Cigna Tel-Drug Insurance

My doctor ordered a refill of my cholesterol medication, but Tel-Drug didn't fill it. I called repeatedly, but they kept telling me that the doctor hasn't authorized the prescription (though the doctor originally submitted the prescription). My doctor's office tells me they've submitted the authorization four times and there's nothing else they can do. I am off the cholesterol medication (and I pay for health care coverage out of every paycheck). I don't what else to do to make them fill that prescription.

I have never received the same information twice. They owe me a significant refund and I get a different version of events with every call. I have no money and right now they are telling me they returned $48 on the 1st of Oct for 2 overdrafts they caused. Today is the 6th, there's no money, and nothing pending.

The second time I used CIGNA Home Delivery Pharmacy was a diaster. The order did not arrive. Repeated calls to the 800.835.3784 requesting order status resulted in being told, on back order, then being mailed, then they did not know where it was and guessed it must be on the 'floor being processed, etc.

I requested a manager and the 'manager' said they would call the next day with status and would expedite Another call tody and was told the manager was working on the problem.

I have been without the medication for several days. I cannot find any other number other than the 800.835.3784. They have my current prescription hostage since they say "it is being processed".

After reading the complaints about this Company, why are they allowed and still doing the same thing? Looks like it would be bad for business!

After being seen by my endocrinologist, I was prescribed insulin called Levemir. Then I told the attendant of the clinic that Cigna Tel-Drug takes at least 10 to 15 days to ship a new prescription and since my glucose was 580 to 600, I needed to get a 30 days supply on CVS while waiting for the 90 days supply to be shipped by Cigna Tel-Drug. ICVS told me that my Insurance Company, Cigna, did not cover Levemir and the cost was above $200.00 for a 30 days supply. Then, I went back to my doctor and he asked me to go to South Baptist Hospital where I could get some free samples to start using it immediately and he gave me another prescription, Lantus.

I called Cigna Tel-Drug again to order Lantus and once again, I was told that they did not cover Lantus either. I passed the call to the attendant of the clinic and after a long conversation between the clinic and Cigna-Tel-Drug, they found out that Cigna did not cover Flex pens but vials only. After clearing this subject, I finally ordered Lantus, 90 days supply, in vials, and again I got a 30 days supply from CVS while waiting the shipment of Lantus from Cigna Tel-Drug for a 90 days supply.

For my surprise, I received 2 shipments, in 2 different days. The first one, I put in the refrigerator but when I received the second one, I realized that it was Lantus, 90 days supply. So, I went to the refrigerator I opened the package, only to find out that they had shipped also Levemir without my order and consent and against my will since I had already ordered Lantus exactly because they had said the Levemir wasn't covered by the insurance. Their mistake is that they said in the first place that they did not cover Flex pens and not Levemir itself. I called Cigna Tel-Drug again and I said that I did never ordered Levemir but Lantus instead due to the incorrect information of the Customer Service who said Levemir was not covered instead of saying that Flex pens were not covered but they refused to receive the return of Levemir and they are charging me $44.00 for that unauthorized prescription due to their own mistake.

On 11/1/2010, I mailed in a re-fill to Cigna Tell Drug. Their site shows that the re-fill request was received on 11/3/2010. I received a recording stating that my re-fill was being processed and will be shipped in the next 1 to 2 business dates. I had 3 medications. One specifically was insulin. Unknown to me, the price of the insulin went up and the total of the 3 prescriptions was over a certain dollar amount. My items were shipped on 11/8/2010. No one from Cigna informed me that the package needed a signature for delivery, as I have never had to sign for the deliver. UPS attempted to deliver to my home address at 5:13 on 11/9/2010. I don't get home from work until after 6 pm. I saw the UPS notice and signed the back asking UPS to leave it on my front porch.

On 11/10/2010, UPS attempted to deliver it to my home again at 5:22 pm. Once again, I was not home. I finally called UPS and Cigna Tel Drug to let them know that I signed the back of the UPS slip and to please leave it. On 11/11/2010, a 3rd attempt was made at my home at 4:40 pm and, I left a big note on the door asking UPS to leave the package on the porch. Once I arrived home and still did not have my medicine, I called Cigna Tel Drug and spoke with the customer service department, the representative told me I could go to the UPS and pick it up myself and that the price of the insulin has gone up and it needed a signature. I had already had plans to be out of town for the weekend. The representative went on to tell me that is between me and UPS and there was nothing she could do about it.

On 11/16/2010, I again called Cigna Tel Drug to see if my original package was returned as the insulin had been out for over a week and was not good anymore. At that time, I changed the address to have it shipped out to my job. I also spoke with UPS and was told that the package was sitting in my local UPS office. Cigna Tel Drug stated that they would re-ship my items to my place of employment. On 11/18/2010, when I arrived home, there were 2 of my prescriptions on my front porch. However, the insulin was not included. On 11/19/2010, I phoned Cigna Tel Drug and spoke with Vicki. I was told that the insulin was being packaged and will be sent out today. My office is closed the entire week of 11/22-11/26/2010 and no one will be here to sign for it.

Once again, I had to change the shipping address back to my home address. I planned to be in and out of my home as I have appointments and other things going on during the week of Thanksgiving. I cannot guarantee that I will be home to sign for the insulin. The representative informed me that they will try to change the address before the insulin gets shipped and will ask to have it delivered without a signature. I seriously doubt if I will ever get the 10-12 bottles of insulin that will last for 3 months. I have never had this problem with any of my previous order from Cigna Tel Drug. I will never use Cigna Tel Drug again.

In February 2010, in response to marketing letters CIGNA mailed to all Cisco employees covered by their health insurance, I called their Tel-Drug service to inquire about the benefits. The very nice woman in the South Dakota contact center told me that cost savings was a key benefit. She told me that I could get three refills of my two prescription drugs for the price of two. Since a single refill of both cost me $40, that would mean I could get $120 worth of my prescriptions for $80--a $40 savings. So, I agreed.

She said they would contact my physician to get the necessary refill authorizations. So, I gave them the name of my doctor and his contact info. About a week later, I got my drugs in the mail--one refill of each prescription! I called Tel-Drug to complain that I had been charged $80 and only received $40 worth of drugs. The male contact center rep said that they had promised to send me three months of my refills, not three refills. And my doctor had only authorized the amounts that were sent to me as "a three month supply."

When I complained that this was not what I had been told, he said I was wrong and if I had a complaint, I should complain to my doctor who only authorized the single refill. I told him that I was willing to pay the $40 for the one refill I had received, but he said the charge would stand at $80. I filed a formal dispute with Chase Visa Card, and to their credit, they only kept $40 on my credit card bill.

However, CIGNA Tel-Drug continued so send me bills for the "overdue" $40, and today I received a letter from David **, AVP Consumer Services, threatening to "refer your account to our collection agency. " I will reply to the letter from Mr. Long disputing the charge and explain the facts about this overcharge. I have also filed a formal complaint today with the California Department of Consumer Affairs, Board of Pharmacy. They have an online complaint submission process. I will also inform Human Resources at Cisco about my case and how CIGNA Tel-Drug misrepresented their services to me. CIGNA continues to be the current health care insurance provider to Cisco.

I initially received a marketing call from Tel-Drug, from a very nice individual who convinced me how fabulous using this program would be. I finally agreed to give it a try, not minding that I would save some money. (I've always been cautious of any mail order program....) Since the first order actually seemed pretty easy, and came fairly quickly, I attempted to refill. Everything fell apart. I gave them 3 1/2 weeks to fill my order, which came late and I missed taking my (very important) medication for 4 days. Not only did they wait until the last minute to send it, but it was a holiday weekend and took over a week to get to me.

Once I finally received my prescription, it had been filled incorrectly. I'm still not sure who is at fault, but I only got a third of the medicine I was supposed to get. When I called Tel-Drug to advise them of this problem, they said they would gladly take care of it, and after a few more phone calls, I was assured that the rest of my prescription was on it's way. What they should have said, however, is that they were just going to begin the process from scratch, so in the end, I got charged twice, once for the correct rx and once for the incorrect rx.

I called Tel-Drug to inquire about what I was sure was a mistake. I was pretty much told "too bad". Since they have to destroy any medication returned to them, I was going to be responsible for both payments regardless of whose mistake it was. I couldn't believe this was their policy, so I asked to speak to a supervisor. I was put on hold several times and treated so poorly by their customer service that I eventually just gave up. As far as I know right now, I am paying for 2 prescriptions, barely enough medicine, and they could care less.

I would beg of anyone considering using this program to NEVER EVER EVER do it. It might seem great on paper, but heaven forbid anything goes wrong, they will definitely not be at all helpful. I still believe that good customer service is one of the most important things any company can provide. Cigna Tel-Drug gets a ZERO for customer service. Period. I was unable to take the correct medication prescribed to me for 4 days. I have endured a tremendous amount of stress surrounding this entire ordeal.

everytime I go to refill a script there is some kind of issue. This time I called it in 3 weeks ago and they didnt have the medicine I needed. Did they call me to tell me? No I had to call them. this is not the first time something like this has happened but it will be the last we are now going to use our Tricare ins all because of the prescrition services we have received from Cigna over the last year.We have not used our free military ins but paid about 8000 dollars a year for cigna. I feel that we could have saved the government money by not using tricare when we could afford reg ins. Cigna has made it so difficult to use their services that it is forcing us to use the government Tricare which my husband is entitled to because he is a retired military man....

Have changed reorder page & now require customer to enter all Rx numbers; previously they presented customer with list of Rxs for check "yes" or "no" refill. Anyone with vision problems now must alternate between removing glasses to read the tiny labels and putting them back on to use the computer. If one has 25 or 30 Rxs as I do, this is an intermitable process. The alternative is snail-mail and hand-writing a form. Why change the previous way when it worked? The customer service person I reached after working my way through the menu tree really didn't give a hoot, addressed me by my first name, and advised me to "have a nice day". (At least she spoke American English!)

A rep for Cigna called me on January 9th to offer the Tel-Drug prescription service, which would provide me with 90 day supplies of both my prescriptions. Over the course of the phone call, the rep specifically asked me if I could tolerate the generic form of one of the drugs. I told him no, under no circumstances could I take the generic as I had a reaction to it in the past. He made a note of this and at the end of the phone conversation he confirmed my order was for the brand name *only*, and told me the charge that would go on my credit card.

I later received my order and they sent me 90 days worth of the very generic I have had a reaction to. I called them immediately to be met with a rep who was defensive right off the bat, and argued with me telling me first that I was wrong, and then that my doctor had verbally confirmed to them that I should *only* be on the generic. That is impossible, because my doctor never prescribes this generic for the sheer number of complaints about it, and when a pharmacy switched me to without authorization, my doctor was furious. Furthermore, in speaking with the doctor's office, I know they sent a fax, which further disputes the rep's account that they verbally confirmed with the doctor.

Because they refused to accept accountability, I am temporarily out My doctor agrees that she did NOT authorize a generic with Tel-Drug, but has not yet been able to discuss it with them as of yet. So, I am waiting to see if I can recover the brand name. But, because they refuse to accept blame, they have made it clear I will not be reimbursed for the worthless pills. I have initiated a chargeback investigation with my Visa provider, which my doctor will assist.

Through my health plan at work my wife and I were receiving prescription medication fro, a company called Cigna Tel Drug. This is a mail order prescription service which provides medications for a period of 90 days and medications are delivered to my home through the mail. To purchase prescriptions I provide Cigna Tel Drug with a credit card number to be used as my co-pay for the medications.

I have been using this service for the past 7 years. Last week I received a phone call followed by an email from Cigna Tel Drug saying they were no longer going to fill or send out any prescriptions because they say I have a balance on my account. Since I provide them with a credit card at each order I found this to be questionable.

I reviewed my recent credit card statements and have determined that I in fact have been charged for each order I received. I called the Cigna Tel Drug representative and explained that I had been charged for the medications I received and I did not owe them a balance. The representative did not want to hear my response and explained that I would not be receiving any more medication unless I paid them $1,559.18. My questions is do they have the right to withhold medications? I would appreciate any assistance you can provide.

My wife and I are forced to purchase prescriptions at full retail prices and are being denied insurance coverage from Cigna Tel Drug