Complain about a product or service

Centex Homes

Kerry of Richmond VA (10/04/08)
The biggest problem has been regarding leaks in my basement, getting someone to act, getting them to show up, getting them to fix it, again and again, has been a constant battle for 10 months (since purchase). The house has been excavated at various points 9 times now because they only want to patch fix the problem which leads only to it becoming worse. The drywall inside had probably close to 1000 nail popouts resulting in a team of 5 spending an entire week fixing and repainting.

I was the first to move into the neighborhood and so I'm furthest along in getting things fixed, I dread the long road ahead for my neighbors, I've heard from 5 so far that also have leakage problems and nail popouts. I could list dozens of other items, and I wonder if a day will ever come that I don't have warranty requests in. Stay away from a Centex home!

My wife who works from home has to sacrifice hours of her time each week dealing with Centex. We have no faith in our basement staying dry. Is our home going to be sellable?

Nigel of Baytown TX (09/05/08)
I call concerning my roof warranty and they took over 2 1/2 to get back to me. Left a message on the voicemail and Angela contacted me back and told me the warranty guy will give me a call to setup a meeting, but no call so the roof was still leaking badly and I call back and left a message stating the hole in my roof will not fix itself and Angela called me back and told me Andrew is on vaction and will contact me when he gets back; this has been 3 weeks now, when I finally got hold of Andrew he came to my home an access the problem and will get back to me,

well another 2 weeks later some guy came to the house and told my wife that he did not bring enough supplies and left. so I talk to the manager (Mr. Moore) and he told me that they will not be warranting my roof because a third party attempted to stop the leak. He said since I myself when up on the roof and put some tar to stop the leak
I became the third party, I am the home owner and there was no repair that was done the whole entire side of the roof is bad because it was leaking since day one and gotten so bad that it start coming thru the kitchen for some one to notice.

So I was told that they will not warranty my roof because I attempted to put some roof sealer to stop the leak so no mold will be growing in the attic and get my kids sick
the roof is damaged causing my attic to be damaged and wet and the roof of my kitchen

Rosemary of Tampa FL (07/16/08)
Centex knowingingly sold my husband and I a home that they knew had a sinkhole under it because Centex had problems with the sinkhole caving in as they were building the home; Centex put a bandaid repair on it and sold it to us without any disclosure; They then told us that the sinkhole was an act of God & refused to fix anything months after we bought it... Their is the crime and then the covorup..

Centex has spent 100% of their time showing their bad faith by trying to obstruct justice & prevent us from getting any compensation; The sinkhole has so far cost well over 150k in repairs. Centex has not spent a penny on us in warranty work; They said the sinkhole voided the warranty;

OUR lifesavings is gone plus we owe tens of thousands in expert witness fees...Centex would spend 200,000 dollars fighting than repairing and honoring their warranty...These people are 100% corrupt!

Kimberly of Richmond TX (06/26/08)
We purchased our new home in 09/2006 and now that we need some warranty issues to be resolved before the 2 year warranty is expired, we are getting the run around. The colors listed throughout the contract are not accurate. This included the grout colors, the interior color, the exterior color and the hardy plank colors. The painters that Centex has sent out have had to take samples from our home and color match it at a hardware store. My question is why would they give us a fake contract instead of given us the correct colors?

Now they they had taken the hardyplank from our home, they did not seal it back correctly when they attached it back to the house. THe painters had to paint the hardy plank and they did such a sloppy job that they ended up painting the water splash guards and they are not supposed to be the same color as the hardy plank. When they sent someone to correct the grout issue we are still having, they sent someone who does not speak English so he was not able to communicate with me effectively and the colors still do not match the rest of the kitchen floor. This is my 2nd Centex Home but it will be my last. I am very disappointed in the company and I will never promote this company to ANYONE!!!!! EVER!!!!!

Christine of Charlotte NC (05/13/08)
Centex sold us a brand new home August 2007, knowling that I have severe foundation cracking and that there is no reenforcement in our monolithic slab. They put caulking in and put floors down trying to mask the problem so I would not know, which I am told is fair and deceitful trade practice. Basically they sold me a subpar home, which I would like action taken because they knowling sold me this home knowing this was an issue to begin with. Now I have had numerous engineers telling me that the foundation can not be properly fixed with the home on it. They also forgotto put control joints in which would have possibly helped for my home to get worse. As of now my home is still in movement.

Physical damage is severe cracking throughout the home, no reforcement in slab etc... Economic consequences is out of pocket expenses I have spent on engineers, geotechnical engineers, and forensic engineers, not to mention legal fees

Jon of Reno NV (05/06/08)
I strongly feel that I was treated unfairly by the Reno NV Centex Homes Sales Manager, Brad Brown. On January 11th, 2008 I purchased a Centex Home in Reno for $271,990.00. The sales representative, Sharon Davis, had me sign the contract without actually showing me the lot. I was under the impression that I was getting a standard lot like all the others on that street. A few months later I found out that the utilities companies placed a total of 5 various utility boxes right on my houses front yard. I got especially upset about these boxes because all other houses on that street ended up with no more than two.

My house was one of the more expensive houses on that street, yet I ended up being stuck with the most utility boxes in my already small front yard. This was clearly unfair and I asked Centex for some sort of compensation. Since no one explained to me before that that lot was going to have extra utility boxes, I felt I deserved either a price reduction on the house or some free upgrades. The sales manager, Brad Brown, ended up being very uncooperative and refused to give me any compensation. I happen to be a veteran of the United States Army and I feel was unfairly treated by the Centex Homes and Mr. Brown. I was planning on financing my house using my VA loan, but Mr. Browns attitude forced me to simply walk away from that house all together

I lost $450 that I put toward home upgrades and valuable time

Charlie of Midlothian VA (02/10/08)
I had been looking at a home to purchase in the Hartely Village section of Charter Colony subdivision, located in Midlothian, VA. The home was a spec home (Addington floor plan) built by Centex, and was a very nice home on a cul-de-sac. The home was backed up next to a very busy interstate however (Rt. 288) and I was concerned that the house was priced too high and wouldn't resell easily if it become necesary for us to move. Centex had the home on the market for a while and came to the realization that the home was probably priced to high and; therefore, decided to drop the selling price of the home significantly. My realtor that I had been working with got wind of the price reduction and called me on 2/9/08 at approx. 11:30am. I told her that I was extremely interested and could meet her at 1:30pm, so she in turn called Melissa from Centex to share this information. Melissa shared with my realtor that the home was first come first serve, but that she wasn't available until 4:30 pm to meet and sign a contract. Come to find out that Melissa was indeed available earlier, and she wrote a contract on the home to another buyer at approx. 2pm.

My family and I missed out on a home we were interested in buying because the Centex sales agent did not want the ultimate buyer of the home to be represented by a real estate agent in my opinion. She purposely, and unethically, deceived us into thinking she would not be available until a later point in time so that she could sell the house to another buyer who was not represented by a realtor. She then tried to sell me a similar home of obviously lesser value for $80k more, knowing full well that I wanted the other home. I find this type of behavior by a money hungry home builder's agent to be deplorable and I would hope that Centex does not condone these type of under-handed ethics.

Arlene  of Jacksonville FL (11/07/06)
I am writing to you because I along with the rest of many community members have been wronged by Centex Homes in Jacksonville. After waiting a year for our home to be built and moving from NJ, Centex decided to reveal information they willingly withheld from us. On our way to Jacksonville from NJ on August 3rd, 2006 at about 5:45 p.m., I received a call from Centex saying there was a road proposed that would directly impact our house and would possibly have to be torn down.

The next morning was our closing and they offered us to think about it over the weekend.

Unfortunately Centex deliberately put us in the situation that we had no way out and had to close on August 4th, 2006. They were fully aware that we had just sold our home (July 31,2006), our moving truck was on its way from NJ, our children were supposed to start school that day, and my husband works for a company that works from home and he could not ask for a month or two off until we found an apartment to live in. They claimed they had just received the 'proposed road information', but we have found out that they knew since 2004, when that information was made available to them.

A week after our closing they repeated the same deceptive practice of letting our neighbors know about the proposed road, the day before closing. Turns out they did that to various people after us and they repeated the same lie and told them the day before closing. I never knew that a big company like Centex could do this to people. Buying a home was important to all of us and we were all greatly deceived. We live in Cypress Trace, Single family homes. They want the city to help us, but they are not willing to fix their wrong. I have asked that our money be returned and we will gladly give them back the home, but they wash their hands of their mess and leave it up to the city.

They knew that if they revealed the information sooner than the day before closing, most people would not have purchased the properties. They waited for the most desperate hour for the families and then they wouldn't have much of a choice but to close. They planned this out very carefully. I am sure some of the people that backed out of closing, were the investors, which could back out easily. I hope no one has to go through this again.

We have not been able to enjoy the home we spent 415,000 to buy. They deceived us into the purchase. We can't even sell the home if the road does go up. I wish they had been honest when we would have chosen not to purchase the property. We uprooted our family to have our dream home and it has turned into a nightmare. I hope no one has to go through this again.

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