Allstate Insurance

Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv.

Select an insurance Auto and Home Auto Home Life Health Long Term Care Are you currently insured? Yes No Enter ZIP • Allstate Auto • Allstate Homeowners • Allstate Life --- News • Lawyers Rate Allstate as Worst Insurance Company • Consumers Want Allstate Records Kept Public • Consumer Group Blasts AllState • Texas Orders Allstate to Pay Homeowners' Claims • Mississippi, Insurers In Stand-Off Over Hurricane Damage • Florida Consumers Sue Allstate

James of san jose, CA November 3, 2009

Water damage, took a week for adjustor to approve restoration company to remove damages. Gave approval to restoration company to remove damages, then backtracked and claims company is responsible for removal of what they consider unnecessary repairs. Insurance states that if damages are not claimed at time of incident, they won't pay claim, but won't pay for insuring all potential damages for mold, water, etc. are taken care of at damage. Insurance wouldn't provide a contractor to go through, stated in past that didn't work in their best interest. Now since the two proposals are higher than they approve, they have brought in their own contractor.

alice of providence, RI November 3, 2009

I have a entire wall leaning on my home and the claims ajuster refuses to send an engineer. He told me he was no engineer and could not find why my walls are leaning. then he said he was not sending anyone and he was dening my claim. The supervisor hung up the phone on me and refuses to refer my complaint to anyone else. I can not live in my home because it is not safe.

JoAnn of Sugar Land, TX November 3, 2009

My agents office has contacted the home office of Allstate several times to let [them] know that there is NO Nicholas I. living in my household. [Their] employees could look at the Fort Bend County CAD records and see that the I. family were the previous owners at this location. When we purchased this house, WE DID NOT PURCHASE THEIR SON TOO, he left with their boxes. Please stop senting letters stating that [they] have IDENTIFIED Nicholas I. as living in this house.

I should not need to contact my agent, and in turn her contact [their] office more than one time concerning any issue! Again, do [the] research. Again, this is not a problem with my agent or her office, it is a problem with the home office and their employees not making the correction when notified.

nicholas of deming, NM October 27, 2009

a few days ago my wife and I rcvd our homeowners insurance renewal papers and were disturbed by the increased premium required. We called a few other ins providers and some of the questions caused us to look closely @ our existing allstate policy. This review caused us to wonder if our current policy was written properly. The biggest question was about the rating info that said our dwelling was of "frame construction". When we were unable to contact Mr. S @ his business #, we called the allstate hdqtrs toll free number and ended up talking to a customer service rep (Brian) 10-24-09.

We informed Brian of our concerns about having a policy that did not reflect our existing home. We were told our existing policy was for a "stick built" home and our home is a manufactured home. Brian was informed by us that at the time we took out the policy with allstate the agent was informed we were in a manufactured home and provided the agent with the make and model + square footage. We were asked if the agent had inspected the property. We advised Brian that we had never seen or heard from any allstate agent since we opened the account with allstate. We expressed our concern that this misrepresentation of our property could (if we had submitted a claim) cause allstate to not allow our claim. Brian indicated allstate would honor the claim if submitted, but would require re-writing a policy reflecting the manufactured home.

We advised Brian that now that we know there is a problem shouldn't we have a revised policy if something should happen that would require a claim. Brian said he didn't think that would be necessary, but since we and he were unable to get thru to our agent in NM, he would transfer us to an agent here in Deming. We were refered to a lady named "Mary Kay". She said she could provide us with coverage right away and would call us back ASAP.

10-26-09 we were contacted by Mr. S of allstate in Edgewood,NM who advised us that he was not the original agent who wrote our policy, but had only been given the policy a few years ago and the original agent no longer worked it that office. After we explained our concerns about the irregularities with the policy ( Mary Kay had indicated our policy said we were inside the limits of the city of Deming) and if allstate could use this as an excuse to disallow us if we had submitted a claim Robert assured us that allstate would not ever do such a thing.

Robert explained that they (allstate) would simply pay the claim and close the old policy and than write the proper policy for a manufactured home. Robert indicated if we were inside or out of the city limits of Deming made no difference plus an agent could have inspected our property without contacting us and simply taken a picture of the exterior.

10-27-09 Robert contacted us to provide us with a new quote for a policy on our manufactured home. He assured us that we could simply write a new policy that would take effect after the old policy expired. (policy # 9 36 544227 exp 12/1) Robert also indicated that we had his word that allstate would not require us to any payment of fees for back coverage since the misrepresentation was not of our doing. Robert gave us a quote of 531.00.

WE expressed to Robert that we felt the reason the original agent failed to give us a policy that reflected our actual requirements was that he could bid below any other legitimate offer. While calling around for offers of a new policy my wife rcvd a call from allstate "Customer Resolution Dept" Ms. S advising her that if we were to pursue this complaint allstate might "back charge us" !!! This had all the feeling of a not so veiled threat that only added insult to an already open sore !!! Becky's phone # is 1-800-995-2587 ex4575. I called Becky back to ask her if she may need to talk with agent Robert S. She was not available even thou it was only about 2:30 pm dmt and she has not yet returned my call.

Billie of Eastpoint, GA September 22, 2009

There were several hail and wind storms in Georgia this past spring2009 and the neighbors and I noticed damages to our roofs. I had the unpleasant opportunity to have an adjuster with the worst attitude..Like I owed him something.Not pleasant,no handshake or introduction as to who he was ,just maam I am here to inspect your roof! After the inspection he told me he saw damage but he could not justify my getting a new roof,he said things looked iffy. I asked what did iffy mean he said there could be damage and maybe not.I asked him could he be more clear and he said as he walked away that he would have my estimate in 15 minutes. The estimate covered the leak in a closet and the mold in the garage but nothing else! If you get rid of the mold and fix the closet and the roof still leaks what was accomplished? Another adjuster came out after I complained and I knew they were not going to go against a fellow worker but I thought Id try nothing folks roof still leaks. Thanks Allstate

ANNE of LANCASTER, CA September 21, 2009

I had a water damage claim in June, had to move out of my home and left it in hand of Allstate contractors. In July there was a burglary, and when I investigated found that every single windo in my home had been left unlocked. I am now suddenly being non renewed (Oct 8) because of 2 claims.

Butch of kings mountain, NC September 16, 2009

For several months I have tried to resolve an issue of hail damage to my home. [Their] representatives/adjusters, Stevens, Morgan, and others, have been extremely rude. I've had 3 certified and experienced roofing contractors to inspect and provide documented proof of major hail damage, but the adjusters will not confirm. I have asked my agent, R. Francis, to assist, but he will not return my calls.

I plan to file a complaint with the North Carolina Insurance Commission tomorrow. I have the name of a qualified roofing Engineer, and may be forced to seek legal representation. Allstate is disgraceful and arrogant. I will detail this travesty to everyone in the small town in which I have lived for 50 years. This has taken a huge amount of my time to manage and detail and considering R. Francis will not return my calls, I see no other option.

Paula of LaGrange, IN September 12, 2009

I have been with allstate for about 3 years, homeowners and car insurance. They offered a great service. Accidently I had two homeowners policies, one was with state farm and it came out of my scrow account. And I payed (ALLSTATE FOR 3 years) I wanted to cancel Allstate and have all 3 years of the money back, since that if I had a fire the two insurance would't pay. Allstate refund me (628.93) and it was canceled on Aug, 09

David of Suwanee, GA September 9, 2009

Subdivision our home is in (Grand Cascades), was hit by a hail storm on January 5, 2009. We have been given estimates by (3) roofing companies that our roof has hail and wind damage. (6) homes surrounding us ((1) on each side=2, (1) in the rear and (3) across the street from us all had roof replacements from hail damage. (2) of the homes are also insured by Allstate. They had no problem getting their claims approved. It is virtually impossible that our home, in the middle of (6) others, has no damage. (2) different adjusters from Allstate came and looked.

The 1st one took pictures and reported minimal damage, the second one said that it would "look bad" if he contradicted the other adjuster. However, he approved money to fix the leaks inside the house. If the roof was not leaking, why would you give us money to repair the leaks inside? Is that not an admission of damage? The fact that he did not want to contradict the other adjuster should be proof enough. Another Allstate adjuster told our neighbor that the subdivision was labled a "Natural Disaster" as a result of this particular storm. That the claims are not going against premiums. It was an "Act of God".

There have been over 200 roofs replaced in the subdivision. I can get a list of all of them and the homeowners names. Allstate continues to drag their feet on this. It is now in the hands of an advocate. It has been over a week. The most recent roofer is prepared to state the damage from hail and wind. We continue to have interior damage when it rains. Ceiling damage on the interior ceilings which Allstate has paid us 1500.00 to repair. The cost of a roof replacement is approximately 8,000.00 - 11,000.00.

Shelia of Flowery Branch, GA August 28, 2009

We have had our homeowners insurance with Allstate for the past 22 years. In May my ceiling, in the kithchen started to bow. I called the local handyman to come to my house in order to find out what was causing this. When he cut into the ceiling, water poured out of the opening.

Turns out the valve on my toilet, in the bathroom above the kitchen, had been leaking. I had the toilet replaced two years prior and I am sure that the valve was damaged during the installation. My sub-floor, drywall, kitchen cabinets, tile, vanity, tub, insulation, and back splash all had to be removed, and of course everything had to be replaced.

I called Allstate and they sent an adjuster out to survery the damage. After his asessment, I was told that since the damage was caused by leaking water and was not the result of a burst pipe they were unable to cover the water or mold damage. I called my insurance agent and he was totally ineffective. He offered to try and get us some help but he never even called back. I also called Allstate, in Charlotte, and appealed to them to reconsider their decision. Their answer was; "I'm sorry, but your policy doesn't cover this type of loss, you should get the person who installed your toilet to pay for the damage, and by the way, thank you for being a loyal Allstate customer".

What a joke. Allstate just exludes any loss that they have had to pay for in the past. They pick and choose what they will cover. The policy should just list in plain and simple English what they will not cover. My policy is smoke and mirrors and subject to Allstate's interpertation. Also, why does Georgia allow Allstate to exclude this type of coverage-just think of all the two, three and even four story homes in Georgia that this type of incident could affect. If I could've seen into the floor or ceiling then I would've fixed the leak. Since it was hidden, there was no way to know, until saturation. I guess I should be happy the ceiling didn't fall on my head.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |