Complain about a product or service

Legacy Homes

Priscilla of San Antonio TX (09/06/08)
I purchased my home a year and a half ago. Last month I realized that there has been alot of crime in this neighborhood. There have been homes burglarized in the middle of the afternoon. Doors are being kicked in, cars are being vandalized, and our homeowner association or Legacy homes representative are not concerned. The homeowners have gotten together on two occasions and have invited our homeowner association and any representative from Legacy to hear the home owner concerns. Not one of them attented the meeting. We have had 6 robberies within thirty hours.

People have property damage on there homes and cars. Home owner that work from home, housewives and young children are no longer safe to be in their home durning the afternoon.

Kj of San Antonio TX (06/12/08)
At 6 months of age, our pipes made a big banging noise and the bathroom floor got hot. This only happened once and we reported it to the onsite builder

2 months later, Our house cracked down the center and started to pull away from the roof. One of our top bedroom doors sealed and we had to bust down the door just to get it open. We found very large cracks around that bedroom. We had had 5x as high electric & water bills for 2 months and just thought maybe the construction workers working on the house next door to us had been using our resources.

Apparently, higher water and electri bills are standard when your house has busted pipes as is a house pulling away from the roof and cracking down the center. I just reported all this to the Director of building today and put an urgent message out there because nobody was able to help me. I've reported many warrenty related problems wtih this house and still have not had about 90% of the addressed. Buyers beware.

Charles of San Antonio TX (04/30/08)
To begin with, our sales counselor told us that our home was ready 6 months early and that we could lose our deposit and earnest money if we didnt come now and close. When we arrived, after we quit our jobs, sold everything we couldnt bring with us, loaded up children, dogs, cats, birds into 30ft moving truck pulling trailer car followed by spouse driving mini van, we arrived angry and shocked having driven all the way from Arizona to see that we didn't even have a drive way! Not to mention nothing was the way we had picked out ranign from flooring to the patio that we still have not received and we closed on our home july 2006!

We found out 2 months ago that our lad was never surveyed, and a survey had to be ordered when we observed a fence company placing a fence through our front lawn to fence off a protected nature preserve. I then found out that even now if you look at my back yard legacy refuses to move my fence to the proper location 10 inches! down the length of my 151sqft back yard. We paid 3,500 extra to have a rod iron fence and they were too lazy to move the rocks so they cheated us out of 10 inches. My 10' x 10' patio was never put in, and they came over and said they woudl cut me a check for $130.00 for our troubles! because they could not get a trade/sub contractor to come back to our sub-division for a reasonable price.

Our living room wall is warped badly, they said they would repair it properly, instead, they had a person comein with a hatchet and hack away the stud until it was able to be re-drywalled and not show the huge bend in the wall, same thing in teh masterbedroom. Legacy ruined my home! The lack of attention to detail when the roof was being put up caused my entire garage ceiling to cave in and begin to rot due to a huge leak. there was another leak coming in due to lack of a rook jack they called it making water pour into my air handler room. the list goes on. What really was humiliating and embarrassing on top of it all was the building superintendent John Molina who came to my home several times and just stared at me instead of looking at the items i needed corrected which made me feel very uncomfortable since my husband works late. the cake topper was when he started asking me to come to his place to have beer and look at his boat, the other workers in the community were under the impression that he and i were having an affair and one of the managers, discussed it with my husband. Not a pretty picture.

Our faucets in the master shower fell apart and had to be turned off and on with a pair of vice grips, my drawers on several cabinets fell apart and have been that way for a year. kevin potts recently called and laughingly said, oh, we have your drawers in for 2 months now, must have forgot about them they jsut did their 11 month inspection a year and a half later. i have copies of every customer servie request that we have ever filled out, repeatedly we have asked that the items be repaired. Our garbage disposal is still leaking ruining our cabinet underneath. What are supposed to do!

Loss of $20,000 in baby bedding due to moisture from roof leak. Loss Broyhill dresser due to wet drywall falling on it and rain coming through ceiling. High water bill, due to busted water sprinkler from bob cat driving over it. Lack of ability to perform my wifely duties and obligations with my husband becasuei am so stressed out that i cannot relax or focus. My children are totally upset becasue we are moving them. we spent all we had to build this house and all we hoped to have on our business which is all ruined!

Having to sell our home now due to loss of $20,000.00 in merchandise exposed to moisture which was stored in what we thought was a well build 3 car garage. what can we do? Legacy dealt us a raw deal from the start, who lives in a home for 6 months prior to closing because their sales counselor lied about the home being ready?

Sheryl of Marysville WA (02/27/07)

My partner and I went to Legacy Financial to re-finance our home. The agent told us about the Option Arm Loan and thought it would be the best loan for us. We were told that the payments would only increase by about $74.00 a year, which is true. The things he failed to tell us were.... 1. By only making the minimum payment, which was the one we could afford, that over $1000.00 per month would be added to the backside of the loan, and this amount would increase by about $70.00 EVERY MONTH. 2. That at 110% of the value of our home, we would them be required to make at least the interest only payment, which we wouldn't be able to do. 3. Even if we could afford the interest only payment, by that time we would be so far upside down in our home that we would lose it. 4. That even making the highest payment, which we would not be able to do, only a very small portion of that would go towards the principle. Remember, by this time we are very upside down in our home, we wouldn't be able to make the max payment, we wouldn't be able to sell because of what we owed and the bank would take the house.

We are having to try and get out of this loan by re-financing, once again, having to pay more processing fees etc....and we're not even sure if we'll be able to get a different loan. If we can't, we will have to sell our home to be able to.

Janet of Hutto TX (09/24/05)
We purchased a Legacy home in December 2004. Upon move-in, we received a survey from the builder to complete regarding our experience in buying our home. We completed the survey and listed some very negative responses to several issues we had from the sales process through the completion of our home. Upon returning this completed survey, we received a letter from your organization stating that a formal inspection was being developed and that we would receive a packet once this was done. We have never received such a packet so we are not sure what has been done at this point.

To date, it has been nothing but a nightmare. From trouble with the sales staff to options we approved not happening to TERRIBLE QUALITY construction and materials, we at this point wish we had looked at other builders more closely. We have had to put in AT LEAST 4 warranty requests since we moved in. This was after many things that we had fixed during the construction and walk-through processes. We cannot convey how disappointed we are that our first new-home experience has been so horrible. At $167,900 this home would be considered expensive anywhere, and in Hutto that is considered VERY high-end. For that price, we should have gotten all the options we wanted (INCLUDED) and the workmanship and quality of materials should have been a lot higher.

We would not recommend this builder or this community to anyone. For a builder that advertises LUXURY, CUSTOM-BUILT HOMES, it has been a very misleading company. There are still issues with the construction of the home that may never be fixed. The walls are not square, the appliances are low-end quality and the UPGRADES we paid extra for do not have UPGRADE quality. We are not sure what we can do to get this resolved. We are very unhappy with this investment.

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