Paramount Builders

I had vinyl siding installed on my house. There were several issues in getting this accomplished, but after it was finished, I noticed large gaps around several of the windows where the siding meets the 'j' channel. The lines from one side of the house to the other do not meet. The job looks like amateurs who have not done this type of work completed the job! It is so bad the neighbors noticed and pointed out several issues such how the J channel does not go all the way around window in the attic or the bottom of the front door.

The canvassing team that came around two weeks later, noticed even more defects such as how the siding is angled not even straight. Then a month later, the salesman that sold me the siding came around. After voicing my complaint with him, he took pictures and noticed that in the back of the house, they somehow had managed to make the siding go at an angle a few rows down to match the lines of the siding around a corner. Then someone with the company called me after a little over a month later from the service department.

After voicing my disgust with him, he assured me that if I went to the companies website and made a warranty complaint, they would be right out to fix the problem. Now one month later, still no calls or any effort whatsoever to make amends. I have tried to be very patient but I have ran out of patience. The crew that came here for the installation was very unprofessional and when I voiced my concerns, they assured me I was wrong that this was a different type of siding than what I had installed when I did this type of work. After careful checking, I found out I was correct and it should have been installed as I had thought it should! This company has made several promises from the beginning and so far it has done everything a 'fly by night two bit company' would do! And fulfilled only the fact that it put siding on the house even poorly so they did put it up!

We had 3 triple pane patio doors installed in 2007. The salesman sold us on the energy savings and lifetime warranty. He gave his presentation in our home, with our dog present, and stated several times that even the screens were covered from any damage including by the dog. The installers were not very sure of what they were doing during installation, having to put doors in and take them out several times before they were satisfied. They did not even seem to know what the threshold lock was when we asked about it and they had to come back to install it another day. We thought everything looked good but we had never had doors installed before and we did not know everything to check.

A few days later, we noticed a gap under one door that was open to the outside. We ended up having to fix that ourselves. In November 2009, one of the doors was letting in excessive amounts of rain, not the previously mentioned door with the gap, and the other two doors let in a small amount. The door that was very bad demanded our constant attention for 4 days, changing out towels to try and stop our rug from being ruined. There was a storm going on then a weekend, so of course, any calls went unanswered.

When we finally got through, a person was sent out on a service call. He found that all 3 doors had been installed incorrectly by the installers. We had to pay the $140 service charge even though the installers had done the job incorrectly. We also asked about the screen and he said that it wasn't covered for dog-incurred damage. We told him what the salesman had said and he stated that he knows that salesman says that even though it isn't true. Again, we went on good faith with this company, we were lied to and we are not receiving a replacement screen we feel we are owed. We paid more for Paramount's doors than we would have elsewhere based on the salesman's pitch and the warranty but both are pretty much useless.

At the Richmond Home & Garden show I was asked by a rep from Paramount to enter their drawing. I specifically stated that I did not want to be contacted to schedule an appointment unless I was chosen as a winner. The representative clearly stated that I would only be contacted if my name was drawn as a winner. For the past month, I have received phone calls from this number, with no message left for me. I returned a call two weeks ago & left a message requesting that I no longer be contacted. On 5/1/06, I returned another call, finally got through to a representative and explained my situation, and was told it would take thirty days to remove my name from their call list, and that they are not allowed to leave phone messages, they simply keep calling back in hopes of getting through to me.