I was a builder for Icon Legacy. They ripped me off out of my money numerous times and they don't do quality work. I've worked with other modular manufacturers and this is the worst of the worst. It takes forever for them to get a repair crew out to a job site to fix things. Their set crews do shabby work. I don't recommend anyone to buy a house from Icon Legacy Custom Modular Homes unless you want a shabby house.
Consumer Complaints & Reviews
Icon Legacy don't know you after being paid. The house was delivered with siding damage, hole cut in the walls and ceiling on interior. The bedroom joint is not even close off 1 ". I overpaid and they did not refund the overpayment. When I called Icon, no one will talk to me except the secretary. They say to call the builder. The builder said he sent a repair order. Beware, they are very nice at the factory but after payment, it's a different story.
Icon Legacy (Randy, Kevin) failed to prepare the driveway/approach for delivery despite having viewed the site previously. They were requiring the home to be staged offsite and approach prepared at my added expense. The project was delayed 2 days- $3,500.00. They refused to allow inspection before payment. Also, they refuse for me to take my home back when the inspection was denied. They made numerous attempts (all named parties) to transfer my funds from my bank behind my back without my approval.
When above illegal and immoral efforts failed, they granted inspection but then delayed delivery and setup of units 4 hours out of spite, which cost overcharge to me of crane and operator I shouldn't have been paying for ($1500) in the first place. I lost about $1,000 on a piece of junk that I must now dispose of and I will never buy a John Deere in the future. They agreed, verbally and in writing, to repair or replace the damaged material and shoddy workmanship but have flatly refused to do either.
This includes broken or improperly assembled cabinets, lack of floor structure, missing siding on dormers, busted framing on dormers, unsupported and shaky interior walls, busted exterior sheathing, 2x6 framing split vertically the length, roof trusses missing 70% of their material composition, main supports not square, plumb or level, vertical supports with 1-1/2" gap so as not to be supporting anything and to be properly repaired should have the shingles ripped off, a crane yank the roof section, reframed, reset by crane and reshingled -$65,000.00 and front door not closing.
They failed to clean up any of the mess including food stuff and 8.5 lbs of nails in the driveway as well as all packaging, straps, and dunnage resulting in extra cost to me ($1,650). In addition, a member of set crew saw fit to run an 8" lag bolt into the core of a 16-year-old apple tree that once provided shade and fruit. Apparently that guy had nothing better to do. This cost me $74,250.00 plus court costs and attorney fees and lost wages to prosecute.
