I had a new siding installed on my home. When the installer removed the gable end siding, there's no no plywood, only black plastic sheet.
Where is my plywood, Ryan Homes? You've got to be kidding me. I will be calling the Harford County Government on this one.
The house is only 6 years old and the furnace broke. We have had nothing but problems with the heating system since we had the house. But of course, now after only 6 years, the warranty expired on the furnace and it has finally died. Be careful. They do not install the same one they show in the model homes, you get a much cheaper version.
Ryan Homes driveway issues not resolved!
Some things to think about before you build a Ryan Home....yes, they're inexpensive....but as my 85 year old father still says to this day... "You get what you pay for! " In this case it's true....
I've noticed in their model...They had a "name brand" furnace in their basement...my neighbors and myself have "generic" models in our homes....They claim, in order to keep the cost of their homes as low as they are, they purchase from different suppliers to get the best deal...This example was also noticed with their toilets and a pedestal sink....In the model they showed Crane brand toilets, they tried to install Mansfield toilets and a pedestal sink in my home, which is a lesser grade product...I refused to allow the Mansfield product to be installed...they then installed the Crane brand after they gave me a hard time...They'll show you one thing in a model, then give you something else in your home! Watch out!!!.......
Bad ventilation system concerning the heating and cooling of various rooms.....Some rooms are hot....some are freezing...especially on the second floor....All of my neighbors also complained about this problem.....
When they were building the house, I noticed they will not put anything that is unnecessary into the construction
My basement leaked, along with half the other Ryan Homes in our section of the development.... the development is Stonebridge Creek, which is located in Avon, Ohio....the is a development where Ryan Homes moved into when the housing market went South, to offer an inferior product, at a greatly reduced cost compared to the other homes in the neighborhood....If you do build with Ryan Homes, expect to deal with the problems, and a million excuses why you shouldn't be concerned and never have the issues resolved in the long run...
Which leads me to my biggest issue.....My Ryan Home driveway was discolored a blackish gray from an incorrect mixture of calcium when it was poured....a six inch "bubble" resulted at the end of the driveway along with chipping on the surface in various areas about the size of a quarter, this occurred in about thirty different areas....You could hear and feel the difference in hardness between the correctly poured light colored areas of concrete, and the dark gray areas by scratching a piece of metal along the surface..After having various Ryan Managers out to assess the complaint....they said they won't replace the driveway....Pick up the Ryan Home Home Owners Booklet, which is a blue booklet....It covers every imaginable situation or problem that may occur to a home , it states they will make repairs at their "discretion" for about 70 percent of the issues that are in the booklet...Which means, they will come up with a million reasons why its not their fault, then, they won't fix the problem....That's how they cover their butt!
My Significant other and I have been forced to live a nightmare by this legalized corrupt home builder with their full knowledge, and we have even been threatened by this multi billion dollar conglomerate to stop telling others about it, even though they know what we're saying is documented and fact based. Meanwhile we continue to get letters, a stack of them now, from other victims of this negligent greedy builder whose eye on the dollar sacrifices Americans form all walks of life. Victims are from the military, veterans, handicapped, minorities, they don't discriminate on who they rip-off.
My home insurance company at the time, said because of the defect in the inherent construction of my home, they had no obligations to intervene, 3 renovations later with no assistance we sit in the aftermath of once a financially secure, debt free life, still sorting through boxes of stuff from a temporary apt we had to rent being so ill being exposed to toxins the defect introduced. We did all of the renovations by ourselves with masks on, no one helped.
Now being back in our home, we are in prayer and starting to analyze how to start over, it's not like we are in our twenties anymore. Negligent Home Builders need to be accountable! I am sure there are some authentic and honest earnest Builders out there, but Ryan can't fit those shoes. It's reprehensible that they get to live lives of wealth and jett setting, and we are left to unscramble the rubix cube our lives have become from buying a Home from them.
i have purchased 2 ryan homes in the past 6 years and experienced nothing but exceptional service and quality. the service is prompt and satisfactory. ryan homes owns the market share of houses being built in the charlotte market. that in it shelf should tell you something. they do not radio or tv advertise, it is all word of mouth. it is easy to bash a home builder, ecspecially when you do not not get what you demand. just because they are big business does not mean they have to bend over for you. they pride themselves on great customer service. please do not forget, you are buying a $300,000 home and not a $2 million dollar home. you only hear the bad on these websites and not the good.
My wife and I purchased new home in New Town Meadows. 1 month after we moved in we noticed water in the ceiling of the laundry room on the main level. We discovered that the up stairs master bath shower had been built using roofing nails which had rusted, and shifted causing leaking around shower enclosure.
After discussing the issue with neighbors everyone has had the same problem with the tile in their master baths. Also, discovered that the builders had not sealed the crescent windows around the whole house, and that the windows installed had undergone a silent recall which was not disclosed to us at the time of purchase.
Called Betty from Ryan homes, she said that a project manager would be in touch with us. That was over 2 weeks ago! After almost 1 year we have a hole in the laundry room, and are still unable to use the master bath shower. Due to Ryan homes inability to call back it's customers, I may have to fix this problem at cost to my family. This house is less than 5 years old!
Edited Complaint:
On 09/21/2006 Metcalf was called to service the unit which was not working and they changed the filter (which I change every thirty days), and repaired the freeze up.
on 06/09/2007 I had to call them again to add freon and check the system for leaks.
Currently, my system will not get cold. I have been without air conditioning.
There are many other families in the community who are having similar problems with COMFORTMAKER air conditioning.
We are in a new home, and during our ten month walk-thru (2-8-08), I complained of defective carpeting (which was an upgrade). Two times service men were sent out to re-stretch the carpet, trying to remove the wrinkles. Both attempts failed and an inspector was then sent out to examine the carpet. He agreed it was defective. Ryan homes informed me that L & L Flooring would be in touch with me. Mike called and said that L & L was no longer dealing with the distributor of the Berber Carpet they installed in our new home. He stated he would get back to me, as soon as he contacted them and found out how they would handle this.
I called once a week to Ryan and L & L, and received messages that they were still waiting to hear from the Berber carpet rep. At one point Mike from L & L told me I could call the Berber carpet company. I advised him that I did not order my carpet from them and that L & L flooring received the money we paid for that carpet. This has been going on for over 7 months now, and nothing has been resolved. I am now pleading my case to you, in hopes I can get help in obtaining justice and satisfaction.
Not only did we pay for upgrades of this carpet, I have also spent hours of my time trying to communicate and arranging my schedule for Ryan Homes to get into my home. I just want it corrected and given the quality of carpeting that we paid for.
There were three critical mistakes in the HVAC system, one a criminal code violation. The HVAC system produced low level CO and gradually destroyed the contents of the home with soot. An errant piece of fiberglass insulation was found in contact with the electric heating coils, which act as auxiliary support for the heat pump. This error was initially blamed for the soot damage covering everything in our home, and for the symptoms of low level CO exposure, as the once yellow fiberglass was blackened and mostly burned away from it's foil backing.
The home was completely restored over the summer, only to continue to produce soot and low level CO once we started using heat again over the following winter season. We bought a digital CO detector, and although it didn't trigger an "evacuation" alarm, CO was detected in low levels coming from the heat pump ducts. Everything was again destroyed by soot before we knew the main soot producing problem was present. But this time we had no savings to tap, or supplemental insurance support to fix the house back to back, a second time. Homeowners insurance paid for about 1/3 of the first repair cost but denied a second claim when identical damages returned.
It was then found that the duct work had not been sealed, nor had the attic, with blown cellulose insulation freely entering the home through large opening in the attic. The HVCA was sucking in insulation and burning it randomly when specific conditions caused the auxiliary electric heat coils to energize. The soot contamination and CO accumulated gradually and seemingly arbitrarily, so that we didn't immediately notice the source of the problems.
The cellulose and soot build up in the HVAC system damaged the normal operation of the system. Sticky soot based dust clogged the drain pipe for the condenser coils. The surrounding insulation acting like a sponge holding the excess water build up, and gave a home to huge mold colonies. This rendered the home uninhabitable.
I developed a tumor, and my significant other developed Hashimotos syndrome during this toxic period. Other permanent health damages followed. We evacuated the home for three and one half years. We tapped our savings, retirement, lost health insurance and now have diminished capacity due to permanent health damages. We could not sue the builder for damages.
We had an attorney who filed a suit incorrectly, and refused to have it served, blocked us from filing and serving a suit as he would not release it until statutes on filing expired. A Ryan Homes representative reviewed documentation and photos of the defects and damages. He stated that regardless of fault Ryan Homes would take no action whatsoever to remedy the situation, and demanded an inspection of our home so that they could formally state their pre-decided position. He even told me to try and sue them, and of course he was right. Ryan Homes /NVR is too well connected wherever they operate to be held legally liable for criminal negligence.
