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Consumer Affairs


Bankers Life & Casulty Life Insurance


Consumer Complaints & Reviews

My parents bought a long term health care policy from Bankers Life years and years ago. My dad passed away in 2000, never having had to use any of the policy benefits. As of 2011, my mom now requires a long term health care. We contacted Jason, her agent, to find out exactly what the total payable benefit was; how it was paid, what the requirements were and et cetera. Meanwhile, we had to pay for her nursing home expenses up front, approximately $6500/month. We were told by Bankers Life that we had to pay; submit the receipts, and fill out the claim forms--they would reimburse us.

We filed our first claim, and they received it on March 31, 2011. We have yet to get one penny from this company. Every time we call the customer service department, we get excuse after excuse. I contacted her agent, Jason. He made some calls, and he told us that he was told we would be paid in full, by July 12, 2011. Today is July 22 and we have yet received anything. We called the 800 number AGAIN, last week. We were told that they needed another document from the facility, and had just received it. So now it would be another 30-45 days. We get the same line about every 2-3 weeks. It is nothing, but stall tactics. It is a crying shame that this company preys on elderly (and the not so elderly), selling them a bill of goods. These people obviously need the money when they need it.

Bankers Life obviously feels that it is more important for the company to hold on to their customer's money (which is the customer's money). In addition, they have the "gall" to continue to withdraw her monthly $200 from her account, when we have a letter stating that this would not happen.

My father passed away in April of 2002, and he had always taken care of the financial matters of the household. He was diagnosed with a benign brain tumor in 1990. He was in a comma for approximately 3 months after having laser surgery to remove the tumor that had gotten the size of a grapefruit and had intertwined itself around his optic nerves. He then had to be transferred to Lynchburg Memorial Hospital to learn how to eat, write, walk, talk and manage his need in the restroom as much as possible. He then was left disabled with limited use of his, legs, left arm and limited vision. He was left without an immune system, which required him to have to take steroids to try and maintain him. He lasted 11 years which required my mother to work full time and attend to all his needs during that period of time. During the period my dad survived, he again took control of handling financial concerns. Amazingly, his mind was as good as ever right to the very end.

This took a very emotional, stressful, fatiguing and frightening toll on my mother, who is the victim of the scam that Bankers Life agent Kenneth ** used her emotional loss of my Father of 49 years. She also had a morbid fear of being left in a nursing home. She was very depressed over the loss of my father for over 2 years. I helped her with her financial needs as well as her needs of maintaining the home. Then when no one else is around, Mr. ** and his trainee would show up. By doing his home work with neighbors, he tried to sell policies, too, he found out about my mother's situation. Coming into the home knowing about my mother's situation, compounded by him using her morbid fear of being left in a nursing home, that he talked out of her while doing his sales pitch/condolences. He got my mother on an emotional treadmill she was afraid to get off.

This began July of 2002, while she was still mourning the loss of my father. She spent most of her days crying, sad, and depressed over my father's death. Mr. ** discussed the loss of my father, calling himself, comforting her, and all the while preying on her very emotional state to start the process of convincing her if she bought this so-called Qualified LTC, home care policy, assuring her that if the same type of thing happened to her, she would not have someone by her side as my dad had, and over a period of three separate visits, frightened her into agreeing to this policy that would assure her she would never have to spend a day in a nursing home from the day she was released from the hospital, that they would have a nurse, nurse's aide, and a housekeeper to come to her home and care for 24 hours a day from day one until she recovered or passed away. They further assured her she would not have pay a dime for any of these services. Since that time, she has had carotid artery surgery, a heart attack, has fallen twice breaking her ankle, and another time fracturing a vertebrae. She was also in a car accident in which she was T-boned totaling her car, causing a massive trauma to her body, requiring her to have to be hospitalized again.

Each time, Bankers Life told her she had a 2-week period of time during which she would have to hire the people she needed to care for her. At that point, they said she would have to pay for those 2 weeks out of her pocket. During this period that said that they would investigate her case to see if she qualified for the policy benefits. I stayed with her for approximately 5 months to help her any way I could and my sister-in-law took care of her baths and housekeeping for approximately 60 days. My sister did most of her shopping and picking up her medications. Each time, Bankers Life stated that she did not qualify for any services unless she was virtually bedridden. They also said they would only have a person there to help with her baths and monitor her health issues for a maximum of 8 hours per day. They further stated the person would feed her with her own food and would not clean the house or cook the meals. If my mother is virtually bedridden, how the ** is she supposed to prepare meals or even insure someone brings in food for her to be fed.

It took me four months of calling, leaving messages and being told by Mr. ** that he would rectify this problem and get her qualified, and in every occurrence, we would have to take care of my mother because she could not afford to pay for the 2 weeks out of pocket. My mother held on to the policy on the outside chance she became bedridden and did somehow manage to take advantage of the policy since she has a morbid fear of being left at the mercy of nursing home staff. This morbid fear came from her being unable to take her mother in during the 11-year period she was having to work and care for my father. During the time she had to visit her mother at the hospital, she found her mother bound to her bed, lying in pools of urine and fecal matter with her food tray setting on the table and her unable to feed herself and no one offering to assist. When questioning the staff, they were understaffed and unable to attend to everyone's needs as they should.

On several occasions my mother over heard staff members cursing my grandmother telling her to shut when she complained about her care. They would also threaten her with tying her down if she did not stop complaining. My mother carried all those years of guilt over this treatment of her mother since she could only see occasionally and could not afford to pay for a better facility for her mother. This is why she hang on to this scam as long a she did because Mr. ** kept telling her it would pay her to have this policy. He used my dad's and my grandmother's situation to keep her frightened into keeping until the one day, I was finally able to convince her to cancel the policy in April of this year.

If you are tired of trying to deal with Banker's Life and Casualty Company let these people do it for you! This is the address of the Illinois Department of Insurance consumer complaint's. I had real quick response from them! Illinois Department of Insurance

My Mother purchased long term care insurance from Banker's Life. She was placed in a nursing home, and filed for benefits. While they have paid, the information given by multiple calls to the company has been different everytime. My Mother had it in her mind that the policy paid 24 months, which I believe the salesperson told her. The policy pays $18,000 total. The call center people tld me it paid 3 8 month increements with 6 months out and well in between, another time that it paid for 2 18,000 certifications, but there had to be 90 days that my Mom was out and well (not in nursing home and independent) to get the second certification.

I finally read through the policy to find the "out and well" clause - doesn't exist. I think the compnay is scammimng people into cancelling their policies early so as not to collect the total policy. What nursing home patient gets well for 90 days and lives independently, only to go back in to the nursing home? I figured if they had convinced me with misinformation to cancel the policy, they would have saved themselves the second $18,000. Too bad I refused to do anything except send them bills until I had something in writing. That something in writing was them paying what they owed. BEWARE

Emotional toll on my Mother with the worry over everything. I hate salepeople even more than before, the initial sales person, and the "customer's service" people at Banker's Life, who are no more than a continuation of the sales force attempting to dupe people into cnacelling policies.

I was hired 03/15/1986 as an independent contracton to sell and service life and health ins. for Bankers Life & cas.Co. with the most wonderful promise and contract to live happely ever after in retirement with a super retirement plan with many years of renewal commitions to take me home. Around the year 1998, the company was taken over by Consaco. During those following years Consaco ran into major financial problems that caused Chapter 11 problems for them and some time later was able to get out of thit's financial problems.

In 2007 I was informed that the company had minimum veteran agents first year commition requirements and to get on the ball or else. The financial times were tough through those years and I and another veteran agent were told that we had one year to reach the $24,000.00 required veteran agent minimum or we would loose "ALL EARNED RENEWALS AND SERVICE FEES", going from five years back,---"BACK, to my hired date of 03/15/1986"! The amount they legally stole from me in the year 2009 totalled $23,000.00 and then on 02/19/2010 both of us were fired!

The loss of the $23000 caused me to use up all of the little savings and investments that I had, put me into major credit card debt, to owe the I.R.S over $5000.00 and to much more to even go into here. Also because I was an "independent contractor, there is "NO unemployment ins. No ANYTHING. At six months behind on rent I may soon be homeless. I have called around 20 federal and state labor dept.s as well as local radio and tv station help lines, The I.R.S. Dept. of INS., all have said "Said "SOLLY, NO CAN HELPY YOU, GET A LAWYER"! Can they get away with this legal thieft like that? Is there no where to go for help? Atty.'s are around $150.00 an hour of which I have nothing. "HELP"?

My father purchased a Life insurance policy for me, from Bankers Life and Casualty Company. It took them 5 months to contact me with a denial. They said he answered a question pertaining to alcohol abuse false. However, his blood contained no alcohol at the time of his death, and I just now noticed that the form was filled out in the agents handwriting, not my fathers. My father lived in Kentucky I live in Michigan. The agent never sent me a full copy of my fathers policy. She sent me a copy of the page written in her writing.

I believe there was a breach of contract for a couple of reasons. The first being the amount of time they took to contact me. I believe that the agent changed the beneficiary's claim form, I know that is not my fathers signature at the bottom of the page, it doesn't take an expert see the difference between my fathers actual signature compared to the one at the bottom of the beneficaiarys claim form. The whole form is written in her writing including his signature. I believe they owe me the 10,000.00 that my father paid for me to have upon his death. I could not pay for his funeral

My husband bought a life insurance policy from thm in November 2007. He died of Acute Cardiac arrest on April 17, 2008. Because he had the policy for less than 2 years it is contestable and hat is fine. There were no lies ever told and it is fine they look into it. But it will be 90days Thursday and I still am hearing we forgot to send this or that form so our investigation isn't done cause we didn't have the forms. I sent every form back next day after recieved and it was another form last week which I sent in next day. They won't tell me anything. Its not a large policy its for 12000.00 is all but I need it and want some aswers.

I cannot pay any of the small bills I owe and get these people thier money I tell them I will pay funeral home and small bills when I get paid. Which is looking like forever.


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