Allstate Auto Insurance

I had submitted a burglary claim to Allstate on 09/09/11 and was told that I was being investigated. Allstate sent a photographer to come out and take pictures after 3 months into my case. Also, I was told that Allstate will contact me regarding the approval of my case within a week. I waited for a few weeks to call Allstate to find out my claim was denied. I feel that it was rude that I have to contact Allstate to be denied over the phone and I still have not received the denial letter yet. I have been with Allstate for 13 years with only one claim. Allstate will not even cover my damages. What is the purpose of having insurance? I need my denial letter for my attorney and I would like to cancel my services also.

After my daughter had an accident (one car, no injuries), which was caused by excess sand on a highway on ramp causing her to hit the guardrail, my monthly rate went from $302.00 to $546.00! I am a widow, retired, living on my husband's SS income. I also have a house in foreclosure, which caused my credit score to plummet, and which is probably another reason for the increase. Between my husband and I, we had Allstate for approximately 50 years! And this is what they do to me? How am I supposed to pay for this? I did get quotes from other companies which were comparable, but where is my loyalty from Allstate?

I was in a car accident in 1999 of December and I had Allstate full coverage. I had received a soft tissue injury on my neck and back and Allstate took me even to arbitration so I had to defend my injuries with them. Both insurance, the other person that hit me had Geico, well, it took about three years. I took the person to court and I couldn't bring up his or my insurance but one that don't make sense. I had to pay for my lawyer and he had Geico lawyer and didn't have to pay for it. Well before the trial, I won the arbitration but they still dropped me and refused to finish paying for the medical I was getting and Geico only paid for the car at that time so I lost my job because I couldn't do the required job requirements.

I went to trial and it was found I had been injured in the accident and I was rewarded $9500 and they took out $3000 for my medical. Why? And the rest went to the lawyer. I went home and didn't get no help after that. I was by myself and had to pay for my medical after that. I think Allstate should have given me the medical coverage I needed and had paid for for having full coverage. So I'm just wondering what I can do to get medical. Maybe they have something out there that I don't know about. It just don't seem far. I have the pain and have to spend a lot just on medication and see the doctor for my medication. Please someone help me. I could get on disability but that's only if I don't work. Well, that can't happen because even if I have chronic pain, I have to support my family and to get on SSD, I can't work. Life isn't fair. Thanks for hearing my story.

I submitted a claim due to water damage at my house, on 08/26/2011. The damage was assessed by Allstate at the end of August, and contractors hired by Allstate arrived, and removed/ripped out the damaged walls, ceilings, and floors in various locations throughout the house, walls in the living room, bedroom, and basement, flooring in the living room/dining room, flooring, and ceiling in the basement. In addition to the areas mentioned above, the outside siding was also damaged.

We had several contractors come to the house, and provide estimates for repairs. All estimates have been faxed between September 20, 2011, and Septmeber 30, 2011. In addition, at the claim estimator's request, we have sent several e-mails with photographs attached, showing the state of the house, after Allstate removed the damaged areas. The total of all estimates was provided in the estimates. To this date, we have only received a check for a small amount, which covers only a portion of the needed repairs.

Today is January 26, 2012, and the condition of the house, and the time Allstate is taking to provide payment is unacceptable. There are two disabled people living in the house, and are unable to live comfortably due to its current condition. It is unacceptable to be treated in this manner. I have been an Allstate customer for over ten years, and I hope that this is a one-time experience that I will never have to endure again.

I purchased a policy for $582.48 for 6 months. They raised the premium without telling me or my authorization, then refunded me. Now they sent me to collections for the amount refunded and say I didn't cancel when I did. They also conveniently said, they get rid of their audio tapes so I can't prove it. I offered to pay for the month they said they covered me, even though I canceled at the rate that I purchased at, but they said that wasn't good enough. The person I talked to refused to let me speak with their manager and said they were the final word and nothing could be done. I have never been so angry with a company that feels they can change their prices and do whatever they want without any recourse.

I filed a claim when their client rear ended my car. They denied my claim! They are the worst insurance company. Their adjusters were extremely rude to me. I asked to speak with the supervisor and she said they have to look out for their client even if they lie! I plan to sue. Everyone needs to know how crooked and unfair this company is!

Hey, I am hoping you guys could help me. I had an accident were I was no fault and Allstate Auto Insurance has not paid for my medical bills and is about to go on my credit report. I have the no fault and why should I pay my ambulance. This bill has been sent to me a couple of time. This is the last time that is going on my credit report.

I have worked very hard for it and it is causing me lot of problem in my mind and can't even sleep because of this. They give me two report numbers: the first one is 0218390573 and then today they give me a different one 0219435021. Today, also I went through an investigation and the person who took my case; I have never spoken to her. I got her name today Nichol D. They always have me talking to someone else. The people from Allstate were kind of surprised by that.

This is driving me crazy. The policy number is 993407342. Allstate is under my wife's name Ana N. I am in the policy, Hector N. as husband. This is the number from Nichol D. 516 574 8080. I try to call, no answer but maybe if you guys call and try at least to see why are they not paying for my ambulance bill. It is almost on my credit report is affecting my life and also my family. I got 2 kids; one 5 and the other is 3. Please help me. Please I don't want that on my report and the accident was not my fault.

I've been with Allstate for 8 years and never did get any better monthly rates at all or deals! And one time I was "late" in 8 years, only one time. And they ** me and raised up their monthly payments and I wasn't able to continue my monthly payment through checks any more. They insisted on an automatic withdrawal. It was that or nothing. I'm happy to say I have finally left them. Allstate in "Hesperia" with Rick ** are for themselves, not the customer and they will never give anyone a deal. I received a letter from Allstate saying I qualify to a reduced monthly payment. As soon as I told Rick, he laughed and said it wasn't for me. Then why in ** send me that letter which I had to fax to him because he couldn't find it.

This tells you how much they don't care. Well, I'm glad to say it's over now and i will never "ever" recommend anyone there. They are a High Desert rip off! People in the high desert, beware of Rick ** insurance! Please! There are better insurance out there for the same protection and less money, Oh, I almost forgot. I never did get the offer to get a check every year or 2 for being a good customer. Rick ** wont let that happen. I won't even rate them because there is "not" a lower star to start with. I never did get a good deal nor good service. All they want is your money and if you ask for something to help you, they will turn you down and Rick ** has a ** attitude. He should not be running anything but his own shoes, in my opinion.

Allstate Insurance Company illegally withdrew $273.00 from my bank account for a policy that was cancelled the same day and put me through ** in trying to regain my money after speaking with several supervisors and over 20 calls and filing a complaint with them to I have received only $159.61 after being told I would receive a full refund. I noticed on this site that I am not the only person they have done this to.

I feel that they intentionally did this to intimidate me for canceling a policy that I would have paid over $1140.00 a year more than with my current carrier. These practices are illegal and I would like to know if there has been an ongoing investigation into the matter being that there are numerous complaints on your site for the same thing. I do also intend to write an official complaint to the Commissioner of Insurance here in Georgia as suggested by my current broker.

Tesa H. is an agent with Allstate and she never got a statement from her learner's permit insurer who drove w/out a license's driver next and her 9 year old in the back seat. Her insurer smacked into me as I signaled my car into reverse to back into a parking sport. She almost hit and ran from the accident. I called the cops and got a police report. The cop gave her 2 tickets.

Before I explained what had happened Tesa had already made up her mind about how much she wouldn't award me money wise. She instantly blamed me without taking a statement from her insurer and without looking at the police report. The Alllstate inspector who looked at my car and gave an estimate said it looked like it was the insurer's fault. The damage is obvious. He awarded me $265.00 for the damage. Tesa opposed it and only thinks I deserve 25% of it.

Disabled persons rear ended stopping for school bus. Same were not at fault. We didn't sue because we tried to do the right thing. Now I owe money and it cost my friend as well. I was hit from behind stopping for a school bus. I was not at fault. I suffered a cervical strain with a pinched nerve. Allstate was the responsible party's insurance carrier. Their claims processor Joseph ** lied to me about the amount of money due back to Medicare and coerced me, a mentally disabled person, to make a settlement costing me $4,605.51 and I got $333.54. I tried to do the right thing. All I asked was they pay my medical. It's now costing me.

Insurance Agent Tesa H., Allstate in Glen Cove, NY never got a statement for her insurer about what she did to my car. I faxed her police report. Her insurer never called her. Her insurer only has a learner's permit and was driving without a license and her a nine year old in her car. Her insurer smacked into my car as I was reversing into a parking spot with my signal on. I have 2 deep stretches on the corner side rear bumper. The police report says that her insurer, Rosa R., is at fault. She struck me. Before Tesa H. heard my story, she had her mind made up about the accident and blamed me 100% and not her insurer, who obviously makes bad decisions. Tesa supports bad decision making and Allstate bullies and intimidates people not to pay out the opposing side. Allstate are a bunch of dictators.

Even though the bill says payment is due on 12/15, they really mean 12/14 and they will cancel your policy and/or charge late fees is payment is not logged in by 11:59 pm on 12/14. I had a scheduled bank payment for the 15th but had to pay via credit card at the last minute to prevent fees and cancellation. So in effect, a week before the holidays, I had to pay $1000 twice.

If you do not pay premium on time, they (Allstate Agent Marcu of Brooklyn) will cancel your auto insurance right away, but if you switch over to another auto insurance company, then they (Allstate) get mad and will not cancel your policy, instead will keep sending cancellation letter, but will not cancel your policy. This way, they (Allstate) will try to make you default in paying bills and will mass up your credit.

Be careful with Allstate. Actually, they are very unorganized, faulty small company run by agents.

I called Mr Fitzgerald to cancel my Auto Insurance with Allstate since Nov. 23rd.To date my coverage was not cancelled, even though I provided proof of my new insurance as requested. I have been trying to get in touch with Mr. Fitzgerald for the past 2 days. He is not available. I was told to call back at a certain time. I called and still cannot get in touch. I left my telephone number, he never called or left a message on my machine.

My auto ins. was not cancelled. I had the automatic payment plan. As a result, due to my insurance not being cancelled as requested, another payment was debited to my account today 12/21/11. I now have to dispute that payment through my Bank. It will take 3-4 days to have this sorted out. In the meantime my money is tied up and I have bills to pay. I am totally dissatisfied with the way my request was handled.

I cancelled my policy prior to it going in effect Dec.11, 2011 three times to Allstate Insurance reps over the phone, even to one who called my house to assist me with my rates to lower it. I informed her I wish to cancel policy. Nine days after the policy would have gone in effect on 12/11/2011, they illegally deducted $981.00 out of my bank account (electronically checking account deduction). On 12/20/2011 funds set aside for my kids' Christmas gifts and now they are charging tens days of insurance till 12/21/2011 after just tried to resolve it again with Allstate's supervisor. I have no idea when I will get partial refund.

Allstate Auto Insurance called to give free rate quote. I never gave my Social Security number, but they took it upon themselves to run a credit check in turn to TransUnion. How did they get my SS number? This office was out of PO Box 40047 Roanoke, VA 24022.

It now will show another credit inquiry on my credit and I'm trying to keep my credit report clear of companies like this from doing inquires as you know. I want them to write TransUnion and let them know they had no permission to run a report. Thanks.

I wrote a letter of cancellation to the above Allstate agent on October 6, 2011. I switched Auto Insurance to Geico on October 7, 2011, effective November 22, 2011, as that is when my policy expired. On November 22, 2011, Allstate deducted $877.86 from my checking account. I immediately called my agent, and she said I had to call Corporate Allstate at 1-800-255-7828, and talk to them, and they said they would have to send me a refund check. When they deducted the $877.86 from my checking account, my account got overdraft, as I only had $400.00 in my account. This resulted in a $12.00 overdraft fee, and $500.00 from my overdraft account.

Allstate corporate said I had to fax the a bank statement for them to reimburse me for the $12.00. I did so on11/23/11. Seven days later, I called Allstate Corporate to see when to expect my refund check. They (Lee) told me there would be a credit to my checking in about another week. Their story changed. I have to pay interest on the overdraft, until they felt like giving me my refund. I called again 5 days later (still no refund), and Sarah from Allstate corporate says that I would have to get my $12.00 refund from my agent, as it was her fault that the cancellation didn't take place. In the meantime, I'm living on my credit card, because I had no money in my checking account.

I called Allstate corporate again, and they said I would have my refund on Monday, 12/5/11. It was almost 2 weeks after the withdrawal. I have called my agent's office on Friday, and they said they would get back with me. I called them back today (Wednesday), and there is still no refund of the $12.00 for the overdraft fee. I was so frustrated that this big company couldn't help, for a mistake that was now my fault. I will never do business again with Allstate, and will voice my disapproval to anyone who asks. I have to pay the interest on the overdraft, and the credit card that I had to use for 2 weeks, for something that was not my fault, and Allstate couldn't be less helpful or concerned.

I have been a customer of Allstate for 27 years. I was in an auto accident in January of 2010. I was the fourth car involved in a chain reaction. I went to see the IME and within a five-minute evaluation, he denied all claims to be paid. I have seen seven doctors prior and they have all agreed that I have a disc problem and need further treatment. I have never filed a claim with Allstate or have had any prior back problems. I am 43 years old and have a full time job and live in pain every day. I am forced to pay out of pocket to get the treatment I need and then try and recoup my losses.

When I called, the claim representative at Allstate told me to put it through my Independent Health insurance and tell them it is not from the accident and that is what they are there for. Is that not insurance fraud? I phone her back and of course it always goes to voice mail! I told her my back problems are from the accident and I want Allstate to pay!!! Unbelievable. Please do not ever use them as your insurance carrieryou will be sorry!

I feel violated by the false representation of being in good hands with Allstate. I plan to do everything possible to get some due justice. I have three bad discs and extreme pain. I have a full time job at a Vet Hospital and a 4-year old granddaughter with cystic fibrosis that I have custody of. I can't quit my job and I also can't live in pain. I feel like they have taken my money and not followed through with their contract.

They are the worst insurance company ever. They made two errors and then they would not refund me the difference. Also, they wouldn't refund me to cancel within 30 days because of a rule in NJ, and I was told that it was just the way it is. I am sure that those legal sounding terms would hold up in course. Do not get Allstate Insurance! I gave it one star because zero was not an option.

On September 23, 2011, I am currently driving my car, a 626 Protg Mazda 1997, to class when my car was involved in an accident. A motorcycle, by Larry **, crashed into my car. My car got dented, and the right passenger side of my car was destroyed. Also, the lights, including the fog lights got damaged, as well as the alignment, and due to the crash, the right wheel started rattling.

I brought the car to Stan Art Repair Auto Shop located at ** Oklahoma City, OK 73126, by Mr. **, Mr. **, and staff. The company has discontinued working on my car, because All State refuses to cover these damages. The staff of All State were very rude to me. What a nightmare. My family car is not repaired, and All State has not sent the check to the repair shop. They refused to pay for the repairs and treated my car like dirt. Help please!

Allstate Insurance makes their employees pay a large, monthly amount for company cars that they have to have in order to do their jobs. Basically, they're charging their employees to do work for them. Fair?

Wish it could be a big zero! The date of loss is August 2011, and it is now Oct 17th, but I still have no rental car from Allstate, or my insurer State Farm. I was hit by a lady who admitted to having a few drinks just before she left her house. She is at fault, yet I am being treated as the criminal. She did not think I had an injury, waited and waited, knowing I would be sore like ran over by a mack truck. As I have been down this road before, many years ago, so I sorta know the drill.

The police report was wrong twice and is still so. I got a rent car, it rang up $1,000, with interest, and needed to be made "whole" as it is termed. Subrogation should apply. Do they, the insurance company, know what that is? I keep getting harassed like the girl on 10-28-2009, Tracy from Leesvill, LA. It is exactly what All State and State Farm are doing to me -- phone tag, games, a new person each time, and no one knows anything, a tactic by each insurance company. If the insurance company is headquartered in Illinois, beware, that is the "crook" state, mafia-related most likely. Now I think they are working on using alias in names since they both have such low ratings and high complaints. They are now advertising like mad and even offering coupons.

I was fully insured, and not at fault, but it has placed a physical hardship on me. Seven weeks later, I have problems going to the bathroom, still bruised, back aches and headaches, and I feel like my eyeballs are just circling in the sockets. I now believe I have a CHI, closed head injury as a result. Cognitive and memory are shot. My neck aches and gets stuck. I've got problems with money since I have had to go buy a clunker car to get around in.

State Farm never even filed a report on my behalf. Now, they do not want to pay a rental car since I went and got one myself on my credit card. Then they say I did not have rental coverage, but the head office says I do/did, so does my new insurance company after having read my policy. I paid for services not honored by State Farm.

I am a previous State Farm insurance agent of five years and about a month ago, I accepted an offer made by Joseph ** to work at his agency as a licensed producer. It took about a week to realize that the four other agents in the office do not have their Connecticut insurance licenses. Joe would have his employees talk to customers about their policy coverage, give insurance advice, and even bind new policies by forging his name on all the paperwork. I received many customer complaints regarding incorrect information being presented to the customer and that policies were being written not as agreed.

Joseph ** has not given any of his employees Allstate e-mail addresses or business cards to avoid Allstate finding out about his operation. He even created a second alias for himself within the Allstate server so that the unlicensed producers may log-on and write insurance policies. He was a Liberty Mutual agent over ten years ago before opening his Allstate agency. While making the transition, he stole hundreds of underwriting documents/declaration pages containing confidential Liberty Mutual policyholder information.

To this day, he continues to use these documents as insurance leads and has his employees cold-calling the Liberty Mutual clients. He would also have the office use the Liberty Mutual customers personal information to run consumer reports and mail-out quotes without speaking to them.

I brought these issues to his attention and he responded saying that it was his office and he will run it the way he wants, then shortly after, he fired me.

My daughter was involved in an accident with a customer of Allstate and they have been so rude to us and non-cooperative. The accident was not my daughter's fault and they have treated us like we are trying to cheat them. They have threatened to make us turn in the rental car before a settlement is reached on our totaled car. I would not have Allstate Insurance for anything.

An Allstate insurance client hit and run on my parked car and left the notice on the windshield that said, "I hit your car," and with a phone number. Witness recorded incident on cell phone and police came after the bad guy. He refused to give any information, but referred me to an attorney. After many times, I tried to call the lawyer and left many messages with nothing.

Three weeks later, I finally got a hold of the lawyer and got the policy number. I then started to make a claim with Allstate insurance. Allstate insurance people refuse to deal with me because they could not get a hold of their client, so then, they don't give a ** about the police report or anybody else. Allstate, are you heartless?

It has been some time already, and Allstate should have everything they need in order to move forward with my claim. I need to get my car fixed and a car rental, and I need to go on with my life. Please, don't ever consider Allstate for any of you insurance need.

In six months, my auto rates increased from $664.40 to $877.55. The agent told me that it was because Allstate charge accordingly to the number of claims in Virginia, not the policy holder. I haven't had anything against my license in over fourteen years, but I have to pay for someone else, does it sound correct?

We found out this week that Allstate has been charging us double the amount of insurance of most other car insurance companies. We were told it was because we had been loyal customers since 1994. We were told we could be changed over to a new customer in order to have our insurance payment cut in half. I wish I did not have to give one star!

I spoke with an agent from Allstate on August 13 and was quoted for a premium of $834.82. After receiving my documents in the mail, I was told that I needed to provide more information. I spoke with a lady named Deana who personally called my old insurance company Geico and received the missing information from them via fax while we did a 3-way call. I was told that everything was set.

Since then, I have received over 12 phone calls from Allstate asking for the same information about Geico. And each time I speak to a manager, I get the same answer, "Everything is now taken care of. Thank you for doing business with Allstate." Today, I got a bill for $1,835.63 due in seven days. I called and after being hung up on twice, I was told that there is nothing I can do. If l want to cancel, I have to pay $300. I don't even know how to help myself with this one. I signed a contract, don't they have to honor that?

When hurricane Irene hit NJ (8-28-11), the water destroyed our truck. We reported the incident with Allstate Insurance and 2 days later we got a visit from the adjuster. He submitted the report and days after, a nice representative Jenifer went over the numbers and gave me the pay out.

The documents were sent to another person, Susan **. I later found out that she lost my documents. We rent a truck as we need it, but now we're losing a lot of money. This woman has caused more damage - losing the papers, then lying that she sent them back. I asked for the tracking # but she could not provide. Allstate is the shadow of bad luck. Allstate does not offer great service.

Coming up to a traffic signal that had just turned green, the vehicle sitting at the signal as we approached had their vehicle in reverse and hit the gas pedal and slammed into our vehicle as we approached. We contacted the other party's insurance Unitrin who, after six weeks, determined it was their insured fault and paid for a rental vehicle and all repairs that they approved with the body shop.

When we went to pick up the vehicle, we drove it around the block and drove back and it still had transmission noises, front end vibration and noises in the rear. They tried to contact Unitrin but no one answered and we left messages for months. Since we had no other vehicle, we had to drive the vehicle and the body shop said drive it until we get a supplement approved and a rent approved.

After five months of calling Unitrin, they responded and approved everything except they now notified us that the insured policy limit had been reached and they are no longer responsible. We then called Allstate, our insurance company, where we had uninsured and underinsured coverage. Since we did not have money to rent a car for six months, we had to drive this vehicle.

Now Allstate is claiming that the damage to the area where the impact took place is not a result of the accident and denied coverage. The impact was the driver's side front impact. The payment by Unitrin including the first rental car exceeded $10,000. Now the auto body shop said it needs $3300 more plus the transmission has now gone bad, so an inspection was requested by the body shop.

The car now sits at Ford with an additional $9000 needed in repairs and the car is only worth $12,000. This car already has 10,000 in it and now 9000 more. Ford said it should not be repaired, Body Shop says it should have been totaled but Unitrin said fix it. And now Allstate said take a hike.

What do we pay insurance companies for?

We had an at fault accident in March 2011. The cost of repair to my vehicle was $2,200. I paid the deductible of $1,000 and Allstate provided the remaining $1,200. I don't know the damage cost to the other car, but it was a minor accident (paint scratched and one dent).

Allstate prides themselves on false advertising because when you really need their help, they work at their convenience and not yours. You could be injured, your car can be totaled and even if you're not at fault, they will investigate and find a way to put you at fault. But then again, all insurance companies do that. Insurance companies should, by default, offer rental assistance because you will only need to use your insurance when your car is totaled, just like what happened to me.

It happened on a Sunday while I was taking a ride to enjoy the morning hours. As I was approaching the intersection, I looked at the traffic light three times to triple check myself. It was green so I continued. As soon as I approach the intersection, another car runs a red and I didn't even have time to react. I was rushed to the hospital; otherwise, I would have gathered the information I need (which weren't given to me, so far).

Since I was released from the hospital, I have worked around the clock, lost some sleep, and nearly lost my job in the process. Dallas Police Department refuses to release a police report saying that it isn't ready yet. The insurance can't move forward because they need the police report. Insurance will not pay a rental because I didn't choose that option. They also failed to notice that that was the option for my previous car.

I have been arguing with the insurance company to change the information about the car involved in the accident and now they are blaming me for not providing the information they needed. I told them that the dealership, Bankston Nissan, told me that they would provide that information to insurance. I called shortly after and provided the information myself. Now, they are telling me that they don't have that call on record. Not true. I did call and it isn't my fault if their employees forget to put information in the system.

Allstate disclosed the financial details of my Auto accident settlement to Equifax, which can now influence my credit history. (Not a court case).The other car was totally at fault. Allstate paid me for my injuries because the other driver had inadequate coverage. No claim was paid out by them to the other car. The other car paid for my car repairs. The accident was not my fault. I was injured, yet I got penalized.

I found this out when I switched insurance companies after many years with Allstate. I had experienced repeated problems with getting unreliable information and service from Allstate, and finally, I made a positive move away from them.

On 10/28/2009, I was rear ended by Allstate insurance policy holder, who was driving very aggressively in Atlanta, Georgia. The Atlanta PD officer who arrived at the scene refused to give me the offender's insurance information, telling me to, "get it from the police report. " I went to the emergency room for pain in the neck, thoracic region of my back, my left shoulder, left side of my chest. I was allowed to obtain a police report on 11/02/2009, and I filed the claim immediately. On 11/04/2009, I began my physical therapy for injuries.

On 12/08/2009, I hired an attorney, Todd **. On 11/25/2009, I showed up at the courthouse for traffic court, as scheduled. I found out that it was rescheduled for 12/09/2009. Atlanta's finest bureaucrats do not think accident victims should be notified of such changes. So, it was a wasted try; wasted time, lost work hours, and lost $9 in transit fare. When I sent a complaint to the mayor's office requesting reimbursement for the wasted $9, I was notified months later after Kasim Reed became mayor that my request was denied.

On 12/09/2009, the Allstate insured (driver who rear ended me) was found guilty in Atlanta Municipal Court of "following too closely". She, the insured, appeared in court in skin, tight "bling-bling" jeans, and spike heeled boots. She behaved aggressively in court; yelling at the judge and trying to argue with him until he threatened to charge her with contempt.

I dealt with adjuster, LaSonya** first. LaSonya loved to play phone tag. She is usually unavailable when I tried to reach her, frequently out of the office. When I could reach her, she was full of herself. She gave me the runaround; she procrastinated and was rude. She was extremely condescending. She never read the police report, because if she did, she would have been more knowledgeable about the situation. She took racist digs at my surname, repeatedly mispronouncing it with emphasis after being corrected multiple times. I demanded to speak to her supervisor, and was eventually turned over to Kathy **. I do not know if Kathy ** was really LaSonya's supervisor or not, as these people are pathological liars. Kathy lied to me; giving me false deadlines for submissions, then became hostile and threatening when I told her I was hiring an attorney. She said, "I would advise you not to do that!"

After hiring Todd **, the case was turned over to an adjuster, TRACEY WATKINS, who requested various items multiple times, pretending not to receive them or have them. She procrastinated and dragged this out, often failed to return calls to the attorney and et cetera. Early in August 2010, I filed a lawsuit against their insured in Georgia State Court, as per the advice of my attorney. Thanks to Allstate's adjusters' procrastination and unethical behavior. After filing the lawsuit, Allstate turned it over to one of their attorneys, DAVID **. When presented with interrogatories, the insured admitted fault for the collision. Although she was found guilty in court, and she admitted fault for the collision, David ** insisted on requesting a jury trial for the insured. Again, more procrastination, delays and et cetera.

On March or April 2011 (I get conflicting accounts), David ** supposedly fell ill; the case was turned over to another of Allstate's lawyers, John **, who is from the same law firm-- Moore & Associates of Atlanta, Georgia. John ** waited until a month before the trial date, then offered a ridiculously lowball settlement of less than $7000, then revised the offer to $8000 for a $20,000 demand. In February 2010, my attorney told me to "stop running up a bill for Allstate" because he didn't think they would pay it. So, I was forced to stop taking medical treatment, and I still suffer because of it.

My attorney later became very discouraging; telling me that it is impossible for me to win the settlement, insisting that I settle for $8000. He used disinformation to intimidate me into verbally agreeing. I was under the impression that I could sue again for the difference, if forced to agree to a settlement that was less than the demand. He failed to explain things clearly; failed to tell me exactly what I would be agreeing to, failed to tell me what I would be required to sign, then surprised me with an Indemnity Agreement and Release of Claims which specifically say that the insured "admits no liability," and that I have to "hold harmless and indemnify" Allstate and their insured. When questioned twice about why he didn't explain to me in advance exactly what I would be agreeing to, he never answered that. When asked why he didn't bother showing me the settlement documents prior, he claimed not to have them in his possession. Yet, he never bothered asking for the documents so that I could review them prior to agreeing to anything. He also failed to mention to me until late June 2011 that the case had been turned over to a different lawyer. I came to know that my attorney failed to tell me a lot of important things. He also became condescending, and began to side with Allstate, defending their bad behavior and et cetera.

I found out that he had misinformed me and intimidated me without good cause. Contrary to what he said, there is NO correlation between property damage and physical injury, and that this is disinformation used by Allstate and other companies to trick judges and claimants. I clearly refused to sign the settlement documents. I fired that attorney last month, July 2011. I am trying to manage this on my own now. I then sent documents to the court explaining why I fired my attorney, and that I was misrepresented, that the verbal agreement resulted from being pressured, and misinformed by him. I also explained that I could not attend trial due to illness, and submitted medical documentation indicating the same.

John ** has now filed a motion to enforce the settlement. He mentioned in the documents that I didn't show up to court, and have no intention of returning to Georgia. He failed to acknowledge that I didn't appear due to illness and that I notified the court and him via courtesy copies of the same. John ** insisted in writing to Todd ** that the documents must be signed by me in order for the settlement to be finalized. I have email from Todd ** verifying the same. Now, John ** claims he does not need my signature--- and is demanding that Judge Eleanor ** force me to settle.

John* * today amended his motion to include an attorney's lien of an unspecified amount (guess the sum wasn't important enough to mention??) on behalf of Todd **, who misrepresented the ** out of me. Todd ** never sent me a bill, invoice, letter, email or anything else indicating that he expected or was demanding payment. He just surprised me with a lien. I believe the lien and the failure to simply request payment prior to filing the lien, was spiteful retaliation against me for refusing to be screwed and firing him. He knew that if I'm forced to settle for $8000, not only will I be left with nothing after nearly $8000 in medical expenses is paid, but I'll be left owing money. If the Judge forces me to take this paltry sum, I'm sure she will also give Todd his "lien" money before she allows the medical bills to be paid- simply because he is an attorney.

Due to the tone of a letter from John ** to Todd ** which closed with, "glad we could work this one out," and an email that indicated Todd ** and John ** have been communicating about my case after Todd's firing, I am under the impression that these two have been in collusion against me, and that perhaps Todd had an incentive to let me get screwed. So, that's where I am now.

I called for a quote two months before the year policy was up. I told the agent to get me new quotes because the policy I had with them was too high and I found cheaper quotes elsewhere. However, I never received any phone call. I called my agent again and left messages but I seemed to always call on her day off. When I finally talked to her for quotes, she said that she had done nothing yet. After a week, she gave me one quote and said that it was the best she could do. I was not satisfied. She tried to lower it down but I told her I was looking for a better quote. Then, I paid for one month in advance. During the winter, I had to go out of town so I paid for a couple of more months on my credit card. The agent knew I was going elsewhere because I told her so and I always pay my bill in full. I was making payments which I normally don't do. I found a copy and told them to notify my previous company that I switched, which they must have failed to do because I am now getting late payment bills.

After 4 months, I now have a credit collection agency letter. I called prior to July 2011 and was told to send a letter of cancellation and everything would be settled. But when I came back from a trip, I received a collection note. I then called the customer service department and they said that they need my declaration page. I thought that it was unnecessary because who I have insurance with is none of their business. Besides, I don't even need an insurance policy. This is a personal choice and my agent knew this too. I asked for a supervisor because I felt like I did not need to give my declaration page. Why didn't my agent and the owner of the Allstate call me for the information personally since they did business with me? They could see that I no longer have car insurance with them and haven't made any more payments on the house insurance. So I called and told Allstate not to waste their paper in mailing because I have switched to a different insurance company. They told me to fax over a letter, which I did, but nothing happened afterwards.

When I got back from vacation, I received a letter from collection agency which really made me upset. I was a loyal customer. I even brought my family and other customers to them. I never received anything from Allstate after I sent the fax so I called them back at the customer service department and demanded to speak to a supervisor. I was placed on hold for over five minutes so I assumed no one was going to get back to me. I called again and finally received a supervisor. I explained the situation to him but he insisted for me to send them over my declaration page. He was about to give me instructions but I continued asking him questions as to why I did not receive any notification from Allstate or from my agent even after I sent the initial fax. While I was talking, the supervisor rudely hung up on me. So, you're not in good hands. No one wants to do the job of giving you quotes when you've asked for them two months in advance. I warned the agent several times that I was not happy with the quote she gave me. I wasted so much time on this. I am tired with the customer service wait time when they could not even look up that I have insurance. I know that insurance companies can see if a customer has an existing policy and who s/he has insurance with. So why put me through all of this and waste my time? I am very upset and hurt by how everything was handled.

On 7/17/11, I went online to purchase car insurance for $49.94 per month, and paid $98.77 using my debit card. When the bill came, it said that, on 8/5, I will have to pay $86.51. For the other three months, my payment will be $62.14. I called to ask what happened to the $49.94 a month premium. They kept saying that they don't see any online service for insurance online. So, I went to see Michael **. He said that he would find out for me, and to pay the second payment, that should be $61.00 around the 17th.

I called the payment department. I found out that my payment was taken out on the 5th for $86.51. This was done without me giving them the routing number, and the checking account number. I called customer service on Saturday of 8/6. I told them that I didn't give them permission to take money out of my account. She said that she will ask them to reverse my money back into my account 24-48 hours.

After I had spoken with Gen from customer, I called Michael ** (916-681-0815), and he told me that I should cancel my account because he was not my agent. He couldn't help. After I have cancelled my insurance, I was to come and see him. I checked on my account and found out that they did take out the $86.51. Since I cancelled my account, Allstate said that they get to keep 10 percent of the $86.51.

I don't have insurance for less than a month, and now I'm out of $186.28. How can they do that? I'm on SSI, and that is why $49.94 would have been good for me to make the payments. Please, help me as fast as you can. To me, this is elderly abused. I also have a witness. Her name is Cathy **; she is my niece, and her phone number is **. Thank you.

In February of 2007, the car that was operated by my wife was hit by another car. My wife's car was parked and the other car was pulling off the parking space. My wife was inside her car during the accident. Nobody was hurt. It was a slight damage to the left side of the car. My wife called the police, and the police came and completed the police report. The insurance company of the other vehicle paid to fix the damage.

Now, almost 5 years later, I'm trying to switch to another Auto Insurance (Travelers). I'm getting a good rate since I have a good driving record. Everything was good until Travelers told me that they have a claim in the history, claimed dated to 2007. In this claim, it says that Allstate paid me $127 to cover the damage to my car. Because of this claim, they can't give me the rate that was promised. They advised that I can contact Allstate regarding this claim and ask them to remove it from my record.

I contacted Allstate and talked to Allstate Claim Representative, Susan **. She told me that Allstate has no problem regarding this claim, that they collected 100% from the other carrier for the damage of my vehicle. She sent me the official letter. After that, I contacted Travelers again but they could not change my rate since the history still shows that I had a claim in 2007 and Allstate paid me was $127 to cover the damages on my vehicle.

I switched Auto insurance from Geico because of their policy of group increases. I asked to have my new policy start with Allstate on a certain date, but because I paid on the same request date, I was put in a position that I had double coverage. I then called Allstate and said they were a month early, and to change the start date, but what happened is they sent my request back to underwriting and raised the 6-month rate from $466.56 to $542.22. I did not ask for this. I waited at least 3 months to get this resolved but as of today, August 7,2011, there's nothing. But I received a bill to pay the difference between the $466.56 and $542.22. Sorry but, no. I am done with them and changed insurance companies to which I am paying $400 less for an annual payment. I really would like Allstate to pay me for all the inconvenience they caused me and my credit rating.

My car was stolen from a family member's residence while I was out of town and also burned. Once I found out, I called the police to no avail and my Aunt called and argued with the cops because no one would come to the scene of the crime and take a report due to the arson. I did not understand and thought it would make sense to go to the scene of the crime. I drove from Tennessee to Ohio and awaited the next business day to go to the police department to find out what I should do. I was told to call the arson investigator and my insurance company. I also called my finance company and the tow yard. I obtained a release of the hold placed by the investigator and inquired about the theft. I was told the theft was a separate issue and to either go to the crime scene or to a local police department to file a report.

The cop failed to show up at the proper location the call had been requested so I volunteered to go the crime scene but he declined and came to the precinct where I waited and dispatched the call. I was assigned to an adjustor who conveniently went on vacation for over a week and the person she forwarded my claim to failed to see it, so no action was taken during that week.

I called back and was told it was assigned to an investigator and that I have to talk to him. He was hard to reach and despite my request for the company to make note of hours and phone numbers, we continually played phone tag. Then, I was sent a letter saying I was not available and he had been trying to reach me. So, I called and was like "What the **, I have been calling you and leaving voice mail during your hours from 7:00AM to 3:00PM even though I work from 12:00PM to 8:00PM."

Once my adjustor came back, she began to blow me off and forward my case to the investigator who did not seem concerned and in any type of rush. Well, she went on vacation and then once again within two weeks. I played the waiting game. I forgot to mention that her stand-in informed me of information needed to move forward and gave me a fax number and notice to expect documents to be notarized and sent back to her office.

I completed the forms and sent them back and then got another packet of different forms to be notarized and sent to the investigator. I did all of that. She also informed me that I completed a form improperly. She also told me to avoid writing statements on it and instructed me to fill it out as the adjustor had found rather than estimating from my recent services. Once again, I complied.

The next week, I called and was told to give permission for a police report and something else. I called back this week and was told I was pending a forensic investigation report. After I hung up, the investigator called me back and stated he overlooked a request for cell phone records and so I caught the bus to the city where the crime took place and the cell phone company's local vendor but the system was down. I had spoken with the investigator and asked if there was a fee, could it be added to the claim or get reimbursed? He just said he would make note of my request and could not say yes or no. Instead, he instructed me where to get an answer. He was rude with the cell provider when she informed him the system was down to the point she asked which insurance company is this. I am shopping for insurance and I will be sure not to use Allstate.

Sensing my distress, she asked if I had gotten an attorney. I said I have anxiety so bad dealing with them and my personal issues, I have only tried to comply without question. She advised me that I get one. Then, when I called to ask "Why is it that every time I call, I am being asked to incur additional expenses for a request for which no one knows why it is being requested. I signed a power of attorney form and others giving you access to my credit, the car and basically my whole life." That fell upon deaf ears. I was again asked to incur another expense and mail my keys to the pub in Camby, IN. I'm like "Are you kidding me?" He also adds there may also be a need for a meeting with the insurance company. I am still waiting for an answer why I just was not told these things up front so I could be working with them and still did not get an answer. However, the supervisor told me the letter stating the expectation to settle the claim within 30 days is generic and there is no real way for the investigator or himself to know. So basically, it is not true and it comes from another office which would not know either.

I took the advice of the cell phone company representative and called the local bar association. After looking for what is happening under my circumstances and researching for others, I felt that the poor work and customer service I received may very well lead to inept employees attempting to narrow or prejudice the investigation to focus only on me.

Additional stress is exactly what I don't need so I plan to call the attorney they gave me even though he is nowhere close to me and have no means of transportation. I may very well lose my nearly $50,000 a year job by waiting for months to resolve this issue. I don't think they care or know how devastating a theft and fire is to a person and the stress and anxiety it puts having to deal with the issue. I am definitely not in good hands with Allstate. By the way they are still collecting the auto payments from my bank account even though they have established the car as totaled.

I live on cul de sac--vehicle parked in center of turnaround. I have photos.

I asked him to move so sanitation and mail could get thru but he told me he was conducting business and couldn't oblige at that time. Two other vehicles were present and those persons definitely worked for Allstate. They acted as if they were the only thing important at that time and their venture superseded all other incidentals! Time of day was approximately 10:45 a.m.

I have had insurance with Allstate for over a year. Within that year I have gone through 3 agents. Every time I would email it would take many weeks to get any type of response and when I would call the office, it would take 2 or 3 weeks to get a response, if any. I tried constantly to cancel my insurance with Allstate several times since the end of May-first of June. I specifically sent many emails plus talked to John Clements on phone to cancel and he would not unless I sent him PROOF that I had insurance with another company. I told him I was not obligated to give him that information and he better NOT take any more money out of my, BUT HE DID ANYWAY. I have been trying for almost 2 months to get my insurance cancelled and get my refund! He said he will not do anything until I show him proof of new insurance. That is none of his business!

I am filing a complaint with the South Carolina Department of Insurance, due to Allstate Insurance not making a fair and reasonable offer for the above referenced vehicle, which was a result of a collision due to the negligent and reckless acts of the insured, Jason **. Mr. ** failed to maintain proper lookout and could not stop before colliding into the claimant's vehicle wherein totaling the vehicle.

As a result of the accident, the ** had to drive to Greenville, SC from Irmo, SC to get their daughter a rental car. When they arrived at Elgin's towing to get the license plate, they discovered the car had been taken to Copart and the license plate had not been left at the Elgin's. Mr. David ** was contacted and he assured us that Copart had left the license plate and he would follow up. Several days later another phone call was placed to Mr. ** in regards to the license plate. That same day, Mr. ** called and confirmed that Copart did have the license plate and they would be mailing it to the **.

Mr. ** has made an offer on the vehicle in the amount of $2,368.75, he will not pay anything towards Loss of Use. The market value on the vehicle according to Auto Trader, MSN Auto's, Yahoo Auto's, Kelly Blue Book is between $3,000.00 and $3,500.00. This is taking into consideration the age and high mileage on the vehicle.

The **' have taken days off from work to deal with rental cars for their daughter, mileage to deliver the vehicle due to Allstate not making a rental vehicle available to Laura **in Greenville and actual rental car expenses.

I talked to Mr. ** about the offer on the vehicle and he stated that Allstate uses a calculation via a program supported by the Department of Insurance to come up with the dollar figure for the offer. He will not provide a copy of this information. He stated that unless he received information on the vehicle contrary to his offer, there would be no increase in the offer.

I contacted Allstate via the Internet and was told that KBB could provide the needed information to determine the value of the vehicle and that it would be up to the adjuster assigned to the claim to determine the actual valued amount of the vehicle.

I obtained information from not only Kelly Blue Book, but Auto Trader, MSN Auto's, Yahoo Auto's, and found that the value of the vehicle is between $3,000.00 and $3,500.00. I forwarded this information to Mr. Teachy and followed up with a phone call to make sure he had received it. He stated that he did have the information and would review and give me a call back. I did not hear from Mr. ** that week and later learned that he had been out of the office for several days.

I called Mr. ** again about the offer and he stated that he was talking to local used car dealers about the value of the vehicle and would be getting back to me. He called on Friday, July 8 and the offer was increased to the amount of $2,368.75, with no monies offered for Loss of Use. I asked to see the used car dealers calculations and was told everything had been handled over the telephone and there was no documentation. Again, Allstate would not provide a copy of any information.

I then called 2 used car dealers and asked for their input on the value of the vehicle if it were on the car lot for sale. The dollar amounts I received were $3,550.00 and $3,875.00. I informed Mr. ** of this and still there is no increase in the offer.

Insurance is to put you back into the very same place that you were prior to the accident, which means that they give you what the car is worth so that you can buy a replacement car that is similar. But Allstate is not willing to give us what our car is worth. They are not willing to pay for a rental car that had to be obtained due to the accident and then due to their delay and their lack of making fair and reasonable offer. On top of the unreasonable offer, we tried reaching Mr. ** only to discover he was on vacation. His vacation is not our fault, Allstate should have assigned someone else to handle the claim while Mr. ** was out of the office.

Our total Demand for this claim is $4,658.06 plus additional expenses of a rental car.

It is our hope that the BBB will investigate this situation. I have included some of the documentation with this complaint, but if you need anything further, please do not hesitate to contact me at your convenience.

**

Allstate auto insurance agreed to pay for my car rental while my car was in the body shop for repair per my policy. They refused to pay the full amount due according to Allstate. T&J auto body refused to submit paperwork to Allstate insurance.

Update: I filed a complaint on 5/27/2011 regarding Allstate and their representatives David **, their attorney; Tracey **, Adjuster; Kathy **, Adjuster; LaSonya **, Adjuster, and; Thomas Wilson, CEO (this guy gets $9 MILLION per year to let **, ** and their ilk torment accident victims and rip off customers) Since then, Allstate's representatives have attempted to manipulate me into signing false statements which would discredit me. My attorney suggested that I "settle or dismiss," which left me with the impression that I shouldn't expect anything better. I begrudgingly told him to settle for what amounts to Thomas Wilson's pocket change. $8K is not sufficient, it covers nothing.

I then received two documents that I'm expected to sign, in order to receive my laughable scraps. Regarding the indemnification agreement, I am expected to "hold harmless" and "indemnify" Allstate and the driver who was found guilty in City of Atlanta Municipal court on 12/09/2009. On the release of all claims, they want me to sign a document that states that I was not "induced" by "representations" made by my attorney and physicians regarding any aspect of my case. Ha! But wait, there's more! It goes on to state that "the parties hereby released admit no liability" and that the settlement "is made to terminate further controversy."

These conditions were never mentioned prior to or at the time I was advised to settle, and these documents were never made available until afterwards. Had I been made aware of these things prior, I would never have agreed to anything. Admit no liability? The other driver was found guilty in court! Now, they want me to sign a statement that says the driver is not liable. Furthermore, they're supposed to be compensating me for damages, not just "terminating controversy." In the beginning, I had no plans to sue the driver because I (mistakenly) thought that her insurance company would do what she paid them to do. Now, I have no choice. They're forcing me to sue their customer.

These are very sick individuals who have chosen to carry out the inhumane, unethical, infernal schemes of **, **, Allstate's stake holders, and McKinsey & Co. Evidently, the individuals responsible for hiring at Allstate make it a point to recruit demented "like minds." Someone who has the skills and qualifications to process insurance claims can find a decent job doing something better than ruining the lives of others. A lawyer has infinite job opportunities; he/she doesn't have to defend unscrupulous corporations. Nobody is "forced" to become employed by Allstate. It's a choice. If they don't like the way Allstate abuses victims and customers, they're free to seek employment elsewhere. They stay because they get pleasure from inflicting psychological and economic abuse on others.

Allstate's insured backed his vehicle up into my car. I went and got an estimate which was for $1,800.00 worth of damage. When I initially spoke with an Allstate rep I was informed they accepted 100% responsiblity and they would compensate me for the damage in accordance with the market rates. I was told to contact a Megan Powell at 800-451-1116 x1687 and she would direct me where to go to get the check. After obtaining an estimate I went to Allstates claim department I was directed to by Megan Powell and this guy who looked at my car told me "they" estimated the damage at $900.00 and that was all they were going to give me.

I told him about the estimate and was willing to show him but he said it didn't matter how many estimates I had, they weren't giving me any more than "they" estimate the damage to be. I called Megan Powell back and complained and was told the same thing, "they" were not going to give me any more than what "they" estimate the damage to be. She said I could take the car to a shop if I wanted and if it was more than the $900.00 then the shop would put in for a supplement and then Allstate would consider more of a payment to the shop.

Thomas Wilson, the CEO, is the one running the company in such a horrific way! Their adjusters have lied to me and attempted to intimidate me. Parker behaved in a racist manner with me. All of them have intentionally procrastinated so much that my claim filed on 11/02/2009 is still not settled today. Thomas Wilson (CEO), as of March 10, 2011, is being paid $9.3 million per year (according to the WSJ). That's millions of dollars per year for one man! Where's my $20,000 settlement (medical: $7,458.83; lost wages: $462.64; and filing fee: $242.50)? In addition to that are compensation for relevant transportation costs (doctor and lawyer appointments, and court) and costs of photocopying, printing, and faxing.

Because of their intentional lollygagging, I have a $3,000 plus lien against me from a chiropractor. Their insured rear ended me and was found guilty in court. I suffered a spinal injury, pain and suffering, diminished quality of life, negative impact on marital relations, restricted ability to perform daily tasks, and was forced to postpone starting our family. My attorney and I demanded $20K, which is reasonable because he gets his fees before I get my compensation. So, this would leave me with enough to pay all bills and be adequately compensated. Tracey ** offered $6,926! What a joke! Recently, David ** upped the offer to $8,000, which is another slap in the face! If they don't pay, I'll have to sue their customer. Where's her liability protection, now?! What did she pay them for?! Did they think it was a charitable donation?!

I was involved in an auto accident on 03/14/04. Because I was unable to obtain medical and or legal, Allstate ran out my claim past 7 yrs. I contacted a lawyer in Mojave and was told that they would not take my case because they did not take cases that were Allstate insured ("Allstate's Reps were just too mean"). I have been trying to move this claim into meditation/arbitration for several years and had a 3/15/2011 date so that they could obtain copies of my Medical record from the Veterans admin. and my chiropractor, only to discover that they (allstate) never requested these records from V.A. nor allowed Dr. ** (my D.C.) office to copy and send these records.They stated that a rep. from the document service would be in to copy these records on site. We now have a 05/05/2011 date to arbitrate in Bakersfield.

This claim is a 100K claim and they made an offer of 10K to settle just last week and invited me to counter. So I did. I countered with 100k. I was told that they had the report from an independent medical examiner and that my medical records did not mean much because the I.M.E. said that I would not require any further medical care for the injuries I sustained on 3/14/04. I told them that the Insurance Dr. knew who was paying his bill and I wondered how independent his findings were.

I had a neurosurgeon state that I would need follow up care and medications, in the future. I furnished them with the neuro report(4/05/2010). I handed a copy to the Insurance Doctor and e-mailed a copy to Allstate. At the time of impact, I was traveling at a speed of 35 M.P.H. The driver of the other auto made a left turn and I T-boned an 85 Ford. I am glad that I did not go to the E.R. because I would be at this point be homeless due to the medical bills this visit would have caused. I was also an E.M.T. and was able to do a self exam and knew that I did not sustain any fractures. I was also on pain meds for a previous injury at that time.

Allstate is all about their bottom line and has zero regard for it's consumers. Knowing what I now know regarding their tactics and "boxing gloves" on the good hands, I am seeking a new auto policy with another company after 20 years with Allstate. The person who caused the accident was uninsured and I was told that I would have to go after my own insurer to seek a settlement. If lawyers rate them as the worst for their mistreatment of their clients, how should I have went after Allstate?

Allstate agent Manual **, (office located in Corpus Christi, TX) did not make the required annual TX Windstorm payment for 2008, 2009, 2010 per Allstate & TX Windstorm policies and state law. All 3 payments were delivered to Allstate Agent Manual via my escrow account (Chase Bank) and received by him, but the payment check did not make it to TX Windstorm. I discovered this scam, unethically and unlawful act during the sale of my property, when it was time to stop my Allstate home-owner insurance & TX Windstorm.

The TX Windstorm customer service rep told me that my account had not been renewed since 2008 , and had been canceled due to non-payment. I couldn't believe it. My home was not fully covered for the last 3 years. I immediately called my mortgage bank Chase, and they explained that funds were debited & forwarded to Allstate agent Manual ** for the years in questioned, 2008, 2009 and 2010. Also Chase informed me that Manual was also overestimating my annual payment. Chase also referred me to my end of escrow statement which listed monies debited and deposited from my account. And there it wad, debits for TX Windstorm in 2008, 2009, 2010. So why wasn't my TX Windstorm canceled for non-payment? Where is the $3000 I filed a compliant with Texas Dept of Insurance?

I wrote a notification letter to Allstate headquarters. So now I'm waiting for the results of these two complaint processes. To make things crazier, I received a letter from Allstate stating that agent Manual ** office has closed and I needed to select another agent in November 2010. The 2010 TX Windstorm payment was still mailed to Manual and it was debited from my escrow account, after he left Allstate and I can't figure out how he was still listed on my account in Nov 2010 & Jan 2011. I guess he planned on collecting my TX Windstorm payment, but he didn't figure I would sell my house and the truth would be revealed.

As I research and learn more about my situation, I have found out I'm not the only one who have been tricked and deceived by "a good hand" agent. Now, he is claiming he returned the funds for each year , showing his Allstate Office checks. My reply to this is who did he return the payment checks to and why didn't he return the original check back, why was the check cashed and placed in his account . Secondly, since my TX Windstorm account was canceled in 2008, why was he still requesting for fund for my Chase escrow account?

We have been insured for two years with All-State. When I stopped in the office two years ago to get a quote, James ** (the owner) is the gentleman I dealt with. Ever since that time, whenever I have had questions and called the office, I very seldom get to speak directly to James. When I explain the situation to whomever answers, they either tell me they will have James call me back or they will call me back, and very seldom does this happen.

This last instance is the last straw. On November 17, 2010, I spoke and I faxed over a letter from Ally regarding updating insurance coverage for our leased vehicle and I also wanted to speak to James about our rates going up again. On the 18th, I spoke with Stephanie as I had not heard back from James. I spoke with her again on the 19th. There's still no response to my rate-increase question, and I reminded her that Ally needed the above-mentioned information. I faxed it over there on the 17th and it was confirmed by Stephanie that they had gotten it.

I also spoke with James as he had answered the phone, and was told it would be taken care of. On December 2, 2010 I got another letter from Ally asking for this information and informing me that if they did not get the required coverage, we would be in default of our lease agreement. I faxed another copy to All State and after several attempts, (once again, he happened to answer the phone), James assured me it would be taken care of. After my frustrating experience(s) with James, I decided to go elsewhere for insurance.

I notified All State that as of December 1st we would be cancelling our Home Owners Insurance and as of January 1st we would be cancelling our car insurance. Our payment is taken out monthly and it would have been too late to stop December's payment, which is why we waited until January 1st for our car insurance to change.

For the past two months All State has been taking out more for our insurance, even though the coverage was changed to warrant a decrease. Today (December 6th), I received in the mail a bill from All State for $29.48. While this is not a large amount, I still questioned it and spoke with Stephanie today (as James was "unavailable" again). She said it was a collection bill. She gave me an 800 number to call and the recording I got indicated that our insurance was no longer in effect, and it also stated that a payment came out on 11/29 and insurance is terminated as of 1/1/11. She could not help as far as the bill was concerned.

I also received a note from Cynthia at All State regarding the information Ally needed and she said that she cannot make endorsement to a policy until the balance is paid because the policy is terminated effective January 1, 2011. This problem should have been handled on November 17th when the request was first made. And further more, we are still insured until January 1, 2011. I have never dealt with such an irresponsible group of people in my whole life. James was supposed to be in the office at 3:00 today and was supposed to give me a call and, as usual, I haven't heard back from him.

I moved from California to Washington state in March of 2009. When I got here, I found my local Allstate company to give them my information. I was on my last billing month and had around $220 remaining for the six month period. When I received my bill, I said this has got to be a mistake it was like $1500. I immediately went to the office and the lady there told me they have different rates here and they go by your credit score, maybe I had poor credit.

I told her no way could it inflate that much. "Does it sound wrong to you?" I asked. She said, "Well, you need to talk to Jim the owner or manager." So after about a week, he came to the conclusion that it is what it is and referred me to Mutual of Enumclaw, which I am currently with. I never did pay them and figured it would default as when I was late in the past. If your payment isn't received by midnight at such date, your policy will be cancelled.

Well then to top it off, I have received a collection agency to pay that $1500. I went to the office again. The lady there told me I owed it and I had never cancelled. I told her every time, I was one minute late in the past, they had cancelled me and I had to reinstate and pay extra. This just feels like they didn't care. I am sure if they had looked into it, they would have found that someone hit 1 to many numbers or something because $1500 is like what I pay for an entire year, much less a month.

To whom it may concern,

In July 2010 I suffered a break-in at my home. I contacted my insurance company Allstate and informed them of the unfortunate incident. I did everything they told me to do. During the initial investigation, the investigator representing Allstate told me that my home was dirty and it did not look lived in. He said it looked abandoned and I got very angry and told him that I was 70 years old and a widow of 2yrs. I told him that I was doing the best I could to keep up the property.

I am embarrassed that I live in below standard conditions but I do not have a choice. The east side of Detroit has changed for the worse and I, like so many others, are trapped. There is no way out for me and I am too old to find work. My fixed income is all that I have left.

I filed a police report. I completed 3 affidavits packages. I did an E.U.O. (Examination Under Oath) and 5 months later, I still have not heard from Allstate about my claim.

On October 28, 2010, I received a letter from Allstate stating that my Homeowners' insurance policy was going to cancel on January 16, 2011. The reason for the cancellation was vacancy!

On November 9, 2010 I called my local Allstate office. They confirmed that my policy was going to cancel on January 16, 2011. She told me that Allstate's home insurance policy states that if your home is vacant for more than 30 days, the insurance will cancel. I told her that my home was ruined, rat infested, and truly "unliveable" at this time.

She asked me if I would be back in the home by January 16. I told her that I have had a claim in with Allstate since June 27, 2010 and they have not settled with me yet. They asked me the agent's name handling the claim and I told her his name. The lady told me to contact him ASAP because the policy will cancel if I do not move back by January 2011.

I called the agent and complained about not hearing anything about my claim status for over 30 days. I also told him about the letter from Allstate. He apologized about the 30 days and he told me that I should receive a settlement letter in 2 or 3 weeks. I told him that the reason I have not moved back in my home is because Allstate has not settled the burglary claim I filed on June 27, 2010.

I told him that I feel violated and abused. Allstate has not settled in a reasonable time and now Allstate is going to cancel my homeowner's insurance.

It appears that Allstate is waiting for me to die! If I lived on the other side of 8-mile road, this would not have happen. Allstate knew my situation. It is no secret that I have had some severe health issues before and after the death of my husband in 2008. I have been hospitalized and placed in nursing homes for rehab. My need for assistance and supervision has required me to move in with my son for short stays also. But I have always returned to my home and tried to keep it up the best I could.

I have been loyal to Allstate for 40 years and I have never filed a claim. I have always paid my insurance on time. I am hurt and very disappointed with the treatment I am getting from Allstate. I have done everything that Allstate has asked of me even when I knew that they were taking advantage of me. Every time I complete one task, they give me another.

I am pleading and begging you to help me with this nightmare that Allstate is putting me through. I also wonder how many other black senior citizens in lower income cities like Detroit are being victimized by this large insurance company. If you would consider helping me, I believe this unfair treatment of elderly people would stop.

I am open and willing to do whatever you suggest in attempts to expose Allstate's horrible practice of not paying claims and taking advantage of poor people. I am still out of my home with no indication when I can return. The home is in danger of further damage with no insurance coverage.

My Honda Civic was stolen in May 2010 and they still have not paid the claim for the stolen car. The car was recovered by the police a few weeks after it was stolen. All the information Allstate asked for I provided immediately. They don't return my phone calls and have not paid the claim. I had to purchase another car which I am paying for as well as the lease on the Honda that was stolen. How fair is this?

I requested a copy of a claim number **** almost four weeks ago. I talked to Jason **** about this claim which was settled back in September 1991. He was the adjuster at the time of the claim and he himself told me that when he reviewed the claim, the files were imported to a site in Texas and it would take about two weeks to get them back. I called again on the 18th of November about my copies of the claim and he was out to lunch but the person in the office, Eduardo, looked into it and told me the information came back a week ago on the 11th of November. He would forward the information to his supervisor Jason **** that I called. Mr. **** called later that evening only to inform me that he had not received them and the pictures no longer existed. That was a lie! I need this information because I am passing title and on a Salvage Vehicle because it is requested in this state. Jason is withholding the information since he was the one who adjusted my car and labeled it as a total loss or a salvage vehicle. I want action taken or I will seek legal council!

Allstate was my auto insurer. I received notice that I was being dropped because I failed to complete a survey that was reportedly included in my receive billing information. I never received notice that a survey was being sent nor did I receive notice with the billing statement that a survey was included that I needed to complete. Further, I checked my billing information and could find any evidence of a survey.

About October 15, 2009, I had a relationship fail and due to it, my finances had suffered gravely. After the split, I financed a Harley-Davidson and from a DUI, all the stress had made things worse and I couldn't pay my payments. Shortly after the separation, my doctor placed me on anti-depressants for the loss of 30 pounds and had been on pain medication. Now, when I had parked my motorcycle outside one night, it was repossessed or stolen because Allstate said that I breached the contract. Allstate did a phone interview where I told them everything I could remember and some things, even now, I can't remember. All I know is I've been truthful with everything in their investigation only to have my honor and integrity attacked.

Allstate asked me to go to a Sworn Deposition with their lawyer and for me, I had no problem trying to help. Now, everything I gave Allstate that I could find, I took and gave them. Only to have them take my hardship the reason to not pay my claim and call me a liar. See, I don't have a car and have to use public transportation from my DUI and still managed to help for anything they wanted. About 4 weeks after the motorcycle theft, my apartment was broken into and told them that I felt that I was being targeted (first, the bike then my apartment) going as far as telling them who I think had something to do with both issues. And to prove it, during work, I caught and had the neighbor arrested for having my stolen property and I knew they had something to do with it all.

Now, here I am broke and when I am down, being kicked by big insurance for doing their job. Now the people in question had just moved out in the past week and took all their stuff. Did anyone look for my stuff in the house of thieves? I bet not. Now I know why thieves get so rich! The victims have to suffer for others' wrong doings! I will never use Allstate for anything ever. Anyone wanting to be treated like a human, look elsewhere!

I had a policy written back in July of 2010 for my vehicle while I was in the military and just about to get out. I chose Allstate because I thought that they were a great company and that I would be "In Good Hands". Boy, was I wrong. I paid my bill in July and received my package with my insurance cards. I put the package aside and put the cards in my truck. Thinking that the package just went over my policy in writing, I put it aside since I just spoke with them a few days prior.

I got out of the military and August comes around but my benefits has not been awarded yet. I was waiting on them so I called to let them know that, "Hey I waiting on this to come in." They replied that they are sorry that this is happening and that it will be taken cared of. September comes and I receive a letter that just states that your policy has an increase of $55 and some change. I thought it was due to the fact of August. I was OK with that and understood their position. I got my benefits in September and paid them on the 09th for the full month of Aug and Sept for $212.

Everything appears to be fine then a few weeks later, I receive my bill for October. OK like usual. The next day after receiving my bill (almost 3 weeks after paying my bill) I get a letter stating that my insurance had been canceled on Sept 09 the day that I made my payment and they inclosed a refund check of $55. I called them and they stated that because they had not received a document that I had to sign and return that they had to cancel my policy.

I asked what document was it but I could not get a clear answer for the longest time while it was denying medical coverage and something else. The insurance was canceled on the 09th and when I got the notice it was the 27th. I had no clue that about the cancellation no call, email, nothing. It sure would have been nice to know. I called in and spoke to them several times about payments, I had made payments and everything but no one mentioned that something was "wrong" with the policy, but they were more than happy to take my money.

I spoke with customer complaints about the issue and they said that there was nothing that they could do to reissue the policy and for me but to contact a local agent. So I did to get a new policy written. But guess what, I would have to pay high risk insurance rates because of the lapse in coverage. I declined and then received a letter from Allstate saying that they could not even write me a High Risk Policy. This is for a 25-year old male who has never had a ticket, accident, or claim with any insurance provider.

To me it sounds like they are pulling a "Verizon" with their extra charges that appear and they had to refund $90Billion just last week. There is no telling how much they actually made. I would suggest that anyone stay away from this company although the commercials look and sound good, they really are not the best in my opinion and I hope that no one else goes through an issue with them . Look for another provider.

While driving, I ran over a large object located in the street, which was dropped from the car driving in front of me. The object caused damage to the undercarriage of my new vehicle. I filed a claim with Allstate and they visually inspected the vehicle. The vehicle was taken to the dealership, which was the original dealership where I purchased my vehicle. The dealership techs. inspected my vehicle and determined that the cross member and subframe should be replaced.

However, Allstate refuses to pay the money to replace parts, stating that repairs are cheaper than replacement. I spoke with everyone from claim adjusters to area managers, to corporate, and everyone has been rude and uncooperative. When asked if I did the repair and did not replace and I get in an accident, possibly injuring or killing myself and/or my children, as a result of following their advice to repair these unrepairable parts, one adjuster made the comment that liability insurance can replace my life or the lives of my children.

My car has been in the shop for over 1 week and the insurance company still refuses to replace the parts. Although, they are aware that there are safety concerns, Allstate continues to try and force me into going to their recommended shop for patchwork instead. My dealership has recommended, to more than 1 adjuster, several times, that parts need to be replaced and it's even been put in writing. However, Allstate does not want to pay for damages.

I told Allstate that this car is not deem to be repaired due to the amount of damages on my vehicle. When the party at fault got involved, Statefarm, their estimates was over $24500.

Allstate response to that was "we go by what we say, if you want Statefarm to fix it, deal with them". Statefarm based on the total damages they found and BMW found, realized this would go over to a position where they cannot accept liability. The reason Statefarm didn't want to accept liability for this was due to the amount of coverage they have on the their policy holder. They told this to Allstate but Allstate still forced the issue on them so as for Allstate to not pay for no damages The party Statefarm insured policy only covered $25000.

Otherwise Statefarm was willing to deem my vehicle as a total lost. Allstate response as to why, "Well, Statefarm have coverage problems, so they just give the estimate to cover everything that could possibly come up, such as rental, storage and damages." This was told me by Latesha, my claims rep. but when I looked over the estimate given to me from Statefarm, I only see an estimate for damages parts and labor. So Latesha was degrading Statefarm and she bluntly lied to me over the phone

Allstate refused to do what Statefarm is willing to do. Allstate is cutting back on quality to save pennies and also I am getting the run around with them. Allstate told me not to call the claims rep. any more, this was told to me by her manager and I am to deal with the adjuster. But this is the rep who fed me all the information and also didn't listen to Statefarm.

My vehicle damages will exceed the 80% of the industry average for a total lost, however, Allstate still want to attempt fixing the car which Statefarm would rather totaling but can't due to their position. I have to be making several calls to get a resolution to this issue and Allstate is not doing the correct thing. Basically Allstate doesn't care about me, they care more about their pockets. I have spoken to over 10 people and to see I pay insurance, to see I wasn't at fault, I would expect better since I am insured with them.

First of all, Allstate has never paid me for anything, since becoming a client. Secondly, they have listed me as having accidents in 2007, and 2009 with 2 different cars, both of which are insured with them. I hate to accuse anyone, but it is strange that my agent suddenly quit the business in 2010, without a word to me. No explanation whatsoever! Now, when I try to get insurance with another company, I am confronted with a huge lie like this. No wonder I never got a so-called safe driver check from Allstate! Can you help me with this please? What should I do first?

I have 2 false accidents on my record that are harming me. I have not had any accidents. What can I do? it is costing me $200.00 more to insure my car because of this lie against me!

On April 24, 2010, an Allstate-insured driver's car ran a red hit striking my 2009 Audi Q7. The damage to my vehicle totaled $8,570 plus diminished value of $5,250. My car was in the repair shop for 41 days. Allstate offered me a total of $124 for loss-of-use of my vehicle for the total time. I requested $1,400 but Allstate refused. I then sued in small claims court and was awarded $8,200 ($200 per day for daily rental value times 41 days).

Don't let Allstate not pay you what they rightfully owe. If their driver is at fault, tort law requires Allstate to make you whole. Making you whole means paying your reasonable benefits for the lost economic utility while your car is in the shop--and the economic utility is derived from the size and quality of your vehicle. The best way to measure this is to get quotes for a similar or comparable vehicle as yours.

When I called to inquire about auto insurance, no one said anything about contacting Trans Union National Center about my credit or that my monthly premium would be contingent on my credit. If I had been told this I would not have switched from the insurance company that I was already with. I feel that there was false representation when advertising insurance.

I am a current All State Auto Insurance policyholder having a comp on my 1999 Dodge 1500 pickup and a comp and collision on my 1984 Corvette. I have been with All State for approximately 8 months and have never filed a claim with them or any other Insurance company that has been honored. Last Saturday afternoon, I was driving my pickup between my home and the local town about 20 miles away. My wife was with me and I was traveling around 50 mph in a 55 mph speed zone. Without warning or explanation the hood of my truck flew up striking the sun visor attached to the roof of the vehicle. I stopped immediately as did a young McDonald's worker following me who saw what had occurred. He and I forced the hood back to a position where it could be secured for the remainder of the trip. Obviously, the hood, hood cowls, grill and hinges are severely damaged and required replacement.

As the only two vehicles I have are the truck and my Corvette which is not drivable in winter or conditions where temperatures fall below 50 degrees F, I needed the repairs done as soon as possible. I want to reinforce the fact that I did not hit anything, real or imagined, nor did anything hit my vehicle. Both my vehicles are very well maintained, despite their ages, and any problems that occurred with them are fixed immediately as can be verified by local workshops. On Tuesday of this week, due to Labor Day, I took the truck to my local body shop which is Kens Collision in Canisteo, NY for it to be assessed. I received a verbal repair quote for approximately $1680. Ken asked if I had a complimentary insurance and informed me that it would be repaired under that insurance. He also informed me that he had recently done repairs on two other vehicles which had experienced exactly the same problem and showed me the Insurance Company's quote. I think it was where and included the assessor's name and the fact that the work was covered under the individual's Complimentary Insurance.

I went home, contacted my local All State Agent who is Amy in Hornell NY, and was told that she would need to contact their Claims Department to establish whether or not I was covered. I informed her that I did not hit anything or that nothing hit me and that there was no explanation for why the hood let go. About an hour later, Amy called me and informed me that I was not covered as the damaged was considered a collision and would only be covered under a Complimentary and Collision Policy. I again explained that I did not hit anything nor did anything hit me and that I had a witness who could testify to that. I also told her that it was ridiculous that it be covered under a collision policy when I did not collide with anything. Her attitude changed and she became what seemed to be very defensive telling me that no insurance company would cover such an incident under a complimentary cover. I then informed her that I knew of two companies, Progressive and Erie, who do cover such things under complimentary, although I did not informed her of the company's names. I then asked her exactly what my Complimentary actually covered me for. Her response was essentially an Act of God', Anything that occurred to the vehicle when I was not in the vehicle', Anything that I did not have control over' or Anything that did not involved a Collision'. I told her that what happened fell well within that definition of All States Complimentary coverage. Her response was that it was considered a collision because the hood of my truck which was still attached to my truck collided with the roof visor of my truck. What wasn't and isn't being taken into consideration is why it detached from the locking mechanism and flew up at 50 mph.

Further discussion took place resulting in me asking for a number I could contact to lodge a complaint. She was very apprehensive and evasive when it came to providing me with a number telling me that I would have to lodge a claim in order to lodge a complaint. I refused to lodge a claim as that would go against my name when I had been informed that I was not covered so what would the point be in placing a claim I already knew it would be denied. She told me that was all she could do. I then contacted All State directly and asked to speak to someone for the purpose of lodging a complaint about All State in general. The person, a female, I spoke with was very uncooperative, refusing to discuss the issue with me or to put me onto someone who I could discuss the issue with. Her only point was that it was All State's policy, that no other company would cover such an incident under complimentary and that I could I talk to All State all day but there was no one who could translate or read and would assist me with the problem. She went as far as to say that if any company had covered such damage under complimentary coverage, someone must have lied on their claim form. I know Ken's Collision and I know his reputation. I also know that he would not lie about how any damage was sustained to any vehicle. It would not be worth his business to do so.

My issues then are these: 1. All State's refusal to cover damage to my vehicle under the appropriate policy coverage; 2. All State's refusal to discuss the issue, recognize and accept that other companies do cover such damage under a complimentary policy; 3. All State making a decision about the damage without knowing how the damage occurred; 4. All State refusing to take into account how the damage occurred; 5 All State refusing to look at the damage to ascertain that it was not due to a collision of any kind without me making my lodging a claim; 6. All State making assumptions regarding other insurance companies; 7. All States contradictory policies regarding what is covered under what type of policy; and 8. All State seemingly creating ways of denying claims to avoid having to honor their policies. It should also be noted that All State claims which are of cheaper premiums do not mean less coverage as per their latest TV commercials. Evidently, this is not accurate either. Are All State customers in Good Hands? Absolutely not. While they are friendly and helpful when first dealing with them to obtain insurance, all changes dramatically when it comes to making a claim.

In conclusion, I have only resided in the US for the past 2 years and am an expat Australian. I have been driving for the past 35 years and have driven in Australia, France, through out the UK, Canada and the US without incident or ever having been involved in an accident of any type. I have never submitted a claim for anything other than for a windscreen for my Corvette with my last insurance company and that claim was never honored either. My point is this, I am a very safe driver and do not make claims for just any reason. I believed I was covered for the type of incident that occurred with my truck and am angry to discover All State's refusal to cover the damage under my complimentary policy and their refusal to discuss or listen to my reasons. There is no logic in what they claim and that is supported by other company's acceptance that such damage is beyond the control of the driver and it does not involve a collision and is covered under a complimentary policy. To show how ridiculous All States claims are, if they refuse to consider the actual reason for the damage, the hood detaching from the locking device, and only consider the result of that action being the hood striking the truck it belongs to as a collision, how on earth can they cover a collision with a deer, bear or animal under a complimentary policy? I had no collision yet it is a collision. Hitting a deer or visa versa is a collision but according to All State is not a collision! Where is the logic in that?

I apologize for the length of this email but I hope that you can help resolve this situation. Being informed to change companies that would cover the damage does not help my current situation either and that was implied by All State to me. This not just about me perhaps has to pay for the repairs to my truck but although I am retired from the Australian Military Special Investigation Branch and I can't afford those repairs. It is more about the insurance company's ethics and its treatment for their customers after it has them and their money. It is about their deceptive practices in advertisement and what they don't tell you at the time of becoming one of their customers and it is about their lack of concern or care after the fact. Yes, it is about the money and my ability to be able to pay for the repairs and have a safe and drivable vehicle especially when I absolutely have to have that vehicle for the winter months beginning in the not too distant future.

As mentioned, I hope you can help with this matter and see the irrational reasoning behind All State's refusal to cover this damage. I have to have this vehicle prior to winter, one way or the other. It is not a luxury to my wife and I but it is a necessity to us. I look forward to your response and hope that it will be a positive one. The economic consequences are that I will have to find if possible about $1700 to have the repairs done so we have a drivable vehicle over the winter period. Without this vehicle, my wife cannot reliably get to work and obviously, that impacts our financial situation and places her employment in jeopardy. We will not be able to offer our son who is in college as much financial assistances as we currently do and that will impact him considering the money we have to give him is for food and very basic living expenses until his student loans come through in a month or so. The physical damage is to the hood, hinges, complete grille and other parts associated with the hood of the vehicle. The hood is unable to be latched, is severely bent at both windscreen corners, can only be forcibly closed to within 6 inches of its proper position, the radiator is totally exposed, windscreen wipers are unable to be used due to the position of the hood and there is a serious risk of the hood again opening while driving thus creating a possibility of further and more serious damage. We were very lucky that the visor that is attached to the vehicle roof prevented the hood from coming through the windshield/ windscreen. I am uncertain as to any other damage, if any. I have been strongly advised not to drive the vehicle in its current condition due to the damage as a result of safety concerns.

September 8, 2009, we asked for an estimate to add a 3rd car. We got the quote. One month later, we had a 3rd car on our insurance. Problem was we never bought the car or gave the agent a VIN, but there it was on my policy. When we realized this, we called the agent who promptly removed the vehicle, but the premium was not readjusted to that of the policy start date of September 23. We continued to pay the original premium prior to the 3rd car being added.

Long story short, one year later the discrepancy was still going on and due to our lack of payment for the new premiums, we were terminated. Now, Allstate refuses to reactivate my policy. My license and plates are suspended and now I have to go to a different insurance company. All insurance corporations are looking for $10k or more because of the termination. Allstate does not care and I now have to go for a sub-standard policy just so it is affordable. Liability should not cost as much as a mortgage and insurance companies should follow their commercials and actually care about their customers.

It's a pity that the agent refused to admit to Allstate that he made and error and all of this would have been closed and finished. I would love to see a policies and procedures audit against all insurance companies as well as the senate to put some caps and guidelines in place to keep the reigns around the insurance companies' throats instead of the consumer. Thousands of dollars have to be paid above and beyond the normal premium due to the termination.

Allstate is one of the worst companies I ever had to deal with. I signed up with them around April of 2008. It seems like nothing went right after that. Shortly (in about 2 weeks) after my policy was started, I received a call from the mysterious underwriting department. I was told that there was some uneven patching on my roof. I told the guy that I bought the house about 6 months ago, and that it was inspected in and out and it was fine.

Also, it didn't look like any of the shingles were blown off or damaged, so the roof must be fine. He told me that they needed some kind of a paper from someone certified that would either say that everything is okay, or redo the patch Allstate did not like. He also told me that my policy would be cancelled on June 1 if I didn't take care of it. It was disappointing that I would have to spend money on something that didn't need repair. So, I called Allstate's customer service. Later, I asked the sales rep that did my policy with the same question, "Could I just send you a letter from the inspector that inspected the house when we bought it?" Obviously, I don't know whether that letter would be enough or not.

To my surprise, I found out that there were no cancellations, notes, or anything else that would say that I need to do anything in order for my policy to not get cancelled (this is where it began). Both my sales rep and customer service agent told me that they didn't know why it was like that (who is supposed to know?). So, both of them said that they thought it would be okay for me to send the letter from the inspector, and to the fax number I received (they told me how they felt instead of what the procedure is!). They also told me that I should hear from the underwriting department some time shortly after they receive the fax. I was told that "they are very quick with these things" (never received a response). I sent over the fax with the paper that said everything is okay with my roof. Assuming that I was "in good hands", I decided that everything would be fine from here. Little did I know how much pain I would have to go through to get nothing useful from Allstate. I called Allstate about 20 times to resolve a number of problems caused by Allstate after this. Here are some of them.

Wrong: I was told that if I signed up for easy pay (pay out of your checking account monthly), I would not receive a discount and that I could not pay it off in full. Right: I would receive a discount and there is an option to pay it off in full. Wrong: I was told that both of my policies were on easy pay (I confirmed it with 2 different customer service agents). Right: Only my auto policy turned out to be on easy pay. So, my homeowners turned out to be past due for over 2 months (they told me to ignore those notices because it takes about 20 days for my checking account information to get processed).

Wrong: homeowner's policy was cancelled because I did not pay for it for over 2 months. Right: it was cancelled because Allstate did not receive pictures of my roof (which was a surprise for me since they never requested them). Wrong: Allstate's customer service department in India can send out proof of your car insurance to your mortgage company. Right: Wouldn't any idiot understand that a mortgage company needs homeowner's insurance (I asked them to send a copy of my homeowner's insurance, my mortgage company did not receive it twice and kept on sending me notices that said I was violating the conditions of my mortgage)?

Wrong: up until the end of May, customer service kept on telling me I didn't have to do anything in order for my homeowner's insurance to stay active (that's about 20 phone calls between April and end of May). Right: underwriting department did not receive what they wanted. Well, how in the world am I supposed to know that when customer service tells me there is no way for me to talk to them, and that my policy does not have any pending terminations so I shouldn't worry about anything?

Wrong: I faxed a copy of the contract with the roofing company and 2 large pictures of my new roof, it should be enough (that was exactly what Allstate requested). Right: Allstate says I did not provide enough proof. What else in the world do I need to do? There is a new roof on the house. Why can't they come and see it like they did before?! Why don't they notify me that it wasn't enough and tell me what they need!

Wrong: If you are calling after business hours and the customer service rep cannot get a hold of the proper department, he/she would submit an email and get a hold of you the next day to inform you about what happened to that request. Right: I had about 5-10 of those. I have not received a single call back even when those promises were made from the management level. I happen to have 2 of those numbers still written down on my paper. Keep in mind; you will not get these numbers unless you go through trouble and suffering with Allstate. I had more numbers like these. I threw them away.

This list is quite a bit bigger and my time is limited so I will stop here. Bottom line is I received wrong or misleading response from Allstate about 50% of the times I called them. Allstate does not care about their clients. Do not fall for their commercials believing you will be in good hands with them. I could push this further and try to resolve more Allstate's own issues for them. But I don't want to because it scares me to think what would happen if something would actually go wrong with my house or one of my cars.

To my surprise he called me to let me know they will only accept 50% of the damage to the car. There reasoning was that there was no witness and no police report. I refused to accept that because if the cars are moving in a forward direction and get hit from behind, how does it become a 50/50 issue. They did this to me once in 2001 and they are trying to do it again, but I am much wiser. I will not accept their 50% because they are not forthright.

I applied for insurance last year after I was unemployed to save money. Allstate quoted me about $45/month for 6 months. That would have been in August 2009. Since then, my policy has gone up $10 every 6 months, in February and now this month. I received last Thursday and my policy expires on the 25th. I think a general rate increase twice in 6 months is ridiculous. The state of FL threw them out of FL once before and I think Florida needs to get rid of Allstate. I am paying almost as much as I was when I changed from Unitrin. I now have to find new car insurance. I pay more for it in 6 months than my car is even worth.

They're the worst insurance company. You are not in good hands with Allstate. Professionalism: Okay. Customer Relations: Awful

They employ a "boxing gloves" approach to claim handling and also lowball you when they have to process claims (No loopholes in contract to deny claim). My parked car was hit by an Allstate insured vehicle and it took them weeks to assign fault. They attempted to pay me off 40% of the repair price of my vehicle, which I obviously rejected. I finally turned my car and concerns over to my insurance, paid my deductible, and my insurance was reimbursed from Allstate along with my deductible. Long process.

Their policies are very reasonable because they deny claims. If you want real coverage, I suggest you go to a competitor and maybe even pay a bit more. They denied all 3 minor leak claims that I have in the past 7 years. They were also very rude and thoughtless throughout the process. Feel free to email me with questions on experiences. I have had Allstate homeowners for 7 years because of the price, but again they will not cover any of your issues if you need them.

I called my agent on May 12th to change my billing date to the 28th as it was the 16th. The agents said that he would change my billing date for May. That did not happen and my account was charged $210.00, then over drafted another $200.00. I could not buy food or even toilet paper. When I called, Randy said he had no recollection or physical record of my call! I was furious. After speaking with him that one time, he refused my calls and his partner took all my calls and emailed me about my account.

They finally debited back my account the $410.00, but I have a 4-year-old with autism and we went almost 2 weeks with no money! I cancelled my policy and they keep sending me a bill that is at about $780.00. I carry insurance under another company and have since that incident, and I verbally cancelled my policy with Allstate and have contacted corporate in regard to this with no response yet.

They gave a very low estimate for my Jeep property damage. It was totaled by their insured and I can not get a vehicle now. After months, I don't even want to cash it. Do I have recourse?

My daughter, 22 y/o, got hit by an Allstate driver on the 4th of July 2010. She was driving down the street in the inside lane traveling south, the other driver pulled out of Whataburger across two-lane of traffic attempting to turn north. There was a collision as he crossed the second lane of traffic.

5. Yesterday, Allstate told me they were still waiting on the eye witness account/statement from the officer. He didn't see the accident or he would have seen the dwi/switch!

I called my agent in Rancho Cucamonga on July 30, 2010 to make a payment after I had received a call from Allstate on July 27 stating I needed to make a payment by the 31st. My agent informed me that my policy had been terminated and I needed to call the 800 number to get a new policy because my policy was not able to be reinstated. Upon calling the 800 number, I was informed that I needed to pay a past due amount of $388.17 plus the cost of the new policy which was $234.00 per month.

I authorized them to go ahead with the transaction but the representative had processed the first amount of $388.17. She then indicated she was processing the second payment of $468.00. I then told her wait, why is it $468.00 and not $234.00. She indicated that I had to pay 2 months advance payment. I told her no, I was not going to do that when my policy was just cancelled 2 days ago and you have required me to pay a back balance! I advised the agent to reverse the charges to my bank account. She indicated that she would. I in turn hung up the phone and called back in 10 minutes to make sure this had been handled.

Unfortunately, the payment had not been reversed. I asked for a supervisor. (I was transferred 4 times before reaching the correct department.) The supervisor in turn looked up my account and advised me they never should have charged me the past due amount. He indicated that he would have a check issued to me. I was very upset because the money should just have simply been put back into my account. I told him to go ahead and send the check, but I was going to be calling the corporate headquarters and possibly canceling my account. He asked if I wanted to cancel it now. I indicated to him I would decide once I talked to someone in the corporate office.

I finally was able to reach Teresa ** in corporate to file a complaint. At that time she indicated the amount of $468.17 had been debited back to my account and a check for $700+ was being sent to me! I asked her why was so much being refunded? Teresa stated that the agent had canceled my new policy on July 30 after my initial call. I couldn't believe it. So I wanted my account reinstated. She indicated I would have to call the 800 number and go through the process of starting a new policy and paying two months in advance. I asked her why would I give their company payment when I haven't even received the money owed to me yet.

They should just simply reinstate the policy since it was canceled by their agent without my consent! I asked for a number to the corporate office. I spoke with Corinne **. She indicated nothing could be done and she would file a complaint. I told her I now am not covered on either of my cars due to their agent and there is nothing she can do unless I make a 2-month payment and open a new policy! Unbelievable, truly unbelievable.

I have to be extra cautious the next couple of days so as not to get in an accident or pulled over by the police because I do not have coverage! I have a young driver on my policy so this is a very nerve-racking experience until I can obtain coverage again. And I can't do that until I receive the money back from Allstate.

I was hit by a Nassau County Police Ambulance on Oct. 2, 2009, I pulled over like I was supposed to and the driver with his lights and siren blaring pulled around in front of me and not realizing scrapped my bumper on the passenger side causing $994.27 in damage. I followed him to his destination and as he went for the stretcher I told him he ran into me on Merrick Avenue. After sitting for two and a half hours waiting for me to say forget about it and leave the Third Precinct Sergeant came looked everything over and said, I could pick up and accident report at the precinct, about an hour later the sergeant called me (11pm) and ask to come over and take some photo's and he said, he would give me the accident and save me a trip. My complaint is with Allstate with whom I have been with for 41 years.

I was told by my insurance company that even though the accident was caused by the Police Ambulance that they didn't think it was worth going after Nassau County for the small sum of $500.00 deductible because his lights and siren were and there is a law so I have to eat the loss of the deductible. I told him that's not fair to me because you didn't want to pursue the county for my loss. He told me to send in the estimate of my damages and they would pay my loss less the deductible. I did everything right and they still win. So now I'm faxing the estimate of my damage which was fixed on Oct 10, 2009.

This is a dumb situation that both Allstate and the agent refuse to correct. I signed up for paperless billing. It seems that getting the bill to download after the notice was impossible. I called the agent and requested that I be put back on paper billing. They have refused to assist me and keep referring me to corporate. Corporate also refused to assist and I now get a notice of cancellation each and every month on the policy. The attitude of the agent is "who cares". Apparently they have enough business not to respond to customer needs.

I pulled two of 4 cars off the auto policy. Still they couldn't care less. I have auto, homeowners and umbrella with them for the past 35 years. This is a remarkably disgusting attitude on the part of the agent and Allstate itself. My reason for complaining is that after 35 years with one company, the customer is granted "relationship" privileges, but not in my case. I think that they need to be made an example of regarding the treatment of customers.

When I initially took out an auto policy with Allstate, I was informed that unless I permitted them to take automatic payments from my bank account, I'd have to pay more. I reluctantly agreed but after a year of Allstate randomly taking payments from my account and constantly incurring overdraft fees, I demanded they cease. The 800 number advised me that I'd have to make arrangements through my agent. I went to my agent, who never opens before 11 a.m. and only a few days a week, and who informed me that I'd have to go through the 800 number. After two months of them telling me that I'd never contacted them on the matter, they finally agreed to cease auto payments. I made an online payment from my bank and a couple of days later, Allstate took out yet another payment.

During the past 17 days, I've called every day. They tell me that my case is in their system, they will refund the payment within 48 hours. I ended up having to change my banking information, put a stop on Allstate, and had my bank's fraud department open up an investigation. I spoke to Allstate yesterday, who promised that the money would be reimbursed to my account today, but that didn't happen. Then I spent nearly an hour talking to a supervisor who first tried to tell me that they owe me nothing because they'd only taken a June payment. But after a complete meltdown on my part, they discovered that they had merely taken the July payment a little early.

Then they asked why I wanted the money back, since it was almost time to make another payment anyway. Conveniently, Allstate doesn't have a complaint dept. so I spoke with another supervisor, threatening to bring Allstate's tactics to the attention of the Better Business Bureau, my local television news station, and any other entity I could think of. As it stands now, yet another supervisor will call me back on Monday, Tuesday or most likely, as before, never. I'm so fed up with Allstate. Thank goodness, I've never had an accident while I've held a policy with them. I've seen the misery Allstate has caused others and I can't believe a company can operate like this.

I called my Allstate Ins Office to find out why I never receive any of the discounts as noted in Allstate's TV commercials. I have home & auto with them for over 30 years. I was told only new Allstate clients receive the stated discounts. So if you stay with them longer, all you get is an increase in your premiums even though you have no claims, no tickets, no accidents. They don't care, Allstate is the worst.

i find the new commercials to be very threatening and ominous. mayhem is coming. then someone keying your car.... and other similar situations. allstate needs to take those off. its a terrorist tactict. please get this message to them. thanks

Allstate has breached the terms of an active car insurance policy entered into by Kenneth and Sheika, particularly failure to compensate for Underinsured Motorist Insurance Benefits. Via Allstate's Claims Core Process Design; Allstate has conspired with it's management consultant McKinsey & Co. to help Allstate increase its profits by manipulating the legal process, such as intentionally discouraging litigation and by delaying legal proceedings.

We contend that Allstate has purposefully denied payments to claimants (Kenneth & Sheika) to minimize it's liability under terms of the policy which was in effect at the time of the claim for benefits. As a direct result of Allstate's breach of contract, [we] have suffered adverse affects to their credit ratings, marital relationship, earning capacity, and both physical and emotional states.

On June 17th I called Allstate Ins for an automobile quote, and spoke to Katy. I liked the quote, and told Katy I still had as month to go with Geico, so could we do this on July 17th? She said, "Yes." I expresslly told her I could NOT afford to have Allstate and Geico take their money out of my checking acct at the same time. She assured me, this would NOT happen. An hour or so later, I checked my account online and Allstate HAD taken the money out of my checking acct. The same day Geico took their money out leaving me with a negative balance, and a $29.00 NSF fee. My credit union paid Geico, and charged me the fee.

I immediately called Katy to see what happened, and told her to cancel my policy. She then informed me that Allstate could NOT refund my money until they had a policy number, which could take 24-48 hours. I thought this was ridiculous. When I got my ins with Geico online, within 5 minutes, I had my policy number and cards, so I thought Katy must think I'm a moron. She also put my life in jeopardy. I have been a diabetic for 52 yrs, and require insulin and syringes, which now I could not afford, thanks to Allstate.

When I told Katy this, all she said, was "I'm so sorry." I had to borrow money from one of my neighbors for my medication. This was extremely embarrassing for me. I then ran out of gas going to work Monday, and had to call AAA for assisstance. Again, thanks to Allstate I didn't have any money for gas. My 2 cats have no food, so I've had to cook them chicken to eat so they don't starve. Katy told me I would have my money back by Monday, which I didn't. I'm not going to call her back to see what lame excuse I get this time, so I've already filed a complaint with the Attorney General's Office and the BBB. I am now contacting you. Allstate must be stopped from ripping people off like this. I want my money back along with the $29.00 NSF fee. Thank you for your time.

Are we in GOOD hands with ALSTATE??? Not if we just watched your last ad. Your actor gets hit but a car lays bleeding on the ground and smiles. Well my son was hit by a car thrown into another car and did not live to smile. Your ad was very offensive not comforting to me or his little boy. Surely you can sell your ins. in a more humane way. Being hit by a car is no way comforting to the remaining family. Please take this ad off the air.

I feel that the Insurance company and rental company tricked me and I should not be paying for this out of pocket any way. I am mentally stressed out with the accident and over whelmed now i am experiencing more stress and drammer from my own insurance company? I already pay for this service out of pocket why would i pay for it again...is this not the insurance company right to pay for this service as promised?

An Allstate driver was at fault in an accident with my vehicle on 4/28/2010. It is now 6/10/2010, and my vehicle has not been fixed. It took them 2-1/2 weeks to get a statement from their client and 28 days to look at the Police Report. I was told that they would not accept "100% liability if any" only days after the accident. Noone even had the facts or police report. After 30 days, they accepted 100% liability. It has been 43 days, and I am still waiting.

my sept/09 car insurance was changed to $3,317.77 from what i was billed for $4,644.42. i wrote the ck on 9/18/09. allstate keeps telling me i still owe them money. because i cannot provide the fax receipt from th e letter tereena asked me to send her dated 9/11/09, they are she req'd i write. thank you very much for your time and consideration.

saying there is nothing they can do. i also reported on 3/10/08 to remove my husband from my policy due to his death 8/1/07. this was just done when i had to resubmit another request on 3/18/10. i am extremely disgusted w/this whole situation and getting absolutely no help or any kind of satisfaction from the local agency. they don't seem to have a record of anything. i would like to know where i would have come up w/the amount to write a ck in sept/09 if that was not given to me by the allstate rep. i still have the copy of the letter

I have had my ins. with kevin for several years ,my home , auto, boat and life ins. I owned a 2000 pathfinder and wrecked it in 2007 at that time i think i got 5000 dollars they totaled it and bought a 2008 nissan versa and owned a old mustang, which i got full coverage on the versa and liabilty on the mustang, and paying for the both little over 600 dollars a year, in 2009 my son came home and i was going to list him as a driver sent it in and next thing i know i'm getting a letter from allstate stating they had canceled my auto ins because my son's past driving hx, no warning , nothing. my son decided to move out and got married and never was put on my ins and i told kevin i didn't want my ins cancelled so i wouldn't add my son on as driver, and didn't have to because he left and was going to get his ins elsewhere.

now they want me to pay 178 dollars a month, and everywhere i call i get a high price even when they said it would go down in july (three yoars since the wreck) it still is to high , they other companys say they are going by consumer report and the state i live in ect. back in the winter it was fine , i did hit a deer in march but they said that wouldn't be heald against me. and my son went to farm bural and got coverage for nothing and he was the one with the past bad driving hx. i havent had any speeding tickets only that one wreck that was on there before i got the ins and when i did they didn't raise it then.

i don't know if they got me mistaken for my son or what but i can't afford that amount every mth, the only solution i have is selling my car to my son and buying a 2000 dollar car and get just liability on it and when it tears up get another 2000 dollar car. there is no way i will every be able to own a decent auto due to this ins mix-up . in fact allstate tripled it then three weeks ago they raised it again , i don't now how come they said everything was ok and the minut they thought my son was going to be listed as a driver all hell broke lose and hasn't stop yet. and i don't no who to contact to fix it, my agent said he tried and they now are going with the last quote ,of course thats where the money is, well i refuse to do so and i do think when i try to get check on ins at other places that my info is going back to these copanys because of what allstate put down. , help any suggestions, or can they just keep raising it and there is nothing you can do and they wonder why people drive without ins, ins cost more than the auto.

I was a passenger in a car. I was broad sided. It was the other persons fault.They had Allstate. It runed my life. They didn't even pay my large amount of medical bills. Now I don't even have enough money to file bankrupcy. They have no care for anyone but themselves. They'll get theres someday. I belive in karma.

From there it was a disaster. I agreed, though reluctantly, to sign up for automatic payment withdrawal from my bank account. I paid in full with a credit card for the first 6 months.

Now that my renewal is due, the rate jumped up to almost exactly what I was paying Progressive! I called a girl, named Deanna, who is not too friendly, and who said that there was some problem with them not receiving a form. I was supposed to fill out the form to authorize the automatic withdrawal. I'd never received such a form, though they said they sent it was out in November 2009. I did, however, in April 2010, received a call from a Jessica at Allstate, stating that she needed my routing/account number to set up the automatic withdrawal of payment. I gave it to her and she said that was all she needed.

I assumed they would withdraw the same amount I had paid in November this June and that it would be easy. When I got that new price, I was mad. The girl I spoke to said that I lose the $11 discount for not having the money automatically withdrawn. Then she stated that there had been rate hikes in Florida effective in January 2010 that affected my renewal premium. She said that she saw where Jessica submitted my bank information for payment and my bank declined it. Again, I wasn't notified of this! I asked her why my bank would decline it. She gave me the last 4 digits of both the routing number and the account number. They were both the same number, and not even close to what my numbers are! Are these people just idiots?

I informed her that my name is still incorrectly spelled on my insurance cards in spite of 3 requests to change it. Also, I received no forms to fill out regarding auto-withdrawal. I did not receive any notice of a rate hike, which would have given me time to choose a different insurance company. That I didn't care about an $11 discount, keep it, because as incompetent as Allstate has been concerning my account, I wouldn't dare let them touch a penny in my bank account. The girl didn't apologize for the errors, and her attitude suggested it was my fault for not returning that form that I have never received.

Due to medical issues that are incurable, I have to live on very little money. I'm not letting them steal it out of my bank account. Taking care of things online is easiest for me. I'd gladly lose the discount to keep these people away from my bank account. The only things I have received from Allstate since I signed on with them have been letters asking me to purchase a homeowners policy. I don't own a home, and its right there in the records. I mentioned this to the girl on the phone, and she tried to talk me into buying renters' insurance. I laughed and said I don't think so, and I doubt if I stay with your company. If I don't find better insurance before mine expires, I'll send a check.

Hail damage last Aug. 2009 reported to my agent. They send a nobody out and told me it was okay and I had a year to file a claim. Now, it's April 2010 and the adjuster came and said my roof wasn't bad but I've had to have my sun room roof redone and my neighbor had small pieces of my roof blow in her yard, all my neighbors are having new roofs and I'm 1 out 3 that aren't on my block both sides of the street. All else have had or has an appointment to have their roof replaced in the next week. I feel Allstate is taking advantage of me because of my age 67 and divorced and won't pay by saying I don't need it when I've had 3 different contractors saying I have hail and wind damage. Who do I turn to now besides an attorney? Roof damage from hail and wind.

The advertisement that Allstate is using against Geico is bull. I call Allstate and got a quote, and then it was not $396 less but rather almost $400 more for the year. Allstate's advertisement should not be allowed to be promoted on TV. It is a fat lie!

They will not communicate with me about my auto policy. They have the wrong information in my online policy, very damaging. I am not able to add any changes if I wanted to. I was told that the state of New Jersey do not allow you to add changes online. There is a message that comes up that states, "Due to weather condition in your area, we are not able to proceed with your request." The message has been up there since January. They will not give me an answer. I might be paying too much. There are three drivers showing when it should be two. I could be paying for a third driver and who is this third driver, what ID did they used to put them on there? I need to see that information.

I was in an accident and the person that caused the accident has Allstate Insurance. The accident occurred in 2-3-2010. It is now 3-20-2010 and they still have not paid my claim. I had to make a payment on my truck after the accident and now another payment is due and I am supposed to pay it. Allstate representatives are not worried about paying my claim and the supervisor, Gerald, left a message not to get into a frenzy that this would be taken care of. Wrong. Those people had better get straightened out at Allstate and start paying up.

I am contacting the insurance commissioner and letting him know about this and I am going to let Allstate know that they owe for my truck plus 2 payments now and if I don't get satisfaction, I will take other measures. And by the way, if Allstate looks at this, my claim number is ** and these are the extensions of all the people that I have talked to with no satisfaction. Don't remember the name. Allstate should quit selling false insurance coverage because getting them to pay for something is worse than anything I have ever done. All their customers should go to 21st century or the general. I cannot get another vehicle financed as I was working when I bought my truck and I am now totally disabled so no one will loan me money for another vehicle so this accident that Allstate's customer caused has caused me a major inconvenience for years.

When I purchased my 2006 Lexus is 250. I was made to believe I had full coverage bumper to bumper. When I actually did have an accident occur, I did not think too much of it because I was fully covered as so I thought. I called All State to make a claim and that is when I was told I have full coverage comprehension, to me full coverage is full coverage but as per All State. They have two types of full coverage. I did not have the collision coverage.

Now my vehicle is damaged and no one wants to be responsible for this mistake that occurred. I was made to believe that the bank is required to have a financed car fully covered so that the customer can drive the car out of the lot. Once I was told I was fully covered, I did not think much of it as I continued to pay my insurance, and now that I need All State services there denying my demands. I'm not quit sure who's at fault, the dealer, the bank, or All State to be exact. But somewhere along the line of getting my car insured someone made the mistake of making sure collision is in my policy which living in New York is a most probable chance of happening compared to a natural disaster or robbery occurring which is covered by comprehension.

I'm in definite need of a lawyer regarding this case, especially since someone was injured and my vehicle being damaged. I need to know if there's anything I can do to straighten this situation out because it's not right for me to think I'm fully covered and at time of need to find out the big surprise that I am not. I thought I was in good hands All State. Where's my support now!

As for the actual accident. There was a broken light post on Jerome Avenue and 165 St. Driver in my Lexus vehicle treated the light as a stop sign and stopped looked around then pursued and made a left turn onto Jerome avenue when the other vehicle was speeding and did not slow down for the flashing red and yellow light; she hit my vehicle on the driver side light corner bumper. Police was called, police report documented, and ambulance arrived on scene, my Lexus vehicle was towed away to a body shop which is being held now momentarily. Lexus is 250 has received damages on the driver side front end. Light broken and hood smashed in. Driver was taken to the hospital by ambulance and resulted in neck and upper back pain and bruising on her head from hitting the driver side glass window.

On October 18, 2009, at around 5:40PM, I was driving eastbound at 25 mph, on W. Bellfort St. I was on the second lane from the right that goes straightforward only. While I was slowing down to less than 10 mph as I approached the red light at the crossing of W. Sam Houston Pkwy, a large SUV on my left suddenly crossed over to my lane and rammed the left side of my car. It came from a turn-left only lane, hit me, swerved to the front and stopped midway between the two lanes.

I rolled down my window and shouted at the driver of the SUV, who I thought, was having a heart attack. Why did you do that? What happened? He shouted back, "You're on my lane." Then a stocky elderly driver stepped out of his SUV, walked around to the right side of his vehicle to check for any damage. At this point, I also got out of the car and saw my Infiniti with the long black streak of tire mark along the left side with dents from the rear bumper to the front door. The SUV driver had the audacity to walked back toward me and said, "Go back to where you came from!" To which I replied, "You are a racist." He refused to exchange paper, so I called 911 and reported the whole incident including a full description of the SUV.

Deputy Fisher from Precinct 7 arrived about an hour later.

He handed me a form to fill up for the Police Report and write down a narrative of the incident. A few minutes later, another dispatcher Deputy C, also from Precinct 7, arrived at the scene. I asked both officers to check the damage on my car for the report. Since the day had turned into night, Deputy Fisher pulled out his flashlight to reveal the damage along the left side of my car, before leaving Deputy C to take care of the investigation for the Police Report.

On November 04, 2009 - After finding Allstate as the Auto Insurance Company of the SUV driver, Stanley J. M, on the Police Report, I immediately filed a claim for the damage inflicted on my car. The representative at Allstate assigned my claim to adjuster Joseph D and scheduled me right away for inspection and appraisal the following day at their office in Sterling Auto Body Center. On November 05, 2009, Allstate appraiser Bob S meticulously and thoroughly examined the damage to my car and faxed his report, with an estimated cost to repair of $1,301.78, to Mr. D.

Mr. D was never around in his office to pick up the phone whenever I called, so that I always had to speak to some other adjusters --- Evan, R, Eleanor, James, to follow up on his investigation of the incident. On November 24, 2009, after receiving a final copy of the police report from Precinct 7, I immediately faxed it to Mr. D at Allstate to expedite his investigation.

On November 30, 2009, Mr. D. called and informed me that after reading the conflicting narratives from both parties, he made a decision to deny my claim because, quote, "there's no reason why I should not believe my client," and cannot rely on the truthfulness of my claim. Surprised, I asked if he had seen the damage to the SUV. He got hold of the appraisers report from the other party, and described to me where the damage as, abrasion on the right front tire and a slight scratch on the fender, which would cost $160 to fix.

When I questioned Mr. D as to how the black marks and dents on the rear bumper and side of my car came about if they weren't from the front tires of the SUV, which was slanted towards the left side of my car as it crossed over to my lane when it struck me, he reasoned that the damage on my car was pre-existing, despite the appraisers report and photo indicating the damage was inflicted at the time of the incident. When I asked Mr. D to explain how the right front tire of the SUV could have shown abrasion, if the tire was not slanted to the right towards the left side of my car which left a long streak of black tire marks and dents as he bumped into it, he unhesitatingly replied, "We always take the side of our clients and protect them." I was really appalled upon hearing this.

That night I called Allstate Customer Service and voiced my dissatisfaction with the decision of Mr. D. A representative was kind enough to suggest that I fax any documents to support my claim to the manager of Mr. D to reopen the case, if I had them. Having in possession a copy of an older Police Report giving a description of the incident on the SUV as told by the driver himself to Deputy C, stating that my car struck the back right of his vehicle, I decided to fax a copy to Mr. and his the manager the next morning.

On December 01, 2009, I called Allstate at around 9:00 AM and asked an adjuster James S the name of Mr. D's manager to whom I could address the fax. I described the nature of my document upon inquiry by Mr. S, before he gave me the name of Courtney J as Mr. D's manager. I then asked Mr. S to verify the statement of Mr. D that it's Allstate's policy to always take the side of their clients and protect them. He affirmed it saying that in a sense it's true if one considered that the company had always believed and defended the claims of their clients.

On December 02, 2009, I called Allstate's Customer Service to confirm Ms. Courtney J's receipt of my faxed document, which would contradict the nature of the damage on the SUV as described by Mr. D. The representative passed my call to Ms. J's voicemail after discovering that she had left early for the day. Thereby I left a request on Ms. J's voicemail for a call back.

Later, at 4PM, Mr. D called to tell me that he got a copy of my fax and wanted to change the description he gave me about the damage to the SUV because he misread the photo when he was looking at it, saying the scratch on the SUV is not at the right front side as he told me previously, but rather on the center part of the vehicle. He added that he made a mistake in giving me the appraiser's estimate of the cost to repair.

Despite all this, he would still stand by his final decision, as it did not matter where the damage is, because he still believed his client that I changed lane and struck his SUV, regardless of my evidence. I couldn't help telling him bluntly that the whole procedure of his purported investigation of my claim was a sham because in reality, he had already made up his mind all along without further consideration of the evidence, as presented, pointing to the truth of the matter. Ms. Courtney J never returned my call.

On December 7, 2009, I appealed my case for redress to Mr. Tom W, CEO and Chairman of Allstate in Illinois. On December 17, 2009, Mrs. A from the Executive Office of Allstate in Illinois called me up to deny my claim.On December 21, 2009, I faxed my complaint letter to the Consumer Protection Unit of Texas Department of Insurance, which forwarded my letter of complaint to Allstate in Texas.On December 31, 2009, I filed my case against the reckless driver Stanley J. M in a Small Claim Court in Houston.

On February 19, 2010, Texas Department of Insurance informed me that my case with Allstate is beyond its jurisdiction after receiving a reply from Ms. B of Allstate, who refuted everything I wrote in my letter. The Department advised me to file my case with a Small Claim Court if I want it resolved. On February 16, 2010, Small Claim Court notified me of a Jury Trial, as requested by Allstate, scheduled on Tuesday 8 June 2010 at 01:00 PM at Precinct 7, Place 2 in Houston.\

We responded to Allstate's commercial stating switching could save you up to 503.00 a year. We were written policies for home and multiple automobiles which indeed was significantly less expensive than Farmers Insurance (we had been with them for more than 10 years). By the following year, our auto insurance had increased, with the explanation of an across the board increase. Also, our homeowners policy had been rewritten for an increase of more than 300.00. We have had no claims, no increase in coverage. Again, the explanation was an across the board increase. Allstate's practice is deceiving. They quote low rates with the full intention of increasing rates shortly after.

I just wanted to say that your office in New Roads is very trashy. They have a consortium towing company in the same building. The parking lot fills up with water during a big rain you can't make it to the building to pay your bill. I will move my insurance company if Allstate can't do better than that.

I have been an Allstate customer for some years, living in Danbury, Connecticut. I recently relocated to New York, so I called my Allstate agent, Mr. Noorddin ** (Danbury office), on February 22 to ask him to quote me a revised premium for my residing in New York. He said that he would call me by 10 a.m. on February 23 with the information. He did not. I obtained quotes from other insurers and called M on February 24 to abort my Allstate renewal (due on February 27). He said that he could not effect that in time to stop my Allstate Easy Pay Plan debit to my checking account.

That evening, I called Allstate at 9:49 p.m. EST. I spoke with a representative who identified himself as Troy. He took the details of my request to stop the Easy Pay debit to my bank account.

This morning, when I went to make my car loan payment, I discovered that the Easy Pay debit had been posted to my bank account on March 1. I immediately called the 800 number (8:31 a.m. EST) and spoke with a representative who identified himself as Joe. He confirmed that my request to cancel participation in Easy Pay had been recorded on February 25, but stated that the renewal of my policy had not been cancelled and that he would process that and the company would send me a refund of premium check in the mail in 2 weeks!

I objected strenuously to that and demanded to speak to his Supervisor. Initially, he said that there was no one to whom I could speak, then (after a long delay) he transferred me to a person named Gwen, in Resolution Support. This lady kept insisting that there was nothing she could do until the cancellation of my policy posted in the system, which would take 48 hours at which point a check refund would be requested that would take 2 weeks! When I threatened to file a police report, charging the company, her, Troy and M with theft, then she said that she would expedite the refund by March 5.

The company's performance, in this instance, has been preposterous. My requests were not met. Modern electronic systems do not require 48 hours to process a transaction. The company took $550.19 out of my bank account without authority that is theft. I wish to file a formal complaint against each of the Allstate employees named above.

I have had several claims over the years with Allstate and have been completely satisfied. At least in Illinois my experiences have been that they have paid their claims quickly and fairly. Whenever I see trial or plaintiff attorneys making comments about good companies like you did about Allstate, I can't help but think that it is completely self-serving.

Allstate will settle directly with an injured party without the need of an attorney. The same amount that is offered to an attorney represented person is the same amount offered to an unrepresented person. Only the unrepresented person gets to keep a third more of their settlement. Guess what? Many of the plaintiff attorneys in my area are insured by Allstate! Live like the rest of us in these hard economic times and stop being a cry baby because you can't squeeze more money out of claim for yourself. Have a nice day.

I found out yesterday that Allstate was dropping my auto coverage due to the fact I had one claim in 2007. I've been with them for the past fours years. You're in good hands with Allstate-- if you never make any claims. They are always happy to take your money but make a claim and they'll drop you first chance they get. First of all, the claim was due to the fact that someone hit my car while it was parked and they did not leave their info. Also I've been paying a gold member premium which is suppose to cover me under their accident forgiveness clause and that my premium would not increase. I spoke to Lilian. After talking to me for half and hour, she transferred me to someone else who said they are going to review my case and would call me back. I have not heard from them.

Allstate is a lie. I have had 4 different charges in the last 2 years. I cannot get a good answer from anyone. That **** about being in good hands is a lie. I'll have 2 policies, home/auto and I am still paying the same payments and I had the house first then added the auto but nothing changed. If I could I'd use my good hands and slap the **** out of the Allstate man!

My claim was filed on 10-17-09 and I am now going to a 3rd party to appraise my truck. They won't agree on anything to get my truck fixed. When I filed my claim on 10-17, I went to have my truck appraised and they told me they could not properly estimate the damage to the truck because it was too old and to take it to a paint shop and have it estimated. I have a 1963 ford F100 unibody that has been restored with a new paint job only on the truck six months when it was vandalized and keyed the entire way around the truck.

I then took the truck for the damage to be estimated and the business estimated the damage and repairs at $7600. My agent then told me this was not reasonable and I would have to take it to the original person that painted it. According to TX state law, an insurance company cannot tell a customer where to take their vehicle to get it fixed. She then called my body shop and told them their services were not needed and that I was going to take it back to the guy that painted it the first time, without even talking to me. After fighting them on this and telling them I would take my truck to this body shop and not the one they were trying to force me into, they set me up with another agent to do another appraisal.

Allstate's appraiser did not look at the truck for more than a couple of minutes and did not take into account anything that had been done to the truck. I had a new paint job new upholstery, new stereo system, and many other new parts. I have since had two other appraisers look at the truck and they estimated it at around $15000. Her estimate had my truck at around $5000, there is no reason for there to be this much difference. She then went on to tell me my truck was going to be totaled out and that I was to drop it off at an auction warehouse. This truck means a lot to me and I want it fixed. I have comprehensive full coverage just in case something like this happens. I chose to fight them on this and take it to a third party according to Allstate's terms and conditions.

I have my appraisers and Allstate hired their own and both sides have to choose a third party mediator. My side requested a county judge and Allstate refused they would not allow a judge as the third party. They gave my side a list of 3rd party people to choose from. I don't understand why both sides could not agree on a county judge except for the fact that they want to use someone that they know will side with them. Judges have to and are sworn to uphold the law. I have called Allstate again issuing complaints because of this and the have told me they cannot contact their appraiser and I cannot do anything about it because when they start a third party, both sides are left out.

They are not doing anything to resolve this and have now told me I cannot either. I just want my truck fixed and repaired properly. I contacted the Better Business Bureau and Allstate then agreed to have a 3rd party appraisal done. They didn't follow through with this though. I had to contact the BBB in two weeks to let them know if Allstate resolved this. They set up the appraisal to document that they were making efforts to resolve this and they never even contacted the appraiser with the local PDA to find out what his appraisal was.

I had a car accident brought my car into the auto body shop on 1/7/10. The adjuster came 2 weeks later then left, never looked at the car, then came back on 1/21/10, and still didn't look at the car. The car has been in the shop for 1 month and nothing has been done.

On September 17, 2009 I was involved in a car accident where I was stopped at an intersection and the car behind me did not stop. The driver of that car was insured by Allstate. She hit me going about 40 mph. The force of the crash caused me to hit the guy in front of me. My car, a 2006 Toyota Corolla, received majority of the damage since it was the smallest between the three cars. After getting a police report and the gal who hit me was ticketed for the accident, my car was towed from the scene. Immediately after that I went to the chiropractor because I could feel pain down my back and in my neck. I began 6 weeks of treatment on that day.

I was upfront with Allstate telling them I was receiving chiropractic care for my injuries. I was informed by the adjustor that they would not pay anything until the claim was settled and that they would probably not pay all my medical bills because chiropractors always over-charge. At that point I was in enough pain I just wanted to lay on the couch and recover, so I did not press the matter. I heard from the adjustor about every 2 weeks. During these calls he was rude and constantly putting chiropractors down. It got to the point that he was just annoying and I dreaded his calls. I was unaware at the time that I could tell him to not call me; it was, after all, my first accident and time dealing with insurance companies in this way. I used my Med-pay on my insurance to cover the doctor appointments because they wanted to be paid. After I was released from treatment, the beginning of November, I called my adjustor to begin the process of settling the claim.

Two days later he called me back and told me what my total medical bills came to and how Allstate felt it was an over charge and would not pay for all of them, leaving me about $800 short. The adjustor told me to talk the doctor into charging less and if he wouldn't, then I had to fill out all sorts of paperwork. In reality my medical bills were not that much and I see no reason why Allstate would be giving me so much trouble. After all I have every right to seek the medical treatment I want. The only reason I was there that many times for 6 consecutive weeks was because the person Allstate insures was not paying attention and failed to stop. But Allstate twisted it around and has made me feel like it was my fault. After doing some research I found out that I do not have to file all that paperwork and that I just had to give the doctor's office the name and number of the adjustor and they could legally talk to him.

I took this to a lawyer who told me it was not worth his time and that typically lawyers getting involved in cases like this does nothing.

I have seen a chiropractor all my life and he said most people see this as having a pre-existing condition. Even though I have only seen them for check ups and that I have had no injuries to my back and neck in the past. He suggested I take the money and run. I called the Allstate adjustor back one week ago and left a message saying when he could offer me a fair settlement I would love to talk to him. I have not heard anything from him. I guess I can do nothing for two years, but I would really love to put this whole situation behind me and get back to life.

Oh, one last thing. My car, before the accident, was worth about $13,000-15,000. It cost Allstate over $10,000 to fix it. By all the calculations I can find, my car should have been totaled. This whole situation has left a very bad taste in my mouth. I, in no way, feel like I have been in good hands will Allstate. And this one experience with them has caused me to never even look into buying Allstate insurance. I will pay a lot extra to never have to deal with them again. If they treat me, an innocent victim, like this, I wonder how they treat the people they insure.

I was involved in an auto accident on Sunday, December 27, 2009. The other vehicle involved was cited for failure to yield. The owner of the other vehicle was insured with Allstate. They have been untimely, unfriendly, and trying in every way possible to find me at fault for the accident when the police report clearly states that the owner of the other vehicle involved is at fault. They have still not accepted liability for this accident and have refused for me to have a rental car as well. I have lost my job as a result of lack of transportation.

In the United States of America: The Game:

She was 12 years old. We knew we had insurance, to help her and the whole family through this most difficult time. We did .... but the insurance company would make us fight for every penny. We fought for 14 years....won....lost....won..... and in the end.... lost.

Here's the problem....

Insurance companies are NOT required to disclose whether their personal umbrella excess liability policies apply to the uninsured motorists portion of a policy. If the umbrella policy is not linked to the uninsured motorist the insurance company should advise the customer that they may go outside the insurance company to purchase such a policy that is linked to the in insure motorist portion. Such Umbrella policies can be issued on a stand aline basis under current California law. AN INSURANCE COMPANY DOES NOT HAVE A LEGAL NOR MORAL OBLIGATION TO ADVISE CUSTOMERS of SUCH A LARGE GAP in their families coverage leaving customers exposed to tremendous loss to their loved ones.

We thought we were covered, we were told so, we paid our claims, we called several times through out the years. We were reassured in fact we were covered.
Then the accident..... and suddenly..... we are not fully covered! The cover up starts. This is where most people give up and give in. They have no choice and they know if they fight, they can never win.

That's the game. Wear them down, wear them down. Include many loopholes to protect "the money" and paint a story that will not only be legal and believable but it will create doubt to the person who originally got the insurance in the first place! Wear them down, wear them down...that's the game.

After a brain injury and 7 years of working hard to get her brain to function normally, such depression, chronic neck pain, back pain. Our beautiful girl healed as much as she will ever heal. She still needs medication, still has chronic back pain, still intense neck pain. And yet the insurance company decided, (instead of paying us what they thought our policy amount was)...to make us an offer. Ok....your policy is $250,000. We will pay you $6,000. Do I hear $7,000? How about $7,500?? The full amount was not given without a fight...a twelve year fight that included lawyers, judges, law firms and multiple hours of work on everyone's part. Wear them down, wear them down....that's the game.

In America, insurance companies are legal criminals. They are allowed to lie, cheat and steal. The lawyers for the insurance company stated in a court of law that my husband and I actually convinced our daughter that she had a brain injury and that we took her to the doctor TO convince her that she had an injury!!! Can you imagine!! LIE. They paid a doctor on the stand in a court of law to change his MEDICAL diagnosis submitted at the time of the accident. The doctor, (bribed with money by the insurance company) changed his medical opinion and in fact said that being struck by a car to a little girl's 85 pound body would produce no greater injury than when one falls off a bike. LIE, LIE!

After all the lies, we prove in court....she had injuries. That took TWELVE YEARS!! Wear them down, wear them down. We are awarded 1.4 million dollars in damages. The insurance company appeals. Back to nothing. Now it becomes a contest...who is lying. Did my husband get this insurance with his agent many years ago prior to the accident or did the agent give the policy to me his wife who was not even in the room. Was my husband sane or was he as they said...incompassitated-? Lie! Lie! The game now has changed and the evil company will twist and turn to get what they want ....the money.!!

Next comes the jury. We will be tried by our peers in a court of law. HA! The system is a joke in every sense of the word. Thirty people are called to duty. Half of them raise their hands when asked by the judge if they have had trouble with their insurance company. They were all eliminated. Then, you are left with the ones who are sick, can't stay still for an hour, can't miss work, do not have a babysitter, are mental incompassitated and generally DO NOT WANT TO BE THERE for 4 days. We were left with 6 jurors that were frankly not bright enough to understand insurance laws, the full story of our 14 years fight, and loved the soap opera drama that the insurance company presented to them. The kind that is seen all too often on reality tv today. Even though it was as far from the truth as possibly imaginable. Riddled with misconceptions, make believe stories, tricks to make you say things that are not what you wanted to say. All to substantiate their lies and out and out outrageous claims that were simply SO FAR from the truth that I had to wonder how did we get to these facts. How did the game get so twisted.

In a court of law, where was the truth, honesty, integrity that are to be the foundation of our system, I found just the opposite was true. It was horrific to watch. It left me feeling sick to my stomach. You see all of us THINK we are insured we think we are safe and protected. The insurance companies will take our money but if something happens to us, not only will they never give you the money promised, they will Offer you a small amount to make you go away, they will lie, cheat and steal, they will wear you down, they will find every loophole possible and use it, they will twist the real truth, they will spend more money to break you down that it would have taken to pay the claim. They will find the most despicable people to represent them. As ugly on the outside as they are on the inside and they will stop at nothing to make sure you get nothing.

What kind of a country do we live in where insurance companies can get away with their lies and CRIMINAL activities. Where is the justice for the victims and their families. If we as a family did not have money to help our daughter and to pay out of pocket millions of dollars for her care, she would be dead. What kind of country do we live in where justice will be determined by criminal companies, by a jury that doesn't want to be there and can't understand difficult issues and laws, with a judge that sleeps while the trial is going on, a jury that sleeps when important information is being presented and an insurance company that plays their evil games to win. For them it is a game. How long can we keep the money, how hard will they fight for the policy they bought. How much can they endure. When will they break. Wear them down , wear them down. This is the game in The Unites Sates of America.

In the United States of America: The Game: Our daughter was hit by a car, thrown on the roof of the car, driven down the road and dumped in the street while the car kept driving on. She was 12 years old. We knew we had insurance, to help her and the whole family through this most difficult time. We did ... but the insurance company would make us fight for every penny. We fought for 14 years...won...lost...won... and in the end... lost.

Here's the problem. Insurance companies are NOT required to disclose whether their personal umbrella excess liability policies apply to the uninsured motorists portion of a policy. If the umbrella policy is not linked to the uninsured motorist the insurance company should advise the customer that they may go outside the insurance company to purchase such a policy that is linked to the in insure motorist portion. Such Umbrella policies can be issued on a stand aline basis under current California law. AN INSURANCE COMPANY DOES NOT HAVE A LEGAL NOR MORAL OBLIGATION TO ADVISE CUSTOMERS of SUCH A LARGE GAP in their families coverage leaving customers exposed to tremendous loss to their loved ones.

We thought we were covered, we were told so, we paid our claims, we called several times through out the years. We were reassured in fact we were covered. Then the accident... and suddenly.... we are not fully covered! The cover up starts. This is where most people give up and give in. They have no choice and they know if they fight, they can never win.

That's the game. Wear them down, wear them down. Include many loopholes to protect "the money" and paint a story that will not only be legal and believable but it will create doubt to the person who originally got the insurance in the first place! Wear them down, wear them down...that's the game.

After a brain injury and 7 years of working hard to get her brain to function normally, such depression, chronic neck pain, back pain. Our beautiful girl healed as much as she will ever heal. She still needs medication, still has chronic back pain, still intense neck pain. And yet the insurance company decided, (instead of paying us what they thought our policy amount was)...to make us an offer.

Ok....your policy is $250,000. We will pay you $6,000. Do I hear $7,000? How about $7,500?? The full amount was not given without a fight...a twelve year fight that included lawyers, judges, law firms and multiple hours of work on everyone's part. Wear them down, wear them down....that's the game.

In America, insurance companies are legal criminals. They are allowed to lie, cheat and steal. The lawyers for the insurance company stated in a court of law that my husband and I actually convinced our daughter that she had a brain injury and that we took her to the doctor TO convince her that she had an injury! Can you imagine! LIE. They paid a doctor on the stand in a court of law to change his MEDICAL diagnosis submitted at the time of the accident. The doctor, (bribed with money by the insurance company) changed his medical opinion and in fact said that being struck by a car to a little girl's 85 pound body would produce no greater injury than when one falls off a bike. LIE, LIE!

After all the lies, we prove in court....she had injuries. That took TWELVE YEARS! Wear them down, wear them down. We are awarded 1.4 million dollars in damages. The insurance company appeals. Back to nothing. Now it becomes a contest...who is lying. Did my husband get this insurance with his agent many years ago prior to the accident or did the agent give the policy to me his wife who was not even in the room. Was my husband sane or was he as they said...incompassitated-? Lie! Lie! The game now has changed and the evil company will twist and turn to get what they want ...the money!

Next comes the jury. We will be tried by our peers in a court of law. HA! The system is a joke in every sense of the word. Thirty people are called to duty. Half of them raise their hands when asked by the judge if they have had trouble with their insurance company. They were all eliminated. Then, you are left with the ones who are sick, can't stay still for an hour, can't miss work, do not have a babysitter, are mental incompassitated and generally DO NOT WANT TO BE THERE for 4 days.

We were left with 6 jurors that were frankly not bright enough to understand insurance laws, the full story of our 14 years fight, and loved the soap opera drama that the insurance company presented to them. The kind that is seen all too often on reality tv today. Even though it was as far from the truth as possibly imaginable. Riddled with misconceptions, make believe stories, tricks to make you say things that are not what you wanted to say. All to substantiate their lies and out and out outrageous claims that were simply SO FAR from the truth that I had to wonder how did we get to these facts.

How did the game get so twisted. In a court of law, where was the truth, honesty, integrity that are to be the foundation of our system, I found just the opposite was true. It was horrific to watch. It left me feeling sick to my stomach.

You see all of us THINK we are insured we think we are safe and protected. The insurance companies will take our money but if something happens to us, not only will they never give you the money promised, they will Offer you a small amount to make you go away, they will lie, cheat and steal, they will wear you down, they will find every loophole possible and use it, they will twist the real truth, they will spend more money to break you down that it would have taken to pay the claim. They will find the most despicable people to represent them. As ugly on the outside as they are on the inside and they will stop at nothing to make sure you get nothing.

What kind of a country do we live in where insurance companies can get away with their lies and CRIMINAL activities. Where is the justice for the victims and their families. If we as a family did not have money to help our daughter and to pay out of pocket millions of dollars for her care, she would be dead. What kind of country do we live in where justice will be determined by criminal companies, by a jury that doesn't want to be there and can't understand difficult issues and laws, with a judge that sleeps while the trial is going on, a jury that sleeps when important information is being presented and an insurance company that plays their evil games to win.

For them it is a game. How long can we keep the money, how hard will they fight for the policy they bought. How much can they endure. When will they break. Wear them down , wear them down. This is the game in The Unites Sates of America.

Sent Aflac Claims to this address and it got sent back in a different envelope not the original. They had to open the original envelope to get my address becuase i dont deal with AllState for my insurance purposes. On the back of the envelope that allstate sent me it had said that Aflac no longer occupies this unit. They got my personal information that was not given to them.

i had a windstar minivan and the other a 1999 4 door nissan maxima gxe. i took my policy off my nissan because it had technical problems and i could not drive it so it sat in front of my home for about a month and a half. on nov 3rd 2009 i returned the windstar to the dealership and had the nissan fixed.

that same day on nov 3rd 2009 i went to allstate and told them to transfer my policy over to the nissan maxima and cancel the policy on the windstar. i was told that before they could honor my request i had to pay up the $120 balance i owed on the windstar and i did. i was told by melissa the transfer was done but because they were having trouble with the computer it was not letting her see it and she could not print me a statement but i could come back in a few days and pick up my paper work if not then it would be mailed to me anyway.

about 3 weeks went by and i did not recieve any paper work. instead i recieved a bill for the windstar for $120 so i went to allstate office and was told the transfer was still not showing up but not to worry because i was covered for the nissan. i then asked if i had the same full coverage like i had on the windstar and again was told it wasn't showing up but i didn't have to worry because even though it was not showing up on the computer i was still covered on the nissan.

on dec 1st i received an automated call stating if i did not pay my bill for the windstar my policy would be terminated. so i went back to allstate and asked melissa what was going on. then melissa looked on the computer and said she could not find any record of the transfer. i was very upset and told them to fix it because this meant i was driving without knowledge for a whole month with out any coverage on my car. melissa without an apology printed a replace and remove reciept for me and told me to just pay the $120 and the adjustment would be made at a later date.

i refused to pay for a month that i was not covered for and was still very upset that i was driving around all that time uninsured. I was told if i did not pay my policy would be terminated with allstate so reluctantly i paid $120 and now i am being told if i don't pay 168.97 i will be terminated.

i am at a loss and i know i am being taken advantage of. please help me. i need my insurance and because i am a fairly new driver i cannot afford the prices of other insurance companies. i cannot do christmas for my children this year because of all these rediculous payments i have made and still have to make to allstate. my family is on a fixed income and i can barely live off of what i have. i saved up for a whole year to give my children a decent christmas and now they will have none.

i have been so depressed and all i do is cry because i do not know how to tell my children they will not be getting anything this year. they will not understand because they are too young. if someone else can benefit from this complaint then my family's suffering is not in vain. this should not happen to anyone. it is not fair and because it was done right before christmas makes it that much more cruel.

On March 11, 2009 my daughter was driving my car and was sideswiped by a driver who carried Allstate Insurance. He entered the left turn lane early (I have proof of this from both Allstate and the police report)and then went over the double yellow lines and hit her, causing her to hit another car. The claims adjustor at Allstate, Darcie A, continued to lie and twist issues around, therefore, after several months I decided to take them to small claims court.

When it was my turn to speak in court, the attorney, Richard G allowed me to present nearly the entire case in front of the judge, and then suddenly interrupted, pulling a copy of a case out of his backpack (he did not have a briefcase). He had pulled this case up off of Reuters from the internet. The case was dated Nov. 14, 2008 and Mr. G handed both the judge and I a copy of this case pulled up from Westlaw.com. He had highlighted page 4, paragraph 2 which in a less complicated version stated that I needed to sue the person that hit her first, and that if that wasn't successful, then I could sue Allstate insurance. I cannot find any laws or codes that say this in Utah, but I have yet to go to the law library. But I cannot get the Utah Bar to email me back regarding this (I emailed the associate director). I feel as though something is not correct in the way that Mr. G behaved and I would like some correct answers, as well as to know how I can get my $4018.00 from Allstate so that I can fix my car.

On June 19,2009 Elizabeth was parked on the right hand side of the street my son was driving down the st. she just pulled in front of him to get in her driveway, he called me right away I was there before anyone there was a big black mark my son has a CDL I do not just let any one drive my car now alstate refused to pay because her friend that lives across the street cane to her resucer he told me to go a way,,,,,This is so out of control it will be the last time that I deal with alstate I know have the smached up car in my yard with a gas leak. Alstate has my home owner, but not my insurance..I'm so tried of alstate not paying on there claims.

I was involved in an accident on 10/15/09 where an Allstate policy holder was at fault, admitted fault, and was ticketed. Allstate took until 12/02/09 to claim liability. An Allstate adjuster and the body shop/tow truck owner have conspired to put junkyard parts and previously damaged wheels that have been patched-up on my new 2009 Titan Truck that has 14810 miles on it. The tow truck operator/body shop owner has changed his story.

In Texas there are certain requirements that parts must meet to be put on a vehicle that is being repaired at the expense of an ins. co. The safety, appearance, etc. The value must be the same also. If it is not the insurance company must make up the difference with "repair diminished value". Allstate and other Insurance companies keep all of the diminished values responsibility as much a secret as possible. My friend lost $6000 in the value of his car because he was not knowledgeable of a Carfax report ruining his trade-in value. Allstate Is adamant about putting these patched-up wheels on my truck thinking that that they will not have to cover the difference with repair diminished value. They have informed me that THEY will evaluate the diminished value after repair is complete. What a concept.

Do you see that they are claiming to have authority to determine how much they are to pay for a product, much like one going to the cashier at the grocery store with their basket full of items and paying an amount of money that suits oneself explaining that "I have found the value of these products to be the same as the coins I have here". I do not recommend trying such; It is called a crime unless you sponsor a college bowl game. We pay more for insurance company lobbyist and TV commercials that what is spent on claims but that is another story.

So Allstate refuses to pay for wheels like the ones that were on my truck prior to the accident. No repairs have been done because I must sign off on an incomplete and inadequate repair estimate that the Allstate adjuster and the body shop guy have canonized.

Ok, now I have this shop owner that is supposed to be working for me, but he is bed with the insurance company, like politicians and the mafia. He has charged and Allstate is happily paying nearly $3000 before the first repair is made! He will allow me to tow my truck away from his shop if I will give him an additional payment in the neighborhood of $1000. Then I will be able to take my truck somewhere to get the repair done. There is well over $15000 in damage Allstate wants me to take there offer of $12600 yet they are going to pay bubba $630.75 to tow my truck 1.5 miles, one point five! I was present.

There was no extra work involved in picking the truck-up. Just the standard wrecker, not a rollback. Just the kind that is seen on TV repossessing cars. On 11/06/09 Allstate said that if I would not sign the same repair estimate from day one they would take my rental from me. I returned the rental and attempted to take possession of my truck the body shop guy suddenly feared that Allstate would not pay and refused to release my truck.

Now Allstate has paid him through 11/15/09 and he still refuses to release my truck. Allstate paid him 9 days beyond the day he refused to release my truck. Yet Allstate will not cover the rental for the required time they are responsible for nor will they agree to repair my truck to the quality I am due.

I cannot discuss the personal injury claim because it is separate from the property damage claim. This has been one of the most stressful times of my life mainly because of the cruel treatment from Allstate employees. I have a new truck pre-accident value $30k that bubba is trying to take possession of for the cost of paying his cousin "bubba" to tow for 1.5 miles. Meanwhile I am still making payments and paying for insurance on a wrecked truck that bubba is charging $30 a day to park on his piece of dirt. That is $900 a month for an 8X20 piece of dirt.

Before you buy any insurance with ALLSTATE ask someone that has had one claim and they will tell you what criminals, thieves and liars they are. They hire sleazy lawyers to defend their unethical practices and they will stop at nothing to make sure you get nothing of what they promise you if you have an accident. Look on the web site to see all the unhappy people. When you by an allstate policy, you are buying cheap paper and nothing more.

Our daughter was in a major accident. Too lengthy to describe. We fought for 13 years and ALLSTATE lied, cheated and did everything they could to make sure she had nothing. They even took our policy we had away and said we never had it. Tell EVERYONE. You are in criminal hands with allstate!

In the year end 2008, my son and husbands insurance lapsed. I received a refund check from Allstate. I spoke with their insurance agent at the time Raffi B. I told him I received the refund and would like to either reinstate the policies or start new policies. He told me to come in, and I did in the beginning of 2009 (January/February). After the initial meeting and presenting him with the check in the amount of approximately $402.oo, I never received a bill, invoice, insurance cards, etc...I called faithfully every month and he always responded, "let me check", "everything is ok". I was and still am dealing with my mother who is terminally ill, so I did not pursue this, as fervently as, I should have. I asked several times how could it be ok?

I haven't made any payments, and I haven't received anything from Allstate or him. In June or July of 2009 my husband received a notice from the DMV stating he was facing suspension because he did not have insurance on his vehicle. This was at the same time my husband was supposed to renew registration for his vehicle. I contacted Raffi again. Told him the about the notice. Raffi said, dont worry; I will take care of this." I just need to fax the insurance info to the DMV." My husband went to the DMV in Newhall and could not renew the registration because they did not receive the insurance information.

Again I called Raffi. I told him this time my husband will pick up the paper work and take it to the DMV himself. My husband then incurred a charge of approx. $15.00, for reinstating the vehicle license. I called Raffi every month to 1 1/2 months to find out what was going on with insurance info.

Then on November 7th in the evening, my son was driving home, getting off the 210 FWY in Tujunga, CA, when he was run off by 2 vehicles that were racing. Causing damage to the front end of his Toyota Tacoma Truck. It was in excellent condition, prior to this incident. The Grill guard saved his life. The front end all the way to and including the radiator is pushed toward the front window. The sign he was forced to drive through, flipped and dented the cab of the truck, shattering the back window. Luckily it is mostly cosmetic. I took of the following Monday to talk to Raffi. He was not in until the afternoon.

When I finally spoke with him on Monday, Nov 9th, I explained the situation. Raffi stated he would research insurance info on his side and call me back by the end of that business day. Needless to say, I had to call him every day; finally he answered his phone on Thursday, Nov 12th. I asked him what was going on? Why didn't he call back? He said, "He looked at the policy and I hadn't made any payments for quite some time." I said, "I know this, if you remember, I called every month to 1 1/2 asking about our policy." Raffi simply stated, "Sorry, my son does not have any coverage and the only way to fix the truck would to be, to pay all the back insurance, plus the deductible." "Or he could simply return the funds that I had given him that he never reinstated or started a new policy with." I was so outraged, I could not respond. I just hung up. Within the next 2 weeks, we received a refund from Allstate Insurance in the amount of $402.00. I will never trust Allstate Insurance again. I asked him, "If we never had insurance, how could you give my husband insurance paperwork to take to the DMV that allowed him to renew his registration?" There was no response from Raffi.

Allstate is not resolving my claim fairly. After towing the car to the repair center of Allstate's choice, the adjustor gave my cell phone number to the automobile repair place so that he could threaten to crush my car and charge me for storage if I did not settle it immediately.

On November 1, 2009 I was rear ended by an allstate insurured person, I have been trying to reach AllState to settle my claim # 01528441417 and have been getting a total run around, I have been without my car since November 1st-- the body shop has had it since November 16th, and it cannot be driven, the Allstate rep ( Robin)is was very rude and refused to provide me with her supervisers name

on oct 29 2009 i has a nother driver hit my van a 2009 dodge caravan .damage was 1.300 and 50 and a two hundred and fifty dollar dectuble .i have calledten times and spoke to alot of people at allstate and i have recived i claim payment as of yet i keep getting the run around. also i have not missed any payments in three years and never filed a claim w allstate i cant get my van fixed because they keep running me around enough is enough i have had a nervous break down because of the bad faith laws that the practice thankyou

ON november 10th i was in a accident at approxiatmely 830pm. was sideswiped. she was driving a red cheverolet hhr. she did not have her insurance with her so i did not know what insurance company to talk to. it took a week to get the accident report. i recieved the report on november17th.

I called allstate insurance and talked to sammi s. and the kept putting me off. so when i finally got help i told my side of the story on a recorder. then sammi called me back and said she cant do anything untill she talked to the other driver of the vehicle. i faxed a police report to sammi s. l and she said she got it. the driver will not answer her phone to talk to them.

i cant drive my truck. my insurance company told me it was a hazard because the door want open. i talked to sammi and she said that the claim was filed and that she had admitted to it but not get it on recording. i have been with out a vehicle for a week and i have to call people to get me to work.

Her and i made an agreement on our claim and i recevied half of the money they owed me and i cannot get anyone to call me back with the info on the other half of my money

Our car was totaled by a 17 year old who was insured by Allstate. It has been the worse experience I have ever had. I found Allstate employees to be mean and rude. It took 20 days before we were able to get a rental car. Even then I was told to pay for it myself and they would reimburse me if they deemed their insurer was at fault. They had a copy of the police report that clearly stated he rear ended us as we were making a right turn. He was going about 50 mph and never hit the breaks.

After refusing to pay for the rental car and calling back numerous time we were finally able to get a car on day 21. After 2 weeks we were offered a ridiculously low price for our vehicle and told we had 2 days to return the rental. I argued with the adjuster for 15 min. before getting so angry that I hung up on her. She told me to find other cars in our area worth more and I did just that! They raised the price by a mere $1100.00 and it has been 2 weeks and no check has arrived. I kept the rental for an extra week and paid for it out of my pocket.

I can see why people get attorneys and sue after an accident. I would NEVER EVER EVER give my business to Allstate. Without a car for 6 weeks now. My insurance carrier is State Farm and they have always been good to us. Best prices too.

I was hit by a lady at who ran a stop sign she was at fault and received a sitation at the scene. Her insurance company was Allste (Bingham -Bryant) out of Irving, TX.

I was told my 1999 Honda Civic was damanged and considered a total loss. The body shop I took it to said this was untrue and they would fix it for me so All state offered to write me a check and consider it a loss. I got numerous letters in the mail telling me I would be responsible for the storage while vehichle was repaired at the body shop. They told me on a Tues. morning that they issued me a check and I called and the check had not been issued untill Thursday meanwhile I am with out a car and no way to pay the body shop and I will not pay for the storage due to Allstate's negligence. They conviently lost my phone number didn't call me for 3 days. I called them immediately and left a message. On The mOnday after the accidetn they were already asking me to get my car out. What a joke. These people are full of greed and could case less about the innocent people involved.

I experienced hail damage to my roof on Good Friday,April 10, 2009. I wasn't sure if I had damage, but a neighbor convinced me to report it to my carrier and have it checked out. When I did, one of the first things the claim intake representative did was try to trip me up on the date of the hail storm. At first I had trouble remembering the exact date. The phone representative chose a date at least one month prior and tried to persuade me to accept that date and after consulting my calendar, I provided the correct date. The rep continued to try and get me to agree to an erroneous date. This, obviously, was to get me to agree to a date on which no hail storm occurred, so the claim could be immediately denied.

Like others, all of my neighbors had hail damage and had their roofs replaced. While on my roof, the first adjuster that came out pointed to my neighbor's roof and stated he had serious damage, yet I did not. Both houses on either side of me had damage, but apparently I did not, despite the very obvious damage to all the sheet metal fixtures on my roof. I contacted Allstate and requested a second opinion. Another adjuster was sent out and he found sufficient damage to warrant a re-shingling of the roof. I later discussed the issue with my neighbors, who related their friends in the neighborhood who were insured with Allstate all had the same experience.

I have now just learned of a group of individuals in Roswell, Georgia, who likewise experienced hail damage recently, have reported having their policies canceled by Allstate within 30 to 45 days of settlement of their roof claims. Has anyone else experienced a cancellation after Allstate paid a claim, or do they know of someone who has?

Is a class-wide complaint to the Georgia Department of Insurance necessary?

12 years ago, I was injured in a rear end collision to my truck by an uninsured driver. I had what I thought was good insurance coverage, including uninsured driver coverage. In spite of medical corroboration of my injuries, Allstate refused to pay anything until two years later when we had exhausted all our savings and were deep in debt. Throughout the ordeal, they had access to our bank and credit card account records because the policy required us to "cooperate" with information requests or be denied recovery. They offered pennies on the dollar and my wife took it. That's the real story of Allstate, the Good Hands people. From your wallet to their hands.

We have been loyal Allstate customers for over 20 years. We have all of our insurance on our 3 homes and 3 cars through them. We have not had any claims where we have been at fault during this time. My husband and son were hit by an uninsured motorist in April, 2008. Allstate refuses to pay. We had to hire an attorney to sue them, although we have their uninsured motorist insurance. We have to take time off work. Pay more attorney fees.

Body recently painted and had blemishes, burns no oil and has excellent transmission. Similar cars on dealer lots in region selling for over $3000.00. I am on Social security and do not have money to fix it. It is my only means of transportation.

In May I unknowingly missed a monthly premium payment for my auto policy. I pay electronically and assume I mistyped something. I continued to pay monthly premiums in June and July. Allstate sent a certified letter to me in June stating the May premium was missed and my policy would be terminated. I did not receive that letter. Since it was certified, there is proof I did not receive it and a record that it was returned to Allstate.

In late July I was in an accident and was at fault. First moving violation in my life of 42 years. Never had filed an auto claim in my life. That evening I found out my policy had been terminated. I tried working with my agent the following day and customer service the day after. Allstate continues to refuse to pay the claim and returned my July premium, weeks after the accident.

On August 12,2009 my husband and I awoke to a horrendous sound! A 16 yr old boy had crashed into the front of our house with a car at 3am. The car did not penetrate through the wall of the house due to the car hitting 2 solid rock columns on our porch, and rock trim on the outside in front of our wall rock fireplace on the inside. My husband called our home owners insurance (Allstate) early that same morning and it was 2 days before an adjuster came out to assess the damage. Our rock fireplace hearth was split in two all the way across horizontally and the rock was coming away from the wall vertically on the left side where the impact was on the outside. Our fireplace insert was also cracked as was the rock above the mantel on both sides equally. The outside of the house was a mess as heavy rocks from the 2 columns that were demolished were everywhere, along with 2 rocking chairs and 2 planters. The rock trim was damaged all along the porch to the front dorr as the windows bent frame. 3 windows at the back of the house were cracked on the inside panes due to the impact also.

The boy did not have permission to drive his stepdad's car and the car was totalled. Thankfully the boy was not injured, but he did leave the scene and came back 30 min. later and turned himself in to the police. The step-dad's insurance also happens to be Allstate. The adjuster ,Brian R, who came out 2 days later said he was the adjuster for both his(step-dad) and our insurance. When he left after his assessment all he said was he needed to check out the price of a comparable fireplace insert. He said nothing to me about that I should have any contractors out to investigate and give us their estimates. I really didn't know what to do as we have never been through anything like this before.

On my own I contacted a couple of reputible contractors to come out and estimate the damages. After several days they contactd me with their estimates which were comparible to $24-25,000. In all this time we had not heard back from Brian so I had my husband call him to ask what was his hold up-I couldn't understand why it would take almost 3 weeks to find out how much a fireplace insert costs. He told my husband he was still waiting on it. My husband told him that we had gotten 2 estimates from local contractors and what their estimates were. His reply was "really?-I need to come back out there I guess and re-look at everything!"

My husband also faxed in to Allstate the estimates we had gotten. Well, Brian finally came back out after 5 weeks and looked all around and measured a few things and was trying to give us some advice on the 2 contractors that had given us the estimtates. He told us they were both really good, but for us to "be careful" about them and was giving us the impression that we were going to have to choose one or the other and let him know!. He was walking around telling us how we were going to get this and that fixed and told us he would prob. be finished with his assessment in a couple of days.

A week went by without a word from him and we came home from work one night and my husband just happened to see a small part of an envelope under our doormat. When he pulled it out it was letter from Allstate and a cheap itemized assessment and a check-signed by Brian for $13,000. He has never even called to let us know that he left us a check or anything. It has now been 2 days and he still hasn't contacted us to make sure we got a signed check or anything that was just left outside under our doormat. We have had Allstate insurance for 25 years and have only had to call them once when our refrigerator flooded our kitchen floor and it cost them $2000 to replace it! That was prob around 15 years ago!

So when I stop behind him I notice that two other vehicles (other than the one that hit me) pull along side of the Officer to notify him of what happened. The Officer seemed to be upset and yelled/motioned to those vehicles to keep moving. After several attempts, those drivers departed.

When he motioned for me to keep moving I stood my ground and he then noticed that there was also another vehicle close by that was involved in an accident (the one that hit me).

In his report, he said that the vehicle behind me was sideswiped and in turn hit me. I agree that they were probably sideswiped by the vehicle that the Officer told to leave the scene, but I dont agree that as a result of that hit, the car behind me hit me. The reason I was hit is because they were following too close to begin with. I thought his was the typical case of getting hit from behind and the driver that hit me would be at fault (this driver also had a suspended license / did not show it and no registration).

Long story short, the Allstate rep said their insured was not at fault. The ghost driver was at fault. that they were pushed into me. This was before ever seeing the police report. But because their insured didnt get a citation, they were not at fault.

My claim was denied.

My car was considered totaled in a car accident. Allstate represents the guilty party. After one month, the claim still has not been processed, because I was told by the claim dept. Have yet to receive check for the market value of car. Nobody answers calls including agent & manager.

I was hit by an All State Driver.

My appointment time comes, Lucas sent me away, I was discriminated because I have a hispanic last name and he probably thought I dont have an insurance. My insurance is Wawanesa and I plan to sue them for discrimination.

on May 6 I spoke to F. Andresen about cancelling the automatic payment feature on my policy as I was going to change banks. I kept enough money for the May 16 auto payment, but then had a minimum amount of money in that account. she did not honor my request, as she said she would when we spoke, the June 16 payment hit my account which caused three very small transactions to go into overdraft, costing me $105.00 in service fees.

I spoke to P.t Andresen, he said to fax a copy of my bank statement and would see what he could do to help me recover some of my fees. This was in June, to date, he has not called me back, I've left two messages for him. I finally spoke to F. Andresen on August 25 and she acted like this was the first she was hearing about this, although when I spoke to P. he said he would talk to her to see what happened.

I would like for these two inept insurance underwriters be responsible for the fees they cost me, as it was their responsibility to cancel the auto draft feature, which F. told me she would take care of. I even told her I would get with her to make the June payment and she was in total agreement with me that she would take care of it.

I had insurance with this company under my dads name but was paying money out for it every month however much mine cost I would pay. I had been paying for 2 years when my parents finally decided to take me off. They told them I was never insured in the first place but yet they gave me insurance cards for my car. my parents asked what if they get pulled over they said they have the card to show they just wont be actually covered.

The arbitrator ruled in my favor, my daughters head hit the window at the time of the incident. I told the agents, the owner of the vehicle, I didn't think there was any damage at the time. The two of us were in shock from the accident, the next day I called Allstate to make a claim to repair my car, they took a deposition.

What's funny is a few weeks later I received a letter dated before the depo and the meeting with there estimator that they claimed the accident my fault. There owner admitted fault but Allstate made up a story that I hit her and forced it to arbitration. My daughter and I went to the doctor as soon as I could between depos, auto estimates, etc. Allstate refused to refund me my time loss in wages.

On the afternoon of July 17, 2009, I was solicited for auto insurance from an Allstate Insurance Company Representative named N. Terra. I had specifically described my current financial situation and concerns, before he explained how he could reduce my coverages. He explained that I could abandon my current insurance provider, (Erie) with a balance still owed of $1050.00. I unambiguously explained that my insurance would expire on midnight of July 19th, 2009.

Mr. Terra then instructed me to sign paperwork to get the process of transitioning to Allstate started, which included some personal information including that of my bank account. He sustained his position repeatedly that nothing would be charged until the policy had binded, and nothing would bind until my new policy was in effect. I explained that I could not sign the paperwork because I am currently disabled and unable to drive due to an injury at work. He then asked if I had a fax machine, I responded no, but my wife does at work.

He then contacted and instructed my wife to sign my name to the documents he had faxed to her work. Shortly after, I called my current provider and asked for the few days grace as Mr. Terra had previously instructed me to do. They denied me this action stating that I would need to pay for the whole month in which, once again, Mr. Terra instructed me to do and then cancel once his policy took effect--- which defeated the purpose of trying to save money. At this point I was quite drained and frankly suspicious of Mr. Terra intentions, so I immediately called and told him I was not interested in the policy. I had also realized at this time that he had debited my bank account for $314.98. He deceived my wife into singing a document with my name, in which I have enclosed a copy that is clearly not my signature!

I repeatedly called and demanded that the monies taken be placed back into my account. Mr. Terra agreed and asked me to come by his office on Saturday; however I had already explained that I was disabled and could not drive. Monday, July 20th, I called his office again and was instructed by his secretary Lauren to sign another paper stating that I didn't want the insurance (even though I had already explained this several times); I complied with their wished so I could replenish the funds in my account. I was told the monies would be refunded, but by this time my account was already debited by Allstate, many of my checks that I had pending over drafted my account and I incurred many fees of $27 each.

As I had previously stated and explained to Mr. Terra, I am on a very strict budget due to my recent injury and I feel that while Mr. Terra was aware of my situation, he took advantage of me by way of bad business ethics and representing Allstate Insurance Company in an unscrupulous manner in which I don't think they would want to be portrayed. All I ever asked is for Mr. Terra to refund my money, which to date (July 31, 2009) has not yet been received, with the overdraft fees incurred. I have enclosed copies of the correspondences between Mr. Terra organization and myself, as well as some bank statements. I was also contacted by Mr. Terra on July 28 at 2:28pm via his cell phone, (I have a phone record) wherein he stated that he would have taken care of all of the charges, if I didn't call the corporate office.

Now, I gathered all the money I could, but because of Mr. Terra's misleading sales pitch, I am still in the negative. I'm requesting that in addition to the $314.98, that Mr. Terra pay the additional $216.00 for overdraft fees. Since my injury, I have nothing but time on my hands and therefore, this will be the first of several correspondences that I will write until I feel justice is done. I currently have a homeowner's policy with Allstate that I am considering cancelling due to the poor service I have encountered with Mr. Terra. We had hoped for a long lasting working relationship with Allstate Insurance Company, but in view of the careless handling of associate, we may have to seriously re-consider our intentions.

extremely high rates found out they were over charging us on auto insurance for knows how long

I handle finances for my 78 year old mother who still drives. She has been insured with Allstate for years. She received a inquiry from Allstate as to her mileage on her car. She thought it was junk mail and tossed it. When it was time to pay her insurance bill her rates had raised by $100. When I asked why, I was told that it was because the survey was not filled out. I asked them if they noted on the survey that if it was not completed that the insured's rates would rise. He said "no", that's a good idea.

Apparently if my mother drives her car more than 5,000 miles a year her rates rise. Without a response to the survey, they raised her rates to the highest level for someone who drives 12,000 miles per year. I got the current mileage and was able to get them to lower the rate by $30. Now, I have to show them proof that she doesn't drive over 5,000 miles a year to get the rate that we have had. Ridiculous! My mother was livid. She says, "What do I have a car for and pay insurance for if they limit the amount I can drive?!" She may be old, but she's definitely not stupid. She's absolutely right. This practice is ridiculous!

I had traded in my car for a 2008 and had called Allstate to get prices. I also knew that I was up for renewal and wanted to get rates. I was first quoted by Kelly at $700 something for insurance and I told her that I wanted to check around. She said to let her check also and she would get back to me. I talked to her again and I was quoted $663.00. I decided to stay with Allstate since I had been with them for a couple of years. Anyway, I had to give them a payment of $110 on the 5th of June even though my payment was not due until the 19th to get that rate.

I did and then a couple weeks later I received in the mail a new payment form. Instead of being charged $110 a month I was being charged $124 the 2nd month and $111 each month after. I called and the response I got was that they had to carry some money over on the new policy. I decided then to get a new insurance carrier. I signed up with Progressive on the 16th of July and immediately called Allstate and talked to Ashley. She told me I couldn't cancel until I sent her proof of my new insurance company.

Immediately I faxed her not once but twice that I wanted the insurance canceled immediately and the proof of insurance. When I talked to her I asked her twice if I would be charged anything else and she assured me that I would not be. I never heard anything so on the 20th I called her and asked if my insurance had been cancelled and she said yes and that I would be getting a refund of $75. This morning I went on line and was charged the $124 and since I didn't put enough money in this account I was charged overdraft of $66.00. She misled me as did Kelly. I called Allstate this morning and talked to someone and they told me that the Senior management would have to look at this and get back to me in 24 to 48 hours as they were not able to help me. DO NOT TRUST THIS GROUP of individuals.

Skip ahead 20 days or so and I start getting letters from AS, one of which was a request that I go to their branch office and provide proof of prior insurance. I did eactly what they asked despite the fact that I had already provided "said" proof when I originally purchased insurance from them (I don't see how I would have gotten a policy otherwise). I went to the local office, showed them proof of my prior insurance coverage and they told me that everything was okay - no worries.

Fast forward to July 17th. I call the local office to find out if they had sent me a bill, only to have them tell me that my policy had been cancelled effective June 5th 2009. They also informed me that a check had been sent to me from AS back in April for the amount remaining on my policy after cancellation. Suffice it to say I was stunned.

How in the hell can they cancel the policy before the due date? No one in the local AS office could answer a single question about this affair other than to say that AS corporate did not accept my proof of prior insurance.

I cancelled my insurance policy but allstate still took 182 dollars from my account and now they are saying that they need a month to refund me.

I was involved in a small auto accident. The investigating officer's report stated the other driver was clearly at fault. Allstate, after considerable delay, refused the claim without reason.

About a month ago I had an accident. I backed into my son's car in the driveway. I called the next day and put a claim into the insurance company. They gave me two claim numbers, one for my son and one for me. I went to the adjuster's office and received a check for my car, which I took and had my car repaired. My son took his car to an adjuster in Baltimore where he lives, and they did not hand him a check, but said there check machine was broken, and they would mail the check. So that was a few weeks ago. On July 12, I called my agent to find out why my son did not receive his check. She informed me that his car had liability insurance only and that he would not be getting a check to fix his car. Since I was the one who hit his car and I have full coverage for the accidents that I created, I do not understand how it is not covered under the policy.

Our auto insurance was raised when we were in the fifth month of six. We were not in any accidents nor did we get any tickets. Allstate advertises that your insurance goes down when you have a good record. This is faust advertisement.We went in over a month ago to let them know we were changing banks and not to draw money out of if. they did it anyway and cost us $33.00

Been with Allstate just under a year. After not having a chargable accident in at least 40 years, had to file a claim last Sept, when my car was acting up and I didn't make it across a busy street, and got t-boned. The premium on my car (we have 2 cars with them) went up $37 a month. OK. Fine.

Problem is we have had a hard time keeping up with the premiums and have been late a few times, but always caught up. This time we got late by 60 days and they canceled us, but didn't terminate us. I was told by the useless agent (that I never picked, isn't local, and only called if my payment was late) that the policy was canceled, but not terminated, not for another 5 days. 3 days before the termination date we came up with the past due, the previous month plus the current month.

Problem is, we made a split payment, part credit card, part check-by-phone. Well, they applied the credit card payment, alright, and got their previous month's premium, but they screwed around and didn't post the check-by-phone for 3 days, until it was too late for 'reinstatement'. In the mean time, I am on the phone constantly, first with the agent, who never called back with any information, as they kept promising, and then Allstate's customer service. Finally I got a hold of one of Allstate's senior supervisors, who looked at the timeline and said we paid, alright, qualified for reinstatement, and should not be terminated. All this time we are driving with no insurance, and getting no information or callbacks. The supervisor tells me that we qualify for reinstatment, based on the fact that we did indeed pay the entire amount, 3 days before termination date, but Allstate dragged their feet and made sure the second part of our payment (check-by-phone) didn't post for 3 days.

Sure enough, I finally get 3 pieces of mail from them, all sent 1 day before termination date, one saying we were canceled (duh, we knew that), one saying we were terminated (same date, 2 days after our payments, and 1 day before the termination date), and a refund check, all dated the same time, 1 day before termination date and 2 days after our payment attempts. No one EVER called back as promised and let us know the status, I finally got a hold of the agent (senior supervisor at Allstate), who had promised also, to call, who let me know that they denied the reinstatement request, supposedly because the entire pas due was 'not made on time'. I have a confirmation number on both payment methods, the credit card and the check-by-phone, and even THEIR timeline shows they were made the same day, but Allstate conveniently posted the one (got their past due premium), and conveniently didn't post the second part, which would have prevented the termination (or at least, got a reinstatement).

Of course, we have been 'invited' to apply for a new policy, going through all the crap necessary, including physicals on the cars, and at least 25% higher premiums. And, there is no guarantee that we would even be accepted. Don't tell me they didn't post the balance of our payment until too late, in order to drop us.

On April 3, 2009 My vehicle was stolen. I filed a police report same date. I filed a claim with Allstate same day. The vehicle was recovered by the police on April 22, 2009. To date my claim is still outstanding. No one from Allsate will contact me back with status. Allstate is the worst insurance company. You're already fill violated when someone steal your vehicle that you worked so hard to make payments. Then Allsate makes you feel like a criminal. They have no problem in taking your premium payments, but there is a problem when you need to make a claim.

On April 3, 2009 My vehicle was stolen. I filed a police report same date. I filed a claim with Allstate same day. The vehicle was recovered by the police on April 22, 2009. To date my claim is still outstanding. No one from Allsate will contact me back with status. Allstate is the worst insurance company. You're already fill violated when someone steal your vehicle that you worked so hard to make payments. Then Allsate makes you feel like a criminal. They have no problem in taking your premium payments, but there is a problem when you need to make a claim.

I lost my motorcycle and allstate was my insurer. I have had a hard time contacting about my claim and it's been 58 days and I am being told that it should be solved soon, same thing I was told a month ago. Everytime I call it's just how they have to get reports. It's getting really annoying and it has yet to be solved. I am thinking of driving up to thier office building until my settlement is solved. ALLSTATE IS THE WORST INSURANCE EVER AND THEY HAVE THE WORST CUSTOMER SERVICE!

On May 23 a car with 4 teens at 3:30 Pm came onto our property and struck and broka a utility pole which belonged to us as property owner. The car left the scene, but we got the license number and vehicle was located. Allstate is their insurer, claims no responsibility for our $4000 of property damage because the owner of the car says she was not driving. They are investigating, they say. The owners car has been repaired, the car was not reported stolen, but Allstate is dragging their feet to cover damage done because the vehicle owner is not forthcoming. Allstate has stockholder interests as a primary consideration, not customers

On Friday, May 8, 2009, I was making a left-hand turn off Hwy. 60 to 7-Mile Hill. A car was on 7-Mile Hill coming into Hwy. 60. The car did stop, but then continued on into Hwy. 60 and broadsided me as I waited to turn. My truck was not drivable and was towed. It sat at the garage from May 8 until May 18 before Allstate sent their adjuster.

Now they are holding me liable for 10% of the storage fee as well as 10% liable for the wreck itself! Why? Who knows. Seems Allstate does their own determinations. When you telephone, they are always going to have someone call you back. If it happens to be Friday, don't expect a call back until Monday. Then another rep will call and have to consult with someone else and so on and so on and so on..... My accident was May 8. It is now June 22 and my claim is still unresolved. Yea, you're in good hands with Allstate if you are money!! They hold on forever.

I am appauled. the thiefs specically broke into my car for that GPS system and now Allstate is refusing to ackowledge the claim?

I have had insurance from allstate Since i was 16 years old. i have never had a problem till now. I was in a accent on june 17, 2009 at 5 am. I reported the clain on june 17, 2009 at 330 pm. I hit my SUV. I went through the claim proces and made my appt. for friday. The next day I got a call saying that they will be unable to cover my cars because they cancelled my insurance on may 31, 2009. I was not notifid about this at any time.

I had a problem with get my bill since i started my 2nd six months on this pol. and i was unaware that they upped my Rate. for no reason. I had contacted 1800allstate in march to find out what my payment was. and they told me it had not change. then on my wedding day they called me to tell me i was short $42 and some change and if it wan't payed my the 31st of may that i wouldn't have insurance. So i gave the girl my card number so it would be straight till i was done with my honeymoon.

The guy i have been dealing with has told me that he is looking into it. but he had not record of any payment till the 16th of june. but they had my check on may 29th so it took them that long to cash my check. he can't explain why they are still cashing my checks if i have not canceled my ins. then they are taking my money and not providing a service.

So now i am stuck not being contacted tell me that my insurance was cancelled. it being now 18day past the cancelation day and now they wont fix my cars because someone [messed] up on there end. I have two damange cars and have no insurance to cover because someone didn't prosses a payment that i made the day of my wedding. what is the point of paying for someonething that once you need it the next day they will call and say sorry but we wont cover it when they cash a check the day before?

I strongly agree with the poster who advised you are not in good hands with Allstate. My primary complaint with them is they consider the police report invalid if their client is at fault, or at least that has been our experience with them. Secondary complaints are lack of communication and respect to the third parties involved. Here is our experience with them that we continue to work digently for a resolution. I was involved in a car accident and the other driver carried Allstate as his insurance.

A police report was filed at the scene of the accident and the other driver was found at fault. This accident occured nearly 6 weeks ago and we just received the claim check from Allstate. We have called Allstate numerous times prior to receiving the check and we just recently was able to speak with our claim representative. Her response to us when when we inquired why we haven't received our check yet, she acted surprised and asked if we received it yet. (Um, no, that's why we are calling Allstate to follow-up). At this point, several weeks already passed. Thank goodness the car is still drivable. It seems they forgot to send the check and we eventually received it. We were shocked to see they only sent us a check for half the damage and no explanation included with the check!

I guess this explains why our rep was avoiding all of our phone calls. After following up with a manager, our claim rep failed to communicate that she decided to only approved it for half the estimate and felt it in her right to split the liability 50/50 between the 2 drivers, despite having a police report indicating their driver was the only one at fault. When the manager reviewed the police report, she started to back pedal when she saw the other driver was the one who was cited and advised she would have to speak with the claim rep before providing any extra information.

We are still working to get this mess cleaned up. Also, Allstate has sat on this money so long that our estimate is now expired which they are fully aware since they have a copy of this estimate in their file. It's beyond frustrating the hoops you have to jump through for them to honor the claim when their driver is the one at fault. This extra stress caused by Allstate is unnecessary and definitely not appreciated during my third trimester of pregnancy. And the sad thing is we have Allstate service one of our insurance policies, but after this ordeal, we will never rely or pay Allstate to "keep us in good hands." They are going to lose, and continue to lose, good customers over these minor insurance claims for the sake of holding onto this money as long as they feel they can get away with it.

The interest they have made by continuing to delay our full, entitled payment is going to be very minor for them once they compare to how much money they will really lose when we make an educated decision to not renew our current or any future policy with them.

Bought & paid up front for 6 months of auto insurance on a 7 year old car, low mileage, good discounts - great driving record - never had an accident - on and on. Sales rep was very helpful & got me very good discounts. Just received notice in mail that this policy was canceled & money refunded only 10 days after purchase.

Called the 800 number, got INDIA, asked for AMERICA, got transferred to yet another state (planet?), and finally got through after 20 minutes, to someone who finally tracked the problem to an some paperwork problem. They WOULD not renew the policy & I would have to purchase a new one.

Transferred to a new sales agent, 10 minutes later I got a quote that was DOUBLE the original policy, reason MY POLICY HAD BEEN CANCELED. I ASKED AND SPOKE TO A SUPERVISOR, and yet another customer support [rep], and got the same response. All because they messed up some paperwork somewhere & would not fix the problem.

i call allstate spoke with a rep he told me to fax the declaration page, which i did. now am told it is required by allstate for me to have Bodily Injury insurance before i can have a policy with them. i was never told that before i was sign and i provided my agent with my previous insurance policy that clearly shows i didnt have that. i had only PIP AND DAMAGE INSURANCE. now if that is a requirement for allstate why was i not told at the begining and why did i recieved a policy from allstate in the first place.

Allstate has advised me that they are refusing to pay all my chiropractic bills because they say they are above customary charges. My chiropractor said his prices have been the same for the last 10 years and has not had any problem in getting them paid. Since Allstate refuses to pay for his bill, he has put a lien on my settlement. Allstate told me they could not pay me for lost work going to and from the doctor or the hours I had to lay on my back with ice and heat after seeing him.

They have only offered me $1,800; $400 of which they owe my doctor and that leaves me with $1,400 after an accident which cost $5.500 to get me car fixed when I was stopped at a red light and their client hit me. That was the total back half of my car. Don't you think I got hurt with impact injuries. This was not a bumper to bumper little hit. I am still having trouble with my neck and back and now my legs are swelling and Allstate said they would not consider anything else but giving me that lousy claim for $1,400.

Clear back in the 1970's I was in an acident. Went in to a coma. When I came out I had sezires. I never recived any personal insurance money from Alstate. I have been going to Drs. since and they have not taken care of it. When I relized what they din't take care of I was told it's over 7years. When I figured out what happened. I have been an eplispy ever since and just had to have my ear's operated on again.

Clear back in the 1970's I was in an acident. Went in to a coma. When I came out I had sezires. I never recived any personal insurance money from Alstate. I have been going to Drs. since and they have not taken care of it. When I relized what they din't take care of I was told it's over 7years. When I figured out what happened. I have been an eplispy ever since and just had to have my ear's operated on again.

Injured in an auto accident,but my auto insurance company sent me to an IME doctor who is now dening my surgery. Despite numerous medical records to dispute their denial. Have to suffer in pain on a daily basis, affects my quality of life not having the surgery.

I visited the Allstate Insurance website to set up a policy for car insurance. I completed all of the information requested, including my billing information. At the end of the session I received an error message stating that the request could not be processed online, and it gave me a number to call. I did so, and set up my policy. At the conclusion of the call, I authorized Allstate to transfer the down payment from my checking account.

Afterwards, I checked my bank statement and found that the original online request also deducted a down payment in addition to the one I completed on the phone. I called the company and was passed from person to person several times before they told me it would be 48 hours before they could process the refund. At the end of this period I called back and was informed that it would be 19 days before I would see my money returned to me. Their reason was that it needed time to process through the system. It only took them seconds to wrongfully take my money, but it's going to take them weeks to return it.

Meanwhile, my checking account is now in overdraft and my budget is screwed.

Anyway, shortly after this, we received a piece of what I had previously considered 'junk' mail from Liberty Mutual - my wife called, spent about an hour on the phone and ultimately was quoted an amount that was less than HALF what Allstate wanted to charge us AND was even lower than what we had been paying previously. We switched then and there.
Lessons learned - 1) If you have Allstate now start shopping around and get away from them. AND

2) Scan your junk mail... in some cases it might not be junk and could save you money.

On Feb 04 2009 I got a quote for my auto insurance from Allstate web site for 6 month ($643.60) paid by my credit card in full in advance. Effective day 02/09/2009. On Feb 05 2009 ($643.60) have been charged to my credit card. On Feb 06 2009 I contact the customer service to ask for my insurance policy number and user login information to my policy account only to know the my policy have been cancelled. when I asked for the reason they said (serious minor traffic violation) also they said they have to offer me 1 month insurance and they charged me ($139.10).

on Feb 09 2009 they refund me ($504.50). I contact the customer service because I don't agree with the new quote they charged me. After speaking to a supervisor they said they can't adjust the charge but they can cancel the policy on the effective day. Which mean I will have to coverage at all and they will refund me in full (within 2 weeks).

I have my insurance with another company effective day on Feb 11th 2009. after 3 weeks I called the company to ask about my refund they said it should be paid back with couple of days. After another week waiting I filed a complaint with my credit card company for a refund. The credit card investigated the matter and refund me ($139.10) since the company didn't respond to them with evidence.

But now I received 2 letters with a balance of the cancelled amount ($139.10). After speaking with customer service they asked me to send my insurance information from the new company showing me effective day. I explained to them that I cancelled this policy on the effective day. Also I didn't use it at all and that I refuse to provide such information to them "also that no one asked for this evidence from me from all that time".

after asking to speak to a supervisor. they transfer me to another lady she said she will write to cancellation department to explain that I cancelled the policy on effective day to find out at the end that she is not s supervisor and that she is another customer rep.

i have no trust for Thsi Company or they the way they practice business. I believed I been harassed with no mistake from my side. I would provide my new insurance information to you if requested but to this company. My final notice to pay this balance came on May 13th 2009. Harassment to pay money for service not provided

Thank you

I was at a complete stop in traffic for at least 7 seconds when I saw a car (Toyota Tundra) approaching very fast. The driver wasn't paying attention and when he finally noticed me and hit is brakes he couldn't stop in time and hit me at a high rate of speed. This pushed me into the car in front of me (Ford F150). The Toyota hit me flush, somehow only causing 2 deep scratches about two feet inwards from the left and right ends of the bumper. The Ford had a lift so the bed of the Ford missed my front bumper and headlights and instead made contact with my hood, which crumpled like an aluminum can.

Allstate, who insures the Toyota, is denying the claim on the front end damage saying I must have accelerated after getting hit causing me to hit the car in front of me and therefore they weren't liable. What a crock. I don't know the physics of it to explain why my rear bumper didn't get more damage, other than assuming since I was hit very flush the force was transferred equally through a bumper designed to take such impact. Unfortunately hoods are not designed that way. I was also injured - whiplash. Their driver says he barely tapped me at less than 5 mph.

Although the impact was sufficient to knock off the plastic covers of the rear light assembly (inside the trunk) they are saying it could not have been enough to push me forward about 3 feet into the truck in front me. Even if their ridiculous position was true, the proximate cause of hitting the car in front of me was the negligence of their driver. $1,030 in damage, $100 medical bill (thus far) however Allstate said they will be pay it, we'll see. It has been 17 days since the accident and still having neck pain. Also any expenses for rental reimbursement.

Allstate Claims office failed miserably with customer service on my claim. They erroneously paid out to the other driver involved in a minor/non injury accident, without what I believe was an investigation. They took statements from both of us, but did not take photos of my car or the street where the accident happened. There was no policde report. Furthermore, I had a witness and he was not interviewed. The claims office sent me a letter (after weeks of no contact) stating they had found the accident 100% my fault for an illegal lane change. I immediately contacted a supervisor and disputed the process, and how it was handled. The supervisor acknowledged poor customer service and apologized. I then wrote a letter disupting their findings. The street this happened on has one way traffic in each direction, therefore I could not have made an illegal lane change. I feel very frusturated with the handling of this claim and want this report filed officially with an outside agency.

I just got my Allstate statement for both, the house and the cars $500.00 increase in each statement. Im a customer for 20 years, with one claim over 5 years ago!!! Is Allstate going out of business? I have to find another insurance company.. Ill not stay with Allstate.

YOU ARE NOT IN GOOD HANDS WITH ALLSTATE! My daughter was in a car that was hit by an allstate client. The date of the accident was february of 2006. yes three years ago! We still have received nothing from allstate! My daughter, 11 at the time,was in the back seat of my inlaws car at a complete stop when they were hit by an allstate driver going 40 miles per hour! Needless to say, their newer honda was totaled and my daughter was injured. Lawyers we have contacted commiserate, but are reluctant to get involved in fairly minor cases such as this one.

I have heard people call in to the lawyer on KGO radio with similiar complaints to mine and he flat out says stay away from Allstate. I'm planning to contact a consumer advocate here on channel 7 news in the bay area and I encourage others to take similar action. This company is utterly unethical!

On March 30, 2009 at 1430 est. I was in my 2000 Ford Mustang (red) driving in the far right lane of a three lane road when I hit a white F-150 going at least 40 mph. I didn't even see it. She was turning left into a parking lot and I guess she didn't see me. Anyways, the State Trooper came out and ruled it her fault. Well, come to find out it wasn't even her truck, it was somebody else's, and at that time I was scared that she didn't have any insuance, but when I seen that the person who owned the truck had Allstate I thought to myself THANK GOODNESS...until now.

Well my husband and I both went to the ER and I had to have a CAT scan (I had a huge lump on my forehead), and my husband hit his chest on the dash, and his whole chin was swollen and he had bad whip-lash. Then we had to go to a follow up doctors and I had to have two x-rays of my shoulder and arm and my husband and I both were told we needed to go to physical therapy. Anyways, My accident was on Monday and I didn't get mt rental until Thursday I missed a day of work and then I had to bum a ride to work. Then the adjuster came to my house to look at my car and told me that it was totaled and told me that my 2000 Mustang with 20 rims, CD player, afterstock headlights and tail lights was only worth $3,300.

I called his supervisor and complained and said that I was not going to accept it and he had me talk with the total loss claims rep and I had to leave a message (Friday). He just called me back today (Wednesday) and said that on this next Monday I and going to have to find other forms of transformation because I have to return the rental. Are you kidding me....we haven't talked about any kind of settlemnts or anything and there already wanting to take away the rental. Well, I guess we'll see how the rest of this pans out but so far it dosen't look good. I just don't what to do. I've never been in an accident before.

They refused to pay my claim for the Suburban that I totaled saying it was uninsured due to the policy expiring seven days earlier. Their defense was that the insurance had lapsed due to non-payment of the premium. After examining all my payment notices, I contacted a good lawyer. She said I had a good case but the firm couldnt take the case since they had represented Allstate in another case some years ago.

I found that every good law firm in the Omaha, NE area had also been retained by Allstate at some point. They obviously hire all firms that might be a threat to them so the insured cannot have access to good representation. After two years and $10,000 they finally settled. I just as well have walked away from the start. Ive learned a good lesson though; I hate all insurance companies now!

Allstate Auto Insurance cost me $18,600. They lock in all the good law firms so you can't use them.

Two weeks ago, an Allstate insurance holder backed into by new car! This happened in a parking lot, and the spots were parallel. She parked in a spot, then completely stops, then she backs up without even looking and runs into my car. I had backed out of my spot after she had already pulled into hers and stopped her vehicle. She then admits fault by saying I'm sorry. Then she says Oh, nothing happened to my car. She backed into my left corner panel and caused the bumper to dent as well. I took down her information, and she did not even ask for my insurance information. I am assuming this means she knows the accident is her fault, and knows her insurance company will have to pay for the damages.

So, I called Allstate and placed a claim with them, they told me that the girl who hit me called earlier and also stated a claim. I did not contact my insurance company, because I did not run into her, and the accident was deemed At Fault on her part. I give them my information, then get a call from the claims department saying they accept liability and are sending me to get an estimate on how much it will cost to get my car repaired. I went to the appointment and the man who estimated the damages said to expect a call back from the claims department to set up a time to take my car to the auto shop.

Its been 3 days, and I've left messages for S. Kennedy and he finally called me back today. He says, Well, our insurer is claiming a different story now, so we are only willing to pay 50% I don't understand how the girl who hit MY CAR, can call and change her story after they already accepted liability. I have also taken pictures of my car, and where the cars were both positioned in the parking lot. I am planning to get a lawyer as soon as possible.

This auto insurance company is unlawful in every sense. There is no way I am going to pay for this, as it was not my fault. S. Kennedy is also very unprofessional, he lacks customer service skills and is completely rude and extremely unorganized. I plan to take them to court as soon as possible. I want other people to understand what this company is doing to others. My advice to anyone looking for auto insurance, STAY AWAY FROM ALLSTATE.

I made an address change and ask for the bill to be mail to the address above. Also remove a car from the existing policy on the same date (2/06/09). No one never mention that my policy was in cancellation status. I also made a payment in MD on both policies two day prior. On this date (3/30/09) I receive mail that my policy here in N.C. WAS cancel $3.45 all news to me.

I call ALLSTATE to let them know that it's a big mix up on the representive part by not understanding the two policies and not following through on the mailing address. Or that there's two resident with two different agenda's. I'm glad no accidents occurred during that period from the 2/14/09 up until the present. They talk to me real bad here in N.C., and I'm very supprise ALLSTATE. Hoping they will reinstate my policy, it only fair. thanks

Allstate provided comps from AutoSource/Audatex to estimate fair market value for my car. I investigated the data by calling the sellers listed and checking CARFAX on the VINS. The data was alarmingly false. Does any group watchdog these data companies? I'm pursuing people inside the company to get more information. I assume Allstate knows they are using bad data--I can't be the first to tell them.

Probably $1500-2000 per automobile, which would add up quickly!

My vehicle was totalled on Dec 31 2008. I was insured with Allstate who paid what they said was the value of the vehicle at the time of accident. I had taken a loan of $13,726.22 from Citizen bank for the purchase. I had also purchased the GAP insurance, which I was led to believe would pay the difference not paid by Allstate. On January 2nd I had an automatic deductin of $247.33 monthly payment)paid to Citizen.

Prior to that in August 2007 I canceled my extended warantee and the $2,279.83 was paid into my account.I have trouble understanding why I still have a balance of more than $400. for Citizen. Something seems wrong with this picture. How can I know if Allstate gave me a fair deal? Wasn't the GAP Insurance supposed to cover the cost not covered by Allstate?

It means that I still have to make two payments on a vehicle that was totalled on Dec. 31 2008, Even though I thought I was fully covered by insurance.

I have been with Allstate for a few years. In 2007 I sent in a check for my premiums and the check went through my bank a couple of days later. Well today I was checking my checking account and last week, that same check I had written in 2007 was submitted for clearance at my bank again. For the exact amount. Now..explain that one. My bank credited the money back into my account the next day, but I am calling as soon as they open this morning to see what is going on. How did someone get a hold of that check. If Allstate sent that check electronically then I would assume they still had the hard copy. But for 2 years. This is very disturbing.

None, thank goodness. My bank was on top of things and didn't give them the money.

I was at a stop light and was hit from behind by an Allstate insured motorist going 50 mph. She pushed my car into the car infront of me and proceeded to push us both approx. 200 feet across the intersection. My car was totaled. My children were in the car, thank God they were okay. I lost 12 weeks of work and have bills left over that my No Fault insurance and health insurance hasn't picked up. My insurance Unitrin was wonderful, I highly reccommend them. All Sate refuses to pay out their portion of my lost wages, approx $10k. I told them we will go to court. I can wait them out (thank God). This company is a bunch of unethical, unlawful, lying crooks. Don't believe a word they say. Get a lawyer and let them deal with these people, it will save you a lot of frustration.

My son was driving my car and got into an auto accident. There were 3 cars involved, and I believe he was partially at fault. The following Monday morning, I called Allstate to report the accident. They said, 'Oh, we are so sorry, but your policy lapsed 3 months ago. I said, 'That is impossible. I paid for 6 months up front. I have received nothing from you stating I was being cancelled. Why was I being cancelled? They said, Due to $30.00 you owed when you added another driver. I said, You are kidding, right? You never notified me. Why would I let the policy lapse over $30?

They said, Well, we sent the letter along with a refund check to you. I told them I never got it because I didn't. As it turns out, they sent the letter and the check to a previous address of mine, and i had never received it. I had changed my address with them when I renewed my policy when I moved. IT happened at the same time, and I knew the premium would be cheaper as I was moving to a more rural area. They did send me a new check for the balance of the policy after the day we talked about the accident, but I never cashed it. I have been round and round with them, and they will not do anything for me. Is this correct? It simply can't be. If I would have known the policy lapsed, I would have paid the $30.

Also, the $30 was for an add on driver that I requested to be put on a couple of months after I renewed the policy. The add on never ended up driving the car ironically enough. Sheesh! My son would have never been able to drive my vehicle without insurance. I wouldn't have allowed it. When I talked to the corporate office of Allstate, they confirmed that they did send the notifications to the wrong address. The had several addresses for me, and it seems they were not using my current address for anything.

My son is 21, and he is now going to have a suspended driver's license for driving without insurance. Also, my car is totaled sitting in a junk yard somewhere and blue book on this vehicle is around $8500.00. There are about $10,000.00 in bills he needs to pay to two other insurance companies.

I owned a 1973 Pontiac Trans Am since 11-22-84. I have been insured with Allstate for over 20yrs. on this vehicle. I have NEVER had PL&PD on anything ever. $100,000.00-$300,000.00 and Comprehensive for actual cash value at all times, To be determined by all receipts and databases such as Hemmings Motor News for like vehicles. I sent it to a shop for Restoration along with a couple thousand dollars in new parts from Year One, etc. and over $5500.00. I called the shop on 6-10-08, and to my horror, the shop was gone along with my car.

I called Allstate immediately to report the theft, the B.A.R. and the Santa Clara Police Dept. When James, of the B.A.R. reported the location as well as the condition to Allstate, they did NOTHING! It was deemed a total loss and they were supposed to send out a field rep. to assess the situation. They did nothing. The remains of my car was eventually towed, and apparently lien sold by Alviso Tow, even tho I was told it would be held a bit longer while I spent the entire week trying to get the Ins. Co. to do something!

The supervisor, Walt told me today, he couldn't even verify that I have coverage that will cover this! Well, my agent and I do! It is called a Policy Declaration. I have them going back for years, but the adjusters' office employs people that can't even verify my coverage.

On December 26, 2008, I was broadsided by a woman insured with Allstate Insurance. My passenger and I were traveling northbound when she suddenly pulled out of a parking lot on the opposite side of the street and attempted to turn into southbound traffic. We were traveling under the speed limit as we approached a red light at the next intersection. My passenger and I saw her begin her attempt to pull out as we were passing her, and I swerved into the middle turn lane to avoid a collision. The incident would have resulted in a VERY close call, but at the last moment, the woman actually sped up and hit us anyway. My vehicle was struck behind the passenger side door, and the car spun 180 degrees. Luckily, we came to rest in the aforementioned turn lane and no other vehicles were involved. When we got out of our vehicles, the woman driving the other car got told us that she was sorry and that she simply "didn't see us."

The police arrived and did an investigation, where the woman was listed as the "at fault" party. The officer at the scene verified this with us. Luckily, I have auto coverage through Farmers Insurance. I called my agent and reported the claim. He, along with other representatives with Farmers, acted quickly and with my interests in mind. I also called Allstate to report the claim, at the advice of the repair shop. I was contacted by an adjuster with Farmers Insurance, as well as Wes Hanner, a claims adjuster with Allstate. Both parties told me that they would be out at the earliest possible date to inspect my vehicle. Farmers kept their promise. Despite the upcoming holiday and the weekend, my vehicle was inspected and deemed a total loss in less than a week by Farmers.

In early February, I was contacted again by another Allstate adjuster who claimed that he wanted to set up a date to inspect my vehicle. I was confused and irritated to say the least. Had my claim slipped through the cracks completely? Had no one from the company made any attempt to inspect my vehicle since the accident? Again, I gave the second adjuster the appropriate contact information to determine the new location of the vehicle. Due to the time that had passed since the collision, I did not know if the car was still intact. I doubted that a proper inspection would be possible.

I have not received my $500 deductible reimbursement from Allstate and doubt I ever will. As of March 2009, my claim is still "under review" with Allstate. It is out of my hands. Hopefully, Farmers won't have to absorb the cost of the entire claim and raise my rates.

On 2/13/09, A mutliple car insurance policy was purchased in the amount of 260.00 in a Allstate office, Adel M did not fulfill my request. The agent processed a single car policy instead of a mutliple car policy. Once I became informed about the situation, I asked to add the car later to the policy, and that's when he stated that another car could not be added to the policy, and I had to start another policy. I then paid the insurance agent another deposit of 294.64. After numberous times of going to DMV, both cars remianed uninsured. As of 03/02/09, both cars have suspended registration, and I can not get registration until DMV receives the insurance in their system. I have asked Mr. m to refund my money and he has declined, and has asked both checks 02/25/09, 02/17/09. Therefore I don't understand why both cars do not have insurance.

I have paid 554.64 in fees to obtain insurance, not including the penalty fees that I will now have to pay to DMV to renew the vehicles registration. I have traveled multiple times to the Allstate ofice and DMV. Having a family of five I was unable to provide for my family due to not having proper transportation. It is a financial hardship to get insurance now that 554.64 has been spent without receiving any services for the amount paid. I have not been refunded any money, nor do any of the cars have insurance.

I had a minor fender bender in Dec. 2006; a very foggy day. I rolled a stop sign due to the weather and bumped a BMW at less than 1 mph., leaving a minor dent in his drivers door. I believed I had Allstate Insurance at the time and all was ok. Three days later (the accident took place 2 days before Christmas), I found out that due to my husband's former employer writing him a bad paycheck, our payment had bounced and our insurance had lapesd. Later on, his employer would wind up conning us out of over $11,000, but that's another story. Nothing happened on this accident for 15 months when a half-dressed girl showed up at my door and handed my 10 year old son a summons. Allstate was suing me for $9,200.00 in damages.

Remember, this was a bump at less than 1 mph and no ticket was issued by the police. I went to court several times but the judge kept insisting that Allstate authorized the repairs on the car. Come to find out, though Greg Giles, the Allstate appraiser, won't go on record, the other party took his car to his dealership who sent it out to an unauthorized BMW repair shop that completely tore down the car to fix a dent. Now redfaced over being overcharged, Allstate has come after me.

I held their insurance for over 30 years and had only lapsed by a week, though it is there policy to backdate a full month. They hired a law firm that has systematically lied, refused to send me documentation and most recently, went behind my back to court to win judgement. Now they have suspended my driver's license to force me to pay for Allstate's mistake. I am an unemployed mother of an autistic child. We nearly lost our house due to the situation caused by my former employer and I have no means to pay $9,200 for repairs that should not have cost over $1,500.00.

I will lose my driver's license as of 3/23/09, have no way to get my son to school, am responsible for my 82 year old mother with a newly diagnosed heart condition. I hired an attorney in August who did absolutely nothing to help me. I just found out that my attorney main legal focus is collections. He sat in court, joking with other attorney's how he sits on a board to pick up collection jobs that net him between $500.000-$1,500.00 for just filing paperwork. I think he was working for the Stillman Law firm representing Allstate all along. He cost me $750.00 for 2 court appearances.

I was driving in parking lot of Vons and the other driver backed up to my car and hit me (quarter back panel). I don't have any witness at the time of accident. but vons employee call the upland police department for me but because it was on parking lot no report was written. Now Allstate claim they I was in fault and reliable for %50 percent of damage without adequately examining the validity of each individual claims.

The report claims I backup to her car and that is not a true. I am sure if both cars were examine with a third party or a mediator, the result would be different, I took the car to auto service the estimation for fixing my car is $1800 but what AllState send me is 1/2 of their estimation which was done with their office NOT auto shops for 207. this is really hard on me to spend 700 extra to fix my car .

You're not in good hands with Allstare and all of their commercials preaching how they take care of their customers. I've been an Allstate customer for the last 6 years and prior to that you can add another 5. I have had no accidents or claims since I've been with the company , have always paid my bills and have multiple cars on the policy. There are different terms or guidelines for different states , which can be understandable but my situation just doesn't make sense. Considering these economic times, how bad things are and that all the money from the government is going to big business and not the people, you think they would understand or have some compassion. Well, Allstate doesn't and this came directly from their CEO Tom Wilson.

I live in a unit number B311. There are at 4 other units with the same designation except for the letter. Basically, my monthly statement was delivered to another unit (hopefully people are good and will drop it off and not throw away if they get someone elses mail) Out of site out of mind along with my assistance pick the mail and pull the mail that the company pays for. So really it was out of site out of mine. What happened is simple, i didnt recevie my statement. This has also happened to my medical insurance and the post office has been made aware of this.

To keep it short, they cancelled my policy. I got nowhere in the general pool so i called corporate. The contact there was a sweetheart and tried to help. IT was denied. For a customer that hasn't missed a payment, has been with them technically over 11 years and they cancel me for an error that wasnt mine. IM TRYING TO GIVE THEM MONEY. What idiot doesn't take into consideration a situation , regardless of policy since there are exceptions to all policy, and denies reinstatement? All she told me was that they sent the mail to the address provided. As i laughed and said this wasn't my fault or your fault, this was the post office. It didnt matter. I wish Mr. WIlson would have got on the phone with his fat salary, influencing and affecting the WRONG peoples lives. What company doesn't actually look at the situation at hand, the severity of it, if it was the fault of the customer, is it a good customer, do they pay on time etc etc.. terrible decision.

I own my company along with being the CEO and my business is with the Federal Government and from suppliers to the fed's to many different entities i deal with on a daily basis i take into consideration situations and occurances and make a decision based off the information. If it is a boiler plate situation then i let policy rule, if situations refect a none standard situation i take it into consideration and i will be flexible. I think Tom needs to go back to CEO school. Oh, thats right, they dont have CEO school.

Anyway, if you look at it like i did they made alot of money off me, their sort of stupid. I had a good size policy, paid every month, no claims, etc. so i didnt cost them money but i was paying for the what if factor. You're not in good hands with Allstate (and T. Wilson) Additionally, Blue Shield understood the situation and recognized what happened. My history was perfect with them, their grievance division reinstated my policy.

Canceled my policy

Wife was struck head on by one of there clients.Totaled her car, failed to give her a car rental and its been a week plus said on front page of newspaper it was other drivers fault,she has a black eye still and has been bumming rides to work and missed four days work due to pain.

I was in a accident with an insurer from all state! I was hit from behind so the other person was at fault. I was dealing with their agent by the name of K. Hammill> I told her that the car was at my house the day of the accident> and it need to be fixed. She said get the car towled and we will take care of everything. I stated to her i did not want to foot the tow bill> she said that she would send a agent and out to the house and take care of every thing. K. Koening came out the 6th of feb and wrote an estamate and said this should cover the tow and fixing of the car. If any additions was to be found the insurance company would take care of the difference sent in from the machenic to the adjuster> the agent tells me do not pay the machenic until the work is complete.

so i used what i needed for the tow and banked the rest awaiting my car. The machenic called the agent about the difference and the agent said they would send some one out their tot take a look at the truck with him. Its noted in the computer> No one never should so the machenic call me and i called Kevin and no responce about the matter.

So I talked to D. Walter sat the 21st because no one went to look at the truck with the machenic! he said he would extend the rental and he would take care of the situation. The machenic calls me today saying that no agent ever showed and the agent Ms. Hammill was closing the case.

My son was in an accident with a person who is covered by Allstate. They have claimed 100% liability but the car is totaled and they refuse to totally it.

I was sitting at a traffic light, when I was hit from behind by a drive going 50+ miles per hour. My car then hit the 2 cars in front of me. The driver did not have insurance. I had $200k uninsured motorist coverage. I had 2 broken ribs, punctured lungs, Neck problems, lower back problems, and additional pain in my artificial hip. Allstate refused to pay for the MRI and CAT Scan that the doctors ordered. They refused to pay for my physical therapy. The doctors said that I should have died in the accident. They said imagine your lungs smashing against for rib cage at 50 miles per hour, twice. I had to sleep sitting up for two months.

I still have pressure on my chest. he doctors think that the accident pushed my artificial hip into my leg and that is why I am in pain. I am still coughing up blood, still having pain in my lower back and Allstate is taking up to a week at a time to answer my phone calls and letters. I have dealt with over 6 people, all passing the buck to someone else.

My accident was 8/25/2008, and Allstate is taking there time handling my claim. They are paying $1900.00 for my medical bills and $3000.00 pain and suffering. Yet, they paid over $2200 for my totaled car to sit at the impound lot for over 40 days. I was told that they are waiting for me to run out of money, so they can settle for a smaller amount. THey have been holding my lost wages since 8/25/2008 and I am on the verge of loosing my house.

They paid me $1500.00 less than what my car was worth and they are holding back 20% of my salary because they said that they will not be reporting this to the IRS. I want them to report my income to the IRS. If not, I will loose pension credit, unemployment credit, S.S. credit,and 4 month income need to refi my house. The business that I work for had to down size because as Marketing and sales Manager, I was not there to guide the company. My wife had to take off from work to care for me, and they will not cover those lost wages.

A driver covered by Allstate made a left turn in front of my pickup truck, which was being driven by my son on Feb. 11, 2009. The accident report that was turned in to the NC DMV shows that the Allstate driver was at fault. Due to the damage to my truck it was not and is not drivable. We have a claim number, and we have spoken to their adjuster a Ms. Chang multiple times. THey keep dragging this out. We have sent them the accident report , and they have interviewed my son. Now Ms. Chang says the report does not seem right and she must talk to the police officer at the scene. My son injured his shoulder in the accident and has been seen at the ER.

I was injured in an accident on Feb. 1st, 2008. I was the passenger when we were hit from behind by an All State driver.

It has been a year and I have yet to receive a settlement. They did not call to see how I was doing and was rude to me on the phone when we took the recorded statement. I have permanent neck damage and we finally got a check from All State for the PIP portion. My driver has All State insurance also. But the amount was not close to the medical bills.

I had allstate for over 12 years & had had two houses & 3 cars with them. My premium would increase every 6 months & when I called my agent they never gave me a straight answer. I thought I've with them for a long time and afraid to try anybody else. One day my coworker convinced me to call her insurance company, which is Liberty Mutual and they quoted me $800 less just on the cars. I switched right at that moment then call allstate and told them to cancel my policy.

Jose Arrived at the transmission shop and he and the owner of the shop took the car for a test drive. I told Jose, when the car is cold it drives good. Once its warm them I get jerks and overheating. He and the owner of the shop took the car on a test drive around the corner and realized that the car ran good. I immediatly went to the shop and explained what was going on.

Then Jose asked if i could take him for a drive on the freeway. I took him. After we got off I showed him the jerking and overheating. He was to busy on the phone with his manager. Then after he gets off the phone he states. Thats not related to the theft. I showed him documents that Ive recently had my car tuned up and a rebuilt transmission. He continued to state that it wasnt do to the theft.

Economically, I havent been able to get to work on time. Public transportation sucks. In the neighborhood I live in its not safe to be riding the bus at midnight(the time i get off work)

Next time they could rise it because Iam not married?! Please, help me to cut my isurance to previous amount in 2007.

I received my renewal pemium due 1/29/09. It has gone up across the board nearly 20 percent. My driving record/information has not changed. I don't know if there are laws prohibiting this much of an increase as I feel it is totally unfair. br ed reiss

As a retired person on a fixed income the economic impact of this increase rezally hurts.

In October I renewed a 6 mo auto insurance policy with Allstate. My insurance agent left, so they switched me to someone else, not in my area. I called and called and finally got switched to an agent in my area. In November I got 2 letters stating they noticed I had exclusions on the policy, (2 children that don't live at home any longer) and that if I wanted to add them back to the policy, simply do nothing and they would be added back. I called my agent and left a message, (since he is rarely in the office and I have never actually spoken to him personally), AND sent the letters back saying DO NOT ADD THESE EXCLUSIONS, and explained ON THE LETTER that these children, (one is 23 and the other is 20) do NOT live at home with me any more. I got a letter sometime later stating they had been added back to my policy and my premium would be going up. I called my agent and Phil, (an office employee with Lloyd N.'s agency) told me I would need to fill out a letter of exclusion for my youngest child, since he is under 21. He faxed it to me at work and I filled it out and sent it back in.

He said my 23 year old should not have been added to the policy at all, since she was over 21, (in all fairness I must say that neither of my children had changed their addresses when they left my home and when the State did a "household search" it showed that they both still lived in my home, so I understood a little better at that point some of the confusion). I called my children and they both said they would change their information ASAP. Next, I got a letter from Allstate saying they had "excluded" my son, (the 20 year old) but my daughter, (the 23 year old) was still showing on the policy. I called the Customer care line again and they said they needed a copy of her individual insurance information or something with her current address on it. I called my daughter and she called the Customer service number and faxed her information in on 12/26/08 to Priscilla.

At that point my husband went up to the agent's office to discuss the matter and try and get it resolved. The agent and his office assistant, Phil confirmed that all was okay and that the debit would not be made against our account. On 1/2/09 I got a letter from Allstate with the updated information and neither of my children were listed on the policy. I was relieved. Then, on 1/5/09 I got a letter stating that that Allstate would be debiting my account $323.96 on or after 1/9/09 for the changes/additions to my policy. Once again I called the Customer Care line and spoke with a Customer service rep. named B.J. He could barely speak English, but reassured me 3 DIFFERENT TIMES that no money would be taken from my bank account, the next renewal date is not until 4/09 and that my husband and I are the only ones on the policy. As of this morning, 1/9/09 an amount of $313.96 was drafted from our checking account by Allstate. I called the bank and tried to stop the payment and they could not.

At 8:28 A.M. I called my agent and got no answer. I called the Customer care line again and spoke with Debbie, (who also barely spoke English). She said she would cancel the "Easy Pay" on our policy and would put in for a refund. She apologized profusely, but could not tell me when I could expect a refund and didn't seem to want me to speak with a supervisor. Then she said she was making the request and would mail the form for a refund. I told her that's not acceptable and I want to speak to a supervisor. She made me wait and finally said she would transfer me to one. I asked WHO she was transferring me to and she couldn't tell me. She said because they had 8 or 9 supervisors on the floor. Finally, at 8:42 A.M. she said she would transfer me to Brandon. I held for him until 8:45 A.M. and a young man named Rick got on the line. He barely spoke English, as well and made me verify all my information AGAIN!

I explained the issue AGAIN and he said he would refund the money now and that I would get it in 48 hours. I made him confirm that and told him I was documenting everything. He didn't sound real confident, but said I SHOULD get the refund back into my checking account by Monday, and at the latest, on Tuesday. He said he would call me on Monday to confirm that it's been done. I said the amount and he confirmed that I would get a full refund of the $313.96 and that it has been expidited. After I hung up with Rick, I tried to find information for the CEO of the company since I don't feel that we should have to wait 48 hours for OUR MONEY! I finally got a name and phone number for the Chairman, President and CEO of Allstate at the Corporate Headquarters in Northbrook, IL., (Thomas J. W.) and when I called his number I got a rude woman instead. I asked to speak to Mr. Thomas J. W. and she asked what it was regarding and maybe she could help me. I told her what it was about and she pulled up my information and was very rude and would not let me get a word in.

She said I could NOT speak to Mr. W. and that he had nothing to do with any of this. Her name was Gail P. and she said she was one of the executives there. She informed me that I wouldn't get a refund until the 19th of January and that once a payment was requested in their system, (10 days before it is drafted) it could not be stopped. There was no explaining my side to this woman, and the fact is, the payment NEVER SHOULD HAVE BEEN SUBMITTED FOR DRAFT since the policy change CORRECTIONS were all done and final BEFORE they requested the money be drafted! This is theft and should NEVER happen to anyone. At Allstate, it seems that he right hand has NO CLUE what the left hand is doing. It is not right to steal from customers, which is what I consider this case to be. I keep asking for my money to be refunded IMMEDIATELY and everyone I talk to says that CANNOT be done. The one CSR, Rick said the refund would go to my bank on Monday, Tuesday at the latest, but somehow I have doubts about this!

All state, is a joke it has been almost 1 month since their insured caused an accident my insurance State Farm has concluded their investigation as the other parties fault, the trooper who responded cited the other party for failure to yield he pulled right out in front of me i tried to stop about 20ft. I have not yet received a call saying they take responsibility for the accident my insurance is covering everything just bought the car so I had full coverage except I opted out for rental big mistake I pay for that but my vehicle 9k of damage will be ready in 2 weeks

I bet after I get it back they will take liability, his insurance co is saying I was on the cell phone so thats when i lawyered up I requested detail billing 1st call I made that day was a 911 call so I guess what next? And dont most old people wear glasses? This gentlemen according to news was 70 he had no glasses on while driving I bet that is why he is throwing a fit about everything you did this you did that once you hit a age or get into a accident at a age you should not be allowed to drive.... this occurred at 38mph

Back sprain,whiplash shoulder really hurts, i just had surgery on my L wrist for an injury I had been taken care of now i have to re do that surgery. daughter has bruise on chest from child seat restraint.

I was in a vehicle accident 12/14/2008 and our vehicle was totalled. Heather from Allstate contacted me today 1/07/2009 stating they are no longer paying for the vehicle rental as of tomorrow 1/08/2009 since the estimator contacted my brother(my brother is the owner of the vehicle involved in the accident)today to let him know the vehicle was a total loss and to disscuss the vehicle estimate total value with him. Is this legal? Can they actually give us no time to find a vehicle? We haven't even received the money? Why are we paying insurance for??? Please Help with a little advise on what we can do or if there is a law that can protect us or make them pay for a few more day. I am a single mother and I need a vehicle to get to work.... Thank you

we were in an auto accident dec.5,2008. ever since this happen we have been treated like 2nd class citizens. my wife was hurt in the accident,and not one person from allstate called to see how she was. allstate did have my truck fixed,but has shown no concern for my wife at all. i have never dealt with so many screwed up people in my life. the lawyers i have talked to said that allstate is the worst company in settling a claim - unbelieveable - but when my premium comes due they won't hesitate to cancel if i don't pay it.

my wife's injury is in relation to a torn rotary cup - it has caused a lot of pain and suffering and stress on her job. she is having a real problem dealing with her physical injury. i need a good reliable lawyer so i can get something done for compensation. allstate keeps putting us off every time we make contact with them. i'm tired of hearing i'm sorry - i know their sorry - sorry to deal with. please contact!!!!!!!!!!!!!!!!!!!!!

Married at age 19. Agent says auto rates will drop not because of marriage but will when I turn 21. Never happened. I had to contact them to get the decreased rate. On positive side, I bought a home and had a fire in the garage as a result of me using my welder to cut through car body and the white hot slag fell on the rubber floorboard (this was a 60's car). Fire not much problem since I had a high ceiling in garage, but smoke and heat damage was extensive. Claims was generous on aerosol paint cans and coated ladders and power tools. They contacted a cleaner and they used special sponges to clean and then stain block and repaint. All I had to do was meet the crew each morning. Very satisfied with outcome. Oh, a footnote: Areas we used for pantry no painted, they could only clean with the sponges. I had to put stain blocker on and paint since they were not painted prior to fire. I understood.

I was in an auto accident 9/17/03. I went through two attorneys till I finally found a competent one in MD, where the accident took place. I was awarded $50,000 from the person responsible for the accident. I was told that amount was all he was covered for, although I never saw paperwork to prove that statement. My attorney went after my own policy for the additional $100,000.00. All State would only give me $20,000 out of the $100,000.00 coverage I pay for out of my own insurance policy.

I went through two attorneys, the first (Laura Z, Maryland) making sure her friend was paid, ignoring other bills prior to her friend and having collection agencies come knocking on my door. The second attorney (Keith B, Maryland) never met with me and I spoke to his secretary several times who made me do alot of leg work and I wasn't getting anywhere for 2 1/2 years with many months going by without any contact whatsoever. Atty B received funds from me by my third attorney, David W, Maryland. Attorney W. did collect $50,000 from the responsible party. Atty W. went after my underinsured coverage of $100,000 for which I only collected $20,000. He would not take the case any further unless I put out the additional money to bring in expert witnesses.

Because I had been prescribed Prozac in the past (for chronic fatique), All State claimed my injuries were not substantial enough for a full claim and blamed my continued condition on the fact that I had taken Prozac in the past...which has nothing to do with the injuries at all. As it had turned out, the first several years I had been misdiagnosed and treated incorrectly. I finally found a specialist that diagnosed my injuries correctly and was treated accordingly. Although I still suffer pain, it has been significantly reduced through proper diagnosis and treatment.

The All State defense attorney made me feel inadequate and minimized my physical injuries, building their case around my sporadic use of Prozac prior to the accident. I felt humiliated and at the end of my rope with fighting this case after so many years. My medical bills exceeded $40,000.00, I lost approximately $10,000.00 in wages due to time missed from work. I feel I have been cheated by All State Insurance and after being with this company for over 20 years, I will not renew my policy with them.

I was pushed to settle for a total of $70,000.00 minus 33 1/3% attorny fees, filing, court & clerical fees and a refund to my Blue Cross Blue Shield health care company for the bills they paid after my $10,000 personal injury was used up. I personally ended up with a total of approximately $23,000 our of a possible $150,000 settlement after all was was said and done.

Also, one of my treating MD's was never paid at all and my attorney would not pursue getting him paid and told me to pay him out of my own pocket. It was the second attorney, whom I had NEVER met that did not properly submit his bills. I am left very frustrated and humiliated with this whole thing. If there is anything I can do, please contact me. I have all the paperwork, bills, letters, etc.

I had auto insurance with AllState since 1998. Regardless of my excellent driving record with no trafic voilation, they kept charging me premium that was way high than what their competitor offered. Finally I switched to GEICO. I had my AllState insurance valid until 7/15/08 and I switch to GEICO effective 7/10/08. I called AllState and requested to cancel my policy with them on 7/16/08. They told me that the policy is canceled over the phone. They did not ask me to send any letterfor cancellation. Even after the cancellation they kept billing me.

Now they have sent the amount they came up with somehow to a collection company WARNINGNOTICE.COM. When I called WARNINGNOTICE they are telling me that I should have sent a writted notice of cancellation to them one month prior to 7/15 and since I did not do that I need to pay the balance. I think AllState is one of the worst insurance company in US. It should be banned from doing business.

They provided a false information to Department of Transportation that I did not have any automobile policy after 9/15 eventhough I had a valid auto policy effective 7/10/08. The department of transportation revoked my licence plate and I was not able to go to work since I was not allowed to drive my car. I had to take 2 PTO days to fix my problem.

We were involved in a hit and run accident on 12/14/08. Considering how fast the guys drove off, we got quite a bit of info, Plus we had an independant witness stop and give us his info. I called Allstate (my insurance company) immediately. I gave them a full description of the car, a description of the occupants, and the name of the small local dealership where the car was purchased just recently (paper plates). Allstate has done nothing to date to try to find this car, or driver. I called them this past Friday to ask them if there had been any new developments, because I have been suffering from pretty severe neck and shoulder pain since the accident, and they told me that they haven't contacted anyone.

I stated that I do not have health ins. and that I can't afford to run up any bills to get checked out by a physician. I was told that my non-insured motorist would cover the medical bills...but first they have to determine that the driver (that they won't look for) has no insurance. They said that they can't call the Hwy. Patrol (they responded) because they (Allstate) are not the r/o of our truck. They haven't attempted to call the dealership because they might not tell them anything, anyway. They told me that if I find out anything, then they will follow up.

I had an appointment on 12/17/08 with an adjuster. I was given a check for $1,800 (+)- $2,000 (+) minus my $400.00 deductible. That was for the visible damage. We were told that he was sure there would be more damage that he couldn't see...and just to take it in to get fixed, and they will send a check for the remainder of the bill to the bodyshop (if I go to one of their recommended). The bodyshops that I have contacted, don't work that way. I am not covered for a rental car...which I would need, but if the other driver turns up...and of course has ins...I might be reimbursed.

I pay alot of money for full coverage insurance with a company that I am supposed to be IN GOOD HANDS, with...what a joke! My truck has bumper and rear quarter panel damage. I am suffering from neck and shoulder pain (that I told them about when I first called to report the hit and run).

We were involved in a hit and run accident on 12/14/08. Considering how fast the guys drove off, we got quite a bit of info, Plus we had an independant witness stop and give us his info. I called Allstate (my insurance company) immediately. I gave them a full description of the car, a description of the occupants, and the name of the small local dealership where the car was purchased just recently (paper plates). My 2004 Ford p/u was hit by a 2002 Ford Mustang Convertible. The Mustang had considerable damage. Allstate has done nothing to date to try to find this car, or driver.

I called them this past Friday to ask them if there had been any new developments, because I have been suffering from pretty severe neck and shoulder pain since the accident, and they told me that they haven't contacted anyone. I stated that I do not have health ins. and that I can't afford to run up any bills to get checked out by a physician. I was told that my non-insured motorist would cover the medical bills...but first they have to determine that the driver (that they won't look for) has no insurance. They said that they can't call the Hwy. Patrol (they responded) because they (Allstate) are not the r/o of our truck.

They haven't attempted to call the dealership because they might not tell them anything, anyway. They told me that if I find out anything, then they will follow up. I had an appointment on 12/17/08 with an adjuster. I was given a check for $1,800 (+)- $2,000(+) minus my $400.00 deductible. That was for the visible damage. We were told that he was sure there would be more damage that he couldn't see...and just to take it in to get fixed, and they will send a check for the remainder of the bill to the bodyshop (if I go to one of their recommended). The bodyshops that I have contacted, don't work that way. I am not covered for a rental car...which I would need, but if the other driver turns up...and of course has ins...I might be reimbursed.

I pay alot of money for full coverage insurance with a company that I am supposed to be IN GOOD HANDS, with...what a joke! My truck has bumper and rear quarter panel damage. I am suffering from neck and shoulder pain (that I told them about when I first called to report the hit and run).

Have had Allstate insurance for 20 years plus with a clean driving record. One accident, a small bump to the bumper of the car in front of me. No damage to the car in front of me and only about $400 after deductible. Then they raise my rates 40 plus percent and say the accident forgiveness is not applied. This is the reward I get for a 20 year clean driving record.

we had a wreck in sept 2008 and we had to call to find out where our truck was towed because allstate did nothing we call statehighway patrol and place to see if our truck was there we called them and nothing was done and now dec 2008 and they are still reveiwing our case. then allstate lady said she was gonna put down that we had rental car and we didnt we where in pa when it happened . we still dont know if they got the truck or not..

well if we had rental car we would of came home that night and she said she was gonna say we did on her papers very depressing when they are there to help and they are not.

had wreck. guy hits me and he has allstate insurance. never told where to go to fix new car that had only 1203 miles on it. there client was at fault.

car not right. frame damaged, water leaks, door gaps. allstate does not want to fix it now. they already paid on it and the body shop says there is nothing wrong. if it is not damaged then how come i can see the problems.

on may52008 i had a car accident with one of their clients.she made an improper u-turn in the road the police report states that driver 1 is at fault for the wreck plus there was a marshall that showed up first on the scene.At first the police said thatv there was conflicting statements but through later investigating found that the driver of car number one was at fault for this wreck. after later talking to a rep. from allstate i was later told that they felt their client was not at fault. She has done almost 1600 worth of damages to my car i feel that she should be held responsible for it. my car has yet to be fixed or compensated for,while her car is fixed i know this because i see her all the time in the area where the wreck took place.

my car was damaged on the right fender and hood of the car. sense then i had put in more money than i have to keep the car running due to this

On November 3, 2008 my son had an accident in my vehicle and total out my car....I had know idea that my son was going to get involed in a accident. so the other driver had know drivers license and no insurance. I had to rented a car for the pass month and half because Allstate Insurance just now tell me I had no coverage for a rental. all the money I have spent getting back and forth to work in a rental car, I could have saved if they have just told me year's ago about rent a car coverage on my policy. I have been with this company since 1986. I now pay Allstate $3,036 a year for 3 driver's.

The total claims Department have stated to me that all of the money for my car goes to HSBC the company that finance my car. I have paid out over $4,000 for this car this year 2008. Allstate was only going to pay me $6,500 for the car until I came up with work documentation on the car. Now they are telling me all the money go to HSBC. I felt I had a right to get what I negoiated for to purchase another car which was $2,000 dollars. I will be looking for another car Insurance that will inform you everything they have to offer for this amount of payment.

I donot have the money to purchase a car it has put me into financial hardship an which it has cause me physical and mental anguish againist any car insurance company.

I was at a stop and rear-ended by an Allstate insured driver going 45 mph. I was contacted by Allstate after I had been to the doctor and chiropractor and they wanted to make me an offer to settle...I said no as I already had unknown bills due. I did not get an attorny and wanted to settle on my own. I did what they said and cooperated in every way. They finally got all the medical reports and bills in and called with an offer to settle. They were going to pay all my doctor bills but the chiropractor...$2200. They said they could not legally pay the chiropractor because they are in litigation with the chiropractor and told me it was MY responsibility to pay the chiropractor. I told him it was THEIR responsibility since their driver was at fault. They said they are legally not able to pay and it is unfortunate but I have to pay. I can't believe they can legally use this scapegoat to get out of paying me.

I was in my work truck and tried to NOT file a workman's comp claim and take a chance on my employer firing me. I do not think they can fire you for filing a WC claim but they can fire you with NO REASON in NC and it could be because I filed the WC claim, they just don't have to say it. It seems unjust and immoral for them to be able to get away with this with no reprocussions.

I have been insured on autos with Allstate for 15+ Years. I went through divorce 2005. Allstate made me start a new policy as divorced with higher rates. I have been steady involved since 2006 to relationship. No discount for being engaged! Guess im a loser there going to increase my rates! Later years had not at fault car accident, Allstate paid all medical, NO LOST WAGES to date. Though they have been submitted. Other insurance company, there is no other they were uninsured.

I have uninsured coverage have not received a dime! Couple years later, another accident again not at fault. More injury. Again paying medical cost but refusing lost wages. Other insurance company, there is no other they were uninsured again! Again I have uninsured Stacked coverage have not received a dime!

No lost wage income. Injured making less income, insurance is up for renewal. shop, get quotes from other companys. Switched to Geico. 15% less. Contact Allstate and cancel Policy for non payment of lost wages. I thoroughly explain how they as my insurance company have not fulfilled there obligation to make me whole or even close! Expressed my disappointment. That I changed coverage to Geico effective prior to Allstate policy expiring. I was sent bill after bill after bill for month after canceled policy. I returned bill with notes insured with Geico. They wanted Geico policy info. sent effective date. Now they have sent me to collections. We wanted to add another vehicle to our Geico policy. There increasing my rates due to credit history.

Lets see Im injured unable to perform as I did before, unable to meet financial obligations because my insurance company is dragging things out. Since when does a persons credit determine how they drive! according to the insurance companys Im going to be at a higher accident rate. I have less income, drive fewer miles, have fewer vehicles. Checked and found out Allstate reported us to credit agencys!

My problem is I had hit a deer with my car It didn't have major damage. The agent came to the body shop whwre my car was and told me the bumper on the car would be replaced with an after market part and th efender and head light would be replaced by oem parts and that was ok with me. The problem is after I left the body shop he changed the repair order to fix my front fender and I was not informed of this until three days later by mail and the work had already started on my car.

When I call to ask why this was done I was told that the fender was not bad enough to be replaced and all cars comming out of the factory have putty of bondo in them. I was VERY upset because I am not a stupid person I have worked in a body shop and my current job is in the automotive paint and repair sales side I know when it is safe to repair a body part and when it's not but according to my insurance company I have no say at all how my car is repaired.

I would like to know if I have any rights to have a say in the safety of the repairs to my car.To be more detailed with the issue my fender is twisted so bad it is causind the door not to open right the front of the fender pushed in the headlight and broke it and the middle of the fender is pushed out into a v shape.

The problem I have until we come to an agreement I am out my car. I have no rental and i'm having to barrow a car.

My fiancee was rear ended stopped at a red light. The woman who hit him admitted fault to the police officer and her insurance company which happens to be Allstate. Allstate adjuster totaled out his car. Allstate did however give us a rental for 14 days. Which Im confused as to why we are no with no vehicle having to pay for ecerything out of our pockets new down payments on a car when this is a Allstate problem and that womans problem. Why does Allstate have commericals that say we take care of you when they really just collect peoples money and screw them any way they can.

I am not with Allstaste THANK GOD for that cause if I was I would switching very quick. I did however call my insurance company and they said they would have helped with a rental until things were taken care of with the other parties insurance company. I am not understanding how an insurance company that makes so much money does take care of the people who they cover hit someone else and why the victims get screwed. I am also going to counter act on Allstate commerical when they say We are the to help. OK whatever. Allstate is the worst insurance company that I have ever heard of. I have been in several fender benders just like this and never had this problem but thats because those people were smart and did not have Allstate as their insurance carrier.

We have no car, he was out of work for over a week and is still under going a specialist do Allstate insuree. This is a Allstate problem not ours and I will do what it takes to make them handle this properly.

I canceled my policy with AllState on July 23rd and since that day they keep charging me for that month, even though i showed them the paper work for my new insurance (Nationwide.) I've spoken to all of the managers and they said that it was alright, but I got a collection notice for 169.95 dollars and they damaged my credit

I applied for a loan which was denied, and my credit limit went from 4000 to 900

Allstate Used Bate-&-Switch Sales Tactics. In looking for auto insurance, I applied for an estimate to several companies via the internet. About seven companies responed. Allstate was the lowest at $129 for 6 mos. I applied giving my drivers license no. & SSN. Allstate found a violation that 4.9 yrs old and increased the policy to $210. I was cool with that.

The agent sent me an email with a formal write-up including the coverage, my SSN and State license number. I call and paid for the policy over the phone via my VISA card. Subsequently I canceled my existing policy. A few days later the agent call and said Allstate made a mistake and that the rate was now $390. I was unhappy because this was more than most all the other estimates I had received on the Web and more than my canceled policy. I ask the supervisor to call. No calls.

A few days later I called Malan, the owner of the franchise in the greater Washington DC area, whose accent sounded like she was from India. She apologized for the confusion, but now the rate was $439. She hid behind a policy clause that says the insurance company has 30 days to review and revised even after the policy is issued. The bate-and-switch technique was maddening. The rate had gone from $129 to $429. I cannot recommend Allstate or any company that uses Bate-&-Switch Sales Tactics (which are illegal).

I am a soldier in the United States military. I cancelled my policy thorugh allsate in september after leaving for my active duty station in fort benning georgia. Because the address had not been changed on the policy ii never recieved information that the policy was still active. Money had been withdrawn from my account without my notification and the account was over drafted.

I reported that the withdrawl had been made and that the account had been over drafted. The representative that i had spoken with said that the would need a copy of the bank ststement and the account number to verify that the transaction had been made. I faxed the information to allstate twice and have since then not recieved a letter or phone call form anyone. That was about three weeks ago.

I spoke with one representative recently and was told that the account still had not been closed. The cancellation shold have been processed in september. It is now november and i came into contact with all state in regards to the withdrawl in october. I requested that i speak to the manage with yet another representative. I was told that i would be reimbursed for the transaction and that the overdraft charge would be taken care of. Again that was two weeks ago.

I have not recieved a phone call or letter. I changed my address when i came into contact with them at the beginnig of october. My second complaint iis that when coming home form AIT i had an $800 withdrawl made from my account. Again no letter no phone call. I was a reserve soldier at the time and was home for about two month befor going active duty. The withdrawl was for rentes insurance that i was told was to be included in the policy not a separate account. All state agreed that i did not autorize the withdrawl. Not the problem. The problem was when 5 weeks later i still had not recieved reimbursment.

At that point i was behind on bill my checking account was overdrafted by almost $800 from overdraft fees. The account went negative by about $500 when the with drawl was made. The accumulated $300 were from daily over draft fees through the bank.

I bought a 05 Honda Accord on Wed 11/12/08 and on friday 11/14/08 called Allstate in the morning to make sure the car was on the policy. Friday 11/14/08 around 11pm I hit a water faucet and damaged my passanger side door and fender. First thing Saturday morning 11/15/08 I called allstate to put in my claim..they were able to tell me what my deductable was which is $250.00 and made me an appointment to go into an allstate office to inspect my damages on Monday 11/17/08.

On monday morning at 9am i went into the office..the appraiser inspected my vehicle, filed the paperwork, and handed me a check for the damage. I went to the body shop to make me an appointment to have my car fixed and i received a call from the allstate office that gave me a check and they informed me that my car was not on the policy and i had to return my check back to them. When I brought them the check I asked them to pull my policy up on the computer and show me proof the car was not on the policy. When they pulled it up it showed that my 05 Honda Accord was on the policy. The appraiser informed me that it was a mix up between the systems on the computer that later on that day it would be fixed and i would be able to get my check.

Later that day I called allstate to make sure it had been fixed and they told me that it wasn't fixed. I talked to several allstate agents from there 800 number between monday 11/17/08 and friday 11/21/08. These agents kept giving me different information and kept repeating we will update the computer and mail you a check Then on friday night 11/21/08 I called again around 8pm to see if it had been updated yet. I talked to a female agent who told me that it was finally updated but they were going to close my claim and reopen a new claim and transfer the info. from the old claim to the new claim but that I needed to fax them proof that I bought the vehicle because they were unsure whether or not I was telling the truth.

On saturday 11/22/08 I faxed allstate the paperwork I received from the dealership at 2:08pm. I then waited a couple of hours and called the 800 number back. The person I talked to then told me that it would take 24 hours for them to get the fax uploaded to call back monday morning 11/24/08 and it should have gone through. I called monday morning and talked to an agent who told me that it was not uploaded that it normally takes 3-5 business days but that I could call back later. Around 9pm I called allstate back and the agent told me that it wouldnt post until probably tuesday.

I asked to speak with a manager. the manager got on the phone and I told him what was going on. He reviewed my claim. and told me that the claims were closed but unsure what the reason was. He informed me that there shouldnt have been any reason why they took back the check. He also told me that the dealership called the day i bought the car and the car was put on the insurance by the dealership that there should have been no reason for this MIX UP. He said he was going to look into it some more and call me back. When he called me back he stated that the information showed that i didn't call them to make sure the car was on the policy until sat. morning 11/15/08 and I didnt put my claim in until 11/17/08 which was untrue seeing how i had an appointment on the 17th with the allstate appraiser. which you have to have the claim done before hand and make an appointment! Now there telling me to call back tuesday 11/26/08 and see if it has gone through.

stress, fustration, anger and not being able to open my car door

On Oct. 23, 2008, as I was pulling into a parking space at my apartment complex, CF struck my car on the rear bumper/passenger side. We exchange info and waited for a police officer. Later I called my insurance co. (Progressive) and also called Ms. F's insurance co. (Allstate). The next day I got in touch with Chris, an Allstate adjuster. I gave him my statement and he said that he was waiting on Ms. F's statement. Later that day a witness to the accident approached me and said that she would call Allstate and give them a statement.

From Oct. 23rd to Nov. 20th I got the run around. First [Chris] was waiting for Ms. F's statement, then my witness' statement, then he was waiting to review the claim, then the computer crashed. On Oct. 21st I called again and got [Chris]'s voicemail. He finally called back later that day and said that Allstate will not be accepting my claim because Ms. Courtney said that I was backing out of my parking space when she hit me.

So I questioned [Chris] about Ms. C's statement to Allstate and her statement to the police officer which is stated on the police report. [He] ignored my question. He said that my witness' statement would not be considered, it was after the fact. So I got frustrated with him and hung up on him because I wasn't getting anywhere. It seems as though he was reading from a script the whole time, going thru the motions and that he was never going to honor my claim.

Prior to his decision, I spoke to Kelly, his supervisor because he was dragging his feet. [Kelly] could care less about my claim. She said that I had minor scratches on my bumper and that I should file my claim with my insurance company. I didn't cause this accident and I want this problem resolved with Allstate.

Doctor's visit the next day for minor whiplash. Prescibe meds for muscle spasms.

I was involved in a car accident on Sept. 26, 2008 in which an individual was waiting to make a left turn at a major intersection. The light was green, i had the right of way. he didn't see my car bhind another one and assumed that the truck in front of me was the last car, he made a left, i tried to stop and we collided. As i see it, he was 100% at fault. The man driving the car didn't own the car, it belonged to another person, whose insurance was allstate.

That same day, i called and made a claim with my insurance company, my company contacted the owner and the driver and got a statement. I personally had to call allstate to give them my statement, they did not call me. i've followed up with allstate on numerous occasions to know what the status of the case is. The person in charge of my case had not been able to get a statement from the driver as of three weeks ago approximately a month after the accident. although, she agreed from the statement i gave her, that their client was at fault.

My car is a total loss and obviously undrivable. I lost jobs because i didn't have a car to drive. I had to pay for my own rental car. I chose the most economic car, which still ran up a bill of about 800 dollars, until i finally came to the conclusion that buying a car would be a more economic option at this point. so i returned the rental, and purchased a new car. and still i haven't heard anything from allstate. this case has caused me grief, stress, has made me loose work. I want this to be done and over with, this seems like a ridiculous amount of time to settle a claim. for such a big company this seems very unprofessional. i'm glad i don't have allstate, i wouldn't switch to them after this.

Loss of work, therefore lost wages. My car was a total loss. A rental car running up a bill of 800 dollars. i've had to buy my own car without this case having been settled.

I, Unfortunately, have Allstate as my Automobile insurance. My car was broken into & vandalized in my driveway on 10/11/08. To this day (11/17/08) I still have not received payment. I have had problems from the beginning starting with the adjuster, Not wanting to fix the car in the correct way (Splicing wires to gauges, junk yard parts, etc..) to save Allstate money & from totaling the car.

The file was sent to the SIU within Allstate. After countless calls & 1 month of paying insurance on a car that is not drivable I still have not received a check. Is there anything that can be done? The claim is still open, it was not denied & I am hoping it will not be denied. Today I received my second payment notice for my insurance & I will be sending them the second check, for a car I cannot drive.

this is about the claims ondor settlement in the case of allstate and the higher charges to minority and hispanics. I sent in all the necessary verification of having been insured by allstate within the claims. I haven't, as of yet, to here anything from them since the settlement was made.

Now it's tuesday 7 days after the accident. by friday the shop requested a supplement, to cover unseen damages, and by now 2 adjusters, (adam and chris) had gone out to inspect the car, chris approved the supplement and along with the shop manager they both agreed 100% on all the necessary repairs. another much smaller check was given to the shop to cover the tow truck charges.

yesterday monday, 13 days after the accident and 7 days after being in the shop, the car was completed and a 3rd adjuster (pat) the apparent supervisor of adam and chris went to the shop to inspect the car, and first picked apart the claim (made by his own adjusters) and then took back the check that had already been issued to the shop. telling the manager of the shop that allstate would re-issue a new check for less money! meanwhile we have been givien the runaround by allstate, every time you call no one has answers and the eprson you need to speak to is in a meeting.

It's absurd that any company would be allowed to conduct business like this. we still don't have our vehicle nor have we received a final verdict, but as it stands, the shop has not gotten paid, we still have a rental, our car is completed, and supposedly adam , chris and pat are going to meet at the shop on tuesday to inspect and finalize the claim and how is allstate held accountable? their own adjusters approved a claim they want to adjust after work is done?

Have a surcharge for a at fault claim but allstate has an ad that says there is no increase for a claim on the tele. How can they say this and still charge for my one claim

extra 75.00 on my insurance bill

My Legally parked car was hit on September 27th by an allstate insured driver. He called the police and admitted fault. I made a claim with allstate on the 28th, and then on the 29th I went to their adjuster. It took until October 20th and numerous calls dealing with rude allstate claims people and long waits on hold for them to finally accept liability.

Apparently with allstate liability does not mean payment will be made. Everytime I call them I get a different day that the check was mailed, yet I have never recieved one. I talked to 2 different managers yesterday who told me 2 different dates that the check was mailed and i was assured I would have it today for sure, which is not the case.

I have turned them into my states insurance commissioner and the better business bureau and I encourage anyone else with a negative experience to do the same so maybe this fraud company can be held accountable. You are in bad hands dealing with allstate I promise.

My car is trashed and remains that way while I fight daily with allstate and their refusal to be honest about their actions on this case and their refusal to pay on something they have accepted liability on.

I'm a Quaduapalegic due to a car accident, Allstate was my Insurance company. I've been injured about 14 yrs. now, up until about 2002 Allstate took care of the items that were needed and payed the bills in a timely matter. Then my adjuster got changed to Robbie. This lady is rarely in the office, my medical bills are not payed on time (going on my credit) she denies almost everything, its a fight she acts like she's God.

My credit is ruined

I was in an accident in nov. 5, 2006 where I had a l-5 lumbar surgery and my insurance co. didn't and refuse to cover my body injury. Allstate and the person involved walked away free. I was with Allstate 20 yrs. With this co. you are not in good hands

l_5 lumbar surgwery and suffered 8 months of severe pain. I was never recovered one hundred percent. I was not given a dime from my uninsured motorist.

My vehicle was damaged by one of Allstates insured vehicles. The driver was not the insured, the insured admitted that there was someone else driving her vehicle. The driver admitted to hitting my vehicle and causing damage along with wintesses stating that he caused the damage to my vehicle.

Allstate has denied my claim stating that the driver could not have caused the damage. I don't understaand how much more proof do Ineed to supple for some justice to be done in this matter. I've taken time off from work to take my car to Allstates claim center. Now I'm being told that they won't cover the repairs

i was paying for full coverage on an 2004 dodge intrepit, my car caught fire and burned for total loss, a police @ fire report was filed,@when i filed claim to the ins co, they was awful on reporting back to me about the claim, they rented me a car, and put a limited on it without my knowing, after the rental car co call me and told me that my time was up in the rental car, i contacted the ins co and they extended the contract until they finish their investigation, so they say, they had closed out the case without my knowledge

so i called them and told them that the rental co was charging my credit card for the rental car that they had approved for allstate to handle the bill, they gave me the run around and said there was nothing they could do. i loss both ways, i loss my car to them and the blue book value, iended up paying for the rental car, and i got 000 from the ins co, BE AWARE OF ALLSTATE SCAMS

NO ONE WAS HURT WHEN THE AUTOMOBILE CAUGHT FIRE, WHEN IT STARTED SMOKING FROM UNDERNEATH, AND I PULL OVER AND PULL THE HOOD TO SEE WHERE THE SMOKE WERE COMING FROM, IT WAS ON FIRE, I RAN LIKE HELL, I HAD A FULL TANK OF GAS FOR THE NEXT WORK WEEK,

my car was stolen from my sisters home and taken to mexico . I immediately called the police and filed a report.Then called my insurance company and filed a claim with them.it has now almost been 30 days since the time of the incident and my rental car is about to be up.Since it is 30 days no extentions no exceptions i will have no transportation on next tuesday oct.21 2008.

yesterday i met with janet's supervisor aaron who sat down with me and asked me what i needed. I then explained that i had never filed an insurance claim and i wanted to know the process.he then proceeded to tell me it can take months to try and get my car back and if i wanted to proceed without trying to get my car that they would try to appraise the car with all the paperwork that i had dropped off and it would take atleast 24-48hours. i said that would be ok. he then went to take a look at my claim and changed his entire story stating that they could not proceed! without a police report. so I said i had been trying to get the police report but it had not been filed. he would not give me any details of my car such as if it was really damaged stating that he had seen pictures of it. so i said well can i go and get it. he just kept saying he needed to see the police report and that it was a new policy at allstate. which he had not stated before.

this is one of the worst experiences i have ever had to someone i pay money to every month on time. i want them to proceed with total loss because i am the victim here. i think it is ridiculous that i am being treated like i didnt do my part in reporting the car stolen and i have to do everyones job taking time off of work. at this point i think allstate and i need to go our separate ways because people have lives and there is no way that they should ask anyone to take months off of work when they dont know if they are even going to be able to retrieve the car. clearly i am not being told everything. I want more details about my car. I think they should make the calls to apd and find out the truth about the report instead of accusing the person that did file a report. I dont want the car back at this point i just need to get transportation by next week and now its less than a week i have to work to pay my bills including allstate...... that was two weeks ago now i am stuck paying for a rental car to get to and from work. my claim has been pushed to a special investigator and my car is out of mexico but no adjustor has looked at it as of yet. today october 30,2008

I have to pay for my rental because allstate is not processing my claim or whatever they are doing. I have called several times and i get the same i dont know answers. I reported the same information to the state insurance bureau and allstate sent the state a letter saying that my claim was being processed and should take another two weeks. When i called greg last week and asked why he had stated to me infront of another person that my car would be look at by this past monday he stated that he did not say that and it did not matter if this took four months and he wasnt asking me to make payments on my car. i understand that i am not a fleet insurance holder but i am a single parent on a budget a budget that can not afford 800.00 in rental car fees a month in addition to the bills that i already have. i am so tired of waiting for answers. allstate acts as if people dont matter.

Aug. 31, 2008, My son was in an car accident with another driver in Houston Texas. Both had allstate insurance. A claim was filed the same day. My car was undrivable and sat for a month before an adjuster came out to take pictures and evaluate it. My car sat BEFORE, DURING AND AFTER Hurricane Ike, for over 30 days. Herbert Manny Roberson, the adjuster on the other policy eventually contacted my son and attempted to intimidate him, asking entrapping questions.

Mr. Roberson also contacted me (later I learned this was unauthorized), tried to intimidate me and threatened to deny the claim w/o all the evidence. 6 weeks into the claim, several Allstate adjusters verbalized to me and the car repair shop that the other party to the accident accepted responsibilty then issued a check to pay for the claim against the other party. Now, 2 weeks later and 60 days into the claim, Mr. Roberson changed the status.

Immediately after I filed a complaint with his supervisor, Mr. Roberson called and cancelled the check to the repair shop, thus breaching the agreement of accepting liabilty and further delaying my car's repairs. I believe Mr. Roberson is acting in an abusive, retalitory and unethical manner. It seems to be a breach of contract by Allstate.

My son has been without use of his vehicle for over 60 days. The vehicle sat for 30 days befor, during and after Hurricane Ike, unsure what additional damages were done. Depreciation of the value of the car (after the accident and weathering a hurricane). Having to pay out of pocket for transportation expenses. Mental and Emotional stress due to delayed claim, loss of transportation, breach of contract and unethical practice of a adjuster.

An elderly lady, insured by allstate hit my car. As it was minor and she promised to have it repaired, I did not call for a police report. She contacted her Allstate for the claim and they denied it because she had no damage and convinced her she must not have caused by damage. In small claims, Allstate provided her with a lawyer. I could only provide proof of the agreement and my damage. I got a judge who thinks car doors open differently when opened from the outside! I have this from the judge in writing.

I have a letter from the elderly lady acknowleging the damage. Allstate manipulated the elderly woman who probably has some degree of dementia. Allstate knew she had agreed to have my vehicle repaired. Someone had asked the witness to testify that there was no damage to my vehicle. I have a deposition prooving this. Five times I requested the initial claim report and was ignored. Allstate has proven to be an unethicle company.

I paid for my vehicle repair, car rental and court costs adding up to $740.00

on july 26,2008 i was hit by a woman who was drunk. she also left the scene, but was observed by at least 5 ppl. she was followed by one of the witnesses and was arrested. she admitted it; her carrier was allstate. she is not the issue. her co is.

they are not covering the costs which are mounting daily. i will not play games with these reprobates. i would like to know if others out there would like to join a class action suit against them.

i can not get the PT needed for my arm. as a result, i may lose the use of it. i am an accountant and need the rt arm & hand as that is how we 'ten-key'.

I cancelled my insurance policies with my agent 4/30/08 of this year. We had 3 policies, house, auto and catastrophy (umbrella policy). My husband and I had taken out new polices with Liberty Mutual (at a lower premium). The only policy that was actually cancelled by the agent was the automobile policy. The house policy was cancelled by me again in July. (it was with my escrow acct) So Allstate was paid for May, June and July until I had the bank stop the payments).

The umbrella policy (aka catastrophy) did not cancel. This is an extra policy that we were able to get. Allstate sent us to collections for $48.50. I sent in a copy of my new policy, which they requested. I still had to pay the collections agency. The handling of our insurance or rather lack of handling of it has been down right humiliating to myself and my husband. Just to let you know we were customers with Allstate for 30 plus years.

I had an accident with another vehicle on 09/27/08 and have failed to get my car fixed so far. My insurance, Travellers filed a case with Alstate Insurance but failed to get the case resovled after 9 days. There were several excuses given such as the driver of the other vehicle was not available for an interview or the adjuster was very busy. Nor rental car or other options to provide alternative transportation to work was provided by Alstate.

Efforts to contact the Manager were in vain and she seemed to be on the defensive trying to avoid responsibility. I was not cited by the police coz I was not wrong but the one hit from the back.

I missed 7 days of work and as a Management Trainee have lost the opportunity for serious consideration for the company pilot program.

My car was parked on the side of a public street when it was hit by a drunk insured Allstate claimit. Allstate's adjuster declared my vehicle of deminished value. (1982) Ford Thunderbird in which National Association Of Automobile Dealers value it at between $3100 and $6000.00.

The Allstate adjuster says that it will not pay the replacement value, then Allstate say my car has 155912 miles when I provided proof of 55912 milage. I have owned the car since (2003) 6years and it had only 44000 miles. When I purchased it as when it was hit it did not even have a door ding. They say that they will only pay $1500.00 and not replacement value or fair market value. I am willing to wait until statue limit and file with the small claims court for at least fair market value because I will have to suffer a accident on my record.

I have had to ride a bicycle after the 30 day car rental provided by the insurance since july 11 2008

We were rear ended by a young man who has All State Insurance. We had to be towed to a repair shop but at the time I told the police I didn't need an ambulance although my head and neck were hurting. I did wear my seatbelt.

My neck continued to hurt so not knowing the area that well, I asked for some help in seeing a doctor. The emergency room was so full of people who simply had colds, I couldn't sit there. A few days later I was evaluated by a chiropracter and sent for further tests. At no time was I ever called by anyone from All State to check on my condition. I continued to seek treatment from the chiropracter. The MRI showed some damage but at this time I did not want surgery. I needed to get my bills paid but had to retain an attorney to get anything.

The accident happened on February 1st and they have yet to pay any of the bills nor even contact me about my condition. They say they want a recorded statement and have set up several times but never called to do the recording. I have gone out of my way, taken off time from work to do the statement but they still have not called to get my statement. My bills still need to be paid and now I have to pay the attorney. The attorney has sent them several letters and has called them many times.

I live on the Mississippi coast but travel quite often in my job. The agents name is Rick. I have personally called him many times but he has yet to return my calls as well. I have also called All State's main number with no response. It is sad they cannot take care of their customer's accidents and mistakes. They fixed my friend's car but can't take care of me. They make stupid statements like why was he not hurt. How dumb is that. How many times do we see someone walk away from an accident yet other folks in the car was killed. Even though I have retained an attorney, I would like to hear from another attorney just to see what can be done. I really want to see All State punished now since they have drug this out and has not called to settle this mess.

As light changed to green, Mercedes SUV rammed my stopped drivers mirror & front fender, 7/16/08, offered $50.00 cash, Allstate inspection estimate same 7/19/08, James M confirmed this & approved amount of $983.00 plus three day rental, will not take calls from Progressive Ins agent Suzy or myself, or return calls on multi messages to date 9/24/08

Ripped off drivers mirror & housing & covering, severely damaged front fender & front bumper, front door panel

On June 26, 2008 I was hit in the rear by an allstate insurance client. I have had nothing but grief from these people. First they didn't want to pay for my rental car, so my insurance stepped in and now I have unpaid medical bills due to the fact that they sent my settlement to an address that 1) I have never given them 2) Nor was it on the accident report so now someone at this fictious address has cashed the checks. Now it's going to take more weeks to prove.

The damage is the unpaid medical bills that goes to the collection agency and other people involved, like the towing company are still harassing me for the money that they claimed they paid for and didn't.

On November 11, 2007, I signed up for a six month policy, but was short about a hundred or so dollars. I needed the policy right away so I could register my car, so I agreed to give them my atm card number, and I was to call them when the funds were to be available. A few days later, I had sufficient funds in my account, and told them to complete the transaction, which was a six month policy paid for in full.

On May 23, o8, my policy should have expired. I was in the hospital for a mastectomy, and due to many reasons, I had no intention of driving. I was aware that the policy was going to expire, but it was the least of my worries. I would renew it when I was driving again, which would not be for several months. Without my knowledge, consent or authorization, Allstate renewed my policy, and set up a Recurring Credit Card Pay Plan. I never agreed to this.

I pay for my policies in full so as to avoid potential overdrafts, such as the one that occured as a result of the deductions they made, which were 5 in a 4 month period. The amounts varied between 115.00 and 37.00, those at the high and low ranges. I called the bank to verify that no such card agreement had been signed by me, and they want me to try to get a refund from Allstate before they file a claim. Im going there today to do so. How can they renew a policy and set up something like that? I have been extremely ill and was unaware of this until I viewed it online.

The total of the unauthorized deductions, plus a 25.00 overdraft fee, comes to 339.65. It may not be alot to some people, but I've been unable to work since may due to complications from breast cancer treatments, surgeries etc.

I was sitting in my home when an individual trying to park his truck took my front bumper off. I went out and took his information. His father owned the truck and he gave me his insurance information. I called immediately and was told I had to go in for an estimate. I did that and was told to call the claims office and when I did they told me they hadn't contacted their insured to see who was responsible.

I called again a few days later and they still were not able to contact him. In the meantime my car has to be inspected by the end of September and will not pass without a front bumper. I did not call the police but my neighbors saw this happen. Where does that leave me. I don't have the $500 deductible to go through my own insurance company. Also , if they are unable to get in touch with him I may never be reimbursed. What recourse do I have?

My car was broken into. I have full coverage. Allstate representative states that the company covers the cost of the equipment repairs and or replacement in the event of such occurance. Anthony was the representative sent to my house to look at the vehicle, make an estimate, fax it to me, discuss the parameters of the compensation with me and make necessary changes to the amount I am to receive in a check. Instead the rep faxed me the estimate and remained out of contact completely, i made many attempts to contact and once he picked up, he then stated that he would call me back soon, this was over 3 weeks ago. two days after this, i received a check for completely the wrong amount.

I then contacted various departments to find out what was my best route to take to solve this problem. The main part that was badly averaged was a 5,000 Stock navigation unit that is mounted in the dash. this unit is dealership equipped, therefore it is not an aftermarket part. Allstate is covering 1,200 of that 5,000 navigation unit. I went to the dealership myself on more than one occation and verified that information myself.

Added to this I then took the advise of another Allstate representative in the claims department whom was very helpful and instructed me to take the car to a shop and have them estimate the job, then have them contact the supplemental hotline for Allstate. The supplemental hotline is a number that shops have to contact in order to have an insurance representative come to the premises and review the actual cost to repair and take a look at the vehicle. Once the shop contacted the supplemental hotline, they found out that it was a messaging service and would have to leave all their information and then they would recieve a call back. once a representative from this department called back 2 days later they notified the shop manager that they wold call one day in advance as to when they plan to send a case worker over, to make sure that the vehicle is at the shop when they plan to do so.

About a week passed when I then contacted Allstate and was told that a representative came to the shop and that the representative called and left a message while they were outside the shop at 10am. the shop does not open until 10:30am and this was already specified in the message left at the supplemental hotline by the manager of the shop. I found out the direct number of the case worker from the claims dept at Allstate and gave it to the shop to call. Once they did, they were harassed by the agent whom yelled at the manager of the shop for not picking up the phone and a stupid liar when told that they received no calls nor messages from the case worker. this is an extremely unproffesional way to do business.

And the key fact is that all other departments at allstate insurance company are courteous and helpful, when it came to the claims and compensation, they were exceedengly rude and I am desperately seeking out a way to bring this issue to a close. However I do not plan on taking this issue lightly and will not stop until I recieve the compensation that my policy states it has to legally cover.

I am left with a car that I cannot drive to my job for the MTA in Brooklyn, NY. I live in Long Island. I need the correct amount of compensation to cover the cost to return my vehicle, a 2003 Nissan Maxima, the way it was before it was broken into.

my car was in a front end collision, and i was directed to use this shop. when they tried to deliver the car i noticed the hood hinges were not painted asked why they said they did not replace them and that they were not going to paint them, scratch on right front fender was also sustained in accident was not repaired, when i looked further and started to check more i started car and a grinding sound was heard that was not there before the accident

after i looked into it i found out that the compressor clutch was making the noise. i called a chevy dealer and was told that a blow to the compressor clutch could cause this problem. the manager said it was there before and the noise was not there before. now they will not repair it.

my vehical has a noise that will still have to be repaired from my pocket why?

On July 17TH 2008 a customer of allstate auto had a driver not the owner of said car rearended our car. Totaling our car.The driver gave their clients card as insurance with Allstate and their Client had other cars insured with them at that time and now. It was my understanding the driver of this car worked for their Client.

I assited them by sending the police report, makeing the call to set up a claim give them my Phone numbers where to be reached between my insurance and I we had to fax them a copy of police report Three different times I called them some time around July 28th 29th. they said they were investagating the accident then I called around Aug. 7th or 8th. They said they were still investagating and that they had up to 60 days to do this.

Today when I called Sept 9th they said that their clint did not have this car insured with them. Stacy said they have known this as far back as Aug 6th. Now I have not been notifed by mail or by phone. Can Allstate be this neglegent, This leaves me with alot of unanswered questions like where do I go from here I think they have been unfair in not letting me know about this last month so I could get my insurance to get it taken care of. Our car is not fixable Which means for almost 2 months we have been out this small ecomical car to drive.

My husband and I do not have the extra money to buy a vehicle to replace this one. We may get a little back from our insurance if there is anything left after the deductable and storage costs, which some of them could have been avoided if Allstate would have given us a call or written a letter last month. I just wonder what Allstates client thinks about all this and did he think his car was insured?

I called Allstate in April 2008 to ask for a quote on auto and homeowners insurance. I explained to the salesman that my mother had just passed away and the house was still not in my name but I was looking for a quote. I then agreed to take the auto insurance because I had just gotten the car in my name. I gave him my banking info and hung up with the salesman, called my brother to tell him that I had the car insured and he told me that it was already covered by the estate.

I called the salesman right back, within 15 minutes and told him that I didn't need the car insurance after all. I was told that I would need to fax him proof of existing insurance. The following day I sent the fax with copies of proof of insurance and then called again because the money was taken out of my account anyway. I was then told to send another fax, which I did, and it would be taken care of. The next month I get a bill not only for the car insurance, but the homeowners as well. So I called again.

They said again they did not receive the fax, so I double checked the fax number with Allstate and this time they removed the homeowners. I sent the fax with proof of insurance again. The first of July I receive yet another bill this time from a collection agency. I called again.This time I mailed the info to them, and they are still claiming that they are not receiving this information so I can get my money back. I called them again today 9-05-08 and they have only one logged complaint, one of the fax numbers I was given is not even in their system, and I need to send them yet another fax.

I have lost $156.00 out of my account for a 15 minute old policy. I have to drive 6 miles into town to send the fax, then it costs $6.00 per fax and the cost of 2 stamps. This is showing on my credit history, and I have now received 2 write-ups at work for receiving personal phone calls from the credit agency on the phone my employer pays for. So now I have paid $18.00 in faxes, not to mention the gas going into town for them 3 times and I still need to do this again?

I switched to Allstate when I inquired about their rates. They saved me 50% on my homeowners and also quite a bit on my automobile. The next year, they doubled my homeowners saying that homebuilding materials prices had increased. Every year after that, my homeowners was increased and every six months, my auto increased. Finally, I went to another ins company. They didn't save me much but I figured they were being honest, not offering me a teaser rate. Also the new company, Liberty, has a cap on raising the homeowners. I like that, right up front they told me that. I've NEVER had a homeowners clam in 19 years.

So, now that I've left them, Allstate keeps sending me a bill for $43.00. It must be some sort of cancellation fee for the auto ins. policy. I haven't called them about it. I'm just not going to pay it. How ridiculous is that to bill me because I left them!!!!

This is the second time that All State has left me stranded at the repair shop over 50 miles away from my home. The customer service reprensentative stated there was nothing more she could do for me. All state has my policy number mix up with the other person involved in the accident policy number and did not pay the repair shop for the repairs on the claim.

All State also stated I did not have full coverage insurance with rental. I did not find out until I was drop-off at the car rental. Then when it took the body shop two weeks for the repairs and I went without a car. When the body shop called tell me the car was ready and I got there to pick the car up the body shop realized that All state had sent only one check for another claim due to the policy numbers being incorrect.

We tried to contact All State but the customer service representative stated there was nothing she could do for me and yes unfortunately she had to leave me stranded at the repair shop. The repair shop state there was nothing they could do for me either and told me I could not get the car until the other check was received or Allstate stated that they were going to pay, or the the cechk eas on they way. So I was left again over 50 miles away from with no transportation. I missed worked and was unable to get my children ready for school.

About 1:30pm Sunday, August 24 just after church, I was returning an item to the Auto Zone Store near me on Murfreesboro Rd. in the 2500 block, as I turned left on Auto Zones parking lot I saw a silver vehicle on Arby's lot headed towards me. The silver was far enough away so I began to make my turn into a parking space. Suddenly I was hit in my rightmost front bumpper by an elderly lady wearing glasses. I backed up my truck as the driver, (the lady) exclaimed, " IT was my fault ", I asked her was she alright, she said, " yes, but it was my fault ", I asked her if she was driving through the Auto Zone parking lot, she replied, " Yes ".

She called her husband, who called metro as I

was about to as we exchanged insurance information. When her husband arrived, we had pray as she was still saying it was her fault. The lady was in a hurry, she had to be traveling at least 20 mph when she struck my truck. My truck was almost at a stop, the impact caused her estimate for damages to be less than one thousand dollars, and this morning I found out that my truck (after ALLState had done the estimate for repairs) damages was over twenty-two hundred dollars.

As I said I was almost at a stop, speed; caused alignment problems, broke my grill, jammed my hood, chipped paint off my hood, tore the custom flare from the right fender, smashed part of my radiator, and bent the

bumper frame attachment about 4 inches back. SPEED, not on my part, but a person, with some hot Arby's food, trying to get to her mother's house.

I called ALLState Sunday and a female Rep. told me that a Jason Cloud would call me by Wednesday. The call never came, so I called him again around 5 Wednesday evening. Thursday I did not hear from Jason C., although I called and someone took my report

(recording). Friday I get this estimate and Jason C. will not talk to me even after an Andrea talked to him for me and says he will talk to me. She transfers me to Jason C.'s voicemail once again. I learned after the accident, after the ALLState Rep. asked me if my truck was drivable that my truck is pulling to the left. I asked if they could get me a rental car, I was told by Andrea that Jason C. was still during an investigation.

Andrea apologized that Jason had not contacted me. My only source of transportation and was AWOL. The lady changed her story, she called last night and tried to tell me something when she was interrrupted and the called was dropped, but I have the message on my voicemail saved. I believe that the lady is honest but someone is making her lie. I'm pretty stressed about my vehicle. I've been having headaches, maybe it's from the stress. I know I'm cutting a pair of radials on the front of my truck, but Andrea says the lady is denying that she was at fault. SPEEDING thru a Business Parking lot.

35 years coverage if autos and home. Totally satisfied with all services.

I have always found Allstate to be an upstanding insurance company, My husband and I were with all state in Colorado for many years, we once tried AIG for a couple of years be eventually went back to Alltate. We moved to Alabama 3 years ago and once again went with AllState for our home insurance and vehicle insurance and have been totally satisfied.

For being a young driver I paid them over 3,000.00 for one year for full coverage. When I got my first safe driving bonus check for 61.00 it was after a year of having them. But yet their commercial claims a check every six months...I only got one. I was a safe driver. I then found an awesome insurance company (AAA) and I pay only 590.00 for every 6 months (that saves me over 1,800.00 per year) AAA even offered me better coverage. So I canceled All State two days before my policy renewed.... (canceled on 6-6-08) Got AAA insurance (6-6-2008) New all state didnt renew until 6-8-2008....

So two weeks later I get a bill saying I owe 100.00...even though my insurance was paid up and my balance was zero when I canceled. I then got a second bill saying I owed only 50.26. They then sent me to collections because I refused to pay them. They told me that I owed them 50.26 because I cashed my safe driving bonus and then the next month canceled my policy with them. How do i have to pay this back when I got it for my prior six months of being a safe driver? My check I cashed was for 61.00 so how does this add up? IM still fighting with them.

I have been getting harassing letter and phone calls from a collection agency.

Just two days after my 18th birthday I move to America to attend a university. I was all alone, with no family or friends, in a new country. My father had helped me get a car, and an All State Insurance Agent had insured my father that they would take good care of me if anything happened. A few weeks after I got my driver's license, I made a stupid beginner's mistake while merging, and got hit by another car. The damage wasn't great, and nobody was injured, but I was shocked and worried.

The other person helped me file a claim over the phone, but two weeks later I got a form letter from All State notifying me that they were dropping me for makign a single mistake. So without a phone call, or personal contact, or anything from the man who told my father I'd be in good hands, all alone in a new country, All State just dropped me and left me feeling confused and worried, with no idea what to do. After several years, I have still not forgiven All State, and I am now happily using Farmer's Insurance.

When August 5, 2008 Allstate took $573.00 out of my account when my policy was cancelled i already had Another insurance on August 4,2008. Now my account had overdraft because of allstate i have $156.00 overdraft fees. I have all the doucuments from my bank citizen bank. Now Allstate saying that they not going to credit my money or overdraft fee's. All together Allstate have to pay me $729.79 so my account can be how it was before. I had lose money from this and miss work because of Allstate. Please Please Please! I need some help. I m a single mother with two children and i dont have any money and when i get paid on August 15, 2008 the bank is going to take half of that and i have bills to paid and put food in my house for my younger kids

After years and years of making payments to an insurance company you would like to think that when you finally did have a problem your agent would step up and try to help you. He would rather whine and make excuses as to why he can't help.

I will have to take my buisiness elsewhere and make repairs to my vehicle out of pocket.

my husband was driving my 2005 Dodge ram 1500 short bed quad cab , on July 8th he hit standing water and went off the road down an embankment and into a tree. The damage is mostly to the front end no grill , frame , motor ,or fluid leakage from the truck. They called a tow company (which cost 325.00 and added it to the estimate) the tow truck company when trying to get it back on the road backed it into a tree (causing more damage and also adding it to the estimate).

The Collision company called me on July 9th to advise me of the total amount of the cost to fix it , which was 7,500 dollars (my response at that time because there was not a whole lot of damage was is allstate going to be alright with that amount and he states we are contracted with allstate what ever we submit they will pay). obviously not the case when I get a call from my insurance company and the estimate has now jumped up to 8,500 dollars and allstate tells me we can not fix it we will have to total the truck and we will settle for $7,000

keep in mind the type of truck it is and the they are only going to give me $7,000 for the truck after only one estimate. I advised the adjuster that I would not be accepting the settlement because I find it to be to low. I have been with allstate for 23 years never had a claim and am being treated like this. Also without my consent they have contacted Capitol one who my loan is through and told them my truck is a total loss I find this out Monday when I try to call to make my payment. This has been a horror story from the word go. If anyone can advise me as to what the next step I can take I would greatly appreciate the help

I have had Allstate Insurance - both home and auto for over 30 years. I raised 4 teenaged boys through their learning to drive years. Over the years, we've filed several auto and home owner claims. Allstate always paid, never equivocated, and was always very helpful. My preimums have always remained reasonable.

The day after I received a phone call from John and the message said that allstate would wave the late penalty, however there was an "across the board", increase of 6% that would be applied to my biannual payment. If Allstate Auto Insurance plans to, would like to, increase my rates, I will need a detailed cost breakdown of this increase along with a detailed justification for said increase, line for line and dollar for dollar. My present rate is $630.20 (biyear) along with my homeowners policy.

My husband and I leased a new car in March of 2008. We called a few insurance places before getting a great quote from Allstate. We were quoted a six month policy for a little over $700 a month. Needless to say, we were happy that we found Allstate. We agreed to the quote and waited for the first time customer package to arrive in the mail. It arrived, but with the wrong address. (We were lucky it got to us at all.) We emailed the agent we had been working with, and she said that she'd send another package to us with the right address. We received the second package, again with the wrong address. Now it's only a few days before the package need to be completely and sent back to Allstate.

We call Allstate again and speak to a different agent. She informs us that we need to complete the package and send it back before a certain date or we'll lose the quote. They will fix the address problem once the paperwork is done. Fine, we do this. I sign up online for Allstate to view and pay bills. I check my account for a month before a payment is finally due. The quote and payments have now nearly tripled! Our quote went from $700 to nearly $1,900! We called Allstate and asked what the problem was. They said that we hadn't submitted prior proof of insurance, which was never asked for in the bundle of initial documents sent to us. But, ok, we send them proof of prior insurance, 6 months worth, from Geico.

More time passes and we hear nothing about our payments. We call Allstate again. They now claim to need more proof of insurance. We sent them SEVEN years worth of insurance from Progressive, our insurance carrier before Geico. We expect that this will all be cleared up now. Well, I go online to check our status this past Sunday, July 27th, and I find that our policy had been CANCELLED since JULY 21! I was furious. We had been driving in an uninsured car for 6 days. There was no notice sent to us. As a matter of fact, on July 25th, we received a notice dated July 19th that we needed to get a visual inspection done (yet another hoop to jump through).

There was no warning that our policy would be canceled, and the agents we spoke to over the last 3 months had told us that they would work it all out. My husband and I, in good faith, had even paid Allstate three months of the payments that we were initially quoted -- just to show that we were willing to stick around until they sorted this mess out, a mess that they created by not being specific enough on what they needed from us.

Despite a conference call made this week with Allstate, Geico, and Progressive, nothing has been resolved. Allstate claims to need proof of birthdate, which both previous insurances sent them -- but apparently, it's not the proper document. (What else do they need?) Allstate refuses to reinstate our policy and give us our original quote. We have done everything that they asked, but they keep finding more documents or information that they need to stall this process. Now our case is in review until Monday, August 4th. This makes an entire week without insurance and, therefore, no transportation.

My husband and I have to borrow friends and family's cars to get to work or to go shopping. We can't even drop Allstate because our policy with them has been cancelled, and other insurance companies will give us higher quotes.

I have had my auto insurance with Allstate for twenty four years with no moving violations and only two small claims, one for a broken window and another for a broken external mirror. In May I missed my monthly payment and was then notified that my policy had been canceled. No one had called to ask or warn me that I was about to be canceled.

That evening my husband called and was told that it could not be reinstated. He then called the home office which sold us a policy over the phone with Northbrook Indemnity Company (and Allstate affiliate or division) which carried less that half of the benefits and cost twice as much. Their policy said that I was a prompt payer and a good driver. Since then we have canceled and gone with another insurer.

I use my cell phone as my alarm to wake up in the morning for business. Being that I don't want to wake up every 5 minutes from Allstate I had to shut my phone off. I will be late for work tomorrow morning because of them. I HAVE NO AFFILIATION WITH ALLSTATE INSURANCE. If it happens again they will have to pay attorney fees.

calls every 5 minutes to my cell phone from these Allstate numbers: 972-, 847-. I use my cell phone as my alarm to wake up in the morning for business. Being that I don't want to wake up every 5 minutes from the ******** at Allstate I had to shut my phone off. I will be late for work tomorrow morning because of them. I HAVE NO AFFILIATION WITH ALLSTATE INSURANCE. If it happens again they will have to pay attorney fees.

HAD AN AOUT ACCIDENT ON STATE ROAD 95 THIS IS A SIX LANE HIGHWAY AT THE POINT OF ACCIDENT. I was rear ended (damage OVER 6,ooo.oo) the other car had front end damage. And the other driver got a summons from the officer who took the report.

I recently recieved a letter from Allstate; THAT THEY subregated this claim and found that the OTHER driver was NOT at fault. THIS MEANS that I AM OUT THE $500.00 deductable plus an additional $500.00 car rental over and above the allowed amount $1o.oo a day this was incurred beceause the dealer who did the repair could not get the needed parts from Pontiac.

My feeling is that NO ONE can get hit in the rear end when on a major six lane Highway and have six thousand dollars damage to the rear end of his auto. And the other guy gets damage to his front end...and gets a summons. I HAVE PHOTOS of the damage to my car but allstate NEVER asked to see them. I feel that this is a serious violation of my rights.

I SHOULD HAVE BEEN BETTER REPRESENTED BY ALLSTATE AUTO INSURANCE. at the time of the accident I was,I thought, protected by having auto insurance with them. If Allstate can afford to pay a claim that they should not have, thats fine.. BUT I am out $1,000.00 and would like to be reimbersed these expenses. I spoke to Dominick last week he said he would look the claim over. I have NOT heard back from him.

I am OUT one thousand (1,000.00) dollars. I feel the Insurance Department should look into this type of shell game' as it leaves open opportunities for fraud.

I was involed in a car accident on june 25th 2008. Allstate owes me one last check of $2400.00. My mecahanic called today,my car is finished,

i was involved in an accident in myrtle beach sc. i was driving a rental van, rented by my mother in law. because my name was not on the rental agreement, allstate insurance refuses to pay the claim. i am an allstate customer in good standing. they preach on their national commercials that we will represent you if you are ever sued. they have denied representation and i am being sued for the damages totaling $5645.78.

they are listing me as an uninsured driver in the complaint. this is NOT the case!

My husband and I have an Allstate Insurance policy and also our college age son. Monthly premiums for each policy were taken out of our checking account automatically. Our son was married two months ago and requested a quote for Allstate to add his new wife and her car. It was SUPER expensive, so he decided to cancel his Allstate policy and they purchased new insurance from another company.

Two weeks later he gets a paper bill from Allstate for his Quote Only amount. He again calls them..telling them to cancel his Allstate policy immediately effective two weeks prior when he first called and that the bill was in error for it was for the amount he was quoted and never purchased from them. He was apologized to, told it was now properly taken care of, he did not owe them any more $$ because he was paid up before he canceled and we thought that was that.

Now today Allstate debits my husband and I's personal checking account for the amount of the quote only. It throws our bank account into a mess! We have stopped payment on this transaction and filed a claim with our bank but that they tell us will take 10 days to resolve. All Allstate can say is sorry..it is taken care of now. I can't even begin to believe them this time.

NSIF fees from our bank for other transactions that rightfully posted to our account this AM, but did not get paid because of the Bogus payment taken out by Allstate that took a lot of $$.

When I got off the bus at 5pm on Chicago Ave. and Western Ave. in Chicago I saw my car had been hit and knocked 20 to 30 feet up on the sidewalk into a light pole. I contacted his Insurance company (Allstate) and had the car towed to their shop even though it took 4 days(Gerber Collision w. Huron) and they said the car had minimum damage to the rear axle on the drivers side and some minor body work but the car can be repaired for about $5000.00 dollars. I spoke to the repair guy named Irwin and Casey

Shortly after that I was contacted by Allstate's adjuster Jacob O. who told me the car is totaled and they will give me $1500.00 dollars for the car. I immediately told them the car is not totaled and can be repaired and it is worth more than the amount they are offering. I have owned the car since 2003 and I have invested money into the car and it runs GREAT the body, engine, and interior is in really great condition and I just want the car repaired since I was not at fault and it was hit by their policy holder Vitaly V..

Since that time I have gone back and forth with them attempting to get the car repaired to no avail - my friend said to contact you to file a complaint about this issue and I pray I can get some assistance or information from you to help me in this matter. I contacted my insurance company as well (State Farm #13A285032) Team #81 and they are in some regards saying the same thing. I feel my car should be repaired by Allstate instead of being JUNKED by them because I have maintained and repaired my car and it's value to me is worth more than being Totaled or Junked for $1500.00 dollars and I have receipts, pictures, etc. to verify this as well as the car being paid (no notes thank goodness) which is added value to me.

I appreciate your time in reading this and helping me hopefully file a complaint and getting this discrepancy resolved with the Insurance company - ALLSTATE. the claim # is 0113227425 for them and 13A285032 for State Farm my insurance co. Well now that my car is in the shop I am forced to get a rental car to go back and forth to work and I am just sick that my car cannot be repaired - I cannot afford to buy another car especially with $1500.00 dollars that they are offering me. My car is very dependable and most important no car notes. Now what am I supposed to do if they don't fix my car? I need my car for transportation to work and back home and for my family (13 kids) and I cannot afford another car or car note.

I cannot sleep right or even eat right and don't understand AllState being my car was parked and was running GREAT and this guy hit me (I wasn't at fault) and now they refused to repair it - I don't care how much it costs to repair it - it is not TOTALLED as Jacob says but is repairable according to several mechanics I have spoken to as well as the gentlemen at Gerber who has the car now - they said it has a small amount of damage and can be repaired. PLEASE help me.

I was involved in a car accident back in August of 2006 I was badly injured. Sufferd herniated disc cracked front teeth had 20 stiches to the forhead. I missed there medical evaluation due to lack of transportation and no sitter for my disabled child. I tryed to explain to my ajuster at the time (Lisa Malimiester) she was very nasty and woudl not understand my situation.

Therefore my nafault benifit coverage was stopped. This is 2008 and Im still suffering not to mention I still suffer very bad vertigo attacks and all my front teeth have been replaced for caps that look like teeth. Also my disc cause numbness and tingling which radiates up and down my legs walking is sometimes difficult. I have tryed other things even speaking to supervisors nothing has worked is there any options?

BODILY INJURY SUBSTANED DURING A CAR ACCIDENT CAUSED BY THE INSURER.

A customer of the company had a collision with my vehicle and was proven 100% at fault, however the company refused to pay. There was no investigation conducted from the company, and the individuals involved in the accident were not questioned.

There was $1500 worth of damage on my vehicle, and the welfare of two infant children was threatened.

In the year approx. 1999 I was involved in car accident, the automobile was a Ford Explorer, SUV. I filed a claim for lost wages, and homecare worker. I never received the funds for that accident. The policy was in my husband name, we resided in Staten Island at that time.

Because this situation, I lost my job, as a Manager in the Postal Office, I lost my home and my other necessaties that was vital to my well being Thank You

An 80-year-old woman (who indicated she was hard of hearing and also seemed very disoriented) took a left turn into the front of my car while it was stopped at a stop line in a Target parking lot. My boyfriend, the driver, honked the horn as we saw her vehicle cutting the corner too sharply, but she continued as though she were oblivious to our car sitting there.

The driver's side corner of her bumper impacted directly into the middle of my front license plate, and proceeded to swipe across the driver's side of my bumper as she tried to swerve away. She left the bumper scraped and even tore a hole in it. At the time, she admitted fault, saying she hadn't seen the car, but later lied and told her adjuster that we had come out of nowhere and driven into her as she was almost done with her turn. While the photographs of the damage most definitely confirm our story, the Allstate agent denies any fault on her client's side and refuses to compensate me for the $625 of damage to my vehicle. As I only have liability coverage, this pretty much screws me.

I am very upset with Allstate for failing to acknowledge the evidence and for allowing a woman whose mental and physical capacity for driving has diminished to the point of danger to avoid taking responsibility for her actions. It should also be noted that, while I am a witness to the accident, Allstate has expressed that they are not interested in obtaining my statement as evidence...of course they aren't.

$625 damage to my vehicle.

Allstates client hit our car and the company refused to send out an adjuster to document damages. They were requiring us to take our car to their claims center at their convenience not ours. I would like to start a class action laesuit against Allstate requiring the company to send an adjuster to our choice of location or to reimburse us for mileage at the allowable federal rate both to and from their location, pay us twice the minimun wage for the time from our house and the return to our house, and to require Allstate to have their claim centers open 7 days a week and 24 hours a day.

HAD TO PAY OUR $500 deductible and will file small claims action against their driver to get our money back.

On June 11th 2008, I was hit and knocked off my bicycle by a Allstate client while attempting to cross the street at an authorized crossing. (The light indicated it was all right to cross) I am a 56 year old women, who has been a Registed Nurse 35 years and US Army Nurse Corps Veteran of Desert Storm. I reported the incident to this Allstate Rep. because I wanted to get my bike repaired. (I could deal with the pain and bruises) This rep. talked to me as though I haddeliberately stepped in front of the car.

She was so discourteous that I became extemely nervous and upset. I attempted to contact the Manager, Ron Hurts, leaving messages. He never returned my calls! I'm not trying to milk the company, I simply want to be treated with respect and dignity and get my bike repaired!

Brusing and pain of entire left side. Bicycle needs to be repaired.

I was in an automobile accident on 10/24/2007. I was not at fault. The person that hit me has Allstate Insurance and I've been dealing with them since then. I am working on finalizing my claim for personal injury. They offer $1,916 to cover my medical expenses incurred which is only 50% of my total expenses. My request was simple; reimburse 100% of my medical expenses for $3,829 instead of $1,916. I did everything that Allstate representatives asked me to do. I provided all the documents and was told to get my treatments done before they would speak to me about settlement. At no time, did any Allstate representatives mentioned that I was required to be treated [by their] recommended doctor.

Now, they are claiming that they are only required to cover reasonable treatments. Their guideline said they would only cover 6 to 8 weeks of treatments. I've asked for medical expert to review my case, they have a RN and a chiropractor that are not a practicing chiropracotr. They are making excuses why they will not reimburse those expenses. My car was totaled, all my airbags were deployed, and the paramedics arrived on the scene. I received all of my treatments as directed by my physician. The time and gas expenses incurred going to the doctor for treatments on a weekly basis was inconvenient and time consuming. I had to rearrange my work schedule to accommodate and incurred additional gas expenses to get to my appointments.

On 10/24/2007, I went to the Emergency room and paid $227.38 for my visit, plus $66.53 in prescriptions and medical supplies for my injuries. The earliest available appointment to see my treatment doctor was on October 30, 2007, which 6 days after the accident. I was treated for my injuries for the period of 10/30/07 to 4/9/08 and incurred a total of $3,535 in medical expenses. This equated to being treated 2 times a week during this period at considerable inconvenience, pain and discomfort. I am required to continue to do stretching exercises and swimming exercises in order to reduce the pain and discomfort I experience when I stand, sit or sleep. I dont have a private pool; therefore I am paying for a gym membership in order to maintain my daily mobility. I lost 40 hours worth of pay due to the accident and my injuries for a total of $1,250; they would only pay $1,054.89 net.

Allstate Insurance Company is taking advantage of the fact that this is my first accident and that I didn't get an attorney from the beginning. They are not reimbursing my medical expenses due to a text book guideline. I don't know how these people sleep at night. What if something like this happens to them? Allstate Insurance Company is not a company I would ever do business with.

I feel Allstate Insurance is creating a pretense in their ad online that depicts a man with long hair popping in and out of the picture and describing how the 20% is usually an important factor. The images of the other people are scowling when the long hair is visible and not when he is gone. Is this a predetermined slam against a sect of American society? If so, I have long hair and would like you to answer a few questions about Americanism, rights and the function of an insurance company. Or am I so undesirable that I don't deserve a straight answer?

I think I do, as we have been good customers of Allstate for 25 years and when renewal came up once a few years ago, I was told that they would renew me but not my Girlfriend. The same woman that has been sharing the auto, home, flood insurance for all this time. I swithced offices as this was a bigoted attitude. When Allstate dropped many homeowners insurance in Florida we, of course, were one and after that we swithed auto insurance providers to return the favor.

A feeling that my money was going to someone who is out to destroy the comfort level that I and all of us are trying to attain. Having to scurry and find providers at an inconvenience so insurance doesn't lapse. Actually, we SAVED $350 by changing auto insurance providers (no bull) indicating we were dealing with overpriced for 20 YEARS!!! So look around, there are REPUTABLE providers out there that don't want you to get a hair cut or assume a lifestyle that your agent approves before they will issue insurance!

They sent me a quote for car insurance that was $384. for 6 months, about $400. less than the going rate. I said to them, "You surely wouldn't send out a phoney quote just to get a person to call you back would you?" They said, "Oh NO!!!" They didn't call me back like they promised, so by 7pm I called them. Lisa's husband said something about his computer not working." Lisa called me back and said my quote was $158. per month or $680. per 6 months. This is BAIT and SWITCH and I thought it was against the law. What say you? Also I have a perfect driving record and I am disabled and drive my car less than 1500 miles per year. So I would be paying $1400 for park my car in the driveway.

I have been with All State Insurance for over 30 years. In Feb of 07 I got a minor traffic ticket, my first in over 30 years ( illegal left turn) This year my insurance has a surcharge of $600.00 a year (40% hike), because of the minor ticket. They say the surcharge rule has been approved by the California State Insurance Department and they cannot remove it....

So for one ticket in more than 30 years, my insurance surcharge will cost be $1800.00 (will take 3 years to remove) I think this is outrageous and cannot believe other customers are being charged this, what if they had an accident?

their tv commercials say they dont raise their rates becouse of an accident. but they raised my rates 33% after a small accident claim w/ no injuries. have to $200 more per year for insurance.

My husband has been with Allstate Insurance Company for 14 years and I have been with them for nine. We have switched all of our vehicles to Allstate from Geico. We currently have a Deluxe Homeowners Policy with at 2423 Springbrook Court in Huntingtown, MD. We signed all the papers and were due to move in on July 4th. We went on vacation to the Dominican Republic and upon our re-entry to the United States found that we had messages from Allstate about a claim that had been filed for water damage to our new home. While we were away Calvert County and the surrounding areas experienced terrible storms (June 2006).

At the time there was water damage to the basement where the water had entered through the door leading into the theater room from the outside drain. We had a $1000.00 deductible, that was paid and Servpro charged $865.28 for water removal and fans/dehumidifiers for drying the carpet. Allstate sent a check to us to cover that amount. When we moved from the rental to our new home (July 2006) my husband made sure that our Homeowners Policy covered and provided for water that backs up through the sewer and outside drains. He made these arrangements through our agent Mike Masri. This was done so that in the event that a similar incident occurred, as what happened in 2006, we would be covered. Our agent Mr. Masri added that coverage to our policy after being specifically informed, by my husband, as to how the water came to be in the home (through the outside drain and under the door) in June 2006.

Now we come to 2008-May 11-12, 2008 and we have a similar occurrence after another storm. After making a claim on Monday, May 12, 2008 and waiting an entire week for an adjuster (Kevin Kelly) to come out (who by the way was in no way professional or sympathetic to our situation), we discovered that the policy that we have to cover incase of water damage from sewer or drain backup is in no way coverage at all. We have since been told that the drain that backed up is not covered because it was not in the dwelling. So why was it covered in 2006? When this question was asked of Mr. Bret Nill, Mr. Kellys manager, he said it probably should not have been covered. Note the probably. Why did Mr. Mike Masri sell us insurance that he knew we would not be able to use, knowing full well what the previous situation had been? He probably shouldnt have sold it.

Why do we pay such high premiums for insurance, no Deluxe Insurance, if it is going to be misrepresented and then not cover what it is said to cover in the long run? We probably shouldnt be paying such high premiums. I still do not understand all of what has occurred except for the fact that we have been duped, ripped off, cheated and lied to. My husband has already suggested that we look into switching our insurance coverage from Allstate to State Farm or Nationwide. Co-workers that I have told of this problem noted similar problems that they have had with Allstate and have switched to State Farm and are quite please not to mention covered to their satisfaction.

The consequences are that we still have a wet basement, we are running dehumidifiers night and day, there is a terrible mildew smell, we don't know how we are going to pay for the repairs to the basement, our basement is uninhabitable, my husban took sveral day off work to wait for an adjuster, I took a half day off work to get answers from the agent or anyone at Allstate who would give me information. I am contemplating taking money from my retirement fund to take care of this. I have not slept since I was told that the insurance company will not cover it. I am concerned with my and my husband's health as continue to breathe in this air.

My mothers car was parked out front of my house. Late Sunday night, we got a rogue Nor'easter storm that blew in rather unexpectedly and caused major flooding. Her car had 3 inches of bay water. All State (the you're in good hands people) really are everything but that, they are arthritic, crooked and warped. 2 weeks after the claim, we still haven't heard anything and when we call the claims office, no one can find our policy, our claim number or any information as to when an adjuster will be going over to take a look at the car - meanwhile the car has had 2 weeks to dry out. Don't know about you, but I see the writing on the wall with this one - we're gonna get screwed to the wall.

Rental Car Insurance allotment - $20 a day - (now that's living it up) Rental car per day $85 We currently have 5 cars, 1 motorcycle, 3 houses and 1 boat, 1 apartment all covered by All State-We have had insurance with this company for over 20 years yet, I am still waiting for the adjuster to tell us what we are getting back and when a check will be sent to us... Priceless but even more pathetic - this doesn't even tell half of what has happened to me in the last two weeks due to this company incompetience.

This is a dual insured situation. Both vehicles were traveling in opposite directions. The responsible party, either made a left hand turn, or lost control and crossed over into my son's lane of travel. My son saw him out of the corner of his eye, swereved right and breaked. The left front of my vehicle contacted with the right side doors of the adverse vehicle. The adverse vehicle, then drove aound my son's vehicle and drove abour 500 feet down the road in the oncoming travel lane. The adverse driver was an elderly man who has no recollection of the loss.

Ms. Thomas decided comparative negligence applies as she feels my son was speeding. There is no evidence of speeding and she has no expert report to prove her theory. She was going off the damage to her insureds vehicle, a 22 year old vehicle. She then found my son failed to recognize the danger of other vehicles, untimely evasive action, inattentive, all bogas allegations. I was then offered 70%. By the way, the adverse driver was cited on the police report for failure to yield the right of way. My son had photos of the accident scene. Clerly, this was a 100% case. I refused the offer.

My car was totaled. I was seeking $4182.25 at 100%. I did not dispute Allstates total loss evaluation. I filed a small claim action against the adverse driver and appeared in court 5/19/08. The attorney for Allstate offered 80%, in which I refused. The MVA occued 3/21/08 I was already in court, I was going for it. Since My husban was the registered owner of the car, only he and my son were allowed to testify, I attempted to get in since I had been dealing with Allstate, but the attorney objected and the judge granted it.

My husban, agreeded to settle for the 80% which was now off the table. So it was settled for 70% with the judge stating, its a good settlement, left hand turn cases are never settled for 100%. We never got to presnt our case. I'm angry at Allstate for their unfair claims handling....

Complaint:Excessive amount of time to process claim(3 days) and get adjustor out to view car for estimate (9 full days(includes 2 weekend days)and still not done) on Allstate claim. Agent and adjustors giving conflicting and untrue facts about adjustor being present on site at Stanley's Auto Body Shop, Waterbury, CT on May 7 and 8, 2008.

My agent,Sean,Waterbury,CT told me on April 29 and 30 that complete information was given to claims dept. and that an appointment would be set by adjustor with body shop for inspection within a couple of days. However,72 hrs later adjustor (? Mike) claimed he was unaware of location of car and so could not schedule appointment until after he spoke with me on Friday May 2.However, several hours before his coverstion with me that same date, the adjustor took a lengthy statement from my daughter, the driver, and never asked for the location of the car.

The appointment was then scheduled for Thursday May 7,another 6 days later, not satisfactory to me, and I insisted that he must set an earlier date. At that point I notified my agent who also called on my behalf and requested an earlier inspection date. Not only did that appointment not occur,I was told by my agent that an adjustor was sent out on Wed. May 7 (untrue). Then I was told by the adjustor Jessica on Thurs. May 8 that it had been inspected (also untrue) and that a check would be issued for the repairs.

However, later that day the auto body shop called me to report that the car had not yet been inspected,so I called the adjustor back and she told me that I misunderstood her and that the inspection was scheduled for Friday May9(10 days after the accident).I asked to speak with a manager to make a complaint and I was refused.She repeatedly refused me access to a manager at which point I became quite angry, and she finally put me on hold to try to locate one. A manager never came to the phone so after 10 min I called back and still was unable to speak to the manager, as I was told she was present but unavailable in conference. I called my agent to report this and he blamed the body shop. Why? They've been waiting for an inspection, and the adjustors haven't been there yet for their lack of appointment time as they say.

Rental car fees for first week totaling $184 plus fuel $38 when surrendered. Inconvenience and aggravation with phone calls of repeated untruths. POOR CUSTOMER SERVICE!

Two an half months ago I contacted Allstate insurance paid six months in avanced and all was good untill 4/19/2008 when I got a receive a cancellation notice and there reason for this was that one of there agents she gave false information to corp. and now they are canceling our insurance for there mistakes and they won't give us a refund for what we paid in full for six months saying to me that it was human err . But we have to pay for there mistakes

having to come up with new insurance and having a cancellatons on my insurance record which i did'nt have at all .Plus messing with credit record and the cost of comming up with the fee to start all over again The stress of dealing with these people is all over whelming.

On Dec 27, 2007 I was involved in a auto accident. I was rearended by a 16 year old female driving her parents vehicle. She was cited for being the cause of the accident, and subsequently went to court and was also found responsible in traffic court. Since then she has changed her story at least 3 times, and her parents refused to allow her to the authorities, and her insurance company about the accident.

I was injured in the accident, and my truck sustained about $3k in damages along with about $3500 in diminished value, because it was brand new with only about 1700 miles on the it when she hit me. I have also racked up about $10k in medical expenses, have been the chiropractor at least 22 times, had X-rays, and an MRI, and have been through 8 sessions of Physical Therapy.

Allstate has done everything in their power to delay the settlement of the claim, and we are at over 4 months now, and even today I still have lower back pain. I was forced to retain an attorney for the medical/injury side, and now am having to get another attorney for the property damages.

My Son was in an accident with a client of Allstate. The Allstate client was charged. I reported the claim and was told I would hear from someone within 24 hours. It has been two weeks and the only person who contacted me was the Adjuster who was very nice and helpful. I have repeatly called Ms Brazell and left messages as I was told to do. We have not been contacted. When I call the number and hit the number to go to a person two people we spoke with told us that the investigation is not complete. They haven't called to get my sons statement or the Allstate client.

Therefore, my son is two hours away from home at college with one of our vehicles because Allstate will not approve one and we are stuck with sharing a vehicle between my husband and myself.

I was rear-ended by an Allstate Driver. Allstate refuses to pay for a minimal amount of therapy for diagnosed whiplash. I was told by Leigh Ann Ritter that if I was really hurt,then I would have called an ambulance. Not only that, but I sent a check back to her stating that it didn't cover my automobile damages. Marge Haller at Allstate stated that the check was endorsed two months later and deposited through Bank of America. Which is.......Allstate's Bank. I was told I signed it, but Marge Haller has not provided proof and I certainly didn't endorse a check that Ms Leigh Ann Ritter received via returned mail two months before it was cashed. The treatment that I have received from these individuals is unethical and illegal.

I called Allstate some time in July of last year. To ask for a quote for a bussiness. All I asked for was a quote. I never signed anything documents or contract accepting this insurance coverage. On 7/10/07 I was sent a quote by fax. Then in 07/12/2007 I received another fax. Eva Huerta was asking me if I wanted to start the policy on this day. The fax continued explaning that I didn't need to send any money for the down and that the monthy payments wiuld be sent every month and it would be about $98.00 per month. I never called her stating that I wanted the policy to start. I never received any payment coupons or anything like that.

So since I didn't sign or request the coverage I thought that it was never enforced. Then in April 17, 2008 I received a phone call from Eva Huerta. She was very rude she said that I had to pay for this policy. I don't think I have to pay for this policy because I never requested it. I only asked for a quote. She said she was not going to become rich from my dumb little bussiness. I don't think this person is at all professional due to the way she spoke to me over the phone and also for enforceing a policy which was never aske for or signed for.

The damages I don't know of yet. I don't don't want them to ruin my credit for something I never asked for.

I was rear ended and sustained medium to severe whiplash in December 2006 by an older driver who was insured with ALLSTATE. Since the accident and up until November I have been treated consistently weekly to bi-weekly by an osteopath and a bodywork massuese to control the pain in my neck. I was told by a local attorney's office that it is the responsibility of the insurance company to return me to the state I was in BEFORE the accident, not where they, in their grand wisdom, assume I should be. As someone with very early stage MS, they decided to focus on this alone for the first few months of what they refer to as negotiation. They wanted my neurologist to clarify if the pain in my neck was caused by the MS or by the whiplash I sustained at the hands of their client. First they said the goal was to understand if it was the MS. Then they decided that if the MS wasn't the cause then I should have healed a whiplash injury in 6 weeks. This is crazy. Soft tissue injuries often take 6 months to a year to heal or reach a plateau. Now they have decided I was over treated and had too much massage. I've never gone after them for labor losses due to pain because the massuese had my pain under control!

I've been offered a pitiful settlement and I owe the massuese close to $1500. After the Med-Pay ran out, I continued to pay to see the osteopath as my neck still hurt and I was still having major problems sleeping. I am totally frustrated at the computer-like insurance response. What are we paying for if these people are unwilling to pay out?

After two or more years of having our homeowners insurance and many years of having our car insurance with Allstate, we get a notice today in the mail telling us they will not be able to renew our policy. They say it is because we run a business on the premises. They have known about this business right from the start and they still insured us. Because we have a State License to inspect vehicles and by law have to post our sign, they are cancelling us. Our insurance agent here in Westbrook, Me knew full well that we had a business and he was supposed to find us an insurance agent to insure our garage. He claims he did and that the Marsh Agency has tried calling us on several occasions....this is a LIE! Mr. Marsh has NEVER tried to call us.

We feel that because we made a claim when my diamond rings were stolen, they decided to cancel us. Our loss was over $8000.00 and we were only given $4000.00, which did not cover full replacement cost of our loss and we still ended up having to pay another $4000.00 to replace the two rings that were stolen. They have contacted our mortgage company telling them we won't be insured as of April. We do not understand the cancellation because we never lied about our business. Knowing we had a business, they still insured us. How do we fight this?

We may potentially end up paying double for more insurance. My husband and I survive on social security disability and try to make ends meet by having our business that helps pay the insurance and our taxes which doubled this year. They are damaging us financially.

I was involved in an accident in which I was at no fault (other person ran red light and a ticket was issued), and I filed my claim through the at faults person's insurance, Allstate. While the car was still being repaired, Allstate decided that they would no longer cover my rental car anymore. The car took over a month from the day they stopped paying to the day it was complete. I ended up taking the rental car back before my car was even ready because I did not want to incur any more charges. In the end, I had to cover over $700 worth of rental fees as well as the inconvenience of being without a vehicle, for an accident that was not even my fault.

The Allstate insured car hit my car and caused an accident. We filed a complaint and the person was supposed to be there to examine the car. They were just beating about the bush. Then we complaint against it in better business bureau, which resulted in an examination. After the examination, the investigative agent told us the details, and also mentioned that Allstate is liable for the loss of the car, and told us to contact Michael for the authorization and the check on Monday. So we called on Monday to inquire about the issue and the person simply refused, what the agent told us. That is, they changed their decision all of a sudden.

This is simply ridiculous! First they were beating about the bush, and then they refused to compensate. This is causing trouble to commute to work and other necessities, in spite of all the mental stress!

I was involved in an auto accident on Fri. 2-15 at 5:05 pm on the way home from work. The individual who hit me was going 45- 50 mph and didn't even step on his brakes. This is the next day, and I'm writing to you to let you know this person has not made his claim yet and probably won't until after the weekend which leaves my car in the shop and unaccessible until Tues. because of the holiday. I do have his Policy # and his name, but it is in my car. So now I seem to be left with out a car, no tools that were in my car to go to work with today through Tues., and no rental car to get around with. I was hit from behind with no fault of my own, and because I was at a complete stop on the freeway in rush hour traffic I hit the person in front of me, and I'm the one left without a car to get to my 6-day-a-week job. Now you tell me if this sounds fair.

My car has no radiator anymore; it was smashed--all the front end was smashed, also the rear of my car and bumper, including everything that was inside. I had a computer and a high end stereo with speakers and all kinds of tools and forms. The tow truck driver said when he drove the car up the lift that the power steering seemed damaged, too, so it sounds bad.

I have been with Allstate for 8+ yrs. When my agent decided not to be with Allstate anymore, they decided to drop us. I never got the letter to switch over to a new agent because of the address or something. Anyway, we were terminated and had no insurance. When I went to the new agent to reinstate my insurance, he said they wouldn't pick us up as customers anymore. We had to start all over as new customers. To do this he raised our premium by 100%. We lost all of our deductions.

We've never missed a payment, had no tickets, no wrecks, nothing on our record. Needless to say, I switched to Geico and saved that 100% that he raised our premium to. I don't know how someone could do this to a customer that had been with them for so many years; but oh well. I'll now tell everyone I talk to, what Allstate did to me.

We drove without insurance until I got it switched over. It also caused me to have to leave work several times to get it taken care of.

I had an accident on Nov. 30, 2007. It was not my fault; a man backed into me. I have been trying to get my money for 3 months with no results--just jibberish from my agent in FL. I'm changing insurance companies at once.

The door is banged in and outside rear view mirror torn off.

I've been an Allstate Auto Insurance customer for at least 20+ years. During this time I've had no accident claims. It has been at least 15-18 years with no tickets. My driving record was pristine. I received my first speeding ticket after all this time. A 4-point ticket 40 in a 25 zone. As a result of this 1 single ticket, Allstate raised my premium by over 75%. I attempted to contact my agent of 20+ years, and was only able to speak with his assistant, who agreed the increase was unreasonable but unchangeable, due to Allstate's new underwriting policies. Even after leaving several additional message complaints, my Agent never had the courtesy to return my calls. His assistant stated, there was nothing further which could be done, and if I wanted to leave Allstate, it was my prerogative, and he understood. How unbelievably callous of Allstate to treat a long standing 20+ year customer this way.

I actually feel violated. A rate increase of this magnitude is reprehensible. It is an absolute crime, one of which Allstate without accountability has perpetrated upon a unsuspecting victim, me. Naive, maybe, but I would have never expected to be treated with such disrespect and indifference. I am currently exploring all of my insurance options, and you can be certain, I would never recommend Allstate Insurance to anyone.

I was rear-ended in a hit-and-run. I thought I would be fine because I have uninsured motorist coverage, but I was WRONG! Allstate refuses to pay all of my medical bills and lost wages. They were okay with taking my money for years, but will not keep up their end of the bargain. I will no longer do business with them. If you have Allstate, look elsewhere for insurance!

I was unable to work for several days due to the excruciating back pain and the medication that the doctor prescribed. My car was damaged, and on top of that, the claims adjuster was so hostile and threatening towards me, that the added stress actually aggravated my back injury.

I decided in August 2007 to sign up with Allstate Insurance over the phone and I asked then already, familiar with SC DMV policies if they would sent the new insurance information to the Department of Motor Vehicles. Generous answer Yes. The payment is taken out via direct deposit. So payments are never late. In September 2007 I received a letter from the SC DMV stating I was in front of suspension of driver's license and tags because I have no insurance. So, I called Allstate again over the 1-800 number and they stated We will put it into the system right away! I called back at the beginning of October (October 03, 2007) to make sure that it was sent and yes, it was sent. I heard nothing back from the DMV and AllState, except AllState took the premiums out of my account.

On January 26, 2008, I get stopped on a military installation and the police officer asked me why I was driving when my tags and my license were suspended indefinitely. That was great news! So, my car was towed for $75, my husband had to take off from his job to pick my daughter and me up. I could not accomplish my schedule, I could not vote in the primary in SC, but I was lucky I did not got arrested. I called, with the police officer present and my insurance card in hand, AllState and they stated, yes we send it in October 2007 but we will send it again. And someone from the Corporate Office will call me. So, I called today, January 28, 2008 the SC DMV at 8:34, they had not received it again. So, I called AllState back and started getting rude, yelling at them for not doing their job-they pulled the old office trick, I can't hear you, so I called an AllState Office in town after someone gave me that number. The lady, Stephanie was helpful or at least tried to help and filed the FR 4 form with the DMV. All this anguish, trouble etc. could have been avoided if AllState would have done, what all other insurances did so far with their customers: file the Electronic Registration with the DMV right away. Insurances are fast filing a form to tell DMV you have no insurance when you cancel but they are incompetent to do it the other way around: when you sign up, they need to file this proof of insurance electronically. I do not have access to this system to do that myself. A warning to all South Carolina AllState customers: Check with the SC DMV if AllState did their job.

a) I could not vote in the South Carolina primary on January 26, 2008 b) I had to pay $75.00 for towing my car, $6 for my replaced license tags and $25 for my driver's license, totally $106 in damages, besides the stress and anguish. c) I got fussed at by police- luckily not arrested d) got a migraine based on that e) missed a day at work, had to get a substitute f) spent immense time on phone to get things done g) felt like got the run-around and have to babysit incompetent employees who can barely read and write.

My car was totaled on Dec. 2nd, 2007 at 1:15 am by an Allstate insured driver. My car was parked, and I was asleep in my bed. Initially Allstate was corporative, providing me with a rental vehicle and promising to help me get compensated for my loss. It is now January 26, 2008, and I still have not been compensated and have nothing but false promises, unreturned phone calls and lies. I have a rental vehicle that is on MY credit card #. Allstate has not paid the Enterprise rental fees yet. I have spoken with Peter Estrada, Frank Algone, Barb Labanco (manager)--none of whom have returned my MANY, MANY phone calls. These agents all work out of the Woodridge, IL, office. I was offered $2923 for my Mercury Villager. I can't find a Villager of similar condition and mileage for less than $5000. Plus I'm liable for the rental cost at this point.

Finally, Barb Labanco told me my claim has been transferred out of her office and is now with Barb Mandelson in their Barrington, IL, office. Barb Lambanco promised she would personally contact Barb Mandelson and get back to me on that business day. The next day I called the Barrington office and found Barb Mandelson was out of the office for the next week--and no phone call from Barb Lambanco. They tell me that they haven't determined liability yet! (I was legally parked, and their driver hit my car.) All I want is a reasonable check to purchase a vehicle and for Allstate to cover my rental costs. I have explained to Allstate this many times to their voicemail vortex, but this simple matter is still not resolved.

On 1/02/2008, while in Florida, a senior citizen hit my vehicle. His front end went into my driver's door, as he was crossing the road. The police officer gave him a $123.00 citation for wreckless driving and not yielding to the right of way and suggested he take a driving course. It's several weeks later and Allstate is now saying this may be my fault. My car is being fixed and Patrick Hinds from Allstate states I'll have to pay the deductible. I do not want to do business with a company who isn't going to stand beside me.

I had a car that caught fire on 5/28/07. I filed a claim and now it is 1/16/08 and they are still giving me the runaround. I would like to know what I can do about this.

Here is my ordeal with Allstate. For many years I was the perfect costumer - paying my premiums, no accidents, nothing exciting. My child was about to start driving so I bought a second car. I never knew how much information Allstate withdrew from me till our first accident. I trusted my agent so I never read back the very fine prints. I have been driving the second car (7000 miles/5 year old car just out of warranty) without having a collision on it. I gave this car to my child, renewed the policy and the agent never said a thing about not having a collision. Not only that but at the time I added my child to the policy, my agent just forgot to inform me about their new product and the benefits of it--the new accident forgiveness plan.

But most disappointing was the way Allstate is threatening me now. My 17 1/2 year old rear-ended a senior citizen who dropped her phone while driving and stopped in the middle lane on green light to pick it up. Her damages were estimated at $530. Allstate didn't even want to talk to me. My car was the 2nd vehicle and a teenager driving behind the wheel. This is all that mattered to them. They double my insurance; took discounts away and gave me accident penalty. For next 3 years they would make $4500 profit..... The fact that the 1st driver's 3-year old vehicle had obvious signs of reckless driving.... Who cares? This is Florida: it is senior citizen state. I filed a complaint about this outrageous increase. A woman called me and spent 20 mins. on the phone to tell me that she can't do anything--just rules and regulations. And she told me all about the statistics...as if the years I did trauma nursing I didn't know anything about car accidents and who can cause them.

I never got the answer why they increased my premium by 40%--which is the maximum and corresponds to a serious car accident with car that needs to be totaled. Such a rip off. So parents who have Allstate already, have a proactive agent to keep you informed about all new plans and discounts. Make sure you stay abreast and read, read everything and don't trust completely your agency. Don't forget that their paychecks come from Allstate.

How can I describe the economic damages - everyone who is a single parent can figure it out.... Emotional disappointment- huge... Working nights as a ICU nurse, staying up during days to argue with Allstate....Can someone do the math and tell my how much overtime I have to pick up so I can earn for them the$4500 profit.....

On November 16, 2007, I was involved in an auto accident with another vehicle insured by Allstate in which I was clearly not at fault. The driver of the other vehicle was cited for causing the accident under Florida Statute 316.121 (Violation of Right of Way). As of today's date Allstate Insurance Company refuses to pay for the 100%-- and only for 60% of my automobile repairs. It will soon be two months since the accident occurred, and my car is still not repaired. I don't have means of transportation, and all the while I continue to make monthly car and insurance payments on it. This behavior on behalf of Allstate Insurance Company completely unacceptable. Their slogan should be NOT PAYING OUR CLAIMS - THAT'S ALLSTATE STAND

Now I'm responsible for paying a deductible for an accident that I CLEARLY did not cause. Limited on everything I do, as I don't have a car I can depend on!

The accident happened on 03/23/2007 (it wasn't my fault) and up to date, after almost nine(9) months of hard battle with this insurance company and the Maroone's Body shop, our leased car, a Volvo Xc-90, is yet to be fixed with mechanical and cosmetic problems. We had compiled a huge file with every thing related to the accident. The most relevant thing to say is my wife, our two little kids and I are driving and traveling in a car with mechanical problems, with no money to fix it. Allstate and no body cares about our situation. The Florida law procedures are delayed to get earned our demand according to our lawyer. Time is running and we can't see the light at the end of the tunnel.

My wife lost her full time employment because it required daily car use. The Company let her keep working to get a basis commission only and her salary was terminated, because the job require lot of traveling (it represent $ 18,000.00 losses in salary). We need to paid the deductible in the accident that wasn't our fault($500.00). We need to paid an inspection to Dell Volvo, to determine what must be left to be done, after the car was considered repaired by Allstate (it cost us $485.00). The accident and the troubles related with it, misbalanced my psychological life and doesn't let me sleep well till the point that I needed to visit a doctor specialized in those matters (it costs me $ 150.00) Stress has become part of our life in a way that we never felt before with no money to pay usual things, no vacation this year, driving a car that we are sure is going to fail any time. My job production is down due to physical pains treatments and visits to the Physicians ($25,000.00). The family was forced to acquire a second financed car, after rental time was gone (as we can't afford to rent a car by ourself, or assume another high monthly payment, we need to use our vacation budget of $5,000.00 to apply a downpayment to buy the substitute car; in the mean time, that the Volvo will be repaired).

I was hit by a man with no license on Wednesday, November 28th. The man had insurance with Geico, but the car was in his girlfriends name. I am injured with a contusion to my left lung. This was my only car, and I only had liability insurance. My insurance company (Allstate) has refused to help me until Geico makes a formal decision. Geico has informally told me that they will not cover him. Allstate should cover me under my uninsured motorist policy. My adjuster has left for vacation and will not be back until next week. In the mean time I have no car and no way to work which is 35 miles away. I need help from someone, and no one will help me. My car is in the salvage yard, and I have them all over me wanting me to pay for the bill, and I have no money.

Bruised lungs and constricted movement, loss of employment due to lack of transportation. Unable to drive my children to doctor when sick, or buy food for them.

I have been paying my son's Allstate auto insurance, and on September 4, 2007 we switched to AAA Insurance. We received the cancellation notice from Allstate, effective 9/5/0y, so we went with AAA on 9/4/07. We got better coverage for less money. We paid AAA for six months insurance $643.00. Allstate says that they continued to cover my son until the end of October, therefore, $183.03 is due. I was upset with them and spoke to the agent at Three Rivers Allstate Office in Oregon. I explained that we didn't send the payment that was due by 9/5/07 because we had canceled. She stated that they continued his coverage and we needed to pay; the bills keep coming.

I am sure if a claim would have been submitted to Allstate after 9/5/07 (the cancellation date), they would have said, because they hadn't received payment the claim could not be covered. I further told her they needed to correct their error and that this amount was not going to be paid. Can you please help us? From what I am reading on the internet Allstate's business practices are often incorrect. I assume that a great deal of the time they get away with this.

I am not in good health and this is just adding to my problems.

My wifes pays our insurance online. Each time a payment is due we get a call from our Agent telling us our policy was canceled or an automated call from Allstate telling us they are sending a cancellation notice if we do not pay immediately. My wife returned the last call and the person checked and said she had indeed made the payment a week ago.

Our agent called us last time and indicated Allstate had canceled our insurance several weeks before as they didn't receive a payment. Just as before the payment had been made several weeks before.

They suggested an automated payment, but we did this with her last car loan and last Christmas the company withdrew two $400 payments in two days. We had a very bleak Christmas and they said "whoops".

The insured member's under-age, unlicensed stepson hit my parked car in my apartment complex. While Allstate did take care of the majority of the damages, I was not made aware that I would be responsible for "betterment damages" ($95.00). My muffler was damaged which resulted in me having to pay 40% of the damages for that.

I was not prepared to pay anything and financially it has caused me a hardship.

You may have seen the Allstate Insurance ads on television where they state they do not raise rates on a first accident. We had been Allstate customers for over 10 years with NO claims whatsoever on our home or autos. Then we had ONE small fender bender last summer and what do you know....our rates increased by $400.

I have had auto and homeowners insurance with Allstate for over 14 years. I have had no claims. I overlooked my May bill and sent it in late. On June 6th I received a cancellation notice and a partial refund. It stated that my insurance was cancelled May 19th. That means I unknowingly drove 2 and 1/2 weeks without insurance.

When I contacted them to reinstate my policy they told me they would have to redraw a new policy. My insurance not only increased $35 a month, but I would have to make an initial deposit of 3 months coverage. I also found out they had an old contact number from me as well as my old driver's license information. The amazing thing is that that information was from Georgia and my policy, vehicle and house are all in Florida.

At 3:00 A.M. a truck crashed into my car which was parked in the parking lot of the apartment complex. Allstate does not want to take the liability even though their client hit my car. This is my only car and I need it for work. The estimate from Allstate is $3,000.00 and I don't have that money.

2005 BMW damaged in rear by hit and run. Filed claim with Allstate, told to take vehicle to their adjuster or to the body shop of my choice. Took car to authorized BMW body repair shop. Total cost of repairs were $2784.24. Adjuster didn't show up to look at car until day car was finished. Then was told door paint damage had to be a separate claim making my deductible $600.00 not $300.00.

Allstate paid a total of $1324.17. Told me I should have taken car to Maaco for repair or some place similar. Told me Allstate has the right to decide how much to pay for repair labor.

I was a client of Allstate Auto for years. I had an oustanding record and I paid my preimiums on time, all the time.

Allstate advertised for years, on national television networks, how they go out of their way to help their clients. Well it wasn't that way for me! I had a situation where I required their assistance in a legal matter and have been trying to get this resolved for years!

When I asked for their assistance they refuse to help me. My lawyer and I were on the phone with the Allstate staff and they did not help. The employees involved should lose their jobs for how they treated me.

My auto insurance has increased $313.83 due to reported change in my credit. I have had this insurance for over 13 years with no claims (auto or home).

When I checked my ratings I found my credit to be in the very good range, with no late or missed payments and all credit paid off early. My credit score was 840 (labled very good). This reporting period covered 23 years. I have two children on my policies and this affected them the most. My children have the good student discount as well.

This increase is unjustified to say the least.

I have been with Allstate six or seven years for my automobile insurance and I have an excellent driving record. My complaint is that they have increased my premium $10 in the past six months, with no explaination. They just send the policy in the mail with the increase. When I call them they all give me different excuses as to why its gone up again after six months.

I am single and struggling to pay all the increases in food, gas, ultilities and now Allstate. It may not seem like much to most people, but its alot to me. I have not had any accidents or tickets for them to do this to me.

Their customer service is very rude and I am angry and dissapointed .

On 6/1/99 I was driving W on Route 62 in Berlin, VT. As I approached the Berlin State Highway, I saw another car waiting at the yield sign to enter. I moved into the left lane to give that car room to get on in the right lane. They pulled into the right lane, then immediately attempted to enter my lane, where they collided with my car.

The police came, and their report clearly states that the other car had a yield sign. Somehow his insurance company (Allstate) came to the conclusion that 15% of this accident was my fault. I disagree completely with their decision, but apparently I have no recourse to dispute this. I made several attempts to rectify this matter on my own, both over the phone and in writing, but I was not successful.

I was surprised that there are apparently no mediation services available to consumers who disagree with an insurance company's decision. Allstate keeps telling me that they have made their decision, and that my only recourse is small claims court. I have started those proceedings, but this whole situation has left me feeling incredibly powerless and frustrated. I feel like I am being taken advantage of, and I can't seem to find the proper authority to complain to.

The dollar amount that I am disputing is insignificant, and I realize that. It is the principle of the matter that I am concerned about. It seems like insurance companies have the right to arbitrarily come up with any settlement they want, secure in the knowledge that most people aren't going to bother to go through what I have been dealing with for the past couple of months. I have found the entire situation extremely frustrating and annoying, and I would appreciate any help you could give me.

They have paid me $603.24 (I have not cashed this check). It will be an additional $106.46 to repair my car, and they had originally approved $40.00 towards two days of a rental car, but that money was not included in the check they sent. I have now also paid a $25.00 fee for Small Claims Court. Of course this doesn't include the multitudes of phone calls, letters and time that I have invested in this situation. I have also paid out of pocket for some of the repairs that couldn't wait, but I can't reimburse myself, because they wrote "final settlement" on the check, and I'm afraid I'll lose any future rights if I cash it.

You have summed up the situation perfectly in your report and you are absolutely right in going to Small Claims Court. It really is your only realistic option at this point.

Follow-up:

I thought you would be interested in hearing how it all turned out. Shortly after I filed a complaint in Small Claims Court, I received a call from Allstate's attorney. She informed me that I was not allowed to sue Allstate, as I had "no established relationship with them". I was advised by their attorney to try to get the money from the man who hit me (how's that for Allstate standing up for their customers?)

I did not want to go after this man; isn't that why the guy bought insurance? Their lawyer insisted that she was just trying to give me good advice - I could pursue the claim against them, but she assured me that the judge "would throw the case out".

For me, it was the principal of the thing, not the actual money, so I told her I intended to pursue this to the end just to make my point. I must admit that by this time I was getting fairly nasty with her; the entire thing had started to become somewhat ludicrous! At any rate, I hung up on her.

Therefore, I was surprised and amused to hear from the original woman who processed my claim THE VERY NEXT MORNING. She was all sweetness and politeness for this call. She informed me that they had looked into the case again (how many times had I asked them to do that?) and found that I "had been telling the truth all along". She actually said those words to me!!

So, it took a long time, and nearly drove me bonkers, but I got my $100 out of those unscrupulous folks! As a side note, I had a small accident this winter that was handled by my own insurance company, Champlain Casualty. I had never put in a claim with them before, so I braced myself for the same shabby treatment I got from Allstate, as I assumed this was an industry standard.

I am pleased to report that Champlain Casualty's handling of my claim was more than excellent. They arranged a rental car, talked to the body shop, and had enough respect for me to actually listen to what I was saying instead of assuming that I was lying. It's nice to know that there are reputable companies out there. I was extremely upset about this for months. I have a great feeling of satisfaction now, and I'm glad I stuck it out!

Small Claims Court is a great weapon, all right. As Amy learned, most cases settle long before they go to trial if the plaintiff has a good case and looks determined.

After recently moving to Maryland, I was in need of transferring my auto insurance from my previous state of PA. I contacted my current agent Mr. McB of West Chester PA to find out what I needed to do. He gave me a contact in Bel Air for Allstate and said that my account would transfer over without much effort.

I had been with Allstate for about 7 years, and after finally acquiring a decent rate due to good driving records (No accidents or claims ever!) I was informed that my rates would increase from about $900 per year to about $3,000!!!!

I asked where the justification was in this decision, they told me that they ran a credit check (without asking) and that my credit rating was less than average and I would have to accept their highest rates!!

This business practice of credit checks for auto insurance should be illegal. You are NOT being extended ANY credit whatsoever. It is the law that you have it to drive. They claim that folks with bad or poor credit tend to have more claims. This was very stressful because I then had to find another insurance company, which is like a crap-shoot. You pay the initial premium before you know if you have been accepted. I was rejected by one company and my money got tied up for 30 days because they'd cashed my check anyway. Technically I was uninsured.

Finally I was able to go with GEICO. No credit checks, and my rates lowered somewhat overall. Moral? Ask any prospective insurance co's about credit before providing any payment.