I purchased a M/I home in 2009. The first winter there was serious cold air leaking into my home, and the furnace is running continuously. I found a large gap behind the stove, and in the pantry, where the air was flowing through unfinished walls. I contacted M/I, and was told to buy expanding insulating foam, as they want to invalidate consumer's warranty. Also, I found issues with the foundation, and again, was told to spray foam insulation, where there were blocks missing. The property is like a lake, when it rains, due to settling, poor grading, and no drainage. M/I doesn't want to be bothered!. Most of the neighborhood has complained that they would never again buy M/I, neither will I!
Consumer Complaints & Reviews
I have constant issues throughout home and neighborhood. Be advised and do your research before buying! Just because they are large in some areas doesn't mean that they are good. The warranty department is a joke! If you do decide to build, you better be able to be there every single day and keep photo and email records. They will try to ** you when you need them!
I purchased a new built home on November 2009. After close I felt cold air coming into home from walls, floors, bookshelves and fireplace. The cold air was overpowering the heating system. Therefore the home was not energy sufficient. I requested assistance through the builder through their customer service center. I received rude comments and felt the people were bullying me. The customer care team seemed to make things difficult when asking for help. The construction supervisor was not listening to me and he dictated me inside my home.
After being insulted and felt threatened by the supervisor in customer care team, I reported my concerns to the BBB. After filing complaint, I received a call from an executive of builder and 5 people were inside my home telling me that they will fix the problem. In January, they masked the problems, but did not fix the problem. My home reaches 67 degrees only, inside home with the heat turned on 75 degrees. The floors are 32 degrees.
I suspect that there is a defect in home and/or the slab was not properly insulated. I have voiced my concerns and nothing has been resolved. I reported to the BBB again and told the builder that I would seek legal advice if the problem was not fixed soon. I purchased a home for comfort and I have not lived in home comfortable since moving in.
Since contacting the BBB and telling builder that I am uncomfortable, cold and will seek legal advice if needed, the builder stated that in their policy that they will not communicate or work with me. This is a violation of my right as a consumer! I have been forced to contact legal action. Buyers beware of M/I Homes. I am living in a home that has floors with a temperature of 32 degrees. There is a 12 degree difference from ceiling to flooring on first level. It is very cold inside my home with my heating system set on 74 degrees. I have increased the settings to 78 degrees but it does nothing to help the overall problem of heating home. The cold air entering home is overpowering the temperature in home.
