GEICO

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Todra of Powder Springs, GA February 3, 2010

Switched from Progressive with Full coverage on my Mercedes 01 with a Lienholder. Called to get new policy with them and the agent wrote my policy wrong! She only wrote me LIABILITY. I did not nor I have never had LIABILITY for my Mercedes. Have 11 payments left car stolen January 29 and no COVERAGE NO LEINHOLDER AND MY DATE OF BIRTH AND SSN WAS ALL WRONG! I know I have a great case and will be pursuing this once I get my nerves BACK together!

NOT COVERED! I added my sons 1997 BMW and TOLD THEM LIABILITY ONLY FOR this car. Why didn't the agent tell me then that BOTH CARS were under LIABILITY! I would surely like an ATTORNEY. They made corrections to my SSN and DOB when I called to report stolen vehicle!

Ali of Houston , TX February 3, 2010

I took my car in for supplemental repair and my Geico adjuster approved of it and arranged for the loaner. After I took the car to a collision center for repair my adjuster never went to go look at it because he was out for surgery. I tried reaching him several times but his mail box was full for couple of days. Finally I got through to his voice mail and he had a message on there that all his claims were going to be handled by another Geico adjuster named Daniel. I called and left multiple messages with Daniel and she did not reply. I kept trying and finally got through to her after 3 days. I provided her with the collision center where the car was and made her aware of the entire situation. She said she will call them.

When I called the collision center to check if she had called they told me no she had never called. I called her back and spoke to her and informed her why did she not call the collision center. She said she will get in touch with them immediately and ask them to fill out a supplement claim form. At this time my car had been there from 1/12/10 through 1/21/10. The collision center filled in a supplement repair order and a new adjuster was assigned who went out to look at the car on 1/22/10 and never authorized a repair order. I called again to find out why no repair order was authorized and complained with Geico operator over the phone. They said the repair order will be sent first thing in the morning. But no such luck until 1/26/10.

Finally the shop got the repair order authorization on 1/26/10 when the car was first taken in on 1/12/10. After 14 days of my car sitting at the repair shop work was authorized. Because of this I ran out of my 30 day maximum rental policy and Geico supervisor made numerous excuses and tried to the throw the blame around on the repair facility. All the while not once admitting their own mistakes and irresponsibility. Also, just to get a hold of a Geico supervisor for adjusters I had to call numerous times. At this time I have called the General manager for Geico adjusters 3 times and left messages but no reply. I have decided once my policy ends I will be moving to another insurance company and never deal with Geico again. I will also let all my family and friends know not to go with Geico other wise they will be stuck with no rental car while there car sits in a shop for weeks at a time so that an adjuster can go out and take a look at it.

shantel of North Babylon, NY January 31, 2010

On Sunday, November 8,2009 my car was parked at a self serve car wash. The car was parked along the vacuums that run north /south. The car driven by Geico's insured Mr Donnell M pulled out of the stalls that are constructed east/west. Mr M stated to the police officer on a written accident report that there was a severe sun glare on his windshield. Mr M hit my open door while I was inside of the car vacuuming it.Mr M neither reported or got in contact with his insurance company, Geico until a theory of liability letter was sent to him. This letter was to let him know that Geico would make a determination in 7 days based on my statement solely if he did not respond. This is the only time Mr M decided to call Geico. He then gave a statement that said my door was opened into his car as he passed.

As I stated to Geicos representative over the phone and in writing. This is a car wash and logically if a car is being vacuumed your doors would be open in order to do this. So the theory that the doors were not open already could only work if the car was parked on a public street or even any other type of parking lot but not a car wash. Geico made a 100% decision against me and I did not understand or believe this to be fair at all. No way should there decision be based solely on there insureds statement and not even take in to account the polices written statement of there insureds reason for the accident. I have since sent some pictures and graphs of the car was showing adequate space for a car to be parked and a door to be opened and still a car can pass and not come even close to the parked car. The pictures go as far as to show a hugh snow plow passing the car and still has more than enough space. I am awaiting another decision based on the submission of this new information.

brian of richmond , VA January 28, 2010

a waste management driver gaithersburg md ( dmv + 5 points / no accidents ). a routine trip to work waste management supervision and other w m employees watching i had this accident. geico contact # 1. i filed a claim immediately # 01651501700101020 - details of the accident and - waste management witnesses to geico representative michael i. 800 ext. 4284 no problems july 7 - 2004

geico contact # 2. with all information gathered , a mutual agreement , a settlement for a replacement , not cash a replacement was assessed at 2000 dollars. no problems july 23 - 2004. geico contact # 3. geico representative david a. claims examiner * see second sentence of his letter , " our investigation reveals that your vehicle pulled from the right hand side of the road into the right front fender " our our " insured failing to yield the right of way to our insured ". a vehicle ran into me, i'm the one insured by geico.

first of all is the party who hit my car a geico client too? what does " our our " refer to? all facts were not included in this letter which questions who was a witness for whom? the driver of the red ford ranger was not peggy vesledahl the owner of the vehicle which questions the status of the real driver of the vehicle? your investigation does not list the name of the driver. why? nor all of the facts.

fact: this letter the 3rd contact from geico contradicts the waste management supervisors terry and mike and other employees who witnessed the accident. my waste management employer called several times to contact specifically the geico representative michael i. and david a., but got no reply!

geico contact # 4 therefore i had to go to fredricksburg va from gaithersburg md where i worked. i could not find or locate this person geico representative i. or a. embarrassing enough no satisfactory replacement a manager or his boss, let alone resolve or settle the dispute. waste management supervision continued to pursue terry and mike have called several times geico michael i. but no reply at 1 800 ext. 4284 but no reply to confirm damages or witnesses to the accident. maybe geico representatives michael i. and david a. got their wires crossed.

i had to go to fredricksburg va from gaithersburg md to resolve the matter. it was not resolved or settled. my waste management supervisor(s) mike and terry called several times and left messages for geico michael i. at 1 800 ext 4284 , but no reply to them to confirm damage and witnesses about the accident waste management. ( we got no reply ).

facts are: 1 . a red ford ranger in front of witnesses knocked the front bumper of my car. 2. the driver of the red ford ranger going more than 50 mph in a 30 - 35 mph zone much too fast . * 15 mph over the limit is an arrest. 3. the replacement cost is 2000 dollars. 4. this vehicle ran into me. emailed to the berkshire hathaway ceo owner of geico warren buffett sent to the boss expecting a reply.

Michael of Denison, TX January 22, 2010

I'm glad to know that GEico treats their (very long term) customers like they are expendable, refusing to renew my policy because I (listened) to Geico's request to keep my (collector cars) insured with Geico, rather than going with the competitor. Because I bought and sold (too many) my policy will not be renewed even though we are very safe drivers and do not have accidents, etc... If I had gone with the competitor and insured all my collector cars with Haggerty and only kept my daily drivers with Geico, this would not have been a problem. As president of the Southwest Antique Car club with over 10,000 members, I'll be sure they are forewarned that no matter how competitive Geico's prices are...they are in danger of non-renewal without warning, and even with a perfect 13 year driving record. I'll also inform our veteran's organization of how I was treated after being a member for more than 13 years. I tried talking to your customer service reps twice to straighten things out, but my requests were denied.

Gladys of Hampton, VA January 19, 2010

I was in a front end collision. Damages were in access of 3500. Once picking my vehicle up, I notice that the majority of my lights on my dash was not working. I was then told that it look like my LED board had slide down but they could not say that it happen during the accident because they didn't know. Everything was working properly before the accident now my signals work when they want to on any given day and they want me to pay 1100 to put in a new LED board. Geico doesn't want to touch it because that do not want to pay any more money out. Geico says it is alot of other components before you get to the LED board and they are not damages. My vehicle was never checked for internal damage at all. Have anyone else had this problem after having a front end collision.

Penny of Cumming, GA January 15, 2010

My daughter was in an auto accident back in Oct 2009 and this claims adjuster called one time and I haven't heard from her since. Multiple calls - to her have yeilded no reply excpt for a letter stating she had tried to contact me. They have my cell phone which is also my work phone so it gets answered 99.9% of the time.

My daughter isn't hurt so this isn't 'big enough' for an attorney to take but now that my credit is being threatened, without help I will be forced to see them in court. As a business owner I rely heavily on my good credit. I am now being forced to pay these medical bills myself.

Mueller of Brookfield , WI January 6, 2010

I got a year policy from Geico- My car broke and I replaced it with another car in July 2009- instead of REPLACING they added on another car (sales commission for customer service of course) I complained, wrote, called , emailed and finally had to pay 106.00 for an 'additional car' I didn't have !

KP of New Hyde Park, NY December 28, 2009

Geico offered really poor assistance when called during a collision accident. The rep simply asked about how the accident occurred, then stated that it was the other party's fault in this case, and that I should deal with the other party's insurance co. for reimbursement, claims, etc. It's your auto insurance co's responsibility to help you deal with the other party, other party's insurance co., etc during the difficult time of an accident. Otherwise, what "service" is one really paying for with the insurance premium?

Moreover, Geico even had the nerve to call two weeks later, after I had already dealt with everything singlehandedly, to accuse me of living in one state and driving in another, as the accident had happened across the river in NJ where I work although I live in NY. What a big help they were! I have since dropped Geico and switched to Progressive with whom I've had a positive experience.

Linda of Columbia, MD December 28, 2009

I am a policy holder with GEICO and have been for over 15 years. I would say that I have been a loyal and trusted customer. I personally have never had an accident while insured by GEICO. I do recall excluding my ex-husband from the policy because we were no longer living in the same household and we were estranged; however, I do not recall signing an exlcusion form for my son.

On November 18, 2009 my son was involved in an accident in which he swerved from hitting a deer and the car hit a ditch and flipped over. The car was seriosly damaged; considered totaled. On November 18th, I filed a claim with GEICO regarding the accident. I was assigned an adjuster (Chris H.). Chris H. never contacted me so I left several messages for him until he contacted me 2 days later. He told me that they were not going to honor the claim because my son was an excluded driver.

I told Mr. H. that I have been a customer for over 15 years and why could they not honor a 3,000 claim. Mr. H. said the decision was final and ended our conversation. I called Mr. H. back and asked him to email me a copy of the exclusion form and he said that he could not email it to me he could fax or mail me a copy. He did in fact fax and mail me a copy but the copy was not the original copy that was suppose to have been scanned into the system in July 2007; what I received was a copy of a copy not a copy of the original document that I was suppose to have signed.

I accpeted their decision at the time but there was a nagging feeling that I could not remember signing an exclusion form. As I examined the form further it appeared that the form could have been doctored, the form was old with marks and writings on it, definately not a copy of an original document.

On December 17th I called GEICO and asked whether I could get a copy of the original exclusion document or if there was any way that I could go to the corporate office to see the document that I was suppose to have signed. I was on the phone with GEICO for over an hour with a representative (Channin T.) trying to find the exclusion document for my son and ex-husband. I asked Ms. T. if there was a way to see the original and she said that once the original document is scanned into the system, the original is then shredded. I asked her whether I could get a number to the records department because I wanted to know their record keeping policies becuase I was under the impression that original documents are kept for up to five years.

Ms T. said she did not have a number to that department or did not know how to get it but then she said that she had found the original copy and was emailing it to me. 30 minutes later I still had not received the document so I gave her another email address to email it to. I still did not recieve the document.

I also asked Ms. T. to send me a copy of the exclusion form that I signed for Danile S. and she said that she was unable to find it; I never got that form either. Ms. T. informed me that she had referred my situation to her manager (Dawn W.) and she would be contacting me regarding this matter the next day (December 18th).

On December 18th I called Ms. W. but did not get an answer so I left a message. Ms. W. did not return my call. Around 11:00 I called Ms. W. again and she said that she was still looking into the matter and would call me befor the day was over. I waited for her call but it never came. I checked my email and there was an email from Ms. W. with the same document that was sent to me (a copy of a copy of an exclusion form). Ms. W. said that it is not their policy to email documents because of the sensitive nature, but last night Ms. T. said that it was not a problem to email me the document (which was never emailed).

Today (Dec. 18th) Ms. W. emailed me the same document which is a copy of a copy. Ms. W. also said that the underwriting department sent me the exclusion form to sign in April 2007. The exclusion form shows that I signed it in July 2007. I can not see myself holding on to a form for three months without signing it and sending it back if it was vital to maintaing my coverage.

I emailed Ms. W. and asked her why I had not received the exclusion form for Daniel S. and whether I could go to the corporate office to see the original exclusion form and she did not reply. Later, the evening of Dec. 18th Ms. W. emailed me and said that she requested the archived files and it would take 3-5 days to receive and she would then send to me. I sent Ms. W. an email on Saturday, December 26th requesting again to see the original archived files and I have gotten no response.

I don't think that this is an unreasonable request, to ask to see the original document that I was suppose to have signed only 2 years ago. I further do not understand why the document I was sent was a copy of a copy when I was clearly told that the original document was scanned into the system and should be available to be sent at any time. Then I don't understand why Ms. Wotring said that she ordered the archived file when clearly she said the the original documents had been shredded; further if there is an archived file why can't I go to corporate office and view the file.

The actions of all of the GEICO employees have left me very suspicious, I feel that I am being deceived. Can you please offer some advice or guidance in this situation. A response would be greatly appreciate. My car is still impounded without an adjuster to render it totaled. The GAP insurance that I had on the car is not honoring the claim because they want me to get an adjuster to render the are totaled and fees are accumulating every day.

I had to rent a car for two weeks to get the family around at a cost of over 400. I can't purchase a new car because I still owe on the recked one. I feel that I have been deceived by the insurance company that I have had for over 15 years. My son may be facing charges of driving without insurance and I am totally stressed out about this entire situation.

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