
Gary of Yuba City, CA on Jan. 19, 2012
Satisfaction Rating: 5/5
I just don't understand these complaints. It doesn't take a rocket scientist to see a common denominator as to why some of you people have had problems. Most of your loved ones were under the 2 year point of contestability when they passed. The company must be careful fraud was not an issue when your loved ones filled out the forms. That is very legitimate depending on how your loved one passed considering they claimed good or decent health when they filled out the forms.
I promise you that even though it takes longer to check things out, if everything is found to be on the up and up, you will not only get the check, you will get an additional amount for the delay in processing the check from the date of death. If this wasn't you salivating to get a big check in the mail quickly and take a sigh of relief, you got a freebie you'd have to admit what a good company they are that even honors a policy where the amount is at least and more likely 10 times the amount a newer policy holder has actually invested in it and although they claimed decent health, suddenly they die in less than one to two years of complications that may have disqualified them.
The complaints come off very childish demanding a quick check on a policy that is still considered new. Either that or a person just can't read properly when it comes to the policy and what process will happen to someone who is under the two year mark with the policy. If it seems to be taking a long time to get medical records to an underwriter, get up and go to your loved ones' doctor and get the records yourself and send them priority mail certified. Someone from AARP doesn't have to tell you to do this. That should be a given if you are in charge of the deceased persons estate or personal matters.
In fact, after reading the policy handbook, before you even asked for a claim form from AARP, you should have seen you would be required to provide that type of information so being thorough in advance might have helped. You'd be surprised how slow some doctor's offices are in getting that information sent out if you simply request them to do the ground work. When my father passed, his doctor took forever to send in the cause of death to complete his death certificate. We were surprised because of course, it was our father but in reality doctors are busy and these types of requests may sit around the office considered non priority compared to daily on hands care. I also have to be honest about a beneficiary on a policy like this who wonders if they will be getting anything because of the nature and timing of the death.
You'd have to be honest, more than likely you've been crossing your fingers that if you can just bypass being too thorough with the medical issues, AARP will overlook certain things and you will get the check quickly. The game is that suddenly the beneficiary who capitalizes on a new policy plays the victim but way down deep inside, they know if it doesn't work in their favor, they shouldn't have put much hope in that new policy for honest reasons.
After sending the information to AARP (Certified), call back and check after 7-10 days of receipt and ask what they have determined. By the way, I hate to say this but even though a person didn't know they had cancer the same year they got their policy, there might be an issue about not contacting the underwriter after diagnosis and before death. If I were an underwriter for a policy like this, I'd have to take into account time of policy opening to time of diagnosis and death and I may accept the policy but cover only so much. My thinking would be whoever was helping to pay the bills monthly on behalf of the policy holder as they declined in health were obviously fully aware of the policy when making sure the payments were made and they never got hold of us to let us know.
We may have been more inclined to fulfill the entire amount or quickly advise that the policy is void and there is no more payments required but with no knowledge all along and demanding money quickly, it seems very questionable. Someone was taking a chance. I would question it which then leads me to question the original forms and just how truthful the policy holder was. To someone desperate for free money that sounds annoying, but sit on the other end of the situation. Someone is about to lose some money on a policy where very little was invested on the policy holders part. If you even get half of it, I'd say this was a very good company. It's not AARP's fault.
I will offer you this much info of myself. Having dealt with AARP and two deceased relatives, one was under the two year contestability requirement. They also were diagnosed with cancer after only 8 months of purchasing a policy. However, I contacted AARP quickly. They were shocked I'd contacted them. In 7 days, I had a letter from an underwriter stating the policy would remain as is. I was very prepared to accept a choice to discontinue the policy and therefore end any further payments. I simply would not have told my father. Of course, I never played the victim nor did I sit around seeing dollar signs when it came to an insurance policy.