Cigna Tel-Drug Insurance

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Select an insurance Auto and Home Auto Home Life Health Long Term Care Are you currently insured? Yes No Enter ZIP Cigna • Disability • Health • Medicare • Tel-Drug

Mary of Mobile, AL July 14, 2009

Have changed reorder page & now require customer to enter all Rx numbers; previously they presented customer with list of Rxs for check "yes" or "no" refill. Anyone with vision problems now must alternate between removing glasses to read the tiny labels and putting them back on to use the computer. If one has 25 or 30 Rxs as I do, this is an intermitable process. The alternative is snail-mail and hand-writing a form. Why change the previous way when it worked? The customer service person I reached after working my way through the menu tree really didn't give a hoot, addressed me by my first name, and advised me to "have a nice day". (At least she spoke American English!)

Patricia of Woodside, NY January 24, 2009

A rep for Cigna called me on January 9th to offer the Tel-Drug prescription service, which would provide me with 90 day supplies of both my prescriptions. Over the course of the phone call, the rep specifically asked me if I could tolerate the generic form of one of the drugs. I told him no, under no circumstances could I take the generic as I had a reaction to it in the past. He made a note of this and at the end of the phone conversation he confirmed my order was for the brand name *only*, and told me the charge that would go on my credit card.

I later received my order and they sent me 90 days worth of the very generic I have had a reaction to. I called them immediately to be met with a rep who was defensive right off the bat, and argued with me telling me first that I was wrong, and then that my doctor had verbally confirmed to them that I should *only* be on the generic. That is impossible, because my doctor never prescribes this generic for the sheer number of complaints about it, and when a pharmacy switched me to without authorization, my doctor was furious. Furthermore, in speaking with the doctor's office, I know they sent a fax, which further disputes the rep's account that they verbally confirmed with the doctor.

Because they refused to accept accountability, I am temporarily out My doctor agrees that she did NOT authorize a generic with Tel-Drug, but has not yet been able to discuss it with them as of yet. So, I am waiting to see if I can recover the brand name. But, because they refuse to accept blame, they have made it clear I will not be reimbursed for the worthless pills. I have initiated a chargeback investigation with my Visa provider, which my doctor will assist.

Peter of Overland Park, KS May 27, 2008

Through my health plan at work my wife and I were receiving prescription medication fro, a company called Cigna Tel Drug. This is a mail order prescription service which provides medications for a period of 90 days and medications are delivered to my home through the mail. To purchase prescriptions I provide Cigna Tel Drug with a credit card number to be used as my co-pay for the medications.

I have been using this service for the past 7 years. Last week I received a phone call followed by an email from Cigna Tel Drug saying they were no longer going to fill or send out any prescriptions because they say I have a balance on my account. Since I provide them with a credit card at each order I found this to be questionable.

I reviewed my recent credit card statements and have determined that I in fact have been charged for each order I received. I called the Cigna Tel Drug representative and explained that I had been charged for the medications I received and I did not owe them a balance. The representative did not want to hear my response and explained that I would not be receiving any more medication unless I paid them 1,559.18. My questions is do they have the right to withhold medications? I would appreciate any assistance you can provide.

My wife and I are forced to purchase prescriptions at full retail prices and are being denied insurance coverage from Cigna Tel Drug

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