GEICO

My husband and I moved from WI to NJ last year. We got new car insurance through GEICO. A few months later, we bought a car and called them to get coverage, including collision and comprehensive, on the vehicle. Two weeks ago, my husband got into a car accident, only to discover GEICO dropped our collision and comprehensive, because we had not taken the car in for a photo identification. We received no notice to do so because we had moved from temporary to permanent residence, and GEICO had our new address and email address but instead, sent the mail to the old address and received it back with "undeliverable". Instead of trying to contact us via email, they dropped us without further notice. We only found out we had no insurance when we needed it. Car repairs cost us $4400 and more in dissatisfaction. Last night, we switched to Liberty Mutual.

My car was damaged by a GEICO policy holder. It would take me hours to type all I have been through. I cannot get anyone to call me back. I have called about 12 times, left messages on the website, even of the Facebook site. They listen to you, take your name and number and say they will have someone to call you back. No one calls me back. Please, if you are thinking of getting this insurance, check around. They are horrible.

I was involved in a car accident, and I did not have insurance. I know. Trust me, I feel bad for not being able to afford it. I clipped a guy, whose car ended up with a minor dent and scratch, while I was injured and totaled my car. I'm already paying for the ticket and all that I expected to pay for his bumper, probably $1-2K. But to my surprise, GEICO came up with a couple bucks short of $10K. Hahaha. Of course, the adjuster was not happy when I requested all the receipts and bills for $10K worth of damage and consulted a lawyer.

For kicks and giggles, I contacted the recovery agency. (They send you to collections immediately; GEICO doesn't deal with bills.) And they offered me a settlement for $2500? How in the world... So I was right; there was not that much damage to the car, and they want me to pay for their time? I'd say this is theft. If anybody bothered to contact me, we could come up with all kinds of conclusions. But their sneaky, clandestine invoice through collections agency will not get them far, at least in my case. I will pay for what I have done, but greedy corporations really need to back off.

I was a pedestrian crossing at the crosswalk with the right-of-way when I was struck by a GEICO-insured vehicle on 2/6/2012. I was brought to the hospital in an ambulance. I was hospitalized for two days. I injured just about every part of my body. They are covering part for my neck but denied it for my knees. I was out of work for a month and a half. I submitted my tax returns, W-2s and the packet of forms along with medical documentation. I brought the forms in person to the GEICO office, faxed them and mailed them. My HR and my doctor have returned their required forms.

Now, over three months later, they still refuse to pay my lost wages under NY state no-fault. In addition to suing GEICO, I will file a complaint with the NYSID in the near future. They spend billions on advertising - TV, radio, Internet, mail - see it on billboards, buses, subways, LIRR, but God help you if you ever file a claim. This company is nothing but a scam!

I used to like the little guy on the TV commercials. I never knew much about Geico, never really needed to know. May 10, 2012 schooled me on Geico. While at a stop light, the light turned green and it was my turn to go. I proceeded and within seconds, a Geico red light runner slammed (not a mark on it) into my 2010 Camaro all from the front and on the driver's side and the door was gone. I got an adjuster fresh out of school. He has to be. Mr. Jason ** has the Camaro at 33,000 + miles when it has yet to hit 30,000. He stated the accident happened at 4am. It was 1 in the afternoon. Many mistakes made, but what the heck? We all misspell, right? I wish that was the only case because he cannot write an estimate either. Much more damage was missed. I went to his supervisor, a Shaun **, out of Houston. I requested the typos be corrected first. Oh, he can't do that. But by the end of the conversation, he is asking how to correct?

My statement to him was that I did not want aftermarket parts put on my Camaro. To me, it is still a brand new car and maintained that way. He enjoyed this. He said there was nothing he can do. He stated that there was nothing he can do to make me happy. It will always be something else. I will always want something else, and it goes up the line to his boss, Rick **. He stated Geico is within every insurance company's rights to put aftermarket parts on this vehicle and if I did not want the aftermarket parts put on it, I can go to my insurance company and have them put the new parts on the car. The same quote came from his boss, a Mark **, who is up in Dallas. Another remark from him was industry accepted parts. I am pissed. Hell, yes. I am in a brand new car that I maintained and a red light running Geico driver changes all of that in a second. And the three Geico employees have a large laugh on me wanting new anything to be put on my car.

I say Geico tell me the bad and I get page after page of pissed off consumers out there on the web that have been victims of Geico, 90% much worse off than me, injured in some of their accidents. Look it up and see what I am saying. How come this cannot change? How do the insurance companies have so much authority? How come we can settle the banks down a bit but not the insurance? How come they cannot be regulated better and made to do right? I get a Geico letter that gives me a notice required by law: "By law, you have the right to select where your motor vehicle is to be repaired and the parts used for repairs." Why send this? I don't have the right to select the parts used for repairs. Geico, I will not forget you.

My mother was rear ended by a Geico customer as she was moving 55mph. The witness stated in the police report that the Geico customer appeared to be merging from the merge lane and struck my mother who was already on the main road with right of way. The Geico customer stated at the time of the accident, my mother suddenly slowed down causing her to rear end my mother. If my mother was already moving at 55mph, it is unclear how fast this Geico customer was driving to total out my mother's car. In a phone statement, the Geico customer came up with an elaborate story of how there was a truck and how my mother swerved and how the Geico customer swerved and caused her to total out my mother's car. Clearly a fabricated story as if all that had happened she would have stated that in the police report at the day of the accident.

Geico is going with this fabricated story and first offered 40% which makes my mother more at fault than the person who struck her from behind! They claim that the damage is in the quarter panel which is in line with the story being told. This is ridiculous as if you look at the photo, the point of impact is at the bumper and the entire quarter panel crumpled forward. The point of impact is not the quarter panel as they are claiming. My mother was also rushed to the ER for x-rays and CAT scans due to the tremendous damage that was caused to her car. She was sore and in pain but all we wanted was to be reimbursed for the car and the rental fee that we accrued.

Do not use Geico if you don't want to be sued because I will probably end up suing the Geico customer as well as Geico. What sense does it make to have a car insurance that refuses to pay when it comes time to pay? Isn't that why we have insurance?

I switched my homeowner's policy to GEICO based on rate quoted for homeowners plus additional jewelry insurance. I paid for homeowner's insurance and called back 12 days later to email my jewelry appraisals to institute the jewelry policy. And surprise, the price increased 3-fold. Of course, there was no documentation in the file about the jewelry quote. I switched on the basis of the combined cost. I am cancelling my policy and returning to Allstate. These are fraudulent and deceptive sales practices.

Increasing of premium without any reason: I have received a mail from GEICO about increasing my premium and an accident I made. There was no police report and no damage nor have I received any ticket from the police. I have also gone through the GEICO auto body inspection and have received the report that there is no accident done by my car. There is no investigation report received, and I have not received anything which proves that I made an accident. All the time, I am asked to pay extra premium. People are not ready to listen. I have certified that I have not met with any accident. I have made a complaint with FTC, too.

I flipped a car three times into the field and cannot even get the adjuster to take a look at it. He was angry, confrontational and argumentative from the very beginning of the conversation. I did nothing to provoke this person. He has a serious anger problem and I simply want my car taken care of. I have paid over ten thousand dollars throughout the years to Geico, with no previous accidents. I am appalled at this company's behavior. He also said that they do not use Kelly Blue Book when estimating the price. So what do they use? Their own industry handbook, most likely. I am too shocked to write much else at this point.

I can go on for hours about how GEICO screwed me out of $1000 on claims. First, I am a 58-year-old Vietnam war vet. I am also the father of a highly decorated Iraq Army Ranger. My KIA car was totaled in an accident, I was not at fault. The whole process was agonizing. They low-balled me on the value of my car by $5000. Then they let the car sit at an auction for salvage sale. I returned all docs, allowing them to sell for salvage with the receipts of the sale to go to me. The auction company had a towing company pick up the car and store it after GEICO did not follow through. The car was sold by lien by the towing company. The car was worth at least $6000 as salvage. I called them and they lied. I have proof of all the above.

During this time, I had rental insurance for 30 days. They refused to pay after 10 days, saying I had plenty of time to buy a new car. Salt in the wound. They should be put out of business. I was hurt in the accident, not seriously. Thank God to BMW airbags. But they never replied on that issue. It's the worst experience in my life with insurance companies. This has been a 6-month ordeal. I complained many times, and there is a concrete shield in GEICO.

I had the side of my car scraped with a key. I have been a GEICO customer for at least 30 years. I never had a claim. No tickets, no accidents. I am 54 years old. I filed a claim and they will not pay it because the Pathfinder I bought a year ago had previous work done to it in the area where the car was keyed. I paid my insurance so that when I need coverage it is available. I have been severely let down. What can we do? Doesn't the insurance company have to pay to fix your car?

I am contacting your office regarding an ongoing problem I am having with Geico Auto Insurance company regarding an accident claim. I feel I am being given the runaround because I am a single woman. I am requesting your assistance. I can give you additional information such as the claims number when you contact me back.

On March 4, 2012, I was rear ended by a Geico policyholder, Irena **. The accident was caused by her. She rear ended me when I was stopped at a red light. We never heard the squeal of her brakes before she hit us. She was given a ticket for careless driving at the accident. My passenger and I did not go to the hospital at the time of the accident. We did go later to Largo Medical Hospital and was told we had whiplash from the accident and would be sore in the following days. My car was damaged and repaired twice by Dayton Andrews Collision Center on US 19, St. Petersburg, FL. My insurance company Farmers has quickly paid for everything, except the deductible and the car rental.

I have left voice messages regarding my claim, for the Geico claims agent Safeena ** at phone number ** many times. I have requested multiple times to have Safeena have her supervisor call me. I have not received a call back from that person. I called the Geico helpline and asked for her supervisor. I waited over ten minutes on hold and I was connected to Safeena, even after I told the woman on the phone that I didn't want to talk to Safeena, I wanted her manager. The last time I received a callback message from the Geico claims agent Safeena ** regarding my claim, she said they sent my claim for the $500.00 deductible and the car rental reimbursement was sent back for review on 4-19-12. She had previously told me that it was in review. My claims rep told me the original claim was sent 3-19-12. Please contact me as soon as possible so I can get this behind me and have some peace of mind.

After having an accident, GEICO sent checks to the auto body shop in my name and they cashed them without ever fixing my truck! I had no idea that these checks were addressed to me and were cashed. My name had been signed to these checks that they refuse to give to me, $11,000 worth! Then I was told that I was responsible for these unknown checks. They refused to give me any copies of the checks where I can take the body shop to court since they can't handle the situation. This body shop is one of the shops they recommended to me when they should have totaled out my vehicle if that much damage was done.

It's been 4 months of being without my vehicle and they refused to get involved in helping me retrieve it. They tell you they will call you back, but you never hear from them at all. They refused to even get their fraud department involved as well. I have never dealt with an insurance company such as this and do not advise anyone to use their service. In finding this web page, I also found out that they have had 2 class action lawsuits against them. I would like to start a third! They are on the news today now about their poor service to their customers! It's very sad when the Ohio Department of Insurance is letting them completely keep getting away with what they are doing and not being shut down! I guess GEICO has enough of everyone's money to keep a good attorney! Who's going to help us all?

GEICO is an absolute ripoff, beware! They sell you insurance and then when you try to submit a claim, they force you to substitute substandard parts or windshields that are terrible in quality. This results in reduction in the car resale value or trade (anyone who knows can see it's a cheap knockoff that's been put in). They are also unsafe as the windshield represents 60% of the strength and your roof will cave in during a rollover accident. Also, if the windshield pops out in an accident (which it is likely to do with a cheap substitute), the airbag will not deploy as it will have nothing to deflect off of.

I received the following letter from Geico: Thank you for your recent inquiry to obtain insurance. After carefully considering your application, we have determined that it does not meet our current overall requirements. We regret that we cannot accept your request for insurance at this time. This action has been taken for the following specific reason(s): Insufficient Driving Experience. Since underwriting standards vary from one company to another, it is likely that an application from you would be acceptable to some other company.

The letter I replied with: I've been driving cars, trucks, vans and SUVs since I was about 16 when I received my driver's license and I'm about to turn 21 in a few days, so I'm not sure of this lack of driving experience thing. I've never received any speeding ticket or traffic violation of any sorts so I apologize that I'm a tad bit baffled at why I was declined insurance. I'm currently insured under Geico, under someone else's policy and have been on her policy for some time now. So either way, Geico is still going to cover me if I happen to get into an accident. And as a rebuttal to your statement about other companies, yes, I have indeed received approved from other companies for insurance. I just thought as a longtime customer, you would value my business with you and try to keep me as a customer. Sincerely, a guy who just wants to be treated with some common sense.

I called GEICO to cancel my policy, and the gentleman on the phone told me to go online and type up "Please cancel my policy effective immediately." I did follow his instructions and did exactly what he said. I also told him that I was supposed to be charged the next day and I wanted to stop the payments. He told me that he was unable to do it on his end, and I would have to do it on my end. So once again, I followed his instructions and thought that I cancelled my policy.

Nevertheless, I was charged the next day, and my policy wasn't cancelled, because they told me that I didn't provide a reason. (I was never told to provide a reason.) And I guess I didn't stop the automatic payments, because this had to be done over the phone. (And the rep told me that he can't do it.) So, who is supposed to get this done? God?

I called again the next day and talked to another rep, and I was told that the only way for me to get a refund is via check (Isn't that convenient?!). When I asked to talk to her supervisor, the supervisor basically blamed me for calling them really late, not because they completely screwed up their own instructions. GEICO has the worst rates, customer service, and cancellation policy. (They're like a stuck gum on your shirt that you can't get rid of.) I just can't wait to get rid of them. Not only I saved over $90 a month on my policy with another major policy provider, I don't have to deal with their awful reps.

I have been a customer of GEICO for three years with a young female driver. She is a great student and has over a B average. When I called customer service regarding her going to college in the fall in Kansas, they told me that I will lose my multi-car discount and this is causing my premium to go from $247.00 a month to $512.00 a month. She is living on campus and only driving to her practice as she is an athlete and driving home at the end of the school year. Probably, she's only driving about a total of 5,000 miles a year.

I checked with seven other companies and no other companies do this to their clients. I called GEICO four times and heard from the customer service representatives that this was the law that they had to write my daughter in Kansas to cover her in that state. I asked what law says that I have to do this. They could not answer. I contacted a local professional agent and they told me there was no such law! I called GEICO back and spoke to another agent and they said it's a GEICO policy. In other words, a way to double your insurance costs!

I was so angry. I am ditching this company as they are out to get you anyway they can and don't care about their customers. They especially don't like college kids that don't live at home. Every other company that I spoke to said as long as the car is registered in my name and in Texas, they still give the discount. Way to go GEICO!

I purchased a policy in NJ for my auto thinking I was saving money. 5 months later, I received an email about renewal. I looked at my insurance card and to my surprise it's a 6-month policy. I can't say 100% for sure that was or wasn't told to me, to be honest. But I am pretty on top of that. When I called customer service, I was shocked to find this was the case. Direct withdrawal was coming from my checking and asked if last payment was for the last month of policy or to renew (I had no intention of renewing, so I didn't want that to happen). After putting me on hold twice, I could tell she didn't know. I was told policy was paid in full and good for 3 more weeks. I got a quote from Cure for just a little more money, but it was for one-year policy. When I called GEICO to give courtesy cancellation, I was asked about balance due. Such poor customer service: people do not know what they are doing on the other end of that phone! I would never recommend this company to anyone! It's a very bad experience.

I thought my experience with GEICO was bad, until I read some of these letters. Mine was a simple case of GEICO contacting me, offering me a rate quote, which I accepted. Then, when the first bill came, it was 20% higher than we had agreed. When I contacted GEICO, I gave them the name of the rep I had talked to and informed them of the situation. I was told they were unable to locate that person, and they were sorry. But, in spite of the rate quote that I had "supposedly" received, my cost was going to be the rate on the bill. It's classic bait and switch. My advice is avoid GEICO at all costs and report all problems to the attorney-general for your state. Maybe with enough complaints, these clowns can be run out of business.

GEICO has failed to resolve my claim for the theft of my van on or about March 15, 2012, apparently because I upgraded my policy from minimum coverage to full coverage 2 days prior to the theft. My van was disabled (flat tire) on the expressway on 3-15-2012. When I returned on 3-16-2012, my van was gone. I have furnished a police report and statements from two witnesses. A GEICO investigator has requested phone records of my and my witnesses' cell and home phone. I welcome any assistance in resolving this matter including attorney advice.

My motorcycle was found on top of another bike. It was in a secure area, so it was stated, "It may have been the wind." Geico denied the claims for damages to the other bike as, "An act of God". They stated if no one saw how the incident occurred, Geico was not going to cover it, and since I mentioned the wind, then they are cleared of any liability. I have full coverage and my policy is paid in full. Be careful... never explain any situation to the agent, let them figure it out.

I have GEICO for cars, motor home, home owners. I received a bill from Security First Insurance rate increase, called to tell them I can't afford, to drop things to make cheaper. They did, payment due on the 14th. I explained I started a new job and can't pay until the 20th. "No problem," they said. They cancelled my policy. I made payment on the 20th; they said to reinstate need $600 instead of the $450 down, or rewrite the policy. They quoted me $600 higher (said rate increased). What bologna! I had to put $600 down on a $1100 policy or they would charge me $1700 for the same policy. What a rip off. I am paid until July, switching everything from Geico! Insurance is a waste of money! I don't know how they can get away with these rate hikes and overcharging people.

I've been a customer of Geico for over 15 years. I delayed an auto payment by one day and received a confirmation from them of this transaction. I did this several days before the payment would be taken from my bank account. I also sent them an email to confirm they do not double bill me. I checked my bank account and it was overdrawn as a result of them not delaying the payment. In addition, they took the payment a few days later and my policy was paid in full. Then, put the payment through again. I spoke to customer service and even a supervisor, Laura **. They couldn't do anything, they told me it was my error. How could it be my error when I have a confirmation email from them prior to the payment? Then they charged me $20 on my account. Ms. ** told me it would be removed from my account, but it hasn't been yet.

I'm contacting my AG, Pam Bondi and the Better Business Bureau about this. I asked why can't they accurately bill customers and why would they continue to bill me once my account was paid in full. I got no real answer. I can't believe this happened. Their lack of customer service was shocking! It was like they don't care about their customers, even longtime customers. I won't be renewing with them. It's their error and they should take responsibility, not blame customers. I hope others check their billing and policy carefully.

I reported a claim for damage to my RV during a storm. Two days later, I received a voice mail from a claims adjuster stating I might not be covered due to the way my policy was written. Repeated attempts to contact the adjuster were useless. I finally called customer service to complain. The next day, the adjuster called me and stated there was no point in calling me back because the decision had been made and my claim had already been denied. She refused to let me speak to her supervisor and was extremely rude. Several calls to customer service over the next 2 weeks were useless, as I was told a supervisor would call back, but no one ever did.

I finally called and told them I would report them to every consumer site available if I didn't get a return phone call that day. I finally got a call and all I got was an apology for the way I was treated, but nothing more could be done. Bottom line is, when I took out the policy, I was told I had full coverage, but when I had a claim, all of a sudden I didn't have coverage for that item. They take your money, but provide no coverage and terrible customer service. Stay away from GEICO!

After several years and in good standing, even though they kept raising my premium due to accidents (Some of which I received a ticket for, which were dismissed in court; and in the others, I was rear-ended.), I received a letter in the mail that they would not renew my policy. Subsequently with that letter came a second letter offering me the opportunity to continue the multi-risk coverage they provide, even though they could not offer me liability/physical damage auto insurance. Why would I want to continue with any coverage with them?

I made a call this morning to see if they would make an exception based on the information I provided, but they really didn't care. To top it off, I went online to research and request additional quotes from other companies, and although I did not request a quote from them, they sent me one. This has been quite the experience, great customer service, and customer loyalty.

I had an accident on 3/4/12. Geico told me that my car was towed to an "unapproved" car lot. It took them 3 weeks to get the car towed 30 minutes to one of their approved lots, and another week to decide to total my car. Now, my policy only allows for me to have a rental car for 30 days. Geico refuses to extend the time even though it was their error in getting the car towed. It is now 4/17/12 and they have yet to pay one medical bill or send the lienholder the amount that was still owed on the car, not have they sent me the rest of the money so that I can use it to get another vehicle.

I have spoken to a dozen people at Geico, and depending on who I speak with, I get a different story. Does anybody have any suggestions? I am a widow and need my car desperately. I have been catching rides to work with coworkers but sometimes that isn't possible and I've had to miss work because I don't have a car. My fiance was also in the car and had to miss 6 weeks of work. Geico hasn't paid any of his medical bills or reimbursed him for his time off work either. I know the lady that hit my car, who has Geico also and they haven't taken care of her auto repairs either, so I know that my case isn't an isolated incident.

I brought my car to Gerber Collision in Las Vegas. Geico has a claim adjuster there named Richard. I came to pick up my vehicle on two separate occasions and the repairs were completely unacceptable. Richard refused to repair the car properly. Finally the shop manager had the car repaired correctly and it looked perfect, except the rear camera was not working now. Even though the damage was to the trunk and the camera had to be removed and the deck lid replaced, Richard said that they were not responsible for it.

I have spoken with Geico. They keep telling me James ** will call me. He is the field manager in Vegas. He still has not called. This is the worst insurance company out there. I switched from MetLife to save a few dollars. Big mistake! I never had a problem with MetLife. I'm going back after I file suit against Geico in small claims and resolve this issue.

I did a quote from GEICO in reference to my son getting his license at age 18. I was told in order to obtain an accurate quote, a deposit would be needed, an RMV check would be done, and if interested, the deposit would become the first payment. Then, a policy would come into place. This was done. When they quoted me a different price ($1000 to $3000 for six months), they told me all was okay - nothing done, no harm - and thanks for considering them. Well, needless to say, they sent over a 2A form; in MA, they automatically cancelled the policy with the current carrier because of the form. I still have yet to obtain my credit from the quote (bank notified and formal complaint done) and now it's been a hassle to get my current insurance back and effective to the policy date. The lizard is slimy after all. I would not refer them to my worst enemy.

I had a car accident on August 2010. This happened in Orlando. I was waiting for a red light and then a truck hit the back of my car. The other insurance paid for my treatment, but GEICO refused to let me do more therapy. They said to my lawyer that what I got was enough. My policy with GEICO was full cover. GEICO paid part of my car, but they didn't provide a car. Now, I don't have car. I am still having pain in my left shoulder and my leg. My son was involved in this accident and he is pain, too. I didn't do anything here because I thought what GEICO did was right. But is not fair that they did not even try to get me another, as they say when I bought their insurance. I figure out that they were supposed to provide a car after my accident, but they didn't do it. What I want is to ask for help so they will do what they are supposed to do.

My car was stolen from an auto shop. It has been missing for three weeks. The car was recovered and would not start. Geico is saying because I took the van into the auto shop for a low coolant light, and while the van was missing, the coolant caused the problems to the engine and that was a pre-existing problem. I have a police report that the owner of the shop where I took my van was doing a lot of illegal stuff, letting people drive my van and selling parts from my van to other people. I do not understand how I would be liable for the the total cost of everything when the van was reported stolen and I have no knowledge of what went on with the van during the time it was missing. I feel like Geico already made up in their minds that they were not going to total the van and give me the blue book value. By the way, I had full coverage on the van. This situation is not fair to me because it was no fault of my own.