Allstate Homeowners Insurance Reviews

I hate Wintrust bank. Do not get a mortgage loan with them. Same for Allstate insurance. Two big name companies that won't take responsibility for their error. We moved into our new house last year. A few months ago. I inquired about a loan modification only to find out that my payments would be going up due to a negative balance in escrow. It took multiple phone calls to figure out why. Come to find out, Wintrust paid the PREVIOUS OWNER's insurance policy out of my escrow in addition to mine. We so happen to both have Allstate for insurance, ironically. Wintrust is refusing to take the hit for it and Allstate is refusing to refund it. To make matters worse, Allstate sent a refund to the previous owner stating there was an overpayment. I contacted the previous owner to find out that they already cashed and spent the money.

Horrible, horrible, horrible, Allstate is the worst company, I’ve been with them for over 22 years and from all the rain and storms we had in Michigan made my roof leaking and made water damage to my ceiling, my closet and laundry room and they told me I’ll get 143$ to fix it because I have 2,500 deductible.. They try to only cheat and scam people. Stay away from this company!

I have Allstate, and a tree fell on my house like 3 years ago. Now keep in mind if you drive around in my neighborhood, out of 100% of the area 90% of the roofs have been replaced about 8% are still good and 2% of them need the roof replaced. I am one of the ones who needs their roof replaced, bad. So back to the beginning, the tree fell during a big storm. Allstate sent someone to inspect the roof. Now, while on top of the roof the rep for Allstate told me, you’re not in good hands with Allstate, and they will not replace this roof, even though you need one and need one bad. I then got a call saying we will only patch the spots that we see.

This review is for David **'s Office in West Chester, PA. As a former 30-year customer, my advice is simple: run—don’t walk—away from Allstate. Over three decades, I filed only a handful of minor claims. Two were handled appropriately, but one was an absolute mess. The adjuster was consistently unprepared, late, unresponsive, and unable to answer basic questions. At one point, I was quoted hundreds of dollars for a repair I knew cost less than $20 at a hardware store, justified only by “that’s what the system, Xactimate, says.” That experience alone raised serious concerns about how a major claim would be handled. Unfortunately, I eventually found out.

I would not recommend this company to anyone. My condo was flooded, the water leak under the slab was repaired, but my condo is unlivable until the repairs are complete. No bathroom, no kitchen. My insurance adjuster said that I could be put up in a hotel. Days go by and I can't reach anybody, my adjuster out of the office for a few days. I call claims department and they say they will put me in contact with another adjuster. They transferred my call to another adjuster and he said he would call me back within 24 hours - nobody called. I call again to try to speak with a supervisor - I can leave a message and he will try to get back with me within 24 hours. I got no place to go, no place to use the bathroom, no cooking, all while I am fighting cancer - this is the worst treatment I have ever received from any company.

After a severe wind storm earlier this year some of my vinyl siding was torn off. The siding was older and was very brittle. I received 2 estimates and submitted them to Allstate. Allstate declined to cover the work necessary to fix the damage properly. Instead, Allstate wanted to piece in just the broken pieces and would not cover a job to complete it right. In fact, they never sent out an adjuster. I have been with Allstate for many years and never filed a claim. $2000 per year of premiums, and the job to be done right was $5000. So you can do the math. I was never in good hands, but had a lazy claims adjuster Kyle **.

Allstate is the worst company company to receive get homeowners insurance. I been with them for years, my house got flooded out and cause so much damage. Floors, kitchen, bedrooms, bathrooms, it destoyed my house, All-State denied the claim but raised my insurance, that is a rip off. I am depress and stressed, my health is at risk, because of Allstate.

Horrible Company, they are trying yo completely deny a claim from a New home only insured by Allstate. Trying tricks like previous damage and improper installation. We will have to go to litigation for a needed roof replacement. Even the local insurance reps really don't care because they said they make there money off new clients not holding on to them. The way they are paid. Our opinion Avoid Allstate at all cost. Not worth saving a buck. On monthly fees.

Allstate is horrible. They literally left me on the side of the rd....never once contacted me nothing.... Zero contact and now they say my policy is over which is completely bs...now putting me on the street.

The worst experience ever!! I would give them a zero. I live in Texas, after storm Beryl in Summer 24, I had roof damage- Allstate refused to pay anything due to the age of the roof. I paid out of pocket to replace the roof- over 9K. After that, I decided to cancel my policy before the policy ended June 2025. I called at least 5 times and emailed them as well. They refused to cancel. The agent said he couldn't cancel it and I needed to call back because he couldn't do it and he was going to be out of town. My mortgage company sent them the payment (in full) for 2026 and they only refunded me a 3rd of it because they counted the days that they still "provided coverage"- What a rip-off. Now my mortgage payment is going up because basically, I paid my home insurance twice!!

Allstate will not stop harassing me. For some reason they are trying to get in contact with a person that is not me. I assume it is because they were given the wrong number. The amount of calls I've gotten over the last few months has been insane. The amount of times I've had to unsubscribe from their incessant texts I cannot even count. After being called by 6 different people from Allstate back to back in a 10 minute span I am finally writing this complaint. This is insane.

I have been with this company for almost 30 years. I can count how many times I've made a claim on one hand. My reward for being a loyal customer is a false, fraudulent claim accusation. I thought the whole point of homeowners' insurance was to cover emergencies. This company has insulted me and attacked my character. Thanks for kicking me while I'm down.

My husband and I have been working with Alycia ** at the Darren Davis Office since we purchased our first home, and we truly could not have asked for a better agent. From the very beginning, Alycia walked us step by step through the process of securing homeowners' insurance and bundling it with our auto insurance, making everything feel simple and stress-free. She is extremely attentive and always looks for ways to meet your specific needs. On one occasion, when I was having difficulty paying my bill by the required due date, Alycia took the time to help me explore my options and find a solution. That level of care and support meant so much to us. Alycia is professional, understanding, and genuinely caring toward her clients. It gives me peace of mind knowing she is our agent. I am truly grateful for her guidance and highly recommend her to anyone looking for an insurance agent who truly cares.

I am writing to share my positive experience with my Allstate claims adjuster, Mrs. Glynnis ** after a terrifying kitchen grease fire. She was not only professional but also courteous and efficient. Throughout the process, she treated me like a valued customer, and I truly appreciate the high level of service she provided.

My name is Yoko **, Allstate is horrible!! My neighbor's tree fell on my house and it was NOT an Act of God. The tree had a cavity in it and was dead. I filed a claim with my insurance company but Allstate of refusing to pay after the adjuster (Nathan ** phone# **) told me the only way they would pay if the tree was dead. I thought Allstate stood by their name since they've been around so many years but I'm having to fight in order for them to pay. I should NOT be responsible for my neighbor's negligence of upkeeping his trees and property. Allstate PAY ME MY MONEY BACK!!!! You all suck as an insurance company. I have contacted Nathan ** supervisor Jacqulyn ** (**). I've left her messages and she's yet to return my phone calls. PAY ME MY MONEY!!!

I canceled my policy in June 2025. My mortgage company mistakenly received the escrow payment, which it was not supposed to have. I have been calling for a refund for about five months, but they keep telling me that they mailed the check. As of December, I still have not received it. I called again on December 21, and they informed me that the refund is still pending. This company is not honest. This has been the worst insurance experience I have ever encountered, and they do not stand by their promises.

Terrible at paying claims. Awesome at doing everything they can to not pay a claim. Awesome at lies and twisting the wording of your policy around to fit their own narrative. They cost me more having them as my insurance than not having insurance.

Had to submit my first claim ever due to storm damage to my roof, leak in multiple areas on a middle aged roof after one storm. 6+ years loyal customer with no prior claims over 2 homes and bundled with auto. Adjuster was sent out to inspect, found the damage locations, photographed extensively and was still denied after being dragged out for more than 2 months so that I would continue paying my premium. Oh, and there's an early termination clause in place on specific insurance policies. Really felt like a scam at the end. Cancelled immediately, would not recommend to anyone. Maybe stop spending so much money on expensive endorsements and advertising and just take care of your paying customers.

Helene storm damage claims handling and payout. Has been traumatic and an awful experience. ALLSTATE punishes home policy owners by using the deny and delay tactic. They make you deal with a different person almost from one phone call to the next, it seems. They do not care that your contractor and you, as the owner, took care of many things that saved Allstate money. They are hell bent on fighting every detail that is over their very minimal offered payout. We stayed in a half-useable house for almost a year, saving them thousands in temporary rental money and temporary motel money. We could have refused to stay in the half-useable house that we work out of due to the unsafe conditions, and contractor work generated noise and dust. They are definitely not "The Good Hands People".

I believed in Allstate’s slogan — “You’re in good hands.” But unfortunately, my experience has been far from that. My claim was originally withdrawn because of the reasoning provided by the adjuster, but I decided to reopen it after realizing that his assessment was incomplete and inaccurate. The adjuster did not fully inspect the damaged areas of my home, and I strongly disagreed with his findings. When I reopened my claim, I expected a fair review. Instead, Allstate denied it again — this time with a completely different reason that is not true and does not reflect the actual condition of my property. It’s very frustrating as a customer to see that their decision did not take into account the detailed assessment and report provided by the licensed roofer who inspected my home.