Coldwell Banker Realtors

The broker William ** and his mother/seller Roberta ** are not honorable people. They listed their house as having CO's and unfortunately it did not. They took my money then started to negotiate over responsibility for CO's. They are unwilling to reimburse me for the expenses I incurred trying to buy this house: bank appraisal, lawyer and survey.

Their broker William ** who listed this house complained that his mother/seller will lose money on the deal. Why this is my problem? They agreed to sell me the house for $139,999 with a CO. My bank is asking that $3,000 would be kept in escrow until the COs come through. They said no. The seller claims to have a mortgage on the property with no CO's and didn't know!

I signed a purchase agreement on Jan 20, 2012 with a closing date of March 10, 2012. In February, my lawyer informed me that the title had no CO. The seller assured us that they would get the CO's and would not let me back out of the deal. In March, William ** informed us that the house now needs a variance and could take an additional three months. There was still no offer from the seller to settle and let me get on with my life.

I reached out and asked my lawyer and broker to reach out to Coldwell Banker MD Good Life concerning this matter but have yet to receive a response. I currently live in a leased apartment with a lease that expires May 1, 2012.

Chronological Series of Events

I signed an exclusive listing contract to sell my home with Coldwell Banker Real Estate in July 2010. It was strongly suggested that I incorporate a Coldwell Banker Home Protection Plan into the marketing strategy to sell my home. On August 12, 2010, I signed a contract for my Coldwell Banker Home Protection Plan, which would be administered by American Home Shield (a/k/a AHS). On June 01, 2011, I called AHS; thus, starts my nightmare.

I requested emergency air conditioning service as I noticed my A/C unit was seizing up, and I knew this could cause water problems. The AHS phone person stated that AHS will only take emergency requests if, it is a matter of health. I stated it was a matter of health as I was concerned about mold growth if the A/C unit leaked. The AHS phone representative advised me that I would then be contacted shortly by a service technician. AHS contacted me by email to assign Kenneth Buggay Mechanical to service my A/C unit. This email from AHS did state that I could expect to hear from this contractor during normal business hours, to schedule a mutually agreeable appointment time (a copy of this email is available for inspection). As AHS provided the phone number for the contractor, I decided to call to reiterate the emergency service call. When I called Kenneth Buggay Mechanical, I was informed that I could not have emergency service as Kenneth Buggay Mechanical only had one (1) employee. I now knew that I had been duped by the AHS phone representative.

The technician spent a total of forty (40) minutes at my home looking (and I mean simply looking as there was no taking the A/C unit apart to inspect), and he also took three (3) phone calls during the time he was checking my A/C unit. The conclusion the technician came to was my A/C unit needed an evaporator coil. The technician then stated that he did not have an evaporator coil, and would need to reschedule an appointment for the following week. The outside air temperature was between 95 to 96 degrees making it now impossible to stay in the house. For the record, this technician did not check the outside part of the A/C unit, and did not answer questions I asked regarding the A/C unit. At this point, I was so upset that I was not sure what to do. After the technician left, I decided to call Kenneth Buggay Mechanical to ask a few questions that needed answers. I called Kenneth Buggay Mechanical; I spoke to someone named Ed, and requested to speak with Ken, the A/C technician. I was informed that I could not speak with the A/C technician, although this same A/C technician took three (3) separate outside calls while at my home inspecting my A/C unit. The man on the phone, who said his name was Ed, stated he would answer my questions. I asked him how could he answer my questions when he did not inspect my A/C unit? The AHS subcontractor from Kenneth Buggay Mechanical hung the phone up in my ear, when I persisted that I wanted to speak with the A/C technician. It was now after 6:00 PM and another day was lost.

On June 03, 2011, I hired a reputable air conditioning contractor that arrived at my home within than two hours of my initial call to them at 8:30 AM. This A/C contractor spent over two (2) hours inspecting my A/C system, and explained each procedure to me as well as encouraged questions. He proved to me that my A/C unit was beyond repair; needed to be replaced as there were several proven leaks in the outside part of the unit, and parts were no longer available for the type of A/C unit I had. He also informed me that replacing the evaporator coil would only be a temporary fix, and I would continue to have A/C problems. This company was One Hour Heating & Air, a subsidiary of Mr. Sparky, a well respected company in several states. The A/C unit was changed out (copy of invoices are available for inspection).

For the record, I contacted my broker with Coldwell Banker on June 01, 2011 when I realized that I had been duped by AHS. My real estate broker attempted to contact by telephone and by email, Ms. Rhonda **, the local account executive for AHS, but she refused to contact me even when my real estate broker asked her to do so in writing several times. In fact, Rhonda lied to my broker by stating she would contact me, but never did. I emailed and left voice mails for Ms. ** on June 03 and June 04, 2011, but it was to no avail. (copies of all emails are available for inspection).

On June 06, 2011, I contacted the manager of the Coldwell Banker office, Pat **. Ms. ** informed me that Jeff ** from AHS would be calling me to resolve my problem. Mr. ** did call me that day and identified himself as a vice president at AHS; he stated that he was driving to Birmingham, and he would call me back before the end of the day. Mr. Hopper never called back as promised. As Jeff ** proved to be useless, I decided to call the insurance company who held the surety bond for AHS, Liberty Mutual. This information is found under Letter "L"- Miscellaneous in the AHS contract, and states as follows:

"Georgia residents only: THIS IS NOT A CONTRACT OF INSURANCE. However, the performance of the contract is guaranteed by a surety bond written by Liberty Mutual, a surety insurer that is authorized to transact surety insurance in the state of Georgia. If AHS fails to pay any valid claim within sixty (60) days after proof of loss has been filed, you are entitled under Georgia law to make such claim directly to Liberty Mutual at 1524 Highway 30, E Carroll, Ia. 51401 or you may contact (712) 794-1001."

I called (712) 794-1001 and was unable to speak with anyone; I left a message. Within a few hours, my phone call was returned; the person on the phone identified herself as Beau **. I then proceeded to describe what had happened, and asked what could be done to resolve the matter. I stated that I had spoken with Jeff **, a vice president with AHS. Ms. ** asked who Mr. ** was, as she had never heard of anyone by that name with AHS. It was at this point, my suspicion began to heighten. Ms ** advised that I would need to speak to AHS, and that Liberty Mutual could not assist me.

On June 07, 2011, I again contacted Pat ** with Coldwell Banker. Ms. Nelson stated she would get with the Atlanta Regional President of Coldwell Banker, Charlotte Sears. I informed Ms.** that I was unable to get anywhere with Jeff **of AHS. The following day on June 08, 2011, when I did not hear from Charlotte **, I called her office and spoke with her assistant Michele; advising that I suspected fraud was being perpetrated upon me by AHS. Ms. ** returned my call at 12:15 PM by leaving me a voice mail, stating I was to call the president of AHS at 866-305- 0259 extension 2101, or his cellular phone at 901-340-5681. At 2:05 PM of that day, I placed a call to 866-3050259 extension 2101.The phone was answered by Beau **. This was the same person who answered the phone for Liberty Mutual. I did not identify myself, and I requested to speak with David Crawford, president of AHS. Ms. ** stated, he does not speak to customers. Ms. ** then asked if she could assist, and I stated that she could not assist me, as she was not the individual that I was instructed to contact. It was now clearly evident I was being defrauded by the employees of AHS.

Next at 2:08 PM, I called the cellular phone number of 901-340-5681; I also left on the same voice mail from Charlotte ** of Coldwell Banker as a number at which I could reach the President of AHS. When the phone was answered, I asked if this was Mr. Crawford of American Home Shield. I was advised that I had the right number, but not the correct person. I reiterated the phone number once again to be sure, and again was told the number I dialed was not for the person I was calling. I did ask the individual who answered the cell phone if he was with American Home Shield, and he replied he was not.

At 5:09 PM on June 08, 2011, I received a phone call from telephone number 901- 340-5681. The individual identifying himself as Jeff ** from AHS, and he left a message. Kindly note, 901-340-5681 is the same phone number that I called earlier in the afternoon, where I was informed it was not the correct person or company. I then advised Charlotte ** of Coldwell Banker via email that I was not amused by her form of deception, and relayed to her that I was surprised that someone in her position would stoop this low.

On June 08, when I checked my email in the evening, I had received an email from Jeff ** indicating that I was to contact "Beau **, **@ahslink.com. Beau works for the president's line, and she will be your contact person". (a copy of this email is available for inspection).

On June 09, 2011, I directed an email to Jim R. Gillespie, the CEO of Coldwell Banker Real Estate in Parsippany, New Jersey. I was then contacted by Steve **, an executive assistant at Coldwell Banker in Parsippany, New Jersey; who then referred me to Mitch **, the senior vice president-general counsel for Coldwell Banker in Weston, Florida. According to Mr. ** email to me on June 10, 2011:

"My office is reviewing the matter and we will respond in some manner before the end of the day".

Needless to say, Mr. ** did not get back to me as promised. I contacted him and Mr. ** stated he would not get back to me before Monday, June 13, 2011 indicating he wanted to be fair to everyone.When Mr. ** did get back to me on June 13, 2011, via email, he was less than fair in his assessment claiming that Coldwell Banker had no responsibility to me. I attempted to contact Mr. ** to ask why he distorted the entire scenario and he would not respond to me. I had to contact the Florida Bar in Tallahassee, Florida when Mr. ** refused to reply to my emails. It was only after the Florida Bar contacted Mr. ** that he responded to me in a very nasty tone on June 16, 2011 (emails are available for inspection).

On June 13, 2011, I received an email from Beau ** stating the following:

I would like to know if you had your own company out to repair the evaporation coil. I would like to review the invoice for possible reimbursement. Thank you.

Fax: 901-597-0269 (isn't 901 a phone exchange for Memphis, Tennessee)?

On June 16, 2011, I found this interesting link where I read hundreds of complaints that detailed fraud and misrepresentation on the consumer perpetrated by American Home Shield and their other named company Service Masters.

I leased an apartment for one year which had a pedestal sink in the bathroom that had repaired cracks. It also had these cracks when the prior tenant occupied the same apartment. When the lease was up on October 31, 2010, I gave notice to vacate. As the property was for sale the lease stipulated that either party could give a 2-month notice. I offered the 2 months and was told that we no longer had a lease and we concurred that I would depart on the 1st of December.

On 29th of November 2010 Curtis asked me when I was going to move. I asked if he had a renter as yet? He said not yet. As I manage a small Inn which was quite active at this time, I said how about I stay until the 15th instead and wrote a check for 1/2 half month rent for $600.00. It was accepted and I moved on the agreed upon date. From the time I gave notice, the apartment was shown sometimes a request was made that I show the apartment myself. Within 2 weeks of having moved I phoned Curtis to request my deposit return and left my P.O. Box number in the event he had discarded it.

I left additional phone messages in regards to the return of my deposit and on the 23rd of January, Curtis left me a rather rude message stating that due to the fact that I had broken his sink and it cost him $600.00 to fix it, and that also because he could not rent an apartment in the middle of the month, he would not be returning any of my deposit. On the 4th of February, Curtis sent me a certified letter stating the previous including a check for $50.00 for deposit returned.

I have not cashed the check. Shortly after moving I had a guest staying at the Inn who was moving to Key West and I suggested she take a look at the apartment that I had just vacated. She actually did lease the same apartment. Had I only known my own after effect. I did respond also by certified letter not accepting the $50.00 as a refund of deposit and reminded Curtis that the Florida rules state that he must notify me in writing of non-refund within 30 days of moving and he has not, and requested my refund immediately.

I have never had this happen to me and it seems there is no recourse each way I turn. My current landlord trusted me to give him my deposit and as yet, he is still waiting. This gives a bad impression of me. I pray I do not get evicted because I cannot give the deposit that I owe. I have contacted the Better Business Bureau and the Florida Realtor to seek help. He has not answered their requests. Thank you in advance for any solution you can help me with.

I signed a contract on November 17, 2009 and was offered $4000.00 by the company to move out the property at ** on December 02, 2009. A mediator called me on December 2, 2009 saying that the company was not able to perform the agreement, reason not clearly explained to me. I decided not to insist on the matter, ending without cash nor check for the $4000.00 promised to me. By February, I found out a 1099-MISC was issued under my social security number causing me to pay the respective taxes against the amount the company report to IRS.

They were represented by a seller who was rude and a liar. The agent is also a liar. She told our realtor that she would pay $500 towards the cost of broken HVAC but then said that she wouldn't since it was just verbal. Funny though, we have the email in writing from our realtor that she stated this. Her and the seller were unethical and if I had to do it over again, I would not do business with them. The seller is now a real estate agent and I hate it. She is shady--run for the hills.

Thomas ** conducted an illegal eviction/lockout on our family home. Yes, the home was in foreclosure, but we have an ongoing lawsuit against our bank, and this slimy, greedy, "realtor" decided to lock up our home while we weren't home, even though he had no order from the court for possession of the premises. He also lied and convinced our HOA to not let us in the gated community. This guy was fully aware of the crimes he was committing, and told the HOA, "Keep them out. Don't worry, this works every time." Unfortunately, it did work in the short term, but we will continue to fight. Hopefully, this sleazeball will get the justice he deserves.

We have a perfectly valid case against our bank for an illegal foreclosure, but this "realtor" just locking us out has caused us to lose our family home, and most of our family belongings. We are still recovering almost a year later.

Realty company is not returning our earnest money. Although, we honored the contract and the contract has now expired. Furthermore, the company is refusing to take our home off the market, despite the contract being expired. These are both violations of our civil and human rights. This company stands to lose a large sum of money since our transaction has expired as they are representing all three home sales. I urge you to not go with this company, particularly the Derochers Team of Realtors.

Contacted the Mortgage Doctor for a foreign loan. He helped client with his consultant company and the borrower paid the consultant company not the broker. Suit pending.

my husband and i just purchased a home using kurt P. as our agent under a VA loan. He was anything other than professional. he wouldnt return our call, somtimes it would take a week. he would lie and tell us inspections and repairs were happeneing on the home we were buying, when in reality they were not happening at all. he gave us a closing date, told us it would for sure happen, let us get a u-Haul packed up and ready to move and then informed us it wasnt even close to being ready. he told us several times that this was his first VA and he wouldnt do it again because the commission isnt worth it.

when all said and done, he promissed us a home warrenty with our home that we now know we do not have due to the fact that he sold us a home without a heat source. we moved into out home at the end of june 2009 and in november when the weather changed, we realised our fernace was not only broken, but hadnt worked for some time.

we called him to talk about this issue and he wouldnt return our calls or e-mails. thats when we finally went into have a talk with his boss, Ron G. he told us he was very sorry and that he would be willing to get us a year warrenty for free and fix the fernace for us. he made it seem as though he was going to help us. he gave us his card and said all it takes is one complaint to make our business look bad, so im going to make this right.

well its been 3 weeks and i havent heard from Mr. G. he didnt keep in contact and we had to pay 4,500$ to purchase a fernace that we shouldnt have had to do because it is iligal to sell and home without a heat source. i am a first time buyer, i didnt know all the rules, i trused a man who clearly has a poor work ethic. he hired his own inspector to come do our home inspection and i feel that they knew the fernace wasnt working but did whatever they could to pull the whool over everyone involved in the sale of the home's eyes and make the sale happen.

The lender sat on our paperwork, consantly forgot to ask us for things, then said we were okay, then came back and asked us for new things to document, were still processing things day before our scheduled closing and made us miss that date. On top of it they did not respond to emails and were rude and bullying on the phone.

I have had out of pocket expenses of $13.933.99 which put me in debt. Also, my condo is now considered "non insurable" even the contest are not covered. I have started smelling mold again, but do not know where it is coming from. I have an asthmatic child and this condo is not a good environment for him to live in. I cannot afford any more repairs. The amount of mold they had to previously remove was extensive and costly. I would like to have the sales contract voided and be removed from the mortgage. I also want to be reimbursed for all expenses and all accrued equity.

Ms. T represented the seller ina real estate transaction to buy a home in Queens, New York. My wife and I contracted with Ms. T in September to buy the home for $530,000, and gave a $10,000 deposit to the seller's attorney. As the closing date of October 27, 2005 approached and after the seller signed a contract agreeing to sell the house, Ms. T encouraged the seller to renege and refuse to honor the contract of sale. Moreover, she arranged to be out of town on the ciritical closing dates and was unavailable by phone to answer any questions.

Finally, she encouraged the seller to keep the deposit, which was only returned subsequently due to threat of legal action. Ms. Thomas' business practives are unethical and substandard to say the least. As a result of her actions, money spent on things such as house appraisal and inspection fees was wasted. Having relied on Ms. T' expertise, my family is now without a home.

I rented a home from Coldwell Banker for a period of two years since Aug, 1, 2003, where after a year and a few months into the second year I was informed by the owner that the house was going to be sold as is and the house was sold after a few months later I was not aware of this been finalized, the new woner came by to see the house after taking posession, the lease was never terminated, Coldwell Banker did not advise me of completion of the sell to the new owner and they do not want to return the security deposit of 1,550 given at the time of the lease.

The new owner is now in the house and Coldwell Banker has not been returning my calls for the past several months, I recently moved out of the home, because the new owner advise me that they wanted to sell after my lease was over, At the time they sold the house I was not notified by phone or mail of the final sell, and until this date, no one has returned my calls or even wanted to talk to me in terms of this matter.

Tim B from Coldwell Banker Realty was my real estate agent in purchasing a one family house in Philadelphia. He was supposed to represent me in my best interest as a buyer yet he acted in the best interest of the seller and as a result I lost $1,000 downpayment for an offer that I made to purchase a property. Tim B did not communicate to me that I would lose the $1,000 downpayment AND not able to purchase the property if I didn't pay the second downpayment of $1,000 within 15 days of the initial offer. I didn't want to proceed with the purchase after the house inspection and requested the $1,000 to be refunded to me. He said he would try and will fax me a Sale of Release Form so I can get my money back but he tried to deceive me by faxing me the Sale of Release form that credits back the SELLER a $1,000 rather than me TWICE.

I decide to go ahead with the purchase of the property after waiting 2 weeks for the return of downpayment. Tim B tried to renogiate the contract since he got a higher offerer. I didn't accepted the offer and he sold the property to the other party and was not willing to returm my $1,000 downpayment. Tim Beverlin did not do his job as a real estate agent in representing me as a buyer and did not act in my best interest. Coldwell Banker is not willing to return the $1,000 downpayment and sold the property to someone else while I still have the signed contract to purchase the property and when the dispute was not resolved.

My wife and I purchased a house that was listed through Coldwell Banker and handled by Nicole Hemmons. We were told that there had been no prior insurance claims against the house and they signed the contractual agreement stating such only to find out that that was untrue and the work was not done. Causing us to have pay to have the work done and time off work. We also were given a contract by the roof contractor for work alledgedly done which also was not the roof leaks and there is damage all throughout the house. the Agent and the seller claimed to have no knowledge yet we have paperwork showing they were communicating back and forth about it. We have tried several times to sette this atter with the Agent and Coldwell Banker and they have not called us back or contacted us regarding settling this matter.