Complain about a product or service

Centex Homes

Gloria of Canton, MI February 2, 2010

I know it late...but I bought a house in 2002 built by Centex. With multiple issues existing.....they just stopped taking my calls for repair and told me to take it up with my HOA. Now I was left with a raised concrete floor in the garage, windows with extreme air and water leaks (they said there were no leak) Unsafe building where stairs and heating ventes were covered with carpet instead of being finished and basic insulation issues. I paid for certain designs that were pulled and told I can finished them myself and mismatched windows in my home. (back windows don't match the front design) And poor appliances and water leaking from furnace...coming from the second story roof, crooked garage opening that causes the door to stick and now broke, so I can't use for anything but storage. I'm ticked still and can go on and on after being here! I was the first house built...why wasn't I given better treatment!!

Dr. of Kinnelon, NJ December 30, 2009

We have owened our Centex Inverness home for almost 3 years now and have been having leaks in the roof. Looks like around pipe vents and possible nail holes in the shingles. They refuse to come and fix these, as they claim the two year warranty is over and the roof does not fall under structural problems. Many in our neighborhood have had similar problems. We also have had underpowered furnaces installed intially, which Centex had to switch out inevitably and freezing pipes in the master bedroom bathroom, due to design flaws. Stay as far away from building a home with Centex as you possibly can.

Susan of Fairfax, VA November 25, 2009

My home had numerous defects including 2 roof leaks, mold in the basement due to several causes, improperly installed water heater that resulted in flooding, improperly installed condensation drain in attic that leaked, bathroom plumbing problems, improper bathroom tile installation etc. After the fact, I paid a fortune to professionals trying to work with Centex to resolves issues. Centex failed to do repairs listed on final walkthrough including providing the upgraded dishwasher that our contract called for and that we paid extra for.

We spent a fortune thinking Centex was dealing in good faith with us but what they were doing was misleading to avoid statute of limitations with Dept. of Professional regulation. These people suck beyond belief. They do not deserve your hard earned dollar. Avoid dealing with Centex at all cost. They have no respect for you as a customer - they are only in it for themselves.

Fred of Cornelius, NC November 22, 2009

I bought a house that was built by Centex thinking the were a reputable home builder. I am a proud owner of the biggest piece of s**t I have ever seen. Do yourself a favor and never - I mean never buy anything produced by these thieves.

Jim of Knightdale, NC November 6, 2009

Centex sent a Drywall contractor to our home for our Gold Services.This service included re-caulking and fixing of nail pops and ceiling cracks. The contractor scratched our Stainless Steel refrigerator with his ladder. I immediately called upon Centex. They said they could see how either his ladder or a tool on his belt scratched our refrigerator. They told me to officially put in a request with warranty dept so they can get a work order to have this damage fixed or replaced. I did that with warranty and have not heard back from them. I have now sent 3 different requests for them to come and remediate this problem and still they ignore me. I haven't even lived in my "Centex" home a year. I am now forced to go to an attorney. Customer Service is awful. I will never buy a Centex home again. I can't wait to sell this house .

Walter of Ashburn, VA July 23, 2009

The quality of my new homes is sub parr. I have built seven homes in my lifetime. Now that I have built my retirement home in a Dell Webb Community called Potomac Green, the superintendent has allowed the subcontractors to build a sub parr house. We had to replce three toilets because they were defective. I do not know how Centex was able to obtain an occupancy permit with non working toilets. Now I found that my out door power outlets do not work. I am amazed at the continuing poor quality of workmenship that shows up daily. I hope that Pulte will fix the poor workmenship with all of the homes built by Centex in the Dell Web Community.

Brian of Chesapeake, VA July 16, 2009

I have had several issues over the past 5 years and some have been fixed and some havn't. My house is out of warranty now and I simply called CENTEX to ask about the manufacturer of a window that is defective. I've been calling for 6 months and nobody will help me. They keep telling me on the phone that my warranty is out and there is nothing they can do. I don't want them to fix it, I just need the name of the window. This company should not be doing business anywhere, even building cardboard boxes for the homeless.

Mark of FT WORTH, TX May 4, 2009

I had a roof leak due to nails poping up out of shingles and around the attic vents. Inside the house the ceiling in the family room is damaged because of the roof leak. Mold is starting to grow inside and will soon produce a health hazard. I reported it to my insurance company and they informed me that this is a warranty issue.

As a result, it will cost me 5K or more to repair damages caused by poor craftmanship because of the limited warranty being offered by this company. This house is less than 5 years old and the warranty only cover a two year period. Tell me what damage is going to happen to a two year old house?

Robert of Mesquite, TX April 16, 2009

Robert of Mesquite TX (04/16/09)
My husband and I bought a new Fox and Jacobs home back in March of 2005. When you purchase a Fox and Jacobs home, they require you to go through their lender, which at that time was Centex. The first year was fine. Our house payment was about 1139.00 a month. Then, a year later, after we had just come home from the hospital with a new baby girl and 4,000.00 in medical bills, we got a letter in the mail saying that there was a 5,000.00 shortage in the escrow, and that starting the following month, our house payment would be going up over 800.00 a month, to nearly 2000.00. This was just ludicrous.

It turned out that since the house was a new house, Centex mortgage based our tax payments on the appraisal from the previous year, which was unimproved land. there was no house on the land at the time. I really feel that they did this on purpose just to get us in the house, and whatever happened after that was our problem. They kept assuring us that we could afford this house, no problem. Well, so we re-financed, because we had no choice. Who has an extra 800 laying around?

Now we are stuck in an ARM. We have tried to re-finance several times over the last couple of years to get a fixed, but now our debt to income ratio is too high, and nobody will help us. Even so, the house payment still went up over 400 a month to nearly 1,600.00. Since then, (March of 2006) We have been struggling to make ends meet. We have kids, so I did some babysitting for a while, and then I did finally get a job, but then I got laid off in January of 2009. We have become House Poor and have had to file for bankruptcy. Our credit is completely shot, so even if we sold the house, we probably would not be able to buy another, so we are stuck.The house is all we have.

We have had to borrow money to make ends meet. Our credit is completely shot. For the past three years, we have had to deal with stress and anxiety of trying to figure out how to make ends meet. We never have money to go on any kind of vacation, do anything fun, eat out, or even go see a movie, unless it is a 1.50 movie. We have no money available for emergencies or unexpected necessary expenses. We finally filed for bankruptcy, but even after that discharges, things are still going to be difficult.

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