Since purchasing the home new in 2008 have had multiple problems with floors, ceiling and roof of Clayton Home. Warranty ran out after one year but still continued to have the same type of issues since day one. Now they said they will repair the most recent problem (another roof leak) if I signed an agreement that I will not hold them liable for any future problems.
Consumer Complaints & Reviews
The Bryant A/C/H unit is a self contained unit(no outside unit). Everything is in the same metal enclosure, but separated, and the outdoor air coils have an air intake located under the home. There should have been a duct built with a screen or grille to channel the outside air to the outside air intake and to the coils. But there was none installed. They put a skirting on that just allowed air under the home. All the dirt, lint, pet hair and pollen in the air over time would plug up the outdoor air coils. The dirt plugged the drain on the outdoor air side which you can't see and it allowed water to spill out on the flow and warped the floor. The unit leans 3 inches at the top and at times it touches the wall and rattles.
I noticed that at times during the heat of the day, the temp in the living room and kitchen gets up to over 90 degrees. This is after I added 3 window units to help cool the crippled main unit. I bought an infrared temperature monitor and there are lot of places in the house where the ceiling and walls read the same temp as the outside air. There's very poor insulation.
Also the home has a metal roof that ripples when the wind blows and it vibrates the home. This has caused the insulation to settle. I doubt if there is any insulation in places. There's no way the main unit if it was in good working order would cool the house. This is also a problem in the winter, the house is so cold. With no insulation in places, the ceiling and walls read what the outside air reads.
One of the first things they told me when I was looking at homes, is they use marine plywood or equivalent wherever there is water, such as toilet, sink, tub, dishwasher and cloths washer. Well after 13 years, the seal went out on the dishwasher. It soaked the kitchen floor from the stove to the refrigerator.
These are not warranty issues. They are defects caused by poor design and installation. My wife and I have suffered long enough. Please help us asap.
Every winter, when I turn on the heat, my kitchen floor comes off the bottom. The floor top was never glued onto the bottom and the air from the heater lifts up the floor to the point were the chairs from my table rock. I have called Shannon here in the local office after they moved out of town and have now been having an office close to where my home is. This has been going on since 2006 and while I am in here, the (heater) furnace is so loud when it turns on. It is scary. I am not able to get anything done here locally and I'm in serious need of help that needs to come from Clayton homes. The water pipes were leaking a couple of years ago. They sent out a friend, had it fixed and said they would return to fix the opening they got under the house with (still not done). Why are they so sloppy and neglect their customers to such point of not caring on their part? This needs to be corrected since I am a widow and cannot do these things on my own! Please, Clayton Homes and/or Shannon, you need to get in touch to take care of these problems.
I moved into my home in 2007, and had problems with the rugs. Clayton Homes sent someone out to fix them, but shortly after they were fixed, I had to call again to get someone out there to do it again. I was told that whoever installed the rugs the first time did not know what they were doing. The second contractor did a nice job. But we now have had the problem for over a year and to top that off, we have a roof that leaks. I know that if I call, they will tell me that there is nothing they can do.
So, since that is the issue, I will go to the Attorney General, Consumer Affairs, my senator, and the press and see what kind of results I can get from them. It is sad to say that William ** is a ** since he doesn't seem to care about the company he owns. But maybe the press can help him wake up and smell the coffee.
I purchased a mobile home that was basically junk. The mobile home was not properly installed by Clayton Homes. They never put the underlayment until several months later after the continious complaints of all the open holes that allowed vermin into the mobile. The holes were never sealed around all the pipes under the mobile, this took several repair orders and distress on my family, the mice basically took over the home. The heating unit went out after 2 months, which was repaired. All of the cabinets were pilling after a few months. The drywall, 3/8 in was cracking throughout the house, the bathroom wall has mold on it, the roofing was loose shingles, the siding started coming off, the doors do not seal, the back door holds water and is rusting, the laminate flooring is coming up, the over all poor quality makes this mobile home a no go.
Multiple reapair calls were made and multiple men were sent out to do a half crap job. Frankly, these mobile homes are junk. They won't even last a year, regardless of how clean and careful you are, the mobile will fall apart inless than a year. When you call, it takes weeks on end to get a response and the time lapse causes the 1 year warranty to end. They use the cheapest and the worst workmanship I've ever seen. Basically, I just would hate to see others watse so much money and time on a Clayton Mobile Home. It's basically my loss for not doing proper research on the company and it's product. It's my loss for not noticing that they never put the underlayment and did not seal the openings around water pipes, furnance ducts, etc. properly.
I have had nothing but problems with the mobile from day 1 and when they come out to repair something, they only do part of the repairs or only do a quick fix and have to come out more than 3 times for the same issue. It's really pathetic how horrible the mobile homes are by Clayton Homes. They should be ashamed for selling crap to people and pishing the buck to others and not repairing faulty items properly. There is No pride with this company.
I purchased a home from Clayton Manufactured Homes in Monroe, LA. I was in the home for a couple of years when I noticed black mold growing on several walls. I contacted the local office on numerous occasions, and finally they sent a rep out to look at the damage after trying to convince me that the damage was from things I had not done. Their rep came and took pictures, and told me that it was a manufacturing error and he would contact the national office. This was in August of 2009. After months of calling and getting the runaround, I was put in contact with Mr. ** at the national office.
In February of 2010, he sent a crew to fix the damage. They replaced siding and installed a drip guard which had never been installed, which is where the problem originated. In replacing the siding, the contractors tried to cover over rotting wood with the new siding, and only replaced the wood when they were caught in the act.
As of now, July of 2010, large hunks of the replaced siding have come loose, and no one will return my calls. It took from February of 2010 until April of 2010 for someone to come and replace the damaged (moldy) sheet rock, and this was a half-done attempt. While replacing the sheet rock, they reported several electrical shorts to me, which of course they could not fix, but would report to the national office. So now I'm in slightly better shape, but still, much needs to be done, and nobody will return my calls. However, Vanderbilt Mortgage has increased the cost of my monthly notes! I've incurred loss of time from days lost working to observe workers. I am now experiencing substandard living conditions, and possible health concerns due to living with black mold for so long.
I bought a new Clayton manufactured home. Poor workmanship throughout the home. The paint job was substandard, the windows were substandard and the roof was installed very poorly.
The exterior of the home is coming apart.
My son and myself purchased a manufactured home from Clayton Homes of Las Vegas aa little over year ago,but only took possession of it in November, 2008. We primarily dealt with our design of the home, lot preparation, and getting the loan with Las Vegas Clayton Homes saleman Steven Ward. Throughout several months, we told him what we wanted,drew and labeled pictures, asked to make sure it was possible to do, before taking delivery of the home.
There were many snags, as Mr. W, was not forthcoming on information in a timely manner, nor was the lot manager, Gene H. Our designed home, 50 X 32 feet had to have two feet taken off the end to fit the 60 x 100 foot lot and leave the required easements as we wanted it place long side to road for a nice home curb appeal. (As it turned out-Mr.W miscalculated by leaving out the eave's overhang and therefore caused a 60 day delay in moving in time). Throuhgout the process, my son and I were extremely clear about what we wanted, that if the home was in ground, there was no need for a deck or steps but if it was above ground, we wanted the steps (as designed and presented and a deck as presented) to be included in our loan with the home. Also, I wanted doors replaced that had no mental vents on them, a frosted master bath window in lieu of the clear, linen closet in master bath, 42" screen television above fireplace, french doors in master and second bedroom, door between second bedroom and bathroom.
We were on a deadline as I am a school teacher and needed to have it ready to move in by the beginning of school, which never happened. My son and I both would telephone and leave messages for either Gene H or Steven W and never receive return messages, regarding our requests or concerns, so in a week to week and a half, either of us would physically drive to the lot at Clayton Homes and personally discuss our message. They would assure us that something is being done/would be done.
Another week or two passes. My son and I began signing in in the Clayton Home visitor registry book at the door with the date, our name, list of our concerns that was bringing us in. After a month, they tore out those pages from the book so others could not read about the problems we were experiencing with them. We expected to meet and sign with Mr.W for our loan with Vanderbilt Mortgage, but Mr.H was there alone. We were at that point under duress, between a rock and a hard place, as our old home was moved out (204 miles away) and we were homeless in the middle of summer in Las Vegas! Mr.H said he did not know about the deck we wanted nor steps, and the grass left uncleared on the "prepared lot" would just die and go away. "If you(we) didn't want the house, fine, we won't sign the papers today." We objected about the deck that somehow Mr.W neglected to put in to our loan and final papers, that we did not (after several attempts to get any paperwork about our new home via telephone call or in person up to that time) ever plan to NOT have them if the house was above ground level.This constitutes deceit and fraud on the part of both.
After signing the loan documents in July, the home arrived at the Clayton Homes lot, upon which my son and I and Steven W did open and inspect, finding several cabinet and drywall problems, and exterior and interior paint overspray issues. Mr. W assured us these things "would be fixed before us moving in." They were not, and are still not, today, October 30th, 2009!
The manufactured home was moved onto the cleared property in August and sat for well over a month with nothing done. I returned from my stay in Northern Nevada to find that I had to rent a hotel room to live with the dog. After a few weeks and running out of money doing that, my next door neighbor asked me to stay until I could move into the new home. So, daily, I go to work, come back, nothing done. Mid September, I find out that I must contact and get a conditional use waiver signed by my adjoining neighbors because Mr.W did not take into considerations the code when altering the house to fit the lot. More waiting. Then the contractors that did the water line, pulled out my good copper water line and replaced it with a plastic one (which now leaks), which I requested be put back in or saved. They threw it into the yard and then someone stole it. The older home's outside stairs were stolen as well. I did make a police report per Mr.H's request, which later he asked me to lie to the insurance company to make the claim (in front of Mr.W).On November 1, 2008, we got a key to go in and out of the home, and was assured a walk through. The front door was defective. None of the keys provided to us worked on all the doors except one. So we bought new ones for all the doors at our expense. There was damages done inside the home prior to obtaining the key: workers threw around coils of electrical wiring and scratched the new kitchen counter, dryer, electrical panel plate and drywall. Colossial drywall cracks lined walls in several rooms, gashes in drywall from careless workers/workmanship, bumps under carpet, crack on new shower side and bottom, paint and glue overspray on walls, appliances, windows, fixtures, doors, throughout the home. We did not get our concrete front steps until after February 2009! We still have no concrete steps for the back patio, laundry, second bedroom, nor master bedrooms! NONE, just makeshift wooden temporary steps, not meant to last a year, let alone 30 years.
Work yet to be done-the deck/steps, the replacement of the backdoor, front bedroom windows, trash removal of materials left by lot prep people (yes, it is still there in the same pile for a year now), refrigerator ice maker never worked (I have contacted GE).Upon the old home being moved out in July 2008, the company Clayton Homes contracted to prepare the lot, did not abate grass where the new home was to be placed--I have an ongoing issue with grass growing under this new home now. I have written and called and told them and have simply given up and tried to spray them although I have two bad knees.
Nothing has grown legs and ran off--I called and spoke with a surprising sounding Steven W today at 4:15 pm on October 30th, 2009, him shocked that no one has contacted me since I personally visited them a month and a half ago about what is left to do on this place. "Fax or Email me another list, Star. I'll get to it. Glen didn't contact you and get it done? No, well I will call him to call you." Steven W. Sure, I will email the same list, again. And again, not hear from these people.
I am hoping by resigning myself to writing this, that maybe someone will tell me that I am not crazy. That I have been victimized by people who will say that they will do it, then not, or politely forget. I am not a sue happy person, I realize that people get busy, and may forget, or not have the time, but my son and I are paying the next thirty years on a $174,000 loan on this venture, and one would think that the quality of service would be more polite and they could get stuff done in a more timely matter.
Purchased home in March 21 2009. Settled on hiome on June 18,2009. Home delivered on June 25,2009. Moved into home on July 10,2209. Home was not what we ordered. Had to contact Atty General Office, BBB AND the news media in order to get things repaired. Still need repairs done. Bathroom cannot be fixed, ceilong fan cannot be put in. Too late now, per Clayton Homes. NOW just received a letter from Fleetwood Homes of PA that they filed for BANKRUPTCY and WILL NOT cover any warranties that came with the home.
Where do I start? OK, let's talk about the lying, deceptive way that the people who work in this company do business. I owned a standard home for 10 years and sold it to move for my job. I rented for 4 years and was tired of giving people my money. Based on my credit, a modular home was the purchase that best fit my budget so I can repair my credit and move on. I called the folks at Clayton Homes first and made sure my credit was good enough to purchase a home. FHA gave us a cap and we were able to go shopping. We walked through 3 doubles. With a 17 and a 15 year old plus a dog, we wanted the 24x70, which we could not afford.
We were able to get a 24x56, which we could work with. We did the initial paperwork and paid off any FHA required collections on my credit. I borrowed $5000. from my 401 K plan which was given as a down payment to get the deal rolling. We could not afford what they call a Glamour Bathroom, which was on the floor model we looked at, so we agreed to a fixed shower stall and a window since we don't like baths and could live with this. We could not get a few other small items IE: microwave over the range, vertical blinds, etc. but the salesman told us that the rest of the home, as we looked at it, was what we would get (EVERYTHING). The papers were drawn up, signed and we began this disaster in motion.
Here is a list of events that happened: 1. Original salesman fired, so they bring a "RINGER" into the deal who begins to give us the BS story that the Saleman was fired for not knowing what he was doing, and that she was brought in to fix it...yeah right! She promised us an AC unit and a storage shed not originally in the deal. I asked, specifically, about the type of bathroom that the master bedroom would get and she told me that what was negotiated was what we were getting. I asked if she was sure and she told me she reviewed the "PLANS" and yes she was sure. We asked about the date to get in and we figured the end of June 09(this meeting was in MAY 09)
2. A couple of days later, we get the first call that we call the "I AM CHANGING MY MIND" events. NO SHED NOW, AC is OK. (With formaldehyde in carpets and the summers time coming, could SAFETY reason be why A/C was kept in the deal?) They tell me no, but now they are lying and I can't trust what they are saying. This should have been a red flag, but I gave them the benefit of the doubt. 3. Closing day: I went to sign papers against my wife's counsel since I was signing for something that I have not seen yet. I write a group of questions and asked (the second time) about the master bathroom because I wasn't signing anything unless I was assured that the bathroom was what I was getting. She assured me that we were and I reluctantly signed the closing paperwork.
4. The house is on the wonderful corner lot in our park, and I am taking pictures, excited about the prospect of moving into our new home. I am looking through windows, and happen to be able to see through the MASTER BEDROOM window, and guess what I see? The same standard bathroom that is in the hallway that our kids and guest would use. So, I immediately call Clayton to tell them, and since we did not have a "CERTIFICATE OF OCCUPANCY" we would have to wait till the walk through for them to check the bathroom and write up the findings on the "INSPECTION SHEET".
5. Walk through day: in a nutshell...there is no ceiling fan as in the pictures I have taken of the floor model we were shown, there is no chandelier, there is no clothes rack in the washer and dryer area, and NO BATHROOM. Plus, the driveway outside was destroyed when the footings were poured. My wife was furious. Then, Clayton homes says that the paperwork that we signed did not have these things written down so we were not getting any of it. Now my wife does not want the home and if she isn't going to be happy then I do not either. The "RINGER" told me that she would then take our keys and sell the house and my wife told them to do it.
6. The "BIG RINGER"...now the Regional Manager comes into the picture. Apologizing in every imaginable way to make this deal right. At this point we have moved in because we could not stay in our rental any longer because they needed to rent the place. We were trapped and had no choice but to move in. So, Bill Holmes, the "BIG RINGER" for Clayton comes to our home, does a tick sheet of 20 things to include the chandelier and driveway repair along with other things wrong with the house, but the MASTER BATHROOM was NOT going to be done. Structurally, it could not. At one time he asked us if he wanted Fleetwood to build us a new home and I asked if it would be put in the spot that we were in and he told me no. So, that was not an option.
6. He asked us what Clayton could do to make the bathroom "MIX-UP" better and how we can be happy with our home? I told him that we could not be happy because I would be paying for 15 years and showering in a bathroom I did not want. I did asked for a Storage shed since we went from a 1800 SQ FT 2 car garage rental to this home. We need the storage area. They are going to give me $500 to do whatever I need to do for the home. They are not buying a shed, they are not fixing the bathroom.
7. The "UNDER RINGER" was sent to us to talk through everything because we refused to sign any more paperwork. (SCOTT O/) This guy was the pleasant personality portion of this job of theirs. He was sent to sweeten us up and sign our lives away. You can probably guess how this part went. He promised to negotiate everything with Bill up to and including the Shed. The end result...nothing more than the $500 dollars promised and limbo on the shed. 8. I won't even go there on their [bad] appliances. The first chance I get to get these out of this house I will.
Let's talk about the financial problems we incurred: 1. $541.90 rent for 11 days in our property. 2. 11 days of added utility bills for July 3. $210.55 for the loss of the mover scheduled and my sons and my needing to rent a U-haul and move ourselves. Our labor should be back charged to Clayton. 4. $55.00 month storage fee for our homegoods (continuing) 5. $59.76 mini-blinds for the windows so we don't live like gypsies. 6. 11 days of Phone and cable expenses 7. $56000. for a house that I have to live in, and look at, until it is paid for that we did not agree to. 8. I won't even go with having to live with a woman that hates the home she is in because if the woman of the house is unhappy, the whole house will be a well.
i bought a new mobile home in June of last year it has many problems and they said they will fix it but they do a little and then i don't see them again for months after i call them i need this fixed there should be a law against this
I purchased my home over three year ago and have had trouble with it ever since. All I can say is that they knew I had no experience in purchasing a home and they took advantage.
My home is full of black mold again. This is the second time I have had to replace the sheetrock. I have already had to replace the hot water heater and at that time I found out that the wireing needs replaced due to it being a fire hazard. I am a single mom of three children all under the age of 7. I live in fear that we will all be asleep one night and it will catch fire. My kids and I have suffered terrible Asthma attacks and nose bleeds from the black mold.
I used my land that my parents gave me for the trailer purchase so if I leave the trailer I lose my land. I only want the deed back to my land they can have the trailer, I don't want it.
