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Pardee Homes

Lorna of North Las Vegas, NV November 5, 2009

My sliding glass door shattered, suddenly and shockingly. I had no idea what to do. I called Pardee, I called my insurance company, and I called some glass repair people around the Las Vegas Valley. Every glass repair person I spoke to said it was not out of the ordinary to have that happen, the house may have settled a tiny bit torque-ing the glass just so, or a minute flaw in the glass finally gave out or any number of things could have happened. I was sitting less than 10 feet away from it when this happened and was facing the door. I didn't see any bird crash into it or anything, I was just amazed at how flip everyone was being about this, apparently exploding back doors were normal and I needed to relax a little.

I called Pardee first because I wasn't sure what to do. I had never seen or heard anything like this but I have also never owned a home before and when my AC unit was acting funny I called Pardee and a wonderful young man named Jeremy told me what to do and that he would send someone out immediately. This time when I called Pardee, I was told a rep would have to get in touch with me within 2 hours, and when I called again I was told they were still out to lunch, When the young man finally called me back, he accused me of lying, told me I broke the glass myself and was trying to "work the system" and assured me over and over that there was not one glass expert in the *world* who would ever say that glass could break without some sort of impact. When I tried to explain that the human voice, heat, and cold have all been known to break glass he told me I had no idea what I was talking about and demanded the phone numbers and names of the "idiots" who would tell me that glass can break without impact. To say he was rude and dismissive would be to say the North Pole is sort of chilly.

This man was crass and rude from the beginning of the call. I am still not entirely sure how me paying 600 dollars to fix my door is "working the system", I didn't ask for money, labor or goods. I asked what I should do and if it was covered by my warrantee. He asked me if I expected him to fix everything I broke in my house, and I was fairly certain the conversation was not going anywhere productive after that.

Louise of San Diego, CA October 7, 2009

I have been in my new Pardee home for nearly one year. The only thing I truely regret about my Pardee constructed home was opting for the full interior paint a cost of 8,425. The quality of the job was very bad and I had the painter come back several times to correct problems all over the house. Which included removing wall color paint from the sides of the white gloss framed windows and doors. The painter had the audacity to stay that was normal. I looked at him in disbelief, then set him straight and told him it was sloppy! It also didn't help that the paint that was used was a flat paint and not egg shell. A year later and now I will probably need to repaint the entire house because of so many marks on the walls. I'm sure I can find a painter to do it for much less too. Pardee hired a sub-class painter and does nothing about that. The painter even told me he didn't care how many times he had to return to a home, it just meant more billable hours to Pardee for his time. What a jacka** and my husband told him so to his face!

nicolette of beaumont, CA July 24, 2009

My husband and I have had a wonderful experience with Pardee Homes. They have courteous and honest employees. It really saddens me to see so many folks take pot shots at this company who appears to me to always do the right thing. A couple of years ago when there were horrific wind storms and damage, Pardee offered to help the homeowners witht he cleanup. They spent quite a bit of money to do so. It was not their responsibility, but they showed a lot of class and character.

Sarah of Las vegas, NV May 3, 2009

First off, the consultant picked and my husband and i for the amount of funds that we had in our account. When we did what she had asked, we never recieved any calls or emails letting us know what was going on. Then when i complained about the whole situation, she called with this huge attitude basically trying to "put me in my place". THEN, after not recieving anything furthermore, we decided to cancel the whole transaction due to the fact that our deal was never met. We agreed to buy the house as long as it was ready by the time my husband got back from his deployment. Well, he was back for a month already, and still no change. So of course, we cancelled and called it a day. So i thought.

A few weeks later, i opened up our phone bill and it had 3 PAGES of text messages sent to my husband from this woman! I had a feeling she had a thing for him, but she's a bit old and not very good looking, so i never wouldve thought that she would actually go after him. Well turns out, she was texting him about the loan at first, and then started talking about how she likes latin men, guys in uniform, etc..Just inappropriate stuff. She even tried to meet him at the tattoo shop that he was at the last few nights he was home. Then when i confronted her about everything, she immediatly blamed everything on him. Well girls, we all know, it takes two to text message. Not to mention, if she had a problem with him then she shouldve called me and told me to handle my husband. But wait, she decided to keep talking to him even after he left again for deployment. I knew the truth, yet she still thought that it would be easier to lie. Long story short, i am currently separated from my husband for even letting this get to the point that it did, and i complained about her to corporate. As of today, she still works with the company due to the fact that this was the first time they ever recieved a complaint about her like this. I'm guessing it has to happen atleast 2 times in order for them to fire her for being unprofessional?So if you ever end up having her as your loan consultant, watch your man, because that cougar is on the prowl. And if your husband is military, definatly RUN!

Veronica of Moorpark, CA September 10, 2008

Veronica of Moorpark CA (09/10/08)
I have lived in Moorpark for 8years and purchased my Pardee Moorpark Highlands home October 2006. This is my third new home purchase and purchasing a Pardee home has been the most unpleasant experience imaginable. Two years later I am still awaiting all the amenities Pardee advertised and to make matters worse I was just informed that I could have prepaid the mello-roos prior to the close of escrow which would have saved my family thousands of dollars.

My family and I started our commitment to Pardee January 2005, when we put ourselves on wait list. During the entire purchase process my husband and I asked Pardee Sales Reps and Mortgage Consultants if we could prepay the mello-roos and were specifically told no?. We were told that Pardees Highlands homes reflect the price of the mello-roos and they had to be 100,000 less than William Lyon who was approximately 2 miles away and this cost would be on our property tax bill. Depending on the square footage of the home on average a homeowner pays 5,300/year in addition to property taxes.

Two years later I find out that this was an option. When I asked the Pardees Director of Sales why I wasnt given this option she wrote, At the time you purchased your home in 2006, Pardee Homes (Pardee) was not promoting CFD prepayment in Moorpark Highlands because, for most owners of new homes, it is not feasible to make such a large payment at close of escrow on top of the cash down payment and other expenses typically incurred in connection with purchasing and moving into a new home.?

Who is Pardee to decide whether or not my family had the funds to prepay the mello-roos? Pardee sure didnt take into consideration whether or not my family had the funds when they presented upgrades to us. Perhaps its because Pardees bottom-line would benefit from upgrades and not prepaying the mello-roos. Either way the developer should disclose the information to all home buyers.

Newer home buyers have been given the option of prepaying the mellow roos. Since Pardee decided not to give my family this option it will now cost me thousands of dollars which I could have saved by paying it off or financing it into my loan - - and when I decide to sell my home I have to pass this costs onto the buyer and sell my home for a lower price.

Pardee advertised to Highland home buyers: 2 community pools, park, school and gated community. Two years later all we have is 1 community pool for approximately 300 residents and have been told that there is no need for a school because there is sufficient space in the current schools. While I understand the enrollment decline the mello-roos was created to fund the school site. So why should homeowners be stuck paying for something were not going to receive?

There are many dissatisfied home owners in the Highlands. From false advertising to non-disclosure, what is a home owner to do? People save their whole lives to purchase their dream home and Pardee shattered our dream!

Ronald of Moorpark, CA September 8, 2008

Ronald of Moorpark CA (09/08/08)
I am a Moorpark Highland home buyer from 2006. I asked, prior to the close of escrow, if prepaying the mellow roos was an option. I was told no on numerous occassions from Pardee. Two years late I find out from a written letter from a Director of Sales for Pardee that states:At the time you purchased your home in 2006, Pardee Homes (Pardee?) was not promoting CFD prepayment in Moorpark Highlands because, for most owners of new homes, it is not feasible to make such a large payment at close of escrow on top of the cash down payment and other expenses typically incurred in connection with purchasing and moving into a new home.

Shoudn't I, the home buyer, decide on what is feasable? How can Pardee withhold information from buyers based on whether they feel something is too costly to disclose?

Pardee never had one concern for my financial welfare during the home upgrades process. In fact, they made sure I had access to pricing, examples and samples, as well as phone numbers for the flooring and upgrade departments.

Pardee's slogan is, The Way You Want To Live. From my experience this is a contradiction.

Because Pardee has decided where the importance of my home buying budget should be allocated I have been left with the stigma of mellow roos. The newer home buyers have been given the option of prepaying their mellow roos.

This becomes very important in two areas. First, thousands of dollars could have been saved by paying off the mellow roos. Second, in the event home buyers decide to sell their homes the seller has to pass these costs onto the buyer.

At this point my family and I live in a buiding by Pardee Homes, not a home from an honest and caring builder.

Damian of Moorpark, CA July 18, 2008

Damian of Moorpark CA (07/18/08)
Hello Pardee homes, I recently bought a home in the Moorpark Highlands, in Cherry Hill about a year and a half. I am so dissapointed at Pardee's unprofessional treatment of our community. I am have been so angry at Pardee for their lack of concern and care, I do not know where to start because there are so many issues on the table.

Do you know what is going on in your department in Ventura in regards to the Moorpark Highland project. Well for one thing I was told about the mello roo's and was not told about an ongoing extra tax for the landscape maintainence, this is an insult to our community, shy are we being double taxed? ...2nd. where is our promised park? ...it has been two years or longer?...3rd. where is our tot lot- that was promised? ...4th. where is our school...I hear now we paid for a mello roo tax for a school and now there won't be one for 10 to 15 years, all the while we paid a steep mello roo tax. And all Pardee can say is its the city not us!...shame on Pardee for rolling over and finding the easy excuse. I am a reeal estate agent here in Moorpark, and I have been doing my best to tell customers how I feel about Pardee builders, and the Moorpark Highland...STAY AWAY!!

took away our school!...not building our park...double taxing us with a mello roo and a landscape tax...took away our tot lot to build more homes, the security gate does not work and is not being fixed in over 6 months!

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