I went to the doctor and left my keys in the ignition when I got out to go in for my appointment. I have been a member since 1994. When I asked for someone to open my car, they said I had used all my free trips. They told me to call a locksmith, or for $70.00 they would send one. I have just renewed my card for this year. I am disabled and it was about 40 degrees outside. If I don't have any calls left, why do I get it renewed? This really makes me angry after paying since 94. I was lucky enough to have a county police officer open it for me. If I don't have service, then send my $101.00 back, and I will not have to worry about not getting a service call when I need to.
Consumer Complaints & Reviews
On August 23, 2010, I had a flat on Interstate 49 between Natchitoches and Alexander, LA. After much discussion to make the person in India understand my location, it took him 1 hour to inform me that he could not provide service and I would have to obtain help myself. The only help I could get was American Towing & Recovery out of Alexander, LA. After waiting about 2 hours they were able to provide service. Attached is the invoice for $180.00.
For your information I was dissatisfied with AARP Roadside Assistance for the following reasons:(1) Talking to someone in India; we could not understand each other,(2) He could not find my location on his map, (3). He could not spell Natchitoches, (4) He asks me, "are you sure you are not in CA?"
I was the victim of a road rage incident, scared for my life. When the police arrived I stepped out of my vehicle to talk with them and inadvertantly locked my keys inside the car, along with my wallet.
After the police left, I called AARP Motoring for assistance and had a difficult time with the wiamn from AARP due to her heavy accent. After thirty minutes or longer I finally got her to understand where I was and she said help would arrive within thirty minutes.
Almost an hour later she called me back saying that no help would be coming and if I wanted to hire my own locksmith they (AARP) would pay the claim.
It was a small town on a Saturday night and I was far from home with little cash and no credit card, no phone book, no access to a phone book, and little time left on my phone.
Unable to locate help, I finally allowed a man to break the back vent on my car so I get leave.
I have emailed AARP motor club, the main office in Washington, DC, and customer care and a week later, AARPstill refuses to acknowledge my existance.
Locked out of my car with keys in. Called AARP, went directly to India, where after talking to them for at least 15 minutes, was told that someone would be there in 1 hour. I asked who was coming and I was refused the info. After 1 hour, no one came but some one from India called and asked me if I was satisfied with the service. They never came and I had to get another towing company. I wish I could cancel and get the balance of my money back. I just signed up in December 09. I am a senior which really doesn't matter when you need help even if you paid for it. You should get help from people in the USA, not some foreign country. Give the jobs to the Americans.
When the water pump went out on my car when I was in another state, I called the number on my card and I could not understand a non-English speaking person. I was never able to get her to even understand where I was. I was helped by a very nice person, but they could not understand her either. I took care of it myself and sent the proper papers to the designated address. My later correspondence has been ignored and I have not yet received anything for my tow bill. Why do I need roadside assistance when it is no good? This happened on April 8, 2009. I was stranded in another town for a whole day.
Contacted AARP Motoring club for jumpstart at University Outer Parking Lot. I was told they would be there within the hour. 40 Degrees and raining...told to wait at the car..getting colder...2 hours later.. getting REALLY cold...no show...repeated calls to AARP and THEY don't know where or when help is coming.Put on hold and almost no charge left on cell phone..Putting on every spare piece of clothing in the car, trying to keep feeling in my fingers..Three hours later, dark and as a female getting scared and very upset ...use last of cell phone battery to call parents who drive 1 hour into town to jump my car. When we get home, and call AARP , their only comment is that it must be late in Seattle and hope we are still not waiting. We want to cancel policy right there on the phone and told we cannot.
This is a rip-off and they are just raking in the membership fees and hoping no one needs the service because then they find out there is no actual service provided.
VERY COLD AND POSSIBLE HYPOTHERMIA - treated later.
An AARP Customer Service Representative refused to help me when my car broke down because I could not give her an exact physical address. I was north on State Road 9A intersects with Hecksher Drive, Jacksonville, Florida, but at the time could not specify more clearly.
The AARP rep put me on hold and never came back on the phone with me. I was not sure if she will do the process of sending me a road assistance. If the AARP rep had been considerate and helpful, the processes will be at a normal pace. I will not be left wondering if I would ever get a road assistance.
Our car became disabled on the Hutchenson Parkway on the way to JFK airport at 7PM on 8/11/07. We were towed off the highway by an a police authorized towing service for the parkway. We spent the next 14 hours trying to get service from AARP-GE Motor Club. We needed to be towed 63 miles to our home in CT. Each time we called only the same representative answered per shift and we were told the name of a contracted towing service and a time several hours later and a number.
When we called the towing service we either got an answering machine, a refusal, a no show, or on one occassion we were told to walk home. The motor club representatives Rose hung up on us several times and by 6AM we were dealing with another rep. Sebastion. Both representatives had foreign accents and we were not even sure if they were based in the USA. We were stuck in the Bronx all night and waiting for service that never showed up. Fortunately the staff at the highway towing service allowed us to sit in their office all night and were very kind. We might have been left on the street. We were finally picked up around 8AM and towed to CT.
We have the following issues with this service:
1. What kind of road service has only one person anwering their 800 # at a time and assisting emergency service.
2. The representatives were not very professional and difficult to understand and even hung up on us.
3. Towing services contracted were no shows, had us waiting, declined after agreeing and even insulted us.
4. No one should be stranded for 14 hours anywhere when they pay for a service called AARP Motoring Plan from GE Motor Club PREMIER ROAD 'N TOW.
We were stranded 63 miles from our home for 14 hours because of non-responsive service.
