Alfa Auto Insurance

I was driving to work on December 7th, when I was rear-ended by a "client" for Alfa insurance company. The kid who hit me got out and said he was at fault, told the police he was at fault, and the police report says he is at fault. I contacted the company, which is a total joke, and they tell me they can't do anything until their policy holder calls and reports the claim first. After 4 days, I called again, and they tell me the same thing. I was told I was stupid, and had no idea what I was talking about, while trying to get some help.

Joan Palaez, who is about as helpful as a pile of bricks, was assigned to my case. He is awful. I could barley understand half of what he said. He was unprofessional, and had no idea how to do his job. He told me he was going to deny my claim, because I wasn't able to provide enough information to prove his client was at fault. I guess the Arkansas State Police report backing up my story wasn't "worth" to be considered a statement. What a moron.

This has been the biggest mess of all. After having an attorney type a statement, threatening to file suit if they did not provide repairs to my car, I was quickly sent to "upper powers", and my claim was processed. Their service is awful. They fixed my car at a shop of "their choosing", which did terrible work. They installed a new white back bumper on my silver car. It was not painted. I went to get my car from the shop, and the employee there said that the Alfa company did not provide enough money to paint the bumper.

Ridiculous. These people are a joke. I have since filed a suit against the company, and I am waiting to hear their next bunch of excuses, as to why they are the worst insurance company I have ever heard about.

On October 23, 2011, my car was struck by one of their clients while my car was parked. I called them the next day, and they refused to give me a rental until the adjuster came to look at my car which was 5 days later, which until then, I was paying someone to take me back and forth to work. They said that they would not reimburse me for the money I paid.

Then, when they did give me a rental, they made me return it before I received my check for the damage done to my car which was totaled. I then had to pay someone again to take me back and forth to work for another week, which again, I had to pay for. I think this is rather ** since it was their client that hit my car while it was parked and the ** was picking up his cell phone from the floor board. And since this happened in Kentucky, the man was not cited since Kentucky is a no fault state which leaves us to ask, why does Kentucky have police officers anyway?

A young man with a suspended license crossed over three lanes on the interstate and hit my husband, who was driving our new car. Ran him off the interstate at 70mph. This young man's insurance carrier is Alfa. Police report was filed, indicating fault of the young man. I called my agent at Allstate, she said to contact the Alfa agent and I did. They sent me to their claims adjuster, Craig **. This guy is a hateful, unprofessional individual. When I explained that we needed to proceed and what happened he said, "Well, that's your story". I said, "No, that's what your customer admitted to and what the police report reflects". He said he would have to speak to his client. Well, it has been two weeks and Alfa has done nothing. I had to file with Allstate to get into a rental vehicle. And when my car is fixed, I do not have the $500 deductible. The Allstate claims adjuster says that the kid who hit my husband won't return his calls to take a statement. Craig ** will not attempt to speak to his customer either. We will be getting a lawyer.

I separated from my wife in April of 2011. When I separated, I emailed Robbie ** who was our insurance agent and wife's cousin, and told him that I needed my policy on the vehicle I had. He told me that he couldn't separate the policies until we were divorced. He also told me that he had talked with my wife and told me to just send $66 for my share of the insurance. I sent it and she cashed them for four months.

On august 7th, my vehicle was damaged. I sent Robbie an email about the damage. I called Robbie and he gave me the claim number. I asked him if I was covered for a rental and he couldn't tell me; he referred me to claims department. When I called them, they told me that my insurance had been dropped on August 6th, one day before my accident. I called Robbie back and he just stepped out the office. I asked for someone's higher-ups number and was referred to Jan **, Robbie's administrator. After explaining this to her, she told me that she would have to get with the underwriters and someone would call me but that was a week ago and I haven't heard anything yet. The insurance agent is the one who made this arrangement, he should have notified me when the insurance was canceled. I have copies of all emails.

I am going to pursue whatever level is necessary to get my vehicle repaired. Robbie ** should not be allowed to sell insurance if this is how he represents ALFA. I will never use them again and I am going to pass the word.

I have had one problem with the store that keeps repeating: always out of at least one item I need for my recipe at the time. Sometimes it's an uncommon item that I have to go to Vons for or what usually is a very common item like split green peas that they can't seem to keep in stock. I have discussed this with employees over the past year. But there is nothing they can do about it. About 4 weeks ago, when yet again this store fell short of an item I needed, I talked to the general manager which is no easy task and time-consuming. He apologized, and yet again I ended up at Vons.

Yesterday I went in to redeem my stamps for a pan. I was told they ran out of every item and that they will have more tomorrow (today). I went back today. I asked a cashier about redeeming my stamps. She said I had to go to customer service. I went to customer service, and there was a sign that stated see the cashier. Well, to make a long story a little shorter, I was told to come back tomorrow and that they still did not have the items. At this point, I was not very happy and asked to speak to the general manager.

15 minutes later, someone other than the general manager showed up. I went from being unhappy to being upset. Since I could not speak to the general manager, I asked for the name and telephone number of the district manager. So she gave me the name and number. Then I went home and called the district manager. Well, wouldn't you know it, it was the wrong number. I then attempted to contact Albertson's Corporate office and was given a number to customer service. I find out that Albertson doesn't even do their own customer service; they send it out to a third party.

Is there anyone who has any suggestions? I am willing to put in as much time and energy as it takes to get Albertson's to change their customer service policies to be customer-friendly.

I am currently a policy holder with Alfa Insurance. Two weeks ago, a piece of wood flew up from the vehicle in front of me, which broke my windshield. The following day I tried to make an appointment with the local Glass America (who conference calls your insurance company to make a claim). The claim was put on hold due to lack of information somehow. For the past 2 weeks, I've been trying to contact this Kevin ** person to clear up any possible information that was left out. I live in Kentucky where there is a $0 deductible on windshield replacement. For some reason, I feel as though I'm dealing with a circus who runs me in circles time and time again with their barrages of different phone numbers that all lead to one place, a voicemail that no one checks or responds to.

Well, I just ripped a dreadlock out, and I thank my blood pressure is yet to come down to normal.

I had a 98 F-150 truck that burned up on November 12, 2010. I have never had a claim on insurance, so I asked the police what I needed to do. They told me to call insurance people and let them know what happened. At that time, the police told me there would not be any report because the truck burned due to an electrical malfunction. Since then, I have contacted the insurance company several times to find out when I would know something about my claim to no avail.

I have sent them everything that they asked for and still, nothing. On the night of the fire, I was on my way to empty out my storage and move to Oklahoma but my truck caught on fire. I bought a bus ticket and left everything in storage which is costing me more than I can handle.

I made it to Oklahoma and found that my pre-paid phone didn't work in the area like it was supposed to, so I used a neighbors phone to contact the insurance company and they used caller ID to call back and harass my neighbors and call them liars. So now, I have problems with my neighbors because I called from their phone and can't even get to the surgeon's office for surgery because I have no transportation.

I have answered all their questions and provided all the documents that I have and still, they will not settle. I desperately need transportation to my doctor's appointments and such and they are still giving me the run around, and I don't have the money to hire a lawyer because I only draw social security disability. Can you please help me in this matter and let me know what I can do to make the hurry up?

Thank you very much for your help on this matter.

I was in a car accident with one of their policy holders in which she was clearly at fault from the police and accident report. Adjuster said it was my word against hers and my claim was denied. When I called to report it, he gave me the run around and said he would investigate. Next day, I received a letter in the mail said my claim was denied.

Sitting at the light not moving. I was hit by an ALFA insured vehicle. Totaling out my car. The driver of the car fled the scene but the tag number was retrieved by several people who witnessed the accident. So later on, when I finally got the insurance information, which was almost two weeks later since it was a hit and run.I filed a claim, the driver that day was not the owner of the car and they would not give up the driver but the owner is at fault.

The adjuster came out and inspected my car, he tried to get over on me and tell me my car wasn't totaled. Smh. Well, I let him know I am no fool and so he changed it once he realized i had two estimates and the damage cost more than the car. Duh. Well this was in Nov 09. It is March 2010 and I am still without a car or a rental. I also see a chiropractor 2 to 3 times a week.

I'm a college student who has no way to school. They assured me I would get a rental. I have exactly 4 witnesses to the crime and still to this day I am without because the owner of the vehicle denies being in the accident. My days are hard and someday it seem pointless to even try. I'm discouraged, angry and physically hurt.

Well I am not insured with Alfa. One day I was going out on a driveway, and this SUV backs up and hits me from the front. I have a corolla, so the hood got wrecked. I got all the info. I called the insurance company. The appraisal agent came and looked at the car. The estimated damage was for $1186. They sent me a check saying that I can take the car to any body shop. The body shop finds extra damage of $1300.

The second issue was when I was talking to the agent the first time, I mentioned that I would need a rental car. Agent said as soon as the car goes in the body we can rent you a car and you will have it until the car comes out of the body shop. So after the body shop found out the extra damage, they didn't start the repair until they got a approval from Alfa.

They called the appraisal company, by accident, and told them. Later on the guy who helped me, J. Hubbell, calls on to check the status. He tells me that they called the wrong place, so they just started the repair. I said okay, I will call the body shop and see what is going on. The body shop said that the car would be done in a week or a little bit more.

I called Alfa yesterday, Jamie Hubbell said that Alfa would only pay reasonable amount of time of the rental, which is like seven days. But since the body shop took so long, which wasn't my fault, i had to keep the car. In total it was about three weeks. The rental started on 8/3 until 8/20. Alfa paid only from 8/3 to 8/7. Only four days.

Now they are making me pay $384, when it's their fault. J. Hubbell says that he called me and told me about the rental. But in his calls he did NOT mention anything about discontinuing to pay the rental. If he did, I would definitely know and return the car. This is pretty simple. Please help me with this. Now I have to pay $384.

My vehicle was involved in an accident when a lady ran a red light and hit my vehicle. The lady had ALFA insurance. My vehicle was hit very hard in the driver's door. The adjuster from ALFA came and looked at the vehicle at the body shop. The body shop stated that the vehicle should be totaled. The adjuster would not agree and stated the vehicle should be fixed. There was several problems getting the vehicle fixed but it finally was.

After the vehicle was fixed I didn't want want a wrecked vehicle so I went to trade the vehicle in. I didn't tell them the vehicle was wrecked till I got a price on the trade in. After they ran a car fax on my vehicle they drooped the price for my vehicle $3000.00. I had not settled my claim with ALFA yet, so I took them the paper work from the dealership showing them that I lost $3000.oo because of the wrecked vehicle. They stated that was to bad and they would not pay me $3000.00 and if I didn't like it I could get me a lawyer and fight them.

I lost $3000.00 because of the wreck.

Recently we accidently misplaced a bill so I will admit error there but 5 days after the due date they cancelled our insurance and this is after paying on time for years. We had only been late one other time. The big thing that bothers me is what happened to the days where the company watched out for you. A courtesy call is all it would of taken to fix the problem. I could understand if we had a track record of being delinquent but come on it was only 5 days. What upsets me even more is the contact number listed on account goes to a fax machine. Love that 24 hour customer service. Really disgusted.

I had tried to pay my car insurance a few days ago, and my agent had an error on their end. It was on over the phone payment. She told me I could wait and pay 12-03-08. I had asked if my insurance would be cancelled or anything and they assured me it would be fine. On 12-03-08 I hit a deer early in the morning and paid my insurace as well. Once I called in a claim a had a Angela W call me back and told me she would investigate and they didn't want to pay it. Later I sent an email and someone in the Management of the Claims Dep. called me and told me it wouldn't be a few day matter and they didn't have a grace period.

My Fiance called an Alfa Ins. Comp. today and asked for a qoute and they told her they did have a 10 day grace period. When she asked what would happen if she had a wreck in those ten days, they told her she would be covered. Also, the Claims Manager was really rude to me and told me it sounded like I was trying to take advantage of the system. I am not a liar. I' in a mangament position and understand that management should not speak to anyone like that. I would appreciate any hep you could give me with this matter. Thank you

I have to drive my vehicle and they haven't even sent anyone out to inspect it. It is dangerous and a head light is out as well. They told me if I fixed it myself they would not pay. So I'm kinda at a stand still. The physical damage to my vehicle looks like it might be a few thousand.

On August 25th, 2008, I cnacelled my Alfa Insurance company policy, the lady at the office said that everything was fine and that we do not owe any money, so I did not owrry about anything, becasue I know that we cancelled on time. Well Alfa takes money out of our account every 28th of the month, we kept on checking our bank account to make sure that they did not take anything out on the 28th even the 29th. Well we payed our other bills,

come September 2, 2008, we see that Alfa took money out of our account, which put out account in 12 overdraft fees which where 35 bucks a piece, But Alfa managed to send us a cancellation letter the same day we cancelled out policy which was August 26th. Why did they not cancel the money from comming in, but they managed to mail us the cancellation letter from corperate? I called Alfas corperate number (which by the way was very hard to get) The ladys at Alfa denied every bit of this, and laughed at me, they said that there is no way that this is their fault, and that I should of called my bank WAMU, to stop any incoming paymnet from them (which by the way when I was calling the lady from Alfa did not tell me this, she insured with all her heart that there is nothing to worry about,

Now I am in debt with my moretage payment and car payments, becasue I had to spend all of my money on bank overdrafts, becasue Alfa did not cancell this insurance in time. I called my bank and they could not do anything about this, they told me that Alfa needs to pay me for all the damage that they have done. Alfa just laughed and said that there is noo way that they will contact my bank.

I tought I had enough money to pay my moritage but the bank took 800 buck out of my pocket to pay the overdraft fees, so I could not afford to pay my house payment.

On 1-22-2004 my wife and child were rear ended in auto collision. Our Insurance and offending party's were both ALFA carriers!

After haggling with Mr. Hogan and his insistance on settling quickly, after we consulted with my lawyer finally decided to settle the matter. We were having a problem getting in statements late as the hospital and several other's filed on my medical carrier, which I pointed out to Mr. Hogan. He stated to me, my wife and child that should we get any more bills to get them to him and Alfa would take care of them as the other party was @ fault!

Well, we received some bills from a Radilogist, Clifford Game, asking for his money as my medical insurance carrier requested their money back and he wanted payment. I promptly delivered these statements to my agents office to forward to Mr. Hogan for payment!

After getiing several request and forwarding all to Mr. Hogan I finally talked with him, and he stated that ALFA and us had setteled, and that Alfa would not be paying these bills and it was our responsibility to pay them!

My insurance was $161, now it is $278.

My car was damaged by vandals early Sunday morning. I couldn't get my Alfa insurance agent on the phone Sunday. Monday, when I called the person on the phone seemed to determined that the damage wasnt so bad that it be more than my $500 deductable. Ha! When I finally was able to speak with the adjuster showed no interest in bothering to come look at my car. When he did finally agree, I told him I would meet him at my home but if I wasn't there, my husband would be. By the time I arrived home, the adjuster had already left and had not gotten my husband from inside the house. He simply left his card on my car.

The damaged windshield was fully covered by a huge, outdoor garbage bag, which he didnt remove. While some internal damage can be seen from outside the majority and severity of the damage cannot be seen with the bag on the windshield. I called him again, he told me he wasn't coming back out.

He wanted me to drive my car in to a repair shop. I told him that was impossible-- the whole windshield is shattered. He told me to have it towed in, pay for it and they were pay me back. I told him I wouldnt pay anything up front. So I did eventually get it towed around 2:30pm, with my insurance paying for it. The estimate (from the body shop) wasn't provided until early afternoon Tuesday. It was $2400. But is all of that necessary, I'm asked. It's the frame, the whole roof, windshield, and lots of other things, YES... necessary. The rock thrown through my windshield was ~20lbs, btw.

When I called my insurance company, I was informed that the adjuster was out of town until Friday and that no work could begin, unless I wanted to pay for it, until he looked over the estimate, which could be next Monday. This is absolutely insane. What about a rental, I asked. Uh, sure... I guess. The person asked if I really need one. Uh, yeah... I have to get to work. They said okay, but the adjuster has to okay that too and he's out til Friday. Argh!!!! Whether I can do anything about this (beyond changing insurance companies) or not, people need to hear about my experiences with this particular Alfa Insurance agency.

My husband and I bought our first home a little over four yrs ago. We both worked and had great credit UNTIL I hurt my back over two yrs ago. We had to file bankrupcy a yr ago and also had a break-in in our garage and had to file a claim in the past two yrs.

We received a letter from Alfa stating they were not going to reissue our homeowners. We have had our cars insured with this company for more than 10 yrs and I feel that since they had to pay out that they want to drop us now. I can't understand how they can do this. It seems so wrong and there needs to be a law against them doing this to anyone. I am still unable to work and my husband is working two jobs. I have called several different insurance companies and they either refuse us insurance or they want triple than what we are paying now. Our policy will expire the 24th of this month!

My husband is going to have to take on a third job now just to pay the extra ins. premium. We also had to file bankrupcy because he was not able to find a second job for several months after I had to quit. Then his textile job laid off! He was called back and continued to apply at different job openings and was turned down due to credit report! What is going on when people are hard workers and then fall on hard times and everyone wants to turn their backs on you and doesnt even want to give you a job?

My husband is a hard worker and has had the same textile job for over 11 yrs now. Now we might lose our home because we cant get insurance or can't afford the extremely high insurance that we will be forced to get! This is an outrage and I feel that this issue needs to come to the Legislature's attention!

I called and talked with our agent at Alfa and he told me that they were sorry but they had a new underwriter and he checked our creidit and saw we had a code 9! This has caused me ALOT of stress as well as sadness. I pray that God will help them see that what they are doing is very wrong and take in account that we have been with them for over 11 yrs and ask them to pls not add more heartache and pain to my life.

Unfortunately, this practice is becoming widespread (see story) -- and the state legislatures are not very eager to do anything about it.