Assurant Group

Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv.

Select an insurance Auto and Home Auto Home Life Health Long Term Care Are you currently insured? Yes No Enter ZIP • Assurant • Fortis Health Insurance • John Alden Insurance --- News • Connecticut Accuses John Alden, Fortis of Improperly Denying Coverage

Robert of Bartlett, IL November 13, 2009

extended warranty on 2006 Chevy Silverado bought through the dealer on brand new vehicle.On Nov 12th 2009 with 27830 miles the transmission cooler lines started leaking.This is a very common defect on this model truck. The truck was less than 4 months out the bumper to bumper warranty. The extended warranty by One Care denied the claim because the lines in question are 2 piece,a flexible line swaged to a hard line and they do not cover rubber hoses. The flexible line is not leaking, the defect is improper swages where the 2 connect.

Mary of Navasota, TX October 19, 2009

My house, and surrounding home owners' properties were hit by a tornado and / or wind shears upwards of 117 MPH on 09/03/2009. There were storm warnings. I was not home when the storm hit. I have over 20,000 in damage to my manufactured home - moved off the beams, skirting, ceiling cracked, sheet rock damaged, roof tabbing, etc. Fred D from Houston area come out - did not look at home and wrote a 2,000 recommendation; I flipped. Next was Billy B - he came out AFTER I hired a PE Civil Engineer who confirmed the damage. I also got the NWS involved and they are on court standby. NWS sent me their copy of the weather alert. I have shared all with Assurant legal and these agents. I paid for engineer out of my pocket. Now, they are dragging their feet. I have been called a liar by both adjustors despite the extensive damage that can be seen to my home, and others, and despite the NWS report. It is almost 3 months later and no repairs. I need help. NOW.

Judy of Sioux City, IA September 17, 2009

I took out a policy after talking to Chris, who is located through the Equity Company in Irving, TX. He sold me the policy and said that I would be contacted the next day. I was not contacted. They wanted a bank account to withdraw the first payment from and recorded (supposedly) the date that I wanted it deducted (3rd of each month). I did receive a policy and the money was deducted from my account on the 25th of August, the 10th of September and again on the 17th of September. My monthly income is very menial and so to have 247.95 deducted from my checking account 3 times within a month and 2 times in one week is abhorent.

When I talked to Christine this morning she said I would have to get a copy of my bank statement (another 2.50) plus the fee to fax it to them and a long distance phone call to her office to let her know that the fax is coming!!! Give me a break! I am at a loss for what to do and very devastated with my financial situation. Now there isn't even enough money in my account to pay for the prescriptions that I need because I can't use my card until the financial end of the policy is resolved. The only phone number I have for Assurant is 800-800-1212 and you have to go through several options before you can talk to anyone and there is a long, long waiting period.

douglas of Orange Park, FL September 10, 2009

As a firefighter I was concerned about the possibility of a disability and subsequent loss of wages. Four years earlier I took out a disability policy which I thought would provide additional income in the event of a disability, unfortunately I was diagnosed with a medical condition recently, which prevented me from firefighting. I applied for disability and was given a plethora of reasons why I was not eligible.

Ranging from non compliance with FMLA, occupational disability, not paying premiums (payroll deducted)the list goes on. I appealed Assurants decision twice and both times was told that the BOARD denied coverage. Since then I have contacted the Employees Benefits Security Administration and am waiting on some type of direction.

I intend to exhaust all of my resources to expose this company for breach of contract, and recover all of the disability I am entitled to. I remain tenacious, and will not succumb. I share these circumstances so that the hard working labor force in America is not duped by some unscrupulous,greedy individuals whose only course in life is to feed at the expense of others.

Diane of Canton, GA August 12, 2009

At age 59 I had to leave my employment to care for my elderly mother during her final weeks of life. In order to continue my health insurance coverage without any exclusions Assurant is charging 1900 per month for a very poor policy. I am now faced with knee replacement and have found Assurant to appalingly slow about verifing coverage and returning calls. They promise 24 hour call back but good luck in getting that to happen.

Carol of Jacksonville beach, , FL August 11, 2009

I had a procedure authorized and approved before having it done by Assurant Health. I ended up paying the month's policy plus 1124 for the complete procedure. An adjustment of a mere 34.00 was made.

Brenda of Maurepas, LA July 25, 2009

I purchase a Life Insurance policy with Fortis? I have diabetes, have had since about 1 1/2 yrs of age. This is why I got the life insurance policy, so if I did die,there would be no problems for funeral expense for family. According to my bank statements,the Co. has changed & now Assurant insurance is now handling my policy. I have never received any info from this company, no contact info,etc. I have been trying for 3 1/2 weeks to make contact. I have had nothing but crap from these people.

The latest is that they have no record of me in their system. Yet a monthly withdrawel from my checking accont shows on my statements. I spent quite a while at my bank seeking any otheer contact info. I do know that the money forom my account is going into an account at Chase Bank, listed as Assurant Insurance. Ater going to Chase Bank(after spending almost an hour on the phone with automated garbage & not making any contact)I was finally given more info for contacting Assurant. According to Joanne, I don't have an account with them,yet money is still being withdrawn form my checking account. Since I cannot make contact with them this weekend I will atttempt again Mon. morning. I am very unhappy/stressed about this.

Liliana of Cicero, IL July 15, 2009

Bought a Service Contract from Assurant Pro through Chicago Cycle Center a motorcycle dealership on 6/27/2005. I have the right to claim a 100% cash refund because no claim has been made on the motorcycle through the purchase of the service contract. The number to Assurant Pro is disconnected the dealership as a act of good faith is reimbursing me 99 out of a service contract I bought for 899.

Rachel of Brooklyn, NY July 15, 2009

I purchased a TV from Circuit City in September of 2008. With the TV I also purchased a 3 year protection plan upon being told by the sales person that if anything happens to the TV that it will be fixed or replaced. In June of 2009, there was a problem with the TV. While watching the TV, the picture went black and a crack ran through the upper right corner of the screen. When I approached the TV it was extremely hot. I called the number provided for Assurant solutions, who took over responsibility for Circuit City protection plans, and was told that I had to contact the manufacturer since the TV was less than a year old. I contacted Element (the manufacturer) and was told that the Circuit City plan overrides the manufacturer warranty.

I then contacted Assurant Solutions once again on July 1, told them what happened and was told that I would be contacted in order to make an appointment for service. A few days later, on July 6, I answered my phone and a recorded message told me that I would be contacted with 24 hours to set up the appointment. I waited a few days and was never called. On July 10, I called the number that they gave me and was given an appointment for Monday July 13 from the hours of 11am-1pm. No one ever showed. I received a phone call later that day confirming the appointment for Tuesday. When we corrected them, they finally showed up at 5pm. Two men showed up at my door, looked at the crack in the screen, attempted to turn on the tv without it even being plugged in, wrote down the model and serial number and left. Not once did they even attempt to open the television to locate the cause of the problem.

The next day, July 14, I contacted Assurant solutions again, told them what had happened and requested that a different technician be sent to check the tv since the first one didn't even properly look at the problem, and I felt that he was not competent as he didn't realize that the tv was unplugged when he attempted to turn it on. This is when Miriam told me that they had made a mistake sending a tech out in the first place since they were not responsible since the tv was under a year old and it should still be under manufacturers warranty. I told her that was not the case. My receipt clearly states that the protection plan is valid starting from the date of purchase 9/20/08, and that I had contacted the manufacturer and they told me the same. She refused to help me any further and continued to repeat that I had to contact the manufacturer.

I called the manufacturer, and they contacted Assurant solutions and included me in the conference call. Cynthia, from Assurant, then confirmed that Assurant is responsible for the warranty and offered to help. Cynthia then put me on hold, the representative from the manufacturer then hung up the phone, and when Cynthia came back on the line she told me that they would not be able to help me. The technician reported that the screen was cracked and the plan I had purchased did not cover accidental damage. I told her that this was not accidental damage. The tv was not harmed or damaged in any way by us. There was something faulty in the television that caused us to lose the picture and the unit overheated causing the crack. She kept insisting that it didn't matter how the crack got there, or what caused it...the fact that it was cracked at all placed it under the category of accidental damage and we were not covered.

Again I asked that another technician be sent to us. Any experienced technician who looks at the tv properly would be able to inform them that no accident caused the damage, and that there was something faulty or defective in the tv which caused the problem. She insisted that any crack in the tv, regardless of the cause, even if the wiring or other components of the tv were faulty and caused the crack, that they would do absolutely nothing to help.

Nilcy of Tillamook, OR June 28, 2009

My cousin applied for a health insurance- Assurant called and ask for 20 payment for application. My cousin being new to the country asked for help and I gave my Atm. A day later I went to the bank and was trying to withdraw some money and to my shock I was 700 off. the teller notified me that there was a deduction from Assurant insurance- we called the company and we were told my cousin was approved and that payment was deducted from the account- I am so mad but what can i do?

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |