Allstate Insurance

Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv.

Select an insurance Auto and Home Auto Home Life Health Long Term Care Are you currently insured? Yes No Enter ZIP • Allstate Auto • Allstate Homeowners • Allstate Life --- News • Lawyers Rate Allstate as Worst Insurance Company • Consumers Want Allstate Records Kept Public • Consumer Group Blasts AllState • Texas Orders Allstate to Pay Homeowners' Claims • Mississippi, Insurers In Stand-Off Over Hurricane Damage • Florida Consumers Sue Allstate

Gabrielle of League City, TX January 18, 2010

They are not nice to their customers. I sent them a fax several months ago to cancel my Flood Insurance with them. Come to find out it was not cancelled and my Mortgage Company paid them. I called Allstate and they said it was finally cancelled and a refund check was sent out on 1/2/10. I never received the check so I call them again. They told me the same thing.

I finally called FEMA and they told me it was not cancelled. So I took care of it with FEMA myself. I called Ray Soto Allsate Insurance back and spoke with Eric and he was rude and hung up on me. People like this does not need to be in business, they are rude and do not care about their customers. No refund check received as of this date.

Desiree of Dallas, TX January 17, 2010

Allstate has held my Homeowners Ins policy since 1986 and when I've filed for a new roof, it has always been denied. I replaced my gravel roof with asphalt singles myself years ago. In 2009 2 companies told my I needed a new roof but gave me 72 to repair it. I paid over 250 to repair it and recently several ceilings are showing water damage. They will not help me and my agent says he doesn't understand why they refuse. Water seems to come in the vents on each side of my 1 story frame home and Allstate says the vents are not part of the roof, I say they are above the roof ARE part of the roof.

I've also recently complained to the Insurance Dept of Texas for help & am awaiting their reply which can take up to 8 weeks. I've paid my premiums & probably enough to have paid for a roof anyway. Pls, I need help because Allstate has now increased my premuims @ 30 ea month & taken me now off of the NO Claims List. I'm afraid I will be cancelled before my roof is repaired by them and no other insurance sompany will pick me up as a client. My policy is an old one with 250 deduction but they want to re-write another policy with a higher deduction (1000 or 10%) I don't want to because I am retired and on limited funds. Pls HELP ME.

Rita of Chicago , IL January 15, 2010

I have set up for automatic installment payments to be debited from my bank account.Allstate has been making monthly debits from my account for the last 5 months with no problums. this month i got a dun notice that if i didnt pay for the last two months my insurance will be canceled. when i called them i found out they were using the wrong credit card number. stating they didnt get last months payment. when i faxed them prove that they did debit for that month. she lied and said they couldnt get payment for only one month. but they already debited for 2 payments. therefore i am paying my Dec. payment twice. the Allstate agent is never there when i call and i never receive any calls back when he is. I called the Allstate headquarters and talked with a Jen but got no help there. i am on a fixed income and cannot afford double payments. all i want is the money they are cheating me ,back.

Jeffrey of Rochester, NY January 8, 2010

Before purchasing our new home, I called around to compare prices for home insurance coverage. AllState offered the best coverage for the lowest price, so I went with them and paid the quoted annual premium of 423 for 257,000 of coverage.

About a month later, a letter arrives saying that my insurance premium was actually 722 annually because they reappraised our home for 440,000.

I quickly switched insurance companies to State Farm. I had them do an inspection before I signed up and who set the replacement value of the home at 270,000.

I must have talked to 10 different people and faxed a cancellation notice over 2 times before AllState finally cancelled my account. After talking to an additional 2-3 people, I was told that I would get a pro-rated refund, but based on the 722 premium, which I never agreed to!

The lesson I take from this is to always have your home appraised by the insurance company before paying them anything (we were in a bit of a rush because we were headed to a closing). Secondly, even though they'll charge you for the privilege, only pay month-to-month for the first few to make sure they don't try to screw you once they already have your money.

Brian of Liberty Twp, OH December 7, 2009

My homeowner's policy for my Kentucky Home has arbitrarily doubled over the past 3 years from 660 to 1226 annually. I have had no claims and there have been no changes in this property to warrant this type of increase. I contacted my Agent when the premium increased last year and they said they would check into it . . . . they never resolved my concerns. I followed-up by using Allstate's web-based customer complaint process which did not resolve the issue. In a last resort I called and spoke with many customer service representatives including a call to the chairman's office, I was consistently ignored or not responded to. This increase is unacceptable and scandalous! I feel that they offered me a low, but competitive, initial premium to get me to select Allstate then over a couple years doubled the premium without cause.

Allstate should establish a fair 3-5% annual policy premium increase which would make my current premium ~750 annually . I am requesting that Allstate adjust my Homeowners Premium from 1226.26 to 750 annually and would like consideration for a refund of the difference from the actual premium I paid to a fair 3-5% annual adjusted premium for the last 3 years of over-payment.

layla of saint Helena, CA December 5, 2009

Allstate cancelled our policy after we submitted ONE claim in 20 years for a 600.00 floor replacement. Our agent MIKE B lied and told me I had no insurance. He proceed to intimidate me by asking me to get someone else to read the policy for me since I was not able to read!. When I insisted we had a policy for such damage, he sent someone out. They paid us 600,oo for the damage and then CANCELLED my home owners insurance. I called Mike B back, he NEVER answered any of my calls. I received a letter that said he would reinstate my policy for 100.oo more a month!!

Our daughter was in a major car accident...we had full coverage and had to fight for 13 years for justice. In a court of law we were awarded 1.4 million dollars in damages. Allstate offered us 15,00. These are people lives, these are our children. These are the loved ones that we THINK we are protecting but if fact, when you buy a policy with ALLSTATE you are buying a cheap piece of paper, nothing more. When you need them, they will NOT be there.

During the 13 year law suit, we have watched them lie and lie and lie and lie. We have watched more evil people lie then you can imagine. One attorney for allstate claimed we took our daughter to a doctor after her accident and asked the doctor to tell her she had a injury. Can you imagine! Such evil, such deceit. I want everyone to know, if you never have a claim, YOU ARE IN GOOD HANDS. They are good at taking your money. If you have a claim, they will lie, find clauses to make sure that that the insurance you thought you had,you in fact do not have. Everytime and in every way possible..

Octavia of Lithonia, GA December 5, 2009

Allstate took 2 months to process a claim for rain damage. I finally got a decsions yesterday on 12/5/09 that they will not pay my claim. They said rain was coming into my home by the vents and that was workmanship, which is not payable. The strange thing was that the first report was supposedly lost. It sounded strange. I told Mr. Garrent to send over the summary because I will take up the damage with FEMA. Now he won't send my summary.

victoria of reno, NV November 28, 2009

when i purchased homeowners insurance for [home], i asked for a full million dollar murphy's law type coverage rider in addition to my homwowners policy, at the time i statetd if something can happen it will, in case i am sued for anything.

well something did happen, i got sued and allstate helped at first but found a LOOPHOLE and now i have lost everything, i am homeless except for the charity of my son. i have lost apx one million in financial assets and another million in grief and medical problems resulting from this inceident.

James of san jose, CA November 3, 2009

Water damage, took a week for adjustor to approve restoration company to remove damages. Gave approval to restoration company to remove damages, then backtracked and claims company is responsible for removal of what they consider unnecessary repairs. Insurance states that if damages are not claimed at time of incident, they won't pay claim, but won't pay for insuring all potential damages for mold, water, etc. are taken care of at damage. Insurance wouldn't provide a contractor to go through, stated in past that didn't work in their best interest. Now since the two proposals are higher than they approve, they have brought in their own contractor.

alice of providence, RI November 3, 2009

I have a entire wall leaning on my home and the claims ajuster refuses to send an engineer. He told me he was no engineer and could not find why my walls are leaning. then he said he was not sending anyone and he was dening my claim. The supervisor hung up the phone on me and refuses to refer my complaint to anyone else. I can not live in my home because it is not safe.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Back to the top |