Amica Auto Insurance

I have stayed with Amica Auto Insurance for ten years, insuring four cars. I have not filed a single claim during that period. I was pleased with the service I was receiving, until the most recent renewal period, where my rates were jacked up significantly, despite zero changes on my part: I have submitted no claims and received no traffic violations.

A few days ago, I received a phone call warning me about the increase effective March 2012. Their explanation was that my previous rate was based on a coding error, misidentifying my county (Kings), and that new rate was an additional $2,000, due to a risk factor. This seems like a disingenuous and outrages position, from both an accounting and human relations perspective. I did not expect such conduct from a JD Power Award winner who flaunts their customer service satisfaction. Needless to say, my experience proved otherwise, and I intend to make every effort to make my dissatisfaction known.

I was an Amica Auto Insurance customer for twelve years and I insured four automobiles without a claim for the entire length of policy.

On April 2011, I was sent an email by Amica stating that my policy was being cancelled for non-payment. I was on their auto payment through my bank. When I called, they stated that I was in fact canceled and that they would reinstate my policy at the same rate. There is no problem and I made arrangements for the automatic payments again directly from my bank account. On August 14th, I get another email which states that they cancelled me again for non-payment. When I called the customer service number, they stated that they never received my payments although I have a bank statement from May 2011 that clearly shows a payment sent to Amica.

I'm a very successful business owner who has provided employment to over a thousand people in my twenty plus years of business. I have never conducted business with a more disorganized and unpleasant company as Amica. They are clearly in the wrong from both an accounting and human relation's perspective. I will make every effort to express my poor experience with Amica.

I thought I had finally found a good insurance company. Man was I wrong. It's hard to get rid of them after you do not renew. As I was going to renew, my rates were jacked up way high (nothing changed except my car was one year older). I told the agent to cancel since the rates were too high and now I can't get them to stop billing me. Be warned- stay away! I never had an accident in my life but their billing practices I have never ever seen with any company. I can't understand how they can have a JD Power Award. They flaunt it but my customer service experience is different.

Nov 2009 - Buyer beware! I have *never* missed a single payment with Amica (auto insurance) in my 5 years of being insured by them. Likewise, I have never submitted a single claim nor received any traffic violations, etc. That said, today I received a phone call to "warn" me about my Jan 2010 "increase". They proceeded to tell me that, due to my current credit score, my "risk factor" has changed and therefore they needed to raise my annual rate by $300/year. This is completely ridiculous and I am outraged over it. I recently purchased a new car and, other than that, my credit score has been 750+ for over 10 straight years.

Reading other similar complaints on sites such as ConsumerAffairs.com, my increased rate may directly be tied to purchasing the aforementioned new car -- not a corvette but rather a family minivan.

Despite my excellent credit rating and driving record, Amica Insurance decided to increase my rates because I purchased a new vehicle; not because of accidents, insurance claims, poor credit or payment history.

Amica, that's downright dirty of you.