
Gary of Morgan Hill, CA on Oct. 25, 2011
Satisfaction Rating1/5
As my first home, I purchased a 1978 triple wide Festival by Fleetwood Manufactured Homes in March 1979 from the park it was set up in. The house was manufactured and set up in the fall of 1978 and sold as new, as it never had been lived in. The saleswoman told me that the square foot cost of the home was middle-of-the-road for manufactured homes. I was told there was a one year warranty on the house and on the appliances, but I never received any paperwork regarding any warranty nor did I receive any registration cards for the appliances. I did receive instruction booklets on the dishwasher and on the furnace. The saleswoman told us to contact the park manager regarding repairs if there are any problems with the house during the warranty period and to contact a service technician if I had problems with any of the appliances.
Before I purchased the house, I noticed that the roof had leaked where sections B and C were joined on the south side of the house. When I inquired about the leak, the saleswoman told us the leak had been fixed. The saleswoman also told us that the section C of the house had been too large for the lot, so two-feet of section C had been removed on site with a chain saw. In 2010, I found out that the two-feet removed from the section C had not been cut straight across, resulting in one side being longer than the opposite side of that section. The first time it rained, I found out that the roof still leaked where the alleged repair had been made. The second time it rained, there was a stream of water running down the inside wall where sections B and C were joined on the north side of the house.
At that point, roofers working for Fleetwood came out and re-roofed the section of the roof where section B and section C were joined. One of the Fleetwood roofers told us that the people who had set up the house had roofed the connection incorrectly. The third time it rained, I found rainwater dripping between the exterior wall and the interior wall above the window in the master's bedroom. Within the following few years, I found out that rainwater had been leaking between the exterior and interior walls around most of the windows in the house. The roof in the living room continued leaking off and on for the next several years. Re-roofing where section B joined section C only slowed down the leaks. It didn't stop them.
After moving in, I noticed that the back door didn't close properly no matter how many adjustments were made to it or how many times the house was re-leveled. Also, the stall shower door in the master's bathroom did not fit properly, causing water to leak out when taking a shower. The first time I attempted to use the furnace, I found out it had a defective part that needed to be replaced before the furnace would work. The forced air furnace failed to heat the master's bathroom at the south end of the house and the two front bedrooms at the north end of the house. I purchased space heaters in 1986 in order to adequately heat the front bedrooms. The heating air duct tubing underneath the house began coming loose and falling off during the third year I lived there. Tired of repeatedly reattaching them, I finally had them replaced in 1990.
Also during the third year, I noticed that the toilet in the master's bathroom was leaning into the wall. Upon examination, I found that the sub-floor beneath the toilet had rotted out and needed to be replaced. I replaced both the sub-floor and the toilet. Additionally, all the bathroom faucets needed replacing after only three years of occupancy. The wrought iron railing on the back walkway loosened up the fourth year and in spite of numerous attempts to permanently remedy the problem, the railing began falling off during the sixth year. Within six months of moving in, the brand new GE refrigerator broke down twice. I ended up replacing it with a Whirlpool. I didn't have any warranty paperwork, so I bore the replacement cost. The exhaust fan in the guest's bathroom has never worked properly rendering it unusable. After the first year of occupancy, water began leaking off and on through the bathroom vents when it rained. Our attempts to permanently remedy the problem had mixed results.
In 1990, I found out that no moisture barrier had been installed between the bathroom tile and the wall before installing the ceramic tile enclosures. That same year, I found out that water had leaked between the ceramic tile and the wall in the stall shower and in the tub/shower combination bathrooms causing the tile to separate from the wall. The drapery rods in the front bedrooms came out of the wall or ceiling and fell down during the first few months of occupancy, and the wall molding in the front bedrooms, in the living room and in the dining room started coming off during the first year of occupancy. Ten months after moving in, the built-in drawers in the master's bathroom, the drawers in the built-in dining room hutch, the drawers in the built-in desk in the second bedroom and the built-in drawers in the kitchen began breaking apart. After the drawers broke, I found out that the bottom of the kitchen and bathroom drawers had been put in upside-down and attached together with lightweight staples.
The water pipes broke in four places within 15 minutes of each other during the fourth year. Also during the fourth year, the dishwasher and the guest bathroom toilet began leaking underneath the floor covering. I didn't find out about the leak until the black mold growing underneath the vinyl floor covering in the kitchen was noticeable on the kitchen floor vinyl. At that time, I found out that no moisture barrier was placed between the sub-floor and the floor covering in the guest bath or in the kitchen, and the kitchen sub-floor had rotted out from water damage and needed to be replaced. It was when the kitchen sub-floor was being replaced that I found out that the house floor joists run the length of the house, instead of running the width of the house and have no cross bracing, which has caused the particle board sub-floor to sag in certain areas.
The fifth year, half of the frame on the built-in wall oven door came off where it was crimped onto the oven door. I taped it together with a duct tape. The knobs on the cooktop fell apart during the fourth year. During the sixth year, I found out by accident that the cooktop had been recalled due to a fire hazard. I was never given notice by the manufacturer or by Fleetwood of the recall. When I looked into the recall, Fleetwood denied knowing anything about it. During the seventh year, the alleged thirty-year roof needed replacing. When I contacted Celotex, I was told the composition shingles on our roof were not manufactured by them. When I contacted Fleetwood, I was told that they weren't liable. I later found out that no roofing felt/moisture barrier was laid down between the roof sheathing and the roof shingles. About the same time, I noticed that the fiberboard siding was disintegrating and bowing out, leaving the insulation exposed to the elements.
Half of the electrical receptacles in the kitchen and all of the electrical receptacles in the dining room stopped working during the eighth year. The windows in the living room, the third bedroom and in the master's bedroom began literally falling apart sometime during the ninth year. In 1989, I found out that the electrical wiring in section C of the house didn't have its own breaker in the breaker box and as such, was overloading the electrical system. In 1990, I had an electrician install a breaker switch specifically for section C. The furnace also stopped working in 1989 and neither the manufacturer, Coleman, nor the two repair services that came out could figure out what the problem was. In 2006, I noticed a small water stain in the southwest corner of the family room ceiling. When I investigated it, I almost fell through the sub-floor. When I pulled back the carpet, I found a two-foot square area of moldy rotting sub-floor. Apparently, rain water had been leaking between the exterior and interior walls for sometime without our knowledge.
In 2009, I found out that the house was set up with a three-quarter to one inch wide gap extending for approximately 36-feet where sections B and C are joined. Once that section was exposed, it revealed extensive water damage in the ceiling and walls, black mold in the ceiling and walls, and rot in both the living room and in the master's bedroom ceilings, walls and sub-floors. The seller was the Mobile Home Park. The saleswoman was a licensed manufactured home sales agent, with an office inside the Park's clubhouse. She ordered the house from Statewide Homes and hired the setup company that set the home up once the home was delivered to the site. I believe that I was told by the seller that the Park owner had some type of interest in either Statewide Homes or in Fleetwood Enterprises or both.