Complain about a product or service

American Family Insurance - Homeowners

Carol Ann of Glendale AZ (11/13/03):
Our roof is in need of a new roofing job. This is our second claim (the first one was a patch) now the roof is leaking in other places. I can not use the light in my kitchen because of the damage (water leaking over my table). When we made the claim, we said it was the roof, but Jon said he came out, took pictures of two places that he would have patched. Wrote a report and sent us a check. Case closed?

I called him last night and told him I had a waterfall over my table, one going down the small porch in front of the house and I needed him to call, leave a message and we will make sure we are home. He did not take the time to talk to us so we could show him all the damage. Now I want someone to check out the electric too. My home is falling apart because no one wants to look at the whole picture. I live in AZ, where it does not rain much, but when it does, I worry if the roof is going to hold up.

JoLynn of Peoria AZ (7/28/03):
American Family Insurance has hired a 3rd party investigator to check on our rental properties. We had an AC company replacing an AC unit and the tenants looked out to see a strange man had entered their backyard via their gate. They asked him who he was. He said he represented us showing the tenant a paper with our name and address on it. The tenant knew better having spent the greater part of the last 48 hours discussing their nonfunctioning AC and said funny, we would have mentioned it. They indicated they would go call us. The man was asked to leave. He got very rude with the tenants as he left indicating he got paid no matter what they did.

Basically this individual has fraudulently represented himself at the door of 4 of our rentals resulting in the police being called at least twice. He continues. The Arizona Department of Insurance isn't interested. Say they don't handle our complaint type. Call the police. The police refuse the tenants' request to make a police report.

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