Complain about a product or service

Signature Properties

Jackie of Citrus Heights CA (12/22/05)
My fiancé and I attempted to purchase a home on June 6 2005. We were asked to put $10,000.00 down to hold the house. We were told we need to go through their lender to qualify for the loan. In addition they made an appointment to visit their design center to select any upgrades. We were told we need to pay up front for any upgrades we select. We were very nervous to make a purchase but we were convinced that it is best for us to do since the price of the houses is going up. We were assured by Diane we have nothing to lose and if we change our mind for any reason we will get our money back except any upgrade we select which we had to pay up front for them anyway.

After meeting with Nicole at design center, we were reassured by Nicole as well that even though we select any up grades and our purchase does not go through we will get our deposit and up grade charge that we had to pay up front will be refunded to us one hundred percent. Since we did not received professional service from Nicole at design center and we felt she was looking down on our selection and rushing us for our decision on upgrades, we lost our fait and did not select any upgrades at all. We were forced to select the basic standards so they can go on with their project. Although we were extremely nervous about the whole situation since we were not approved for our loan yet but we were reassured by Nicole that the builder will refund our deposit and any upgrade fees we had to pay. She also stated that we are not in the business of keeping clients money. The builder is "very good about that."

One other reason that we did not select any upgrades because the house was already built and we had no choice on some of the upgrades because the staged of the projects had passed the dead line. We were at the mercy of the Signature Properties and their staff for our loan to be approved so we could move in to our new home. After discussing with the loan officers, we discovered we can not be approved under the federal guidelines. We were coached by them to falsify our income just to qualify. Not having any mercy on us, how we are going to manage to make the payment on the mortgage. Since all they care for, was to get us approve and collect their fees and commissions. It seems like they work very closely with the builder and exchanging incentives between themselves. We were broken heart that we found out that we can no longer purchase the house.

They are still holding our deposit of $10,000.00 since July 6, 2005. I am out of funds and forced to borrow money.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Back to the top |