Genworth Long Term Care Insurance

I've had great service from GE now Genworth. I think those that "assumed" their rate would stay the same either had an unscrupulous agent or are forgetting all insurance is likely to change over time. Those that missed payment for their policy, all policy applications have "emergency" contact information section to prevent the policy from lapsing, either they didn't assign anyone or the person they assigned didn't reply to the notice. Don't blame the insurance company, especially Genworth, Mutual, Hancock and Prudential. Finally, Genworth was spun off of GE Finance, the same people, just a different name. To check out a company's complaint rate (how well they treat customers) search by company and year here: **, and stop whining.

My husband had a term life policy with Genworth Life since 02/02/99. Unfortunately, we received notification just three weeks prior to his April 4, 2010 death that his policy was canceled and ineligible for reinstatement. The policy was terminated because he failed to make one quarterly payment for $159.90 prior to the grace period expiring in the fall of 2009. At that point, before a payment would be accepted, the company requested a review of his health. Unfortunately, he had major medical concerns at this juncture and was deemed uninsurable. It is my belief, and I have medical records to substantiate, that his medical condition during the period that his payment would have been accepted was a major contributor to the missed payment.

I have spent over a year appealing to Genworth to pay the claim based on the premise that an individual of sound mind would not intentionally let a long-term life insurance policy lapse when they were in such poor health. One response, dated February 22, 2011, which I received from Ms. Kimberly **, Manager, Life & Annuity Claims Department, states that the information provided does not provide us with a basis to pay this claim under the terms of the contract.

I fully understand the terms of the contract. However, based upon knowledge I have from several cases similar to my own, I am aware that claims are often given consideration and paid based on the circumstances rather than the terms of the contract. Coincidentally, I recently received something in the mail with testimony from Lynn ** in a case very similar to my own. It was part of a brochure from New York Life, my life insurance provider. The major difference between the cases was that her insurance company took the high road and considered her husband's illness as a factor in the cancellation of his policy, and ultimately paid her claim.

I believe it is inherently wrong that someone should pay for something for the length of time that my husband and I paid for his life insurance, only to lose the entire benefit such a short period before it would be payable. This becomes even more poignant in light of the fact that ill health played a major role in the ultimate outcome. Wouldn't it stand to reason that the medical conditions causing him to be ineligible for reinstatement might also be a factor in missing the payment? We are talking about the loss of $250,000 over a $159.90 payment, a payment that had been made for over 10 years.

It shouldn't be up to a company or individual to arbitrarily decide which claims will be paid. Consideration should be given to what the health of the insured was at the time the payment would have still been accepted before lapsing, the length of time the premium had been paid prior to being cancelled and the amount of time between the policy being cancelled and the death of the insured. Insurance is something that is often relied on for survival. The consequences to the beneficiary or living spouse, in a situation such as mine, are life changing and beyond devastating. The consequence is the loss to me, the surviving spouse and beneficiary, of his entire $250,000 policy.

My husband and I purchased long term care through GE. GE sold to Genworth. He died in 2000 after using $200 of his long term care at that time with GE. Our premiums were supposed to remain the same. It has been 14 years I have been paying promptly. Three years ago, I received a notice of an 11% increase with the option of cancelling or reducing my policy benefits. I paid it. Then this week, I received a notice of 18% increase. Again, I could cancel the policy if I wish. I am 73 and there is no way to negotiate like you can with an auto policy. I will be contacting the Better Business Bureau, and I will advise every group I am in not to buy any insurance from Genworth. I will also contact my Congressman. I will call them again this week.

Can only ask automated service. Several minutes of waiting and no operator answers the phone. Need to pay bill.

My mom had a policy with Genworth for many years. She has now been diagnosed with Alzheimer's and has lapsed payment due to her diagnosis. Unfortunately, almost a year passed before we realized this. She paid $56,000 to this company and is unable to recoup any of this investment.

My mother has been paying them for 20 years and because of her dementia, she missed paying some of her premiums. Although we had doctor's letters stating she was unable to care for herself during this time, they denied not only her claim but also her reinstatement. My mom paid around $20,000 to them for nothing. This is a complete ripoff and you would be well advised to stay clear of these crooks.

FALLACY OF LONG TERM CARE INSURANCE-LTC SOLD BY GE NOW TWISTED INTO GENWORTH! WHICH AFFECTS BOTH STOCKHOLDERS OF GE & GENWORTH! OF WHICH I AM A STOCKHOLDER AND A GE/GENWORTH LTC INSURED! I AM BOTH A POLICYHOLDER OF LTC WRITTEN TO ME BY GE IN 1998, AND INVOLUNTARILY "TWISTED" INTO GENWORTH IN 2004, AND AS A STOCKHOLDER OF GE AND GENWORTH-GNW! I HAVE NOT TO DATE OF 9/11/2009, RECEIVED A REPLY FROM GE'S CEO J. R. IMMELT NOR GENWORTH'S CEO M. D. FRAIZER, TO THEIR ADDRESSED CORRESPONDENCE FROM ME ON SEPTEMBER 8, 2009, NOR FROM MY RELATED PREVIOUS CORRESPONDENCE OF AUGUST 22, 2009

Myself, at age 64, and my sister, age 73, and her husband, age 82, and numerous GE now twisted into Genworth LTC are suffering from delayed and now denied Genworth Long Term Care Insurance, that was enrolled with GE in the 1990's and now involuntarily twisted into being Genworth Insureds!

Now that Genworth has assumed the insurance that rate lock has dissapeared.

Now we may have spiraling premiums and may have to give up coverage.

I received a notice that a 9% premium increase will be made. This is a long-term care policy in effect since 1992. I see no justification for any increase since the policy pays a fixed dollar amount in event of a claim. It does not pay based on increased charges by care facility. My wife and I are both covered. We purchased early to assure affordable rate.

It is not practical to change insurance companies due to higher premium at our ages of 75 years. They seem to have us over a barrel.