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Laura of Streator IL (04/09/08)
My payment is due on the 18th of every month. I admit fully that I did not make my payment on March 18th. Instead I took it to my local branch of Carol Weiss- my agent on March 31. I must have just missed the 5:00 deadline because the door was locked so I put it in the box. Now, even though I made the payment and I'm not due again until April 18th, they are telling me that I have to make the April 18th payment by April 11th or I will be cancelled on April 12th. I told them that I am now current because the past due amount has been paid. I told them that I cannot imagine by any stretch of the imagination how a person can be cancelled 6 days before their premium is due. They informed me that it is their company policy to demand the next month's premium when a premium comes in past due and that's just how it is. This just seems very wrong that someone may be cancelled before their premium is even due.
I have not suffered a loss because I will make the payment on the 11th. Basically, because I cannot risk driving without insurance. However, I do not feel that this company is practicing fair business.I'm wondering if it is legal to cancel someone when they do not have a past due balance especially when that person has been a customer for 2 years.
Becky of Frontenac KS (12/22/07)
I was involved in a vehicle accident on Nov. 2, 2007. While sitting at the light I was rear ended. Found out later through police report that passenger (not driver) of the other vehicle reported that my car rolled back or stalled, which it did not, I hadn't moved. The police officer that took our statements made the report out to be my fault, but the police report is being amended because of the officer's mistake. American Family has sent me a letter already saying that I'm at fault and is denying my claim, before receiving the amended police report and medical records.
$1100 damage to car. Sister was transported to hospital by ambulance for back, neck and leg pain. I later went to hospital for right shoulder and neck pain.
Katherine of Scottsdale AZ (11/28/07)
Late last year, my American Family insurance agent failed to set-up the automatic payments on my account, that I had signed up for. After two months, she finally informed me that she hadn't set up the automatic payments and that she had canceled my coverage. Because of her error, I ended up with an SR-22 on my driving record, which doubled my monthly premium. My coverage was then reinstated in February, and it renewed in August of this year. On October 18th, I called my agent to pay the monthly premium over the phone. I spoke with her assistant who told me the amount due was $146.23, same as every month, since the SR-22. I gave her my credit card number to process the payment. On November 2, my agent called me and left a voicemail stating that my coverage had been canceled for non-payment. I immediately called her back and spoke with her assistant who stated that I've had a past-due balance since March.
First, I advised her that I have proof that there was not a past due balance on my account. Then I asked her why she hadn't mentioned a past-due balance when she told me the amount due on Oct. 18th. She said it wasn't important. She then accused me of not paying my bills and hung up on me! When I finally got my agent on the phone, she told me that I had been one month behind on my payments since March and that the outstanding balance is $107. I reminded her that my monthly premium is not $107. I also reminded her that she renewed my coverage in August and asked her why she would renew a policy, if there was an outstanding balance. She couldn't answer my question.
After making numerous calls to various people at American Insurance, from underwriters to management, I have since signed up with another insurance company; and I've reported the agent from American Family to my bank for committing fraud. It would appear that the agent is running a scam and pocketing her clients' money. She should lose her license to sell insurance.
American Family caused me to unknowingly drive around without insurance, resulting in an SR-22 on my driving record. Also, the SR-22 unnecessarily increased my premium. Nina Falls has taken several hundred dollars worth of payments from me, but hasn't applied them to my account, which means that she now owes me money.
Andy of Salt Lake City UT (11/10/07)
i just got my drivers license and bought a car. Therefore i needed insurance and american family gave me the lowest quote so i desided to get my car insurance through them. aaron assured me that only if they run my record and a ticket or accident would show up the insurance can go up. So i signed everything and payed about $ 155,- right away. Then i payed for about 3 month around $ 80,- and all of the sudden i received a letter with my new bill showing a minimum payment of almost $ 400.
So i called aaron and he told me that they adjusted my rates because i had no prior insurance before but that he could fix the problem. After to weeks and the bill due in just 7 days i called several times and no call was returned. So i went to look for another insurance and found such. So i went on the day before my bill was due to the office and canceled my policy with aaron affective the day the bill was due. now 2 weeks later i received another bill with a minimum payment of almost $500.
Mark of Plainfield IN (09/26/07)
I was involved in a terrible auto accident with a man whose insurer was american family. He was clearly at fault and totaled my car and another vehicle.Sent two people to the hospital. American family low balled me on my vehicle.refused to return phone calls,never mentioned my medical bills and have been terrible people in an overall fashion.wont pay for rental car,been 30 days,no property damage settlement so I hired an attorney and Im gonna sue em!
I have no car to drive to work. Paying for rental out of my pocket.doctor bills and xrays. Impact was so hard I was knocked out. Now I have to see a shoulder specialist.
Robert of River Forest, IL (03/14/06)
On 12/9/05 my wife and I were hit by a 22 year old female driver insured by American Family Insurance. Our car was totaled. She has admitted full liability to us, and her insurance company. She was ticketed by the police.
On 1/21/06 I received a settlement offer on the car for $1,168.84. My car, in the condition it was before the accident, could not be replaced for that amount. After some research, using sites such as Edmond's, Kelley Blue Book, and Auto-Traders, I sent a letter to American Family making a counter offer with the results of my research.
After following up with them by phone I have gotten nothing back from them. The last conversation I had with them was on February 25th with Simon who stated "if you don't like it, sue me. I have 15 lawyers on staff and this is all they do".
The State of Illinois can not help me and The Department of Insurance told me that their laws are not strong enough to help me.
Seth of Wausau, WI (03/09/06)
My fiance, was driving in the center lane of a one-way road when she was struck by a truck who "didn't see her" (and two other cars). The truck driver amazingly was not issued a citation, however the police report noted his failure to yield.
The trucker's insurance agent was a nightmare - incredibily unprofessional, arrogant, and unintelligible saying my fiance was 20% liable for the other drivers "failure to yield at a stop sign. I now know American Family is the worst insurance company ever.
Damage to my fiance's car - $3500.
Jenny of Paris, France KY (05/24/05)
I was a pedestrian in a walkway with a light and was hit by a Jeep Cherokee and the vehicle was insured through American Family Insurance. I have had to file a civil lawsuit against the driver and the insurance company and they have refused to pay any of my medical bills. This lawsuit has been going on for three years. I now live in Paris France and have married a French man and am now covered by insurance and thank God it is paying for my medical bills.
Curtis of Forest Lake MN (11/4/02):
On September 20, 2002 my daughter was involved in a 4 car accident. Our 1998 Neon was the second of three vehicles stopped in traffic. The accident was caused by an American Falmiy insured person who rear ended the third vehicle which casued a chain reaction damaging all three stopped vehicles. My complaint is with the way American Family Insurance is handling the matter. My daughter is a college student who needs a car. American Family has indicated the car is totaled. Our damage estimator quoted damages of $4131.06. Because there was prior cosmetic damage to the Neon, we have been offered $2,033.24 if we surrender the car. We have looked at many cars and cannot find a comparable vehicle to replace her Neon for less than $4,500.
Alex of Aloha OR (1/2/03):
I was involved in an accident on Dec. 22 with an individual with AFI. He was not paying attention and rear-ended me. He assumed responsibility and we proceeded to exchange info while the police, fire, and paramedics were in route. My 11 month old daughter was in the back seat at the time and I had her taken to the ER to be checked out. Since that day I have spoken to the AFI agent once. She has not returned my calls and is consciously avoiding me, which shows poor Customer Service Skills. Her story is that she can not get hold of the other party involved. This is getting extremely old and frustrating very quickly. Apparently after 30 days they can either accept or deny the claim.
Theresa of Wildwood MO (11/9/01):
In August of 2001 I was stopped in traffic. The car behind me failed to stop ,as he admitted to me he was looking at the police officer in a parking lot, and rear ended me. My car was less than 5 months old when this happened. I suffered whiplash and was treated by a chiropractor. The driver that hit me was insured by American Family Insurance. American Family sent out a "Investigator" to take pictures of my car. According to "their engineers" my back pain couldn't possibly be caused by the accident. American Family refuses to release who they outsource this engineering investigation to. They will not pay my claim.
I can't see the doctor anymore because I can't cover the payments and American Family won't cover it. I'm embarrased because the American Family agents are condesending on the phone and make it out to be my fault. I've tried contacting attorneys but they all say American Family usually wins these cases. This is so frustrating.
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