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Consumer Affairs


Is this your Business?

Frankenmuth Insurance


Consumer Complaints & Reviews

Frankenmuth Mutual Insurance executives and board of directors personify greed and corporate corruption. I hope you will investigate this because someone needs to share this with the policyholders who are paying much higher premiums to fund lavish executive lifestyles. Frankenmuth is refusing to advise me as to when their policyholder meetings are held. Below are examples of their conflicts and malfeasance:

1) Conflicts of Interest between board/executive staff are flagrant. Specifically, each year the annual board meeting is held in the first quarter at luxurious resorts in places like Cabo (The one and only Palmila) or Vegas at the Wynn. The executives host the board members and spouses, and executive spouses for week-long trips where all expenses are paid, lavish entertainment, meals, and penthouse rooms are covered. The last day of the trip, the board members attend the meeting wherein they vote on executive pay and bonus. This reeks of a conflict of interest.

2) The board members themselves are the best friends of the executive staff. They are all locals to Frankenmuth. Frankenmuth executives stack the board of directors with their friends on purpose. A Senior VP admitted that this was the only way they could ensure that they got everything they wanted without questions or anyone contesting/challenging.

3) Canned meetings vote in the board. The policyholder meeting is annually and only employees who hold policies are invited. They purposefully do not want policyholders showing up. They know that employees will never risk their employment by asking questions or challenging a vote or membership election.

4) Misuse of policyholder funds is frequent and egregious and solely for the personal pleasure/use of the executives. As a mutual company, their policyholders own Frankenmuth and its subsidiaries. They are accountable for being corporately responsible with policyholder surplus yet they ask the State for premium increases because they claim they cannot make profits. This company generates about 350 million in premiums annually. The executives spend disproportionately on themselves.

Policyholders would be outraged if they knew of the spending and lifestyles of these folks. I would strongly urge a forensic audit of the Frankenmuth books and in particular, the board and executive travel, gifts and tax evasion tactics. I would also urge to make public the information regarding pay structure, bonuses, golden parachutes etc. Frankenmuth is not a large company in the overall insurance business, however the executives spend on themselves as if they are a global conglomerate with Enron ethics.

If you could get a policyholder to write current CEO John Benson and ask to attend a "policyholder" meeting you would see how canned the meeting is. It's ridiculous. Demanding them to disclose their travel expenses, relationships with the board and trips with the board prior to voting on executive pay/bonuses would be eye-opening for the public.

I hope you have the power and courage to demand accountability from them and/or get other people of power to look hard at what's going on at this company because it is costing policyholders money via increased policy premiums that are going in to the pockets of greedy executives.

I worked at a high level in this company for several years and I can share that the executive staff have the board members in their pockets. The policyholders who own this "mutual" company are not invited to the annual policyholder meetings purposefully to avoid anyone questioning or voting against what the executives want. The annual board meeting is held offsite at lush resorts like the exclusive one and only palmila in Cabo or the Winn in vegas. The executives and board members take their spouse for a week-long lavish trip (compliments of the policyholder surplus). The last day of the trip, the board meeting is held and the board votes on executive pay and bonuses. This has the definite perception of a conflict of interest - bribing the board.

The spouses are not 1099'd this "gift". It's no wonder this little company that flies under the radar has executives building multimillion dollar homes - they don't pay claims - look at the percentage of disputes they file in proportion to competitors on the DELEG website for work comp. This company and its executive staff and board members need to be investigated because they are always crying to legislators that they need premium increases - but it's to fund their lifestyles, not to cover claims. They spent 5 million dollars on a trip to the Greek islands for 90 people. That's about 53K per person for a one week trip! This corporate malfeasance needs to be stopped. These folks are worse than Enron but no one pays them any attention because the company is only about 390 million in premiums annually. Consumers should still be outraged and politicians should care because corruption is corruption.


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