Allstate Auto Insurance

Allstate wrote this to me: We are writing because during the time the above policy was active, your premium was higher than it should have been for one or more policy period(s) due to a processing error. As a result, we have applied a credit with interest to your policy's past due balance and the credit has satisfied your balance." Allstate never explained how much was overcharged, what period was overcharged, when and how much was my policy overdue. I wonder how what I owed was exactly the same as the money Allstate owed me.

I lived in Hawthorne, CA for three years. I started my policy here with my agent, Chavita, in your location in Hawthorne, CA on Rosecrans Ave. He has been very caring and attentive to our needs. Just about two years ago, I moved to Rialto, CA and I have been making my payments to one of your locations at 1290 N. Riverside Ave. Rialto, CA 92376 and the employees there have been very nice. But on 5/21/2012, I have a new car that I wanted to add to my insurance and I needed to fax a proof of copy to my new agent, Tyler ** in Hawthorne, CA in regards to my car's registration. He said that it would not be a problem to have it faxed through the location where I make my payments.

So, I went ahead and did that and I had asked Mr. ** if I could go ahead and fax my proof and he was very rude from the very beginning. There was another customer there. He said no and that he was too busy to help me, but he had the shame to ask the other Caucasian customer if she needed copies of her paper work, etc. I felt that was very racist and disrespectful coming from this owner that handles the name 'Allstate' - "You're in Good Hands". It's a very racial action taken by him. I had a representative from my agent on the phone and she heard everything. Her name is Claudia **. She's a very nice lady. She could not stop apologizing for the rude and bad service I had over one piece of paper that needed to be faxed so I would be able to drive my new car! I hope this reaches the attention of your main boss because I want this person dealt with. I've been very happy until now. My husband and I are even thinking of just moving to a different insurance agency. We do not feel like we are in good hands. No one has ever made us feel this upset just because we are not white. Please make sure this is taken care of as soon as possible or I will cancel my insurance to someone that does care about their customers.

I had a policy with Allstate and ended up needing to close the account. I had called 2-3 weeks in advance and never received a cancellation letter. Well, I told them to close the account on the day of the renewal to prevent from being charged for cancellation. 2 weeks later, they took the money from my account which is the usual monthly payment. So then, I called and they filed to have the funds refunded, which only took 3 days for them to put the funds into my account.

3 months later, I received a letter of termination and a bill of $48.51, in which I have supposedly cancelled the account back on February 2, 2012. And now, it is May 5, 2012. Yet, they gave me a full refund. If I truly owed, wouldn't they have taken it out of the $119.75 that was refunded?! I called and spoken with a supervisor, and ended up getting into literally a yelling match over the phone. He told me that I was not allowed to cancel my own policy! I don't have the vehicle anymore; my husband does, and since both of our names are on the title and he is the only one driving, the DMV said that I should have been able to close the account.

I told the supervisor of my rights and was still refused to close the account and cancel the bill, considering they are charging me wrongfully. To add to it, I even told him that I have a different vehicle and have another insurance company. He stated, "Why does that matter?" My response was "Well, that means that I am still an insured driver even without your company which I don't need anymore. My husband has the vehicle, and since the registration is in both our names, I don't need to turn in the plates to the DMV."

I have my own vehicle that only I specifically drive, and he has this vehicle that Allstate won't allow me to cancel the insurance for and a motorcycle. So, even if it was "because you may end up driving it," that is no excuse, because that means I need to be on my husband's policy, since he has the vehicle! So now, tell me, someone, where do I start? I want to sue!

I cancelled my car insurance in for January. Allstate sent me a bill for the month of January. I called and sent an email to my agent to cancel. I got a collection company sending me a bill for $466.00 because I owed my car insurance for the month of January. They realized finally that it was cancelled, but won't send me a letter clearing me that they made a mistake because I say now I owe them $60.00 (for who knows what) but OK, I will pay. Allstate won't give me a letter that they made a mistake because they say I still owed them money so they didn't make a mistake. They made a mistake by charging me $466 for January insurance. If I owed $66 due to early termination of the policy for the remaining days, I want them to send me a letter that the January bill was not $466, my account was cancelled and after my account was closed, there was a balance of $66.00. I should have received notices or letter stating that my account was closed, but there is a $66 balance for two weeks between December and January 2. I switched to Geico and I am saving over $100 a month on my cars and over $750 a year on my house insurance. Allstate is such a ripoff and won't admit it.

Allstate Auto Insurance puts me in a hardship. They have not paid full amount of rental car, which is short of $400. They declined to even pay for rental car and pay for medical bills. They sent me to collection to ruin my good stellar credit, which I plan to sue them for that when it happens! They try to avoid my phone calls, and constantly play games on the phone. They're constantly switching me from claims adjuster to a new adjuster to a totally new office in another town more than several times, requiring me to send receipts via registered mail, etc. This is another ploy/stall tactic-game played by them to not pay me my due money!

I am in ruin with my health daily and trying to get better, but am very limited to my healthcare, as they deny paying with various ploys again and that does not allow a person to get better with sustained injury and added unjust stress caused by them, which now I will sue them for duress as well. It is passed the point of being angry or pissed! I do not feel up to this constant battle on a daily basis with the two insurance companies. The girl admitted drinking before she hit me, now punish her! I am not the criminal like they make me out to be! Attorney pit bull, contact me!

I changed my car insurance from Progressive to Allstate to save some money. I opened a new account on April 1st, 2012. I have letter for cancellation on April 4, 2012. I called customer service and nobody knows anything. They transferred my call for several people in Allstate until finally someone helped me. They found an error by Allstate agency online services. They want to open another application and pay another deposit because they can't fix the problems. Customer service is bad. I asked for the name of the person and they said they do not give names. Also, I try English and Spanish and both are rude speaking. I have insurance for 22 years and never have problems with others.

Allstate insured hit my car and admitted fault to the officer at the scene. The Allstate claims agent said she told him that I am at fault. He has not contacted the police officer and is dodging my calls. I received a letter saying the claim is denied and I have to repair my own car. The client and agent lied about the claim.

Allstate Auto Insurance refuses to give discount for 55 and retired in my plan. It makes sense because you can't have it both ways. If you charge more for a car that has under 25 driver in addition to and a much more experienced driver that is the main driver, then a car that has an over 26-year old and a 55-year old and retired should get a cheaper rate also. I would think that the powers that be in Allstate and beyond them would agree with my logic.

After over 30 years with no insurance claims, I had one minor accident backing out of my driveway. Allstate paid $1105 for the repair of my neighbor's vehicle and jacked my premiums $353 every 6 months for the next 3 years. My premium is going up $2118 because they paid an $1105 claim.

False Advertisement: In 2009, I was involved in an auto accident and nearly got killed and find myself now working 2 jobs to make up for this loss. I do not even believe that this company exists or do not know what they are doing with their high volume of clients.

A member of Allstate backed into my car. My insurance company told me to mitigate my own damages. In doing so with the rep, I found it ridiculous that I had to fight with a note admitting damage from their client. They asked me to inconvenience myself and drive out to them, more than 40 miles. Does an insurance company not know the price of gas? Finally, I was told on Friday that the check was mailed. I called back the following Thursday and was told it was mailed Wednesday. Sincerely, Davy taking on Goliath.

When I was first quoted auto insurance by Allstate, it seemed reasonable. When I received the bill, it was more than I was originally quoted. I needed insurance at the time because mine was ready to expire, I paid their premium. The following bill I received was over $200.00 more than the year before.

I called them up and told them not to take money out of my checking account until this was resolved. As a precaution, I transferred the money to another account until I settled this with them. I phoned them and asked them not to take any money out until this was resolved. They said they would see what they can do, but proceeded to try to take money out anyway. When they couldn't, I not only received a $35.00 charge from the bank, but also a $25.00 charge from them. I again called them to tell them to cancel my insurance at this time. A couple days later, they tried to take money out again, which resulted in another $35.00 to me. I called them again to confirm my cancellation. Now, I still get a $25.00 bill from them saying I didn't cancel in time.

And I'm supposed to be in good hands! Never let this company take out automatically from your account! If they decide to raise your premium, they do not need an explanation. I have wasted more time on the phone with them in both the US offices and their India offices without any solution. I have a better insurance company now with a $400.00 a year less premium.

I was driving my three-year old grandson on the sunny, warm evening of 7/31/2012 to get a milkshake when a man that was insured by Allstate, as was I, came off a side street gunning his car, blowing a stop sign (after admitting to drinking all day), hitting us head on at an impact of 80-85 miles per hour. He hit us hard on, totaling out both vehicles, mine only 3 months old.

Allstate has given me nothing but trouble with my injuries. I have suffered shoulder injuries, neck injuries, knee injuries, abdomen injuries. Three days after my accident, I was asked by them why I was not at work the next day after the accident. Now, mind you, I was still in the Trauma Unit. They have since hired their paid gun idiot doctors, that know nothing of your previous medical history, and paid them to say this was all preexisting so all benefits have been cut off.

They sent an open claim letter to my orthopedic surgeon saying that my surgery was billable under the MVA. He did the surgery on 1/3/2012. I got a letter 1/6/2012 saying they had cut me off and nothing would be covered. My orthopedic has written a letter stating this injury was from the accident.

Today, I get a bill for almost $30,000 for my surgery, as it has been denied by Allstate. I am not working, I have no money coming in, my neck is a mess, and they would not let me get the physical therapy on my shoulder that was required with the surgery. Now, my shoulder is frozen in place. They (Allstate) have destroyed my life.

I have paid my insurance on time always and this is how they treat you. I would love for them to get hit at 80-85 miles per hour, head on, stopped dead in their tracks, while driving at 45 mph and not be able to get the coverage they need. I was told by them to sue them. Really, so you can raise our rates more? This company sucks. Change now or if you are considering them, don't! They are idiots playing games!

I am notifying Allstate that I am canceling my homeowner's insurance and my auto insurance affective March 1, 2012. Since I have had Allstate I've had nothing but trouble with your customer service, so I went and got an agent thinking that would solve the problem. Since I was not able to get a hold of my agent I called customer service yesterday and talked to Keisha in Illinois. She informed me that even if I only drove my car 3000 miles per year that there was no way that my premium would be lowered. She made it very clear and repeated under no circumstances will that happen. Main reason for canceling is your customer service--it's a nightmare to try and talk to someone in customer service. Wherever you talk to someone they are going to give you different answers from the previous one. Enough is enough. My explanation is to hopefully help Allstate in providing better customer service.

Someone hit our car in the parking lot where we parked last February 17, 2012. In the parking lot of Diamond Jim's bar in Chula Vista, the person had left without leaving a note but the security who is working in that bar was just watching him doing it to our car. We filed for a police report, and filed for a claim to Allstate. They paid the damage to get it repaired but we have to pay the deductible of $500. They deducted it from the estimate because we chose not to take it to the shop to get it fixed because we didn't have the money for the deductible.

We called the place where we parked the car and they said that they have the information of the vehicle but they won't release it to us unless the police will request for them. But the police said that they won't do it as well as the insurance. In this case, what is the use of having insurance if they will not pursue to get the other parties involved, and they will make us pay the deductible? And the person at fault just can get away with the crime. The law mandates us to have insurance and pay them for nothing. They are making money from people but they won't get involve to solve the crime. I absolutely don't agree with your law that we have to get insurance.

I was in an accident in January of 2012. Allstate recommended a body shop and guaranteed their work. The body shop never called, even when they said they would, except to say the car was done a month later. The original estimate was $1,500 but they had managed to spend $4,000. When we got it back, the service engine light was on. I paid a mechanic $200 to check it out. He found $3,500 worth of repairs to the suspension, differential and exhaust, all parts of the car that should have been checked out by the body shop. I took it back to the body shop but nobody would tell me what was going on for another five days. They eventually said that they were fixing one of the items but that everything else was "existing damage". Nobody apologized for missing a $500 repair the first time around. That repair ended up taking another week.

Allstate ended up paying $4,500 to fix the car, plus renting me a car for a month. I paid my $250 deductible plus $200 to the mechanic. We went to go trade the car in the other day and we were offered $300-$400 for it. After six weeks of hassle and stress and after Allstate paid all that money to fix it, the car is still almost worthless. It's worth even less than I've paid for the deductible and mechanic. The claims adjuster has been worthless and just keeps saying that this is how the process is supposed to work, even though Allstate wasted $5000 fixing my car. When I asked her why the body shop missed such obvious problems, my own claims adjuster gave me a speech about how hard it is to run a body shop. I can't imagine the experience going any worse than it did. I would have been better off abandoning the vehicle on the side of the road.

I was in a car accident in Dec. 1999, and I was taken to arbitration, and still won. It was only 2 days after, that they stopped paying my medication and medical bills, and I took it to trial, through the person, not his insurance, but I had to get my own lawyer, and he had his insurance lawyer. I had jury trial, and I won that, and my doctor and lawyer got $9,500. I didn't get anything out of it all, and all I got was chronic pain that I have had to pay my own medication ever since. My injury is only getting worse. Why did I get let down by so many companies, and lose so much in my life? Please help, I am going to have to go further, and make All Sate take their lies to public.

Last month, I called my insurance Allstate to add another car and my daughter to my policy. My daughter has a perfect clean history, so do we! Before adding, I asked what the cost will be. They said $50 more per month. Two weeks later, I received a statement from Allstate with my insurance going from $156/month to $416 per month a difference of $260/month. No accidents in between the time or traffic tickets or anything to explain the increase.

I called the agent to discuss. The agent was in vacation the person who answered said, "He will call you back next week when he is back but he did verify and told me that was an error." He never called back. I did call back myself and the answer, "This is the new monthly payment!" The same day, I called Geico and requested a quote, $185/month! I took it right the way and send fax with cancellation to Allstate. It's been a week and Allstate still did not cancel my policy and they want me to pay $416.10 for February 2012! I called the main office and filed a formal complaint. Today, they still did not fix it!

The Allstate Insurance Company is demanding that I prove that my automobile is garaged at my daughter home in Bowie Maryland. I live at my daughter's home for most of the year. But in the Winter, I stay at my son's home in Las Vegas, Nevada. The car remains at my daughter's, which is also my official residence.

The Allstate agency is demanding that I provide one or more of the following documents: utility bills, valid military ID, school tax form, current tuition bills/School grad transcript, pay stub with address, incarceration letter on Jail/Prison Letterhead, Homeowners/Renters insurance Policy with carrier name and policy number, three consecutive garaging receipts.

I am a retired person of 73 years of age, of limited means. I am not employed. I am not a student. I do not own a home. I was not in the military. I do not rent and I have never been incarcerated. I have held this policy for over 25 years.

My attempts to send them a copy of my current Maryland drivers license with an affidavit that my home is at my daughter's home has not satisfied them, and I cannot honestly produce any document they list in their form. Please help me to resolve this policy problem that is clearly discriminatory to the elderly!

I had submitted a burglary claim to Allstate on 09/09/11 and was told that I was being investigated. Allstate sent a photographer to come out and take pictures after 3 months into my case. Also, I was told that Allstate will contact me regarding the approval of my case within a week. I waited for a few weeks to call Allstate to find out my claim was denied. I feel that it was rude that I have to contact Allstate to be denied over the phone and I still have not received the denial letter yet. I have been with Allstate for 13 years with only one claim. Allstate will not even cover my damages. What is the purpose of having insurance? I need my denial letter for my attorney and I would like to cancel my services also.

After my daughter had an accident (one car, no injuries), which was caused by excess sand on a highway on ramp causing her to hit the guardrail, my monthly rate went from $302.00 to $546.00! I am a widow, retired, living on my husband's SS income. I also have a house in foreclosure, which caused my credit score to plummet, and which is probably another reason for the increase. Between my husband and I, we had Allstate for approximately 50 years! And this is what they do to me? How am I supposed to pay for this? I did get quotes from other companies which were comparable, but where is my loyalty from Allstate?

I was in a car accident in 1999 of December and I had Allstate full coverage. I had received a soft tissue injury on my neck and back and Allstate took me even to arbitration so I had to defend my injuries with them. Both insurance, the other person that hit me had Geico, well, it took about three years. I took the person to court and I couldn't bring up his or my insurance but one that don't make sense. I had to pay for my lawyer and he had Geico lawyer and didn't have to pay for it. Well before the trial, I won the arbitration but they still dropped me and refused to finish paying for the medical I was getting and Geico only paid for the car at that time so I lost my job because I couldn't do the required job requirements.

I went to trial and it was found I had been injured in the accident and I was rewarded $9500 and they took out $3000 for my medical. Why? And the rest went to the lawyer. I went home and didn't get no help after that. I was by myself and had to pay for my medical after that. I think Allstate should have given me the medical coverage I needed and had paid for for having full coverage. So I'm just wondering what I can do to get medical. Maybe they have something out there that I don't know about. It just don't seem far. I have the pain and have to spend a lot just on medication and see the doctor for my medication. Please someone help me. I could get on disability but that's only if I don't work. Well, that can't happen because even if I have chronic pain, I have to support my family and to get on SSD, I can't work. Life isn't fair. Thanks for hearing my story.

I submitted a claim due to water damage at my house, on 08/26/2011. The damage was assessed by Allstate at the end of August, and contractors hired by Allstate arrived, and removed/ripped out the damaged walls, ceilings, and floors in various locations throughout the house, walls in the living room, bedroom, and basement, flooring in the living room/dining room, flooring, and ceiling in the basement. In addition to the areas mentioned above, the outside siding was also damaged.

We had several contractors come to the house, and provide estimates for repairs. All estimates have been faxed between September 20, 2011, and Septmeber 30, 2011. In addition, at the claim estimator's request, we have sent several e-mails with photographs attached, showing the state of the house, after Allstate removed the damaged areas. The total of all estimates was provided in the estimates. To this date, we have only received a check for a small amount, which covers only a portion of the needed repairs.

Today is January 26, 2012, and the condition of the house, and the time Allstate is taking to provide payment is unacceptable. There are two disabled people living in the house, and are unable to live comfortably due to its current condition. It is unacceptable to be treated in this manner. I have been an Allstate customer for over ten years, and I hope that this is a one-time experience that I will never have to endure again.

I purchased a policy for $582.48 for 6 months. They raised the premium without telling me or my authorization, then refunded me. Now they sent me to collections for the amount refunded and say I didn't cancel when I did. They also conveniently said, they get rid of their audio tapes so I can't prove it. I offered to pay for the month they said they covered me, even though I canceled at the rate that I purchased at, but they said that wasn't good enough. The person I talked to refused to let me speak with their manager and said they were the final word and nothing could be done. I have never been so angry with a company that feels they can change their prices and do whatever they want without any recourse.

I filed a claim when their client rear ended my car. They denied my claim! They are the worst insurance company. Their adjusters were extremely rude to me. I asked to speak with the supervisor and she said they have to look out for their client even if they lie! I plan to sue. Everyone needs to know how crooked and unfair this company is!

Hey, I am hoping you guys could help me. I had an accident were I was no fault and Allstate Auto Insurance has not paid for my medical bills and is about to go on my credit report. I have the no fault and why should I pay my ambulance. This bill has been sent to me a couple of time. This is the last time that is going on my credit report.

I have worked very hard for it and it is causing me lot of problem in my mind and can't even sleep because of this. They give me two report numbers: the first one is 0218390573 and then today they give me a different one 0219435021. Today, also I went through an investigation and the person who took my case; I have never spoken to her. I got her name today Nichol D. They always have me talking to someone else. The people from Allstate were kind of surprised by that.

This is driving me crazy. The policy number is 993407342. Allstate is under my wife's name Ana N. I am in the policy, Hector N. as husband. This is the number from Nichol D. 516 574 8080. I try to call, no answer but maybe if you guys call and try at least to see why are they not paying for my ambulance bill. It is almost on my credit report is affecting my life and also my family. I got 2 kids; one 5 and the other is 3. Please help me. Please I don't want that on my report and the accident was not my fault.

I've been with Allstate for 8 years and never did get any better monthly rates at all or deals! And one time I was "late" in 8 years, only one time. And they ** me and raised up their monthly payments and I wasn't able to continue my monthly payment through checks any more. They insisted on an automatic withdrawal. It was that or nothing. I'm happy to say I have finally left them. Allstate in "Hesperia" with Rick ** are for themselves, not the customer and they will never give anyone a deal. I received a letter from Allstate saying I qualify to a reduced monthly payment. As soon as I told Rick, he laughed and said it wasn't for me. Then why in ** send me that letter which I had to fax to him because he couldn't find it.

This tells you how much they don't care. Well, I'm glad to say it's over now and i will never "ever" recommend anyone there. They are a High Desert rip off! People in the high desert, beware of Rick ** insurance! Please! There are better insurance out there for the same protection and less money, Oh, I almost forgot. I never did get the offer to get a check every year or 2 for being a good customer. Rick ** wont let that happen. I won't even rate them because there is "not" a lower star to start with. I never did get a good deal nor good service. All they want is your money and if you ask for something to help you, they will turn you down and Rick ** has a ** attitude. He should not be running anything but his own shoes, in my opinion.

Allstate Insurance Company illegally withdrew $273.00 from my bank account for a policy that was cancelled the same day and put me through ** in trying to regain my money after speaking with several supervisors and over 20 calls and filing a complaint with them to I have received only $159.61 after being told I would receive a full refund. I noticed on this site that I am not the only person they have done this to.

I feel that they intentionally did this to intimidate me for canceling a policy that I would have paid over $1140.00 a year more than with my current carrier. These practices are illegal and I would like to know if there has been an ongoing investigation into the matter being that there are numerous complaints on your site for the same thing. I do also intend to write an official complaint to the Commissioner of Insurance here in Georgia as suggested by my current broker.

Tesa H. is an agent with Allstate and she never got a statement from her learner's permit insurer who drove w/out a license's driver next and her 9 year old in the back seat. Her insurer smacked into me as I signaled my car into reverse to back into a parking sport. She almost hit and ran from the accident. I called the cops and got a police report. The cop gave her 2 tickets.

Before I explained what had happened Tesa had already made up her mind about how much she wouldn't award me money wise. She instantly blamed me without taking a statement from her insurer and without looking at the police report. The Alllstate inspector who looked at my car and gave an estimate said it looked like it was the insurer's fault. The damage is obvious. He awarded me $265.00 for the damage. Tesa opposed it and only thinks I deserve 25% of it.

Disabled persons rear ended stopping for school bus. Same were not at fault. We didn't sue because we tried to do the right thing. Now I owe money and it cost my friend as well. I was hit from behind stopping for a school bus. I was not at fault. I suffered a cervical strain with a pinched nerve. Allstate was the responsible party's insurance carrier. Their claims processor Joseph ** lied to me about the amount of money due back to Medicare and coerced me, a mentally disabled person, to make a settlement costing me $4,605.51 and I got $333.54. I tried to do the right thing. All I asked was they pay my medical. It's now costing me.