Amerihealth

Applied for Health insurance family. It took 3 weeks to process the application, that too my family members were not added to the coverage. I received the member ID card after 4 weeks. I contacted customer service and requested to add family members. He told that he added them and I would receive the cards in three weeks. Finally My family members added after two months. I received billing statements for family coverage fee. Family coverage started after I requested, after two months. First two months, family was not added but charged for that.

Again contacted customer service and explained the problem. He told that he could not reverse the charge. Please contact the account manager to change effective date, then the charge would be reversed. I contacted the account manager Pamela ** , Amerihealth NJ. She refused to change the effective date for family and harassed me. Behaved like animal.

Amerihealth administers a mail order prescription through Futurescripts. FS has a computer glitch where it is not accepting my credit card from my HSA account. I had to figure this out by researching with my Visa (HSA) people and they told me why they were denying the card. Futurescripts was not sending over secure data with the established IIAS (whatever that is.) So I had to give the systems folks at Futurescripts the information.

Any attempt to do anything with my scripts (reorder, check status, etc.) is prevented by the pop-up message and so I am out of two cholesterol drugs.

Everyone knows there's a computer problem, but no one seems concerned and will do a workaround and perhaps take an order by paper while their systems engineers fix this. It's been three weeks and I've got complaints filed with NJ Department of Insurance and PA Pharmacy board.

They spent two weeks blaming me for not knowing how to use their website until I went back to them with the explanation of the problem. Even if I were a blithering idiot, is that a reason I should be denied or be delayed in getting my scripts?

My husband is a double amputee also partial paralyzed on his left side. He is in need of a new wheelchair. Amerihealth states he is only entitled to one every five years. His is broken due to the fact it gets a lot of use. He spends all his time in it. The man has no legs,what do they want him to do? They are making me fight for it with lots of phone calls and letters. I am not asking for anything that he does not need. The chair needs repairs and due to this he falls out and we have to call 911 to get him back up. I have even taken it back to where is was purchased and they submitted repairs to Amerihealth and they are still making me fight.