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Marilyn of truckee, CA August 13, 2009

My husband is an AARP member. I have purchased AARP Healthcare insurance and pay my premiums. I am NOT allowed to view my health information online without being an AARP member. This is an unnecessary restriction.

Richard of Batavia, NY July 30, 2009

The AARP is perhaps the worst organization ever and they DO-IT to the week and needy retired people who have worked all of their lives. I had to drop my membership with them because they have been more representative of the liberal and Democrat Party in Washington DC then they are of the interests of the people over 50. Sure, they make money off the high price insurance that they sell, and that may not be a great thing for people that they are charging for membership, but to state that they represent the people over fifty when they have approved the government health care programs before congress is wacky.

This program will cut the provided care to all of those members by billions of dollars in medical care for the people that need and deserve it most. The new slogan for the government health care program by Obama is; if you are too old to work, then you are too old to get medical treatment. Join me in ending your membership with the AARP who only does one job well, and that is undercutting their members, they are leading the old to slotter.

Laurie of Haslet, TX June 17, 2009

I too am one of those who is having problems obtaining health insurance due to pre-existing conditions. My husband has heart disease, back and knee problems, and suffers from Diverticulitis. I have Epilepsy. We have both been denied new insurance coverage after layoff in Mar 08 due to these conditions and our ages.

We were even denied by AARP/AETNA as we are both in our 50's. When I complained to AARP that their health insurance THEY PROMOTE turned us down in direct violation HIPAA laws and they did absolutely nothing to help. The HIPAA laws that state we cannot be turned down for pre-existing condition if we had previous coverage - NEEDS TO ENFORCED - this is not being done at this time.

Bruce of Atherton, CA April 26, 2009

AARP Essential Premier Health Insurance henceforth "AARP Health" and its provider Aetna consistently denying payment of claims: The reason given always being "information we previously requested from you or your provider was not received". This, of course, is the pre-existing condition questionnaire. But no information was requested by them - only by me (they are lying) and questionnaires I and my doctors send to them mysteriously disappear. Eg, a 1,000 claim for a procedure I received in Sept. 2008 was never paid and has now gone to a Collection Agency.

Also, AARP Health was "pleased to inform me... enhanced insurance... including one routine colonoscopy... with no deductible": However, since a benign polyp was found during the procedure, Aetna and AARP Health explain to me it was not a routine colonoscopy and they will only pay a portion of the claim. This claim is also going to a collection agency.

I have spoken with a lady named Marina at AARP Health executive and at first she was "disturbed" by my complaints. She was going to look into it. When she contacted me again it was my turn to be disturbed because she explained the reasoning behind my partial claim denial for the colonoscopy as if she were in total lockstep with Aetna. In addition, there are 3 or 4 lesser claims they have refused to pay on.

Peggy of Dover, DE April 2, 2009

I received a refund check for 152.41 dated 2/25/09. I was sick and had to be hospitalized on March 17th. I made sure to see that the current payment was made on that date before i left for the hospital. I was there from tuesday til Sunday. When i got home, i got my mail as soon as i could walk. Feet severally swollen. When i checked there was another refund check for 325.32. So i called to see what this was about.

She said it was a refund of my pemiums because i had no insurance since Novement 2008. I asked how could this be. Im paying every month. She said they did not receive a payment for December.She questioned me about that payment. I told her i had paid every coupon in the book and was til that date still paying monthly. She said there were two options She told me the insurance could be started again. Or reinstted but if i felt i had paid. I would have to give her a check over the phone for 647.89 to pay it up to date. If the insurance had been started again i would have had no coverage for the hospitalization.

I knew i had paid so i insisted on reinstatment. I gave her check 1014 for that amount. I asked about my back payment and current payments. She said i would have to prove i paid for december and they would refund it. The current payment would be refunded as soon as it was receivd. I had not received any letter to confirm there was no insurance. She insisted they hadnt receive December check.

Now i have to pay 5.00 to prove that the check was presented and taken payment. Im a senior and luckily have that money otherwise i would have to be responsible for that hospitalization of about 20 %. Could this be happening all over the country. The doctor office knew that i only had medicate and asked about my supplimental insurance. I had to to explain all the details in front of the other patients. This is very embarassing. This is so unfair. I knew i had paid so reinstated was justified in my opinion but i still had to come up the funds. I have contacted my bank and they are forwarding me copies of the front and back of the check as it was presented to my bank for payment. I checked my checkbook and found i had paid in december and it was presented to my bank for payment. Check 1779 for 102.25 and appeared on my statement dated 11/7 to 12/5/08.

John of Phoenix, AZ December 5, 2008

My wife and I have tried, on several occasions over the last week, to enroll on line in the AARP Medicare Part D Insurance Plan, which is is really UnitedHealthcare, and after spending much time filling in all of the information all the way to the end, we could not finalize our enrollment because the button would not respond and nothing happened. We then spent a long time going over all of the information by phone that we had put into the website. I mentioned to two different agents that their website was not responding , and they could care less.

No economic or physical damage, but a waste of 2 hours of our time, which has economic value to us. We tried to find a phone number or webpage to make our complaint directly to AARP and UniyendHealth and could find none.

Georgia of Houston, TX December 2, 2004

AARP refuses my right to cancel my soon to be ex-husband's two policies upon divorce. A waiver must be signed saying that he no longer wants the insurance coverage and ONLY THEN will AARP stop drafting my checking account. The two policies are being drafted from my bank account. One policy is supplement health insurance (100/day hospital) and the second policy is for life insurance 25,000. I know my ex-husband will not waive either insurance just to make me continue to pay. But if I am divorced, must I continue these payments? He is on disability and so am I so we are both covered by Medicare.

I cannot afford the coverage on someone else.

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