My husband signed up for this insurance in December 2009. We advised of care he was receiving from a provider that did not bill insurance. We were told that services would be covered and we would be reimbursed for expenses when we submitted a claim form. I submitted a claim in Feb. 2010. From April - August, they denied stating that the form was completed wrong. Finally, after the form was filled out exactly the way they said to be paid, they denied in October as non covered services. We paid out of our pocket approx $400/month for the entire year, services that we thought Cigna would cover. It's a good thing they don't provide medicare insurance anymore.
Consumer Complaints & Reviews
My husband was in the hospital for a MS exacerbation, which caused a bowel blockage in January 2010. He was rushed to the hospital in an ambulance. He was in the hospital for five days then went to one of the best rehabilitation hospital in Cincinnati for four days. My husband has Cigna Medicare Advantage, which we pay a lot of money for. Well every claim that was submitted to Cigna was asked to be resubmitted for missing or correct information. I cannot believe every hospital and doctor submitted these claims wrong.
It took 7 months to get the ambulance paid. We had Jewish hospital calling us for the bill not being paid. Then this week my doctor wanted my husband to take a drug called Acthar so that we may walk again. Cigna has denied the claim twice. The point is that the cost is $20,000 for five shots and they do not want to pay. It's like they would not pay the bills from his hospital stay. You know when you are under this type of stress with illness, it is a shame you have to fight the insurance company. We pay over $6000 per year for his coverage.
I recently went back to work and notified this company that I will not be needing their servies any longer. I was told by them that I just needed to send in comfirmation that I did not want to re-enroll into the Medicare Part D program, which I did, then they started giving me the run around about how that I needed more information from Medicare that I chose this option.
I contacted Medicare and let them know, and CIGNA continued to bill be for services. I informed them that I was not using their services any longer, and the last letter they sent me said that I owed them $230.40, even if I did not purchase prescriptions drugs. This company is a sham, and I would advice anyone who is looking for a Medicare Part D program to steer clear of this company. Maybe the state of our economy will shut this company down for good.
They decide to send me this final bill threatening collection close to the holidays, which has put a lot of stress on me during a time when I do not need it.
