Complain about a product or service

DR Horton Homes

Beverly of Rock Hill, SC June 12, 2009

I bought my home - new - in Dec 2006. Six months after moving in we had a leak in the wet bar, which had to be removed along with the dry wall, cabinets, flooring and subfloor. In April 2009 we had the toilet in the upstairs bathroom continue to run and overflow, causing damage to the kitchen ceiling. This toilet has been a problem since we moved in, but was never repaired (until we had it repaired). Yesterday another bathroom upstairs started leaking into the master bath downstairs. Since this has happened after the 2 year warranty period has expired, repairs will be on my dime. It is obvious to me that the plumber that worked on the building of my home had no idea what he was doing, since all of my problems seem to be plumbing related. Of course, that plumber is no longer in business.

Clement of Katy , TX June 4, 2009

Tiles are comming off the floor in the whole house, I contacted them they told me to contact the company that installed them,who informed me the warranted is valid for one year only now my A/C unit has failed and I cant hold of any person to inform me whom Ishould contact to remidy these problems, also when it rains water collects near the foundation which may cause damage in the future.

Jenny of San Jose, CA June 4, 2009

We purchased a home from D.R. Horton because we were relocating from San Jose, Ca. The realtor representing D.R. Horton assured us a closing date of 30 to 45 days. To date, the closing date kept delaying & delaying & now it is going to be 63 days & not the 45 days as she indicated. When we asked for the refund, any reputable company would refund the deposit BUT NOT D.R. HORTON. We had purchased homes in California prior to coming to this wonderful city of Las Vegas, Nevada & never encountered such unscrupulous tactics to swindle money from ordinary folks. And now we do not have anyone to turn to for help. We hope the general public will be aware of D.R. Horton because they are exactly like thugs.

scott of oviedo, FL May 26, 2009

If you own a DR Horton home and have complaints about shoddy workmanship or repairs, better sell when you can. We have lived in our home 9 years and have spent the whole time repairing, replacing what crap that we didn't realize when we bought the home. We never signed off on the walk through and they continued doing repair stuff almost 5 years after we bought the home.

Now, we are on our own and it would have been much cheaper to buy a more expensive, better quality home. And, they try to stick it to you every step of the way - always the minimum to keep you from seeing an attorney.

Toni of Buckeye, AZ May 13, 2009

Purchased this house new on 3/19/09. Already have repairs that need done. 2 weeks after move-in, the pipe for the irrigation system broke and water went running down the street. Had the company Palo Verde come down, it took 3 days to fix, and now plants are starting to die. 1 month after move-in, the sink in the downstairs bathroom broke. It took over 2 weeks to get fixed. Now its broke again, the handle just comes right off. It wasn't even fixed right. Upstairs toilet keeps getting clogged. I was able to unclog it the first time, but yesterday it did it again and it won't unclog. Warranty won't cover this issue. Will probably need to call a plumber. The screen door keeps coming off its tracking, but we have it working for now. I'm very frustrated with these problems. This is my first home and did not expect to have this many issues. It seems like they used cheap materials. I'm now worried there will be more problems in the future.

Edith of Richardson, TX April 22, 2009

I am a TX Realtor, and I was the procuring cause of 2 sales that DR Horton made. I am owed the associated commissions, yet they continue to refuse to pay me.

James of Mckinney, TX April 2, 2009

We moved into a DR Horton house about 2 years ago. The house is 4 years old. We a having numerous problems with it. To start with, the garage door large spring snapped when it wasn't even being used,causing a huge noise. That cost us 430 to fix. I also had a bad leak in the sprinkler system pipes which the water company discovered and notified us, because they thought I was using an excessive amount of water and that I probably had a leak somewhere. That cost 200 to repair and I've had to replace many sprinkler heads myself.

We have an electrical problem in two upstairs bedrooms-only certain outlets work and a breaker trips sometimes when we have very few items turned on. I'm afraid to get an estimate on that. The front door handle broke. I fixed it myself for 100. The garbage disposal sounds like it is ready to go any day now. The outside hose spicket does not turn the water on. The handle in the garage to turn the water on is all rusted out-again, I'm afraid to get an estimate on that.

I also had to repair a draw in the kitchen cabinets, because if you pulled it out too far, it would drop and you'd have to catch it.Also, the toilets keep clogging becaus they're small and cheap. One last thicg is the heat is very uneven in the house: the bedrooms can be very cold and the hallway between them is warm as toast, which is going to need repair. So as you can see, I'm not happy with DR Horton and would be very cautious about buying one of their homes.

I have spent about 750 so far to fix problems, and we are not through yet. Plus some of these problems I've fixed myself to save money.

Krissy of Tampa, FL March 24, 2009

I have lived in my home since August of 2008. I had to move in fast because I am a student so it was easy to overlook many things on the walk through. Overall they fixed the touch ups on the tile and the paint. The one thing that bothered me about the condo was the smell. When we asked Erik (the man that took us on the walk through) he assured us that it would go away. It was an odd earthy smell, kind of like dirt. Another thing we noticed was that there were bleach spots along the wall. Because we didn't have the time to fix it they lowered the price.

I didn't think much of either of these problems until recently. We had friends visit who worked in contrusction and they asked us upon walking in if we have ever checked for mold, because our house smelled like mold. I blew the idea off until I have a mushroom grow out of my bathroom tile. Since then the corporation came out. The man told us that it was just the smell of us, that everybody has a smell. He thought our house smelled like flowers. Also the mushroom was explained as just surface mold from water on the tile.

We had a mold company come out, they assured us that we have mold. however, they wanted us to pay a large sum of money to send the mold in to be tested...so we aren't sure that was the best source. The corporation came out again, this time with a camera to measure heat or wetness (I can't remember, but it was to test the walls). They assured us that we didn't have mold. Also they said the bleach stains have nothing to do with it. So now, all I know is that my house smells bad, and the smell is in my belongings when I visit my parents, and in my clothes...the smell hasn't gone away in over 6 months. I honestly don't know what it is. Did anybody have a similar problem with smell?

I will be highly upset if it turns out to be mold, because both my roommate and I have breathing problems as well as all the trouble in trying to get this fixed.

Moises of Sanger, CA March 24, 2009

I filed a request fot warrenty work on my roof and two electrical outlets my roof is leaking in two places thus causeing my outlets to go out when it rains it leaks nd gets worse they have been contacted three time and they have yet to try and get hold me.

my roof eves are getting damaged and we are afraid that someday are outlets will catch on fire..

Mark of Oklahoma City, OK March 21, 2009

We were looking for a home around the north oklahoma city metro area. We had seen several other homes and had an idea of the avg square foot price. Most of the houses in the 2400 sq ft homes were 250,000 and up. I just happened to look at a new edition of DR Horton homes called West winds. They had 2400sq feet homes for less than 186,000. I knew something was wrong because of this. And I am so glad I took a look inside.

Most of the homes in the West Wind edition were sold. Also the roads were poorly built and incomplete. There were only a couple of 2 storey homes left to sell. One was closed and the other was under construction. I walked in one with my wife. I was shocked at the shoddy construction. They were actually using very thin almost cork board like material for the second floors!!.The second floor was slanted. You would have had to be blind not to see it. Cabinets were super cheap,and even more cheap fixtures. I have seen such fixtures at cheap whole sale stores, worth between 2 and 5 bucks. Bad siding installation, I was able to stick my fingers in between. Worthless windows and doors,better off boarding up . I could see incorrect wiring, improper insulation and missing support beams in critical parts of the house. All this in a house pretty much completed for sale.

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