GEICO

On Tuesday, January 31, 2012, I contacted Geico to inquire about my policy, because my daughter had just gotten her driver's license, and I wanted to know how it works if she drives my car occasionally. I spoke to Daveida, a representative, and she asked for my daughter's name, age, and where she goes to school, have she ever been in an accident before, and her social security number, after I had given her the information. She told me to take down my new policy number, and there was a rate increase on my policy. I asked if I need a new policy, when all I wanted was add her name to my policy, but if I have to do all this, then I don't want a new policy, and a rate increase.

She said she's sorry, but it cannot be redone. I then asked to speak with a supervisor, Daryl **. He came online. He is the supervisor, and that with the new family auto policy. It states that anyone who live in the same household, who has a driver's license, who will drive the vehicle, must be included to the policy. I asked where the policy of Geico is, so I can see it. He said he does not have it.

I said if you do not have it, then how can this be a policy. This is not correct information. I then got upset, and I looked to find the Geico headquarter to send an email to the president and CEO Tony Nicely, because this does not make any sense to me. You are going to change my policy because of a policy you have in place, and I can't even see it!

I called **, which is said to be Geico's corporate office, spoke with Matt **, who said that he was from customer service, and that he will try to assist me. I told him what happened, and he said that my policy covers any household member, but the reason why my rate change is because my daughter is a younger driver, and if there is an accident, they want to make sure that the policy is underwrite correctly. This just seems to be a rip off to me, because I was just told my daughter was covered on my policy, but because you think she is a risk, you can just change my policy and rate.

I asked for a copy of the family auto policy, which he stated he would send via email, and I can assure you. I received four emails, but neither have the information they state was the basis for my policy to change. I know this is wrong and I would like for this to be validated and confirmed, because I am tired of being taken advantage of this company, who thinks they can get away with treating people unfairly. Attached is the email I received.

I am so disappointed at Geico! My boyfriend's car was sideswiped while parked in front of my house and because I was not insured and was a witness to the accident, Geico cancelled his policy claiming my information was not provided. I not only spoke to his Geico representative the day of the incident but also scanned and emailed over the police report with all of my information (name, address, driver license number, date of birth). Because Geico does not communicate between their departments, his policy was cancelled due to "not providing my information". This is honestly the most ridiculous thing I have ever heard! It's disgusting! Oh, let me state that I don't even own a vehicle nor do I drive in NY. Why would I need insurance? Geico is stating that I should have been insured.

Who do you know that will charge you making a left turn while you turning right? Geico! Who won't listen when you explain it over and over to them? Geico! Who won't cover the damage to your car even when you prove it was the other drivers fault? Geico! Who wants your money but provides no help? Geico! Who's going to be there when you need help? Not Geico!

My wife was going to work, when a woman ran a red light in front of her. The woman was given a ticket after witnesses told the police what happened. She had Geico Insurance. Geico called us right away, and sent an adjuster who said they would pay for our car. A month later, no check, so I called. I was curtly told they could take as long as they wanted to settle. I filed a small claims suit, but the judge clearly knew the Geico attorney and dismissed my case. I wrote the insurance commissioner for the state of VA and they wrote back that they didn't handle these kinds of issues. I complained to my representative, senator, and the governor and got no response. They all got re-elected. You wonder why Geico doesn't pay?

My wife fell in love with the Geico Gekko on their advertisements so I ordered a t-shirt with a picture of the gekko on it and saved it for her for Christmas as a gift to her from our pets. I ordered an extra large and received a large and failed to notice it. After she received it, she said it should be an extra large so I contacted Geico and they said to return it for the right size. My wife said, since I was going to return it, get an XXL because she likes it very loose. I called Geico back and they said that the XXL was an extra charge but they would waive it for me. I sent it back to exchange it and got it back three weeks later with a letter saying there was a 60 day return policy and that I had exceeded that. I paid to return it as agreed with Geico and still have the wrong size that I got originally which is of no use. Geico is obviously not customer oriented when it comes to the exchange of a lousy t-shirt. I hate to imagine how they would handle a claim!

We were hit by a driver insured by Geico. We were never told not to drive the car and it took a while for them to get him to admit his fault even though he was written a ticket by the police. Geico did pay for the damage and medical quickly, but does not want to reimburse us for all the coolant we had to put in the car in order to drive it. Until they finally arranged for a rental and had the radiator damage accessed, they are trying to say we should have driven it. It was our responsibility to not drive it, but we had no other form of transportation and the accident was not our fault. One imbecile supervisor tried to tell us our insurance should cover the rental when we do not have full coverage and we were not at fault.

The medical claims lady then violated HEPA law and paid a doctor bill we never saw, she called the doctor's office without our consent, and got the bill without our consent either. We feel we should be paid for the coolant we had to use or we would have had loss use of the car and could not work, go to church, go shopping or any other appointment. Geico folks are not the nicest. The claims adjuster who looked at the car was the only nice one, but we felt that due to the internal damage the car should have been totaled. But then again, we accepted his offer in an attempt to be reasonable. We had an offer to sell the car but that was before the cooling system damage occurred.

About two months ago, I was hit by one of Geico's insured drivers while riding my bicycle down the street on which I live. Not only did the crash total my bicycle and thus relieve me of my only means of transportation but it also obviously injured me. The crash occurred when I, while traveling northbound on the street, a residential street, mind you, was turned into by a man traveling southbound who had neglected to use his blinker. I was in a well-lit area directly beneath a street light in fact, wearing a bright white jacket and equipped with a red flashing light on my bicycle.

In October of 2011, I received my first and only traffic violation while carrying Geico insurance. I had my driver's license temporarily revoked for 30 days and was required to file an SR22 with Geico. This needed to be filed in order for me to receive my license back in 30 days. When I contacted Geico, instead of filing the SR22 for me. They gave me a three week notice and cancelled my insurance policy (even though I still have two pre-paid months of coverage). I am now "hustling" to obtain another insurance policy.

They sent me their cancellation notice exactly one week before my 30 day license revoke period ends, which means if I don't have another insurance carrier by the end of this week, I will not get my license back and I will end up paying almost $250.00 for a new license. Geico is an absolutely awful insurance company. One little "accident" or "traffic violation". They will not just increase your insurance rates. They will instead cancel your policy. Never, ever, again will I refer Geico to anybody!

Because of Geico cancelling my insurance policy and sending me a notice of this exactly 5 business days before I am to receive my license back, I am being forced to "hustle and rush" to find an insurance carrier before this day, or I will end up paying for $250.00 just for a new license. Geico had no right cancelling my policy because of one traffic violation. I feel that they also purposely waited until 5 business days before my SR22 was required to be filed with the State of South Dakota, just to cause an inconvenience for me.

I was hit by a driver while parking my car. He was arrested for DUI (drugs/marijuana) and speeding, hitting my head, shoulder and pinning my leg between the steering wheel and console. He totaled my car and drove his away!

I had a great policy with GEICO, $250,000. It's 4 years later and I am still fighting with my lawyer to get PIP payouts for medical, loss of work, living assistance, etc. They use every trick in the book including every old doctors that no longer practice for IME's to avoid payout. My law firm Gemma Law in RI is having difficulties dealing with GEICO. GEICO is a despicable company that charges the most for insurance and takes every possible step not to pay its claims. This has been going on for 4 years! The accident was 100% the other driver's fault according to GEICO investigation. They change adjusters constantly to confuse the customer (me) and the lawyer.

My letter to a Geico representative:

This note is to express the frustration we have gone through when dealing with the mechanical breakdown DPT. A year ago, my BMW had some problems and after paying for MB insurance for over 6 years I expected the problems should be resolved. But all I received was delays and goes around answers.

The engine and the transmission of my car had to be replaced and the MB department decided to go the cheap route and send the car to an off market transmission shop which didn't fix the problem and I had to deal with the repair shop for a year in a monthly basis. Then the engine was replaced with a used engine that had not been tested.

Anyway, we had problems with the engine since the beginning and after calling them, they keep asking for test from the dealer. Now, we finished the tests and the MB dpt. tells me that is out of warranty and is nothing they can do. Then a supervisor calls me and tell me to contact her and when I call, they told me they can't help me. Anyway, the engine is not starting 90% of the time and when it does, it dies on a stop light or when I slow down, I took it to the dealer and they told me that the engine is failing. Plus, I got a message on the car that says " Accelerate gently and drive slowly, avoid high engine loads, as catalyst damage result, please contact BMW immediately." We called the mechanical breakdown with this problem months ago and I just get the run around. Please help me. What can I do now?

I got a quote for motorcycle insurance from GEICO. It was 40% cheaper than my existing insurance. I told that to the representative, and switched to GEICO. I paid my first quarterly installment, and then got a letter a few weeks later jacking my policy up 200%. The rep on the phone tells me: "The state of California requires it from GEICO." It's a terrible mistake they didn't tell me about it and they forgot to mention it in the quote. I switched my 3-year policy due to a false statement. I had to make many phone calls (pay per minute) to no avail. They keep on aggravating me, greatly upsetting me, and messed up my finances. I'm a farmer with little income in the winter. Where am I going to get the extra money a new policy will cost me? The money to GEICO was wasted.

Last month, a drunk driver hit my husband's truck in the middle of the night and drove away. We tracked the car down. The guy was right in the middle of filing a false police report, and he admitted the whole thing. The insurance claim (on his grandpa's insurance policy) was $12000. We were spared having to put this on our policy only because of a close-knit neighborhood and some detective work. Today, we received a notice from Geico that they are raising our insurance rate because of this and an incident when a 70 year old lady hit me last month (another accident in which Geico paid nothing). Because of the "frequency of claims" and our family's "bad luck", they want to charge us $700 a month, 4x more than we currently pay.

As a GEICO customer, I have carried full coverage automobile insurance on my 1997 Honda Accord which I have purchased new in 1997. Mechanical breakdown was included in my insurance policy and I have been paying for it since 1997. The mechanical breakdown insurance (MBI) which was supposed to be for the lifetime of the car but was changed at some point to cover the vehicle for 7 years or 100,000 miles whichever comes first.

I purchased the car in New York and relocated to Virginia for my job and transferred my policy with GEICO. On 12/2/2011, I attempted to file a claim to have some repairs done on my vehicle. These repairs were supposedly covered on the MBI. After speaking to multiple customer service representatives, I have been told that the mechanical breakdown portion of my insurance policy has been expired since 2004. I have been back and forth with GEICO and I am requesting that they refund me the money they overcharged me for the last 8 years which should total $ 2,438.40. I was told that the mistake was made when I transferred the policy from NY to Virginia and the representative at that time should have removed the mechanical breakdown insurance from my policy.

They are supposedly looking into sending me a refund that should be backdated to 11/4/2006. To date, GEICO has been reducing the policy amount and applying credits to my account instead of refunding me the money that was falsely taken from me. There has been no resolution. I requested many times to speak to a manager and still have not heard from anyone.

It's been 11 yrs, I have excellent DMV record. I receive discounts. I'm retired due to health issue and had to draw SS. I've spent 401k on doc and meds prior to getting social security check. I'm on a 'really' fixed income. I am a disabled part time college student. Then, this so called insurance company with such a great high regard for 'itself' raises my payment $20 on my four month payment plan!. I contacted c/s but the only statement was 'California rate change statewide' was the reason plus their 'loss stats' were also an excuse!. Really? They're quick in giving insurance to 'incompetent', 'bad driving record', 'illegal' persons, period!. How much clearer can one be?.

I got three different c/s rep's answer; none with anything they could do but they considered that 'teamwork'. My car has been under repair for a year and I chose to not cancel or do DMV 'non op' due to problems that I myself can foresee through all this **. I am totally not happy and will be doing a 'new search'. It's slow going as I am disabled but does this insurance care? No, if this was teamwork by the 'three stooges' at c/s, why did I not get anything from their supervisor or even better yet, a 'competent' manager?.

Needless to say, 'the dollar has swelled this company to possible elimination'? Or to go on record as 'if you're bad driver, come see us'?. Sorry, Geico, but I only got one good thing out of it and that was 'quick response', some worthy, some not! Oh! By the way, I just got my email that I will be cancelled if I have not paid my second installment on Jan 2012!. I'm sorry to be such a 'little' wee bit 'great driver'. You are in Maryland. Well, you are leaving a lot of 'stink' on the west coast!

On December 02, 2011, I called Geico to pay my car policy renewal which was due on December 3, 2011 in the amount of $348.00. The amount was deducted from my bank account. On December 9, 2011, my bank called to let me know my account was overdrawn in the amount of $348.00. Knowing this information was incorrect; I requested a statement of my account from the bank. In reviewing the statement, I observed on December 6, 2011, a check in the amount of $348.00 had also been paid to Geico. I immediately called Geico customer service to inquire about the additional payment and was told they had received an additional payment of $348.00 and was in the process of refunding the check that very same day.

After not receiving the check by today, I called the Geico customer service again today (12/20/11) to let them know I had not received the check and was told that the check was mailed today. I asked the agent to credit the money back to my account. She said Geico could not do that. When I asked why not, she says they had to abide by the California Law that regulates car insurance. I am very disappointed in the way Geico treat their customers.

I was insured with Geico since 2004. I was never involved in any accidents or never made a late payment. In July of 2011, my son who is insured on my policy received a speeding ticket and was involved in a accident the same month. Now Geico is saying the only way they can insure me is if my son buys his own car and get his own insurance. He is a full time student. Will other companies insure me?

My car was involved in an accident involving 2 parking valets. Geico sent me to a collision shop to work on my car. The collision shop failed to properly attach the radiator hose to my engine during the repair. This has resulted in catastrophic engine failure of a 14 month old acura rdx. Since then, Acura has tried to rebuild the engine and the engine continues to fail. I have begged Geico to total my car and they are not helping me. I have had engine failure several times on busy parkways and I am scared to drive the car as it is a risk to my safety. Geico points fingers at everyone else and is not advocating or protecting my best interest. The car should be totaled to prevent further loss.

After having insurance with GEICO, they said they would not renew my policy because I am a black male with a DUI in 2002. This is after me having a policy for a few years. I can't get insurance on my car.

Geico has the rudest customer service I've ever dealt with in my entire life. After being treated poorly by an adjuster, I called back to speak with her boss. When he returned my call he was a sneering, condescending, senseless prick. I wouldn't even give them 1 star. Can't wait to lose them!

I carelessly paid $55.38, for an unknown so called "pass bill" to a Geico Auto Insurance representative. The initial call was to get an auto quote, and the ramification of the call was unsuccessful, and I was still left with no insurance. After calling my bank, the rep informed me it will take a long process to put a freeze on the account, and he told me to call Geico back, and explain to them what occurred, and ask them to refund my money. So, I called again, and spoke to Paula. She informed me of a non-payment, in which I clearly didn't understand, so I asked her if she can send me an invoice of the charges that accrued on an old account from 2009. "Sure", she said.

Later, she told me her colleague will send me that email, since her computer is not allowing her to do so. This is the funny part! The incoming mail says **, Brian, email address is **, with subject name Geico Statement. Now, when you open it's an advertisement sales/deals closeout for Big Lots. I shop at Big Lots, a great store, but I'm no rocket scientist, and that is nowhere near a bill invoice. Paula asked me several times if I received the email, and I hadn't, until we ended the call.

I just want the amount back into my account, and I know your fee to help me, is more than the amount spent, but that is fraud and consumers like me, shouldn't be victimized by greedy companies. Stop me if I am wrong, Geico , a big insurance company, with all their high-tech computer programs and systems with vital information on them, were incompetent in producing a well-organized invoice/statement, but was only able to send a blog advertisement page, promoting Big Lots Close out sale. Yes, that email explained everything.

Recently, I have become separated from my wife. I tried removing her from being a driver, but couldn't. Geico, instead, gave her my policy, which I had before we were married. Then they proceeded to give me a new policy, and required that I pay for it all. I still had 2 months on the old policy of coverage for my vehicle, and now they are refunding her the money. I believe Geico is a sexist company. They don't give the benefit of the doubt to the person who originally set up the account, and paid for it. This is absurd. I will be switching to another company, but they probably will do the same thing to me, if this exact situation was to arise again.

Geico is the worst insurance company I have ever used. I will never use their service again. The are very unfair. They will happily insure anyone until you get into an accident then they want to triple your insurance without any warning whether it is your fault or not! I will never go back!

I didn't have full coverage, and my vehicle was totaled by a person driving with a suspended license, no registration, or inspection, and instead of fighting for me with Farmers Insurance, they found me at fault, because there was a stop sign present where I was located, but I stopped and proceeded to turn when this crazy driver came out of nowhere, and struck my driver side door. This man doesn't even belong behind the wheel, and instead of making an example of him, who by the way has a history of doing this, they make me pay for it all. How is this even legal? I have to continue paying off my car that is totaled, and do not have a vehicle. I am afraid to drive now, because he hit me so hard, my car seat even broke, and i saw my life flash before my eyes!

I was in an automobile accident. Unfortunately, I did not have a choice but to file the claim through."GEICO Auto Express Service," I was directed by the claim representative that it was guaranteed that the car would be done within eight days because of their "express" policy. I had to get a rental car and the car is a newer Dodge Charger. Having just been in an accident (and yes, I am aware I am covered under GEICO) I personally was afraid not to purchase the car insurance. The only car that they had at the Enterprise rental was a brand new Dodge Charger.

After agreeing to purchase this rental car under the assumption that it would only take eight days, I was directed by another claim's manager that my car repairs would take up to 15 days. Everyone that I spoke to at GEICO told me that they did not know who provided me with that information. The manager indicated that it would be done in seven days. Today is day 11. As soon as I get my car back, I am switching to a different car insurance. This is a warning to anyone in a similar position. Please be careful when you consider your options and how you base your decisions because GEICO will certainly not have a problem misleading you.

Geico has taken a car accident on a car that is worth under $3,000, and separated it into several claims, each estimate for repair on each claim is just under my deductible. This makes it so, my car will cost me more than its worth to get fixed, and Geico pays nothing. The adjuster Chris ** was rude and didn't listen when I informed him this was one accident.

I told him I had spoken with a police officer and a CHP officer (who recreated accidents), and they agree this should be a single claim. Geico clearly is the worst insurance. I am a 100% disabled veteran, and this is how they treat people. I have learned my lesson. Stay away if you are looking for coverage. The insurance isn't worth the paper it is printed on. They con you into full coverage on a car, that isn't worth much, and when you need to use it, they find a way to not pay. I hope someone can learn from my hard knocks. I lost about $3000.00 not including the waste in payments I made for insurance.

I am new USA and purchased a new Vehicle. I called Geico for Insurance regardless my wife had 21st Century. They suggested that our total amount would be 464 USD but if I exclude your wife, it will be 351 USD. After consulting with my wife we went with an option to exclude my wife out with 351 USD. Now, when I went to see my policy online today, I was shocked to know that they charged me another 150 USD (that to without any prior information). I called up Customer care and they suggested that sorry for inconvenience and they will cancel the policy and only charge us for the days we were covered. I would like to complain here that is it that you sell your product with wrong information and then cancel it with charges on it.

15-year customer, two vehicles insuredno claims and no tickets. Recently, I was driving very slowly on a four-lane major street. A guy came tearing out of a service station to my right and was cutting across my two lanes to make an illegal left-hand turn and ran in to the front of my car. GEICO determined that I was 25% at fault. Oh yeah, it was raining and dark. I was going about 15 miles per hour when I was hit. I will take my measly "settlement" and find another company. GEICO could have left me fully satisfied by paying the full lossjust another $150 over what they paid. But they chose to screw me instead. Lost a customer of long-standing who is paying them almost $2000 a year in premiums so they could "save" themselves $150. **. Might as well get a second or third tier insurer since GEICO sucks so bad. Their adjustors sound like robots on the phone.

My car was hit while legally parked on my street on September 10, 2011. Because the owner of the car was not driving, she did not want to pay for the damage to my car. Thank goodness I have surveillance on my home as I knew who hit my car She left no information. Went to a local Auto Body shop and received an estimate in the amount of $947.43. After two month of going back and forth, Geico decides to pay for the damage. I go for my appointment for their adjustor who informs me they will not be paying for the entire bumper to be paint just the section she hit. They will only pay for the damaged area to be painted. As I am arguing with the adjustor, named Kevin, he says in front of his co-workers and another client, "If you plan to cash out on this, you won't." His supervisor and friends think this is good customer service. How dare they let him speak to me like that. My insurance is a direct repair with the Auto Body shop I went to.

I have had Geico for over 16 years. I never missed a payment, never had a ticket, and never made a claim. A year ago my bike was totaled by a hit and run driver, and Geico won't cover it (took them over a year to tell me), because they don't have any information on the guy that hit me. Say what? It was a hit-and-run! That's why I pay for the extra uninsured policy. My bike was totaled, and they won't pay me a dime. Way to reward a long term formerly loyal customer.

I waited a year with a wrecked motorcycle in my yard, only to be told, tough **. Now I have a totaled bike, and absolutely no recourse.

Today at 5:21 pm, in the hazy Pacific Northwest, dark, a small red pickup cut me off and then immediately slammed on his brakes. I rear ended him and before I could even get my bearings the driver pulled forward, turned left onto the next street and took off. I tried to follow, but he was driving 40-50 on a residential street and my car was badly damaged so I pulled into a parking lot and called the police and Geico.

I was told by Geico that my account was now "flagged" and that I would be treated "as if I don't have coverage" until an investigator looks into things. I can't for the life of me understand how they can deny me coverage when I have full coverage on my 2009 Hyundai Sonata. I checked online and my payment was processed on the 2nd. So I am stranded, it's freezing, the cops can't find the driver, and there is no towing, no rental car, nothing. How can they do this? I am finding a new company tomorrow and calling an attorney.

After paying my premiums on car and home insurance for more than 20 years and never filing a claim, I got a letter from Geico/Travelers terminating my home policy. They had just cashed my premium check a few months ago. This 'letter' had no signature, no address, no phone number and no email -- in other words, no way to get an explanation or seek recourse.

I recently was involved in an accident caused by a vehicle insured by Geico. The vehicle was driven by someone other than the people who insured the vehicle. The vehicle entered the highway directly into my path. When the police arrived, they immediately handcuffed and arrested the driver of the (Geico) vehicle. He did not have a license and was an illegal. Despite my statement and the police report clearly stating the (Geico) driver was at fault, Geico denied the claim because they said I should have had time to avoid this accident.

The driver admitted this accident was his fault on the police report - I guess Geico makes their own rules. They apparently don't care who drives their insured vehicles - licensed or not - legal or not! This experience is consistent with the horrible stories I have heard about Geico my whole life!

GEICO charges a $5.00 installment fee per transaction for their auto policy. If you pay your policy in 6 installments, that's $30. Over the year, that's $60. If you are a long term customer, that could be well over $600 during the course of your patronage.

This fee is absurd and abusive. And GEICO does little to ensure that their clients are aware they are paying a $5.00 fee per transaction. No company charges $5.00 to process a payment. Meanwhile GEICO claims this fee is assessed to cover the cost of billing and payment processing. I can only hope they pay their processors very very well to justify such fees.

We should all hammer on GEICO, just as banks are being hammered for charging debit card fees.The racket is up!

Recently, I filed a claim because my car was broken into and items including my car stereo were stolen. My claim was "denied" because Geico says that the information my boyfriend and I submitted was inconsistent with the local liquor store hours, and the sequence of events. Additionally, they said that I was a red flag because I had recently reinstated my insurance and changed my policy. There was a gap that I wasn't aware of. And then when I realized it, I called immediately and made changes, including canceling roadside assistance, as I have AAA, and Rental Car Reimbursement. I also lowered my deductibles. All of these changes were encouraged by the agent and actually lowered my rates as I have no previous issues and a perfect driving record.

Paying online to GEICO is a joke. Their rates were almost twice of the lowest quote. They ask for every piece of private information and anyone in their company could fleece you. If you make payments you have to sign up for auto pay, period. You know what? I'll drive down the street and get it. Nice try GEICO.

I purchased a policy with GEICO last week. I canceled it the same day because I found a more reasonable quote from another carrier. I only had coverage with GEICO for a day. I was more than willing to pay it for that day's coverage and whatever fees I've accumulated for processing a policy. They sent the transaction to my bank which I didn't understand. But I accepted it because maybe I called after a cut off period or something. Fine! I couldn't understand for the life of me why once the first electronic payment was stopped and why there was a second debit in my account from GEICO. To make things worst, the second transaction did not appear until a Saturday morning, while I was on vacation in Las Vegas.

When I called GEICO to inform them what has happened, a sales rep instructed me to fax a copy of a bank statement showing the second debit to my account. She said that she'll take care of it plus any overdraft fees if applicable. The very next day (while on vacation), I woke up bright and early to follow through with the instructions given to me. I found out hours later from a supervisor that there's nothing GEICO can do for it was the weekend. Second, it's accounts receivable who issue refunds and they would most likely not issue a refund if the policy was active. They were basically telling me to wait until the check clears or gets rejected and pay any fees they accumulated for me or wait until Monday to speak with someone in AR and wait probably a week or so for a refund to be issued.

I have never in my life dealt with a company who have no customer service skilled employees or employees who cannot help customers in time of need. Luckily, I kept looking at insurance carriers after I went to GEICO, because this would have not been a happy beginning to a relationship between GEICO and I. I'm glad I'm elsewhere now. And if I ever need to change insurances again, I know now after reading the rest of the reviews to skip right on by GEICO.

On a Wednesday at 8 PM, the power steering belt broke on my car in a remote area in the county. I called Geico for a tow. The adviser was very friendly but could not get a Geico tow truck to rescue me. I suggested a non-participating tow company. She called them, and they were there in 20 minutes. That's the good part. The bad part is that I had to pay the tow company out of pocket. Maybe I'll get my $80 back from Geico, and maybe not.

My car was delivered to the repair shop. After they fixed my power steering problem, the repair shop said, "Your steering wheel seems a little bit loose." I got in the car and, sure enough, you could move the steering wheel 4" to the left and right, and 4" up and down. I told the repair shop, "I can't drive this car. It's been damaged!" Later in the day they said, "Your steering column has been broken and it will take over $650 to fix it." I had no choice but to have it repaired.

Right away, I called Geico to report my car being damaged either by the tow company or the repair shop. Since I had a car rental rider on my policy I asked for that service. It was denied. I said, "Suppose my car was damaged on the highway. As a result, my steering column was broken, thus rendering my car immobile, would you leave me stranded for weeks without a rental car?" She had no answer to that question. She said, "In this case, a Geico adjuster will determine whether you get a rental car or not.

Due to the ice storm and then the subsequent hail storm, GEICO has decided to cancel my multi-vehicle policy that I have had with GEICO for about 5 years. I have submitted a complaint to the Department of Commerce and Insurance regarding their improper cancellation, because they had to pay out on a claim.

I will have to try and obtain new policy for four drivers in the household; one of which is on active duty in the U.S. Army within a very short period and with very limited funds. I believe the people of Tennessee are being penalized, because of weather related claims from January 2011 to April 2011. This is disgraceful, and GEICO (and others) should be penalized severely.

On July 1, 2011, my husband and three children were rear-ended on a bridge while they were at a complete stop. I immediately called GEICO to report the claim. I was told that I had a $1000 medpay but we would not get it because it would be paid directly to the provider, although all bills were paid including any deductibles. I was then told that I would receive a refund within 10 business days after receipt of proof of payments. The adjuster quit her job and our claim was never processed. We have been passed around from several adjusters for the past 3 months. No one can seem to answer any questions and they keep giving us the runaround. All the while they keep debiting our account although they have very poor performance.

Our company vehicle was involved with someone who had insurance with Geico. This accident happened in April 2011 and we still haven't received all the reimbursement for the damages. Instead of paying the shop for repairs or rental units, they had us pay and then submit to them. This, to me, is totally wrong. What if we didn't have the funds to pay up front?

I am still trying to get payment for some charges which they have had copies of since April and instead of paying us for the actual repair bill, they paid the estimate. One thing is for sure, I will not ever change my car insurance to Geico after this experience.

My minor child aged 14 was a passenger and victim in a rear-end collision in Houston, Texas while sitting at a stop sign. Police was called and an 18 yr old boy admitted to the police that he was looking at the lake when he struck from behind. The insurer is Geico. My daughter sustained major whiplash and was seen by a chiropractor for months. So did the driver. Jacalyn ** of the Claims dept. told me straight up my daughter was getting nothing because she was not hurt! Geico did however replace the entire bumper on the van because it was destroyed.

I hired Loancar & Associates after months of Geico ignoring me. To my shock Loancar did the same thing! They took the case right away but never called me. After several months Loancar said "Geico won't pay and it' s not worth their time as far as money is concerned". I dropped Loancar, called Geico and they made me deal with Jacalyn again. They even refused to pay the total doctor bill of 4000.00. How does this happen? How is it that an attorney can't even get an insurance company to pay? I don't know where to turn.

I owe 4000.00 to my daughter's chiropractor. She still suffers from shoulder pain now and then. She went through alot of pain for about six months. She had major whiplash. It's documented by her doctor! Geico said they will settle this for $3,300.00 which does cover the doctor bill and leaves nothing for my child. I think I need a whiplash attorney. One who will only collect if I collect!

On October 10th I cancelled my automatic payment withdrawal which comes out of my bank on the 13th of each month. It was a lengthy conversation - 10 minutes or so. I wanted to get away from Wells Fargo.

However, withdrawal still happened. It caused me to bounce the last 2 outstanding checks I had. I called GEICO and learned that they have no record of my call to cancel autopay. They wanted me to provide a 14 day bank statement and cell phone statement showing call to GEICO and the duration. I won't do it because I'm not giving some GEICO employee 14 days of my personal spending habits to review. So I'll eat $105 in overdraft charges / returned check fees from Wells. If they return checks to Publix, I'll eat another $70 in returned check fees.

On Sunday, October 2, 2012, my car was struck by a hit-and-run driver. It was barely drivable (probably not legally safe to be on road). I reported the incident immediately to GEICO. Four days later, they are saying that it will be next Monday before an adjuster can even look at my car. Over a week to have an adjuster look at a car that is not drivable? In the meantime, I'm paying out of pocket for a rental because GEICO won't pay for anything until an adjuster signs off on the damage. This is the worst insurance service in my 30 years of driving.

Four months ago, I called the 800 number to get a quote and see if I can get insured at the moment. Of course, they said "yes " to everything and told me the following: First, that I will be insured the same day. Second, that it will be the same price, if I split it in monthly payments or pay all at once (I specifically ask for this) and Third, that there's no problem with my record and there won't be any extra charges of any kind because he checked, and everything will be by e-mail.

I printed the card, the payments, and everything online. No need to waste paper.

I have a flood policy that I obtained through you, which was then serviced by travelers. However, I paid GEICO services, everything about the policy except the enforcement of it. A year ago, I tried to get out of forced placed flood insurance from Bank of America. A three way call was made and you told me that I could lower my contents coverage, after I told you that it was a 3rd floor condo. You, GEICO sales rep, then asked me if I had a basement and water heater furnace etc. I replied yes. I was told that this would be covered in the event of a flood and that I should keep it. BOA still on the phone said that they needed to protect their investment in case of a flood and would not let me cancel the policy. Both BOA and myself believed we were covered in the event of a flood. I have contents and also building/structure coverage.

Well, there has been a flood. All the essential covered components in the policy are ruined and for some reason not being covered! My utilities and the building and structure have been damaged. How is this possible? You cannot mislead people like this. I called yesterday and was told by a flood rep that he has no ability to tell me about my policy. I bought it from you, didn't I? There is no problem in receiving my check, is there? You service the policy as my agent. You need to treat your customers better. I have every insurance with you and this has strongly made me consider finding a better carrier. I am contacting Consumer Affairs and the BBB next.

The point of this is that we have purchased a policy for protection that GEICO led us and the bank to believe. Even when we tried to cancel, we were assured we would be covered. Now when it comes time for a claim, I am being told that the building/structure is not covered. I asked where does it state this in the policy and there is no answer. Someone is interpreting my policy incorrect.

Geico stinks! I will never recommend them to anybody. Originally, I signed a new policy with Geico in August 2011, and I was happy to have a good policy at a decent rate. Since I wasn't going to pay for the whole year up front, they told me I had to sign-up for automatic debits from my checking account-- okay, fine. However, I told them that I wanted the down-payment with one account, and all future payments with another account. They said that was fine, but they totally screwed that up. They charged the wrong bank account the next month.

This caused my account to be overdrawn and checks to bounced, which caused me to pay almost $100 in fees! When I called Geico and told them about it, they would not accept any responsibility or whatsoever, let alone reimburse me for the fees. I don't want an insurance company that is arrogant; that will not admit they made a mistake, and will not do anything to fix it. I will never recommend Geico to anybody! I cancelled my policy the very next day, and urge all of you to do the same. Get an insurance company that you trust, not Geico!

My vehicle, a 2007 Mazda CX-9, has been insured with GEICO since May 2007 when I purchased the vehicle. To insure the vehicle, I provided GEICO the VIN and model year. I found out recently that they have my vehicle down as a 2008. Because of this, they have been charging me more in premiums to insure a newer vehicle when I had a Mazda that was one model year older. I asked for a refund of the overcharged amount from the first day of insurance. GEICO said it was company policy that they provide me a refund for only the past 18 months. I believe that because of their sloppy data management, they had the wrong information on my vehicle and that they wrongly overcharged me. I escalated my request to a supervisor and I was told that there is nothing that they can do. I would like to know what other recourse I may have to recover my money.

My vehicle was involved in a hit by a U-Haul truck. I immediately called Geico and followed their directions exactly. I retrieved the police report, called Geico with the information, contacted the other person's insurance company and et cetera. Apparently, the insurance information on the police report was incorrect, and I was told that my claims representative would research the correct insurance information for U-Haul, and return my call.

I called several times because I did not receive any return calls from Geico. Finally, I decided to do the research myself. I searched U-Haul headquarters and got their insurance information through Google. Now, one would think an insurance company, especially one as large as Geico, could certainly find out who U-Haul is insured by quicker than I can. It quickly became apparent to me that I needed to file a claim through Geico because twelve days had passed and no one had even looked at my car to estimate the repairs.

Once filed through Geico, it took several calls to get the car towed from the tow yard. Once again, it was of communication and negligence which led to me, making several calls to get someone from Geico to tow it. One week later, Geico still cannot get the insurance information for U-Haul Truck Company. I called to give them the information I had on U-Haul which was names, contact information, a claim number and an adjuster. Two days later, they had no record of that information in their computers and I was being advised that I was nearing the end of my rental coverage, and that I would need to pay the remaining five days out of pocket. I was also told that I could submit for reimbursement from U-Haul.

In the meantime, Geico will be using the contact information that I researched on my dime to seek reimbursement for their expenses. I would think the least (and most practical) thing to do would be to pay the remaining five days on my rental, and seek reimbursement for everything at once. When I called to speak to a supervisor, I was told, "We work as a team, and anyone can help you."

The problem is no one is helping me. The customer service is terrible; there is no follow through, and there is a dangerous lack of communication. Geico, however, assigned someone to see that your case gets taken care of; paperwork is filed, etcetera, but you cannot actually "speak" to this person because they have no direct extension or contact information. What good is this person's job if they cannot be held accountable for what they are supposed to do? This is a disgrace, and I highly advise anyone considering Geico to avoid them at all costs! Your 15 percent savings is tacked on to "the back end" by cutting corners, poor service, and an overall lack of morals.

On September 4th, 2011, my 2009 FX-35 Infiniti was struck while parked in a handicap parking spot at a Friday's Restaurant inside The Woodlands Mall by a young lady who after getting inside her car, turned the music of her car to where it could be heard from outside (with her windows up). Her car was a Chrysler Charger with tinted windows. She just backed up and hit ours, damaging our rear fender. My brother, sitting in his wheelchair, was next to our car and I was escorting my girlfriend to her car in the parking lot while all of these happened.

The 22-year old woman got out of the car and after she saw that she had hit us, handwrote her information (Name, Geico Policy Number, Father's name, Geico expiration date) on a piece of paper and asked that we call her the next day. My father called her the next day and she accepted responsibility, but only offered to pay $200 or $300 for the damages to our rear fender. My father went to the Infiniti and got an estimate worth $1050 as the rear bumper has to be replaced. My father called her and she told him that she could not afford that amount and told him that she would call Geico and submit the claim, which she never did. After a few days, we decided to call Geico and provide this young lady's information and we submitted our claim. When Geico called her, she denied striking our car.

i was hit by another car who has GEICO. I have been unable to contact them by phone. It seems like they have contracted with www.numsvc.com who wants to charge $6.99 just to get a phone number to be able to report a claim. After reading several of the comments about GEICO, it only makes sense that they are acting like one of the "offshore" insurance companies from the '80's & '90's, you know, the ones that will take your money for "insurance" but never be there when you need them.

On 8/21/11, I called Geico to request a quote for Home Owners insurance since I already had an auto policy through them. I told them I was just calling to get prices. As it turns out, my NJM who I had my current Home Owner policy through, gave me a better price for both the Home Owners insurance and the auto insurance. So I canceled my auto insurance with Geico. A couple of weeks later, I received a bill for Home Owners from Geico, who had "sold" the policy to Narragansett Bay Insurance Company.

I called Geico and spoke to Dan **. He had me sign a cancellation form (even though I never signed for a policy) and asked me to fax/email it to him. I asked why I had to do this and he stated "that the computer program messes up and when they hit a button, it orders the policy. And that if I didn't cancel the policy it would be held against me for insurance reasons". So I faxed the form. A couple of weeks later, I received another bill along with a registered letter (which I refused to pick up). I called Geico again and spoke with James **. He gave me the same song and dance and wanted to send me the form again, have me fill it out and send it to them again! I located a copy of the original cancellation policy and forwarded that to him. I received an email stating that "it had never been signed" and could I do it again. Really? All this work because of a computer glitch? It seems like a scam to me. I have all the original emails and will gladly forward them to you. At this point, I'm not sending them anything else. Question: Is there really anything I can be held liable for?

My wife, Dana **, was in an accident involving her car and another car. The other car she rear ended, when it stopped abruptly to turn into a place of business. The damage done to her car was to the front and front right of her car.

In 4/12/2011, we called GEICO to file a claim, and they sent us to Richard **, Auto Damage Claims Adjuster, on **. From the time of the accident to getting the car in (7/27/2011), we were saving up for our 250.00 deductible. Upon dropping the car off we were informed that we didn't have to pay, until the completion of repairs.

The initial bid for repairs was never seen by either me or Dana. After work was already started on the 2005 Chevy Malibu, we found out what the total estimate price was. We immediately started to question and call the collision center and GEICO adjuster, looking for a reason to be spending over 6,000 dollars on our car. We brought up the question of what our car was worth and why we were fixing it, instead of totaling it.

All they told us was that they were fixing the car and it would be done on the 19th of August. They still have no answer for us, on what our car was worth and should we be totaling it or not. The initial research from Kelley Blue Book revealed our car is worth 4,910.00, in fair condition and 5,760.00 in good condition. And by definition it would be a stretch to classify the 2005 Malibu in good condition.

It took an excess of three weeks to fix the damages on her Malibu, where Dana had to call and try to extend our rental car coverage, due to a lengthened time of completion of repairs.

The Collision Center's communication was awful. After numerous attempts of Dana asking to call her, she is the only one handling these issues and I am still getting messages that she did not receive anything from the Collision Center of America.

Dana did try to pick up the car and there were issues with the Collision Center, when she found out that they told the rental place that our car was already picked up. On one occasion, one of the personnel of the Collision Center harassed Dana about her communication skills with me, that person said, "We left messages with your husband; maybe you need to work on your marriage and communication skills."

The number of calls was placed to GEICO, in regards to the rental car being covered for the extended period of working time on Malibu. The rental car was to be covered, due to us having no control of our car being worked on or the drama to ensue, due to lack of quality workmanship on the Malibu.

August 26th, 27th, and 28th, we called the Collision Center, but they did not return our call. On August 30th, Dan from Enterprise called back and said, "Your car was picked up, why do you still have the rental car?" On August 30th, JT from Collision Center called around 10:37AM; he said that the rental car can be squared up, due to the miscommunication on their part.

On September 3rd, I called the Collision Center, but did not return my call, again. On September 8th, Jeffry ** called and said that everything will be taken care of.

When Dana finally picked up her 2005 Chevy Malibu, she was exhausted from trying to get proper and fair treatment, she drove home realizing her car was unsafe. For starters, the power locks don't work anymore. The oil was never changed, or filled up to the proper level, with an oil indicator light on the display. There was even a dent still in the front right quarter panel; which I believe should have been fixed. Worst of all, she told me her breaks were still making noise.

Once again, she is back on the phone with the Collision Center, explaining that her car was not fixed to satisfactory. They sent a tow truck out to pick up the car. The Collision Center would not return, or cover another rental, even though it was their job to return us a safe and completely fixed Malibu. Dana is a plain housewife with 3 kids in school and no means of transportation

She called a GEICO supervisor (Jeffery **, Sept. 8th 2011), and tried to complain and find somebody who could get to the bottom of why, getting a car fixed through insurance is such a hassle. They said that they would check into it and let us know. After the first day, the car was brought back and we heard from the Collision Center. They stated that they fixed the car, according to what went wrong in the crash and that was it. They said the dent was there, it was fine that the power locks didn't work, and that our breaks were our responsibility.

Knowing this they also gave us a final sheet from NADA telling us our car was worth 7,175.00. This was the Clean Retail Value of the Malibu. To reinstate the definition of Clean Retail Value, as it is stated in their printout.

Clean Retail Values reflect a vehicle in clean condition. This means a vehicle with no mechanical defects and passes all necessary inspections with ease. Paint, body and wheels have minor surface scratching with a high gloss finish and shine. Interior reflects minimal soiling and wear with all equipment in complete working order. Vehicle has clean title history.

This definition clearly is not what shape the 2005 Chevy Malibu is in. The seats and interior is soiled, where a professional cleaning is needed, and might not even clean the stains. The fact that they knew and refused to fix the said breaks leaves the car in poor mechanical driving condition. All interior equipment is in poor working conditions. Leaving power locks not working, the CD player doesn't work leaving only a radio. And most important, this is the 2005 Malibus second major accident; CarMax even noticed clamp marks and frame damage on the car when I brought in for an appraisal.

In addition to their price sheet being for a car in excellent condition, Collision Centers added every option they could think of to make the Malibu look like it was worth more. You can see on the NADA price sheet all the options listed. I've highlighted and checked in orange what the 2005 Chevy Malibu is actually equipped with. The bids, estimates and values listed in this complaint are attached following the letter.

To conclude this, I would like to express how upset Dana and I are with this whole insurance claim. Dealing with GEICO and the Collision Centers of America was a fiasco. We were run around playing phone tag with multiple different representatives, as we were both called simultaneously, being told condescending information about the damages and repairs being done. And at the end of it all, it was us trying to tell you we were unhappy with the service, they are telling us, "We fixed your car now come and get it." We paid the deductable of 250.00 to get our car back. We spent the needed 155.52 dollars of brake parts, and three hours of my time in labor went in, as well.

I have photos that show you what the Collision Center never really looked at. We then took the 2005 Chevy Malibu straight to CarMax for an appraisal to find that it was worth 2,500.00 to us. We are no dealership who is going to get a Clean Retail Value for a car. Even the Kelley Blue Book prices in fair to good condition, still do not meet the expenses to fix the car. And as the final low blow, all the talk about us being taken care of with a rental car during this whole ordeal was just a smoke screen, as we received a bill from Enterprise for 564.17 dollars, on September 14th. All together, this is the worst experience I've ever had from an insurance company, auto repair shop, and rental facility that seem to be working side by side to make this happen. Bravo!

We would like to see a refund for our deductibles, our Enterprise bill taken off our names, as it's not our fault it took an extended amount of time to fix our car. I would like a written apology to my wife from the Collision Center for making personal comments about her life, which I'm pretty sure is against the law or business policy. And mostly, I would like the personnel involved to be investigated, for their business ethics and claims decisions. Our 2005 Malibu should have been totaled from the beginning, and none of this would have happened. I feel somebody was trying to make a dollar, or making sure their business had something to work on and our car was their opportunity. I feel used and cheated out of a proper insurance claim.

In final addition before sending this complaint, my wife Dana just had her car over heat, while driving on the highway for the first time since the repairs. The radiator was inspected and supposedly worked on by the Collision Center in the repairs invoice. Yet, another problem with the car after receiving a completed product out of the Collision Centers of America shop. It is not the owner's job to double check every fluid and piece of mechanics on their car, right after they get it from a shop who told us that it was complete and in Clean Retail Value. All in all, I've found nothing clean about their work, their customer service, their communication skills, and their overall responsibility to be moral and ethical in the work they do.

Rochelle ** falsely quoted prices just to sell insurance policies. Four days after I paid for the insurance policies, which was a day after the policies went into effect, Rochelle called to tell me that she has "assumed" the prices. Since she "assumed" incorrectly, I am stuck paying higher insurance premiums, which I never would have purchased.

My car was hit by a driver that has a GEICO insurance. I was not in the car, I was not even in town. To the driver's credit, he did contact my relatives who owned the house where my car was parked in front of. He asked me to get a quote, I went to Service King and asked them to do high-end and low-end quotes. Service King initially stated that even on the low end my car may be totalled because of the extent of the damage. The Service King repair guy explained to me in detail that the extent of the damage is unknown and the quote may be more because he cannot see what damage is under the panel which would need to be removed. I give the quote to the guy and he then files the claim. Apparently, GEICO uses Service King but not that particular branch of Service King. So I took the car to another place, on the other side of town. I was 10 minutes late to my initial appointment (I got lost) and the GEICO adjuster cancelled my appointment and told me I needed to reschedule (he was sitting at his desk doing nothing).

I called, and ranted, and raved and got another appointment that same day but in another Service King. I went on the other side of town and took the car for the adjustment with the GEICO adjuster and her quote is considerably less than the initial quote ($2500 difference). I figured it would be lower but that bothered me and made me feel as though I'm not getting a fair quote. I was told that there may be additional damage but I can only get an appraisal for that if I allow them to do the repair. I feel it is only fair that I am given all of the information available to me before deciding how to proceed. Is there a way to get an unbiased opinion? I am a bit upset with this process. I don't want to get over, I just want what is fair.

I called in a payment on August 9, 2011 for $200 to be deducted from my checking account and recited my account number to the representative. On August 17, 2011, I had a minor car accident and called in the claim to Geico which later that day, informed me that my auto insurance had been cancelled. I called my bank and the funds were still in my account.

After much research, I found out that the representative that took my payment over the phone on the 9th selected an old account line to an old debit card that was used years ago. And that is why my coverage was cancelled. I contacted Geico again and requested that they review the recording of my payment, because I am positive I selected a payment from my checking account which I do every month and the representative always make you recite the account number to them.

Geico never got back to me about the recording, and I also expressed to them to check the history of my account which will also show how I always pay with my checking account. They never responded about the recording, and then, I received a letter on August 30, 2011 saying they are denying my claim and any liability.

This is more than unfair when their representative clearly made a huge error by selecting the incorrect account. And I was not notified that my policy was cancelled. And now I am stuck with damage to my vehicle, and they are not taking responsibility for an error that they made. I have been with Geico for many years now, and this behavior is unfair and I believe, a bit fraudulent.

On Sunday, I called for the supposedly "free" roadside service. They were so unprofessional the first two times I called. Finally, they got someone out to me on the turnpike. The reps continued to ask me for a physical location. I did not have one, there are no mile markers and I was not getting out on foot just to try to find signs.

Consequently, I was given a call three days later from the underwriting dept. The young lady sounded rather rude and abrupt in her voice message. I returned the phone call to be told that my roadside coverage would be cancelled due to me using it six times fro the year. This is an absolute lie. I asked where do I file a complaint and I was told I could write a letter. GEICO is getting totally out of order. Apparently they think they have a monopoly on car insurance. Buyers beware, GEICO is not what it seems.

I had a wreck and Geico had me tow my Honda CRV into D'Patrick Collision Center. They emailed me an estimate to fix it and I waited to hear from my agent. Two days later, I had called her and she said that my vehicle was almost fixed. I didn't give them the approval to fix it but I let it go. I was very upset that they didn't get my approval and now I'm having issues with the AC. I know the problem was done at the collision center but Geico said that they did nothing to the AC.

I had a new one put in three and a half years ago and when I took it back to have it checked, they told me that it had two times the freon in it and they took half of it out; the only way it could had gotten freon in it was when they were doing the repairs. Now, my compressor is burned up and they are telling me that they will not pay to have a new one put in. I could have really fought the issue when they fixed my car without my approval, but I didn't and now, they are not making it right. They say that there is no proof that there was any work done on the AC but it has always worked great and I have never had it in the shop for any repairs so it had to be done when they fixed my vehicle without my approval.

If I had been given the choice, I would have gotten another opinion on fixing my wrecked CRV before deciding where to have it fixed and they may have seen the AC was damaged but I wasn't given that choice.

My car was hit and run, while it was parked. The driver's rear bumper was mashed and left a ding on the door. I wanted GEICO to repair it, not just by putting a patch on the door and the bumper. After 40 years, as a good customer and good driver (paying over $120,000.00 to them), I thought that they would be glad to rush in and fix my car, but no.

I had a $200 deductable. My wife took off from work to look after the car (losing days of pay). The inspector estimated the bill to be $325 minus the $200, which bring my check to be a whole $125. But he refused to give my wife the check (even though she brought all the paper work they asked for). GEICO said that there was a lean on my car by a finance company, and they get the check. I paid off the car 8 years ago! They said that if I did some more running around for them, I could get a check. But I have already lost money by filing a claim. What did they do with the $120,000? Buy the gecko an island? I cancelled my claim.

I filed my no fault claim with my insurance company, GEICO, because I didn't want to deal with our company/commercial vehicle situation. GEICO sent me to one of their preferred repair facility. My car came back with additional damages. Then, when I called them, they told me that the scratches were already there, and it's just that the picture the body shop took was at a bad angle. Then, they broke a part on the inside of the car. They told me it's normal wear and tear. I can't wait for this claim to be closed because I'm done with them. After 10 years, I get treated like a step-child.

I had insurance with GEICO for 7 years. One day Mr. ** walked in my restaurant and told me he can save lots of money in auto insurance. He took my information. He came back in a week on July 14, 2011. He gave me a proposal for $1000 less than what I was paying. And he made me cancel my insurance with GEICO while he was sitting with me. A month later, I called his office because I did not get any bill. He told me I was going to get bill later. I found out I had no insurance. I am still with no insurance. He was my customer in my restaurant. Now he does not come by anymore.

Geico fraudulently gave false information concerning our Honda car claiming the vehicle is a total. Geico inspected the vehicle visually in front of our house.

More on Gieco's integrity. My daughter is 18, just bought a car and passed license test. We called Geico which I've been insured with for 7 years; no accidents that caused them any financial payouts in 7 years. So I went to get a policy for my daughter. They said they can't help her with policy at all. What a crappy company!

I had accident three weeks ago. The claim was against a GEICO customer. This accident took place on 8/15/2011. It is now 9/5/2011. They still have not resolved the claim. And every time you call the office, it goes to voicemail and no one calls you back till 4 to 5 days later if you are lucky. My auto body shop keeps calling also. My auto body shop called me to tell me that I have to get this resolved or get the car out, or they will start to charge storage fees. Also, I have been asking people for rides to work and for people to lend me their car. I am getting very upset now.

On 15 August 2011, my street flooded due to intense rainstorms. My car was parked in front of my home and was submerged in a high level of water, and on the interior it was above the seats (to give you a visual idea of the damage).

My adjuster claimed that the car was not totaled after first inspecting the car, and issued a payment of $1,049 to me. Even someone who isn't a car expert knows that this amount of money will do nothing except get the seating replaced and carpets shampooed. Every person on my block who was parked on the street when the flooding occurred had total losses declared by their respective insurance companies, so it isn't like I am the only one this happened to.

I had the car towed to a mechanic a couple of days later. The mechanic tells me that the car is definitely totaled because of the damage, along with future problems that could occur with the vehicle. The mechanic told me that they would contact my adjuster and send in the supplement form to Geico to move forward.

After over a week of me calling both Geico and the mechanic everyday in order to be proactive, I finally had to contact a senior adjuster to complain, because the mechanic said that he kept contacting my adjuster with no response whatsoever. The adjuster claims that no one ever called him, which I know is not the case. Why would the mechanic lie to me? I was calling them everyday and being a royal pain.

Finally, two days after, I had called the senior adjuster and the car was declared a total loss. I called Geico customer service in their claims department to find out the status of my claim and they said that it had not yet been declared a total loss. A hurricane hit us folks in New York so Geico is inundated with claims, and Geico says that they won't extend my 30-day rental policy coverage.

I call Geico everyday, and everyone at Geico points fingers at one another in different departments. Geico is the party that is dragging this out, and there is nothing I can do. I will soon not only be left without a car at all, but no settlement check to buy a new car. I now have an attorney, and I may have to take action against Geico.

I am getting married in two weeks and then leaving the country for a week, so if this is not handled by next week, I will then be gone for a period of two weeks. I even told Geico that I am reasonable and I don't care how long this process takes as long as they cover me on a rental for the duration of that time. I am compassionate, and I understand that they are overloaded with claims because of the natural disaster that has happened.

I may now have to take legal action against Geico because I feel that they are liable for this negligence not only in relation to the time frame, but the quality of the adjuster's assessment of my vehicle. I have no other options at this point. If anyone else has a similar situation to mine, please contact me, and maybe together we can fight against this. Thank you.

On 7/29/09, I was rear-ended by another driver, who's running 45-50mph. After two independent MRI services, it was confirmed that I had cervical herniated disc (4) with cervical radiculopathy and herniated lumbar disc (3). I attempted to rehab myself without the need for surgical intervention.

After about 3 months, GEICO physician determined that I required additional medical treatment. GEICO refused to pay any of my claim for lost wages after that point. Four months later, I was seen by another GEICO physician who stated that I did not require any treatment beyond 90 days after the accident. This wholeheartedly refutes what the first physician said. At that time GEICO, stopped paying any benefits for my claim for first party benefits (Med/Wages/Nurse/Attn Care). To date, physical therapy has not resolved my injuries and GEICO refuses to pay for the spinal surgery that I need to resume a normal life and return to gainful employment.

On 8/2/11, GEICO rejected an arbitration award of $75,000.00 to bring my claim current. They made a counteroffer of $50,000.00 if I agree to make no further (future) claims regarding this loss.

This is ludicrous given that Michigan No-Fault Insurance Law allow lifetime medical treatment and wage loss benefits for three years following the loss. I have been awarded Social Security Disability Insurance (SSDI) benefits, but GEICO still refuses to pay their portion of my claim for lost wages (disability) nor allowed coverage for any further medical treatment.

I am currently involved in a claim where a GEICO customer caused a collision of three vehicles, mine being one of them. GEICO tried to get me to consent to being responsible for anything above $22 a day for my rental car. Their adjuster, Joe, called me today and said that they were going to use "aftermarket" parts to repair my car. I bought my car brand new! It had no aftermarket parts on it when their client decided to destroy it. Now that I am complaining and have contacted Chevrolet, no one seems to be able to answer their telephones or voice-mail messages!

I contacted GEICO regarding a motorcycle accident on 01 June 2011. I was informed by the agent that the coverage that I had didn't have collision. I have been going back and forth with the agent and the manager to review the recorded tape conversation from the phone call when the insurance was set up. I have my two vehicles insured with GEICO and one of the vehicles is paid for and has collision on the policy.

When I set the policy up, I thought that I was receiving the same coverage as my vehicle policy. I feel like this is a stall tactic from GEICO so they do not have to pay to fix my motorcycle. It has been almost three months and I am still dealing with a coverage discrepancy without my vehicle. That is totally unacceptable. I pay for my insurance each month and all I expect from this company is to repair my vehicles in the event of an accident/incident. There is no reason for me to get put off and not get any resolution in a timely manner. I need assistance with getting this resolved.

My car was stolen. It was an accident; the person who was driving had not been determined. The other person that was in the car stated that it was my son, however, I was not home and I did not give anyone authorization to drive this car. My car was hit on the driver side at the back and from the impact, this car went into a tree. The car that hit my car went in the same direction that my car was going and after hitting my car it landed into a tree. The car that hit my car went almost half a block down the same street my car was traveling before it stopped.

On the police report, the person that was in my car stated that the person driving my car was my son and he had run the stop sign. The other party said that they did not know what had happened because they did not have air bags and they received minor injury on the face. Later, base on the police report, they stated that the accident happened the way the police report said the accident happened.

The person who told them this on the police report never signed or came to court to state this and where my car was hit on the driver side in the back shows that whoever was driving the car, had to hit my car in the opposite lane that they were traveling because the car was hit in a T-shape going the same way that my car was going and they were traveling more than 35 miles an hour from what the police report stated.

Lacey at Geico told me to get a notarized letter from Chakeita ** and I finally did because at the time of the accident, Chakeita was on house arrest and she did not suppose to be out that time of night. To keep herself from going to jail, she may have said anything because she did not want go to jail and when I finally got up with her, she was on her way to jail because she did not appear in court as a witness. She stated that she did not say those things on the police report and she did not go to court on behalf of Adam ** and Jacob **.

After she saw where the hit was, she immediately stated and went to get notarized letter stating that she did not know what happened.

Lacey told me to get a notarized letter from Chakeita and I sent the notarized letter to Lacey who work for Geico in the claims department and she wrote me a letter stating that it appears per the witnesses, who is Chakeita ** who gave a notarized statement to me to send to Geico (to let them know that she did not say that on the police report), and our insured, the driver of the vehicle was driving at a high-speed and ran a stop sign colliding with our insured vehicle. For this reason we are unable to make a payment. Chakeita ** never signed anything but the notarized letter explaining he know what happened. Anyone could said that on the police report and they never did a thorough investigation because these young guys got injured.

My car was stolen and it is a possibility that Chakeita ** could have been the driver of my car. Why would she say something like that on the police report and was not signed by this so-called witness.

Chakeita ** ended up in the jail for violation of her probation. My car was stolen and I feel that this was a bad faith deal because of the way that Geico Claims Department handled the claim.

This is my resignation from GEICO Insurance affiliate/ Life Quotes. Per our conversation, I want to restate my opinion of your appalling business tactics. Let me first summarize my complaints:

1. You stated in your advertisement for the sales position that it pays '$23 per hour'. This is completely misleading. The real pay is '$23/ hour of talk time', of which on any given shift an agent is working, 'talk time' is usually only half of the time worked. For example, if I work an eight-hour shift (of which I must be logged in the computer for eight hours), I, on average will only be 'talking' approximately four hours, of which I receive $23/ hour. So the real pay is approximately $11 hour. Why do you not advertise the position stating this fact? Are you hiding this very important fact? Is this a bait and switch tactic?

2. In addition, to receive the '$23/ hour of talk time' an agent must also achieve three different 'ratios' (submissions ratio, talk time ratio, issued ratios). Now, if only one of these 'ratios' are not met, an agent does not receive his or her '$23/ of talk time' or any commissions earned! This is not clear in the contract and was not clearly communicated to me before I signed up. For example, an agent can work a two-week shift, work 40-80 hours on average, sell 'X' amount of policies and receive $00.00 at the end of the pay period! This is completely absurd.

How can you expect people to work for two weeks, then find out at the end of the two weeks that they will not receive anything? Why is this very critical point not emphasized in the contract? And why was this not clearly communicated to me? Again, are you trying to hide something? Do you not think that knowing this fact would be a decisive factor for an agent considering the position?

I can honestly say that had I known this, I definitely would not have signed up and invested over $1,000! In addition, I had tried to address this issue, and have email documentation, with upper management, including CEO Bob Bland and president Drew Gregory, and my issues would not be directly addressed. Each time the issue was diverted and I would not receive a direct answer.

GEICO Insurance affiliate/ Life Quotes is able to get away with this because most agents, like myself, need to invest approximately $1,000 to obtain various state licenses to start the program. Obviously, after investing such a large sum of money, an agent is committed to the program, although critical points of the pay plan stated above are not made aware to the agent until after the investment is made! This puts the agent in an uncompromising position, as you can image.

I have wasted over month of work (of which I have sold over $20,000 in annual premium!) and wasted an investment of over $1,000, due to your lack of transparency and unethical practices and now I have almost nothing to show for it. I think your business practices are appalling and it is amazing to me that a reputable company like GEICO, whom I personally have auto insurance with, would knowingly participate in the these unethical, bait and switch business tactics. Furthermore, I would think the public would be just as appalled, especially under the current economic environment, to learn that a household name company like GEICO would be involved in such practices. I am sure that the Insurance Commissioner's Office of Maryland and Illinois would also be very interested in your business practices, as well as the insurance companies you represent such as Transamerica, Genworth, MetLife, Lincoln Financial, etc.

I would hope now that you would think it would only be fair and reasonable to reimburse me of my $1,000 investment and commissions on all the policies I have written and sold, of which I am the writing agent on, and the $23 per hour of the hours I have worked. Further, I suggest you change your job advertisements so no one in the future would to go through the same ordeal.

GEICO made an agreement on July 27 to accept $100 to stop a cancellation. This is if I agreed to pay $298 in August and monthly payments of $161 thereafter. But they did not specify when the $298 was to be paid in August. When I called about this, I was told the policy that I have had with them for 50 years was cancelled, because I did not make the payment on Aug.10. And it was now Aug.13. They were to send me a letter explaining the agreement and due date, but I never got it. Furthermore, there was no record of this agreement. In order to have auto insurance with them, it would be a new policy and costs $50 more a month. I am looking for another insurer.

On July 14, 2011, two ornamental Japanese plum trees located at ** fell on four vehicles. One of which was my 2005 Toyota Corolla. Wind and rain damage cause the trees to fall.

Initially, my car didn't appear to have much damage. The windshield and front damage were immediately noticeable. The other damage was covered with debris from the tree and could not be seen until the car was in full sunlight. The car was towed to Joe Hudson Collision Repair, Honeysuckle Road, Dothan, AL. They are a GEICO-approved repair facility and have a GEICO adjuster on site.

The car arrived there on July 15, 2011 at 10:51 a.m. The adjuster was gone for the rest of the day and would not see my car until Monday, July 18. When I had not heard from him on Tuesday, July 19, I called and left a message and emailed saying call me about my car. When Mr. ** (whatever his name was) did finally call, all he wanted to tell me was to calm down and call him back.

I immediately notified GEICO that I was not satisfied with this service and to provide a neutral adjuster. I wanted all further contact to be by email. They had the address since it's where I get my bill. About half an hour later, I received a call from an unknown number on my cell phone. I did not answer as I was on my job. As soon as this call was terminated, the business phone rang. It was a Mr. ** about my car. These people do not understand the English language of do not call me, email me.

I finally received **'s adjustment on my car. This was on the GEICO website, not from him. It was barely under 5000$ or 90%, just enough not to declare the car totaled. The damages included the following: front driver quarter panel (repair, paint), driver door (repair, paint), trunk lid (repair, paint, replace logos), brace between windshield and driver door (repair, paint), windshield (replace), antenna (rewire, replace). So, 56 hours of mechanical labor and 23 of paint, plus windshield and pin striping.

I was notified on Thursday, July 28, that my car was almost done and I would be contacted for an appointment to pick up my car. Friday, July 29, when I had not received a call by 10 a.m., I called to see when my car would be done. It's done, we told you that yesterday. I have the emails.

I had a rental car from July 15-29. My boss paid for most of it because I can not afford rental insurance on my insurance since it has increased every six months for the last four years of coverage. This was all GEICO coverage. I returned the rental at 574$, and my ex took me to retrieve my car in Dothan, an hour trip from my job.

When I got to Joe Hudson, my car was at the parking lot. We did a walk-around and noticed many repairs that had not been accounted for in the adjustment and therefore not made. They are as follow: dashboard still covered in glass and has a gash just below the windshield...was not there prior, I have photos of dash); glass not cleaned from driver's seat, floorboard, around the gear shift, etc.; pin striping is peeling off; the following locations have paint issues; the brace has bare metal showing; the passenger rear door has a scratch and a swirl pattern damage; the rear passenger quarter panel has metal showing; the driver door handles are now missing coverage and scratched; antenna has not been replaced, was on back order and have still not heard from the repair shop that it was received yet; the interior brace between the windshield and driver door no longer is flush; gaps at top and bottom; the antenna wire that comes up said brace now protrudes out onto the windshield (it has not been replaced); the steering on the driver front tire is now like sitting in a locomotive where it was like a sewing machine; the fender tire well has been destroyed and when I turn it, it catches on the tire and ruins the tire. There is also fresh damage on both bumpers, which they refused to replace or repair because there was existing old damage. This is understandable. But what about the rest of these that they refused to take care of?

They did send a second adjuster, Jason ** on August 8, 2011. He said the dashboard repair alone would cause it to be totaled, but they wouldn't total it because they have already paid Joe Hudson (less my 500$ deductible, I have check). He took photos. I had already taken photos and uploaded to their claim site and a letter stating all of the above damages that were untouched.

I got a call today, August 11, 2011, from Mr. ** saying they would send me a check for 100$ for the glass cleanup. Otherwise, this was a done deal. I told him...see you all in court.

I am a customer of both Security Service Federal Credit Union, and Geico Auto Insurance. On August 4th, I had made my payment to Geico. Two days later, when I checked my bank summary it shown that Geico has charged me once more, which has occurred to my insufficient fees, and it started the over draft fee.

So, I called Geico. I asked why they had charged twice. Their reply, "We only charged once." So, I called my bank and said, "Did you guys make a mistake? Geico told me that they only have one payment." The bank insisted that it was the merchant's mistake and not theirs. Geico charged back saying it was the bank's fault for putting the amount on hold, which alerted the over draft.

I had $500 taken out of my checking account. I asked the bank, "Since no one is at fault, can you give me refunds on the overdraft?" Their answer, "No, we cannot do that unless we have paper saying it was Geico's fault." On the other hand, Geico only has information that they have only one payment. In my head, I'm thinking, " what the **", so I'm the only victim of losing $500?

Since no one is at fault, it is mine? Dear readers try not to get Geico Security Service. I know they are big official companies, but their logos are just for your attention. Give me some suggestions what I can do, please. This is not my first time.

They make mistakes on policies, and you must call to change it. They take calls; never follow up, and the bill is never corrected. You complain to them, and they pass it off like it does not matter. My opinion after two years of being with them is they are there to take your money, and that is where the buck stops. It is a very deceptive company. I am so glad to get away from them.

I got an homeowners insurance quote last year from Geico. They quoted me $1,400 which was less than my State Farm policy so I decided to switch. When a few days went by to get the policy done, I got a bill for $1,800. I called and they explained that I had a claim 4 and a half years ago and they had to raise the policy premium to a higher rate.

They said upon renewal I would get the lower rate since the 5 year window for claims would have been met. This year I received my bill for the premium and they did not lower the rate. I have been in contact with them for 4 weeks now. When I first called 4 weeks ago could not get anyone to speak to me and they requested someone to call me back within 24-48 hours. No one called. I had to call them a week later and demand a supervisor. I have a woman named Inetta ** supposedly trying to help me. It has been 3 weeks now since she got into the picture and she has not, for the past week, updated me and returned my e-mails. She is ignoring me. I don"t know what to do.

This is taking a lot of time out of my schedule and it seems like Geico does not care about its customers. It also has extremely bad customer service.

Please help me!!!

Anne **

On July 8th,2011, I was rear ended by a driver going 50mph, who never even looked as he was hitting my truck in the rear. He was too busy looking out at the water and did not notice that all traffic had stopped. My insurance company, Pennsylvania National, after two weeks paid for my totaled truck, but so far Geico has yet to email me back after speaking to four of their representatives. None will speak to me about broken fishing gear and medical problems.

I do not want to sue anyone just to be made whole again. Seems like Geico, which many have told me after the accident is the absolute worse when dealing with folks who were hurt by their customer. Shame on Geico. I even had to send them the police report, since their investigators were either too lazy or the company was too cheap to get their own copy. Actually, I had to fax it twice, since their location is so disorganized they could not find the first copy, which in fact was sent to the right number confirmed by my fax report. I have over $3,500 worth of validated cargo damage to very expensive fishing equipments, a hurt leg and neck, and they refuse to even call me or email me back. I do not want to sue anyone, I just want my stuff paid for. I have all the items broken and took pictures to confirm it all happened in the accident. My truck was a 2004 Titan and was in excellent shape. The money I received from my insurance company was not enough to pay for an equal truck, hence I now drive a Honda Fit. Geico is the worse company in the world and should be investigated by the insurance commissioners in each state.

My dad always said, "son, never judge a man by the manner in which he treats you, but by the manner in which he treats others." Geico, you are the ** filled pimple, located on the infested hair, in the **l section of the insurance industry. I hope your rotten **, choke on all that money you rip from hard working people. Shame all over you. If you are insured by them, you too are in for a real delight when the time comes to back up their words with actions. Oh, by the way that 'gecko' is actually a chameleon and who actually gives a rat's ** what nationality he is?

I had a wreck on August 5th. Afterwards, I found out that I have been paying high premium amounts to then be told I only have liability on all three vehicles. Also, they don't show on our policy a lienholder's name.

Which means, they never contacted our lienholder, as they should have. This is normal procedure. I don't know what to do. Our car is totaled and our insurance will not pay. If anyone could give us some advice on what we could do, it would be greatly appreciated.

I was driving in the right lane & a SUV drove right into my left side of the car crossing over from left lane, damaging my entire left side of the car. including Driver door, Rear Door, Side mirror, Front wheel, Door panels, the impact hit my left knee & I could not get out of my car. The incidence took place in Skokie, IL, on July/28th/2011. Geico made a decision not to warrant my claim 7 told me to pay 500 $ deductible & use my own insurance for repairs needed. My car has been inoperable since the accident. I am using my Wife's car to work. Geico needs to re-evaluate this decision, Tis is a clear case of Another driver crossing over from left lane strucking my car in the right lan from the side. The other driver has also GEICO auto insurance & it appears that GEICO decided to use both parties involved in order to aximize thir profit in this case

I've never been in a car accident and have never filed an insurance claim. I have years of high performance driver training along with advanced driver training from my current employer. Needless to say, I'm a very good driver.

I had made an inquiry to GEICO about my vehicle coverage for a sanctioned and insured HPDE (High Performance Drivers Education) course at Watkins Glen Raceway. A couple months later, I received a letter that they had cancelled my insurance for using my vehicle for racing.

I had naturally called GEICO to explain that an HPDE is a non-timed educational course designed to improve car control, ultimately to improve on road driving ability. They continued to accuse me of racing and being a high risk driver, solely based on a phone inquiry that I made to determine my coverage.

Why did I call GEICO in the first place? To determine if I needed supplemental track insurance, in case of an incident.

My complaint is they falsely, with no evidence or record, placed me into a high risk driving category. Their logic was that because I attended High Performance Driving Schools, I will be inclined to race my car on the street. I explained to them that that is like saying, just because I get drunk at home does not mean I'll go out and drive drunk.

In either case they would not give me a legitimate reason for cancelling my insurance. Again, I had always paid my bills, had never had a claim and only had one minor traffic violation for not obeying a traffic control device.

I had a car insurance policy # ** with GEICO, which expired on May 14, 2011. Early in the year, about January, I asked a friend to contact GEICO on why my policy fee has increased. After talking to GEICO, he told me that GEICO did not agree to lower the fee nor said anything about any discount (he did not take the name of the person whom he talked to). He suggested that I shop for another car insurance company. So, I searched for another car insurance. And in early April, I obtained a policy from another company for my cars with coverage beginning on May 15, 2011. It was the day after the last day of the policy from GEICO.

In May, GEICO started sending me letters asking me to provide them info about my husband (I'm divorced and my policy was indicated as such), insisting that my husband be included in my policy. I felt weird. They were greedy and aggressive with their request. Thinking of some office records mix-up, they would correct themselves, but they did nothing about it. In the meantime, I already got new coverage for my cars and just waited for the expiration of the old policy.

I am the claimant and I was struck by a man insured with GEICO while riding my bike on July 4th 2011. I received a phone call from an adjuster about three weeks ago. I returned his phone call twice and I have not received a return phone call. I am injured and I do not have health insurance. I called again today and apparently there is a dispute about who my adjuster is.

I just want someone to help me obtain the necessary medical attention I need and to resolve this claim. What would you suggest I do? I am injured and I have not received medical attention and my bike is damaged.

I specifically went with GEICO to save my 15% or more. Not only did I not save money, but I have no coverage at all. I was broke down at a strange location and I wasn't worried because I had good insurance right? WRONG!

Then a few weeks later, I found myself to have a broken windshield, guess what was wrong again. I am paying more for insurance and I have none of the benefits I have always taken for granted with other companies that have provided me in the past. I was very specific about physical damages to my car but I have not received any benefits being a member as yet.

I just found out that GEICO cancelled my car insurance policy-- without sending me an email notification. GEICO has my email address. I am was out of the USA since January 2011,, and did not receive any cancellation email. This is outrageous. I was told only today, July 2011, that GEICO cancelled my insurance because" of too many accidents".

I had one accident where a woman drove into my half open car door, and I was declared half responsible. The woman was on a cell phone, and not attentive to her driving. The second "accident" was when my friend drove my Jeep, and smashed the side mirror of another car by coming too close. That is all what happened and the accidents were both MINOR. Is it really possible that a company that receives my money since 2005 can cancel my insurance policy because of these minor accidents that were both way under $1000? With me paying most of it? I call that a criminal offense!

On April 16, 2011 my vehicle was damaged by a tornado. Bradley ** was the adjuster on my claim. After all his calculations he asked us to come in to discuss everything. During the discussion I asked if "I could buy the car back." He told me no. My wife and I were upset because it was a very good car and it was almost paid for. So we took what was offered to us after the pay off and went car shopping. The other day I found out in North Carolina that the law allows the consumer to be given the option to buy the vehicle back and get a salvage title. I'm very upset when I found out about that because I asked if I could do so with my car and was told that was not possible. I'd like to know what can be done now that my car is probably at a junkyard and is being parted out.

My accident happened on May 17, 2011. The lady did not yield to the yield sign and hit me on the driver side of my car. The police was called, the witness and the fire department as well. Two days later, a young lady by the name of Ronnesha ** from GEICO called. She was very pleasant on the phone and asked me questions. She told me to recall what happened in my own words. In my mind, I was thinking that this will be settled in no time. She proceed and asked the next question if "did I get hurt". My reply was yes. Ronnesha stopped the interview because the driver did not inform her that I was hurt. Ronnesha informed me that another claim adjust will contact me because I was hurt in the accident.

Days later, I got a phone call from Julia **. She was pleasant on this first phone call, it seemed that she was considerate. I also explained to her what happened and informed her at time that I did not see the doctor yet. At this time, I am off of work for a couple of days at the beginning. I had pick out a lawyer at the beginning as well. Because of that, Ms Julia would not talk with me because I did have a lawyer.

One week went by, I made another call to see what she needed to speed this claim up. Ms Julia returned the call with a huge attitude an in high tone voice, saying that she can not speak with me because I had a lawyer. She spoke to me like I was a child. She was very nasty at the same time. When she stopped talking, I informed her that I no longer have a lawyer and I want this claim done as soon as possible. She again said with this nasty voice, "Well you need a letter stated that you are no longer represented." Cool, I sent her the letter that the lawyer sent me. Mind you, it has been weeks--almost a month--after the accident.

After I sent Julia all the information that she has requested--rental car statements, bills that came in a month later, receipts from the police department,etc.--I then received the first letter dated 5/24/11 about my accident. It stated that I had to fill out these forms, medical forms. I called Julia about this because I did not understand it. She was nice about those forms, explaining that these forms did not apply to me. I returned the forms on 6/3/11.

I received another letter dated 5/31/11 about my car. It stated that the car was in the stored place and that if I leave it there, it will be accruing fees. But when I spoke with Julia a couple of days after the accident (getting my belongs from my car), I assumed that GEICO has seen the car already. No they did not, it was two months after the accident.

I received another letter dated 6/15/11 stating that my estimate has not been completed by an approved appraiser, and that this estimate must be completed before payment can be issued. I was asked to schedule an appointment, for which I did, (that took another week getting in touch with her) but still no answer since that date of that letter.

At the end of June, I got a phone call from GEICO about my car. This was after the fact that I had called Julia to inform her that I needed a rental car to go back and forth because I had to use all my savings to get me back and forth to work. I ran out of money over something which I think GEICO should be paying for any way.

The car adjuster called me and apologized for this long period of time. He said it should not have taken this long for me to be put into a car or to get this claim from him. Again, this was after the fact that I had to continually call Ms Julia to inform her that I am about to lose my job because I can not get back and forth to work. She had a huge attitude of "I don't care if you loss your job".

My car is my work. I live in one state and have to travel 21 miles to get back and forth to work (to another state). Her attitude is unacceptable. Going back to the car adjust, who was Randy **, he was very nice and professional about this car issue, he made sure that I had a rental car for a week before I receive my funds for the car.

Still having all my information to GEICO adjuster Julia **, I have been getting the run around about my money.

I called back Ms Julia about week ago and she still had this funky attitude about getting my money. Again, I informed her that I needed my money because I was about to be evicted from my apartment on the 20th. My paychecks are not enough to cover my losses from the accident. My savings are gone, my vacation is gone because of this accident and the slow pace of receiving my money to pay my past due bills.

I called Ms Julia again last week asking when I will receive my funds. She answered with an attitude and as if she were talking to a child. In her nasty voice, she said she was waiting for a doctor's statement. OK, If I needed this, why did she not tell me this a month ago, when I should have had my money by now, and not three months later.

Yes, we got into a screaming match because I did not appreciate her tone of voice. Yes, I was very pissed off because I needed my money and it was just sitting there on her desk when I needed to pay my past bills. I called Ms Julia on 7/8/11 and left a message on the phone and email asking for my funds. She returned my call on 7/13/11, stating that she has not even started on my paperwork. This was after the fact that she said all I needed was my doctor's statement, which I sent after the fourth of July. This was the last straw.

I asked for the supervisor's number. I called on 7/13/11 and left a message for Lori **. She has not returned my call. This despite the fact that when I asked Julia for the supervisor's number, she told me that 'she does not have time to speak with me as well'. I am up to my neck and over my head for this messed up service that I have received from this company GEICO. The employees working for this company need to find another job.

I don't think that any company should have someone's funds on hold because they don't want to do their job. I need my money ASAP like today 7/15/11. I have never been treated like this before from a company that is claiming that they are the best.

My question is, how long does it take to receive your funds? Should it take three months, especially when you have bills to pay and your saving is all gone? How selfish is that? When trying to solve and help the case along, the person had a ** attitude from the beginning.

Again, I don't have enough money to pay my bills this month. I can not borrow any more money from anyone because I still owe them. I have bills that are due as of writing this complaint on GEICO. I have my eviction notice on the 20th. I have student loan on the 24th, which is automatic out of my account. I have cell phone bill, which comes out on the 20th. I have court bill due on the 24th as well. Yes, I don't have much bills but it's enough that these past due bills are on my credit and a pay plain. I have a car note of 150 every two weeks, for which I can not mess the payment but because of GEICO's slow process, I am behind payment. I need help NOW!!! I am not patient anymore. I have left her messages, email, phone calls. Nothing.

I called to cancel my Auto Insurance with Geico. When I called to do so I was told I owed some balance of $71.00 which I was in shock over because I have always paid EVERY month withdrawn out of my bank account of what GEICO has charged. Then I'm told I still owe a payment for June 12 2011, but as my bank account records show I PAID my June 12, 2011 payment in FULL. Then Im told well its because I owed more back in May 12 2011, but again as I have records PROOF of my bank account and GEICO's billing statements that I PAID in FULL my May 12 2011 payment. I have PAID in FULL every single payment I have been charged by GEICO every single month.

So I ask them "How can I be charged something that I do not owe?" In which they replied by saying because of a computer error on GEICO's behalf Im getting a charge for something that is not my fault. I have not received any notification nor did any of my billing statements from GEICO show that I owed a back owed charge for the months I carried and paid for with GEICO insurance. I am out raged that this company. I'VE PAID EVERY SINGLE BILL THAT I HAVE BEEN CHARGED FOR EVERY SINGLE MONTH. Their was never no records showing on my bill statements from GEICO that I owed a past due amount and I have every single bank statement and document to prove I did not have a remaining balance or late payment. Only when I called to cancel my insurance because I want to go with a better company they are trying to say I owe them money.

This is regarding claim #0118949410101049.

I was involved in a car accident on 6/20 that was not my fault.

The police were called to investigate and process a report.

I contacted an agent, Emily **, who informed me that I was not at fault, and that my claim would be processed quickly in order to receive monies to put toward the purchase of a new vehicle (since mine was totalled).

It is now 7/5 and I am nowhere near a resolution. Supposedly the person that hit me only has $10,000.00 worth of liability coverage so it has to be split between my damages and the car I hit after she hit me. They can't seem to locate that guy so I'm in limbo.

This also means that:

E) Additionally... I had to turn in my plates last Friday and am now paying insurance on a car I do not own and a registration I do not have.

I cannot get anyone to give me a clear-cut answer on any questions, or anyone to help me directly with this issue without giving me the runaround. I have been a loyal paying Geico customer for a long time now and do not deserve to be treated like this. When I finally need them most... they treat me shabbily.

I have been a Geico customer for over 10 years. I called his evening to get a *free quote* on insurance if I were to add my son. I told the representative 4 times, that I only wanted a quote so that we could do some price comparison shopping, yet this representative named Michael added my son to the policy, and then proceeded to demand payment for adding him to the policy! I corrected him, and told him that I only wanted a quote, to which he decided to argue with me and demand payment.

I requested to speak to a supervisor, who only ended up being Michael claiming to be a supervisor (unmistakable voice). So, I put my fiance on the phone, and he was just as rude to her. She hung up and we tried to call back, hoping to get someone different to no avail. Geico even advertises free quotes, yet they didn't give me a free quote. They wanted $250.00! As I said, I have been with Geico for over 10 years, but after this incident, I will find new a new insurance carrier.

On Nov 7, 2010 at 5:30pm, the rain had somewhat stopped. However, earlier that day due to high winds and rain, the power was out on the East side of town leaving no traffic signals working and no street lights on. Businesses had to close, including Target and Costco, due to the power outage. I entered into the left turn lane at this major intersection, with no traffic lights on, waited my turn, treating it like a four way stop I read in the DMV handbook, and proceeded to turn left. More than halfway through my turn, I get hit on the front passenger side of my 3/4 ton 4x4 truck, which I had only had 18 days and started my insurance with liability only, by a car barreling down the road, not even attempting to apply the brakes. I was turned completely to the opposite direction from which I came from. There were other cars stopped at this intersection that had watched the whole thing. Two of them got out to see if I was okay. With a few bruises, I was not bad.

I went over to check on the other people and one was screaming about her legs; no seat belts, I was told later. I couldn't really understand them as they were of East Indian nationality. The ambulance took them away immediately in three different ambulances. My truck was totaled as was their car. I talked to two witnessed as I was in shock and wasn't really sure what had happened. They told me they saw the whole thing and that they would wait to give their statements. They said the other car didn't have their headlights on. Well, it wasn't a wonder I didn't know what had happened. The police report, which took forever to get, states that the other driver was at fault, with a supplemental narrative included.

However, I have no witnesses because I was told due to the rain, the officer wasn't able to read the information he got from them because his papers got wet. So, no witnesses. I gave a statement to my insurance company within 24 hours, but I didn't hear from the insurance company for a month. I stated in both statements exactly what happened and that I didn't see them coming because they were too far away and they didn't have their lights on. Well, due to me "not seeing them" Geico decided I was 50% at fault, even though the police report says they are at fault. Of course my truck was towed away, considering I could not drive it and living in an apartment, I had nowhere to put it.

Meanwhile, I receive a towing bill at this time for $800 for towing and storage. I asked if anyone from Geico had been there to take pictures of my truck and they said no, so I went and took pictures myself. When I spoke with Geico, they asked if I wanted my truck and I told them no, I have no use for it now. They told me they didn't want it either.The towing company didn't even mention at the time that they would negotiate the bill, they waited until it got to $2,400 and then said they mentioned it after I received the first letter. Needless to say, my mom stepped in and talked to a Geico Supervisor, Vanessa **, who after explaining to her numerous times that it was not my fault, decided to change from 50% my fault to 25% my fault because I said I didn't see them coming.

Geico would not pay for the towing and storage bill. After they arrived at a value of what they thought my truck was worth, they sent me a check for $3,300. My truck is worth $6,000 not to mention the towing bill was now at $2,500. So we took the driver to small claims court with proof the traffic lights were inoperable and police report with supplemental reports. I asked for enough money to pay the storage bill and replace my truck. I received a judgement for the same amount that Geico sent me and no more.

How is it fair when you are not at fault and you end up with no truck and a towing bill, which is now the first thing on my credit report? How can I trust anyone now that I have been ** by Geico and the ** judge that probably didn't even look at my proof? I now have my first bad mark on my virgin credit history and can't imagine paying that bill and expect to get another vehicle with what would be left. I will never say anything good about Geico, ever.

I had a co-worker hit me as he was backing up. He admitted it was his fault to me and to them, but when they completed the "investigation", they said it was my fault too. The person who hit my car acknowledged it was his fault. Now, why would I have to pay half of it just because they want to? I so hate them now. This company makes money out of doing these tricks. I would never in my life get this insurance, even if it is the last on earth.

GEICO said, 15 minutes to save 15% or more in car insurance or screw you up when the accident happens. They must have hidden the second sentence in the TV shows.

My Chevy Impala was hit by a midsized budget U-Haul GMC moving truck in the afternoon of March 16, in my apartment complex's small parking lot. The rear turning light is broken but the bumper is okay. The truck driver parked in the small parking lot and admitted the scene. He gave me the ID information in front of the witness and I called GEICO that night. The second day, in the morning of March 17, GEICO's adjustor Alex **** called me to verify the accident. I told him everything including that a witness next door was with me when I talked to the truck driver. Another witness left a note on my car window and said he saw the accident and then left his cell phone number to me saying if I need witness. I thanked him and everything looks good for now. But GEICO began to play their tricks.

Nobody answers my calls and emails in the next two weeks. I thought they are trying to solve the claim and I am busy with my work. However, I didn't receive any call from Alex or GEICO, the following week. I called him back and left him a message but he didn't reply. The second week after the accident happened, still no reply from GEICO although I try to contact Alex everyday but no response. Until Wednesday, Alex happened to answer my wife's phone call. He told my wife that the truck driver was denying the accident. Holy! If GEICO knows that the other party was denying, why GEICO didn't contact me or the witnesses for verification immediately? Why GEICO did not ask me to send them pictures but just no calls and no emails for 2 weeks? Is that the normal way for GEICO to serve the customers?

So I had to change the adjustor. Finally, Nancy **** changed the adjustor for me. I thought it is going to work. But after Laura **** took everything down and contacted the witness, after one week, on April 6, Wednesday, she disappeared. I called everyday yet nobody answered again. It was Friday, finally, her colleague answered the call and told me that the note Laura recorded is that it is the truck driver's responsibility and asked me to call next week. Today is April 13th, Laura finally calls me back after another week. They told me the opposite from what I heard from her colleague. The driver is not responsible to my accident.

GEICO'S decision is based on two reasons: 1. Witnesses are too late! Too late? Yes, they said too late. They think they are biased witnesses. For what reason? For two weeks late. Let's recall what happened. I told Alex the second morning that I have a witness with me but Alex never contacted her! Then they call this is a late witness or biased witness. The very second call from GEICO is already 2 weeks late and now 4 weeks late. GEICO told me that all the witness are late. Is it my responsibility or GEICO's or Alex's responsibility? They contacted the witness on the 3rd week and told me that they are too late in the 4th week. Good Job on GEICO to make fun with your customer.

2. The height doesn't match. What part doesn't match? They said that the loading tailor height doesn't match my broken car rear turning light! They took the measurement so I asked what's the number they got. There was no answer! Okay, so now the fun part begins. A witness living upstairs saw the truck that hit me and now GEICO said that it was not that truck or what is in the pictures. This was like a GEICO adjustor was at the scene! In other words, the truck that hit me is not the one in my camera and was seen by the witnesses! What a drama? What truck did they measure? They didn't tell me!

To find out the truth, I went to the budge rent truck today and took the picture of my car and the same type of U-Haul truck. The edge of the lodging tailor matched exactly the place where the plastic glass is broken and that is what the witnesses saw. Then, a guy in GEICO said, "Oh no! This is a Ford truck and not a GMC truck! You need find a GMC truck. I said, "Do you agree that the size is the same?" He said, "Yes, but you can't compare an apple to an orange!" Good. I went out to another Budge rental truck which is 15 minutes more drive just to find a GMC model. Here I find the same type of truck, a Ford and a GMC together! GEICO did play a good job to make fun with his customers and waste their customer's time to do extra exercises. Pathetic! But it is true.

The conclusion is that GEICO sent out an irresponsible adjustor to slow you down. They don't answer your call or reply and then they will call witnesses as late witnesses. Then, GEICO made the decision from an irrelevant measurement which was not even checked with the witnesses or with the picture about the type and size of the truck. Why has it happened? Where is the justice? Is this the way GEICO tries to save money? By not answering the call?

We were supposed to have full coverage on our cars. We had hail on April 9 2011 and we tried to make a claim with GEICO auto insurance. On April 11, GEICO said we took full coverage off 6 months ago. We have to have full coverage because we still make payments on the cars. GEICO refused to pay any hail damage. GEICO refused to pay so now we have to pay out of our pocket.

My car was broken into on Feb 8th, 2011 between 9:30pm and midnight. The crooks bashed the back window, stole my hoodie, glasses, and a key to the office. The car was damaged inside - center console had scratches, all seats cut from the glass, door handles in front needed work. The headliner needed to be replaced. Lots of damage.

Geico took the car the next day, in at Fine Line Collision Center in Miami, FL, and that said it could be repaired. They work with All in Leather Inc., and had the car (providing us with a rental) for 28 days. My policy allows for 30 days. On the 28th day, All in Leather told me that we could come and look at the car, that they believed it was complete. My car looked even worse than it had when we took it in. All in Leather said that Geico didn't approve all the work (we were told by both parties up to this point that they had approved anything that needed to be done), and Humberto **, the Geico adjuster told me that this wasn't true, that he had approved everything. I was told that I had to come down to have a conference with all parties involved, as my car rental was due to expire on Sunday. Enterprise didn't work on Sundays, and it was now Friday afternoon.

On arriving at Fine Line Inc, I met Humberto, who's story had now changed. I was told that the car's damage was now 20k, the value of the car was deemed around 16k, and that it was a write off. They had already sent up the records to Tallahassee, and there was nothing I could do. He agreed that the job was indeed a bad one, and was supposedly "even ashamed to face us".

My car was paid in full. It works beautifully, and is mechanically sound. The insides are just a bit messed up now due to All In Leather Inc's shoddy work.

I was told by Geico that I have no say in the matter. I can keep the car and refuse their check, but they now have it classified as "uninsurable", and when time comes to renew the policy (in a couple months), I won't be able to insure it. They wanted me to sign right away, and just take the check. I refused, and asked for some time to think it over. They said ok.

I asked if I could buy the car back after they gave me the check. I was told No. I asked if I could get another estimate for the car for them to consider. They said No. I asked if I could just take what they could give to repair the car at my own chosen facility, so that I could keep the car. They said No. I asked if there was anything I could do to keep the car, as it's expensive now to go out and have to buy a car, and I need one. They said No.

Humberto told me I have 2 days that I can use within the policy, so that I can have time to purchase a car. Two days! To buy a car. I mean, shouldn't have they been able to tell if they couldn't fix the car a few days after they had the car? Did they need to wait until the 28th day to tell me, and then say, oh if you want we'll be nice and give you 2 days to get a car? "Out of the goodness of their heart", they've worked out a "deal" with Fine Line, and Fine Line will pay for 2 extra days. So I have 4 days to buy a car.

Dealerships are closed on Sunday. I work 8-5, and dealerships close at 8. I asked then if I could at least drive the car until I find one, that way I won't even need the rental. Now I'm told that I can, but they're not liable for any damages/accidents etc. So basically I'm not insured. Also, on bringing the car back, they're going to deduct from the check, the amount of miles driven. Added to this, they need a title, which I've ordered, and takes 7-10 days, and they said that it's my prerogative to pay the surcharge and get the title to them asap, as they won't take the car without the title either. And yes, I know it's only an extra $20, but it's just wrong on all accounts.

Please, is this even ethically allowed? Is there anyone I can go to for help? I'll give the stupid car in, but for Christ's sake, I *need* time to purchase a car. This isn't a small amount of money, and I had no thoughts of even making another car purchase for the next 10 years!

This is a disputed claim. A car accident in 1988 on Long Island, N.Y. was insured by GEICO. There was no fault and no physical injuries were handled by my own insurance company. Only the dental claims were submitted to GEICO.

After being a policy holder for 30 years, I was treated very poorly. When I called about something else I was told by 2 different Geico employees that the underwriter noted my account to cancel my policy 10-22-10. With that information, I sent an email to the president of Geico, T. **, expressing my disappointment in how I was treated but more importantly that the underwriter threatened to cancel my policy. This email was sent last 06-29-10. Apparently, he (president of Geico) did nothing because after I returned home from a surgery, I had a letter from the NCDOT that my tag had been revoked. The letter stated that Geico has notified them I had no liability insurance so they revoked my tag on 10-22-10.

I was not behind on payments. I never received any notification at all, verbal or written that this was being done. Of course, Geico swears it was a computer glitch. I will continue to believe that this was an intentional act. This is more than coincidence. I never realized how many complaints against Geico were out there. Since I have notified every state rep, BBB, consumer affairs, and insurance commissioner of this complaint. Surely they can't be stupid enough to do it again. I am better off staying with them at this time.

My car was hit. GEICO sent me to an auto body place that returned my car that was without oil or antifreeze without informing me. Then GEICO sent my car to the dealer to be diagnosed by them and then made a decision by the adjuster, without the technician even diagnosing the vehicle.

I am a truck driver who was working for JB Hunt. I carried insurance for my truck and I paid for occupational accident insurance. I was hit "head-on" by a vehicle (car) in Virginia. The individual who hit me was killed and my truck was demolished. The accident report states it was the deceased individual's fault and it was said to be believed he was on a suicide mission. The impact of the collision caused the dash to be pushed in, resulting in leg problems, as well as 3 fractures, contusions and bruises.

I was sent to numerous doctors by my primary physician to determine what impact the accident had on my legs as there was a lot of pain, was well as my chest. To make a long story short, I received benefits through June 2010 from August 09. My accident was August 28, 2009. I had x-rays, bone scans and MRI's. I was placed on permanent disability.

The deceased had insurance with GEICO for $50,000. They have offered only $30,000 plus they want us to pay the medical bills (this was in agreement with Gallagher **). I am now totally disabled, my truck is gone (but I was reimbursed for the current cost of the truck) and my business is gone. So for the rest of my life, I am supposed to live on $30,000. I can hardly walk for any length of time and they say that my pre-existing condition of diabetes is the cause and not the accident; however, the doctor has indicated that it was the result of the accident that brought an onset of this. I also have a hematoma on one leg due to the accident which they say could go on for a very long time before totally healing.

I should not be responsible for any medical bills because I was referred by my primary physician to have these tests done and other specialists visited to determine my problems. I should also receive full compensation from GEICO as I am now totally disabled. I never missed work for any length of time previously and could have worked for several more years.

My son was driving my truck on Novemeber 28, 2010. He had my permission to drive. He was not speeding or anything when a raccoon ran out in front of him. He hit the raccoon and went off the road totaling my truck. Geico has not been helpful at all, and every time I see the Geico commercials that say they are a good company, makes me sense.

I carry comprehensive, as well, a rental on my truck. Geico would not authorize me a rental even after I asked several times. Now they are refusing to cover my truck since there were no witnesses to the wreck that will come forward and say they saw the animal. The police report says there was an animal involved and that my son said a dog ran out in front of him.

He had just been hit by a airbag and worst he was injured so he was not 100% what type of animal it was. The raccoon was dead on the road when me and a neighbor got to the scene. My son gave his sworn statement to Geico about the animal. Yet, they are refusing to cover my damages. I have now got to go hire a lawyer to file a suit because they refuse to honor there contract with me.

I have had a series of bad luck over the past year which unfortunately involved a car accident on Nov. 10, 2010. This was an accident in treacherous conditions on Hwy. 330, Running Springs CA., and an unincorporated town in San Bernardino County, CA. I was driving down the mountain when the boulders were on the road. Without explaining the gist of the accident, the reason for the complaint is that I did not feel that I received satisfactory treatment from GEICO.

Because I have been a mountain driver longer than the driver of the other vehicle (aged 24) has been driving at all, and for the mere fact, he admittedly claimed fault, as we exchanged our insurance information, etc.

He also stated to me that this was his 2nd or 3rd accident (I don't recall which). I have told GEICO I want to appeal the decision and they kept telling me that they will get back to me! I received a letter dated Nov. 24, 2010, stating that they had come to their decision and that I could "request a reconsideration of our liability determination." "A person other than the original decision maker will complete such a review and reconsideration. If you have additional information that you would like us to consider, please provide it to us. Today is Dec. 2nd, and I was just told on the phone, only because they kept putting me off that, they could not help me and that my case was closed!

This was Dorah **, Examiner Code F333 (800) 654-55896 x5024 Claims Department. I am appalled at this. They put me off then give me this letter of their decision, claiming to have fought for me. The weather conditions of the San Bernardino National Forest Mountains are driving conditions like no other, probably in the United States! In 15 minutes you literally go from 500 feet to an elevation level of 6,100 feet! I know, I lived in Arrowbear CA, from 1996-2005 and Crestline CA, $5,000 feet elevation from 2005-2008. I have driven up and down the mountain and had been hit three times by boulders, and their conclusion was I attempted to pass when it was unsafe to do so causing a collision! This is a falsehood! I am sick of these companies having you pay out in car insurance only to ** over, assuming you are really 100 percent at fault and stating that 60/40 was a decision I had to except! Please do something because I ready to go higher up on this. I am very disappointed in the service that GEICO has given me on these matters!

I got into a car accident where a Geico insurer admitted it was his fault. There was damage to my car. I wrote down his personal and insurance data and asked him to write in a few sentences what happened. In his writing he admitted to have not looked while driving in the lane I was in. He also signed and dated below his writing.

Geico said, I would have to wait for 1 or 2 months for some bogus reason (wait for the DMV) before any repair work could be done, although they admitted they would have to pay. I called my insurance (Mercury); let me bring in the car for repairs, they paid for the damage and sent the bill to Geico. While I was waiting, they kept insisting that I could also choose Mercury to pay for it and say the whole accident was my own fault. This way, I wouldn't have to wait 1 to 2 months before bringing in my car to the body shop. What?! So, their whole reason to let me wait is so they won't have to pay for it.

According to Geico they were waiting for paperwork from the DMV to prove that their client's car was actually his. Why would I have to wait for that and 1 to 2 months? No Geico for me, never. It's a shame that it had to go this way.

Damage: car body damage ($3300) which my insurance had to pay for upfront and subsequently sent this bill to Geico to be paid by them.

My husband was helping me get insurance for my car. He called Geico and told me that I qualified. He asked to call Geico the next morning and get the quote, but I specifically said to the clerk on the phone: "Please do not enroll me, nor take money from my account, because the State of California may insure me but if not, I will call you back." The state did not insure me, and the next morning when I went to my bank, Geico had plundered my account, and placed me in grave economic jeopardy. I am a disabled senior, licensed to drive.

When I called Geico, they couldn't have been more disinterested. I reported them to the California insurance watchdog people and they investigated Geico. They said that Geico told them I had given them my Visa number! The CA people believed them and not me. I found out from my husband that they had told him they could not give him a free quote unless he gave them a credit card number, so he did. What they did was illegal, though I did not know my husband had given them my Visa, I still (and I have a witness) told them not to go into my account for any reason. They finally returned the money they had filched from my account but it was devastating because I live on $845 per month, and am in bad economic straits as it is.

It made me ill because people believed I had written bad checks and I had to change my card number, which left me without a card for two weeks. It made me very frustrated and angry that they lied, misrepresented, and scammed me. I got another insurance company but that caused trouble. Geico is still sending me mail and even my bank would not go against Geico. How can I stop their ads to me through the mail?

Please stay away from these scam artists. They will come up with any reason not to pay out your claim. My car was stolen a little over a month ago. When I first reported it, I was told by Nicolas **, my claims adjuster, that I would have to pay for the rental car out of pocket and be reimbursed later, although when I signed up for the policy, I specifically asked about this and was told that the company pays for rentals up front. After I got off the phone with Nicolas, who was very rude by the way, I called Geico's customer service line to verify what Nicolas told me. The customer service representative again told me that in all cases, Geico pays for its rental cars up front. I called Nicolas back to question him and he told me that the policy had recently changed, but that under my policy, I could spend up to $30 per day on a rental and be reimbursed up to $900.

I then went to Enterprise and leased a car, thinking Geico would later reimburse me. Not only has Geico refused to reimburse me, but they are also fighting me so they don't have to pay off my stolen car. Just last week, Nicolas told me that my claim would close on Friday. He also told me to mail him a copy of the bill from Enterprise for the car. Well, today an investigator from Geico called asking me to set up an appointment with him to take an oral statement. I asked him what the problem was, and apparently, Geico refuses to pay my claim until they investigate my claim further.

Mind you, I am a busy law student, who now has no means of transportation, and apparently a car payment of $400 per month for a car that is no longer in my possession. When I asked the investigator if I could give the statement over the phone due to my situation, he refused. I honestly don't have time to play games with Geico, especially considering the fact that I'm the victim in this situation. My car was stolen. Not only has my claims adjuster been insensitive to my situation, but Geico as a whole, has inconvenienced me greatly and made my life a living hell all because my car was stolen.

The rate for rental coverage needs to be increased. A person can plow into your $40K vehicle and all the insurance company will provide for you is a compact. The rental rates are too high for insurance companies to keep the limit to $25 a day. I can go into Enterprise as a consumer and pay $170 a week, but to get it through Geico, which has a closed contract with Enterprise, I have to pay $29 a day. It is a ripoff. These companies are ripping off consumers and binding them to contracts so they can fleece more money out of us.

I went online to purchase auto insurance because of cheaper rate, when I went thru entereded information to purchase policy, said would receive email to be able to print off card, it won't be charged until checks. When got email stated I had policy in 2005 for $64.25 and that would have to be paid before another policy could be issued, since wasn't able to pay amount due to being laid off I was going to do in middle of month when received money. So the policy that I have now that was going to switch from was running out I went to pay but Geico charged my account for $33.30 my premium was to be $42.29 so I called to see what was going on and was told the $33.30 was from a policy in 2009.

I never authorized for that charge nor received any emails, phone calls to say I was going to be charged that when I complained I was on hold switched back and forth for 1hour 25 minutes and told cant receive refund the policy started in 2009. They allowed over site of previous premiums but changed in 2010 but when stated when took $33.30 for other policy why not the $64.25 from 2005 could not get answer everything. They said discreated what previous stated from them but the $33.30 that I was not informed about was to pay my policy that I have now and being unable to going to be lapsed in insurance they won't refund money. And now I don't have insurance because I can't pay premium due to not having money because of their charge.

I entered my information to get policy when I received mail to pay this amount first $64.25 then I can start policy. How did they get they were allowed to charge me $33.30 not one reference about that charge was made to me from calls emails. And if so how did I get policy started in 2009 if owed balance first was stated was in collection didn't see it then they allowed it but changed in 2010.

They allowed there selves to go ahead and charge the $33.30 but not the $64.25 after you state you cannot afforded to pay that much at moment until middle of month. That if they can't start policy with quoted $42.29 you want to speak with legal dept. or get number and address they put other people on phone. Well if you pay have now with the premium $42.29 then break up balance pay that way but when state you do not have funds to do that you make that clear they will not refund no money even though they stole.

Yes I say stole because I was never informed about being charged that and when they did its causing me to not being able to pay what I have to so I can keep insurance affective that I have now. I take my son to school every morning and pick him up there is no school bus that runs that he can ride so there action is causing me to have to take him to school in hopes that I don't wreck or get pulled over. Because my insurance cards are dead at midnight and I don't have the funds to pay it because of being laid off and won't get monies until middle of month.

My policy is up for renewal in 45 days. I have decided to cancel and go with another company. I called to give them notice. This is 45 days before the cancellation. Since I am all paid up they said fine, that they would mark it to be cancelled next month. I immediately hung up and went online to get my policy information so that I could provide it to another insurance company (VIN, DL # etc) but all of that is no longer available. I called Gieco and told them that I still was insured for 45 more days and need to see my policy information. Gieco encourages you to go paperless so I do not have printed copies of my policy (only the ID cards). Anyway they said they cannot give me access to my information online because I have the policy set to cancel. This is crazy! I need that information to provide to another company so that I can switch providers. I believe this is why they cut it off. Do not use Gieco! Go with a company where you can see and talk to the agent.

I insured both my new home that we moved into and the old home we moved out of with Geico Homeowners on August 8, 2010. They took three months of payments on both houses at the time I requested the insurance policies. I told the Geico policy taker that we moved out of the old house, that it was for sale and/or rent, whatever occurred first.

On September 27, 2010, even though they are keeping my premiums, they are now cancelling the insurance policy on the old home that is for rent and/or sale because it is vacant. Gee, the economy is so good that there are credit qualified renters just running amok with nowhere to live. I do not wish to rent to anyone who wants, without a thorough credit check and background check, to see what I am getting myself into This is ridiculous that they take your money and then dump you when they were fully aware that the house was for sale and ready to be rented.

My son lived in CA for 2 years during that time he obtained Geico for his car insurance. In June of 2010, he decided to move back to Indiana. He closed his CA bank account and cancelled his debit card from said bank. August 2010, he decided to obtain car insurance from State Farm and promptly called Geico to cancel his policy as he was now going to be on our policy. He specifically told the Geico agent, Rachel **, that his refund check should be sent to his new address in Indiana and to not electronically refund his money to his debit card since it had been closed for 2 months.

Of course Ms. ** did not follow instructions and sent refund back to his debit card, which was refused by the bank since, again, the account had been closed. It is now Sept. 20 and it has been over a month of constant phone calls to Geico to try to receive his refund from Geico. They have copies of newly acquired vehicle insurance and of the letter from the bank stating the refund was rejected due to the account being closed and still I cannot get his refund back.

We were never late paying his premiums to Geico or you can bet they would not have waited a month to cancel my sons insurance. Never again will we use Geico nor we would ever recommend them. I guess you get what you pay for.

While parked, I was carefully taking a bag out of my left rear car door. A female driver on a cellphone did sideswipe and severely hit my car door pushing it into the frame, missing my body about four inches. The repair is over $1000 and the female driver is, like me, a customer of Geico. The police report clearly states that it was not my fault and I have two witnesses who saw the female driver on the cellphone hitting my car door with me standing right in between my half open door and her oncoming car. She did not see me because she was on a cellphone. All other cars could easily drive by because my door did not stick into the street.

Geico first tried to make me responsible for the accident by saying that state law is that if a car door is open I am guilty. After seeing the police report, Geico still tries to make me guilty 55%. This is scandalous and unacceptable. The police clearly stated that I am not guilty but the driver of the oncoming car is guilty because she told them that she had not seen me. I know why she had not seen me, she was on her cellphone looking to the other side of the street.

I received a certified letter from Geico explaining that they were terminating my car insurance because my driving record did not meet their underwriting standards. The record had a convicted case of fleeing/attempting to elude police officer. I realized that they had the wrong person, in fact the letter they sent had the name of Darryl L S. So I called Geico to explain that I'm Darryl A S. And I'm insured under the name Darryl S., and not Darryl L. S. Also, my record is clean and they have the wrong person. Geico's rep told me to call MVA and get the matter straight. I asked her wasn't that her job and besides, MVA will not give out info like that over the phone to me.

Eventually I had to leave work early one day to try to solve the matter but I didn't make it there on time, so I had to take another day, in the morning, to go. Needless to say, I had to pay to get my record and it was clean and Geico had not taken the time to give them my proper info and ended up with someone else with a name like mine. I had to pay for a driver's record to prove they were wrong, not to mention having to spend two days to deal with the matter. I think companies should have to suffer consequences when they are so negligent and downright too lazy to look further into a matter, especially when someone has been using their services for 15 years!

I wanted to follow up on the complaint I issued regarding GEICO Insurance. On July 2nd, a check for six months premiums totaling $844.60 was sent to GEICO. They scanned it at their bank on the 15th. On the 16th, they called me saying they hadn't received it and were cancelling my policy. On that information, a stop payment was issued for that check and a new one was issued. My caseworker and I both were making phone calls trying to get them to understand their mistake (the scan mark is on the back of the first check). They wouldn't listen, didn't care and "didn't understand why we put a stop payment on it if it were a good check."

One person whom I spoke to said that "they had no intention of reinstating my policy" and "that any money received now would be refused and returned to me." Refused? This was GEICO's error and they were refusing to make it right. I also received a letter from K. ** stating that I "dishonored my responsibility" (she was referring my account to collections). I called and asked for her and the operator hemmed and hawed around leading me to believe that maybe that was a fictional name. It is only after GEICO received my BBB complaint (they obviously don't know about my ConsumerAffairs complaint) that they relented to reinstate my policy. Randy personally promised me he would get it reinstated. But nothing said about making up for the hardship caused by not having insurance for two and a half weeks. I hope an attorney is reading this. I used my car for work, but because I had no insurance I lost two weeks wages. I finally broke down and bought another policy from State Farm.

I have been insured with Geico for more than 9 years. Four years ago, I added my then 17-year old son to the policy. He went to college in Massachusetts 3 years ago and took one of the cars with him that was insured with Geico. On July 2, 2010, my son was involved in a serious accident in MA which totaled his car. It was not his fault and the other party was at fault and received multiple charges including a criminal charge. My son's policy with Geico was up for renewal in July. I changed the policy from the totaled car to the newly purchased used car. Geico advised me that since my son was a student in college and the car was garaged in another state for more than 90 days out of the year, they would have to apply a Massachusetts rate on the policy which increased the premium to more than $7,100 a year which is triple the original cost.

This car is owned by me, a Georgia resident. The car is registered in Georgia and my son is a Georgia resident who pays out-of-state fees to attend the University of Massachusetts. I have talked with multiple Geico agents to first understand what they were doing and then to attempt to get it changed. Geico has set 3 different rates within a week, sent multiple ID cards for GA then ID cards for Massachusetts and I've gotten conflicting reasons and quotes of their policies. I asked for the policy in writing but they said it would give away their internal rating information.

I asked about their policy for military that temporarily move out-of-state. I am now transferred to talk only with MA Geico agents. They do not understand why Georgia has done this! I contacted the GA Insurance Commissioner's Office. Apparently this is not illegal. I am appalled that any insurance company would be allowed to apply such a scam legally. I wanted to share this case with other Geico policyholders who may be affected and to caution any others who may consider Geico if you have children who will attend an out-of-state school and need a car.

Was in the process of purchasing auto insurance for my youngest child. I had contacted several providers, including GEICO, whom I've been insured with for over a decade. GEICO arbitrarily, without my consent or knowledge proceeded to add my child to the policy and increased its fees. I canceled the policy at the end if its billing cycle (couple of weeks later), yet GEICO continues billing me for my child's "coverage."

I had a car accident and immediately called my car insurance company, Geico. The gentleman who took my statement was very kind and concerned. After we had finished, he told me that my adjuster would be Lisa *** and that she would be calling me that day or early the next morning. That day, she left a message on my secondary number. I called back within one hour and reached her voicemail, on which I left my primary number. On the following Monday, she called my primary number and left me a message. I called her back and again reached her voicemail. Over the next week, I called her twice a day, reaching voicemail and never getting a call back. I then called her supervisor, who she refers to in her voicemail and Bonnie *** never called me back.

My next step was to just reach the claims department to complain. The gentleman took my message and said he was sending her an email to please call me back. No call received from them. I then took it upon myself to call the other person's insurance company, State Farm. They were very kind and because their client was at fault, they immediately set me up with an appointment to assess the damage to my car. That same day, State Farm arranged for a rental car to be delivered to me at my job. I then went online to Geico to see if I could find another adjuster so that I could let them know that my car was being repaired and my claim was closed! I attempted two more phone calls to Lisa *** and never received a call back.

Two weeks later, I received a letter in the mail from Geico that stated "Please be advised that we do not have a recorded statement with you on file. This statement may be necessary if the other insurance company challenges our decision. You may contact me to provide your statement at the number listed below. If we do not hear from you with in 10 days of the date of this letter the claim will be closed." The date of the letter is 07/22/2010. Signed by Lisa ***. I called Geico at 9:30am today and spoke to Brianne. I told her the story and she put me on hold. I held for five minutes and hung up.

On the 15th of July, Geico informed me they were canceling my policy because they hadn't received an $848.00 check I had sent them for six months premiums. That information caused me to put a stop on the check two days later and issue another on for the same amount. In fact, they not only had the check but it was scanned at the bank and has their mark on the back. I spoke with one of their customer service reps a few days and was told my policy would be reinstated when the second check was cleared and that they were a little "ticked" that a stop payment had been put on the first.

I called again on the 26th to see if the check had been credited to my account and was told that "any money received now would be refused and returned because the policy was canceled". I spoke later with Dean ** and was assured me that person "must have been having a bad day" and my account would be reinstated when the check was received and he would call me when it did. A letter received by K S. said that due to my dishonoring my responsibility to make payments she was referring me to collections.

I thought I had insurance for myself and son and did not. I use my car for my business and could not use it and lost money. The utter frustration and anger of dealing with a company that screwed up, denied it, lied about it and won't make it right.

My experience with Geico Liabilty has been terrible. I was recently involved in an accident. A person merged into my lane and struck the side of my car ripping off the bumper and the inner sheet metal. I then called Geico at the scene of the accident. The person who hit my car talked with my agent and told them that it was his fault. My Geico agent said that she took care of everything and all of the details. I called few days later and my agent told me that the guy changed his story. Now my agent Melissa *** told me that I will not get a reimbursement from my deductible because of lack of evidence. What happened to admission of fault when I first called? I feel like Geico has mishandled my claim and now I am getting the short end of the stick. I am now inconvenienced without a car and short of my $1000 deductible.

I was going to lease my first new vehicle on my own (off my parents insurance). Unaware of the procedure when you do not have an established account, I called Geico to ask them if I had to have an account in place or I could set up insurance the day I got the car. The agent told me it was best to set it up before to ensure you can drive it off the lot when you get it.

Okay, I thought. When I told him I did not have a VIN for the car because I hadn't picked it out yet, he convinced me that a frequent practice was to put the VIN of my current car (although already insured elsewhere) and put the policy start date on the day I would get the car. So I did so, paid the insurance premium and was told to call in and change the VIN when I got the car and then will be charged the difference in premium amount. It sounded legitimate. Also, he assured me that if I didn't get my car on the day expected, I could easily call up and change my policy start date.

Five days later, I have my new car and have just gotten off the phone with a supervisor at Geico who had to fix the problem of overcharging on my account. Apparently it was not a frequent practice and I was charged every time the policy date was changed for a NY State fee for my old car three times and once for my new car. The policy was cancelled, reinstated, cancelled, reinstated multiple times by agents who did not know what they were doing. And I was charged a fee each time. After an hour of trying to explain this was wrong to an agent, I demanded his supervisor who understood what had happened and told me that I should have never been allowed to take out insurance on the old car being that it was (1) insured by someone else, and (2) was never intended to be insured by me.

To top it all off, the quote I was originally given for my new car was about $100 below what it needed to be to include all the comprehensive coverage required with a lease. Guess he ** me in good. Needless to say, Geico has left me with a bad taste in my mouth from this "first car" experience and has lost my business for good. I will soon be switching to my parents' longtime insurance agent with Allstate. At least with him I won't be talking to 50 different people every time I need something. I guess its true you get what you pay for. Geico, please reallocate your advertising budget to some customer service/agent training, it would be a worthwhile investment.

A woman with GEICO insurance made a left turn in front of my 31-year old son in Tampa. GEICO acknowledged that they would take responsibility for the accident. Customized CRXs like his typically sell for over $6000 on the private market. GEICO offered $2000 on the condition that he scrap the car. The repair bill would run in the $3000 to $4000 range. He verbally refused their offer and they now say the issue is closed and that they owe him nothing. He will eventually fix the CRX. GEICO stated that they do not care if a car is customized, they only use book value. They do not care what price is set by the market. Book value is all that matters.

Geico's accident specialist viewed the impact photo's to my vehicle and the vehicle which impacted my vehicle. Geico's specialist could not determine that the vehicle that hit my vehicle in parking lot was at fault. Matter of fact, the women that hit my vehicle contacted her spouse who worked for an auto insurance company and conveniently Geico contacted me informing me that she claimed I hit her. Geico should have been fair in rewarding me with the more than 500.00 dollars in damages, to a bumper I previously had repainted prior to the damages at fault by another driver!

I've been a customer with Geico for over seventeen years and their service is poor, the home insurance is even worst. And by the way, in all due honesty, If Geico's cheesy little Gecko was real representative, I'd run him over and flatten him like a pancake!

Poor customer service along with unprofessional and insensitive employee named Olga **. As a paying customer of GEICO, I am entitled to a respectful, courteous and professional treatment. GEICO has been unable to meet these conditions and as a result, I will be using a different insurance company and educate the public on the unprofessional treatment I am receiving from them. Olga ** called me in reference to an accident that occurred on 06/25/2010. Olga made this statement to me: "Things are not looking good for you." No good thing comes out of a car accident and for this person to say that a car accident might be good to me is not only unprofessional but insensitive. After a traumatic experience as such, no one should speak to another human being in such a heartless way.

Olga made this statement to me: "If you were driving, how were you able to take a picture?" A professional would never make assumptions about anything. The logical question should have been, "Did you take the picture?" I sent more than one picture to GEICO but Olga refused to assess the accident based on all the evidence I had sent. She even selected a picture that she thought would bolster her argument. That is an incomplete assessment of a situation and how can a logical conclusion be reached? Olga ** asked me to speculate on the reason why a bystander took a picture of the accident.

If this was a real investigation, Olga ** would ask the person who took the photograph and why they took it, not me. Her questioning was accusatory in nature, not investigatory, and she needs to be trained in proper investigative questioning. Olga ** asked me questions that I had already answered in prior conversations with GEICO. If she is representing GEICO, she should have all this information already and this lack of preparation is evidence of GEICO's incompetence. Unless she is trained in proper communication and logical questioning, I am asking GEICO to handle this accident by using other people who will be professional and not expect that a car accident will be a good thing for me or for any other human being.

for the privious owner. when geico had called the lean comp to get the endorsment on the check, the company refuses to disclose any information since it was under different name.they refused to speak to me since i'm not the person who had taken the loan. I try calling them to resolve the matter that time, but they would never speak to me. But after a year later the lean holder came back to collect their money.

My problem is Geico put a hold on my bank account for that check they paid out. Why now? why does geico has a hold on my checking account to get the money back. geico gave me the check a year ago and it was cashed. This claim was done a year ago and its closed. If the lean holder wants their part of the money they can contact me directly or go after the original owner who had taken out the loan. They still won't speak to me but they want the money from me and will not give me the lean release upon the payment. This is not what i had expected from geico after a year of period. Can you please help me and take the hold off, of my account. It has been 2 months already. Thank you so much for your help.

I couldn't pay my rent cause of this. i had deposited my rent money on the middle of may and thats the time the hold from geico hit my bank account. I had to lease a car but i couldn't do that because of this account going in negative balance. I have about $2000.00 in the bank and the check from geico was for $6200 for the total of the vehicle and my personal belongings. Now they they want differnce thats due. can you please help me.

On 5/23 my Escalade caught fire. Geico took possession & sent to America's Best Autobody in Vero Beach who outsourced it to Treasure Coast Automotive. On 6/22 Geico called me said pick truck up from America's Best. I paid $629 for repairs they claimed caused the fire & brakes damaged by fire. They said everything repaired & gave me the keys. I complained the Service Ride Control light is on, they blamed it on my shocks. I spent the night in Fort Pierce & when I tried to drive it home on 6/23 it started burning near Fort Drum. Geico towed it back to America's Best. On 6/24 they said I need an entire differential.

On 6/28 I paid $646 to treasure coast automotive and they said everything is repaired except left front wheel bearing (we looke at it on lfit, they said 12 month warranty). I made an appointment with Goodyear in Brooksville for 6/29 in regards to wheel bearing. On 6/28 my truck started burning at the differential;the ABS, brakes, & Service stability system lights are all on as wheel as the service ride control. Treasure Coast refused to repair & said I need to call Geico & have it repaired elsewhere. After 2 hours Geico agreed to tow my truck near home, but there guarantee shop Mike's AutoBody would be closed by the time we arrive so they towed it to my house. I paid almost $1300 and lost 7 hours pay, toll & gas.

The tow truck driver said my emergency brakes are gone. They damaged my vehicle and ripped me off. My vehicle is going to catch fire and is sitting in my driveway. Geico is giving me the run around. I want my truck repaired by Cadillac and for Geico, America's Best & Treasure Coast to pay for it because they made 3 attempts to repair and failed. They also robbed me if almost $1300. Goodyear stated I never had brake problems. I believe Geico and its affiliates damaged my brakes. If brakes were damaged in fire, Geico is covering all damages due to fire but yet they billed me for brakes & now all my brake lights are on.

I lost 7 hours pay, starved my kids for 6 hours because we were stranded and my Escalade is still not fixed. Geico needs to pay for repairs. They admitted the 2nd time I returned my vehicle to them that they gave it back to me leaking and thought it would last 3 months, claim they didnt know it would catch fire. Its leaking from the same spots all 3 times.

it was all automated and they also give a fast callback number during their call. I had to talk to some sales people and hope for the best.They were nice I admit, and as always apologized and assured me they would fix it. I am sure the harassment is meant for a deadbeat,but I still think harassment of any kind is wrong and should be illegal. I also think its wrong to use a automated system to harass anyone over and over, even if they do owe you money, and especially if they don't.

Geico did estimate for me $53 for car insurance. I switched from State Farm, where I did stay for 4 years and pay $66. When I switched GEICO said we are sorry.. you must pay $81. I said why did you lie to me from the beginning? The same answer we are sorry... Now I back to State Farm and saying to everybody about bad experience with GEICO.

P.S. it is also not easy to cancel insurance policy with Geico. I called 3 times and request to cancel my insurance and 3 times they promise to do this, but today I get a letter from GEICO about a fee they are going to apply to my account because they can not subtract money from the bank.

The other driver, of course, says different. The entire drivers side of my car was crushed in. My husband had to walk to the scene to check on me and get the car( we have only 1 car). I immediately had bad pain in my neck and back. I was taken to the ER by ambulance.

The other driver is insured with Geico, I'm with State Farm. I reported it to my insurance and Geico the next morning. Days later, no contact from Geico's adjuster. Having heard horror stories of dealing with Geico, we retained an attorney two days later.

I had to go to my primary doctor, who sent me for an MRI. Can't say the results since it's under litigation.

Received a letter from the main adjuster that stated they took statements from the witness, pics of the scene and of both vehicles... and determined that I turned into their policy holder's vehicle. This alone is an ignorant statement because if anyone looked at both cars they would see the damage didn't correspond with their conclusion. The witness also stated that Geico NEVER contacted her.

The main adjuster, Aligaretta L, boldly lied in her denial letter. Photos of our vehicle were never taken by Geico. Geico NEVER contacted the witness. And they obviously didn't look at the State Trooper's report, which stated the at fault driver was the other person, as well as the diagram.

Geico has been an absolute horror to deal with. They boldly lie, boldly make inaccurate and false statements... and if you're not their insured, they treat you like crap. By denying and lying, they've made life terrible for me for the past few weeks. Because of me paying for the car rental, two weeks lost work and having to pay my insurance companies $500 deductible, I wasn't able to make my mortgage payment this month and probably wotn be able to pay it next month. I also paid the ER copay ($150) and ambulance ($789) out of pocket. Yes, I will get the money back from my insurance company eventually, but that doesn't help me in the meantime.

It is such a clear open and shut case. An independent witness, Trooper's diagram and stating other driver at fault, the damage and the scene all are very evident. Plus, the driver had prior speeding tickets and one at fault crash with another insurance company.

This treatment isn't fair or justified. Even though I'm not their customer, they should treat everyone with respect and fairness. You would think that, given all the complaints against Geico, that the government would step in and do something. But then again, the government's never really been there for us, have they? I believe in the end, I will prevail. But how long? And how much money will I lose in the meantime? Plus, now I may have to have surgery and have extensive damage.

I would advise everyone to NOT support Geico. No matter who you are, at some point, you'll be treated the same as me if you are unfortunate enough to get involved with them.

PS: Please don't list my personal info as this is under litigation and investigation.

Thank you

Since December 2009, I have been calling various companies to obtain auto insurance. Every company I have contacted has stated to me that I have an accident in 2008. I believe this accident to have happened in 2007 and should be removed from my record as it is older than 3 years. I have also been told that the December 1, 2009 accident was charged to me as "at fault", when I was not. Geico is trying to punish me because I sued them so they are placing false information on my record costing me higher insurance and spending hours on top of hours trying to get this fixed.

On December 1, 2009 I was rear-ended and a police report to also state the same as well and a settlement letter from Geico that had my insurance policy at the time that I was not at fault. Outcome: I want the systems the insurance companies use to maintain a driver's accident record updated to have both of the accidents removed. If the accident in December 2009 can not be removed I need to have it corrected to reflect that the accident was NOT MY FAULT.

We are being told that we can fight with Allstate to get our money back but that it could take months! It was not our fault! We were told yesterday that Geico was going to go into arbitration for it but that could take weeks as well. I'm not sure how things are supposed to work but we pay our premiums and have not been in any accidents in over 20 years! My husband has been a mess and I'm fighting with him all the time. He's missed work to deal with this and paperwork as well. We want this resolved NOW!

My mother has been a Geico customer for over 20 years. She has purchased a new vehicle. The last car she had insured was purchased for the same amount as this vehicle. But now when she called to transfer insurance on the new one, they said her policy would go up an additional 60 pr mth plus a fee of $275.00. When asked why, they told her it was due to her age, she is 76 - very lucid- no accident record or claims ever. How can they discriminate and legally get away with it.? They never gave her a reduction in her payment - even though the previous auto had depreciated in value from $1300 thou to 5000. and they would only have to pay out replacement value. and then on top of it all they ask her for so much additional money--when she asks to continue her bis with Geico ??????????????????

Take a look at the hundreds and hundreds of complaints about them, then decide if you want to spend your money there.

"We have received your request for a quote to add Stefan ----- to your policy...Therefore, we have added Stefan to your policy."

The email confirmed I ased for a quote, but also say the policy was changed and driver added immediately.

Confused, I called. I saod there must be a mistake as I asked for a quote, not to immediately add a new drive to the policy. Geico said it was their policy to immediately change the policy if a consumer ask for a quote for a driver that is less than 21 years old. They would not revert their mistake and wanted me to engage on signing some legal paperwork that I have no understanding of the potential side effects if I do.

I have been coerced in this sale. I had no choice but accept the sale if I wanted to keep my policy.

My mustang was rear ended and then side swiped as the drunk driver fled the scene. I had to swerve into a pole to lessen the impact. Thankfully no one was hurt, in my car, or the three other cars hit by the same drunk driver.

My car however was not so lucky. Both side mirrors, both rear quarter panels and my rear bumper were damaged.

I promptly reported the incident to Geico. They told me that we would have to wait for the police report to come back before they would know if I have to pay my deductible or not. I have uninsured motorist insurance which waives the deductible if the drunk driver doesn't have insurance. And the claims rep said that my deductible would be refunded to me if the drunk driver did have insurance because I was not at fault in the accident. So either way, I'm not paying a deductible right?

After a few weeks I called geico and asked if they had the drunk driver's information so I could take my car in to be repaired. They said that they were still waiting for the police report so I'd have to wait more. I was able to obtain the front page of the report from the police myself, but it didn't say anything about the other driver's insurance info.

2 more weeks passed and still no word from Geico. They refused to pay for a rental so I had been driving my wife to and from work, in my towncar. -which is not easy on the gas as you can imagine. I spoke with Geico again and they said to just bring the car in and we would deal with the deductible when we figure it out. So I did what they said. I have not been in an accident before so I didn't know any better. I guess that's what I get for trusting them.

When I finally get the call from the adjuster, she said that my 2001 mustang is totaled. She said it's going to cost $5000 to fix the car and that's more than it's worth. Or they would give me $3200 and a salvage title. Now what am I supposed to do with $3200 if that's not enough to fix the car and it's not enough to replace it?

She explains that it would have been $3700 but they are charging me the deductible. Even though they still allegedly don"t know the other driver's insurance info.

So what can I do but accept it? I tell the adjuster that I'm going to have to think about it and get back to her.
I went to pick the car up today, and they charged me $180 for "storage" . That was the last straw.

So to recap... I was hit by a drunk driver on april 12th, 2010. It's now June 2nd, 2010. My car is still not fixed. A $3200 check, supposedly in the mail, to get $5000 worth of repairs done. I have been driving my wife to and from work in my towncar for a month and a half AND I'm out $180 for "storage" . Thanks Geico!

My son was rear-ended by an individual covered by Geico insurance on April 13, 2010 and has still not had resolution and repair of his vehicle. The vehicle is owned by me and my husband. Mr. * has repeatedly failed to return phone calls in reference to this matter stating that he is waiting for the police report. Upon contacting the police department for a copy of the police report, we found that no request for the report has been made. My son has been unable to obtain a rental car as he is one month shy of turning 25 and he has experienced difficulty in getting to classes and attending work. His vehicle is also sitting in a body shop lot and he may be held liable for storage for his vehicle. The agent has been unprofessional, unhelpful and downright rude.

Multiple complaints have been filed in regards to this matter. Apparently, Geico has had many complaints about it service delivery in spite of its push to deliver the message that it is affordable and consumer focused. In addition, it is likely that Geico will attempt to "total" the vehicle because of its age and there is no way that this will represent replacement value. The salvage value is substantially more than the Kelley Blue book value. My son is 24 years old and independent. He is attending nursing school full time but is working part time in an internship at the hospital. He has been unable to rent a car as he is shy of age 25. He has had difficulty getting to his classes and his clinicals and has been unable to work on weekends scheduled because he has no car. It also does not look like this issue will be resolved in any timely manner.

On February 24, 2010, my husband was hit by a deer. It damaged the headlight, hood, right front fender, passenger door. I called and reported the accident the evening it happened. I was told they would investigate and get back to me. Three days later, they called to tell me that the accident would be covered, of course since I have full coverage in this car. That is what I expected. I was told if I took it the Geico Express, it would take less time and they would guarantee the work. I haven't had to deal with an insurance claim, so I assumed the agent knew what they were talking about.

On March 22, 2010, I took my car and they did the estimate. Decided that if we wanted to split the hood, they would fix it or they would waive the deductible. The hood was not the issue. We were told that they would color match the car, my car is red, apparently they can't match a red car. We were told the car would be ready that Thursday. We received a call Thursday that they ordered the wrong fender, so it would be ready by Wednesday the next week. On Wednesday, we were told it would be ready on Friday. On Friday, I received a call from the insurance adjuster telling me the paint wasn't no right and it would be the next week before the car would be ready. She called me on Monday and asked me to come and look at the car. I did and the paint job was horrible. The front panel did not match the rest of the car. I know that the car is older and the paint had faded, but they didn't try to blend it so it wasn't noticeable.

I told them I was not happy and wanted to the car fixed properly. They told me that the back passenger car door was a pre-existing condition. To add insult to injury, I opened the driver's door to leave and the button that controls the side view mirrors was gone. I was in tears. I went in and got a person came out who lead me to believe that he was the manager of the Winner Ford who did the body work and paint work, who I found out was just an employee, told me as a courtesy he would order the part. I told him it wasn't courtesy they lost it. It was there when the car went in for repair. I told them that I would not ever recommend them for any repairs. It is two weeks later and I am still waiting for a call to resolve this issue. If you live in Delaware, do not use the express service, the body shop does not advocate for the customer, they work and are connected with Geico. There was a young person dropping off their vehicle when I picked mine up and told him that he may want to go somewhere else. Look at my car and decide. The people at Winner did not like this.

I have to tell you how extremely disappointed I am with Geico! I recently filed a claim and this is what happened. Sunday 3/14/10, filed a claim with Geico that my car had water damage to the engine and would not start, car was towed by Mals to my home as the auto shop was closed. Monday 3/15/10, car was then towed to Leary Auto for repairs and I picked up my 30 day rental per my policy @ Enterprise. Monday 3/15/10, got a call from "Gil @ 603-" that he was assigning an adjuster to come look at the car and approve only the initial check into the engine to make sure that was the problem.

Tuesday 3/16/10, received an email that Nicolas **, 508- was assigned to case. Thursday 3/18/10, initial appraisal given for $92 to look into engine problem only no authorization to repair was given at that time. Tuesday 3/23/10, Leary Auto determined the car needed a new engine and tried to contact Nicolas **. for a supplement adjustment and authority to repair. No response. Tuesday 3/23/10, Enterprise tried to contact Nick ** and Geico for an extension on the rental. No response.

Wednesday 3/24/10 through Tuesday 3/30/10, Leary Auto tried several times to reach the adjuster for repair authorization. Still no response. Wednesday 3/31/10, Enterprise still had not gotten the extension on the rental and Leary had still not gotten the repair approval. No responses to calls or emails. Thursday 4/1/10, I called Geico directly and spoke with someone in claims. I explained that neither the Auto shop nor Enterprise Rental could reach anyone in regards to my car. The person I spoke with then told me that the original adjuster Nicolas ** was no longer with the company and could not be reached. He apologized for the mistake and put in for an extension on the rental car until 4/8/10 and would contact a new adjuster ASAP.

Monday 4/5/10, spoke with Steve **, 603-,who told me he was the new adjuster from NH, that Geico did not have any local MA adjusters and were short handed. He stated he would try to get down to MA as soon as he could but he was only helping out. Thursday 4/8/10, Steve **, finally was able to finalize the appraisal and approve the work needed on my car. Leary auto immediately ordered the new engine which was to arrive on Tuesday 4/13/10. My rental was supposed to be extended for the full 30 days which ended Tuesday 4/13/10. So now, I would be without a car. I asked to speak with a manager.

Monday 4/12/10, spoke with the manager Robert **, 603, to ask for an extension on my rental beyond the allotted 30 days since it was Geico's error in delaying the repairs on my car. I was told it's not their fault the adjuster quit? The extension was denied. To finish off the disaster on Tuesday 4/13/10, I brought in the rental to return it to Enterprise and I was told the extension from 4/8/10 was never approved. I had to again call Steve ** to have him call for an immediate extension so I could return the rental car.

My car sat at Leary Auto from 3/15/10 to 4/8/10 (25 days) before anyone from Geico could get there and approve the work. Multiple calls and emails from Leary Auto, Enterprise and myself were ignored time and time again. No one ever followed up as they were supposed to, no one returned calls or email as they were supposed to and no one seems to be bothered that this happened to me.

Never have I seen such a lack of professionalism, lack of communication and sheer disregard for customer satisfaction. Considering Geico is new to MA one would assume [Geico] would do everything in [their] power to keep customers happy. Apparently that is not the case. I will not renew my policy nor will I recommend anyone use Geico as an insurance company.

I opened a policy with GEICO for a liability coverage on a truck that is parked. I did this only to be able to file an SR22 with the state of Washington. It was a bit high at 222 per month for the first 4 months. I did to it because I need the SR22 to not have my license suspended. It was a done deal in my mind. Two weeks later, I got an email saying I need to fill out some opt out forms for my state for certain coverages. Again, I do not drive the truck, just need the SR22 filed with the state.

So I go call GEICO to see what they need. They walked me through the forms online that same day and I figured all is done. Nope! My bill goes up by almost 100 dollars. They tell me the increase in the premium is due to the coverage being added for that first month. I was not informed by the rep about the waiver forms I needed to fill out. It was not my responsibility, I am the customer. The supervisor said he will call me back the next day. They did not call.

I was seeking car insurance online and called Geico to follow up on a quote I received. I ended up signing with Gieco but found a much better deal with progressive not 5 minutes later, so I called and cancelled with Geico. I was told that the cancellation would not cost me anything because I did this in such a timely manner and even had them send me an email confirming my cancellation. I then even called back again once I received the email spoke with another customer service representative and was told, "Your policy has been cancelled you will not have the payment taken out".

Today, 2 weeks later, of course they take out the payment and I am steaming mad. I spoke with a supervisor named Rhonda who said she would overnight the refund to us gave me her phone number and extension #. Low and behold, I have been trying to reach her and cannot get through imagine that. Stay tuned--this place is a ripoff. Overdraft fees from our bank, financial loss.

I plan to talk to a lawyer Monday morning. My original wheels and tires were stolen last year from my garage. At that time, I had aftermarket rims on my 2007 Corvette. I advised Geico when I first placed the wheels and tires onto my vehicle. I didn't received anything from Geico at that time. Geico (Travelers) my homeowner insurance could only give me five hundred dollars, but I have a five hundred dollar deductible. So I received zero. On 4-6-10, an unknown person(s) broke into my garage and this time took my aftermarket wheels from my 2007 Corvette.

Geico advised me that "yes we knew the aftermarket rims were on your car, but you didn't add it to your policy. So we will not pay for your wheels and tires." They made me fell like a suspect, not a victim. My vehicle is still on bricks in my garage. I'm always current on my insurance. I advised them on two occasion about my wheels and tires. This is how they treat their customers. I am not taking a loss this time. I will see a attorney Monday morning and file a complaint with Maryland Insurance Administration. My original wheels are valued at about $6500, my aftermarket wheels and tires are only $2500. "Come on, Geico"!

Geico is the most disgusting excuse for an insurance company. They spend all their money advertising for great deals. They are horrible deals. They say they offer insurance policies to everyone. Not true! I would never recommend Geico to even my worst enemy. I called to get a quote, they did not qualify me for any coverage because I haven't been at my previous insurance for more than a year?

Wouldn't they want me to switch? I have no tickets. I have been in one car accident that was not my fault and is on my record as not my fault. They gave my sister who has 1 accident and 1 ticket a quote of $550 for one month! Not a premium. She has had her license for 7 years and mine longer.

I purchased a new Ford on June 19, 2009 and sold my used Buick on the same date to a neighbor. I had paid my car insurance on June 14th. This is my first time purchasing a car on my own since my husband passed away 2 years ago. When I finally purchased my car, the dealer transferred my tags from the Buick to the Ford. I paid all of these fees. The salesman took me to financing where I was asked for my drivers license and insurance card. He told me he needed to call the insurance company. (The insurance company has no record of him calling. ) When I finished he said that I was good to go. He handed me back my license and insurance card and I figured all of the new information was given to the insurance company.

I didn't know my car was not insured until I received a letter from the Department of Motor Vehicles asking me to verify my insurance six months later. I contacted the insurance company to get the information for DMV and found out that the insurance was never cancelled on the Buick or placed on the new Ford, therefore I had insurance on the Buick but not the Ford. I had received the title and registration earlier. I also had received an insurance card from Geico, however, put the card in the glove box of the car and never realized that it had the wrong car listed.

I was fined $941.00 from the Department of Motor Vehicles for not having the car insured and to further put insult to injury, I had paid Geico $421.80 for insurance that was on a car that I no longer owned and they refused to refund the money. When I cancelled my insurance to go with another company, they told me that I still owed $58.74 for one day the Ford was insured.

I called the Insurance Commissioners office who told me that I could not request a hearing, but told me to request Geico backdate the policy and pay the remaining balance for the new car to show that the insurance never lapsed. They then told me to take a letter from Geico to DMV and request that the fines be refunded. Geico said that could do that, Geico had already sent a fax to DMV stating that I was insured. The thing was I was insured, not my car.

My husband was with the same insurance company for his entire life and after he passed I made the mistake of switching to Geico to save some money. I would like for my mistake to be forgiven and a refund of the fines that I incurred or a refund from Geico for the premiums I paid for a car that I didn't own. I hope that you will take a closer look at this policy in regards to what takes place when people transfer tags and or purchase a new vehicle. I could have been better informed by the dealer to how to go about getting insurance on my car.

When I purchased my policy for auto insurance, I discussed with the agent the coverage for car rentals. I explained to them that I rent cars regularly for business and wanted to be sure of the coverage I had with my policy before deciding not to get the loss damage waiver from the car rental company . I explained that I rent cars in most states from airports as well as locally and that I rent trucks and vans on occasion when I need to transport larger items or more stuff then what would fit in a car.

The agents statement to me was that my coverage would transfer to the rental vehicle I rented. I rented a cargo van last month and another car kicked up a board and it struck the side of the van denting it. Ironically, the rental car adjacent indicated that some insurance companies do not cover cargo vans. I told him that I checked with my agent when I purchased the policy and he indicated that it did. The agent that handled the claim from Geico indicated to me that he thought it was covered but needed to talk with a supervisor before he would say it was covered.

After a week of him investigating the claim, he called me and indicated that the car was not actually covered. I then was transferred to a customer service person and was told by them that I would need to have a different policy to get that type of coverage and that she could give me a quote on it. I then told her that I should have been given that quote by the agent that told me I was covered and the only reason I am know faced with this problem was because an employee of Geico misinformed me of my coverage of the policy they sold me when I took it. Her answer to me was, I am sorry but there was nothing she could do about that but could send me a quote on the proper coverage. I am know faced with paying the $1-2K in damages to the rental car out of my pocket, as well as needing to get another auto policy from someone else.

A woman taking a left hand turn across two lanes of traffic hit my son, totaling his '98 Nissan. He called GEICO and got his claim number and told his story, saying what she had done. They called back 3 days later saying they would only assume 90% fault and my son would assume 10% because their driver claimed she had stopped and that he should have see her car and stopped. Well, he tried to stop but there just was not enough time or distance. They would not budge so my son decided to settle and that's when the fun started. They came up with number from their appraiser less 10%.

So he said ok, just wanted his money so he could get another car and end this. Then there was a call from the loss department saying since GEICO was not assuming 100% fault that there was a $300 charge for retention of vehicle and I could sell the car to a salvage yard and get whatever I could get for it. Like I want to deal with. I called my insurance and was told they do not charge if you keep the vehicle and that most do not. So my son ended up getting $566.18 less for just driving good and proper and for some thing that was not his fault 100%. GEICO sucks!

There was an incident on 2/20/10 where my husband was at a red light, when it turned green the lady in front of him was on her phone, so she started to go and then stopped. She got out of the car and took my husbands information, when my husband asked her for a piece of paper to take hers she said no, so when he went back to the car to get paper to take her information, she drove off and left the scene of the incident. Twenty minutes later, she was on the phone to Geico complaining about bodily harm. My husband took pictures at the time and even she said there was no damage, "Don't worry about it".

I called Geico and told them that this was the reason my husband bumped her car and that there was no damage and my pictures show that and also they sent out an adjuster that took pictures. I honestly can only see a very tiny white spot on the side of her car and our car is dark green. Also, it never bumped her car on the side of the car in the back. We have a rim around our back license plate, so if anything touched her car it would of been the rim and that would of been in the back. They ended up paying her $400 for damages and now she is claim that she has physical damages. She is committing fraud with this claim which is breaking the law. She left the scene of the so called accident which is committing a crime and she is going to cause my insurance to go up. Is there anything you can do to help? Even filing a civil suit against Geico and this lady. I have all the pictures I was talking about.

GEICO is guilty of discrimination. In November of 2007, a young man chased by an untethered canine, jumped onto disabled policy holders vehicle shattering rear window, and incurring injury. Although both full coverage and a good driving record were in place, GEICO refused to reverse decision of burdening policy holder with increased premiums and personal responsibility to collect damages from dog owner. Small claims pursuance apparently resolved. My burden was typing two letters, notarizing one, for and inept, unthankful and selfish neighbor.

My point being, isn't this a bit frugal for a multi-national corporation with a seemingly endless advertising budget? The policy holder had no control over the dog, or subsequent damage to his property. This is blatant discrimination of the old and disabled, whose limited resources and education mark them as vulnerable prey. Their incessant hard copy, internet, radio and television advertising has become invasive and intolerable. They mislead the consumer into believing their rates are lowest, when in fact many competitive insurers offer the same coverage for less-[All fore mentioned facts documented].

My vehicle was taken to Murphy's body shop through Geico, who at the time I had insurance through, in Dec. of 2007. The Geico representative, Mike R, has an office there on site at the shop. Red flag! My 2006 Kia Sorrento was in a minor accident on the Florida Turnpike and the driver's side front and back were damaged. I contacted Geico and they had my vehicle taken to Murphy's which was their top rated shop that they recommended. Geico rep told me it would take about 10 days for my vehicle to be done. After about two weeks went by, I called them because Geico had provided me with a rental car and I only had a certain amount before they stop paying.

When I called Murphy's, the receptionist had been trying to contact me to tell me that my vehicle was done but she kept getting a message that the line was disconnected. I have had the same cell phone number for over four years and said I never received any calls from their shop. She argued with me so my husband and I went to Murphy's. Come to find out they had the wrong area code on the paperwork. Mike R, the Geico rep, wrote it down incorrectly and before we got to the shop they changed the paperwork to show the correct number. Thinking ahead ,I brought my laptop and pulled up my cell phone records to show that they in fact had not attempted to contact me.

Then they tried to get us to pay for the extra days for having the rental care. We absolutely refused and went round and round with them. They finally reimbursed us for the rental car and we then went outside to get my vehicle which we noticed that Murphy's techs were jumping the battery. I didn't think anything of it because they said it was just from sitting too long on the lot. So off I went to the gas station right next door to the shop and when I went to leave, my car would not even turn over. The battery had been damaged in the accident and Murphy's/Geico did not even look under the hood to have anything fixed under there. So I had it towed to a Kia dealership where I got a new battery.

Six months later, my a/c went out. My car wasn't even two years old! Come to find out, a technician at Murphy's took off my a/c condenser and replaced it with a non-Kia part and it went out. I contacted Geico and Murphy's and they said that they did not do it and that I could not prove it and then proceeded to tell me that I must have done it myself. Ridiculous! I don't know the first thing about cars. That cost me over $700 to replace.

To top it all off, it is now two years after they "fixed" my vehicle and now the headlight is protruding out 1/2" and moves when pushed with my hand, the hood is 1/4" off on that same side, the electrical does not work properly, my inside door frame on the drivers side has been loose and now my drivers side mirror and window do not work. Since Geico stands by their work, they say on the estimate, I had another Geico rep come out to take a look at the shoddy work that was done two years ago and got nothing but a runaround. John, out of the Pensacola area, said that it looked like my vehicle was in another accident and that is why the damage is the way it is. My husband and I were flabbergasted. We could not believe the audacity of these people. They truly are about the bottom line and not the customer, so beware!

This letter is to complain about business practices of Geico Insurance Agency IInc. residing at x*** blvd, Fredericksburg, VA 22412. In December 2009, based on Geico offer for homeowner insurance, I contacted theirs office, described my property at xxxx **** Auburn, WA 98002 and we agreed on new Homesaver Policy with deductible $1,000 and $423 000 welling, what match inspections from insurance companies working in this area for identical buildings. The cost of policy was set up for $1,045 effective 12.31.2009 to 12.31.2010. Premium was paid in full by Discover Card on 12.16.2009.

On January 17, 2010, I received A Homesaver Policy Booklet with my new policy #, also descriptions of property coverages and total premium that we agreed on 12.16.2009. On February 2, 2010, I received a letter from Geico raising my dwelling coverage to $606,000 effective February 15, 2010. I called immediately Geico (2.2.2010 at 1 pm PT). Mr. *** responded and explained that increase of coverage is based on recent inspection of the property. We checked inspection list and my asphalt shingle roof were described as torch down with gravel and heating system as gas. I have all electric. It is difficult to believe that anybody was really doing inspection.

On February 23, 2010, I received new bill (Geico mailed letter Feb. 20, 2010), for my premium in amount of $1,424, effective February 15, 2010. On March 1, 2010, I called my mortgage company regarding some discrepancy in accounting. I talked to Greg, who has advised me that Geico Insurance company billed them January 28, 2010 in amount of $1,045 and also February 18, 2010 in amount of $379.

I requested full coverage insurance due to my car being financed and my husband driving an hour a way to work. I went with Geico and I did my quote online. I indicated that my car was financed and I wanted full coverage insurance. They gave me a quote for like $700 for 6 months. I said no because I found another insurance company that was cheaper. A couple of days later, I got an e-mail from Geico stating I could pay $60 a month for full coverage, I jumped on the chance. I called and set it up. I specifically asked the man on the phone if it was full coverage. He said yes, it was full coverage. Then he proceeded to ask me two questions. Would you like road side assistance? I said no because I still had my Allstate roadside assistance. And would I like rental car reimbursement? I said yes to that.

Well, this past Friday, my car just happened to set on fire. I can't get it fixed because Geico claims I have only liability, which is **. I never just had liability. I asked them to at least give me a rental car, they said no so now I have a rental car, I'm pregnant, and I have a two year old son. I have to pay out of my pocket for a car rental. I have a nice pretty car sitting outside which I can't even drive.

I obtained insurance via online for my mother's house after she passed away on the GEICO site. I later sold her house in July 2009 and I went online and called them to have the policy canceled as of the sell date. I called about a week in advance of the sale. That was July 2009. Today, February 25, 2010, I am still trying to get that policy cancelled, per the July request. They refused to stop taking money out of my account. I closed the account at Christmas to get it to stop, which was a huge inconvenience.

Now the battle is they owe me over 1/2 year of monthly premiums. The notice in the mail today states, due to lack of payment, the house is only covered until 3/24/10. That's 8 months after it was sold. Geico Insurance - Foremost Insurance is quite the racket. I talked with them again today, and they flatly refused to handle it online or over the phone. They want snail mail for a cancel and they want proof I sold the house, or per Kristen **, I cannot cancel the policy. Who ever heard of such a thing, cannot cancel a homeowners policy unless you sell the house! I did sell it, but I should not have to sell a house to cancel insurance? Kristen ** insisted through out the conversation, that this company will not consider the policy canceled without proof of a sale. I wonder if they treat car policies the same? " Must sell car to cancel"? Stay away from Geico - Foremost Insurance, Grand Rapids Michigan.

Today's phone call was such a joke. First I had Melody, then she transferred me to Violet, then she transferred me to Kristen. They all sounded like students with the manners of many teenagers and the professional tone of potato. Kristen said I could email her, at PIC 4th floor, her department. When I asked her what PIC was an acronym for, she said she did not know. How can you not know the name of the department you work in? What a true indicator of the quality of staff they have. It's no wonder they are not capable of resolving an issue.

The "service" in Geico - Foremost Ins. customer service office is in name only, not action. I have lost the premium for 8 months coverage on a vacant house. I have also had to change checking accounts, toss checks, and all the other issues that arise by changing accounts. Not that anyone cares, but this was my last bit of something I shared with my Mom and had to drop it.

On 2/14/2010 approximately 11:30 pm, I was driving home from Idaho on I84, I had passed a truck and got back in right lane. I looked back a few minutes later and saw a fire on trailer. I came to stop and tried to put fire out and called 911. After incident, I called my insurance company from scene and was told that it would be covered under my homeowners policy. On trailer were 4 snowmobiles not owned by me, 2 are damaged and 2 would have to be replaced. After returning home, I called my homeowners and they cover personal property but not anything with engine.

I called Geico back and after numerous calls and being passed to other agents, I have been told too bad, I carry full coverage on vehicle that was pulling trailer. My homeowners policy covered my loss of my personal gear but not damage to snowmobiles. I was told when I put coverage on snowmobiles that Geico only offers liability because they would be covered by homeowners policy and after incident have been told same thing.

I have asked Geico what coverage would cover me in said incident and answer was "I don't know". I feel completely mislead as a consumer. They have told me that it is my fault that I did not call my homeowners policy to see what it covers. After talking with several of their agents and the answer of I don't need that coverage, we don't offer due to covered under another policy, etc. As a consumer, I feel it is insurance agents duties to fully inform and insurance companies need to be more cognoscent of what they tell a consumer. I felt I had coverage to protect me and now have come to realize that's not case. I have damaged trailer which will cost approximately $200 to repair, 2 snowmobiles that need replaced approximately $12k, and 2 snowmobiles that need repaired approximately $2k.

I was involved in an accident in November 2008 while insured with GEICO. The other driver readily admitted fault and was insured. I contacted GEICO in an effort to have them deal with the at fault driver's insurance company. They stated that I must pay the $1,000 deductible if I wanted them to interact on my behalf. Previous insurers have always stepped in to interact with the at fault driver's insurance company on my behalf and I have never been charged a deductible. I had to take my vehicle to the repair shop of the at fault driver's insurance.

When I picked my vehicle up 6 weeks later, the engine was knocking and had to be replaced at an additional $2,000 not including the rental car needed for the additional 7 weeks. GEICO refused involvement because I had not paid the deductible, and they were unwilling to investigate. As a no fault driver in an automobile accident, I paid over $3,000 to repair the damage done to the motor (secondary to abuse during below freezing temperatures) while it was at the body shop.

I was making a right turn into a public driveway, so I had slowed to almost a stop when my car was rear-ended by a Geico-insured. The woman pushed me into another car; she never applied her brakes. In fact, she kept on driving and didn't stop for another block. My car was a total loss. There was damage to the car I was pushed into. Geico has declined responsibility for all of it.

Fortunately, I do not have Geico. My company came through immediately and is now pursuing Geico for my loss. Good to know that Geico doesn't discriminate against their responsible losses. I would advise Geico customers to find another insurance. There's a reason they have money to advertise on TV every 15 minutes--they don't pay their claims. I have lots of pictures, and they never asked to see the proof.

I have complained about this once before. Geico is currently my car insurance company. I was involved in an accident last year where my car and another collided after trying to avoid a 4 car rear end collision. Her driver's side and my passenger side hit each other. As a result of this, Geico automatically found me at fault for the accident and paid for the damages to the other vehicle. I also filed this on my record without any questions or hesitations.

Because of Geico, finding me at fault for something that I am clearly not at fault for, they have almost doubled my premium. I just got a renewal notice and it has gone up again. Also, this is preventing me from getting insurance with another company. I have tried other companies and they all say I'm not eligible for insurance with them because I was found at fault for an accident. I have called numerous attorneys to fight Geico, but have had no luck finding one that does this type of work since I'm not injured.

I desperately need assistance to get this decision overturned. I was trying to avoid a serious accident and trying to prevent injury to myself and others, and all I have gotten from it is grief and high insurance. Not to mention a mark on my record for an at fault accident that wasn't my fault. I can't even get rid of Geico as a result of this either. I have been a customer of theirs for over 5 years and there has been no forgiveness of any kind for this. Please help me.

On June 27th 2009, I was rear ended by a Uninsured driver in a Isuzu Trooper. The Uninsured driver was going over 50 mph when he struck the back of my 2003 Dodge Dakota single cab truck. I was decelerating from the speed limit of 25mph and was covering my break as I approached a cross walk next to a grocery store. The force of the impact pushed the bed of the truck into the rear wall of the cab section located directly behind the drivers seat. I was then taken by ambulance to the local hospital with severe pain from my hips and lower right leg up through my neck and into the back of my head. I have had trouble remembering words and forming complete sentences since the impact.

I thought I would be taken care of, given that I had Geico Auto Insurance and my policy included uninsured motorist coverage. I could not have been more wrong. Geico Insurance has refused to pay any lost wages despite the fact I was in the middle of a signed contract for a job worth more than $18000 as I am a licensed, bonded and insured general contractor. I have been told not to work by four different Doctors and Geico has been provided the documentation from these doctors stating as much. It has now been almost 8 months since the accident.

The ten thousand dollar personal injury protection that my policy provided was absorbed by the ambulance, hospital, MRI's and x-rays within the first few visits. Rather than honor my policy and pay out the full amount avail, so I could continue treatment (separated vertebra in my neck and fracture in my lower leg from when my leg hit the dashboard on impact that refuses to heal). Geico employee Lisa who was handling my claim informed me when I turned down the ridiculous offer only six thousand dollars (while I have at least 11k in documented needed further treatment) that I was "On my own" and that I would have to find a doctor who would be will willing to "Wait" for payment.

I Informed Lisa that I would be contacting an Attorney as I was "done" trying to communicate on my own with them in "good faith". Lisa responded to that by saying "If you call an attorney, they will take 1/3 of your settlement of $6000). Needless to say, I contacted an attorney, have seen yet another doctor who has since sent his assessment of my condition to Geico Auto Insurance. Now, they want me to wait another month and a half to see another doctor that they will choose.

How is it they can deny me when I repeatedly asked them for a doctor to see and yet 3 months later, after I have been forced to take on the debt and seek medical attention. Can they tell me I need to wait another month and a half (not till March 17th, 2010) to see a doctor they want me to see for "Evaluation" 8 months after the accident?

Separated vertebra in neck (doctor recommends cervical and cervical facet injections along with physical therapy). Lasting Fracture in lower right leg. Since June 27th 2009, I have been in a constant state of discomfort with nagging pain. My business has suffered greatly as I am a Licensed general contractor (Olympia Painting Company) and cannot do my job with my injuries. I had just taken out a full page yellow book ad weeks before the accident of which the bill still comes every month. I am on the verge of losing my home and have had no personal vehicle since the accident as I used the money they reimbursed me for my destroyed vehicle to survive for the last 8 months (just in case this very thing happened). I can only pray that the delay in care that Geico is forcing me to endure does not cause more permanent long term damage. I am seriously considering suing Geico insurance for Negligence and have already filed a complaint with the insurance commissioner.

I switched from Progressive with full coverage on my Mercedes 01 with a lien holder. I called to get a new policy with them, and the agent wrote my policy wrong! She only wrote me liability. I did not nor I have never had liability for my Mercedes. I have 11 payments left; car was stolen on January 29. And there's no coverage and no lien holder, and my date of bith and SSN were all wrong!

I know I have a great case and will be pursuing this once I get my nerves back together! Not covered! I added my son's 1997 BMW and told them that the liability was only for this car. Why didn't the agent tell me then that both cars were under liability?! I would surely like an attorney. They made corrections to my SSN and DOB when I called to report the stolen vehicle!

I took my car in for supplemental repair, and my Geico adjuster approved of it and arranged for the loaner. After I took the car to a collision center for repair, my adjuster never went to go look at it, because he was out for surgery. I tried reaching him several times, but his mail box was full for a couple of days. Finally, I got through to his voice mail, and he had a message on there that all his claims were going to be handled by another Geico adjuster named Daniel.

I called and left multiple messages with Daniel, and she did not reply. I kept trying and finally got through to her after 3 days. I provided her with the collision center where the car was and made her aware of the entire situation. She said she will call them.

When I called the collision center to check if she had called, they told me no she had never called. I called her back and spoke to her and informed her why she did not call the collision center. She said she will get in touch with them immediately and ask them to fill out a supplement claim form. At this time, my car had been there from January 12, 2010 through January 21, 2010.

The collision center filled in a supplement repair order, and a new adjuster was assigned who went out to look at the car on January 22, 2010 and never authorized a repair order. I called again to find out why no repair order was authorized and complained with Geico operator over the phone. They said the repair order will be sent first thing in the morning. But no such luck until January 26, 2010.

Finally, the shop got the repair order authorization on January 26, 2010 when the car was first taken in on January 12, 2010. After 14 days of my car sitting at the repair shop, work was authorized. Because of this, I ran out of my 30-day maximum rental policy, and the Geico supervisor made numerous excuses and tried to throw the blame around on the repair facility, all the while not once admitting their own mistakes and irresponsibility.

Also, just to get a hold of a Geico supervisor for adjusters, I had to call numerous times. At this time, I have called the general manager for Geico adjusters 3 times and left messages, but there's no reply. I have decided once my policy ends that I will be moving to another insurance company and never deal with Geico again. I will also let all my family and friends know not to go with Geico, otherwise they will be stuck with no rental car while their car sits in a shop for weeks at a time, so that an adjuster can go out and take a look at it.

On Sunday, November 8, 2009, my car was parked at a self-serve car wash. The car was parked along the vacuums that run north/south. The car driven by Geico's insured Mr. Donnell ** pulled out of the stalls that are constructed east/west. Mr. ** stated to the police officer on a written accident report that there was a severe sun glare on his windshield. Mr. ** hit my open door while I was inside of the car vacuuming it. Mr. ** neither reported or got in contact with his insurance company, Geico, until a theory of liability letter was sent to him. This letter was to let him know that Geico would make a determination in 7 days based on my statement solely if he did not respond. This is the only time Mr. ** decided to call Geico. He then gave a statement that said my door was opened into his car as he passed.

As I stated to Geico's representative over the phone and in writing, this is a car wash and logically, if a car is being vacuumed, your doors would be opened in order to do this. So the theory that the doors were not open already could only work if the car was parked on a public street or even any other type of parking lot, but not a car wash. Geico made a 100% decision against me and I did not understand or believe this to be fair at all. No way should their decision be based solely on their insured's statement and not even take into account the police's written statement of their insured's reason for the accident.

I have since sent some pictures and graphs of the car showing adequate space for a car to be parked and a door to be opened, and still a car can pass and not come even close to the parked car. The pictures go as far as to show a huge snow plow passing the car and still has more than enough space. I am awaiting another decision based on the submission of this new information.

A waste management driver in Gaithersburg, MD (DMV +5 points; no accidents). A routine trip to work. Waste management supervision and other waste management employees were watching when I had this accident. GEICO contact number 1. I filed a claim immediately--details of the accident and waste management witnesses--to GEICO representative Michael I. No problems, July 7, 2004. GEICO contact number 2. With all information gathered, a mutual agreement, a settlement for a replacement, not cash a replacement, was assessed at $2000. No problems, July 23, 2004. GEICO contact number 3. GEICO representative David A., claims examiner, said, "Our investigation reveals that your vehicle pulled from the right hand side of the road into the right front fender, our our' insured failing to yield the right of way to our insured." A vehicle ran into me and I'm the one insured by GEICO.

First of all, is the party who hit my car a GEICO client too? What does "our our " refer to? All facts were not included in this letter which questions who was a witness for whom? The driver of the red Ford Ranger was not Peggy ** the owner of the vehicle, which questions the status of the real driver of the vehicle. Your investigation does not list the name of the driver. Why? Nor all of the facts.

GEICO contact number 4. Therefore, I had to go to Fredericksburg, VA from Gaithersburg, MD where I worked. I could not find or locate this person, GEICO representative. Embarrassing enough, there's no satisfactory replacement, such as, a manager or his boss, let alone resolve or settle the dispute. Waste management supervision continued to pursue. Terry and Mike have called several times GEICO's Michael I., but got no reply to confirm damages or witnesses to the accident. Maybe GEICO representatives Michael I. and David A. got their wires crossed.

Facts are: 1. A red Ford Ranger in front of witnesses knocked the front bumper of my car. 2. The driver of the red Ford Ranger is going more than 50 mph in a 30-35 mph zone, which is much too fast. 15 mph over the limit is an arrest. 3. The replacement cost is $2000. 4. This vehicle ran into me. I emailed to the Berkshire Hathaway CEO, owner of GEICO, Warren Buffett. Sent to the boss expecting a reply. A driver of a red Ford Ranger (not the owner) ran into my 92 Honda Accord knocking the front bumper off.

I'm glad to know that GEICO treats their (very long term) customers like they are expendable, refusing to renew my policy because I listened to GEICO's request to keep my collector cars insured with GEICO, rather than going with the competitor. Because I bought and sold (too many), my policy will not be renewed even though we are very safe drivers and do not have accidents, etc. If I had gone with the competitor and insured all my collector cars with Haggerty and only kept my daily drivers with GEICO, this would not have been a problem.

As president of the Southwest Antique Car club with over 10,000 members, I'll be sure they are forewarned that no matter how competitive GEICO's prices are, they are in danger of non-renewal without warning, and even with a perfect 13 year driving record. I'll also inform our veteran's organization of how I was treated after being a member for more than 13 years. I tried talking to your customer service reps twice to straighten things out, but my requests were denied.

I was in a front end collision. Damages were in excess of $3500. Once picking my vehicle up, I notice that the majority of the lights on my dash were not working. I was then told that it look like my LED board had slide down, but they could not say that it happened during the accident because they didn't know. Everything was working properly before the accident, now my signals work when they want to on any given day, and they want me to pay $1100 to put in a new LED board. Geico doesn't want to touch it because they do not want to pay any more money out. Geico says it is a lot of other components before you get to the LED board and they are not damages. My vehicle was never checked for internal damage at all. Have anyone else had this problem after having a front end collision.

My daughter was in an auto accident back in Oct 2009 and this claims adjuster called one time and I haven't heard from her since. Multiple calls to her have yielded no reply except for a letter stating she had tried to contact me. They have my cell phone which is also my work phone so it gets answered 99.9% of the time. My daughter isn't hurt so this isn't 'big enough' for an attorney to take but now that my credit is being threatened, without help, I will be forced to see them in court. As a business owner I rely heavily on my good credit. I am now being forced to pay these medical bills myself.

I got a year policy from Geico. My car broke and I replaced it with another car in July 2009. Instead of replacing, they added on another car (sales commission for customer service, of course). I complained, wrote, called, emailed and finally had to pay $106 for an 'additional car' I didn't have!

Moreover, Geico even had the nerve to call two weeks later, after I had already dealt with everything singlehandedly, to accuse me of living in one state and driving in another, as the accident had happened across the river in NJ where I work although I live in NY. What a big help they were! I have since dropped Geico and switched to Progressive with whom I've had a positive experience.

I am a policy holder with GEICO and have been for over 15 years. I would say that I have been a loyal and trusted customer. I personally have never had an accident while insured by GEICO. I do recall excluding my ex-husband from the policy because we were no longer living in the same household and we were estranged; however, I do not recall signing an exlcusion form for my son.

On November 18, 2009 my son was involved in an accident in which he swerved from hitting a deer and the car hit a ditch and flipped over. The car was seriosly damaged; considered totaled. On November 18th, I filed a claim with GEICO regarding the accident. I was assigned an adjuster (Chris H.). Chris H. never contacted me so I left several messages for him until he contacted me 2 days later. He told me that they were not going to honor the claim because my son was an excluded driver.

I told Mr. H. that I have been a customer for over 15 years and why could they not honor a $3,000 claim. Mr. H. said the decision was final and ended our conversation. I called Mr. H. back and asked him to email me a copy of the exclusion form and he said that he could not email it to me he could fax or mail me a copy. He did in fact fax and mail me a copy but the copy was not the original copy that was suppose to have been scanned into the system in July 2007; what I received was a copy of a copy not a copy of the original document that I was suppose to have signed.

I accpeted their decision at the time but there was a nagging feeling that I could not remember signing an exclusion form. As I examined the form further it appeared that the form could have been doctored, the form was old with marks and writings on it, definately not a copy of an original document.

On December 17th I called GEICO and asked whether I could get a copy of the original exclusion document or if there was any way that I could go to the corporate office to see the document that I was suppose to have signed. I was on the phone with GEICO for over an hour with a representative (Channin T.) trying to find the exclusion document for my son and ex-husband. I asked Ms. T. if there was a way to see the original and she said that once the original document is scanned into the system, the original is then shredded. I asked her whether I could get a number to the records department because I wanted to know their record keeping policies becuase I was under the impression that original documents are kept for up to five years.

Ms T. said she did not have a number to that department or did not know how to get it but then she said that she had found the original copy and was emailing it to me. 30 minutes later I still had not received the document so I gave her another email address to email it to. I still did not recieve the document.

I also asked Ms. T. to send me a copy of the exclusion form that I signed for Danile S. and she said that she was unable to find it; I never got that form either. Ms. T. informed me that she had referred my situation to her manager (Dawn W.) and she would be contacting me regarding this matter the next day (December 18th).

On December 18th I called Ms. W. but did not get an answer so I left a message. Ms. W. did not return my call. Around 11:00 I called Ms. W. again and she said that she was still looking into the matter and would call me befor the day was over. I waited for her call but it never came. I checked my email and there was an email from Ms. W. with the same document that was sent to me (a copy of a copy of an exclusion form). Ms. W. said that it is not their policy to email documents because of the sensitive nature, but last night Ms. T. said that it was not a problem to email me the document (which was never emailed).

Today (Dec. 18th) Ms. W. emailed me the same document which is a copy of a copy. Ms. W. also said that the underwriting department sent me the exclusion form to sign in April 2007. The exclusion form shows that I signed it in July 2007. I can not see myself holding on to a form for three months without signing it and sending it back if it was vital to maintaing my coverage.

I emailed Ms. W. and asked her why I had not received the exclusion form for Daniel S. and whether I could go to the corporate office to see the original exclusion form and she did not reply. Later, the evening of Dec. 18th Ms. W. emailed me and said that she requested the archived files and it would take 3-5 days to receive and she would then send to me. I sent Ms. W. an email on Saturday, December 26th requesting again to see the original archived files and I have gotten no response.

I don't think that this is an unreasonable request, to ask to see the original document that I was suppose to have signed only 2 years ago. I further do not understand why the document I was sent was a copy of a copy when I was clearly told that the original document was scanned into the system and should be available to be sent at any time. Then I don't understand why Ms. Wotring said that she ordered the archived file when clearly she said the the original documents had been shredded; further if there is an archived file why can't I go to corporate office and view the file.

The actions of all of the GEICO employees have left me very suspicious, I feel that I am being deceived. Can you please offer some advice or guidance in this situation. A response would be greatly appreciate. My car is still impounded without an adjuster to render it totaled. The GAP insurance that I had on the car is not honoring the claim because they want me to get an adjuster to render the are totaled and fees are accumulating every day.

I had to rent a car for two weeks to get the family around at a cost of over $400. I can't purchase a new car because I still owe on the recked one. I feel that I have been deceived by the insurance company that I have had for over 15 years. My son may be facing charges of driving without insurance and I am totally stressed out about this entire situation.

I have (had-just cancelled) insur w/Geico. I have included my 16 yr old and wife as well. However another insurance company 'Progressive Insur' gave us a quote of $250 a month. THEN Geico STILL wouldn't make a deal and kept with $600!! WHAT?? Same coverage, same deduct - no changes - one automobile-2002 Van - how can that be legal???!! How can that be right??? Is this like Wally World and Dilly World? Depending what items you sell though the same-one cost more????

I switched to Geico for auto insurance about three years ago. I usually make my payments over the phone or mail them in. About 8 months ago I started letting them do the auto draft out of my account. I stopped working in October and needed to stop the auto payments because I would no longer have a paycheck being direct deposited. I in formed Geico and was told that they would stop and I could just call or mail in my payments. I received a letter stating that I cancelled my automated payments and would be responsible for getting my payment to them.

I sent my October payment in no problem, then sent November. I then called to make sure November payment was received it was, but the automated system tells me that my next payment due is December 10th and is $480.00. This is double my payment amount. I get a representative on the phone and inquire of why my December payment is so high.

I was told that Florida law states that because I no longer am allowing them to do the auto drafting I must pay an additional $240.00 for December and then January it will go back to $240.00. I told them that their information could not be correct because I know ever one in FL does not have auto payments. They insisted that I have to pay. I have decided that I will take the $240.00 and put $9.00 with it for a down payment with another company.

When I told the other company my situation without even naming the company, they told me that is not FL law and that they have had others tell them about this practice, then they said "YOU HAVE INSURANCE WITH GEICO DON'T YOU."

I don not believe they should be allowed to do this to people. No one ever advised me that they would charge me for stopping auto drafts and it was not in the letter they sent me confirming that I no longer would be doing the auto drafting. I told that to the reprensentative and was told I should have been told but still had to pay it. TERRIBLE CUSTOMER SERVICE!

I have never had a claim before with Geico. I feel that they are a big ripoff and I recommend other people to choose [other] when they go looking for an insurance company that has good service and take care of the customer. Geico had better make this right with us or they will lose us as a customer this week. We can't drive the car due to the damage and the runaround they are giving us. We bought the car for better fuel mileage. I think they should pay the full bill including the deductible for the strain they are causing us!

I had a cancellation notice from Geico so I did my payment on Nov 18th. 2009 before I made a payment with Geico I asked the rep if the checks went through electronically or as a regular check. The rep told me it would go thru as a regular check. I ask, was he sure because I have ACH withdrawals blocked form my account. He said it would not be a problem. I advised him that if it is I can just use my credit card and would call back when I got off work. My cancellation was for 11-19. I work out of town sometimes and on November 30th Geico sent me a cancellation notice.

I called csr service I am assuming that Geico had not processed the check yet because it was not as of yet showing up as coming out of my account. I was advised that there was a stop payment. I asked the rep that there was no bounce check fee or anything on my account. I then asked this 2nd rep dealing with Geico about their check processing and she told me that it did not go thru electronically and was insisting that she knew what she was talking about. She decided to ask her supervisor who said that they are processed electronically.

They gave me false information and due to thier false information caused me to have a twelve day lapse. I am just getting notified of this on Nov 30th. They have my email address and everyrthing. This is wrong. It is not right to give consumers false information. They really need to reinstate the service. Had to do a whole new premium.

This is not right. What is a csr supposed to do when you have to rely on the words of business and how they run. And of course everyone does not document the account. A twleve day insurance lapse and also had to pay for a premium all over again. They could have at least reinstate due thier poor customer service.

MY HUSBAND HIT A DEER ON HIS WAY HOME FOM WORK on november 1st. He immediately called geico and the car was towed home. On the 3rd I received a ccall from an adjuster. Then she said she wouldnt be my adjuster and called with the name and number of Bill Matthews. I waited 2 more days and finally called him. He got the car towed to a body shop. He was out of the office the next 2 days. the body shop finally had to fax the estimate without a claim number because they were never given one.

3 days later i get a call from Bill saying he hadnt gotten an estimate. I went to the body shop and found the estimate had been faxed 2 days earlier. come to fin out the adjuster hadnt checked his email. On the 20th i finally got a settlement amount i believe to be totally unfair. The thing is i only had 10 days left in my rental. I tried to fight but couldnt. they said they offered a fair value because they found 2 cars for that pricee. Thing is those cars were over 3 hours away.

i was in a bad situation to get a car so i had to take the settlement. I ended up going three days with no car while waiting for the check to arrive. THE DEALER I GO THROUGH WAS NICE ENOUGH TO GET me a car however its not comparable to what i had. It is 4 years newer but has quite a bit of body and interior damage. My car had no body damage or interior damage.

I feel so ripped off. I had to do all the foot work for my adjuster. I think he called me maye 3 times through the whole ordeal. i had 2 call him every other day just to get updates. im done with geico. i am changing companies as soon as i get the remainder of my money for the sales tax and licensing fees. We had to borrow a car that wasnt ours just so my husband could get to work.

My vehicle was considered a total loss by geico on 11/09/2009 and I have went through phone interviews, in person interviews with geico's investgators and this matter has still not been resolved. I was called today stating that I will be contacted by one of their attorney's to set up for me to come to their office to go over this entire claim again under oath. What difference is under oath going to make it,on the phone,or in person they are buying more time for them to not pay my claim off. I have been a customer of geico for 10years and I have never doubted their ability to handle or deal with anything until now. Geico is dragging their feet trying not to pay for my loss, and I have been giving the run around for two months now. If I had of known what I know now about geico I would have changed insurance companies years ago to someone who cares about their customers needs.

My wife and i were hit by a person with Geico insurance on Nov. 1st. They totaled our truck around the middle of Nov. When it came time to pay for the value they low balled it. Melvin made an offer I told him that he could find a truck for that price, tell me where it was and I would go look at it. He said he would call us bac the next day(25th). I called on the 25th and the adjuster handling the claim was going to e-mail him the same day. It is now Dec. the 2nd and still no responce from Geico.

I was hit by a young driver who was insured by GEICO. He was cited. Then began a long 2 year stall tactic, to avoid paying for medical bills. Watch out for them. You fax release forms, copies of prescriptions, hippa forms and they will repeated claim to have never gotten them. They indicated 8 months after the accident, that they might need treatment notes. Then when told of how many pages were involved, indicated they did not wish to receive the notes, and they would offer a settlement (which they repeatedly claim to be on the verge of offering, during the whole 2 years.

14 months after the accident, a new claims examiner contacts me and says she is taking over my case; but she has no documents from the other examiner. And the whole process goes on and on and on.

Bottom line, I got stuck with $20,000 of medical bills, and they waltzed off scot free. Of course in retrospect, I now realize they never intended to give me any 'settlement', that was a series of outright lies. They successfully drug the case out beyond the 2 year statute of limitations, which was their intention all along. I'VE NEVER DEALT WITH SUCH A SLEAZY, OVERTLY UNDERHANDED COMPANY. IF YOU ARE INSURED BY THEM, GET OUT NOW. THEY WILL NOT PAY! $20,000 of unpaid bills during the 2 years, and ongoing out-of-pocket expenses that I will probably have the rest of my life.

Car insurance was due for cancellation on January 22, made a payment arrangement they said I was covered, then I get a email over weekend saying it was canceled. I called and was told that everything was ok if I made a payment, there would be no lapse in insurance they would reinstate. I got a form from DMV stating they needed proof of insurance, I called GEICO to inform them of situation and they told me they would send in FS-1 form to DMV.

I think everything is ok until I go to register my car in NOVEMBER only to find out that I have a lapse in insurance and GEICO mysteriously don't have any documentation but they have a record of taking my money. I can call GEICO and talk to 3 different people and get 3 different answers and they will all be different.

We know the country is in a hard time and its difficult for some of us to pay bills on time so I will call in advance to make a payment arrangement before I send out the amount so it will cover myself from driving without insurance. GEICO just blew me off like thats my problem and this is not the only time this has happened to me with them.

IF YOU NEED INSURANCE DON'T GET GEICO, IF YOU DO YOU BETTER KEEP EVERYTHING WRITTEN DOWN DATES TIME WHO YOU TALKED TO WHAT TIME WHERE YOU WAS AT THE TEMPERATURE EVERYTHING! Now I have to go through the inconvenience of having to turn my plates in for 30 days and pay a fine and be without transportation because GEICO did not send in a FS-1 form all because they don't want to admit their mistake, we're human we make them.

When i called to find out why they are charging me they mentioned that i changed my address in October 2009, please note: this is was still in the renewal no payment window. When i expalined this they put me on hold for a while and came back to me and advised that they are charging me for changing my address, and it didnt matter what my insurance status was, they said that they are charging me back charges from the date i changed my address.

1st of all i canceld my policy in the end of October, 2ns, i already paid all of my bills, 3rd i have proof of a quote they gave me in an email stating for my new address situation for the renewal, 4th, i only changed my address because i over paid and wanted them to send the payment to the address provided and i already knew that i was not staying with them, so i figured it didnt matter what address they have on file, 5th: i never aggreed to the new quote or any renewal aggreements with this new address. When i called them today they said they understood, but cant waive the extra fees!

I was driving to work 10/27/2009 turned right on sw30th ave. off congress ave. in Boynton beach florida. A driver of a 1994 green chevy pickup went through a stop sign attempted to cross the 2 lane road and smashed into the side of My car causing nearly $2,000.00 damage. He immediately appologized took responsability, the Boynton Beach Police arrived and ticketed Him for an improper U-turn. seemed like an easy case so I left Him alone and went on. GEICO refuses to pay the claim, they are dragging their feet and stalling all they can. I had to get My insurance to pay and pay the deductible and they are fighting with GEICO flr the payment, My insurance, the police, the bodyshop can not believe the GEICo way of handling a claim. I guess thats how they afford all these commercials. WARNING if you have GEICO change companies because you are paying for insurance that doesn't pay. Now I am suing the driver in small claims court, so He will be paying His insurance and the claim.

We were stopped for a vechile in front of us to turn right 1999 2500 HD Dodge then we were rear ended by a Honda SUV 1995 which in turn was rear ended by a Dodge 1500 truck. At the time of the accident the driver of the of the truck a Dodge 1500 2000 model year as per the driver of the 2000 dodge produced papers that his insurance was Geico Insurance but the next day we received a call from Geico stateing that his insurance was in question and were notified that there is no coverage will be will be aforded for this loss. But an issue that existes on our insured's policy. But being a no fault state no citations were given to any one.

As with the driver of the Honda Suv also was a Geico policy holder. Now according to the police officer who investageted the accident it was the driver of the Honda SUV fault as she hit us in thr rear end and it was up to her insurance to pay for the damages incurred to our vechile. But according to Geico it was not it all fell back to the driver of the 2000 Dodgr Ram and speed was not a factor in it.But we were injured as well as our vechile the danage incurred as this has been over 46 days agoand have heard nothing to date 11-01-2009 now Fla statues clearley state that in 45 days after cancelled policy must be turned into state as per section 324 Florida Statuetes must be reported to state then law so states Drivers Licence and registration must be surredded to the state untill insurance is purchased or bond is placed with the state.

So if Geico had been dowing there job per law the state was not notified. That this claim is on gowing at this time As we received back neck and foot injuries were sustained during the accident. Along with whiplash as these injureys are on gowing as we are handicapped and disabled prople and have handicapped plates on our vehicle. So our insurances paying our bills like doctor hospital and all necessary equipment for us to use dailey. So my openion is dont buy Geico insurance as the Geco is an act like sucker.

I am getting collection notices, and I am sure it's going to be on my credit file. I have had a lot of ID theft in the past, and it's always the same story. Nobody believes your explanation.

My 20 year old daughter was hit by a driver insured by Geico. The airbags went off, the windshield was cracked and the driver's side window was shattered. My daughter suffered multiple injuries. Geico accepted 100% responsibility for the accident. Less than 24 hours after the accident without asking the nature of her injuries or if she had seen a doctor, Geico called and offered her $250 to settle her medical claim.

On May 11, 2009, as I approached a crosswalk in New Rochelle, a car was stopped waiting for oncoming traffic. I walked through the crosswalk when all of a sudden the car accelerated into the merging street, the bumper striking my left thigh and knocking me 12 feet into the next lane. The woman stopped and called the police while having an attitude with me (and she's the one who hit me!) She told the police officers and firefighters on the scene she never saw me crossing the street because she was looking down the hill and verified I was in the crosswalk. I was transported to the hospital by ambulance and released later that evening. The very next morning Loriann N, the claims examiner from Geico, called to know what injuries I sustained from the accident as well as what happened. My husband and I told her as soon as we knew what the injuries were, she would know.

Two months later Loriann sent me to an orthopedic IME who determined I had a mild disability and requested I receive further treatment and see him again in six weeks for a reexamination. After that I was sent all the way to a rundown medical office in the Bronx for a neurological IME. The doctor claimed there was no need for neurological benefits, however I needed to see an orthopedic surgeon due to an indication of a possible herniated disk. I still had all of my other benefits with the exception of neurology. On September 11, 2009, I went back to the same orthopedic IME and just found out from the IME provider company, Support Services, my report is going to be sent to Geico today.

The problem is I was sent a denial letter by Loriann on September 17,2009 with no report. I asked for a report on the 21st and received my July 10, 2009 report. I spoke to Lisa from the no fault department (Loriann wasn't available) and asked for the correct report. I was told first Loriann might have made a mistake and didn't know what I was talking about. Then she said Geico didn't receive my report yet. Lisa said Support Services probably had a copy and just didn't send it out yet. I spoke to Support Services and they didn't have it either! Get this..when

I asked the representative how was it possible to send a denial of claim when the report wasn't even finished, she said it's from the doctor's preliminary exam. I also asked her who denies the patients, and instead of telling me the examining physician makes this decision, she said the INSURANCE COMPANY does, and they can do that. I don't think so! I called Lisa back and told her to note in my file for Geico I will still continue treatment even though I was cut off as of September 17 because I was illegally sent a denial form without a report.

I also filed a complaint with the New York State Insurance Department so someone knows the kind of unnecessary drama Geico puts deserving people through. Not only do I want to sue Geico for the pain and suffering and medical issues I am going through as well as the company granting premature denials, I also want to go after the IMEs for cutting off benefits when proof is there when needed. Is it possible to do so? I am also going to pursue arbitration, but it still won't help my situation because I have to wait three months with all of this pain and no benefits and I am 23 years old feeling like I am 80 due to my injury. Is there an attorney who can help?

My car was parked in the driveway of my sister-in-law's home when the driver of a white Ford Focus lost control of his vehicle, jumped the curb and hit my car. He never stopped. I got his license plate number which I gave to the police. I was able to describe to the police the car and the driver. My sister-in-law also witnessed this accident.

My insurance company, Progressive, tracked down the license plate to a woman in Andrews, Texas as the owner, who told the police she didn't know who was driving the car. However, she was recorded by Progressive stating that her son had the car that day. The son works for a law firm as an intern and he immediately lawyered up. Also, his employer states that he was at work, which we have not been able to disprove.

Someone was driving that car and regardless of who was behind the wheel, the owner should be held liable for damage done to my car. However, Geico after taking pictures of the "hit and run" vehicle tells me that I have to PROVE to them who was driving the car. This is wrong. The driver was a young hispanic male. It wasn't her son as I saw his picture in a mugshot lineup and told the officer that the driver was not in the lineup. However, the son and most likely the mother knows who was driving that car on that day.

If Geico tells you, if you purchase another vehicle from a dealership geico will reimburse you the taxes payed on the vehicle. It doesn't take up to 2 weeks to receive the check. I been waiting for over 3 weeks now. From August 24 til September 18.

I was in a auto accident on June 12, 2009. After 2 and half weeks of the run around with Geico they decided to take the blame and my van would finally go into the shop. After 20 days of it being in the repair shop I got it back on July 11, 2009. I thought everything was fine until a few weeks back in August my check engine light came on and the van was not performing the way it should.

I had my van in and out of shops because no one knows what is wrong with it till I took it over to the dealer and now they are telling me that I need a new Powertrain Control Module. Which just so happens that this part is on the same side where I was hit. Geico is telling me that if there is no damage to this part on the outside then they are not going to pay for this part. My van runs [bad] now the engine light is back on it's eating so much gasoline that I only drive this van to and from work because I'm afraid it going to stall on me.

I don't have the $500 to get a new PCM and it's a no brainer that there had to be some impact to this part when I was hit on the drivers side and that's where this part is located. I'm very disappoint in this company. I shouldn't have to shove out any money from this accident it wasn't my fault!

On July 10, 2009 my spouse was driving my car traveling through Henderson, TN when a gravel truck caring rocks came within his path. A rock from the truck flew off and into the windshield of my 2002 Lexus. Upon returning home, I contacted GEICO to pursue a claim, but was told that they would not replace my glass with the original manufactures glass, but would replace it with what they call equivalent. To my dissatisfaction, I contacted the NYS Insurance Dept and filed a complaint seeking a satisfactory resolution to restore my windshield to its original standard prior to the incident on July 10th. To-date I have not been able to reach an agreement with GEICO who recently forwarded me a 23 page copy of policy guidelines that I was never given prior to insuring my vehicle with them. I am only seeking a replacement of my windshield that is identical to what was is currently in my vehicle.

Customers should be made aware that their policy on auto repairs is to use "used" parts!!!

I made some adjustment on my account to include a new debit card number. When I tried to discontinue the re-occurring payments. They where trying to charge for two months, only because I taking away control of my account from them.. I agreed to make this September payment if they charge mem for October they are stealing. Because they will not have permission to take out any more monies, unless I do it my self....They push even more I will cancel this policy they if let me, thats how controling they are with my account....

A client of Geico, pulled out onto oncoming traffic, in Huntsville, al. She ran her red light and pulled out on to the right, as she hit my daughter in the right fender, My daughter was traveling west bound on a 7 lane hwy in the city. The client was on her cell phone and did noat realize that her light had turn to red. as she proceeded she side swiped my daughter's car and have cause damage to the turn of around $2100.00 plus the lost of the car for a few weeks, until I got it approved to drive.

I have not fixed it yet, as she is disputing the claim, the city police report plainly states that it was the lady's faught for pulling out into on coming traffic. NEEDLESS TO SAY, THIS IS NOT OVER, I AM FILING SUIT, AND THEY WILL NEED TO CONVEINCE THE JUDGE WHY THEY ARE ABOVE THE LAW, AND NOT RESPECT THEY POLICE REPORT!

i was in a car accident may 30 and now i got a thing from the company that saying that i was 25 percent at falt for what ever. there reasion is and he is 75 percent at falt and ect. i hit my head and my back i have a hard time rememebr ing things. i have not ben the same sence. then i go get therapey for it and it helps a bit not much. watch out of the geico. when they are in the wrong they will well u know

I was involved in an accident where a insured driver with geico ran a red light as I was turning to enter a freeway. The driver admitted to running the light to my insurance company and he also admitted to running the light at court. The ticket was dropped because I had a green turn arrow allowing me to turn. The driver failde to stop and i hit him on the side of his car. my car was totaled and geico is saying I was careless and not being a defensive driver. My insurance has doubled because of subrogation andGeico is only offereng to pay me 300 to settle this claim.

The very next day the adjuster called and informed me that they were deducting an additional 1000 from the settlement because I was given a rebate when I purchased the car. I asked what the rebate had to do with the assessed value and is this anywhere in the contract or insurance agreement. I was told that this not in the contract and is standard procedure for them. I told them that his seems arbitrary and if it is not stated in the agreement then they are playing fast and loose with the rules.

My advice to anyone considering using GEICO. Don't ...

I was starting to back out of a parking space but waited when I saw a car moving behind me. I put on my brakes, having barely moved and while still in the parking space. I jumped out to investigate while the other driver continued out of the parking lot. I saw that he had scraped paint off of approx. two-thirds of my bumper. A witness in the car next to mine ran over & gave me the guy's license plate and her name & phone. I chased the other driver to his next stop and asked him if he knew he had just hit my car. He had no idea and didn't believe me until we looked at the paint from his car that had scraped off on my bumper and at the damage done to his right front bumper.

I, and the local Geico adjuster who LOOKED at my damage thought it was obvious that the Geico-insured driver was at fault, but an adjuster in another state decided it was partly MY fault because of my "failure to take evasive action."

According to a letter from Geico's "investigation,the percentage of negligence apportioned to (me) is 15%," basically because I didn't get out of their insured's way! My car was sitting in a parking space, the other driver hit the BACK of my car with the FRONT of his car, then drove away, yet Geico decided I was 15% at fault.

My wife and I were hit in the rear by an uninsured driver. We took our car to be fixed and told them a noise started in the dash of the SUV. They kept the car for a week then tell us they are not going to fix it because they think it was not caused by the accident, the noise was not there before. Then they say they called Lexus and was told that this is a common thing with these cars, Lexus stated to me they would never say that over the phone. My wife was also injured but she is taking care of that part.

I was involved in an accident on 3/5/09. I was on my way to work, following behind a white toyota corolla. The white toyota corolla was following behind a torquiose ford ranger. The ford ranger decides to stop short causing the corolla to slam on the brakes. My reaction was to go into the median to avoid the accident all together. The corolla also decides to go into the median.

As a result the corolla driver side and my passenger side collided. The police showed up and warned us both that we were probably following too closely but the fault is neither mine nor hers solely. I filed a claim with GEICO that same morning. The minimum wage representative taking my information spit out a statement, "Well ma'am, according to the information you have provided, you are at fault for this accident". Excuse me, how could you possibly make such a statement? I was told that because I was behind the other vehicle, it was my fault.

I explained that I refuse to take fault for this and to not make such a decision without allowing me to speak to someone with decision making authority. I was put through the ringer of, "We'll have a supervisor call you". In the meantime, they charged me with the accident, paid for the repairs on the other vehicle and sent my information to the DMV to go on my record as being at fault. It's been 5 months now, and I'm still fighting with them. Since when is my OWN insurance company the enemy in an accident?

I thought your individual insurance was suppose to protect you? I have called again to speak to a supervisor or manager and I was told they would call me back and it would have go through the proper chain of command.

They advertise great rates, but that is not what you get. MISLEADING!!!! They will surcharge you to death!! Reputable insurance companies don't surcharge for parking tickets and other non-moving violations; GEICO DOES! They will surcharge you for traffic tickets, even if they are dismissed!

So I stopped by a few places I ended up at Eurasian, Joe the owner said I should really make sure there is no internal damage to the vehicle as their was a slight bit of condensation in the Left tail light. I agreed. I wanted the light covered, I reported the incident to Geico, I was given one of 3 loaner cars from Eurasian. One was safe the others were salvaged and the Highway patrol pulled me over and wanted to impound the scion I had for 2 months with no Air conditioning. No WW fluid, bald tires. enough said.

So the adjuster from Geico came out, I was never given a quote ....The fees were approx $15,000 and I picked up my Porsche(It's a 1999)May 30th, my tail light was still out. I had to run an errand on the way to take my car back as there was condensation in both tail lights and it was side swiped in a parking spot while I was inside a building. So I took the car in, at 1:30 PM, I was given no estimate, no invoice, NOT EVEN WHEN I PICKED UP MY CAR FINALLYI just picked up my car July 6, 2009.

And when I arrived to Eurasian my car was dead as a doornail, the passenger window had no tint as the rest of the windows do, the front pass. tire was supposed to be replaced, the charges were an additional $4,000.00. The ignition is broken, and Joe the owner told me there was a key stuck in the car since I dropped it off. Not true, I called the dealer where I bought the key and that is not my key!!!!!!!!

The airbag light is on, the radio does not work. The vehicle has been charging for 3 days and will not start. The driver arm rest is broken, the driver tint on the front window(driver side is terribly scratched, deep in several places), the alignment was not done. Geico is of no help to resolve this matter. I am in Las Vegas helping my mom who is blind in one eye from Cancer and Geico is telling me to drive a vehicle which won't start to Los Angeles. They said they have no place for me to take the car in Las Vegas.I stopped at a body shop on the way out of town, (I left LA the day I picked up my car as I cant leave my mother alone)the estimate is $9000.00 to fix just external, obvious parts of the vehicle. The gentleman said a lot of the parts claimed to be replaced were not and the hood has a huge dent in it and paint bubbles, as well as the car has a broken passenger arm rest and broken ignition. AND THE air bag LIGHT IS ON. iF YOU ARE LUCKY AND CAN GET THE CAR TO START. Please help if you can advise, Eurasian is ignoring me, my car I paid for myself is ruined. Geico says that because I did not choose a Geico shop they will not help me facilitate the repairs

I was rear-ended by a GEICO insured driver while I was stopped in a line of cars at a red light. The woman was issued a citation by police. Almost two years later, GEICO refuses to reimburse me for the three thousand approximate out of pocket costs I had for medical tests/treatment due to the accident. The agent assigned to my case ignores my calls; other agents say they will have her call me. I have no choice but to file a lawsuit just to get my reimbursement.

On June 10 2009 due to torrential rains, the street in front of my house flooded while I wasn't home and my 2001 VW Passat was sumerged under water up to above the axles, inside of the car was filled with rain water up to the bottom of the gear shifter or console which electronics (computer and module) and wires also were sumerged under water.

Geico made up a list of similar vehicles for sale in the area but the highest price was just around Geico's offer which I tried to prove different by obtaining a list myself of cars for sale with cars selling for more than what Geico claims.

Geico has given me the runaround, the claim adjuster has been very irresponsable, she was one and a half hour late for her estimate appointment, she said she would call with a $$ offer to compensate what she called TOTAL LOSS, she did not call two hours later but the next day at 8:30 AM, immidiatly i requested to see personally a supervisor with a date, time and location for the meeting and she got extremely agitaded which she responded by sending a package of papers explaining why she would only pay $6,700.00 for my car. She never made arrangements to speak with a supervisor.

After almost one hour on the phone trying to get an appointment with a supervisor dealing with several people I finally got Mr.Mike W to come to my house the next day. Me and Mr. Mike W disscused the issues about the poor service and the runaround given by Geico to which he stated: Mr R, we can not talk about any issues anymore because you have TREATENED MY JOB AND THE JOB OF DEBI S FOUR TIMES!

I replied to Mr. Mike W that he had not come to my house under no threats and he would be leaving under no threats and the reasons why he came to see me was to hear from me about the runaround and unfearness of their process also because i am very disgusted with their services.

Mr. Mike W did not contact me at all after that neither anyone else from Geico, I made two phone calls different days to have someone give me the status of my claim and nothing was possible.

I called the office of Geico's President and spoke with Mr. Mike W about the issues and he promised to get back to me in less than 24 hours.
In less than 24 hours I received a UPS packacge with one sheet of paper in it with the same $6,700.00 previous offer for the car and nothing else.

At on point, on or around the 2 of July 2009 I called my Agent's office to ask questions about my insurance coverage, if any prorrated discount to my account for having the TOTAL LOSS automobil sitting in front of the house paying insurance, tags and continue to make payments to VW Credit for a car I can not drive anymore, also to ask about the status of my claim and I was told by Mr. Tom P: Roberto you have called this office many times with the same problem and we can not help you, do not call here anymore, we do not have anything to do with Geico anymore!

The next day on the 4 of July, I rode my motorcycle to Frederick, Maryland and looked for the Geico Office on Buckeystown Pike and it is there, it is open to the public and I am even a lot more unhappy about the way Geico has given me the runaround, the claim still has not been settled, I have requested a payment of $9,200.00 for my vehicle and they refuse to pay it.

FACTS: I had a car accident on June 3, 2009, on Henderson Rd and S. Gulph Mill Rd, in King of Prussia, PA. The accident was caused by a Geico insured, Mr. Saket D, who recognized his fault, confirmed by the Police report. Unfortunately Mr. D was not driving his own car, but a new Mitsubishi Gallant, a car he rented from AVIS.

1. Though I called Geico repeatedly, it took more than three weeks for the GEICO to adjustor to show up to see the car. The estimate of the damages was $2,167.16, with the mention to be repaird in 7 days, but nothing happened and the car has not been repaired even today. The estimate includes only body repairs though I told adjustor that after the accident, I tried to drive to Philadelphia and the car vibrates on the front, which scared me of driving; I was told that something must be wrong and I should not drive it.

2. I have to contact GEICO many times, and after a period of total lack of response, though GEICO recognized that it was their insured fault, the examiner finally tells me that they cannot pay my damages because they were done by a rented car. They would pay if Mr D would have drive his own car. Mr. D is fully insured with Geico and was told that he can use his own insurance when renting a car.

3. We are now in week #6 after the accident and GEICO claims that they are still investigating and waiting or some kind of report from AVIS Rental Co, (what for???), they refuse to fix my car, to give me a rental car, but give me instead the run around.

4. I am seventy years old, I live in King of Prussia and due to current economic situation, I have to work at my age to support myself and to help a son with disabilities. I commute to Philadelphia for work.

I need the car badly. For more than a month I had to beg for rides, or take 2 buses, to wait in the storm and sometimes heavy rain, very difficult for a 70 years old woman. GEICO does not care.

5. TO add insult to injury, GEICO sent me, in this 6 week period, not one, but TWO LETTERS inviting me to join them for their good rates and services (?).

6. The law in Pennsylvania says that the car insurance is mandatory for property damages, and the other party in the accident Mr. Das assured us that he is fully insured to the satisfaction of the Police Officer. GEICO made Mr. Das believe that he is fully insured. No specification is made in his policy about not being insured if he drives a rental car. I know that for a fact, because the Examiner, Ms Amy Munro, told me very clearly that she needs time to search, to investigate, to find out who is going to pay; she needs to see the rental agreement and talk to AVIS Rental people, to see if they would pay.

Apparently Ms. Munro and her boss cannot figure out how they insure their own people, or knowingly and purposely, and fraudulently, they take money from the insured, hiding the fact that they are not insured when driving a rental car, though by law they must insure us property damage while driving.

How we, the innocent insured people, could know if GEICOs own Agent/Examiner cannot read and comprehend their own policy to make a decision. They just keep me in suspense with their research and investigating procedures, postponing as far as they can. This is the sixth week, just waiting.

Please publish my complaint. GEICO advertizes heavily their services on the media, especially on several TV channels right now. I want the world to know how they are paying their own claims (or not paying).

A GEICO insured client ran a stop sign running 45 mph and plowed into my vehicle, which is a total loss. This was on April 10, 2009. The driver lied to the police officer and stated he was on the road I was on and vice versa and that he was ONLY traveling 20 mph. The Wake Forest police woman could not tell who was at fault at the accident scene, even though his vehicle traveled twice as far as mine.

Later on, the GEICO driver called the Wake Forest Police Dept. and admitted fault stating he did not know where he was at, what road he was on, nor did he know the area. Guess what...he did not get charged with the accident. GEICO DENIED my claim.

So, I spent $1800 having the accident reconstructed. The reconstruction clearly shows the GEICO driver traveling approximately 45 mph and that he NEVER slowed down for the stop sign. Therefore, he clearly ran it; thus causing the accident. GEICO still doesn't want to pay. Imagine that! They have so many stall tackets it isn't funny.

I can not stand your commercials with that guy that sounds like he has a fake accent. I would not buy Geico solely because of those insulting commercials. I am at the point that I turn off the radio when that stupid gecko comes on. If I were you, I would get rid of that guy and those commercials.

i filed a claim in may to reapair my truck which hit a deer and its june and they have not even tried to fix my truck yet

On April 16 I tried to close and get refund for my father's car insurance. When I tried to close the account I was told I could not because I was not on the account but had sent a Power of Attorney several years ago. They requested that I send a copy of the will stating that I was the executor, a letter stating that my father was deceased and proof of new insurance on the car, which I thought was none of their business but I sent all they requested.

I was finally sent a check made out to the Estate of ??????. I was told by the bank I could not deposit it because we did not have an Estate account set up and would have to get the check reissued(which 3 others had already done) in my name. Called GEICO back and told them I needed the check in my name and they said to try another bank. And I asked that if they still wouldn't deposit it, could I get a letter from the bank explaining they needed it made out to me. I was under the understanding that they would reissue it with a letter from the bank. I had the bank fax a letter and GEICO still refuses to issue a check in my name.

After two months I'm still trying to resolve the issue. I did every thing GEICO asked and they still refuse to resolve the issue. If I was asking for something unreasonable I would understand but I was asking that the name on a $169.65 check be changed so it could be deposited.

These people are refusing to resolve and close my claim. They are refusing to pay for all the damages when I am 100 not at fault. I am being given the run around regarding my cars damages

My husband's motorcycle was stolen from the front of our apartment building on March 2nd. We contacted GEICO to file a claim and they dismissed it, stating we never had comprehensive/collision coverage. We asked for comprehensive coverage when we began the policy by phone in September of 08, but it was apparently never processed. We have four voided policies with errors because GEICO made continuous mistakes when we were attempting to start it, as well as the fact that they never added the lienholder information even though we provided it at the time of inception. The lienholder, HSBC, subsequently never followed-up with coverage and the motorcycle was not properly covered, despite the fact that we thought it was.

I have sent numerous letters to GEICO and HSBC, as well as having had filed a complaint against GEICO with the NYS Dept. of Insurance. I have also repeatedly requested the recorded telephone calls from September proving my verbal request for comprehensive/collision coverage, but they have yet to comply.

GEICO did, however, send a response to the NYS Dept. of Insurance wherein they proceeded to create a fabricated timeline of calls and events that not only never happened, but that I have recorded proof to the contrary. Despite my many calls and complaints, no one has done anything yet, and we continue to pay $230 a month to HSBC for a motorcycle we do not have in our possession. I am now in the process of starting a civil suit against GEICO in New York Civil Court.

I know that as consumers it is our responsibility to review any documents given to us, but as an insurance layperson, unless it is specifically outlined that the policy does NOT bear the coverage we believed it did, how was I to know it was not sufficiently covered? Is it not safe to assume that as a consumer I should receive the amount of coverage that I requested? Nevertheless, I am now awaiting a court date in the hopes that this matter will be resolved, finally. I continue to pay $230 a month for a motorcycle I do not have in my possession.

Geico Insurance Company is a joke. I signed up with them online. There were very confusing multiple forms that their own agents did not understand. Ended up taking a full month and numerous phone calls to get it all straight. Then the automatic payments. I set them up for the 15th of the month. Well Geico decided the 11th was okay. They overdrew my account. My overdraft protection covered it but I was still charged a fee by my bank.

Then we made a change and they didn't do the automatic payment that month. Then the next month was almost 250% of the original agreed upon amount. I called to question it and was told it was policy. Then I cancelled my policy. They told me I had to pay them on the spot which I politely refused to do because of the amount demanded. I demanded an itemized final statement. It was almost $800.00 less than what they had been demanding on the phone.

I switched to Progressive and have had it two months now. No phone calls, no problems, no billing issues nothing. My only problem now is whenever I see a lizard I have this urge to run it over.

When inquiring about a potential zip code change to my auto policy, I was told my rate will now be increasing over 65% solely on this fact. All this after a perfect record and being with the company for years. Over 65% in policy premium. From $472 to well over $740 for six months. ISN'T THIS ILLEGAL IN CALIFORNIA?

I have been having a Geico Credit card for some years now with a credit limit of$12,700.00 and received a letteron March 10, 2009 stating they arereduceing my credit limit to $1800.00. I have never had a balance over $1000.00 and never been late and almost always pay the balance. The letter states a credit report was not used. If you call the number given you cannot talk to anyone. Always only the automated system.

Geico refuses to pay a claim for their driver who wrecked out vehicle.

After filing my previous complaint against Geico, I received an email from Geico stating that my name had been removed from their mailing list. Today, I received yet again another piece of geico Garbage in my mailbox.

Is there anything I can do to put an end to this harassment? Is their anything you can recomend to make Geico understand that I do not want to receive ANYTHING from them, Email or Land Mail?

I have requested multiple times that Geico remove me from their mail and email lists. I have followed their instructions to be removed and yet I continue to receive their unwanted solicitations. THIS IS HARASSMENT

A person insured by GEICO (Government Employees Insurance Co) the Geco lizard Icon--hit my childs car and totaled it. GEICO has been messing around with me for the past 4 weeks because her car was worth more than they wanted to pay for a total, so they are working around the clock and dragging their feet trying to find a way to keep from paying for the car.

In mid April, my husband and I gave one of the cars on our Geico Policy, a Dodge Avenger, to my stepson and all decided it would be best if he had his own Geico policy with this vehicle. We agreed to make the down payment to get it activated. They insisted it had to be automatic debit. With Mike on the other line in a three way call, the pressured me to name a date in advance. I named a date that I thought would be safe, April 30th, with the agent's assurance that either the date or the bank could be changed if my husband did not agree, since he was not home at the time.

It was agreed that $384.85 would be taken out on 4/30. However approximately 4/26, my husband discovered that due to a 1 week work furlough, we would not have enough in the bank to cover the charge, and wanted to delay it.

My husband called to ask if he could change the date to the second week of May. They were uncooperative,and the representative suggested he should go to Citizens Bank for help. My husband told them indeed he would go to the bank and stop the payment.

The next morning I went straight to Citizens Bank Customer Service and placed a stop payment, for a $25. fee. They said it had to be the exact amount, and fortunately I had my notes with me from the three-way call. The stop payment was made for $384.85. Jesse, my customer service gentleman,assured me everything should be fine.

However on May 5th, the Geico debit posted, inducing a hefty overdraft, and insufficient funds fee. When I called to find out what was going on, the Citizens rep told me that Geico had withdrawn $384.86 ... instead of $384.85, thus making it slide through, not an exact match for the stop payment. We can prove that the quote was $384.85 however, because they sent Mike a letter reflecting this down payment, along with the future payments to be made by Mike. We submitted a copy of this letter to our bank branch manager at Loudon Road in Concord, with whom we filed a Fraud complaint against Geico. The manager was very understanding, and didnt even seem shocked. We are still waiting for a resolution in this matter.

Having had $41 in the bank at the time, we incurred an overdraft, including insufficient funds fees all totalling $382.47. Our bank account has been frozen until the matter is resolved. My husband suffers from hypertension, diabetes and nightmares, which were all aggrevated by this needless chaos.

don't ever insure yourself with geico there commercial's we are paying for! I found that gieco isnt the cheapiest around as they claim found many of companies out there that beat them hands down ,I would advise people to check out travelers insurance company or AIG,if we stuck together maybe we could put geico under were they belong, few people that took my advice they are happier now that they arent getting screwed. Lifetime injury & a totaled vehical that was worth $6000 & only was giving $2450!

I have requested multiple times for GEICO to stop sending me unwanted email and USPS mail. I am NOT a GEICO customer. I requested an online quote and the quote was ridiculous. I have Not requested any further contact from GEICO, and as stated have requested they STOP contacting me in ANY way.

we were rear ended on hwy 29 by felicia s. my passenger was injured with a upper thoracic spine injury and is still in pain. the woman who hit us, her insurance company , (first choice insurance), has denied the claim,even tho she got a ticket for reckless driving! now we are sacked with the medical bills, and fixing our own truck,(we have a 2004 silverado full coverage insurance) geico, our insurance company, told me that i would have to pay for all damages before they could reimburse us, "if they could recoup" the money.

NO CLAIM ADJUSTER EVER come out too look at the truck, never took pictures of the vehicle we were told that geico could not go after them or file a claim unless we paid for every thing..that is why i pay a premium every month, well we found a new insurance provider, and we still havent got our truck fixed and still getting medical bills.and my passenger is still in pain. We lost all the food and have been out of refrigeration for a week before realizing its a product defect.

Geico is advertising that it has lower prices in GA, this is absolutely not true. I am classified as a safe driver (no accidents or speeding tickets) and 53 years old. Their prices are higher than all other carriers. This is false advertising. I also know of other people that have complained about the same issue.

My car was stolen and it has been 2 months exactly. GEICO keeps putting me off day after day, week after week. They've conducted 3 different interviews and taped recordings. Every week it's something new with them yet i have heard nothing as to when they plan on paying my claim. My rental car is being paid by me, until they reinburse me, i am still paying ins. for my stolen car and i haven't had it for two months! Worst ins.company ever!

I will do everything in my power to put or take customers away from geico, for another reason they hiked my insurance up to $250 yr cause of what they told me words exact "Do to the labor & how parts are so exspensive its state wide" meanwhile there is no such thing state wide? no other insurance company is using this lame excuse to steal from customers thats a FACT,

We just moved from HI to CA and were not in our home yet, so I could not update Geico with a permanent address. Although the car was in CA, they told me my coverage is still the HI coverage which means there is a $500 deductable for being hit by an uninsured motorist. That fee is waived with CA insurance but they are not willing to waive it based on our not so unique situation.

When we were hit, the back of the drivers seat split where the leather meets the plastic sleeve and the bumper and metal brackets were damaged. We also found out that the exhaust alignment was off. Over 6 weeks, we found ourselves in a battle with the adjusters. First with Mike L, who is a complete idiot. How do I know this? When he called me and asked where my car was, um, arent you the adjuster??? I also learned that he very clearly said that he had nothing to do with our claim (check the file notes). Just after he washed his hands of us, he denied an extension of our rental car. Not our adjuster, but making decisions on our claim status? (again, check the file notes.) An idiot and a jerk. Our claim was turned over to Chris L also combative.

I escalate to Eds manager, Tom B on 4/6. After some back and forth, on 4/9 he gives me a long, condescending explanation of how the industry is ripe with fraud and that should make me understand why my car isnt going to be fixed. I ask, with all of the man hours you have spend telling me no, as someone who is not trying to get one over on the insurance company that I PAY FOR, you are going to risk me cancelling my coverage completely for a fix that couldnt cost more than $300?!?! (Turns out is costs @ $288) He assures me that he will look into it and get back to me.

I AM CANCELLING ALL THREE OF OUR POLICIES.

How could I have ANY level of confidence that if something happened again, or God forbid I have to use the umbrella policy, that Geico would truly provide the service I pay for? THE ANSWER IS, I CANNOT.

Note: Debbie works in the call center, I talked to twice and she is AWESOME.

I was involved in a one vehicle accident on 8/5/08. I injured my knee which has resulted in my haveing 2 surgerys, and lots of physical therapy and the loss of my job due to the amount of time I have been out of work due to my injury. My knee problems continue and will probable result in more surgerys or medical treatment . I have been recieving payment for my lost wages and medical bills and have been paid up till recently when geico all of a sudden decides they no longer want to pay for my lost wages and medical treatment. They believe that my condition was pre-existing and that I just Asterbated the old knee injury , due to I told them I had a knee surgery 5 years ago.

I never tried to hide the fact I injured myself 5 years ago they even sent me to see there IME who apperently agreed my knee injury I sustained was from the accident and not pre existing, because they continued to pay my lost wages and medical treatment. All of my Doctors I've seen at the orthopedics dept. all agree that this was not a pre- existing condition it was due to my 8/5/08 accident.This pre-existing condition thing is rediclous and not true, But even if it was wouldnt they still be responsible for my injury and loss wages. Thats why I pay so much for my insurance to make sure I'm taken care of in a situation like this. I'snt this what no fault is for.

The loss of my wages is devastating . I have 4 children and I'm the main bread winner. My bills are late and My medical bills if not paid soon will result in a negative report to my Credit. I will take this case as far as I need to Geico will not win and I will not back down till I'm satisfied with the out come.

we've been with geico for almost 2 years now, with nothing but troubles. first, we were rear-ended by a non-geico patron. geico still has a liability claim against us, that's open...and swear they can't delete it. also, we were traveling down the interstate and another vehicle was hauling furnature - the tarp that was covering it flew off, and hti the front end of our car. it broke the front bumper and did some underbody damage. we NEVER contacted geico about it - we called the state police, described the vehicle, and they called us back with the insurance information. we contacted that insurance company, and they fixed everything back to normal.

geico has a liabiltiy claim against us - for driving, i suppose. they have us so tied up that we can't go to any other insurance company - even though my husband and i both have perfect driving records! they like to change your payment schedules, and change your payments as well.

I was rear-ended by an individual insured with Geico -- I am also a Geico customer. Under Florida's no-fault laws, my medical and lost wages had to be filed under my own policy -- fine -- I was paid 60% of my lost wages. When I asked for reimbursement of the other 40%, I was offered a settlement of $750 (this was one month after the accident). I was also told that I would not be reimbursed for my lost wages or any out of pocket medical not paid by my PIP unless I agreed to settle -- in my opinion this forces a person to settle early at a low amount just to reclaim their out of pocket expenses and is unacceptable.

Geico is VERY unhelpful and this kind of behavior is what causes people to run to attorneys, resulting in higher premiums for all of us. I will be cancelling my Geico policy as soon as practical! TAKE WARNING -- do NOT buy what they are selling! They don't care if you are satisfied with their service or not as long as they don't have to pay on a claim!

6years and over 7 thousend dollars later Geico raises my rates. I had no claims as long as i been with them. So on feb 15,2009 i change insurance company from geico to state farm. State farm made a mistake with the cancellation date.Geico send a refund money in my bank account after they send me a letter that they will not go in my account for any reason. I called geico and informed of the mistake they informed me that everthing going to be taken care of and i will be bill for the refund.

One week later a letter came to my job stating that my drivers license will be snspended if i don,t correct problem with the laps in my insurance.Because i am a NYC Bus Operater my job was in jeopardy I called geico now they telling me their is nothing they can do.State Farm called geico and informed that it was a Mistake and send the correct information geico refuse to change anything knowing that I was insured by them all that time.All I have to say if you leave geico make sure no mastake are made.So 6years and over 7 thousend dollars later THANKS FOR NOTHING GEICO.

MAY JOIN THE UNEMPLOYED

I was hit by a Geico insured person who failed to yield the right of way. Luckily, there was a police officer who witnessed the entire accident and filled out a report stating that it was the Geico insured fault. The accident injured all 4 people inside and totaled my 7 month old vehicle. My wife had to go to physical therapy for a month and is still not feeling back to normal. Geico was quick to issue payment for my vehicle, but has still not reimbursed us for the medical bills.

They really have not given us any good reason for not paying other than they are clearly in the business of fraud. They play game after game and think we don't realize what they are trying to do. After trying reasonably and logically for 1 year, we now have to file a lawsuit against them for payment. It is ridiculous and nothing short of criminal. I will NEVER buy car insurance or anything from Geico and would pay triple just to not deal with them.

I have been a Geico Master Card user for many years now. My limit was up to $4500.00 - Which was never up to half the limit - I pay the card in full. Then I recieved a letter stating that Geico was reducing my credit limit to 900.00. When I called to ask why - the comment was there are many customer who have credit limit up to 25000.00 and was reduced to 1000.00. I ask what this has to do with me and he said that Geico did this across the board.

I take care that my credit is good, my concern with the decrease in credit limit will affect my credit score (Any other card holder does this on credit risk customers)I am very offended.

My car caught on fire about a month ago. It is a 2006 Chevy Trailblazer. The passenger side door caught on fire while the engine was off, the suv was parked in my driveway. The cause of the fire is still unknown. The suv is still in the shop and the repair shop is still trying to remove the toxic smell from the burned plastic.

I have been with out a vehicle for a month. Gieclo claims there is a new law where they do not issue a rental, but the insurance plan I pay for a rental. They stated that i have to pay and get reimbursed for the rental car. The damage was $4500, $5000 dollars but that cost did not include no carpets and seat covers and such throughout the car. I have a six year old child with asthma the fumes are not healthy for him. Should this vehicle be totaled due to the toxic fumes?

GIECO INSURANCE ---My car was stolen and Gieco never helped or paid although I had full coverage for this brand new car. They were supposed to help me with a rental car and to give money or help purchase another vehicle however they would help would have been fine--and they never did. But Gieco was Glad to transfer my insurance to my next used car I had to purchase in order to work and take care of my 2 children. I have a police report,and a witness, and I have sent a copy to all the credit bureaus listed above and a copy to Gieco, and to Mazda American Credit.

Kia Dealership recommended for me to file for the lemon law as this was the 4th time the car broke down for the same reason,so i did and gave it to the guy at the dealership. Two men with Kia written on the sleeve of their shirt came to the house to take the car to fix it. I have a witness that was at the location as reflected in the report but Kia mechanics swore they didnt have the car to myself and to Mazda American Credit for about 32-38 days until the cops found it on there lot (steering column stripped, bald tires and in rough condition).

I AM BEING DENIED CREDIT AND HAVING TO PAY EXTREMLY HIGH INTEREST ON ANYTHING I FINANCE. I get the run around from all the above companies everyone tells me I have to pay for an attorney and I can get it off my name like it never happened and get compinsation for all the 10 years of trouble. However they know I cant afford an attorney.

I bought a 1997 Volvo 850 GLT from a car auction in Capital Heights MD on March 22 2009. I went with Geico to get basic insuarance on car so I can get a 60 day temp tag till I got to switch over my MI license to MD. Geico promptly offered me their discounted rate at $216 per month for basic liability insuarance so high cause I have a couple of speeding tickets at 65mph in OH on a CDL A license driving a commercial vehicle. I am not a truck driver anymore and don't make that kinda money to pay for insuarance at $216 per month on a 12 year old car.

I quit trucking cause of family reasons. Today I am proudly insured with Liberty Mutual Ins paying $108 per month for a year and not a six month setup like Geico. And for that $108 a month I now have a $250 deductible Comprehensive as well that Geico failed to offer at $216 per month. My beef with Geico? At time of cancellation of the Geico policy I was told I will be getting a refund of $106.

18 year old son got rear-ended. Geico first said we are 0%, then after other party claimed my son backed into them, Geico sent me a letter saying we are 100% liable. They never sent an adjuster to me to see my care and closed the case asap. But when they are called, they said that everybody has to pay for their own damages. When I called to get a letter stating what they tell me to appease me, bu nobody ever got back to me.

Says that since both parties are under Geico, they had to do it that way. I would love to get a class action suit agianst them. They are unbelievable. I will be searching for new insurance soon.

not sure what is going on.

on feb 15,2009 I change insurance from gieco to state farm.Their was a mistake made by state farm on the date of cansellation.Now the date of cansellstion should have been feb 15,2009 but letter they said Nov 10,2008.State farm send the correct letter with the right dates gieco refused to change the date.So now DMV say I have a 90day laps in my insurance.gieco refund money in bank account after a told them not to go in my account for any reason.If this stay the way it is my driver license will be suspended because it pass the 90days so I can not pay the fine.

I am a new york city bus operator my driver license maybe suspended on mar 19,2009.MTA will not let me work with out a driver license.Do not know what to do.

On 01/21/09 my vehicle was vandelized. I reported to geico insurance and to the police officer the same day i noticed it. It took geico 10 days to come and inspect the vehicle and on top of that i needed rental and i had the coverage for it but it was not provided to me. so i had to rent a vehicle from someone and i payed for it since rental places charges was too high for me. Now my problem is, i had faxed over all the documents that K. Dayman the claim handler, requested but my claim is still open and no payment has been made. I have extra coverage for custom parts but they don't want to pay that either. As far as i believe my vehicle is not total vandalized as the say.

The adjuster added some parts that were not even in the truck. when i told him about this situation he states that they should be there for safety. Like my glove box is not broken but the adjuster wants to replace it because he says its dirty. and i had no passenger side airbag. it was taken out to install some equipment. But the adjuster states it should be there for safety. As far as i know, no insurance company covers prior losses or any items that were missing before the loss. I don't know why this is happening. Since two and a half weeks K. Dayman was out of work.

So finally i call the supervisor M. walker and he assigned the claim to J. Hubbard and again i faxed over all the documents to him. He assured me on March 4th that once he receives the fax he will issue the check and he even made that note on the file. today is March 11 and i'm leaving messages to both of the claim handlers but there still is no respond. so i called claim service department and asked if both of the claim handler are working and they are but they are not returning my calls.

Since i stay at work all day,and the insurance company never returns my calls, i gave authorization to my sister to handle the claim for me. Her name is C. Bassi. Can you please help me. I paid for storage for the vehicle, towing and rental. But the company still didn't remburst me the money.

I had the rental coverage which was not going to cost me anything. But the insurance company never provided. so i had to pay it from pocket. they said that they will cover the towing and storage charges for the truck but i paid that from my pocket. I had extra coverage for custom parts but they are not covering that either. so why did i had insurance for if they never helped me out. Money is very tight. I lost my truck since its vandalized its worth nothing and i paid cash for it.

Purchased insurance for for my commercial truck on 3/3/09. I received a load requiring my insurance information and was told I could not transport any cargo because of insufficant insurance coverage, I called National/Geico to inform them of this and was told I would have to pay more money for cargo. I have requested them to resind and refund the total payment they received so that I could obtain insurance with another company that offered the requested amount of coverage being one million liability and one hundred thousand cargo at the same cost.

I am out of 1200 dollars and I can not operate without cargo insurance. I was told by the agent she had checked North Carolina DOT and that the requirement was 750,000. I informed her that I needed a million dollars liability as required by most freight brokers, and 100,000 in cargo. I went to a person who I trusted to be a qualified agent and she should have been aware of the correct amount of insurance needed for operating a commercial tractor and trailor. The insurance that was sent to me was 3000.00 above the average range of insurance fees. This did not even include cargo insurance. Now they want to add 650.00 above an already agreeded cost for the million dollar coverage I told her I needed. If I had known that this agreement did not include what we had discussed. I received the contract on Friday 3/6/09 after noting the contract did not have the proper liability amount and no cargo insurance at all. I made several attempts to speak with the agent and was told that anyone could handle this situation.

I have been with Geico for 2+ years. No claims, no accidents on a purchased new 2007 VW Jetta. I was backed into by a Ford Explorer. She immediately admitted fault and there were witnesses. After speaking to a number of Geico Representatives when deciding whether to go thru my insurance company or the girl's out of town insurance agent, i was promised the same service, VW OEM parts (i was VERY worried about losing value on a car for which i am still paying!) and a much easier time of it if i chose to go thru Geico, pay my deductible and have them collect on the claim.

Only issue according to them was that I would have to wait to collect my deductible until they got paid by her insurance. AND they promised i would get better service b/c my adjuster's job would be to make sure to look out for me, forcing the body shop to do a good job. I specified that i absolutely wanted VW OEM parts on a NUMBER of occasions and was told that this would NOT be a problem, even if I used their body shop (a Ford shop).

The Geico insurance adjuster proceeded to move forward without VW OEM parts - using quality replacement parts. I complained as soon as i found out (i received the estimate LATE friday nite and could not reach anyone until Monday morning - when they claimed it was too late.) I found it impossible to receive timely calls or any sort of remedy from the adjuster and his supervisor.

I just picked up the car today and made sure to bring a car expert. They put on a fender that didn't fit the car correctly. So now they have to replace with a VW OEM part. Which I asked them to do at the beginning. They did a crappy job painting the bumper - it was bumpy - easy to see on a black car. And the bottom of the bumper is scratched up HORRIBLY. the only (so far) bright spot in this has been that the body shop has stepped up and has said they will accepted responsiblity.

I can't begin to describe how DISGUSTED i am with the service i received from Geico. The customer service was horrible. PERIOD. No one should have to pay for service this terrible.

I set up a 6 month policy with geico over the phone. I was told to get the 6 month payment plan i had to use my Checking account and set up automatic Draft. I refused at first but when she told me my downpayment I had no choice. I paid my first payment and set up the next 5 payments each month at the end of the month. I got a statement in the mail out lining my next 5 payment. the next month on the due date no payment came out out so I called Geico to see what was going on. My payment were not schedule to run for another day or so. I inquired about the amount becuase this is something I allways do to make sure nothing has changed and sure enough something has changed. They were charging me $50 more for this months payment which was explained to me why which I understand however to not inform me and just run my account not knowing if I had that extra $50 in the bank is wrong.

They claim they sent me a letter in the mail..Which is no way no qurantee that I got this letter (esp since we had snow storm that week) I asked the Rep to hold of on the payment for a couple of days because I had other bills running and was not prepared to pay an extra $50. she told me she couldnt stop the payment and i should have known since they sent me something in the mail (which I still never got) so my choice was let Geico run and make everything else Bounce and get charged a bunch of fees from my bank or place a stop pay on geico. I called my bank and told them what happen and since I had the proof that the payment was $50 more then they were suppose to extract from my account they put a stop payment on Geico and charged me nothing.

I eventually payed the payment since I allready started my 6 month contract and seen no reason to waist all the other money I have payed but Geico feels like there not at fault. they charged $20 more for stopping the payment. all this could have been avoided if the rep advised me of the payment when I asked her over and over again. She was incomptent and so is Geico. Worst Insurance Company ever for the Little People.

I talked to the manageer over the phone and All she could say is we sent you a letter. Thats not good enough. They have my email. They send me statements Via email why couldnt they have sent me a email a couple of weeks prior to the due date informing me of the increase in that months payments? They didnt and I allmost went Bankrupt if my bank didnt understand and helped me. Now I will not let anyone run a automatic draft on my account. Its not worth it!

My vehicle was stolen and geico refuses to pay. They have no grounds for denial and now i am paying for a vehicle i do not have. I paid for coverage so it is my right to have the car paid for. I am filing a lawsuit against them and would like any extra assistance I can get. Thank You..

I have no vehicle to get to work. I have to get rides or borrow someone's car. I stll pay a car note and I had to retain an attorney so this has cost me financial hardship. I can not afford to get another vehicle until this is resolved.I welcome an attorney contacting me.

I called Geico for auto insurance looking for the least expensive insurance I could get. I was offered a liability policy by a so called licensed representative. I was told my first payment would be 113.74 which I paid by debit card that day. I received my payment confirmation and contract to sign via email within the hour. I signed it electronically and printed it out. The contract included payment dates and amounts.

Later, I noticed that the initial payment had not been deducted from my bank account and I called to see why not. It seemed they had used old bank information, I believe from an older online application I filled out less than a month before but did not submit. Either way, I paid with my current account that day - 113.74. On Feb. 12th, I called to check on my next payment and make sure that I had the right amount and that they had the right account. They informed me that my policy had been canceled and that they were refunding my original payment that same day.

When I explained the mix up and asked that she fix it and not return the payment I was told that the returned payment could not be stopped and so I offered to pay it again. They instantly deducted the initial amount again from my bank account but the returned payment never arrived that day or a week later. Two days ago I spoke with them and they said it had been returned to my bank and it was probably on hold. Today they said they couldn't return it directly to my account per Florida law and they had mailed it but it would take 7 to 10 days to get here.

As a result of that payment not being returned when they told me it would be I have incurred $204.00 of overdraft fees. Geico asked me to send them proof with a bank statement and they would see if they were at fault. I have been charged the initial payment twice = $227.52. I have been told that I actually owe them $47.00 now because the coverage the signed me up for wasn't what is required for my car because it is financed. The quote and the contract were not for that amount nor have I ever been given anything in writing regarding the increase in coverage. These people are liars. They are committing fraud. And, they are thieves. I have every piece of paper from them and I am certain that I could easily win my case in court. I look forward to the opportunity.

I was waiting for the light to change on 3/29/2006 and a Geico insured person rear ended me.

The physical is neck and back injuries and I have been off balanced and the ENT doctor which tested me stated that there has been microscopic damages to the nerves which could cause that feeling. My back sometimes goes out on me and I still have problems with the strength in my arms. I am active in the non profit sector and this inhibits my ability to do some things that I am accustomed to doing. I am now careful of the activities that I am involved with even activities with my young child.

Geico has been stonewalling this process from day one and I feel that they are punishing me for an accident in which their insured has caused. This has been the most stressful event I have encounted and each time they contact me there has been a space of months before they return my call. I know that this has been a long process and I refuse to let them just run over me by labeling my claim as a nuisance claim. I would like to consult with an attorney and receive some type of advice at this point. Thank you.

I was stopped at a red light, when a woman on a cell phone hit me from the rear going about 45 miles an hour. The loaner Honda that I was driving from the repair shop was crushed. I was really hurt. When I notified Geico and was sent to physical therapy by my doctor, Geico had me go to their company doctor to verify my injuries to pay my medical bill. Their Doctor got my medical files mixed up with another patient with a long history of all kinds of medical problems including in and out of drug rehab. Then Geico denied all my medical claims. They cut me off.

My doctor wrote to them saying she had been my doctor for years and none of the things the Geico Doctor had were true. My attorney also contacted Geico. They did not care about the truth. I wonder if they did this mix up on purpose so they wouldn't have to pay me. I wanted to sue them, but finacally it would have cost me much with legal fees to pursue this. I think they count on this. It was really an awful thing Geico did. They did not return my phone calls and the letters I wrote with the correct information.

Then to top it all off, my Honda (which had been in the repair shop) and was in mint condition was stolen. Beware! Geico does not give the blue book value on auto theft. My Honda dealer had given me a letter as to the mint condition of my Honda Accord. But Geico pays you by going through the cheapest ads in the area newspapers and then averageing them out. In other words they take the clunkers that are sitting in someones backyard and not even in running conditon and they average the lowest prices in. My $4000 blue book car got a $600 check from Geico. They are truly unethical and dishonest. Do not ever buy Geico. I am with Travelers now and am very happy. I had an incident with a rental car where it was parked and someone did a hit and run. Travelers treated me with respect and paid the damages with no hassle.

My complaint about GEICO has to do with how difficult they make the process for a consumer and is not something that can be litigated. However, when considering insurance companies, read my complaint carefully because this is how they treat the public.

My son lives out of state and is insured with GEICO. At the moment I am paying his premiums. Twice a check I mailed to GEICO was returned, once for an incorrect policy no. (not sure if this was true) and the second time because the name on the policy did not match the name on the check. Why would they care who is paying the bill?? So I called and they asked for all my son's private information, SS#, dob, etc. which I provided. They asked for policy no. and I said I did not have that so they would not allow me to pay the bill with my visa card. My son was hospitalized at the time and I could not access the info. they kept citing privacy issues. I explained I was his power of attorney so they asked me to fax that form and include the policy no. This conversation went around and around, even after I spoke to 2 other supervisors. No one seemed to be listening to me and they kept repeating the same mechanized corporate response. "I understand your frustration, blah, blah , blah.

when my son left the hospital he called them and said it was ok for me to deal with his policy. I then called them back, gave them the policy no. which I had at that point, and charged the bill. I told them my son had my permissionfrom now on to use my charge card so that in the future there wouldn't be confusion. The GEICO agent noted it in the computer. All ok, so I thought. Driving home from work I get a phone call from my son and a GEICO agent on the line. the agent said that my son wanted to pay for his policy (first payment from me was for his old car and now he needed to begin anew with a new used car he bought) and could he use my card. I asked why they were calling me when I had explicitly given my permission. "I understand ma'am, but due to identity theft concerns we need your permission. " I was seething but I gave my permission.

I am not an employee of AMICA (I'm a social worker) but I am sticking with them and recommend them to anyone.

We have been insured with Geico for 4 years, with no claims. We haven't been in any accident in 20 years. Due to a recent snow storm in the pacific north west I decided to add my Ford Expediton back on my policy, which removed in the early fall because we usually use this car for hauling my boat because it has more room for people and gear, anyway I do this every year and I decided to put it back on my policy to get around better in the snow, I called before leaving home in the truck and was certain to ask if my policy was in effect as of now and told the agent why, as I was leaving after that call to pick up my wife.

About 300 yards from my home I slid into a very deep ditch after colliding with another SUV already on it's side in the ditch, I am now under investigation for insurance fraud, as Geico says the timeline is suspect. So far I have had to do all the footwork to gather any documents they require to process my claim, to cap it all off by contracting the most erogant investigator who wants me to help him provethe validity of my claim even with all the proper documents in play to establish a proper timeline to validate my policy and my claim , they still manage to draw their monthy extortion from my account.

I have been in an accident and my brand new 2008 honda civic has been smashed in the front . Geico insisted that I sent my car to their authorised body shop which I disagreed and sent my car for repair to an authorized honda dealer bodyshop . Next I knew why they wanted to send my car to their bodyshop . They want to use after market body parts on my new car with 9000 miles on it .

They did not even reveal that to me ,and I only came to know about it from my repair shop . Now the situation stands that they still are unwilling to give any honda authorized body part ,but honda says that if otherwise my warranty on my new car will be void .In this situation I am paying 500 dollars out of pocket so that my warranty is not voided . The adjuster given to me has been horrible .

He neither knows the rules nor the policies . Also in my policy nowhere it it is written that it is Geicos policy to use after market parts . It says it would return the car in preloss condition ,which definitely wouldnot be the fact in my case. Horrible service for all the cute customer service and advertisement . Geico would rip anyone off the low price they claim to give in the first instance .

I was involved in an accident while insured by GEICO. The accident was NOT my fault and I had a witness to prove my side. GEICO found me at fault and couldn't provide a logical explanation. They didn't even ask to speak with my witness. The claim rep simply told me that You needed to drive safer because the road conditions were poor. I was driving less than 5 miles an hour and someone pulled out from a stop sign. They didn't care that the person didn't have the right of way and they didn't care that I had a witness. Horrible company-would never go with them again.

On August 2nd, 2008, I cancelled my auto insurance policy with Geico because of their poor customer service and because they caused me a $250 fine by cancelling my insurance policy (apparently because of my payment being lost in the mail) then telling the DMV that I have no insurance without first contacting me. I made the mistake of paying Geico a six-month premium before I learned about of this.

I've signed up with a different insurance company since then, yet I continue to get recorded calls harassing me about the policy at Geico that I do not want. Each call costs me money since I use a pre-paid cell phone. To date Geico has not reimbursed me for the premium they owe me after my cancellation, they have not reimbursed me for the $250 fine, and they continue to make harassing, automated, prerecorded phone calls. The harassment and unpaid amount that Geico owes me has gone on way too long.

I received the latest call today, 1/12/2008 at 2:05 pm, a full five months after I cancelled my policy. I urge Geico to do the right thing and reimburse me, and I urge consumers NOT to use Geico. 1. $250 fine from the Nevada DMV 2. Geico owes me a refund for the remaining balance after I cancelled the policy. 3. $2.00 for my cost of answering their unwanted calls on my pre-paid cell phone.

In Sept 1996 My auto insurance was covered by GEICO for the maximum amount for safe coverage to include uninsured/unlicensed drivers. We drove to cape Hatteras, NC for a one week vacation 10 years overdue. We arrived late, 11pm and were tired. We decided the next morning to get food. So early 10am we drove a 4mile drive to the store. A torrential downpour was encountered and the vehicles immediately front, due to visibility, were slamming their brakes, hydroplaning and colliding with their respective front vehicles. We also collided with the vehicle in front at about 5-10 Miles per hour. That I am sure of because I was fully cognizant of my closeness and the situation. I turned around to see if all were okay as they were. upon assurance I began to turn my head around when I noticed a vehicle behind approaching extremely fast from about 500 meters. So fast I didn't have time to prepare the family. We are hit so severe I could on remember waking the next day in the hospital with one of my daughters. My wife and other daughter were diagnosed and released with back pains and shock.

I later found I was ticketed for speeding 45 in a 35 mph zone. Knowing that was in error. Weeks later I drove back to photo the Posted 45 mph Speed Limit Sign. I even collected eyewitness confirmation from those who observed the crash. Their testimony was as I reported. I consulted GEICO, the Attorney General of New Hampshire and North Carolina and was given excuse that NH and NC had an understanding of uninsured motorist that this particular incident was left to the insurance company's discretion. Well that was just the start.

To this day, my family and self have extreme back problems, herniated disks, pinched nerves, headaches, migraines. When I learned I had only one recourse, GEICO, my hope was for the best. It began when my family members were encountered by GEICO agents requesting that they sue me for improper driving. taking advantage of the bogus report against me. Not only that but our medical problems encountered too numerous delays and copay's of ourselves to cover their neglect. This disrupted our family so much for the years to come. I had to drop from attendance at a university due to the extreme pain, still encountered today. My daughter has migraines and the rest of the family has back, leg, and neck problems. I pity the GEICO GECKO should I ever encounter it en route of my travels. I was blacklisted for nearly ten years from other insurance companies. To this day I search for insurance companies that insure for legal liability rather than economic liability. I wish only yo fore warn those seeking reputable insurance companies. Do not be fooled by advertising. At this late date and time I searched many for assistance until now I happened by your website.

In November, I got a quote from Geico for 542.00 for 6 month premium. I jumped on it and insurance started on 12/2. In late December (before Christmas) I got a call saying that they were going to raise my premium to $1100 for 6 months and I had until Feb. 22 to accept this offer. I asked them why there were raising it. I have never had a claim on insurance, and had good credit.

They said that there were two speeding tickets on my record that I did not disclose. (One by me and one by my husband) Those tickets were 4 years old. They only asked if I had any tickets in the last 3 years. Also, I had Geico when I got the tickets and had Geico for 2 years after that. I checked my policy online with Geico and it said my premium was still $542.00.

I called Geico again and was told again that I had until Feb. 22 to decide if I was going to accept their new premium offer of $1100. I explained that I would like something in writing and was told that I would be getting something at some point. Today (Jan.2) I get an email from Geico about my policy premium (supposed to be deducted today).

When I attempt to login, I get an error that my policy has been cancelled. I called Geico and explained that I was told I had until Feb. 22, and they told me that the other TWO reps were mistaken. But that my policy was not cancelled, and that I had until Jan. 11 to accept their offer. My concern was that someone was telling me something and wouldn't send me anything in writing to confirm that my policy was still in effect until the 11th. What if i had an accident tomorrow? Would I be covered? The supervisor says I would, but online says I've been cancelled.

I asked for access to my online account until the 11th and was told that they can't give it to me. They also said my letter had been mailed on the 31st and wouldn't send me anything in email to verify coverage until the 11th. I will never, ever go to Geico again. I understand that things can change premium quotes, but mine almost doubled. And it worries me that they refuse to send me anything in writing saying I am covered. I'm supposed to believe the rep that is telling me that the previous two reps were wrong? Geico is a total rip off. I think was really irritated me is that I've had Geico for years and left. I thought it was a mistake to leave and wanted to come back to Geico and this is what I get. Glad I left and will never be back.

We were hit on our street and contacted Geico. We wanted to know exactly what needed to be done. They told us that our deductible was $500 but if got a police report it would than only be $250. So we got a very unfriendly police officer to take the report and than five days later I had to take off work to go to city hall to get the report and fax it to Geico. Everything was going great until the day we were to get our car.

They call us and tell us that it will be $400. We are surprised so we ask why $400 they try to act like its nice because they took $100. We tell them that we were told it would be $250 because we got the police report. Geico people acted like we were crazy and that it was not true. We told them that the woman who helped us told us this and asked that because its a day before christmas and we were only expecting to pay $250 can they do anything.

I was put on hold for at least 10 minutes and than they came on and told me because this employee did not document that she told us this that they could not do anything about it. And than rubbed it in that most people only do a deductible of $250 because no one wants to pay $500, we had no idea that we could do a lower one. My husband and I are now looking for new insurance.

They were so not understanding so we are going to get different insurance and hopefully borrow some money to pay for everything

I switched to Gieco about a year ago and it's been a nightmare ever sense. When a claim is made they ask for the contact person of the person responsible for the car and then they call the policy holder instead which causes a lot of unnessary headache on the customer. Recently my daughter made a claim due to her car being hit while she was visiting her father.

Because the car was at a different address then my physical address they are demanding that I fill out a bunch of forms proving where I live. No where in the policy does it state that when making a claim the vehicle has to be at my residents, and since her car was totaled how could it possible be moved anywhere. They have the worst customer service EVER! I am switching immediatly and I tell all my friends don't be fooled by the commercials this is the worst company I have ever had.

My vehicle was stolen and totaled, it is a total loss. I owned a 1993 Toyota Supra, 5 speed standard with customized rims which were insured. I have full coverage, and have been with GEICO since I was licensed. I have submitted the company adds found on CA newspaper and online since my vehicle is a collectors item. After talking to their employee, this was what he suggested. Then I was told later that my vehicle was appraised at $12,750 in Hawaii, which is what they are offering me. I later found 2 similar cars of the same year with higher mileage which were sold for over $18,000 as well as another 2 still currently for sale for $17,000 which I submited to the agent. I now still did not get any updates on my claim; it has been well over a month (claim reported 11/12/08).

My vehicle is totaled and GEICO refuses to give me a fair market value. They are offering me 5 to 6 thousand dollars under market value.

Recently we updated our insurance policy with Geico and we got a reduction if we chose to have our monthly premium drafted from our account. I agreed. The day that the paymnet was due to be drafted I woke up with an overdrawn bank account. Geico had taken out two payments instead of one. The total amount that they took out was $423.00. This caused us to incur $210.00 in insufficient funds fees.

We contacted them and they saw the problem and said that they would resolve it. They said it would take from 24 to 72 hours to resolve. This was unacceptable to us as we had no money and they were at fault for it. We did manage to get them to put the amount that they had deducted mistakenly back in within 5 days. They needed to research the insufficient fund fees in order to make sure that they (Geico) were at fault. They told us that any overdraft fees that we recieved because of this would be taken care of.

They did approve payment of the first round of overdraft fees. The told us that it would be put into our account electronically. When we did not see it they told us that it would have to be sent to us in a check per Georgia law. They told us the check was coming from Georgia on Thursday the 11th. Then they said it was coming from Maryland on the 12th.

Now they say it was mailed from Georgia on the 12th. It is the 16th and we still have not received it. Due to this, we have incurred more overdraft fees as of last night. I called this morning and they assured me that they would be taken care of. This afternoon they told me that they would not be taken care of because the amount that we spent was over $200.00. In actuality the amount was $166.00. It was living expenses.

In the last week we did receive a paycheck but we have two bills that automatically come out of it. The paycheck was for $854.00. We have a $505.00 payment that we must make by the 15th every month (that is documented in the bank statement that we sent them) and a student loan payment of $145.00 that also comes out on the 15th.

This was also documented in the bank statement. I tried to explain this to Geico in the beginning. By dragging their feet they would only keep us trapped in a cycle of overdraft fees that we would be bugging them about. When they offered to cancel the previous check that they had sent out I told them no because I was sure that the check would be here today. When it was not, I called Mrs. ----- and asked her to do that as we had discussed. She said that UPS would not allow them to overnight anything that was in the state of Georgia. What??

I have a claim for a a car accident and Geico told me that the estimate for the damages are 2200 but afetr wait and wait Mrs. B. King adjuster supervisor, told me they are going to pay me only 50% because my car do not deserve 2200 because is car 1998. And she told me if I do not take 50% they close the case and do not give me nothing. And hung up the thelephone. Can you help me? Please I do not have money to pay for the attorney. What should have to do? Thank you

I hav been with Gieco for over 21 years. No claims but had to submitt one recently. They are arrogant and spend millions every day on their advertising but use every means to rip off the consumer. Be aware that they lobby for control. A class action suite is pending...this company needs to pay the price for years of abuse.

7 weeks of battling Geico///no results

I claim was reported for vandalism on 02/23/08. GEICO broke the claim into two claim and apply two collisin deductible $500 each instead of applying $100 deductible for vandalism, while their own adjuster recommended for $100 deductible in his estimate.

This is an instance, how geico is deceiving the customers with self styled arrogance. The offer was refused and the customer is living with the damaged car (This is a 2007 VOLVO S60 new car). I hold them resposible for the sufferings and discomfort of living with a damaged car.

I had car ins. with Geico. My son loaned his car to a friend who totalled it. Geico adj. the value of the car down saying the conditions was bad. This however, was not true. This is another complaint. Then GAP ins. was suppose to pay off whatever my ins. didnt. IAS said they go by NADA, Kelley, or the covered collateral determined by your primary insurer. They would not pay off my vehicle.

To make a long story short, I had used Geico for 36 years without a claim (other than a couple of windshield repairs). My son lost control of the car had an accident that totalled the car (no injuries and no other vehicle involved). Geico paid the claim but sent a cancellation notice. What a terrible shame that a loyal (good driver) person would be treated with such disregard.

Just read through the Geicko complaints. I am an insurance agent and I see this irresponsibility from my clients all the time. One guy let his policy cancel and then is mad at the company for reinstating it and not giving him the correct amount. Did he even consider that this would not have happened if he was more responsible.

Another person got in an accident the day after he switched his insurance. Every company would question this. Another person is mad that the hit and run accident will go against their insurance. This is how insurance works believe me your not being singled out. Does anyone realize that your insurance policy is a contract between you and the insurance company. The best way to understand that contract is to read it! We need to become a stronger nation with intelligent people. Not a bunch of whiners that complain when things do not go their way. TAKE RESPONSIBILITY!

Would not give fair estimate on a totaled vehicle, I wanted vehicle back and they wanted to drop $1600.00 off the salvaged price, they did not want to pay me for the custom features on the truck, but the wanted to charge me for them if I wanted the vehicle back.

The vehicles totaled, the accendent was because of bad weather conditions, I was driving under the speed limit, but GEICO blamed me for the aacident. All I want is a fair price and the truck back.

I contacted Geico on October 12, 2008 to cancel my policy because I had other insurance, at that time I was informed that I had a refund due to me. I called back on October 27, 2008 to find out the status of that refund and I was informed that it was deposited into an account ending in 1422 which is not my account. I asked the guy if he had information on the account and he said no. I told him that was not my account and where is my money? He stated they would investigate and send me a paper check I called back on November 12, 2008 to find out about the paper check and I was told by Sam a supervisor once they release the refund they cant get it back so I am just at a lost for my money.

I was going to use that money to pay for my daughters daycare. I recently lost my job due to hiring freezes and dont have any income. I am single mom of 3 girls. Thanks a lot Geico

I just went online to check the status of my claim, as I drive around in my damaged mercedes, with no guarantee of repair, certainly no repair appointment.

Geico has gotten the entire premium upfront, and my CLAIM IS CLOSED!!! Although I have only been with Geico for a few months now, I deeply regret ever making the switch. We took a few weeks to make the decision, and during that time we received numerous calls from our most attentive Geico representative. She seemed so sweet, personal and reassuring, that we finally overcame all our concerns about changing.

She made us feel like we would have that same "personal" service and our own agent with a real name and phone number to contact at any time like we were used to with our previous company. We have not heard from her since. We have absolutely no way to contact her.

Why? I would assume because she is in the business of sales; and once a sell is made she moves on the next one. Here's my story in a nutshell: While on vacation at a coastal resort a couple of weeks ago I was "stalked", "chased" and finally bumped by a young man who later claimed to the officers that responded to my call that one of the, well how shall I say it...less than desirable local hotels was his home address and he was in a vehicle which he claimed belonged to a friend of his.

Several other drivers on the road that night had dialed 911 about this same driver; but I was the unfortunate victim who got rammed. This was an extremely terrifying experience. I had no idea what the state of mind of this crazed driver was. After being rammed I feared for my life.

Due to the fact that this driver seemed potentially very dangerous I traveled past the point of impact and pulled into the first well lit and busy store parking lot I could find. Police responded and by the time I left the parking lot, a wrecker was there (I assume to tow the vehicle he was driving) and the other driver was in handcuffs.

I learned that when I did not stay at the scene for safety reasons I just happened to drive out of the city limits before stopping at the first "safe" looking location. Bear in mind that I have not been to this city in over ten years.

Exactly where the city limit ended was not on my mind when I was trying to find a well lit and safe place to get off the road. Due to this, the officials could not write out a report for me, however, they did provide me with all of their contact information and offered to speak to Geico and explain that I was a victim and not at fault.

They were most sympathetic to my predicament and said for me to have my Geico rep contact them and they expressed that they would more than happy to go over all the details with my Geico representative. GEICO TOLD ME TO CONTACT PROGRESSIVE, THE INSURANCE CARRIER OF THE OTHER VEHICLE. THEY TOLD ME TO HANDLE ALL CORRESPONDENCE WITH THE POLICE DEPT. THAT WORKED THE SCENE.

I REGRET TO SAY THAT MY SCHEDULE DOES ALLOW TIME FOR ALL THIS. THIS IS WHY I THOUGHT WE PAY FOR INSURANCE! I HAVE NEVER IN MY LIFE HEARD OF AN INSURANCE COMPANY ASKING THEIR CLIENT TO CONTACT THE INSURANCE CO. OF ANOTHER PARTY IN A CLAIM SITUATION, AND EVEN MORE SHOCKING GEICO DEMANDING THAT I CONTACT THE OFFICIALS WHO WERE ON THE SCENE.

Therefore, seeing no other option but to do the job that I thought we paid Geico to do, at least if I want my formerly nice vehicle repaired, I proceeded to spend countless hours pursuing this. The Progressive adjuster actually came to my home, located in a different state and about nine or so hours away from the scene, today. This is no thanks to Geico.

It appears that Progressive is going to take responsibility for their clients actions. He even said that he found it most unusual for me to be dealing with them directly.

If Progressive indeed follows through with this repair, not only will I switch to Progressive, but I will talk to anyone who will listen and my entire family about making the switch as well. This has been a most educational experience about the extreme lack of service and professionalism within the Geico business structure. I am going to copy and paste this complaint all over the internet and tell anyone I meet because if I had read an honest account such as this during the time that I was so indecisive about changing I would have NEVER switched to Geico.

As a result I would not have spent countless hours dealing with another person's insurance company. Not to mention the stress and anxiety that this ordeal has caused me. I'm driving around in my damaged Mercedes that I have invested a lot of money in, knowing that Geico was paid the entire premium up-front.

If you are thinking about changing to Geico, please reconsider if customer service claims, reliability, repairs, communication, participation, timeliness just to name a few considerations are important to you. There are a number of good, reputable insurance companies to choose from that do offer excellent customer service. I know, I used to be with one of them.

I bought a new car with my fiance and insured it under Geico. They were the first insurance company we called. They accepted our policy for both of us under the same car and cancelled us the next day. This would have not been a problem if we bought the car out right, but we financed the car. Now we have to find another insurance company before the bank catches wind. This will be done, but the reasons of cancellation should have been known before hand. I am wondering if they legally can do this? I live in NY State. Can Geico just cancel my insurance from 1 day to the next?

Well My Fiance and I are suffering because we have to wait for that check to come back with the money we paid yesterday and then tomorrow we have to find new insurance... So I feel like Geico ripped us off... And if it ruins the finance companies support and we have to return the car, I'm going to sue Geico for the price of the car plus back insurance. Because, and I stated to Geico Is this it? and they said Yes. As Geico claims to monitor all calls they should have a copy of the conversation. If not, well.... They wronged us. I will never shop Geico again! Matter of fact I may start an Anti-Geico website!

My son was hit by an individual insured by GEICO, he was pulling a trailor and the insured pulled out and hit him in the side of the trailor destroying it. The insured was at fault according to the police report, however now GEICO has denied liability for this claim. This is a $2000 claim which their insured was totally responsible for and they are denying coverage. I am in the process of filing suit again this rediculous company for this simple cliam.

BEWARE if you have GEICO or have the misfortune of being involved in an accident with one of their insured. THEY WILL DO ANYTHING TO KEEP FROM PAYING THE CLAIM. The Regional Claims Rep. is Jeremy and the adjustor is Gerardo. The experience I have had thus far with this company has been very negative. All I am asking for is that I be made whole and put in the same position I was in prior to their client hitting my trailer. Now I am out of a trailor completely.

A INNOCENT VICTIM OF ONE OF THEIR CLIENTS SHOULD NOT HAVE TO SUFFER DUE TO THIS COMPANY GOING TO ANY EXTREME NOT TO COVER CLAIMS THAT THEIR CLIENTS ARE RESPONSIBLE FOR. ALL I WANT IS TO BE MADE WHOLE AND THIS ENTIRE MATTER PUT BEHIND US. STAY AWAY FROM GEICO! DO NOT PURCHASE THIS INSURANCE AND HOPE AND PRAY THAT ONE OF THEIR CLIENTS DON'T RUN INTO YOU!

company had auto repared at there repair shop / with warranty/ now there is problems with the repars and they wiil not fix

This is not a complaint about GEICO. I hae been insured with GEICO for over 10 years, and have NEVER had a problem, not with settling claims, making changes, working out payment arrangements, anything. I reviewed many of the complaints against the company listed on this site, and while a few may be valid, the majority could have been avoided if people would read their contracts to know what their rights and duties are. Additionally, basic insurance law should be a part of every driver's education--be it through high school or driving school. It would make things a whole lot clearer for so many people who have no idea that the way insurance companies handle many issues is set by the STATE and not the company. If you don't like the laws and regulations in your state, tell your legislator. If they don't listen, put someone in office who will.

The consequences of my experience with GEICO has been that anytime my car has been damaged, I was treated with respect, and my problems were resolved quickly and fairly, in accordance with the terms of the contract I agreed to by purchasing a policy, and in accordance with the laws and regulations of the state I reside in. That is worth more than money, in my opinion.

I'm currently insured with geico auto insurance I had just put a new policy in effect. 2 days later I hit a deer. I made the claim since I have full coverage with a $250 duductible and an adjuster came out and assessed the damages there is aprox. $3400.00 damage. I was told I could get my car fixed immediatly but then an investigator called and said he needed to meet with me so we met and he did his investigation talked to family members neighbors and several managers at my employer all of which have a different opinion about when it happened

now I understand the reason for the investigation butt its taken about two weeks and I've had to drive my car around damaged with 1 headlight and I've just been getting the run around from geico and its investigators. he also was trying to coach my bosses into saying the accident happened way earlier! I think geico hires people to try and get them out of paying claims especially ones like this. has anyone ever had this kind of expierence?

Geico's insured ran a red light and totalled my SUV and another woman's car. They give me the run around every time I call there to get an answer as to when and how much I am going to receive, they come up with excuses. At this time its been 6 weeks and nothing. The insured does not have the proper coverage for the amount of damage he did.

As a result of the accident I sustained torn ligaments to my neck, herniated discs to neck and back two of which are bulging putting pressure on my spine and muscle tears in the surrounding areas.

I think this is a total rip off none of the cars that were involved were at fault what do I have insurance for and what is it protecting me against?

I've taken my truck to two different auto body shops and they have told me that the cost in repairs would be around $900 to $2500 dollars and my insurance will pick up the difference once I meet my $1000 dollar deductable why should I even bother? No was in the cars at the time of the accident, all the vehicles involved are neighbors of mine we are all trying to figure out why our own insurance we pay for is not protecting us again someone else who is at fault.

I wrote a complaint to GEICO about their website and got a very rude and snotty reply from some woman named Anna D. that calls herself The Commish. I was mad, so I wrote to GEICO to tell them that The Commish is acting [rudely] and I got a reply from some drone saying that I needed to complain to Anna D. again.

Basically, nobody at GEICO will deal with consumer complaints and after reading the issues others are having here, I figure I might as well go with a company that is more reliable than one that allows their employees to speak disrespectfully with customers. The Commish? Really?

I was rear ended by a DUI UIM Motorist I received damage to my persons and although I had coverage Geico has refused to pay me. The drunk driver did not have insurance but I did.

I am disabled. I have an attorney.

geico billed me 548.00 dollars extra for a 6 month auto policy for my son. he turned 17 and has always lived in Mass. I have always lived in Rhode Island. The additional fee was because I let my son use my vehicle to take a driving test in order to obtain his license in Mass. After talking to several representatives and faxing several pieces of documentation the bill is now 109.00 dollars. my complaint is why do I owe anything? I have been a customer for 8 years and have always paid my bill in full on the day it was due. The 109.00 dollar bill is now in collections tarnishing my credit for something that should never have been charged in the first place.

I had to find a new insurance company, however the rates are lower and my son did not have to be put on this insurance. The agent told me that as a customer, that is MY OPTION!!!!!!

Geico has basically not paid a claim when their insured vehicle was at fault and I was not based on their claim that they cannot locate the owner of the car to verify with him it was not stolen. The car was not reported stolen. SC law states the insurance follows the car. The car they insured was at fault.

I have incurred debt for a rental, hospital visits, and new car.

I was involved in a hit and run in my apartment complex, Geico has plan in place for this they said my best bet is to knock door to door and see if anyone admits to hitting my truck, thanks geico way to help out!! my girlfreind has USAA they have a plan in place for hit and run scratches that occur on private propertly, if you can get USAA $100 is all you pay out of pocket and they fix the damage for you since it really wasn't you or your driving that caused the incident, and that is why any size deductable.

I was involved in an accident while living in Orlando, Florida. There were no tickets issued as the authorities could not determine who was at fault (my word against theirs). I was sent home because my car was still functioning though it had major damage.

I immediately called Geico to report it, and they gave me instructions for obtaining a rental car (part of my coverage but with a 30 day limit) while my car was being fixed. They said a rep would come out to evaluate the damage, and they also gave me the name of dealer garages they recommend for car repairs.

The rep did not show up for 3 days or so. When he did, he coordinated getting my car towed to the auto repair shop that Geico recommended (a Ford dealership actually). The garage stated my car would be fixed within 10 days.

After 10 days I called the garage and they stated that they didn't start work because they were waiting for the Geico rep to come out and inspect the vehicle and the agree to the repairs the garage claimed were needed. When I finally contacted the Geico rep, we met at the garage and he stated that my car was totaled. I went home and waited for the next step.

Days went by again and I called Geico, they put me in touch with my rep who now stated that his decision to total my car was overturned. My car was now NOT totaled. So we went BACK to the garage to tell them to go ahead and do the repairs...estimate was about $8,000.

This was approaching 20 days after the accident and 20 days into my rental coverage. So once the garage received the final decision from Geico to repair my car (having agreed on the repair estimate), the garage scheduled work....BUT they now didn't have an opening to begin work for another week or 2.

During this time I was informed that the other car had filed a suit against my insurance and Geico paid them $10,000 no questions asked.

By the time the repairs on my car were finished, I owed the rental company $900 because my rental car coverage was exceeded. I made several calls to Geico to get them to pay this since they were the ones who stalled the whole process and I was denied. I continued on this frustrating and time consuming pursuit for fairness for several months only to be denied.

Geico paid a $10,000 claim from my policy to someone with no questions asked, no tickets issued, no fault determined in the accident - they gave me the run around when trying to get my car repaired (inexperienced rep maybe???) which cost me $900 for a car rental - yet they would not cover my rental expense.

I was furious and helpless against the insurance giant, and I would like restitution.

I argued the premium with them after my buying a new car. Meanwhile, I was also shopping online with other companies. However,Geico assumed I said Yes in the phone and agreed with the premium number they offered me. Actually I never said Yes or Agree to renew or Paid the renew fee to Geico. Now I get the much better offer from another big company. I'd like to stop with Geico now, but you cannot imagine that the Geico charges me on the new car within 2 weeks after I bought from the dealer. (The dealer always allow 2 weeks to finalize insurance company).

Now I feel so angry about Geico, why Geico assumed I said Yes to continue with them? Anyway, the dealer allowed me 2 weeks to finalize the insurance company. Why Geico charges me over $10.00 just with 2 weeks? I argued with them and refused to pay that charged fee, I also asked them to show me the proof when and how I have said yes, but Geico doesn't show me the proof and keep the wishful thinking on its part. I will sue Geico! Is anyone here that we can unite together to fight with disgust Geico?

Regarding our daughters fender bender--driving a borrowed car she'd been told was insured by the owner and wasn't; now Geico is going after her on behalf of the people she hit. The update is that our daughter WAS insured by GEICO at that time! We had her on our policy and Geico knows that; but they refused to pay the claim from our policy. We're not sure why. We just went over our records and saw that we had not yet taken her off of our policy, because she had JUST moved out of our house.

Geico obviously just doesn't want to have to pay this at all; even though both parties were insured through them. They are causing our daughter alot of mental anguish by taking her--instead of the owner of the car she was driving to court--even though she WAS INSURED with GEICO.

Single unit multi family dwellers BEWARE! If you use Geico auto Insurance and you have an accident with one of your family members of the same address you are not covered! Check your exclusions and endorsments of your policy. The insurance commission should not allow such exclusions while they demand you and I to have liability insurance.

In Sept of 08 a 23 yr old son with the legal minimum insurance thru Geico , rear ended his father at a traffic light that went from red to green to red just about that fast due to an approaching fast commuter train. A low speed rear ender however with crinkle zones the way they are today the damage to the front vehicle, which should normally be covered by the liability of following vehicle, was $3000. And denied.

I highly recommend rereading your policy and dropping Geigo INS for the frauds that they are. Please be advised that there is no coverage for the above referenced loss. GEICO Casualty Company will take no further action with respect to this claim. Your driver and our insured are resident relatives; therefore, property damage coverage cannot not be afforded for your vehicle due to this loss. Should you have any questions, please contact me at the number listed below . We are required under section 2695.7(b)(3) of the Unfair Claims Settlement Practices Regulations to provide the following notice: If you believe that your claim has been wrongfully denied or rejected, you also have the right to have the California-Department of Insurance review this matter.

the sons truck was damaged beyond the financial ability to repair it and the fathers vehicle was covered by AAA ins.

2 incidents: My daughter drove a borrowed car, she was told was insured. She slightly rear ended someone--who said they weren't hurt. The car she drove actually hadn't been insured by the owner, but she didn't know that at the time at all. The people she hit were insured by Geico. Now they claim injury, and Geico is harrassing our daughter, rather than going after the registered, supposedly insured car owner.

I was hit by a reckless driver that ran through a red light at a very fast speed. She was insured by Geico. The police report shows this to be 100% her fault.

Geico is suing our daughter, who completely beleived the car was insured, is out of work and has a new baby; rather than going after the registered owner of the car she drove. We have explained this to Geico in detail many times, yet they keep going after her. At the same time, refusing to pay the bills from my accident, caused by their insured. Our daughter needs the attorney, we have one.

My husband is temorarily disabled, has been out of work 3 weeks. Workers Comp is screwing around the insurance company has not showed up to his workers comp hearings. Now they have set another hearing for 10/3, meanwhile we have no income coming in. I am a stay at home mom of 2.

I called GEICO & Emailed them our situation & they said the bill is due 9/11 but they can give us to 9/13 or they will cancel the insurance. We have a leased vehicle on the policy & if the insurance is canceled they will take the car. They said they couldn't do anything.

On 7/24/2008 I was in volved in an accident. A [man] hit the back of my vehicle. [He] received a citation, did not notify his insurance co. of the accident. I called Geico at 4:30pm on the 25th to see if [he] had filed a claim. He had not so I did so. [He] claims I was at fault because I cut in front of him. An investigation wa launched and now 37 days later I am still waiting to get my car repaired. The examiner for Geico has sent a letter stating he has 10 days to get in touch with her.

[Geico] suggested I file through my insurance co. However I have a $500 deductable. Why should I pay my deductable when it is their insured that was a fault. I left a message suggesting Geico send me $500 and I would glady filed through my insurance co.. What can I do?

The back end of my car is damaged a tail light is broken whickh could result in being pulled of by law enforcment and getting a citation. Besides I have red tape of my tail light which looks terrible.

I was a Geico policyholder from 1985 to 2003. That is, until the day I received a letter from Geico stating that they were cancelling my policy. In all those years, I had had 1 minor fender bender, my fault. I had never even used the glass policy for my windshield in all those years. I contacted Geico concerning this notice of cancellation. I asked the customer service rep why Geico would cancel my insurance. Her response? She said it had to do with 2 speeding tickets I had rec'd in 1998 and 1999, 3-4 yrs previously! However, she let me know what the real reason was. You see, since I had been a Policyholder for so many years, I was what they called Grandfathered In. This means that I could not have my rates raised. I wasn't with Geico all those years for nothing. The rates were AWESOME! No other insurance company could touch them!

So, in order for Geico to raise the rates of all us long-term policyholders, they had to find something, anything, to cancel coverage over. So, Geico cancelled my coverage over old tickets. She responded that she could start a new policy for me, if I wanted, but it would be much higher than the rate I had previously been paying. My rates at the time of the cancellation, for 2 vehicles, was approx $650.00/year. The new rate she quoted me - $2400.00/yr. I was floored! I asked why it was so high? She said the company set my rate at that price due to those 2 old tickets. I walked away from Geico that day. I have never looked back. I will NEVER call them, even to get a quote.

I am a Claims Adjuster and have been for many years. I read your stories and I, too, wonder how these companies get away with the tactics they pull. For anyone interested: Heres a GREAT TIP! GET AN ATTORNEY!

had an accident in 2007 i was found at fault and there was a couple thousand dollars of damage to other vehicle and couple to mine,they paid in timely manner also my rate only increased $37.00 per month on full coverage with 2 vehicles in november 2008 i will be a customer of theirs for 11 years.

When discussing the value of the 2005 Harley Davidson Softail Deluxe (stolen August 7, 2008) that I had insured through Geico Insurance since 2007, Mr. Lasater explained to me that the value of the accessories and chrome I added to my bike were of a value of only $500 due to the fact that I had not reported them to Geico at the times I added them onto the motorcycle.

He claimed I was told I needed to do that at the time I purchased my policy, but the customer service rep I dealt with did not ask me if I had customized the motorcycle at all. I'll be going back to Farm Bureau Insurance for my next motorcycle...if I can afford to get one after Geico pays off!

This year i joined a Geico insurance. I had a good car, it was a 1998 Ford Crown Victoria Police Interceptor. I had this car almost 8 years. Geico give me a good premium and coverage. But in July of this year my car was stolen from my friend house. After one week car was found near place where I'm flying my R/C planes by park rangers.

Geico start special investigation and did not finish yet. Now i have no car and i have to pay for it, because representative told me it is a Company regulations beside of that Geico almost double-up my premium.

2 days ago I got a call from geico. Im qm canceled and to call by friday to reimberse my policy, Im only 7 days late with said payment she informs me everything will be alright by friday, So I called friday and I spoke to two men one man put me on hold even after her got my visa # and the 2nd man said call with visa card again on fri/ Sat. so I called on Sat after our check cleared with our bank, the 2nd man quoted me a price of a renual fee $112. and $52. a month and have has geico for 2 1/2 years, geico says there insurance company cant insure me. I was with them for all this time and Im refused?

something smells real bad with geico, there trying to say I was involved in a car accident I wasnt, I was in to accidents but neither my fault, rear ended in 9/07 and a tractor tralor ran a red light side swiped me with my 2 week old grand child in the back seat, the tractor tralor demolished my car, I no longer have anymore, but It was not my fault and geico at the time had me pay for $500. for the deductible. I got a great lawyer and he was apauled with geico's wrong guidence and I should have never paid for a deductable, the chief of police said it was totally the trucker fault even a whitness came forward, now I was not at fault for eather accident,

today is August 23,08 and geico clamed I had an accident on November 1,2007 with no proof of an accident, someone at there office put down I had an accident on November 1, after crying I called a reputible insurance agence and got insurance.

When I initially opened a policy with GEICO I was quoted a premium based on my credentials, etc. I was quoted a policy for a 12 month period from one of their representatives. I verified twice that it was in fact 12 months. I was ok with the amount and went about my merry way.

When I initally recieved documentation from GEICO I noticed that it was a 6 month time span that my premium covered. I thought it was a mistake and figured I would call and rectify it. As it turned out, I was told by a customer service rep that it was in fact a 6 month premium. I was irrate and had it out with a monager their to no avail. I bared and grinned it and angry as I was went on with my normal routine.

Recently my policy was cancelled due to a non payment. I added collision to my policy and had to pay x amount of dollars. I had another payment due shortly thereafter and never received any notice. The next phone call I got was after my policy was cancelled for 5 days to reinstate. That really steams me.

I had to pay double what I was quoted by a representative to cover me for 12m months. My concern, I was lied to.

First of all, I was three months pregnant, and only 18 years old. My parents had recently kicked me out of the house and I had just moved in with my fiance. I only had a permit, and I know it was wrong of me to be driving without a licensed driver, but in a way, I kind of had to.

I dropped my boyfriend off at work one day, and as I was driving back home, I hit the back of a car. The car I hit didnt even get messed up that much, my boyfriend car got more messed up. I admit, the accident was my fault. Since I was pregnant, the police officer said he was going to call an ambulance, even though I told him I was fine. The ambulance came and asked everyone if they were okay (me, plus the two other people in the car). Everyone had said they were fine.

Well, when the police officer asked for our insurance card (which my boyfriends father was supposed to be paying), I handed it to him. They hadnt told me that it was declined of anything. I found out the next day that there was no insurance on that car. Now, that was not my fault. As far my boyfriend and I knew, his father was paying it.

Now, Geico (the other peoples insurance) is trying to sue, because one person is trying to claim an injury. When the ambulance had arrived the day of the accident, they said that they were fine. Only after the ambulance left did they start complaining. Now, they have been sending me letters for nearly a year trying to get me to send them over 6,000 dollars. But, the weird thing is, every single letter they have sent me has had a different amount of money on the claim. I have sent them many, many letters trying to explain to them that I am out of work, and I have a young daughter (9 months as of now), and I have no way of paying this. Now, they are trying to sue me.

I dont understand-it really wasnt my fault that there was no insurance on the car. Is it right for them to be coming after me? I do have my license now (which I cant afford to lose either, my daughter needs doctors appointments every month), and the only reason I was able to get that, was if I paid the court a $200.00 fine, and take a driving improvment class, which I have done both. I talked to one lawyer, but he didnt give me very much advice. If anyone else can help, please let me know.

Then I filed another claim for windshield, but in the online system I put wrong date accidentally. Geico did not pay for it saying I did not have glass coverage at that date. But when I called to let them know about wrong date that I put accidentally. They did not listen, and constantly said that I have to pay that myself

I had to pay everything even though I had coverage

i was in a single car roll over accident as geico policy holder. the accident was 7 months ago and they have found every loop hole to not pay the wage loss claim. i need to be concentrating on getting better not worrying and stresing over this. i keep harrasing my doctors, myself an the employers i am on medical leave from and not paying for the claim. they have only paid thru march and the accident was in january and it is currently january. they have made me so sick and actually are adding to my medical prblems with mentally ive gotten worse and developed an ulcer.

i can not spend time online explaining my story for i have a sever head injury and problems with my back and neck. I would love someone to contact me that can help me. the director of claims is inlvolved and instead of looking to solve the claim they keep trying to deny it. its got me so upset that i would rather be dead then deal with them. i need to get paid to help support myself until i go back to work so i can have what i need to take car of myself.

its 140 each way to the doctors and i cant afford to go with no income coming in temporarily til im medically better enough to go back to work. ive read several sights that say the only way to get paid by geico is to sue them that is so unfair. what kind of company mekes a persons life a living hell after they have a car accident. i trusted i had coverage when i pd the premium! anyone with advice please HELP ME! thanks! it has caused me a great deal of embarrassment within the community with my doctors employers friends family members etc. i have ulcers and mental heath problems from the anxiety and stress along with the multiple ijuries i got from the accident.