Complain about a product or service

Bad Smell

Using a nasal spray can offer relief from a cold and prevent a case of the sniffles from developing into something worse. But not if the nasal spray itself has bacteria in it. Proctor & Gamble is recalling some of its Vicks Nasal Spray for that very reason. Read more...

Consumer Reports -- Uri of Houston, Tex. "...My question is, if my subscription expires only on January 11th, why do you start nuisance mail reminding me to pay already in October? Please don't do it. Thank you."Read more... Black & Decker -- Mirada of Monongahela, Pa. "I purchased a black & decker spacesaver coffeepot model #SDC750. Within 2 months the pot quit working all together. Before that time, it overflowed hot water and coffee grounds all over my counter on several occasions. Thinking it was a faulty coffee pot, I returned it to Target and got another one. This time it overflowed on two occasions again, and quit working within 1 month!" Read more...

Disappearing Eggos

Kellogg's has blamed the shortage of its popular Eggo Waffles on flooding and equipment changes and repairs at the company's bakery in Atlanta, Georgia. But ConsumerAffairs.com has confirmed the Georgia Department of Agriculture (GDA) in September found Listeria monocytogenes in a sample of Eggo Buttermilk Waffles made at the Atlanta plant. Health officials took the sample during a routine inspection of the facility. Read more...

Marketers Under Fire

The Senate Commerce Committee is applying some heat to those companies that try to sell you something without telling you. In marketing circles it's called "negative option" sales. For most consumers, its known as fraud. Read more...

Contemptible

The Federal Trade Commission got a court order last year to force Blue Hippo to end its abusive marketing practices. After a year the FTC said the computer seller hasn't changed anything at all, and is asking a federal court to hold the Baltimore-based company in contempt. Read more

Pedal To The Metal

Toyota's problem with sudden acceleration has been blamed on floor mats that slide over the accelerator, but that explanation is beginning to look a little weak. Federal safety regulators have let the car company know it must address the problem from a design angle. So now what? Reports from Tokyo say Toyota has set aside more than $5 billion to replace the accelerator pedals on all of the 3.8 million vehicles, although the company has so far denied those reports. Read more...

Expanding Hope

When Congress expanded the homebuyers' tax credit and President Obama signed it, the move produced a sigh of relief among real estate agents. Instead of a very bleak winter, the Realtors are now seeing new signs of hope in the housing market, thanks to a government incentive to buy a home. Read more...

Fat Chance: A Simple Approach to Weight Loss

Obesity is becoming so prevalent in the U.S. that it's starting to seem normal. To our wandering scribe Tom Glaister, it seems a bit odd. And, he reports, it seems even odder when he tries to describe it to, for example, a Napalese mountain dweller. By bringing a visitor's perspective, Tom tries to clarify what sometimes seems more confusing than it really is. Read more...

Unintended Consequences

The Fed's newly unveiled rule allowing consumers to opt-in to a bank's overdraft protection should go a long way toward eliminating a lot of abusive fees that have drawn loud consumer complaints for years. But some people think the rule doesn't go far enough. Still others caution that people making policy should consider how the banks are likely to react. Read more...

Bare Shelves

This holiday season there may be no reason to drive to the outlet malls for bargains. The bargains are more than likely going to be found in the mainline department stories. In fact, these stores have been discounting merchandise so much they have little left over to ship to the outlet malls. Read more

A Little Dirt May Be OK

Cleanliness may be next to Godliness, but it may come at a price if you're using some of the best known disinfectants on the market. A new study by a national environmental group links some chemicals found in everyday household disinfectants to asthma, hormone imbalances, and other health problems. Read more...

AARP Faces Health Plan Class Action

AARP, the massive seniors group, tirelessly promotes its seemingly endless array of insurance and insurance-like products, including a health plan that pays you when you're in the hospital. Only problem is, the plan in question pays only a small per diem to the patient. After a Senate dust-up, AARP suspended the program and now it faces a class-action suit filed by a Texas couple who thought they had health insurance, only to find -- when they needed it -- that they didn't. Read more...

Tag, You're It

How many consumers have ended up as "members" of Tagged.com because they received an email they believed to be from a friend or family member asking them to look at some pictures? Now, at the insistence of the New York Attorney General, the company is changing its ways. Read more

Graphics by Marisa Lisante. Photos, unless otherwise noted, by iStock.

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