I paid my yearly fee but 2 months later, they sent me a bill for $69. When I called them to ask why, they said something was listed wrong on my application and if I did not pay, my insurance would be canceled. A couple of months later, I cancelled my auto insurance with them. They were supposed to refund me $171.80. It has been 2 months and still no check. Every time I call them, it's a different story. I have called them 8 times so far, each time getting another story. JB **, my broker, has been of no help at all. Needless to say, when my insurance comes due again, they shall not be my broker.
Consumer Complaints & Reviews
Hanover Insurance company received my monthly payment in full and cashed my check. I have a confirmation number stating that my bill was paid accordingly. Two weeks later, when I got back into town, I found out that my policy was cancelled. Along with this was a refund of $228.00. My check to them was $257.00 and somehow, they are billing me for another $28.00. According to Hanover agent that I spoke with, she said that although the payment had been received on time, it did not clear until Monday, the 28th. My policy was cancelled on Sunday, the 27th.
Something is very unethical about this. I am currently filing complaints with the Louisiana Department of Insurance and the State Attorney General. Not only was I cancelled, but they would also not reinstate my policy that has no claims and just one ticket in five years. When I tried to get an insurance with a new company, my premium went up to $1,100.00. Over ten years, that is $11,000.00 because of what could be a computer glitch and unethical business.
This is absolutely unacceptable. This company is stealing money and practicing unethical business. Why was my check cashed on Monday after my policy was cancelled? Apparently, the computer can cancel me after I receive a confirmation number, but it doesn't know how to process a check after there is no policy in existence. I have spoken to everyone that I know, who is insured through this deadbeat company, in order to advise them on how this company does business. I have two policy holders of Hanover--I am already changing over to USAA.
I sent mail from the government building on April 5th. I made payment with money order amount $200.00 with statement. I discovered that the MoneyGram said that they did not receive my bill cashed yet last Thursday. I paid another payment of $243.00 from MoneyGram electronic last Friday. I need to find the $200's whereabouts' if it's lost or stolen by mail boxes; location from Federal building Main Street, Hartford CT 06103. We were upset and shocked because they did not receive my bill yet.
I sent in a payment to Hanover to renew mny policy. According to thier letter my policy will be canceled on 8-3-09 If no payment is received. I believe they received the payment on time but was not posted, so in turn they canceled my policy & refused to reinstate it. According to their customer service rep, it takes three days to post the payment. However, they accepted & cashed my check, stating that there will be no problem & that they will send me a refune.
I believe that since the accepted my check my policy should be reinstated. The reason I beleive they do not want to reinstate my policy is becasue I had two no-fault claims and the new quote I got from them is more than double my original premium, so this is the reason why, they wnat more money. I think that this is wrong because I believe that they received my check on time, rather it was an internal delay on their part why my check was not posted in time. I think that this is a wrong & unacceptable practice on the part of insurance companies in tryng to gouge customers. At this moment they have my money that they possibly will refund to me a week from now & I am in need of securing other insurance but I do not have the money to do so.
Their client ran into my car on August 25th 2008. They refuse to pay for the towing and storage charges and took my vehicle out of there and would not tell me where they took it to. Erica is the property claims person and offered me a very low amount 2 months later. She did not offer me a rental, she refuses to pay me for the 3 months I have not had a car, she refuses to send me a check and this is unfair. The Hanover Insurance Group stole my car and will not pay me. Where is the justice in this? Erica wants me to send them my title to the car and pay me an unfair amount for the damages and time that I have had to deal with.
I have an attorney who does not seem to know what it is like to have your car hit and suffer headaches and deal with pain and not have a vehicle to get to doctor appointments.
