Complain about a product or service

Beazer Homes

Patric of Aurora, CO August 17, 2009

I purchased a new Beazer Home 2/2006. Ever since the first day we took posession of the home Beazer Homes said they would fix our wood flooring that they had their sub contractor CTI (Creative Touch Interiors ) install. It was a terrible install. Large gaps verywhere and the floor squeaked when you walked on it. It took over 2 years to fix the squeaks. Their sub (CTI) visited 7 times and this July 2009 they again tried to fix the floor - but - they used a 3/16th shim piece to fix the gaps - and its in the middle of the floor. This is not an acceptable repair.

Ursula of nashville, TN July 8, 2009

We have lived in our home for seven years. We continue to have a crack in our foyer. We have had it sanded and painted. We called our home owner's insurance and was told it was a structural problem and to call Beazer. We called Beazer and they sent a contractor who told us he could fix it but we had to pay for it. We were told by the contractor that Beazer was aware that all the homes like ours had the same exact problem. They appear not to care.

Cole of Grove City, OH June 24, 2009

My wife and I have had nothing but problems since moving into our fist home, regrettably built by Beazer Homes. We went through three customer service people of which all were horrible. They would never return are calls and when we would report problems they would act like we were nit-picking. Well geesh when you pay hundreds of thousands of dollars for a home you expect that things will get fixed. Our list of problems is longer then what most people want to read about but our newest and most expensive problem is our air conditioner.

When we first moved in we had problems with our air. We stayed with Airtron who is the company Beazer had install the unit. Our first summer in the house the air went out. It was 90 outside and 80 inside. Well I finally got someone out there and they said I had a bad compressor. The other tech came out to install the compressor and said oh its fine just needs to Freon. So what ever they did seemed to help, but now our unit would run for hours and never shut off. It could not keep up. We always thought it was because we had a vaulted ceiling in our living room. Well fast forward three years later once we had a ceiling fan installed and it still does it.

Well I finally got away from Airtron and am now with a Local Bryant dealer. They came out and said well it looks like your unit is too small for your house. My next step will be legal action if Beazer does not want to pay for it which is likely. I don’t care what I have to do, but I will try everything to get them to pay for it. If you are thinking about a Beazer home DON’T BUY IT. Buy something else. You will have nothing but problems.

Linda of Mooresville, NC June 2, 2009

I am having some of the same issues as the other people none of my windows close properly the garage floor started cracking i was told the house was settling so the cracks down the bathroom walls and garage was because of that my heating and air dosnt work properly i have no water presure in my tub in the master bath the water has to run for about 15 minutes upstairs to get hot and the smell of the water is just horrifying you cant drink it some times you cant even bath in it they did fix the garbage disposal and said they would fix the rest but of course i never heard from them again when i first saw the house i was so excited this was my first house so i agreed to get it so about an hour after i left i thought about it and realized the house was not big enough so i called the lady back to tell her i changed my mind and she told me i had to get that house i could not change my mind so me not knowing any better purchased the house so here i am stuck in a house with a lot of problems thats too small and of course with stuggling to keep up the payments and a morgage company like wells fargo that received all that bailout money and wont modify any loans its just becoming a nigtmare i have went trough a payment plan with wells forgo for the last 3 months for them to turn around and denie me the modification but they keep saying they want us to keep our homesit would have been better if the goverment had given every family that was behind on thier morgage 200,000 to pay it off or pay on it then the banks wouldnt have needed the money

Patrick of Aurora, CO May 16, 2009

I have been working on my one year warranty repair list for over 2 years. I have worked with 6 different Representatives who all have committed to completing the repairs but when it comes time to move forward Beazer changes them and the process restarts. The current representative Dwayne - does not return phone calls nor makes any commitment on when things will move forward to completion.

Beazer is telling me they will be completely out of Colorado in June and these items needs to be finished. The sub finally showed up and fixed the garage floor and now the local rep does not return calls to complete the kitched work. Last time I spoke with him weeks ago he stated he was waiting on a check to pay the sub company to finish the work. The wood flooring in the house needs to be replaced as the quality of install is poor at best. Beazer has agreed they need to replace these items but never seems to follow through.

Michelle of Columbia, SC May 7, 2009

Plumbing problems for over 5 years. Found out contractor connected my plumbing to my neighbors house. Pressure has been very low, and now blockage throughout the home, anticipating it is from stuff in the plumbing system stopping it up. Second problem, when pipes froze over winter to upstairs master bedroom bathroom, looked under siding of house and saw that beazer constrution did not place insulation to outside of house around second floor.

Third problem. All electrical outlets are installed backwards. Meaning, plates are on opposides of the structure; ex: door entrance has switch plate behind door as it opens, and light switch plates to bedrooms behind doors as the door opens. Switch plates on wall were wired incorretly to items. Entrance to house light switch turned on back porch door porch light located across house. Warrenty dept indicated contrator would not come out and replace or switch out system. Some light fixtures were not even hooked up to switch plate!

Fourth: When doing walk through and provided list of things to correct. NOTHING was corrected at all or even a little progress was done on second walk through to view corrections! Fifth: When mircowave did not work on walk through, the warrently or manager to replace microwave indicated he did replace the microwave with a new one but, he indeed did not remove or replace mircowave with a new one. How do I know, the serial numbers and a red dot I recorded on the original product was the same after their appointment and confirmation that they had indeed replaced a new one. In actuality. The workers lied about their service replacement of the product.

Sixth; while workers were building the houses next door, they utilized my water supply daily to get drinking water, water for cement productions of a patio, water supplies for cleaning equipment, etc. They were video taped coming onto my property and using the back and front outside faucets. After the complaint, the company reassured me they would not use my water faucet however, one day I came home and they had left the hose running and my water bill was outragous! I suffered high water bills, freezing piping systems, low water pressure, non repaired non working items, rude interactions with contractors and workers within the warrenty department that were suppose to help illiminate problems and guarentee products from the contracting agreement, and am still dealing with a non working plumbing system under my house after six years of frustration and agruments.

Amreen of Rocklin, CA May 12, 2009

I may be the rare odd one here but I have nothing but praises to sing for Beazer. I called Beazer on a wet spot on my kitchen ceiling. I was initailly hesitant because you always hear that warranty repairs are never done and after reading the other reviews here, I was very worried. Mr. Gutierrez came out inspected the issue and it was repaired within a week. Several weeks later, we had a leaky roof due to some broken tiles, and today there was a roofer, a painter and plumber in my house who repaired everything in one day. WOW!!! Amazing customer service. Kudos and thank you to Beazer, Mr. Gutierrez and McGrath

Patrick of Aurora, CO May 4, 2009

I have been working on my one year warranty repair list for over 2 years. I have worked with 6 different Representatives who all have committed to completing the repairs but when it comes time to move forward Beazer changes them and the process restarts. The current representative Dwayne - does not return phone calls nor makes any commitment on when things will move forward to completion. Beazer is telling me they will be completely out of Colorado in June and these items needs to be finished. The concrete in my garage needs to be replaced as water runs into my house foundation and not out the garage per code. The wood flooring in the house needs to be replaced as the quality of install is poor at best. Beazer has agreed they need to replace these items but never seems to follow through.

Mike of Mickleton, NJ April 15, 2009

So after being in our house for almost a year now, we just found out that Beazer doesn't intend on addressing any of the remaining issues on our 45 day list. Even though several major issues still remain including but not limited to: (crooked wall in master bath, extremely drafty fireplace, large bleaching spots on carpets, crooked baseboards, banisters not matching hardwood floors, excessive creaking of floors especially along the walls, cracks in basement floors, toilets not flushing properly, poor water pressure, dead shrubbery and poor grass.) After mounts of getting the runaround Beazer has officially shut the door in our face. Not to mention that now they are building a front entry garage house after they specifically told us that it would never happen.

Beazer has a reputation to maintain Monique in the sales office told me. The only reason I asked is because the sales rep from Orleans told me to make sure of that. And boy was she right when she said Beaser's home quality could never stand up to Orleans. Another issue people should be aware of is how Beazer has duled down the designs of their homes. People are finding out that window designs are different. Instead of having transoms or curvatures at the top they are just boxed off or even just smaller.

Also, initially many of the lots were closed off from being for sale due to a high water table, these lots are now available and being sold. My wife and I liked many of them but Gerry in our sales office assured me that they could never be sold, and that they were just going to be common area. He said it would be a nice area for the community association to build a play ground someday. It is definitely buyer beware at Beazer homes now! They will lie and do whatever they have to do to sell a home.

Patrick of Aurora, CO April 13, 2009

I have been dealing with these warratny issuies from my 1 year walk throught for over 2 years. I have worked with 6 different Beazer representitives and each one agrees that the repairs need to be completed, but when it comes to actually getting someone out to complete the work they never show, do not call back, and I again have to go throuhg these exercises to get another person. Beazer is officially out of Colorado.

I spoke with the VP of Construction last year who is in Las Vegas - he set me up with 3 different Rep's who agreed that the repairs needed to be completed yet when it comes time to proceed the individuals keep disappearing. I even have part of the flooring sitting in my living room for 3 weeks and the company - Creative Touch - is telling me they are having issuies with the developer. The concrete company also said they are no longer doing business with Beazer. And now I again wait for this company that I purchased a new house from to step up and finish the warranty work they keep agreeing needs to be fixed.

The wood flooring in my entryway and kitchen needs to be replaced. The company even left part of the material in my living room. The garage floor has heave and water flows into my foundation, the floor needs to be removed and replaced.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.