Palm Harbor Homes

The roof was not put together properly. Roof has been leaking for years without my knowledge. The wood underneath is rotten. The contractor said the house was not properly put together.

I paid cash for a triple wide home in February 2011 and I moved in at the end of June. I still have no copy of the paperwork, title or anything. I cannot file Homestead exemption and I cannot get any problems fixed. I never get returned calls. The first manager got fired, so I hear. The second manager quit. The third manager quit. I guess there is now a fourth manager. I have called the VP in Dallas but they have not returned my calls. I have turned them into the BBB. Palm Harbor Homes have filed bankruptcy and Fleetwood has taken over until they are sold. Be careful with these people.

After reading my complaint online, I feel I have jeopardized completion of this purchase which I unfortunately cannot avoid therefore I am asking that this be retracted as soon as possible. I represent 5 other people on this project and they regret my letter. While it is factual, it was a little over the top with "low life" comments. This was a complaint against Palm Harbor placed in the name of Glenn ***, however it was composed by Carolyn *** and it was wrong to represent him, without his knowledge. Please confirm this will be taken off the website at least within 48 hours. I appreciate your prompt attention to this matter and thank you for your consideration.

Stupidly purchased a manufactured home through Palm Harbor. This purchase was to accommodate my disability as I am paralyzed from the waist down. I was assured the home would be built to ADA standards as well as the expected standards of a new home. None of this happened. My ADA bathroom was built for someone who could walk, nothing was altered to accommodate me.

My family had to do the necessary changes for me to even have access to the home. Also the stem wall / foundation was installed against regulation but somehow they got that approved. The land was not graded correctly so now we have a flood factor. All the financial paperwork was a mess we had to re-do the paperwork 4 times and it is still not up to legal standards. Palm Harbor did not install phone or TV jacks as was on the plan, supplied the incorrect kitchen sink, installed a broken stove, just waiting on the refrigerator to go out as we have had problems with it also and this home was just delivered.

Palm Harbor insisting on payments and we don't even have keys yet. The plumbing under kitchen sink fell apart, windows installed broken, paint over spray everywhere inside and out. Floor squeeks like the jacks are not installed correctly so I know if and when we ever take occupancy someone will go right through it. Horrible and I mean horrible customer service and their contractors are liars and thieves at every turn. I now regret ever doing business with them and will regret it until the day I die.

This home was for my family on our 6 acres of property and if there was a legal way to have it removed without penalty, I would have them come get it. Also, I was sold a 4 bedroom home, but now it is called a 3 bedroom home with a den as they named the house and cut a huge doorway in the 4th room without our knowledge then we were promised they would come back and fix this door once we passed inspection. That never happened. In the site contract we had to demolish an existing building to accommodate a 4th bedroom, paid for that, it was removed, but they left the foundation and insist this was not part of contract. Well, it is in my paperwork for them to do so. I have no idea how these people live with themselves.

So at this point, we owe payments on a crappy house, that we don't even have keys to. Please no one ever deal with Palm Harbor. They were kicked out of Arizona and Nevada so let's just hope they run out of states to rip people off. There is so much more I could say, just everyone know these people are the lowest form of life on the planet! They lie, cheat, steal and forge documents at will. You will be sorry and ruin your life as as your family's if you deal with them. They make up their own walk through paperwork also and I have seen where my initials have been entered on paperwork I have never seen. If they had not been kicked out of Arizona, I would be picketing them daily as unscrupulous thieves and liars. I know used car salesman with more integrity. They also have no morals or ethics.

I have spent thousands on correcting their building errors, their paperwork errors etc. The fight is out of me at this point, I have ulcers, I don't sleep, I have been bed ridden with illness ever since this started. The worst part is I have ruined my family's future working with these people. Believe me, I tried to accommodate these people at every turn to "just have it work out" and still they screwed me over at every turn.

The economic damage is uncertain as I want them to come take the house back and call it even. If not I have no idea what legal fees I will be facing. As for physical damage, there is no justification for what they have put me through, being paralyzed for the last 35 years I can honestly say that Palm Harbor is the worst experience I have ever had and that includes my accident that disabled me.

I could probably list many more things but by signing an agreement we were told we could not sue. Wish I had followed by gut feeling. My daughter and her husband both the same home and live just across from us and since the same things have happened to her appliances I feel this is not a fluke that the item used by Palm Harbor are not of good quality.

We bought a mobile home from palm harbor and when we bought the home they told me it was a show model and had been on a lot a short period of time. they shpwed it to us on a computer and we liked it. we did not see the home until they set it up on our lot. the crew they originaly sent to set up the home they fired and the got someone else. after instaling the home i had to call them back several times to level the yard. they did a poor job of that.

thy left the house with the bare wood showing in the rain for at least 2 moths before they put the siding on it. then they put differnt colors of siding on the house and i ahd to call them back to change that. there are pencile marks all over the siding and it does not fit right. the skurting does not stay fasened to the trailer. the littlest wind and its every where.

the floor in the kitchen is still not level. the window on the side of the house is crooked. the carpet is fraying and looks terible. they promised me a double door frig. i never got it. paint and cauk is craking on the outside of the home. we have had to replace all the blinds in the home. they fell apart. there are craks in the celing. cabnets saging.

the overall aperance of this house is terible and we were not told about this trailer being manufactured in 2005 until the day we went to close and then were told if we wanted to back out it would cost us the money we put down on the home. we were decieved. the home was only supose to be 1 yr old and i ahve ask them for my money back or to give me a new home. the house value is not near what it should be due to the overall condition. we paid 105,000.

We purchased a Palm Harbor home in December of 2006,It is a single wide 3 bedroom, 2 bath. we had it custome built brand new and received the home Febuary 15, 2007. Since we have lived in our home, every cabinet door has fallen off, our ceiling has come apart in our master bedroom and our roof leaks. We first noticed around July the roof leaking and water running down the wall by our fire place. We went to Palm Harbor for repairs see as how our home is under warrenty, and never got a response from the service repair department.

About 3 weeks later we found that the 2 bed rooms in the back (where our children sleep) also had water damage on the walls and rust stains running down the walls from the moisture. We then filed another report with Palm harbor for repairs. It was not until a month or so later someone finally came out to the house to check the damage and repair the things needed, this occured in late September. ( about two weeks ago). Just from the exterior damage we need 13 wall panels replaced and it turned out to be our ac unit not flowing properly and making the back rooms fill with moisture. about 3 days ago we had the ac company come and fix that problem; however we are still waiting for our wet walls to be replaced. One of the walls was pushed in and is almost off due to the water damage and we are starting to see the signs of mold. This is October, we started complaining back in July and we have expressed the concerns for mold setting in since then. To this day nothing has been repaired. After seeing mold starting to set in I immediately contacted palm harbor and what a shock, they did not seem to concerned.

I have children, and I myself am pregnant and we can be exposed to possible sickly mold, but who cares right, Palm harbor does not seem to concerned about it. All they told me is that they will call the wharehouse and see hwy they haven't been back to replace the walls, and I filed a complaint with the Regional customer service manager and her response is, not all mold is sickly and not that I don't believe you, but I have to investigate it first and I will call the warehouse. I AM LIVING WITH POSSIBLE MOLD IN MY HOUSE. If a house has mold in it the house is condemned and quarentined and people can not live in the house. But hey, like she said not all mold is sickly and we are still playing the waiting game. PersonallY I feel we should get a new home out of this and Palm Harbor bite the bill for this home.

Palm Harbor strives on being the best built manufactured home and best quality. This is the worst home we have ever lived in that was a manufactured home, and I've lived in about three or four manufactured homes and they were well over 10 years old and never had a single problem, they were not Palm Harbor homes. Is there anything we can do about this situation?

Where can I go to file a complaint against the company and get something done, if this is not the correct place to go.

When our home was set up, it was put in the wrong location and facing the wrong way. We never had any grass planted in our yard and consequently have running gulley rivers and holes all over the yard, albeit some weeds are growing there. There is a horrible smell from the sewage tank and standing, stagnant water throughout the yard.

The floor in the center of the house, running the entire length of the house is uneven and there are pockets of little dips in the floor as well. The carpet that was put in is incorrect and some of the wood for the cabinets is buckled and bubbled. We were told by 5 different people that these problems would be corrected but to date it took us over a year to get the heat/ac fixed and one floor tile!

To Whom It May Concern:

I am writing this letter as it is getting close to us having our Palm Harbor Home for one year.

Let me begin by stating that we are very pleased with our home. The layout, floor plan, the beauty of it is awesome. We could not have had it designed better. Everyone who has seen it has fell in love with it. This will be our home until we die or the Lord comes back.

Now let me tell you the downside, which is the service or lack of. Our experience with Palm Harbor started out good. The sales people were really helpful in getting us into our home. But after that, our experience has been a nightmare. My husband is not in good health and the problems we have experience this past year with this home have cause him to have several ministrokes.

I will try to list some of these problems, however, they will not necessarily be in order of the occurrence:

1) When we purchased the home I asked if we could have a ramp in place of steps due to my husbands health. We were told we could. Our contract even reads in several places to substitute the steps with a ramp. When the men came to build our porch and ramp they knew nothing about the substitution. I called the office of the people doing the steps and they did not have a work order for a ramp. My husband was out of town at the time. The lady in the Greenville Palm Harbor office was very hateful. I contacted my husband and advise him what was going on. He advised that we had waited so long to even get into our home to just forget it, to let it go. To look at my husband you can not tell he is ill. He has had three heart surgeries. I needed that ramp due to the fact that when he has these little strokes he looses his speech, he gets disoriented and the majority of the time he looses the use of his legs. I have to literally pick each leg up one at a time and help him walk. You try that on steps!! At times I have had to have some men at church help me get him in the house. I am listing this one first because to me it is the worst one. This is the problem that keeps me angry every time I go in and out of my home. This just is not right. This was a medical necessity. Why tell me I could have it in place of steps and then not follow thru. Like I said it is in the contract I signed.

2) We had some minor problems that needed to be fixed. The manager in Greenville told us repeatedly he was coming to our home to do a walk thru. When he finally did show up he wrote down several repairs to be done. The only repair person to show up was the carpet people. We have yet to see anyone else, nor has the manager called to check on us. (He said he would!!). As a note, the manager brought us a gift basket. Dont get me wrong the thought was appreciated, even if it was about eight or nine months after we bought the home. But to keep anyone else from being treated as we were, I need to mention this. The gift basket was an insult; the soda was flat, the chips were stale; the notebook was bent and warped; the laundry basket was broken; etc. Nothing could be used. Please ask them not to treat others this way.

3) I was asked to answer questions from a survey regarding Palm Harbor. I could not recommend Palm Harbor. Following that survey one of the VPs contacted us. He tried calling me on my cell phone. However, I was at work and could not return the call. He spoke with my husband. He apparently offered to give us $1,000 for our troubles. I was to call him back but never did. With the anger that I still had at that time, I felt it was best not to talk with him. I do appreciate his apology.

4) At Thanksgiving we noticed a leak under the tile in the kitchen. You could step on the tile and water would come up from between the cracks. We spent hours on the phone with the Greenville office to get us some help. The contract said to call your dealer for emergency service. They would not return calls, we kept having to call them back, to no avail. We had our family here, with four of our grandkids. Needless-to-say, we had to cut our time with them short. Happy holidays!! Because of having four kids they could not stay with no water. (We had to cut the water off.) We finally reached a repair man that did some work on our home earlier. He came down and fixed the leak. However, our floor has still not been repaired. The floor is soft in the area where the leak was. Our refrigerator door is now warped because it is unlevel, due to the floor.

5) We did have one repairman show up before all these other problems. He did several repairs. He also had to fix a cabinet in the kitchen that was pulled apart. We have since had a cabinet shelf break. I would like to comment that that young man was very nice. He walked thru and did a touch up on several spots.

These are just a few of the many problems that we have experienced and will have to probably live with. The letter would be too long to list them all. I realize I could have stayed on the phone constantly complaining this past year. Maybe that would have got something done. Maybe not. I dont know. Who should I have complained to?

Bottom line is that all through the process we told the sales folks that we did not want a monthly payment of more than $1100.00 per month for this land/home package.We now know that giving them a limit was probably not very smart. Ok,we close our interim papers on 09-02-04, assured again verbally that our payment would be $1140.00 due to a surprise increase of $7,000 because of miscalculation for improvements. Now on all the paper work we see $155,000 is what we are borrowing but there again we were told that was the amount we were approved for and that we would not have to borrow that much if not needed. Our home cost $84,845, land $21,000 and improvements $23,000. Now we figured we would come in well below the 155 even with financing the down payment,closing costs.

Also, we received a $7,995.00 grant which we still don't understand how that helped us. The lenders cancelled us closing on 1-20-05 because they had some paperwork messed up.(An FHA document that they weren't sure about.)Finally they figure it out and on 2-4-05 we are suppose to close. Well they email me the documents and I see that our monthly payment is to be $1525.00. The documents have pretty consistent numbers but we were told that our payment would be a certain amount in 09-04 but in 02-05 it was no where near what we had planned on all along. I know there is more I could tell but this is the bulk of our complaint.

We refused and asked for a letter from the bank declining us for financing.

They could not provide one because they had not submitted our request to any banks.
They were hoping to use their own mortgage company. We were irritated and immediatley had financing done through WELLS FARGO on 9/19/2004. Who approved our request without selling any property in only 4 days.
Our mortgage approval was delayed by 30 days because they refused to submit a request for financing to any company other than the one they owned.
The next step in our home buying process was to get an appraisal.
Generally in Hillsborough county it takes 3-5 days to get an appraisal.
Palm Harbor Homes took 2 weeks.

We supplied Pal Harbor $2500 to pay for permits. We asked them to apply for permits on 10/11/2004.

They will only use one permit company and the owner was sick so no permits have been applied for as of 10/28/2004.
Palm Harbor homes has our money and when we complained they told us to write a letter to request a refund minus their costs.

If we are lucky we will get some money back.

We tried to buy a home to our specifications and needs which Palm Harbor said they could do. We put $500 down (this was to check our credit before they would go any farther with us. Credit report came back and they wanted us to sign papers. When we questioned our changes and needs our Housing Consultant (Jeff Lukenbaugh) said that our requests were already sent to the manufacturer. He said that their motto is "customer satisfaction is their first priority and "NO EXCUSES" commitment to total and complete satisfaction is on their card."

We went for the closing and put down another $9300 and signed a pile of papers. When the house was delivered; it was a straight assembly line home with the doors where we wanted them and not to our needs. As soon as we were able to look it over we contacted the manager and told him that this is not the home we ordered. He offered to do cosmetic repairs on the home (on site) but that was not satisfactory to us. After talking to other home buyers this seems to be their policy to make the changes on site - accept it their way or forget your money (satisfaction guarenteed if you do it their way).

They came and got the home and said for their trouble that they were keeping our money.

I contacted Texas Manufactured Housing Department, BBB of Texas, and the Attorney Generals Office. Palm Harbor went from returning $500 to approx $4900 back to us. The AG said that they did all they can do and since they still owe us approximately $5000 that we could take it to small claims court ect.

I purchase A Manufactured Home from this Company 5 yrs ago . 3 yrs ago I noticed mold growing in my Daughters room . I called the Company because the home was under warranty. They came out said they could not find a leak ,Then painted ceiling.Said maybe I need to use AC more .6 months later Mold came back ,also in sons room and hall way . They walls were wet. They came back out said that it was installed wrong .They needed to file suit against company who installed home . That company is no longer in Buisness .

I told them I was filing a complaint with TMHD .At that point they were out in 3 days. They hird D&J Trucking Company 281 435 3613. He told Master Piece Company that he would move the Home back together but would have no part in what they were doing .It is a double wide. They had stuffed the 2 homes with sheet rock and foam .D&J Trucking did remove all of it . I talked with Mark Zellar He agreed to remove all sheet rock with mold. I said that would be great . I left home while they were doing repairs. I came back and found paint outside ,I asked them if they had painted again,They said no.Then I went to my sons room the walls were wet with paint. TDMH Division came out ordered them to do other repair.The case # MHD2004000699-W .But they do not cover mold and as it stand the are no safe or unsafe levels . I believe this knew of the problem three yrs ago and was just trying to ride the warrranty.I had home test it does have very high levels.

This is to advise that my newly acquired home purchased from Palm Harbor Homes in Buda 12 weeks ago is still not complete. The waste water system has not yet been installed, due to weather conditions. Should I attempt to move in to my new home with my son and pregnant wife this could be detrimental to there well-being. Nor has the interior walls been repaired. There are several wall and window in dire need of repair. Nor has the exterior vinyl siding been placed on the home, which will eventually lead to other problems in future. These condition DO NOT MAKE MY HOME HABITABLE.

I have spoken to several Conseco associates such as Sandra Oliveras, Liz, Marianna, and Brad Hardwick to no avail. I have worked with several Palm Harbor employees to have the repairs done still to no avail. After speaking to these individuals I don't feel that there is a concern for my family or myself. The only concern appears to be the financial responsibility that is a far thought in my mind. It would appear to me that such a large company would want to protect such an investment and insure customer satisfaction. I am fully aware of the financial responsibility but like several other consumers my family WILL come first as it should. I simply would like to advise any concerned party of this bitter situation. This entire instance has is such a sour experience that a consumer such as my self will not be venturing to purchase a manufactured home again EVER.