Allstate Auto Insurance

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Select an insurance Auto and Home Auto Home Life Health Long Term Care Are you currently insured? Yes No Enter ZIP • Allstate Auto • Allstate Homeowners • Allstate Life --- News • Lawyers Rate Allstate as Worst Insurance Company • Consumers Want Allstate Records Kept Public • Consumer Group Blasts AllState • Texas Orders Allstate to Pay Homeowners' Claims • Mississippi, Insurers In Stand-Off Over Hurricane Damage • Florida Consumers Sue Allstate

brett of monroe, LA November 18, 2009

ON november 10th i was in a accident at approxiatmely 830pm. was sideswiped. she was driving a red cheverolet hhr. she did not have her insurance with her so i did not know what insurance company to talk to. it took a week to get the accident report. i recieved the report on november17th.

I called allstate insurance and talked to sammi s. and the kept putting me off. so when i finally got help i told my side of the story on a recorder. then sammi called me back and said she cant do anything untill she talked to the other driver of the vehicle. i faxed a police report to sammi s. l and she said she got it. the driver will not answer her phone to talk to them.

i cant drive my truck. my insurance company told me it was a hazard because the door want open. i talked to sammi and she said that the claim was filed and that she had admitted to it but not get it on recording. i have been with out a vehicle for a week and i have to call people to get me to work.

Tabatha of newport news, VA November 10, 2009

Her and i made an agreement on our claim and i recevied half of the money they owed me and i cannot get anyone to call me back with the info on the other half of my money

Becky of Kinston, NC October 23, 2009

Our car was totaled by a 17 year old who was insured by Allstate. It has been the worse experience I have ever had. I found Allstate employees to be mean and rude. It took 20 days before we were able to get a rental car. Even then I was told to pay for it myself and they would reimburse me if they deemed their insurer was at fault. They had a copy of the police report that clearly stated he rear ended us as we were making a right turn. He was going about 50 mph and never hit the breaks.

After refusing to pay for the rental car and calling back numerous time we were finally able to get a car on day 21. After 2 weeks we were offered a ridiculously low price for our vehicle and told we had 2 days to return the rental. I argued with the adjuster for 15 min. before getting so angry that I hung up on her. She told me to find other cars in our area worth more and I did just that! They raised the price by a mere 1100.00 and it has been 2 weeks and no check has arrived. I kept the rental for an extra week and paid for it out of my pocket.

I can see why people get attorneys and sue after an accident. I would NEVER EVER EVER give my business to Allstate. Without a car for 6 weeks now. My insurance carrier is State Farm and they have always been good to us. Best prices too.

Sarah of Alvarado, TX October 16, 2009

I have been lied to given the run around by the whole office and I am tired of being taken advantage of. I was hit by a lady at who ran a stop sign she was at fault and received a sitation at the scene. Her insurance company was Allste (Bingham -Bryant) out of Irving, TX.

I was told my 1999 Honda Civic was damanged and considered a total loss. The body shop I took it to said this was untrue and they would fix it for me so All state offered to write me a check and consider it a loss. I got numerous letters in the mail telling me I would be responsible for the storage while vehichle was repaired at the body shop. They told me on a Tues. morning that they issued me a check and I called and the check had not been issued untill Thursday meanwhile I am with out a car and no way to pay the body shop and I will not pay for the storage due to Allstate's negligence. They conviently lost my phone number didn't call me for 3 days. I called them immediately and left a message. On The mOnday after the accidetn they were already asking me to get my car out. What a joke. These people are full of greed and could case less about the innocent people involved.

Cary of Alpharetta, GA October 13, 2009

I experienced hail damage to my roof on Good Friday,April 10, 2009. I wasn't sure if I had damage, but a neighbor convinced me to report it to my carrier and have it checked out. When I did, one of the first things the claim intake representative did was try to trip me up on the date of the hail storm. At first I had trouble remembering the exact date. The phone representative chose a date at least one month prior and tried to persuade me to accept that date and after consulting my calendar, I provided the correct date. The rep continued to try and get me to agree to an erroneous date. This, obviously, was to get me to agree to a date on which no hail storm occurred, so the claim could be immediately denied.

Like others, all of my neighbors had hail damage and had their roofs replaced. While on my roof, the first adjuster that came out pointed to my neighbor's roof and stated he had serious damage, yet I did not. Both houses on either side of me had damage, but apparently I did not, despite the very obvious damage to all the sheet metal fixtures on my roof. I contacted Allstate and requested a second opinion. Another adjuster was sent out and he found sufficient damage to warrant a re-shingling of the roof. I later discussed the issue with my neighbors, who related their friends in the neighborhood who were insured with Allstate all had the same experience.

I have now just learned of a group of individuals in Roswell, Georgia, who likewise experienced hail damage recently, have reported having their policies canceled by Allstate within 30 to 45 days of settlement of their roof claims. Has anyone else experienced a cancellation after Allstate paid a claim, or do they know of someone who has? Is a class-wide complaint to the Georgia Department of Insurance necessary?

Grant of Langley, WA October 12, 2009

12 years ago, I was injured in a rear end collision to my truck by an uninsured driver. I had what I thought was good insurance coverage, including uninsured driver coverage. In spite of medical corroboration of my injuries, Allstate refused to pay anything until two years later when we had exhausted all our savings and were deep in debt. Throughout the ordeal, they had access to our bank and credit card account records because the policy required us to "cooperate" with information requests or be denied recovery. They offered pennies on the dollar and my wife took it. That's the real story of Allstate, the Good Hands people. From your wallet to their hands.

Henrietta of Portland, OR October 5, 2009

We have been loyal Allstate customers for over 20 years. We have all of our insurance on our 3 homes and 3 cars through them. We have not had any claims where we have been at fault during this time. My husband and son were hit by an uninsured motorist in April, 2008. Allstate refuses to pay. We had to hire an attorney to sue them, although we have their uninsured motorist insurance. We have to take time off work. Pay more attorney fees.

JOAN of CRESTVIEW, FL October 5, 2009

A truck ran into the back of 97 Mazda. The man had no insurance and was issued a ticket for fail to stop and no insurance. My insurance Allstate said mazda's didn't retain value and said will only give 650.00 less 500.00 deductable. Trade in value of Car is 1700 as it is in excellent shape.

Body recently painted and had blemishes, burns no oil and has excellent transmission. Similar cars on dealer lots in region selling for over 3000.00. I am on Social security and do not have money to fix it. It is my only means of transportation.

Brian of Omaha, NE October 3, 2009

In May I unknowingly missed a monthly premium payment for my auto policy. I pay electronically and assume I mistyped something. I continued to pay monthly premiums in June and July. Allstate sent a certified letter to me in June stating the May premium was missed and my policy would be terminated. I did not receive that letter. Since it was certified, there is proof I did not receive it and a record that it was returned to Allstate.

In late July I was in an accident and was at fault. First moving violation in my life of 42 years. Never had filed an auto claim in my life. That evening I found out my policy had been terminated. I tried working with my agent the following day and customer service the day after. Allstate continues to refuse to pay the claim and returned my July premium, weeks after the accident.

Laura of Conway, AR September 26, 2009

On August 12,2009 my husband and I awoke to a horrendous sound! A 16 yr old boy had crashed into the front of our house with a car at 3am. The car did not penetrate through the wall of the house due to the car hitting 2 solid rock columns on our porch, and rock trim on the outside in front of our wall rock fireplace on the inside. My husband called our home owners insurance (Allstate) early that same morning and it was 2 days before an adjuster came out to assess the damage. Our rock fireplace hearth was split in two all the way across horizontally and the rock was coming away from the wall vertically on the left side where the impact was on the outside. Our fireplace insert was also cracked as was the rock above the mantel on both sides equally. The outside of the house was a mess as heavy rocks from the 2 columns that were demolished were everywhere, along with 2 rocking chairs and 2 planters. The rock trim was damaged all along the porch to the front dorr as the windows bent frame. 3 windows at the back of the house were cracked on the inside panes due to the impact also.

The boy did not have permission to drive his stepdad's car and the car was totalled. Thankfully the boy was not injured, but he did leave the scene and came back 30 min. later and turned himself in to the police. The step-dad's insurance also happens to be Allstate. The adjuster ,Brian R, who came out 2 days later said he was the adjuster for both his(step-dad) and our insurance. When he left after his assessment all he said was he needed to check out the price of a comparable fireplace insert. He said nothing to me about that I should have any contractors out to investigate and give us their estimates. I really didn't know what to do as we have never been through anything like this before.

On my own I contacted a couple of reputible contractors to come out and estimate the damages. After several days they contactd me with their estimates which were comparible to 24-25,000. In all this time we had not heard back from Brian so I had my husband call him to ask what was his hold up-I couldn't understand why it would take almost 3 weeks to find out how much a fireplace insert costs. He told my husband he was still waiting on it. My husband told him that we had gotten 2 estimates from local contractors and what their estimates were. His reply was "really?-I need to come back out there I guess and re-look at everything!"

My husband also faxed in to Allstate the estimates we had gotten. Well, Brian finally came back out after 5 weeks and looked all around and measured a few things and was trying to give us some advice on the 2 contractors that had given us the estimtates. He told us they were both really good, but for us to "be careful" about them and was giving us the impression that we were going to have to choose one or the other and let him know!. He was walking around telling us how we were going to get this and that fixed and told us he would prob. be finished with his assessment in a couple of days.

A week went by without a word from him and we came home from work one night and my husband just happened to see a small part of an envelope under our doormat. When he pulled it out it was letter from Allstate and a cheap itemized assessment and a check-signed by Brian for 13,000. He has never even called to let us know that he left us a check or anything. It has now been 2 days and he still hasn't contacted us to make sure we got a signed check or anything that was just left outside under our doormat. We have had Allstate insurance for 25 years and have only had to call them once when our refrigerator flooded our kitchen floor and it cost them 2000 to replace it! That was prob around 15 years ago!

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