Complain about a product or service

AARP Medicare Supplemental Insurance

Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv.

Select an insurance Auto and Home Auto Home Life Health Long Term Care Are you currently insured? Yes No Enter ZIP Insurance • Auto • Health • Homeowners • Life • Medicare Supplemental Other Products • AARP/Chase Visa • Motoring Club • Pharmacy

Kathy of Sterling, KS September 17, 2009

My husband and I enrolled in AARP/MedicareRx Plans (MRP) for 2008. We decide it would be less expensive for us to cancel the plan and just pay for any meds necessary. The information on all billing received from MRP states that if we wished to disenroll to 1- send a written request or 2- call 1800medicare. I attempted several times to reach someone at the number by phone at different times of the day and nigt beginning in early December 2008, but always spent 30 minutes or more on hold with no one answering until finally I was able to actually talk to a representative later in the month, only to be told the request must be made in writing. (Why offer both options to disenroll if it must be done in writing?) I immediately sent the request on behalf of my husband and I by then approximately December 30, 2009 (we both sighed the written notice). In January 2009 we received a premium notice, which we assumed to be oversight on MRP's part. Each month thereafter we have received notices, with overdue notice as well. We have tall several times since, finally talking to a representative who told us we failed to disenroll during the proper dates.

I explained my attempts to telephone and finally was told to do a written disenroll request. The representative said it was not received until early in January 2009. We do not control the mail deliveries or how quickly MRP can enter disenrollments into their system. Were they so overwhelmed with disenrollment requests that it took until early January 2009 to enter them into their system? Excuse me - did they look at the postmark--evidently not because after several letters and telephone calls, we still receive overdue premium notices. We have not used the MRP for any meds in 2009 nor have we attempted to. We feel as though we are being harassed by the monthly billings and have finally notified United Healthcare of the same AGAIN. It appears they are violating the Fair Debt Collection Practices Act, although it is not really a debt we have incurred. What can be done to stop this deceitful practice on the company's part. We did everything we were instructed to do. MRP should also eliminate the option of disenrolling by phone, or get their stories straight. We are very unhappy about this entire situation and do not intend to pay for something we properly terminated and did not use or want in 2009.

Fern of Sarasota, FL May 5, 2009

I can no longer afford the prescription policy I had through this company. They require that you fax a cancellation request to them rather than being able to cancel your policy online. A real inconvenience when you don't have a fax machine. After several attempts at faxing them at a mail store (busy line) I was able to send the fax through on April 22nd. I have my fax receipt showing it was sent that date. Today, I see that they have once again sent a debit through my checking account, and now my account is overdrawn and I have a bank fee on top of that. I tried to call their toll free number this morning, but, got a automated message saying that because of the volume of calls, there would be a longer than usual wait for a customer service representative. I can't wait for long periods on the phone due to my limited cell phone minutes.

How can it be so easy to apply for an insurance policy, and so difficult to cancel one? I am beginning to believe that AARP is just a giant company that has lost contact with the population they say they serve. Their name is everywhere on all kinds of products, and I am losing my respect for them as an entity that represents the older population. I tried to contact AARP about this problem a couple of months ago, but, could not find a way to contact them. I just want my insurance policy with AARP Medicare RX (through United Healthcare) canceled as of April 22nd. And, I want them to contact my bank and reverse the debit they sent to my account. I plan to stay away from anything that has AARP associated with it from now on due to this very unpleasant experience.

John of Phoenix, AZ December 5, 2008

John of Phoenix AZ (12/05/08)
My wife and I have tried, on several occasions over the last week, to enroll on line in the AARP Medicare Part D Insurance Plan, which is is really UnitedHealthcare, and after spending much time filling in all of the information all the way to the end, we could not finalize our enrollment because the button would not respond and nothing happened. We then spent a long time going over all of the information by phone that we had put into the website. I mentioned to two different agents that their website was not responding , and they could care less.

No economic or physical damage, but a waste of 2 hours of our time, which has economic value to us. We tried to find a phone number or webpage to make our complaint directly to AARP and UniyendHealth and could find none.

Iodice of Tuckerton, NJ January 27, 2007

Iodice of Tuckerton NJ (01/27/07)
LAST YEAR PRICES ON DRUGS WERE VERRY ECONOMICAL. AND MONTHLY INSURANCE WERE OK THIS YEAR FOR 2007 HAS GONE UP AT LEAST 20% OR BETTER. FOR 2006--5.00/30 SUPPLY FOR 2007 --6.00/30 SUPPLY MEDICARE MONTHY PREMIUM ALSO WENT UP SOME OF 2006 DRUGS WERE IN TIER 2 LEVELS THIS SOME OF THOSE DRUGS BECAME TIER 3 TRIPLE THE COPAYMENT PRICES. LAST YEAR I SAVED ABOUT 600.00 THIS YEAR I PROJECT TO SAVE ABOUT 160.00 IF THIS TREND CONTINUES.WE HAVE TO GO BACK IN PAYING REGULAR PRICES.MEDICARE PART D IS GOING TO BECOME ANOTHER FAILURE.LIKE MY FRIEDS TELLS ME --EVER TIME THE GOV.T PUT THEIR HAD ON SOMETHING .THEY WILL MAKE IT WORSE.I PLAN TO DROP OUT NEXT YEAR FRO THIS PROGRAM SINCERELY IODICE FAMILY

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |