Complain about a product or service

AARP/Hartford Homeowners Insurance

Biil of Virginia Beach, VA April 6, 2009

We had some termites come out of the wall in our home. I opened the wall and found the support beams almost totally eaten away the outer wall of my house in danger of collapse. I shored it up and called my home owners insurance company Auto & Home Insurance AARP. I explained what I had found and that the wall was going to collapse, the person I spoke with was very nice and told me someone in my area would be intouch with in 24 hours.

Ms G called me in about 2 hours I explained what I had found, she put me on hold and came back to say I was not covered because the wall had not collapsed. I said so I have to put my family at risk and let the wall collapse before you would do anything about it. Ms G then informed me tha I had already filed a claim and that they would not cover it after it collapsed. So I stopped the wall from falling and previded someone from getting hurt and reduced the repair costs only to be told because it didn't collapse I'm not covered. I am going to repair the wall and or walls, get someone to treat my house and look for another insurance company. Thanks AARP

Edith G Eason of Covington, LA March 29, 2009

I was shocked at the huge increase in my premium, and dismayed at the WASTE of money displayed in the envelope with my policy renewal. I feel that this waste is partially to blame for the increase in premium. (Besides your executives fat bonuses). WHY do you bother putting expensive full color advertising brochures in a bill for a product that the customer has already, and has been for 16 years, puchasing from you? I am sure that a very large percentage of AARP-Hartford clients already purchase both house and auto insurance from you. So why bother advertising a discount for that in the bill? WHAT A WASTE!

The 6 page Handy Reference Guide enclosed each year is also a huge waste unless there have been changes to the terms of the policy. Even so, an attachable page to the previous years' guide would be sufficient. If these items were eliminated or reduced to NEW policyholders, not only would the cost of the materials be greatly reduced, but also the postage, WHICH I END UP PAYING FOR! By the way, regarding another full-color brochure - I have already told many, many friends about this ins. program, and many have purchased policies as a result.

DO NOT WASTE MY MONEY SENDING ME EXPENSIVE BROCHURES TELLING ME TO DO THIS!!!!! ALSO, and I think this is crucial - HARTFORD is such a big Blue State, that I'm sure you are aware of Global Warming issues. SO WHY ARE YOU WASTING PAPER that must ultimately be destroyed?????

HIGHER PREMIUMS DUE TO LACK OF OVERSIGHT OF UNNECESSARY (AND ANNOYING TO CLIENTS, WHICH IS COUNTER-PRODUCTIVE) EXPENSES.

Edith G Eason of Covington, LA March 29, 2009

I was shocked at the huge increase in my premium, and dismayed at the WASTE of money displayed in the envelope with my policy renewal. I feel that this waste is partially to blame for the increase in premium. (Besides your executives fat bonuses). WHY do you bother putting expensive full color advertising brochures in a bill for a product that the customer has already, and has been for 16 years, puchasing from you? I am sure that a very large perce4ntage of AARP-Hartford clients already purchase both house and auto insurance from. So why bother advertising a discount for that in the bill? WHAT A WASTE!

The 6 page Handy Reference Guide enclosed each year is also a huge waste unless there have been changes to the terms of the policy. Even so, an attachable page to the previous years' guide would be sufficient. If these items were eliminated or reduced to NEW policyholders, not only would the cost of the materials be greatly reduced, but also the postage, WHICH I END UP PAYING FOR!

HIGHER PREMIUMS DUE TO LACK OF OVERSIGHT OF UNNECESSARY (AND ANNOYING TO CLIENTS, WHICH IS COUNTER-PRODUCTIVE) EXPENSIVES.

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