My daughter was hit by a driver who was insured by Dairyland/Sentry, while crossing the street in front of her Law School. Police was called and the report clearly states the the driver failed to yield to pedestrian who had a walk sign.
A claim number ******** was given to us and the adjuster name was Ashley. A week later we received a call from the insurance company saying that the driver who hit my daughter is an excluded driver and is the husband of the insurer. They could not get a hold of her with certified letter or phone call and there is nothing else further they could do. Upon my asking, she also told me that they cannot terminate or take any legal action as long as they pay their insurance premium.
In the meantime, my daughter was taken to an emergency room and they are refusing to pay the medical bills or even deal with me or my issue.They are refusing to give anything in writing about the incident or give me any proof in writing that this guy was excluded.They only talk on the phone only when I leave messages and is very insensitive and is hiding a lot so that they don't have to pay.
Just to get on the phone and telling us that there is nothing they could do is not acceptable.
