Colorado Prime

I have been a long time satisfied customer with Colorado Prime. However, the same doesn't go for their banking partner. They are rude and unfair. They are constantly charging me late charges. The last time I told them that I wasn't paying the late charge, they said that they received my payment the day after it was due. I asked them to prove it to me--of course, their response is "we don't have to." I told them to close my account and that I would not be paying the late fee.

I then received a call from Colorado Prime asking to reorder. I declined and when asked why, I told them of my difficulties dealing with their bank. Colorado Prime informed me that they would take care of the $25 late fee if I reordered. I reordered and placed the charge on a credit card. Three months later and three phone calls later to Colorado Prime, I am still receiving bills from their bank--now, the balance is $85. I am about done with this whole mess. The food is good but not worth the headaches.

I have had a Colorado Prime account for many years and have enjoyed their products. On October 12, 2009, I received an opt-out notice from TD Bank, NA (WHO IS THIS?) stating that I have a Colorado Prime credit card (NOT!) and the interest rates in my cardholder agreement (NEVER RECEIVED!) is being increased to 21.74% over the US Prime Rate, and the default rate (NEVER BEEN LATE EVER)to 26.74% over the US Prime Rate, and was given the right to opt out of these changes which will then close the account to future purchases.

I placed a call to TD Bank, NA at the number on the notice, and got a recording requesting the account number (WHICH I DON'T HAVE AN ACCOUNT NUMBER), and pressed 0 for the operator to question the notice, after holdingfor 30 minutes, was disconnected--this happened three times. I then called Colorado Prime and informed Jennifer of this practice and asked her to look into this abusive practice by their finance company.

Today I received a letter that made no sense. It gave me the interest I had paid in 2006. Totally irrelevant reply. I called the number listed to speak to a rep. She said she couldn't help me. I asked to speak with a manager. She came back and said the manager said your request is denied and she is too busy to come to the phone. I told the rep I would be addressing complaints with proper agencies and she said I already told you, shes too busy to come to the phone.

While I see that some have had troubles with Colorado Prime, I'd like to relate our good experience with them. We signed up about a decade ago and got a Ducane gas grill and a standing freezer. This got us a 60% discount on our food bill which we're still getting. We were a little sad when they stopped delivering food in their own trucks and including dry goods on their list of items you could order. They currently deliver through a well-known third-party shipper in well-insulated containers that arrive with contents cold enough that you need to wear gloves to unpack the frozen items. Because we're using the freezer we got through them to store our food, they guarantee the freezer and all the food you store in it, even food you purchased separately.

Last year, our original freezer gave out and all the food went bad, but they replaced all the food and the freezer for free, even ten years after we first started buying from them. They also guarantee and replace anything that goes wrong during shipping. I'm sorry to hear they didn't work out for some, but my wife and I (and our four kids) are still satisfied customers of Colorado Prime.

I was reading some of the experiences about others at this Home Food Delivery Company, that I felt compelled to relate our experience, so that others may read and stay away from this company. They use fraudulent sales tactics to sell you 10x overpriced goods you dont really need in order to supposedly secure more discounts on the food you buy. Which if you do the math after you are billed, you will find you are being overbilled on your food comapred to actually shopping at the local grocery store. This was about 1999, 2000 when we signed up for the service.

There was a gentleman that came to our home to give us a spiel about the service and what we can get and how it works. We declined purchasing a freezer because we already had one, but boy, I tell you, if you are weak in any way, they push buying a new freezer like nobodys' business. And after hearing some of the horror stories about other freezers, Im glad I said no, even though this person with no obvious expertise in appliances, is trying to tell me my freezer may not be adequate and could spoil all that expensive food. Even though the food is not supposed to be that expensive with this great service. So the first delivery comes, and the guy comes in with the hand truck, and actually stocks the freezer for you. Big experience, and was very nice. Included in those packages was not only meat, but some premade frozen meals, specifically shephards pie. I remember this, because we had two packages.

Any way a couple weeks into the service which we thought was great. I ate one of the shephards pies. Immediately after, I got sick, and later on exhibited classic signs of food poisoning. Non stop wretching, extreme chills, then extreme sweating. I was put off a little, but because of the delivery I passed it off as a one off. Usually if you dont change your order or if you dont need to, your current order carries over and they deliver the same things. Makes things simple. Needless to say we got more Shephards pies. And months later, decided to eat another one. Well the same exact thing happened, and I called up Colorado Prime explaining what happened.

They told me that anytime we arent happy with something they will pick it up and will replace it with something else. What that meant in english is. We already paid for them, they got our money, when the sales person comes back in another few months, you can just change your order. Anyway, I wasnt home for the next order, and my wife did it alone. She was pressured into buying a 2000.00 sony stereo system that would supposedly give us a deeper discount on the food. We didnt buy those stupid pots, but what she told me was they described a hifi stereo system. ( Described because apparently there was no picture or brochure ). Well, when you think sony stereo, and 2k, I figured, oh well, we never had a really good stereo before, so this will be nice as long as we are getting a better discount. Imagine my surprise when several weeks later, our 2k sony stereo system was finally delivered. It was actually a 2 hundred dollar boom box. Was I ******. I called to complain, and got the usual runaround about how its opened, cant return it, have to speak to the representative, You should have known from the brochure or picture ( Note, I said before there was no brochure or picture, just a piece of paper with a description).

That was the last order we made with Colorado. Im happy to say a lot more people in my neighborhood started to feel the same way. And eventually I never saw or heard from them again. That is until I stumbled across these complaints. Im hoping this serves as a warning and keeps you from using this company. There is no cheaper way to get groceries than in your home town, and these days they have delivery service for you much cheaper than Colorado Prime. Their food is suspect as far as Im concerned, and their products, and selling tactics are suspect. That is not the mark of a good company that can survive off their own service record. I imagine their model is to just keep moving on to the next person. Basically you are required to give them names of your friends and family so they can also harrass them.

Well we overpaid for bad food, and I had suffered food poisoning from their product, which I had explained to them, but I was dismissed, and being a busy professional its hard to keep on the ball with people like this who are so good at delay tactics. Also we were out several grand on rudely over priced products that were sub par as far as quality or price on the basis that if we purchased these products we would receive further food discounts.

I'm 70% service connected disabled, my current employment is lending on the outcome of this matter.

The food is overpriced. The pots and pans are really nice until they start sticking. They are warrantied against sticking, but what a joke for $2500.00 pan set. I paid off the account and never missed a payment, yet it is on my credit as derogatory credit. Now I cannot contact anyone.

I have damaged credit when I never missed a payment. They were disappointed when I cancelled any further deliveries.

We were referred by a friend (this is how you get your promo products and lower pricing from Colorado Prime) and made an appointment with a salesman. After an endless sales pitch wherein we were assured that a freezer was included in the cost of the food, we signed up and paid a deposit.

Shortly after, we received the food, the freezer and then two bills in the mail...an installment payment for the food and one for the freezer. We paid the bill for the food and contested the one for the freezer. Colorado Prime insisted we needed to speak to their billing company Concord Financial. Concord Financial insisted the problem was between us and Colorado Prime.

After numerous conversations and no resolution, I decided that my choices were to go get a lawyer or let the $2,539.00 go to collections. Now I find myself in a situation where I am refinancing, two days from funding, and the underwriters are insisting that any charge off on my credit over $2,500.00 must be paid in order to fund the loan.

So here I sit trying to decide whether to donate $2,539.00 to a crook or tell my mortgage broker to pound sand. Either way, I lose in a big way.

My credit is trashed and I am left in a position wherein I need to give up on a loan that has been in the works for the last month or give in to a fraud and lose $2,539.00