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AARP Motoring

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Pat of Bellevue, WA March 31, 2009

Contacted AARP Motoring club for jumpstart at University Outer Parking Lot. I was told they would be there within the hour. 40 Degrees and raining...told to wait at the car..getting colder...2 hours later.. getting REALLY cold...no show...repeated calls to AARP and THEY don't know where or when help is coming.Put on hold and almost no charge left on cell phone..Putting on every spare piece of clothing in the car, trying to keep feeling in my fingers..Three hours later, dark and as a female getting scared and very upset ...use last of cell phone battery to call parents who drive 1 hour into town to jump my car. When we get home, and call AARP , their only comment is that it must be late in Seattle and hope we are still not waiting. We want to cancel policy right there on the phone and told we cannot.

This is a rip-off and they are just raking in the membership fees and hoping no one needs the service because then they find out there is no actual service provided.

VERY COLD AND POSSIBLE HYPOTHERMIA - treated later.

Emilia of Jacksonville, FL January 18, 2008

An AARP Customer Service Representative refused to help me when my car broke down because I could not give her an exact physical address. I was north on State Road 9A intersects with Hecksher Drive, Jacksonville, Florida, but at the time could not specify more clearly.

The AARP rep put me on hold and never came back on the phone with me. I was not sure if she will do the process of sending me a road assistance. If the AARP rep had been considerate and helpful, the processes will be at a normal pace. I will not be left wondering if I would ever get a road assistance.

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