Beazer Homes

Beazer is not concerned with their buyers after the sale. I bought my first house in February 2003, new build in a brand new subdivision. Over the past nearly 9 years, I have attempted to contact Beazer about poor workmanship, but these defects are out of warranty (after only 1-2 yrs). The entire faucet in my bathroom came out of the wall, but it was only warranted for a year. The A/C went out after 6 yrs. The watering system broke within the first 5 years. The cement patios have chipped extensively in spite of under use, and windows are literally coming off their frames. I have sent emails through their website and called the many phone numbers I was given (business cards and numbers in my "new homeowner binder") and they're disconnected.

Many of my neighbors have been having the same problems, and also have not had their concerns resolved. So, we all end up paying out-of-pocket. One neighbor paid to have a housing inspector come out, she was informed that these homes were built cheaply and shoddily (priced to sell to a lot of first-time buyers). There was a class-action suit back in 2009, and Beazer sent me (and everyone in our neighborhood) a letter imploring me not to join in it and that they would attend to the concerns. Several of us did not join the class action and then we heard nothing from Beazer.

Looking at warranty coverages for this home, which will be 10 years old in 2013, I see now that virtually nothing was covered after 1-2 years. Nothing will be covered in 2013. I am amazed that Beazer could get away with building houses this poorly (aren't houses supposed to last longer than 10 yrs!?). My mother's 30 year old house is still in great condition. And I'm so disappointed in the lack of customer service after having bought the house. It seems to me that Beazer's mission is to get their houses sold and then avoid their customers. Truly, a buyer beware situation. I have no intention of ever buying or recommending Beazer to any of my friends, family or colleagues. A hard lesson learned. I will be paranoid-cautious when buying my next home.

Come on Beazer, clean up the nasty garbage and litter in front of this Las Vegas property! There are numerous stray cats wandering the neighborhood that live on this site and you do nothing! According to Animal Control they are not allowed on your property to do anything... what a bunch of bums!

How many times does this company have to be reported to the City of Las Vegas regarding the litter, garbage and stray cat problem in one of their unfinished properties? Animal Control says they have no authority to go on to their property to get this done. How about Beazer doing something? That would be noble. What a bunch of bums!

Beazer selected Goodman AC unit, which broke two times in two years. One time, the coil; and last time, the compressor. Due to this, I have to pay labor cost which is very high. Goodman is a good national brand and it should not break two times in two years. I have contacted Beazer to take care of my labor cost as the house is just two years and 4 months old. But they told me that, "You are out of warranty." This has not happened only to me. Some of my neighbors have faced same issue with Goodman AC unit which was selected by Beazer and they do not stand behind their selection. So, my recommendation to the people is please be very careful in buying houses with this Beazer company. As for me, I will never recommend anyone to buy homes from Beazer.

Foundation issues: Soil erosion, foundation cracks, interior cracks, wood flooring separation.

I purchased a home from Beazer in 2005. There is no worse experience than buying a home from this company. Everything is falling apart. Problems with electrical, plumbing, pool cage are just a start. Every time I bring in someone to fix these problems, it's always the same story, (this was built wrong, and not up to building standards). Cutting corners is an understatement, and to explain all that has gone wrong with this home will take me forever. But the bigger issues are: pool cage not built to standards, A/C systems improperly installed, and flooding/drainage bad everywhere. No customer service to speak about. I feel for anyone doing anything with these "losers".

I bought my house brand new in 2007. During the first year, I lost shingles on my roof and called Beazer who sent their representative out and of course, he said it wasn't faulty workmanship. Since then, I have replaced shingles on my roof four times and now have more missing shingles. The longer I live in this house, the more I hate it because of the poor workmanship that went into building of this home. It seems like nothing is ever Beazer's fault. I would never recommend Beazer Homes to anyone. Now, I see why they don't build in Ohio anymore.

We bought one house from Beazer Homes in **. Beazer Homes gave us 5 days demand letter until Feb. 28th. On Feb. 28th morning, our realtor Mrs. ** called Mr. Jim ** and informed him we decided to close. But Mr. Jim ** refused. He said "no way, the house can't be cancelled". They had the new buyer now, but on Feb. 28, we have the right to close the house. Your company did not allow us to close. Your company breached the contract. On the same day, morning, we called Ms. Kathleen **. She told us all the monies will be refunded to us and our realtor Ms. ** called her again and got from her the same confirmation. On Feb. 29, the cancellation letter showed the money will be forfeited. We called Ms. Kathleen ** again and we asked who told her to refund all the money to us on Feb. 28. She told us Mr. Jim ** told her and now he reneged.

We think Beazer Homes is a big company in USA so we trusted your company. But we don't know why your company use this deception. Like a cheater, no any credit. We want to claim Mr. Jim ** and hope your company gives us the solution.

After my one year home inspection, I was told that my home was settling. The painters came in and patched up the walls on the first and second floor. Now, less than two years later, my stairway looks like it is 10 years old. There are cracks in the stairway that look horrible. In addition, the upstairs and the first floor is freezing when the heat is on 75 in the winter. In the summer, the upstairs is at 100 degrees. This is not an energy efficient home. In addition, the garage does not have a firewall between them. You can smell the gasoline from your neighbor's garage, and this concerns me. I could never recommend a Beazer home to anyone.

Remodeling my master restroom upstairs and come to find out my floor has mold because they didn't put the right material. That's underneath the tile not ceramic tile the one that sticks on. All they did was they added another piece of quarter inch plywood on top. Now all the other wood on the bottom has mold.

At least 10 of my windows in my home, that I purchased from Beazer in November 2003, have moisture between the panes and have had this for some time. Many others in my neighborhood have this same problem. Beazer's only alternative is to fix or replace on a prorated basis depending on the length of time we have been in the home. This is crazy as every home on our street is having this issue.

My windows are full of moisture to the point that I cannot see out of them. Several of the homes in this development have the same problem. The windows are under warranty, but they are telling us that we have to pay to have them delivered and installed.

Now, when I contacted Lincoln Windows, they told me I need to find the model number, the measurements, etc. for each window. I am alone with a husband in the Middle East. I cannot get information on a Foyer window with a 22 ft. ceiling either. I told Lincoln the glass measurement for the window, but I think they are just giving me a run around. I am at my wit's end and have gotten nowhere.

I would greatly appreciate whatever help you can provide. Thank you.

Robert & Judith

I purchased a house in 2008. Beazer states that their homes are energy efficient, this is NOT true. You will freeze all winter. I have a choice of knocking down my garage ceiling and having it insulated properly so the entire first floor will be a livable space. Right now, I avoid being in the kitchen when the winter arrives. In addition, I have other issues with electricity, plumbing, the furnace and the driveway that they tore apart that were to be fixed. I kept being told that Mr. ** was going to address it, he was addressing it. They sent an electrician out and that was it. Then I received an email stating all the other issues were out of warranty and asking how pleased I was with everything.

My house is cracking. I bought this house on January 23,2007. Now, the wood in the patio is cracking and kitchen my floor is having problem. The water comes in when it rains. The house is too new to have these problems.

My husband and I placed a $500.00 deposit on a lot at address **, Whitestown, Indiana. We were under the impression that our house to be built was in line with others' soon to be built homes. The agreement was made in 2009. We met with the designer, Erin, at the design center on North Meridian. We picked out all the features for the house and were told we were approved for $220,000.00. After our preferences were made, our total came to $217,850.00. I have the pricing addendum, the technology selections sheet, a picture of our feature selections and a thank you card from Erin congratulating us on our new house. We were told that the builder would contact us when construction began.

We were never contacted, so we called and were told that we were not approved. What?! Why didn't someone contact us about this? Why did they lead us on? We are so disappointed and we never received our deposit back. Can someone please look into this and return our deposit or build our house? We have been living in a temporary apartment for almost 2 years thinking we were having our dream house built.

I moved in my home on November 2008, and the breaker keeps tripping. I contacted Beazer Homes several times by email, and they have attempted to resolve the issue several times and have not done so. Also, my AC/heater unit is not heating and cooling properly. I have been having this problem for at least one year and 8 months or more. The builders have sent several repairmen out to resolve the problem and the problem still have not been resolved. My master bathroom and guest bathrooms have been having running water from the toilet. The builder has sent several people out and the problem still continues to arise because of the parts that they installed in my toilet. Sometimes I have to turn the water off, so my bill won't be excessive.

My mother bought a Beazer House that was a model home in 2002. We have had to replace just about everything in the house because Beazer did not put the house together right. It looked like they just threw the whole thing together in 24 hours.

Now in 2010, I am currently having to replace my mother's bathrooms, kitchen and probably one whole wall of her house. She has told me if she could go back to 2002, she would not have even tried to buy a Beazer house. But because she had three kids and just herself, she had to get it because winter was coming.

My foundation has been showing signs of failure for a number of years, but I had hoped that a ten year foundation warranty meant something. I notices cracks in the exterior of my house, both bricks and mortar and have had tiles in my entry way crack due to foundation issues.

I purchased my house in 2002 and had an engineer inspect the damage twice in 2005 and in both cases damage was noted, but not considered serious. The second time, they replaced my tile and it was apparent that my foundation was cracked diagonally. The replaced tile lasted about two months before it also cracked. I recently had an engineer out and they determined that the damage was worse than previous.

The Beazer rep said that, it was not severe enough to be considered as "failure" but acknowledged it was getting worse and in the future would be a problem. I am only asking that they correct a problem that exists now to avoid a larger problem in the future rather than look for ways to avoid paying out for warranty issues.

I bought a townhouse from Beazer in 2005. A neighbor with the same model of townhouse as I have discovered leakage, rotting and mold due to the failure of the builder to correctly install flashing and caulking between the doors and an outside deck. I have pictures of her damaged unit.

I need help. I only have email contacts for the people from Beazer, no phone numbers, etc. Unknown economic damage but there's a potential physical peril due to rotting wood.

I bought a Beazer Home in 2008 that was built in 2005. The environmental inspector informed me that the air conditioner/heating unit is damaged and was damaged before it was installed. I had the home inspected before I bought the house. The unit is located in the attic. I contacted the builder and was told that the unit is too old (5 years) and can be replaced at a cost to me. At this point I am still working on this problem.

I am a realtor who had buyers go to new construction. They had signed a buyer agency contract with me. These folks were first time buyers and didn't understand how the whole real estate process works. Marta knew they had been working with me, she admitted it on the phone. When I went after my commission, Beazer refused to pay me because I didn't come in with my clients. I explained to them that I can't be with my buyers all the time and Marta knew they were working with me. She should have picked up the phone and called me right then. Needless to say, I have nothing good to say about Beazer. They are unethical and their product isn't all that great either. I have a home that was built by them several years ago, my seller have already had roof leaking problems among other things and Beazer wouldn't take care of the problem, even though it was due to poor construction.

I have holes under the vinyl floor in the kitchen. It was repaired in 1998 during the warranty. Now it's 2010, after the warranty expiration, and I have holes in the concrete over 70% of the floor. I've never heard of hard concrete developing holes inside of a house. Do I have recourse or am I stuck with the repair and bill?

There is no customer service after the sale. They push things though with the promise that they will take care of it after you close. Don't believe them. We had to move in due to Beazer's mistakes with our home, the close date was almost a month late. We had no choice as our other home sold and the new owners were moving in. We had a problem with drainage in the yard and we were promised it would be taken care of after we closed. It was not. Basically, it took months for anyone to return my phone calls and when they did, it turned into a he said she said situation.

Basically they called me a liar because their warranty person said he never had a conversation with us. So it was his word against ours. After knowing what I know and how we've been treated by Beazer, I would never buy another one of their homes nor would I recommend anyone else by one. They are liars and cheats. I can't wait to sell my home and move. The side of my home now has serious drainage issues. We now at our additional expense have to hire someone to come out and put in a drainage system to stop our home from flooding.

I purchased my Beazer home in October of 2006. Since then the nails coming through the ceiling are everywhere upstairs. The back door began to stick and my father had to repair that. Over Christmas 2009 my father noticed some spots in the ceiling upstairs and he said it came from water. He said he would repair that for me. Then on May 17, 2010 I come home during a storm and I hear water coming through my ceiling upstairs. I ended up with an inch of water in a bucket. I called Beazer and they promised that I would hear from someone.

I did not hear from anyone and on May 21, 2010 I called again. I received a call back that same day from Mike. He stated that he would come out to inspect the area. He came out today, May 27, 2010 at 10 am and concluded that the stain and cracks in my ceiling were not in warranty because he could not find any moisture in the sheet rock or anything in the attic. It has been 80-90 plus degrees all this week; of course there is no moisture 10 days after the fact! He also blamed it on an old leak or something that came from the air conditioner; however, it was too cool outside for my air conditioner to even be on. It was less than 70 degrees at that time. Of course there was no air conditioner on in December either. I have taken pictures of all the nail pops, cracks in the ceiling, and now the entire section of the hall ceiling that has water damage and or cracks where the water came into the house. I am very disappointed and am launching my anti-Beazer campaign ASAP!

My heater shut off in the middle of the winter (14 degrees) - it's a YORK. It has always been loud and sounds like a freight train. Have had numerous contractors (at my expense) look at it and found the install totally horrendous. I went to a local attorney because the inspectors that came over said my air filter was dirty and that was the reason my heater shut off! I have had two estimates on replacing this - the pictures speak volumes. My attorney said I need to get one more, but it's difficult to get someone out for that because they want to install a new one now!

OK, now I have no heat from my dryer. Have had three contractors out who said the duct work was horrific and NO air is being circulated. Robert from Beazer tried to blow me off and said they would NOT pay to do this work. I have a 95 year old mother that I care for, have to do laundry every other day and need to have heat. I cannot wait for this problem to be corrected (these pictures speak volumes). The duct work needs to be redone and will cost me $500 plus! They get your $$$$ and blow you off. These builders should be fined and stopped from building inferior homes. The township should NOT have passed this shoddy workmanship, but all they are worried about is their tax dollars!

I purchased a home from Beazer Mortgage in August 2007. Beazer Homes wouldn't allow me to use my own people because they claim I was getting a great deal. I had to use their people. I was informed that they would pay the one point to get the mortgage at an affordable rate. During closing, I not only ended up paying the point, but was told they only do interest only loans. After being in the home for six, and having a conversation with my then mortgage company, they informed of a significant difference in the appraisal amount of the home. After filing a complaint of such on Beazer Home's website, a copy of the appraisal was sent.

Of course Beaser Homes/Realtor didn't want to take any responsibility for any wrong doing. I am now in the process of refinancing my home and have been told based on the information documented in public records and the actual information (based an the new appraisal), the terms of the loan have to be changed. The square footage of the home that is listed in public records differs from the square footage from the new appraisal which is causing the home to not be valued at what Beazer Homes had listed.

Because I feel that Beazer Homes have been unethical, I have lost out on monies (down payment, taxes, points, etc) and now time to get the information corrected in public records, assessment & taxation and any other areas. I first lodged a complaint with Beazer Homes in March 2008 when I found out that the appraisal was not made privy to me before/during closing. I have now lodged another complaint with Beazer Homes, Better Business Bureau along with your site today.

I bought my home from Beazer Homes in November 2006. Within the one year warranty period, I reported on at least three occasions, using the Beazer Customer Warranty Request Form, drainage problems in the back yard and side yard. I received unsatisfactory results to the Requests dated 1/2/2007, 7/16/2007, and 11/19/2007. Finally, Beazer determined the problem could be resolved by installing a drain on one side of the house. The drain alleviated the side yard problem but did not resolve the larger problem in the back yard.

I contacted the Beazer Homes Warranty Department and complained that the back yard problem was never resolved and over the past two years has gotten progressively worse. A Beazer representative came to the house on 3/2/2010 and said that nothing could be done since I waited so long to follow-up on the warranty issue. I am not satisfied with this answer and would like to know if I have any further recourse against Beazer Homes. The back yard is unusable and fails to provide any value. I installed gutters in the back and sides of the house but the site drainage continues to cause standing water and poor runoff.

I purchased a home from Beazer. So after being in my house for over a year, my A/C unit is making a horrible loud sound. When the pipes froze this winter, it can be heard upstairs in my son's bed room and the library room. The sub-contractor told me that it was a normal sound and that it was the A/C unit defrosting.

I've contacted Beazer Homes numerous times regarding this horrible sound requesting for them to put in writing. I just realized that Beazer doesn't intend on addressing any of my A/C unit issues, there is an insulation issue. The onsite construction foreman is non-responsive, leads me to believe that they are some under the table kick backs going on. Being a first time home buyer, I am so stressed because no one cares and there is no one to fight for us to make this company to do right by us.

My next step will be legal action if Beazer does not want to pay or to make the sub-contractor fix the issues. I am still under the two year warranty. I will not go away. I'm looking for anyone wanting to do a class act suit. I am going to involve the media.

We purchased our home, the "New Castle," back in 1/2005. We have had so many cracks in walls, ceilings, windows, bathtubs, etc. Beazer subcontracted the wall and ceiling repairs and they had to come out three times and there are still cracks, not to mention the paint they removed from my walls using masking tape and the items broken from carelessness. The windows are cracking again. Obviously, the frames are not set in properly. The bath tub cracked almost a year after we purchased the home.

They sent out a repair man that did nothing but overlay the tub. About seven months after the "repair," the cracks are back in full force. Beazer, of course, declined any assistance saying it took too long for us to get back to them. If they would have performed the correct procedure in the first place, the tub would not have cracked again! I sent in a complaint to the BBB. It took Beazer over one year to address the complaint! I have owned four homes and Beazer by far is the most difficult to work with not to mention the most uncaring! I will never purchase nor recommend a Beazer home again.

After one year, we had cracks in walls, floor and ceilings. The front door was out of alignment and would not shut properly. Repairs were made to the cracks in the walls and ceilings. We were told the cracks in the floor were to be expected and there was nothing to be done. After two years, we had a crack in the floor from one end of the house to the other. Outside, you could see the crack went completely through the floor slab and as a result, we had a crack in the tile grout from one end to the other. Again, we were told that the crack was natural even though the floor slab was broken completely in two. The tile contractor did fix the crack in the grout even though they stated they were not responsible.

The house is now five years old. We have more cracks in the walls, ceilings and floors. The front door is sagging about one inch from side to side. One crack in the arch between rooms is about 1/2 inch. The grout in the tiles is broken and more cracks are appearing almost weekly. If a builder is going to build a shoddy house, certainly the least he could do is fix it when the homeowner reports it, not Beazer.

I closed on a new home (townhouse) on March 31st 2009. The Builder said no taxes had been assessed because it was new construction. The lender (then Countrywide - - now Back of American) chose Paragon Title/Stewart Title to do the title work. On November 27th, while on-line scheduling my December mortgage payment, I was stunned to see my mortgage company (Bank of American) had received (a bill from the Treasury Office) and paid $4400+ for 2008 property taxes!!! I called BOA to inquire about this and they hit me with another bombshell - - my mortgage would be going up $900 a month within 30 days to cover the payment of the 2008 taxes and build up my escrow for 2009 taxes.

I have written a letter to the Treasury office, the Builder, the Title company and made numerous calls to the mortgage company. The treasury office and the mortgage company says the Title company is responsible. I'm at a loss, as the Title company has not responded. I feel the Builder was dishonest about the property being new construction and knew that taxes for 2008 had been assessed at the time of closing. The treasury office said the Title company had responsibility to research whether taxes had been assessed.

They said all the Title company had to do was call them and they would have told them that taxes had been assessed for 2008. It is not fair that I am billed for 2008 taxes and next year, will be billed property taxes for the first quarter of 2009 when I did not own the property during that time. I looked at my closing papers and there is absolutely no mention of property taxes for 2008 or 2009 (assessed or unassessed) -- only my 2-3 month reserves. It is obvious to me that the closing papers has errors that should be addressed by the Title company and not me.

I've contacted Beazer Homes numerous times regarding the broken window brackets in my window. Beginning last fall my brackets inside the windows have been breaking. There is some type of spring connected to a rivet that goes through the bracket and holds the spring. The metal bracket is actually broken, the rivet falls out and then the window falls down. Currently I have 6 nonfunctioning windows. Since November I've been trying to get useful help from Beazer.

The only information that I received was from Customer care phone number. The agaent referred me to Carrolwood Windows 813-626-7676. "Gary" from the company offered to come to my home and for several hundred dollars he can repair the windows. I rarely open/close these windows and it seems that since this autumn when I was attempting to clean my screens and windows, very window that I've opened has broken. I asked "Gary" if I picked up the brackets and found a repairman to do the work, what would the replacements cost? He quoted me a savings of $8.00 per window. My house was built with "hurricane" and "high wind" resistant windows. How can they be so wind resistant if the windows fall out of the frames due to the broken brackets?

I closed on my home on October 12, 2001. I was promised a one-year later inspection plus another one in 10 years. Well, the company that went by the name of Crossman Communities Homes no longer exist. I believe this company was bought out by Beazer. I tried repeatedly to contact the Crossman company to complain about the carpeting pulling away from the wall in two of the rooms, sharp objects that penetrate your feet when stepped on at door leading into one of the bedrooms, large gap between the floor and the wall that allowed bugs, snails, and yes, even lizards to come into the room through that separation. I have never been able to get anyone to talk to about these problem.

I purchased a new Beazer Home 2/2006. Ever since the first day we took posession of the home Beazer Homes said they would fix our wood flooring that they had their sub contractor CTI (Creative Touch Interiors ) install. It was a terrible install. Large gaps verywhere and the floor squeaked when you walked on it. It took over 2 years to fix the squeaks. Their sub (CTI) visited 7 times and this July 2009 they again tried to fix the floor - but - they used a 3/16th shim piece to fix the gaps - and its in the middle of the floor. This is not an acceptable repair.

This is unacceptable as no wood flooring should have a 3/16th shim piece in the middle of the floor. This is going on for over 3 years and I am tired of chasings this company to fix the floor to acceptable levels. The shim needs to be removed and new wood flooring needs to be put down to reduce the unacceptable gaps.

We have lived in our home for seven years. We continue to have a crack in our foyer. We have had it sanded and painted. We called our homeowner's insurance and was told it was a structural problem and to call Beazer. We called Beazer and they sent a contractor who told us he could fix it but we had to pay for it. We were told by the contractor that Beazer was aware that all the homes like ours had the same exact problem. They appear not to care.

My wife and I have had nothing but problems since moving into our fist home, regrettably built by Beazer Homes. We went through three customer service people of which all were horrible. They would never return our calls and when we would report problems, they would act like we were nit-picking. Well, jeez, when you pay hundreds of thousands of dollars for a home, you expect that things will get fixed. Our list of problems is longer then what most people want to read about but our newest and most expensive problem is our air conditioner.

When we first moved in, we had problems with our air. We stayed with Airtron who is the company Beazer had install the unit. Our first summer in the house, the air went out. It was 90 outside and 80 inside. Well, I finally got someone out there and they said I had a bad compressor. The other tech came out to install the compressor and said oh its fine just needs to Freon. So whatever they did seemed to help, but now our unit would run for hours and never shut off. It could not keep up. We always thought it was because we had a vaulted ceiling in our living room.

Well fast forward three years later, once we had a ceiling fan installed and it still does it. Well, I finally got away from Airtron and I am now with a Local Bryant dealer. They came out and said, "Well it looks like your unit is too small for your house." My next step will be legal action if Beazer does not want to pay for it which is likely. I don't care what I have to do, but I will try everything to get them to pay for it. If you are thinking about a Beazer Home, don't buy it. Buy something else. You will have nothing but problems.

I am having some of the same issues as the other people. None of my windows close properly. The garage floor started cracking. I was told the house was settling so the cracks down the bathroom walls and garage were because of that my heating and air doesn't work properly. I have no water pressure in my tub in the master bath. The water has to run for about 15 minutes upstairs to get hot and the smell of the water is just horrifying. You can't drink it. Sometimes you can't even bath in it. They did fix the garbage disposal and said they would fix the rest but of course, I never heard from them again.

When I first saw the house, I was so excited. This was my first house so I agreed to get it. So about an hour after I left, I thought about it and realized the house was not big enough. So I called the lady back to tell her I changed my mind and she told me I had to get that house, I could not change my mind. So I, not knowing any better, purchased the house. So here I am stuck in a house with a lot of problems that's too small and of course, I'm struggling to keep up the payments and a mortgage company like Wells Fargo that received all that bailout money and won't modify any loans. It's just becoming a nightmare.

I have gone through a payment plan with Wells Fargo for the last 3 months for them to turn around and deny me the modification but they keep saying they want us to keep our homes. It would have been better if the government had given every family that was behind on their mortgage $200,000 to pay it off or pay on it. Then the banks wouldn't have needed the money.

Beazer is telling me they will be completely out of Colorado in June and these items needs to be finished. The sub finally showed up and fixed the garage floor and now the local rep does not return calls to complete the kitched work. Last time I spoke with him weeks ago he stated he was waiting on a check to pay the sub company to finish the work. The wood flooring in the house needs to be replaced as the quality of install is poor at best. Beazer has agreed they need to replace these items but never seems to follow through.

I may be the rare odd one here but I have nothing but praises to sing for Beazer. I called Beazer on a wet

spot on my kitchen ceiling. I was initailly hesitant because you always hear that warranty repairs are

Mr. Gutierrez came out inspected the issue and it was repaired within a week. Several weeks later, we had a leaky roof due to some broken tiles, and today there was a roofer, a painter and plumber in my house who repaired everything in one day. WOW!!! Amazing customer service. Kudos and thank you to Beazer, Mr. Gutierrez and McGrath

Second problem, when pipes froze over winter to upstairs master bedroom bathroom, looked under siding of house and saw that beazer constrution did not place insulation to outside of house around second floor.

Third problem. All electrical outlets are installed backwards. Meaning, plates are on opposides of the structure; ex: door entrance has switch plate behind door as it opens, and light switch plates to bedrooms behind doors as the door opens. Switch plates on wall were wired incorretly to items. Entrance to house light switch turned on back porch door porch light located across house. Warrenty dept indicated contrator would not come out and replace or switch out system. Some light fixtures were not even hooked up to switch plate!

Fourth: When doing walk through and provided list of things to correct. NOTHING was corrected at all or even a little progress was done on second walk through to view corrections! Fifth: When mircowave did not work on walk through, the warrently or manager to replace microwave indicated he did replace the microwave with a new one but, he indeed did not remove or replace mircowave with a new one. How do I know, the serial numbers and a red dot I recorded on the original product was the same after their appointment and confirmation that they had indeed replaced a new one. In actuality. The workers lied about their service replacement of the product.

Sixth; while workers were building the houses next door, they utilized my water supply daily to get drinking water, water for cement productions of a patio, water supplies for cleaning equipment, etc. They were video taped coming onto my property and using the back and front outside faucets. After the complaint, the company reassured me they would not use my water faucet however, one day I came home and they had left the hose running and my water bill was outragous!

I suffered high water bills, freezing piping systems, low water pressure, non repaired non working items, rude interactions with contractors and workers within the warrenty department that were suppose to help illiminate problems and guarentee products from the contracting agreement, and am still dealing with a non working plumbing system under my house after six years of frustration and agruments.

I have been working on my one year warranty repair list for over 2 years. I have worked with 6 different Representatives who all have committed to completing the repairs but when it comes time to move forward Beazer changes them and the process restarts. The current representative Dwayne - does not return phone calls nor makes any commitment on when things will move forward to completion. Beazer is telling me they will be completely out of Colorado in June and these items needs to be finished. The concrete in my garage needs to be replaced as water runs into my house foundation and not out the garage per code. The wood flooring in the house needs to be replaced as the quality of install is poor at best. Beazer has agreed they need to replace these items but never seems to follow through.

So after being in our house for almost a year now, we just found out that Beazer doesn't intend on addressing any of the remaining issues on our 45 day list. Even though several major issues still remain including but not limited to: (crooked wall in master bath, extremely drafty fireplace, large bleaching spots on carpets, crooked baseboards, banisters not matching hardwood floors, excessive creaking of floors especially along the walls, cracks in basement floors, toilets not flushing properly, poor water pressure, dead shrubbery and poor grass.) After mounts of getting the runaround Beazer has officially shut the door in our face. Not to mention that now they are building a front entry garage house after they specifically told us that it would never happen.

Beazer has a reputation to maintain Monique in the sales office told me. The only reason I asked is because the sales rep from Orleans told me to make sure of that. And boy was she right when she said Beaser's home quality could never stand up to Orleans. Another issue people should be aware of is how Beazer has duled down the designs of their homes. People are finding out that window designs are different. Instead of having transoms or curvatures at the top they are just boxed off or even just smaller.

Also, initially many of the lots were closed off from being for sale due to a high water table, these lots are now available and being sold. My wife and I liked many of them but Gerry in our sales office assured me that they could never be sold, and that they were just going to be common area. He said it would be a nice area for the community association to build a play ground someday. It is definitely buyer beware at Beazer homes now! They will lie and do whatever they have to do to sell a home.

I have been dealing with these warratny issuies from my 1 year walk throught for over 2 years. I have worked with 6 different Beazer representitives and each one agrees that the repairs need to be completed, but when it comes to actually getting someone out to complete the work they never show, do not call back, and I again have to go throuhg these exercises to get another person. Beazer is officially out of Colorado.

I spoke with the VP of Construction last year who is in Las Vegas - he set me up with 3 different Rep's who agreed that the repairs needed to be completed yet when it comes time to proceed the individuals keep disappearing. I even have part of the flooring sitting in my living room for 3 weeks and the company - Creative Touch - is telling me they are having issuies with the developer. The concrete company also said they are no longer doing business with Beazer. And now I again wait for this company that I purchased a new house from to step up and finish the warranty work they keep agreeing needs to be fixed.

The wood flooring in my entryway and kitchen needs to be replaced. The company even left part of the material in my living room. The garage floor has heave and water flows into my foundation, the floor needs to be removed and replaced.

On January 15, 2009 I contaced Beazer Homes of Northern California and spoke to Wayne Morgan in regards to the defective windows of our home purchased from Beazer on June 30, 1999. The window of our home is covered under a ten-year warranty indicating that it will cover condesation of the windows which we are experiencing with the windows. The issues we have with the windows of our home include severe condensation along with mold, mildew, discoloration, and the inabilities of opening and closing the windows. All of the windows thru out the home have this problem.

After I explained the problem to Wayne Morgan (confirmation 1716023)he told me to contact Atmos Corporation dba Merzon. When I called Merzon located on 4385 W. Shaw Fresno, CA 93722-6205 on January 16, 2009 I spoke with Brian Chacon (confirmation 638247) and he scheduled Bob Minoli from Integrity Residential

Window Repair, Inc to come out and inspect our home on Februrary 2, 2009 (order # 638247 cust. # 240832). Ever since then no one has contacted us in regards to this matter. I have tried numerous times to contact Beazer Homes and Merzon but they will not respond to my phone calls. They are ignoring me hopping I will just go away. Beazer Homes needs to be held responsible for the defective windows in my home.

The windows thru out our home is getting worse basically rotting away so I need some help on resolving this issue with my builder Beazer Homes Northern California.

We have owned this house for 2.5 years and I still have issues to many and it would take a lot of time. For the last two winters the roof leaks, and I just finished my basement.

We purchased a $580,000. Beazer home in August 2008. What sold us on the house was that they said Beazer is going green, they make strong energy efficient homes. They mentioned 2x6 exterior walls, energy efficient appliances, CFL lightbulbs, and programmable thermostats. The only thing that was true was the energy efficient appliances. We battled over the progammable thermostats and we eventually bought our own CFL bulbs.

Now in the cold of winter one major problem became obvious. We felt cold air rushing in through the sides of our windows. This is very obvious on windy days. We told Beazer and they had the window manufacturer(BFS) come out to take a look. The window manufacturer said that the quality of windows that are in the house will leak. The frames are thin and light. They do not sit perfectly flat against the sill and are not expected to. The cold weather causes the vinyl to shrink and so we have air infiltration. We have to put in fixes ourselves, foam rods down the sides of every window where they slide up and down. ( I cannot find these anywhere locally or online).

How can builders make these type of windows knowing that they will leak? How can builders put these windows into homes? How can they not disclose this problem to buyers and also not offer any upgrade choices? I emailed the Beazer field rep and told him what the BFS windows said. I have not gotten a response. In addition, the outlets on the exterior walls are also leaking air. You can feel cold air rushing in just standing near a switchplate. Field rep has not responded to this problem either. Beazer claims that the home is supposed to have a certain R-value. I do not know if the R-value only pertains to the walls or the entire home.

So much for spending that kind of $$ for an energy efficient home. We did not expect to have leaky windows on a brand new home, especially for a house in that price range and from a builder advertising that they are going green. Brand new windows these days should not leak, only older windows in older homes. We were looking for an energy efficient home. If the builder offered upgrades, we would have definitely gotten better windows. I consider the windows the builder put in defective. They do not properly serve their function. Beazer of course is not responding to my emails. I even asked about putting in wind breaks in the open areas of the community to help alleviate the problem. No response. It is so frustrating dealing with them. We have had numerous issues, but this is an issue they should be held accountable for. It is not at all fair to the consumer. They misled us to thinking we were getting a high quality home. A high quality home to me means high quality windows, or at least windows that function properly.

I bought a beazer home rin feb. 2008 by september the kitchen floor started ripping up when I contacted beazer they said not are fault it wasn't like that when you first moved in. when I bought the place they said they gaurenteed roof tiles up to 70 mph wind. in october we had wind of 67 mph gusts. tiles came loose they refused to fix them. I noticed holes in the siding on the second floor of my home. When I called them they came out stood in the neighbors yard and said well it looks to me it was hit with something ,we can't cover it. the heat in my home isn't working properly. the two front bedrooms upstairs are not being heated properly. there is a 10-15 degree difference. when they were notified they came out said they didn't notice the difference and told me to buy a fan and curtains ( blinds were not enough.) even though I shouldn't have to do it ,I did. still having the temperature problem in the rooms

stil no resolve. I am obviously paying highwer gas bills to even attempt to heat the bedrooms to a degree. I am going to have to pay some one to fix the siding which I probably wont be able to buy two or three pieces and i'll have to replace the kitchen floor.

Amongst all of the regular problems that comes with a Beazer home, ie. poor drywall installation, creaky floors, etc., the one that has been the most irritating is their included gas fireplace in the family room of my model. Apparently, it was the contractors fault according to Beazer, that absolutely no insulation was used in the wall cavity behind and around the fireplace, both in our home and every home in our 62 home community. So even though the fireplace is a sealed gas type, the most horrible draft you could imagine, about the same as a partially open window in the dead of winter on a breezy day, occurred the first winter after we bought our home.

We had to wait until the 1 year point in order to get action. So we stuffed a dozen or so large bath towels in the access cavities above and below the unit. So that summer, Beazer sent someone out to remove the siding and install insulation behind the fireplace. The following winter, what do you know, still drafty. Not as bad as before but still unacceptable. The regional service manager was even out to the house to see exactly what the problem was.

There is a large opening in the side of the bottom access cavity where the gas line comes through. You can feel a steady stream of frigid air coming through. He said he would have the worker cover that area. Didn't happen. Now this winter rolls around, still feel the draft. So I put a complaint in, and was called back and told that the fireplace contractor would be calling to schedule the service appointment. 10 days goes by, no call. I call Beazer again, this time they give me the contractor's phone number and tell me to call them. So I call, and the contractor says sorry, but we're busy taking care of our customers, you'll have to wait several weeks.

So nobody wants to seal this draft, meanwhile my heating bill is almost $500/month. I'm ready to burn this house to the ground and move on.

I have to say that my heart goes out to every letter that I just read regarding Beazer Homes practices and ethics. I am the former Quality Assurance manager for Beazer Homes in Jacksonville. I will say that I believe everything that I have read! I have seen it all. My partner and I lost everything we own, including the new home we were having built by Beazer after my boss found out that I was gay (Our loan was suddenly turned down after it had already been approved for several months!). I suffered harrasment, abuse and threats for months but dealt with it, mainly complaining to the HR department. Later I found out that not a single complaint was ever put in my personnel file!

After my boss found out, he made it his mission to fire me. The day he was coming to the field to do it, I drove into his office and left my resignation letter with HR. I stated that I had to leave due to family issues but in reality it was that I was forced to quit a $100K a year job due to my bosses homophobia. He later told me that he had no plans to fire me, even though a half dozen people warned me.

And trust me, I have seen many a gay homeowner at Beazer treated very poorly, severly discriminated against. I was told by my president after a very bad incident that I had to understand that 'PEOPLE LIKE ME' do not normally work in the construction industry!!!

Due to all the above, we lost everything we own. My boss even made it his mission to keep me from finding another decent job. So yes, this division is horrible and could care less about the customers nor the employees. Just care about the under the table kick backs and bonuses. Oh, I could tell soooooo many stories about this company! So trust me guys, all they want is your money at closing and for your warranty to expire so that you do not find out what they have swept under the rug nor hidden in the walls. Good luck to you all. We ended up homeless and I am sure a lot of you will too!

We lost everything we own, our good credit scores, everything due to 2 people's homophobia and one person's ignorance! And Beazer corporate ignored EVERY complaint and letter that I ever sent.

Our dealings with Beazer started in May of 2007 when we signed the contract to have our new home built. Every date they gave us was changed. We were told it would take 4 months to build, it took 5 months. We had several issues that were covered by warranty, the siding had allot of lumps and bumps in it, they were taken care of, all the electrical sockets were loose, they were tightened up, all the insulation in the ceiling fixtures was removed upon installation, we replaced them with ceiling fans, the grading on the right side of our yard is lousy, the water puddles and attracts mosquitos - Beazer refused to correct because we planted bushes and put up a fence,

the biggest headache we had was the fact the fact there was no glue on the floors and when you vacuumed the floor got sucked up in the vacuum. We had them come in a few times to repair this issue but the problem continued until the warranty period was expired. We were tired of the vacuum getting stuck everytime we cleaned and my wife developed allegies that we had a tile company come in and install ceramic tile. The reason for my wife's allergies was the mold under the linolium in the bathrooms which we found once we took out the linolium, that is also when we found that the entire floor in every room that had linolium was not glued down.

Beazer's answer to all the air bubbles we found was to go in and stick a needle in the floor and shoot some glue in there, We have pictures of all the really large air bubbles, they just didn't care. Now we have a problem in our master bedroom, seems there are beems in the attic the are pushing against our ceiling in the bedroom, the hook ups for the washer are loose and leaking and there is a crack in our master bathroom floor from the toilet to the shower. So much for the warranty. The warranty period is not long enough on new homes.

Because of the linolium problem we had to replace all the floors with tile which we had installed over the past month in the kitchen, hallways, laundryroom and bathrooms.

I have been trying to complete my one (1) year warranty repair list and i am still struggling to finish our wood floor issuies and the garage floor heaving. For the past 2 1/2 years Beazer has sent multiple subs to fix / repair the wood floor - large gaps/squeeking and now due to their actions it is not heaving in the middle of the kitchen. The sub floor was shimmed for over 2 years to try and abate the squeeking and when they finally removed them now the sub floor will not lay flat - which is the heave.

The builder has now said they cannot fix this and I will have to live with it. The garage floor was looked at and beazer stated that in order for them to replace it I had to have a 1 tripping hazard to qualify. The floor has heaved - about 5/8 - but the water from the back of my truck when I pull in from the snow and rain flows to my house and not the garage exit. They will not address it. I am not even getting return reply's from my e-mails.

This one year list was extensive at first and numerous items on it had to be addressed and fixed numerous times. Garage exit door stair failling away from house due to improper grade, retaining wall built up twice, dead tree in front replaced two times and still they put in the wrong tree per Association code. Grade in backyard wrong causing them to put a french rail drain to help remove water. The ongoing unprofessional action by this developer are unacceptable and now they ignore me.

The buildings and the condo's looked great, until all the water leaks and structural defects began to surface. Many of the owners have relocated in disgust, trying to rent out the units, rather than sell during the slow real estate market. Beazer refuses to communicate effectively to owners about the design flaws and water damage that is destroying the buildings.

Beazer has had a small construction on the premises since 2005...this is almost 2009...making feable and slow attempts to tear off the faulty stucco and exterior building skin on six buildings. They do not communicate satisfactorily to owners...construction crews show up on cherry picker machines outside your window, and tear off the building, leave construction debris on the ground, and the buildings still leak.

The Beazer management is aloof and callous to the owners, creating an adversarial climate. The on site construction foreman is rude and non-responsive when you press for results and satisfaction, telling you to contact the office if you don't like dealing with him. Most owners on the property are already moved out or sorry for the day that they made an investment in Beazer Homes condominiums.

Beazer Homes Builds Houses on Swamp Land, hires Illegals from 7-11 to build houses, poor workmanship, stole my deposit, and delivered a poor quality product. Creaky Floors, Poor Design. Beazer Homes Rushed the Building Process to make a sale before prices fell. 1 Week Later I would have never bought this home, it's clear the home was not finished at that time, but in order to not lose sales, beazer rushed buyers into buying homes.

come and take a look for yourself, why would a home builder plant dead trees and not car about the homeowner. I cannot even invite friends over to this place without being laughed at.

May of 2007, I found a new floor plan with Beazer homes. I was getting a huge discount because this home has never been built. I put down the 500.00 earnest money and got a pre-approval through one of their prefered lenders and they began to build my home. Because they were going to use my home as a model to show Beazer had people in and out of the house everyday.

Two months before I was suppose to close I received a email from Beazer that I did not have a pre approval and they have sold my home to someone else. I did not receive any warning from the lender, who was a friend of Clay Burris nor did I get a chance to find my own mortage person. This was a year ago. As of today I have not received my earnest money back.

Because my lease was expired I had to find a new home for my family and I have not been able to sue Beazer for breech of contract.

We purchased our 1st home, and were told our new home would be completed in July initially, on June 1, 2007, we moved out of our townhome in MD, left our employment and moved to SC while waiting for home to be completed. When we got here they had not laid the foundation, or leveled the land, they had our Good Faith Deposit, but were lacking in Good Faith on their part, they avoided responded to our calls, and when they did respond they gave us date, after date after date,

When we were told to come in for the Design Studio, we thought that we were actually going to go to a studio, instead wew were rushed into this small room in the sales center by Marta, who talked so fast and appeared to be in a rush to get through our session, she didn't tell us that we could get blinds installed or outside back spotlights for night, or automatic garage opener. Now, in order to do those things, we have to have the association authorize. During our 'pre and post-drywall orientation' my husband and I both asked all the pertient questions, we were informed that all our concerns would be met by the time we did our walk-through. We did note all our concerns in writing, during final walk-through, several concerns came up, we were then told by closing those things would be taken care of.

When we finally got our keys, and entered our new home on Oct. 1st 2007, we were very excited, considering we paid $235,000.00 for our home w/o using their morgage company, we expected that our home would be of high quality workmanship, were we disappointed! Our master bath, has a small stall shower, that you can barely turn around in, I have since started using the 2nd bathrm. tub and shower, the paint is coming off the shower stall walls, the floors creak, there's a dip in the upstairs hallway floor, there's some kind of bulging spot in the ceiling of the 2nd bathtub/shower, the shower curtain rod came crashing down when visitor was in the shower ( no one told us it was not a permanent rod ),clothing rack came out of the wall when I hug up apprx. 20 itiems, leaving a lg. gapping hole in the wall, and scratches all the way down the wall from the rack, the carpet has clogged 2 very expensive vaccum cleaners, it sheds like no other carpet I've ever seen and it's supposed to be upgraded, there are warped areas in the ceiling of the kitchen eating areas, we were told that the microwave has the ability to keep the smoke at a minimum during cooking, but when using the house still fills with smoke, have to open doors to let out.

Washer and Dryers were also upgraded, but weren't connected properly,the washer has had GE serv.man here 4 times already,the dryer exhaust pipe was not cut properly, not allowing the vent to open still not repaired, GE says homebuilders' responsibility. Concrete was left on the garage floor, the patio, and the screened porch floors, which we had to chip away with hammer to break up lg. chuncks, (we were told some one would be back to clean it up, and to power wash the areas, because of the staining of the work materials,and soil), we were also concerned about the foundation cracks and holes that we can see will be problematic in the near future.

We pay an annual Assoc. fee here we have not been told what were're paying for, we had a fountain that spouted up out of the lake, that has now been dismanteled, when all the had to do to increase Property appeal was put in the correct fountain apparatus. We told to write everything down for our yearly inspection,and submit before the 1yr. expires. The assist. foreman informed us several times that he had no idea that our home was scheduled to be built until late June/July, and that they had 4 other homes also scheduled at the same time, we felt that we didn't get the attention to construction as some of the other properties did because they were behind schedule with our construction.

My husband and I both feel that we wouldn't buy a Beazer Home again, if they can't improve on their customer service, and their Reps., don't SLOW down to allow themselves to represent the company and to assist the customer. we'll see, hopefully Beazer will start to step up to the plate and live up to their advertisements. Purchasing a home in this area of SC at the price we paid for it should have given us at least a semi-luxury home, which we don't feel we got.

Plain and blunt.....did not finish the job....did not come back to finish the job....sloppy craftsmanship through out the building of the home. mortgage company option one....who they were in business with when you purchase the home....very poor service....

resale value vs foreclosure.

We spent weeks looking at different new homes and apart from the floor plan one of the deciding factors was we wanted a neighborhood with a pool. We found the Reminisce subdivision by Beazer. It had a floorplan that worked for us and a new Amenity center with designs for a very unique pool. We have a 7 year old that loves the water. This seemed to be the perfect location. We met with the sales person in Feburary 2007 we were told at that time that the pool would be open by July 4th. We signed the contract and looked forward to moving in. As time went on we did not see any change in the pool area and in June we stopped at the sales center to ask about it. At this time we were told that the pool would be open by the end of August. We accepeted this and started to plan our son's upcoming birthday party as a pool party.

After weeks of delays on the closing of our new house we were also informed that the pool would not be open until the middle of September, after the date of our planned party. In the middle of September we were then told that the pool would not be opened until the next summer. As of March 2008 we were told at the sales center that the pool would be open for Memorial Day weekend. We were delighted to hear that it was finally happening. Two weeks ago at our latest homeowner meeting the Beazer representative informed us that the pool would not be opened this year and that the reason is that Beazer does not own the land that they planned to run the water lines through as well as part of the land that they built the parking lot on.

I feel that Beazer has mislead all of the homeowners through thier constant lies. How could they fulfill thier obligations when the do not own the land? What kind of company plans a community and does not ensure that it has the land to build it. The worst part is that the homeowners dues are designed around paying for the pool and there was no delay in collecting those dues. The worst part is that the pool and pool house are at 90% complete. According to the county records the property in question is owned by Seabrook at Butternut LLC with a registered agent on file of Neal Baker in Charleston SC.

What the homeowners want to know and what Beazer will not disclose is whether the cost of the land was previously agreed upon and now the owner is wanting more or if (this appears to be the case) Beazer is trying to change the terms because of current market conditions. I understand that the market is down but that does not give them the right to refuse to perform on agreements that have been made. The Beazer rep at the latest homeowners meeting advised us that it would be better for us not to involve the media. We are supposed to believe that Beazer has our best interest in mind? In my opinion this all boils down to money and Beazer's unwillingness to spend it to fulfill their obligations.

We are paying for something that we do not have. The lack of a finished amenities center is further depressing the property values in the neighborhood.

I've purchased a brand new end unit townhouse built by Beazer homes Virginia on March of 2006. Then approx a year & 2 months later (May 2007) I've hired a contractor to build a deck & once the deck was finished, I started having this water leakage problem right by the sliding glass door in the basement which was right below the deck. So when I started having this problem, I assumed that my deck contractors messed up or did something wrong along the way so I've asked my contractors to fix the problem. Well since I've asked my contractors about the problem they came out more than 4 times to do whatever they could do. So finally I got sick of waiting & scared that I'm going to have a major mold problem (I'm allergic to mold by the way),

I've contacted the gentlemen who is with Prince William County, who is in charge of customer complaints. Mr. Ray Jackson is his name and a few weeks later, he sent out one of the county inspectors. After looking at the problem area the inspector told me that he thinks that it's not my contractor, but BEAZER who poorly installed the sliding glass door in the basement. The reason being is, before I have a deck, the water couldn't travel well enough to cause a water leakage problem in the basement just by the siding but once the deck has been built, it's just so much easier for water to travel from the deck, to the siding & into the little cracks by the sliding glass door to end up on the drywall of my basement.

To make the story short, Mr. Jackson also called & told me the same story. Since then, I've gotten Beazer to come out & told them what was going on & Beazer, AGAIN told me that it's my deck contractor who didn't flash well so I need to get this problem fixed by my contractors, Not Beazer. So Again for the last time, I've asked my deck contractor to come out & Re-Flash the area Beazer told me about. Well it's been a few days since my deck contractor fixed the problem but the water leakage is still same & I've told Beazer that it's you who messed up on putting the sliding glass door. I'm writing this compalint because Beazer is totally ignoring this problem now & told me that if I want to contact anyone in comsumer compalint department then go ahead and do so. This is just wrong for them to ignore my compalint & they are just keep blaming it to someone & trying their best to avoid the whole situation!! Please help!

I actually could smell mold in the basement now (again I have to remind you that I'm allergic to mold).. and it looks like my sliding glass door is about to pop out because the dry wall has been severely water damaged that I can see the frame of the sliding glass door now! The paint is peeling off & I see water marks everywhere on top & side of the drywall & when it rains, it pours so I always have to leave a waste basket right underneath! I check every time it rains & I always find a good amount of water in the waste basket.

this all started may 4 2007 at closeing we had to close on a home twice in one day .the house was closed the first time we closed at a $164'000. that was the price of the home .the president of the company said not to give us the keys to the house that there was mistake that we had to close on the house for a $170'000 mind you we had closed the first time for a $164'000. so we did not know what to do.we had all of our belonging on a eighteen wheeler truck ready to move in to our new home. so we went on and closed on the $170'000 we did not have any more money are any where to go.

we went down to the records building to find out how much the house was on the deed of trust and they had put on the deed of trust for a $174'000 but we did noy sign any paper work for that amount.also our taxes was suppose to be included in our mortgage payment but our taxes has not been paid for thi year.we have been talking to mr.holden about this he keep saying that they will fix the problem it has been almost a year and they have not done any thing . do we need to get legal help with this matter?this is a nightmare.

this all happen may the fourth 2007 we had to close twice in one day this is a nightmare.at the first closeing we close at a $164,000 that was the price of the house after we had closed for that price beazer chang the price to a $170'000and they would not give us the keys to the house until we close for a $170'000.mind you we had all of our belonging in a eigteen wheeler moveing truck

We did noy have any where to go are any more money so we closed a second time . our taxes was suppose to be included in our mortgage payment buy we callthe taxes office and our taxes has not been paid. we went down to the records building and got a deed of trust and they file it fo a$174;000 mind you we have two deeds of trust so now we are not very happy with beazer they keep saying that they are going to fix it but they have not .we keep talking to them but nothering has changed yet .should we get some legal help. .

This is in regards to our new home purchase with Beazer Homes. In August of 2006, my husband and I relocated to NE Columbia, SC. It seemed to be a nice place and properties were affordable for us. We had secured funding with Indy Mac before we even started looking for properties. Our credit was not good, but the purchase price of the home was only $116,00.00, and we had twenty percent to put down. When we went to Beazers sales office, we had the commitment letter with us. Again, without knowing if we had a secured loan, there would be no point in even looking for any homes let alone ones so far away. The sales rep prepared the contract of sale and made a copy of our commitment letter. However, if we were to get the $12,000.00 in upgrades, we would have to use Beazers mortgage company. We did not have a problem with that providing they extend the same professionalism to us as they expected from us. They said their purchase agreement stipulates we had to provide them with a loan approval within 30 days. We had one since day one. We told them we wanted an approval from them, as well, within this time frame so that if they could not get us a mortgage, we would weigh our options and see if we still wanted the upgrades. We did not want to get in over our heads with a high mortgage payment.

They came back and told us we definitely had our mortgage secured. Time came and went, and we were told every single time we called that every thing was fine, we had the mortgage, we would just have to be patient and wait to see what our interest rate would be. So we waited and waited. By the middle of June we were really nervous. It took a horrible toll on us, (especially my husband who was on a liver transplant wait list), and it still continues to this day. The Dr.s told him he should be under as little stress as possible. We were panicked. In a little over a month, we had to coordinate an out of state move. We had to be out of the rental, we had to line up our moving company, we did not have family or friends we could stay with if things got worse, and we had two cats. It was awful. We had told the rep from Indy Mac back in April, we would not need their services and explained why to him and thanked him for his time. Still, Beazer continued to assure us we had the mortgage and to stop worrying. The 4th of July came and went without hearing from Beazer. Calls were not being returned. Our biggest fear came true.

Finally, on July 12th, just 12 business days before we had to move, we received a letter from someone named Mimi Ohara. The letter reads as follows: Hello Mr. and Mrs. Wheatley, Let me introduce myself, I am Mimi Ohara, division sales manager for Beazer Homes in Columbia....Unfortunately, due to circumstances regarding your personal finances and credit history, Beazer Mortgage has not been able to offer you financing, and you have not been able to acquire financing from any other lender to date. While we sympathize with the situation this might put you in, and regret the possible inconvenience, we have made a business decision and must inform you that your deadline for providing us with a valid loan approval is July 31st, 2007. On August 1st, if we have not received the above mentioned approval, we will terminate your contract with Beazer Homes, fully refund your earnest deposit and market the home for sale. We value your trust in Beazer Homes and hope that if your financial situation develops in the future, you will consider us again for your new home in Columbia. Sincerely, Mimi Ohara Division Sales Manager Beazer Homes.

My husband and I could not believe it. They waited until July 12, 2007 to tell us we had 12 business days to secure a loan or our home would go up for sale. Mimi sympathized for our possible inconvenience? Those words ring over and over in my head still. Besides for hearing the diagnosis of my husband, I have never been so afraid in my life. I had absolutely no idea what to do. I could not believe the arrogance of this company. They gave us no time to shop around for the best rate we could get. They could care less. Our deadline was August 1st. We could not and still do not understand why they gave us a short deadline such as this when we kept telling them, If you cant secure the mortgage, please just let us know as soon as possible. Other people we spoke to (from Beazer) through out this ordeal told us Beazer had other people who wanted to bid on the house. The only logical reason they did this is so that they could get someone else who qualified for a mortgage with Beazer Home Mortgage, and they could keep it in house.

We believe they will continue this practice with other unsuspecting buyers. Regardless of the horrible circumstances it left my husband and I in or anyone else in the future, this company should be publicly exposed. I can't help but wonder what other poor souls have gone through this or are about to. This goes beyond just unethical. This should have been one of the happiest times of our lives. It was something my husband was so looking forward to after all he had endured but it became a disaster. A huge disaster. We had to go back to Indy Mac basically begging for them to help us if they could. It was so humiliating and every other company we called said it was just too short of notice to help us even if they wanted to. We were at the mercy of Indy Mac. They were able to help us because they had all the information on file from back in March, but it was at almost 9% interest rate. We had to accept Indy Macs offer and were just blessed we had somewhere to live. I just cant seem to leave this unconscionable business practice alone. Ms. Ohara blatantly lied about us not being able to secure a loan and it makes me sick. And just as a final note, her last sentence about them valuing our trust with Beazer Homes and that they hope in the future we would consider them again for our new home purchase--was simply cruel. Thank you for your time in reading this.

I was going to purchase a Beazer home in Fishers, IN, only to have myself and my fiance treated horribly! We endured racial jokes (we are an interracial couple). This was all after I had signed a purchase agreement. I decided to let this go because I am a Christian woman and built at another Beazer community, but my heart just couldn't do it. I told Beazer that I wouldn't qualify so I wanted a refund of my $1000.00 earnest money. I did get that back but only after going to their office and confronting them because they accused me of writing them a bad check! I have been discriminated against and humiliated. I tried to contact a Beazer rep to advise them of this but with no return calls.

I've had many sleepless nights and was sick because of all this.

I purchased my first home in October 2006 while I was in Iraq doing contract work. My sister was my power of attorney and signed all the paperwork for me. We found a brand new home in the Wildomar/Murrieta area with Beazer homes, and I was pre-approved right away because of my good credit and income. At the time, I was pre-approved for 100% financing with an interest rate at 6% on the 1st loan (80%) and 8% on the 2nd loan (20%). Beazer Homes said that if I used their mortgage company they would throw in 20K in upgrades and pay for my closing costs. They also said they could beat my lst mortgage interest rate with a 5.5% interest only 5 Year ARM vs. the 6% my bank was offering. This sounded perfect! Little did we know, the loan officer was crooked. She verbally told us the rate was 5.5%, and when my sister signed the loan paperwork, she also explained it to her that it was a 5.5% interest only 5 Year ARM. What she neglected to say and point out in the large stack of loan papers was that the 5.5% rate was a negative amortization rate, and that my REAL interest rate is 8.5%. (Linda Smith and Beazer Mortgage would be making a killing on this loan by marking my interest rate up - that meant a great deal of money in Linda's pocket - at my expense!)

Once I received my closing paperwork and first mortgage statement - we realized we had been conned. Needless to say, I love this home and want to keep it. I have perfect credit and decided to pay the 8.5% interest rate for a year and then just refinance when my one year prepayment penalty was up. This meant I was stuck in Iraq doing contract work for a year more than I planned. This also meant leaving behind my new wife (married in 3/2007) in a large home all by herself. I am working to pay for a home I cannot even live in or enjoy. Now a year later with the decline in home values,I cannot even refinance. EMC Mortgage could easily give me a loan modification, but they say I have to leave my job in IRAQ and fall behind on my payments before they will assist me. This is crazy! I am basically risking my life to be able to pay down all my other bills so I can hopefully one day come home and join the police force and afford my mortgage. I have worked too hard to have a credit score of above 720 to just throw it all away because Beazer Mortgage/Linda Smith and EMC Mortgage are not ethical. Note: I am not the only buyer that Beazer Mortgage conned. My next door neighbor is in the same scenario.

Stuck in a loan I didn't agree on, Losing a ton of money, Stuck overseas in Iraq just to make the payment. Trying to REFI, but because of these types of loans the housing market has caused home values crash, not allowing me to get help

WE purchased a home from Beazer Homes, located in Arbor Glad subdivision. Now, a year later, we find out that our last year's taxes were never actually included i the monthly mortgage statements, although when we closed the lender stated that our payments included taxes and insurance. They also failed to report that from the two mortgages we took, the second one had a rate of 22% +.

For whatever reason, they never did tell us why we needed two mortgages when we had given a down payment of $80,000+. So for the past year we have been struggling to make payments. The saddest part is that we will most likely end up losing our home as we cannot afford to make the new payment of $3000. It is unjust and inhuman. When we had applied for the mortgage loan, Beazer knew that I was not working and just returned to school for a second college degree. They knew we had credit card debts; and that the main reason I was not working was because I was taking care of our mom who had advanced dementia, and we needed to care for her at home. They also knew that my sister was the one working but did not have a good credit. They knew that we were giving a reasonable good amount down of $80,000+, which was everything we had. We are now in severe danger of losing our home and everything we had.

We are afraid, scared and worried. No one will even refinance us because of our current credit. Someone even told us too bad..just give your keys to the bank..they have plently of shelters in Jacksonville, FL. I know some people can be heartless, but this is our home. We are in a bad circustances and situation. All of our lives, we had worked hard and have learned many wonderful values that our parents instilled in us.

Due to this unforeseen nature we are severely stressed out, worried, sick and very anxious. We keep dreaming how the bank is just going to show up and take our home away. We have no other means of savings. I am still in school and need about 11 more months to finish. My sister is working full time plus works an extra day on Saturday and is looking for a third job. My brother-in-law is looking for a second job.

The fact is that we strongly feel that Beazer Home Corporation just lied to get us approved for a mortgage that we may not have been properly qualified for. Beazer Home just wanted to get their money, regardless of what cost it was going to be on us, in addition to taking our down payment. We need help now and legal advice. We don't want to lose our home or all the money that we have invested in, or go into foreclosure. We know Beazer Homes has had lots of problems in other states, where they have done the same or similar situations as ours to new home owners, in which Beazer Mortgage conspired to illegally finance home buyers who were not qualified for mortgages so that they could buy newly built homes.

We had a problem from the start. We were getting a home that was an energy saving home. My windows are so leaky as far as heat and cold goes. The a/c in the summer goes non-stop at 70. In the winter, it gets so cold because of the windows and doors are not correctly sealed. My garage door has malfunctioned several times in which I could not close it all the way, and my son's bike was stolen. Thank God that was all that was taken. Beazer Homes makes just a lot of promises and a lot of excuses--the list goes on and on.

I had to buy insulation, wait for people to call, and just sit on my thumb!

My name is Mike and I was hired by Beazer Homes in West Chester Ohio as a loan office for their in-house mortgage company. I worked there for almost a year and ended up building a home through them. I was fired 29 days after we purchased and moved into the new Beazer home in Maineville, Ohio. I was told a week before that I was being written up with several accusations about me. All of them were completely false and I refused to sign the form. I was told by my manager that if I would not sign the form that I would be fired on the spot. Now I don't know about you, but I wanted to keep my job. I was to make over a 100k a year. That is very nice pay for someone who doesn't have a college degree. So I signed the false accusation write up form to keep my job and exactly ten days later I was fired. Now this is after I just signed the loan papers like I said, 29 days after I bought the home. I had a $230,000 dollar mortgage at $1900 a month without a job. To make matters worse, once I looked at the closing documents that I had signed to get the loan, it stated that my wife made $4000.00 per month. This is total fraud. My wife only makes $2400 a month gross. That is fraud. I have the documentation that states they listed her income as $4000.00 per month. They fraudulently made up her income so that we looked like we could afford the home so that the loan would go through. This was on 06/29/2005 when we purchased the home.

As of today 12/11/2007 our house is now been foreclosed. I am currently looking for a lawyer to file bankruptcy since now I have over $50,000.00 in credit card debt I used to keep us in the house. (We had no debt except for two car payments when we bought the house). My wife and I are currently living at my parents house till we get back on our feet. What I would like people to know if they read my article is Beazer builds a beautiful house but they will do anything to get your loan done so they make money. My wife and I have suffered tremendously due to this company. I have gained over 80 pounds in the two years we lived in a Beazer home due to all of the stress, I have thought of ending my life, and other things. I am currently looking for a lawyer to sue the heck out of them for the damages Beazer has put upon my wife and I. I lost everything I had due to Beazer.

I bought a home from Beazer in 2005. When I was choosing options and hearing about the features of the home from the sales consultant, it was communicated to me I was to get an upgraded kitchen with standard carpets etc. Of course the deal I was getting was stressed. But, no one essentially told me in the apring of 05 that the carpet laid throughout the house was not functional. Had I known that I would have gotten the upgraded carpet.

I became the owner in 9--05.Shortly thereafter, I noticed the carpet was attracting furr and hair balls. It actually attracts hair and dirt to the surface and according to the inspector, breaks down. Beazer has told me its manufacture is ok. However,it is not functional. My 18 month old already has been to the emergency room due to hair being wrapped around her toe from the carpet where dirt and hair stick like a magnet at the surface. Beazer will not replace it. My claim is that had I been made aware of the lack of functionality, I would not have chosen this carpet.

My wife and I signed a purchased contract on May 20, 2007 to buy a property with Beazer Homes located on 19669 Mathilde Lane, Saugus, CA. We were committed to this house and placed a deposit of Twenty Thousands Dollars ($20,000) on May 20, 2007. Fifteen days later (Jun 5, 2007) , we havent heard anything from Beazer and decided to contact Beazers loan office to inquire on the status of our loan. We were told there was a problem with our contract and we need to contact Nancy C, VP of sale in Los Angeles. We then called Nancy C and were not able to reach her on the phone.

Later that day, we received a phone call from the new home consultant, Asbery R, stating that our contract was revoked because the house was sold to another buyer. Beazer then offered us another home on the same street but with smaller in both living space and lot size for the same price.

After a day of discussion, we elected not to continue to do business with Beazer because we strongly believe that Beazer has purposefully use bait and switch? scheme to sell us the house and requested to cancel all contract. An official letter of cancellation was sent June 7, 2007 and we also requested our deposit check to be returned immediately since escrow was never opened. To our disappointment, our deposit check was cashed and Beazer told us that we would not receive our deposit 4 to 6 weeks from today.

As of today (29Jun2007), my wife and I had placed several calls to Nancy C's voice mail, inquiring on the status of our refund but she never called us back.

We would like to express how disappointed we are with the whole process of purchasing a Beazer home.

Upon moving into our new Beazer home, our neighbor (who was also our daughter's 5th grade school teacher) told us that a bobcat hit the left-rear corner of our house while the landscaping was taking place. It made since what they said being that, upon our pre-closing walk through, we noticed siding damage in that area. We were told that it would be replaced...that it was due to sun damage.

After learning of this from our neighbor of all people, we immediatley contacted the customer care manager, Todd G, and the builder in our neighborhood, Allison. They denied knowing anything of the sort happening to the property.

After several correspondences with Beazer, and getting no answers, we finally gave up. Apx 1 1/2 years later, as I was coming down the stairs during a very cold and extremely windy morning, I noticed a draftcoming from the floor in the corner where the bobcat allegedly hit our house. I emailed customer care to report the problem. They sent our a new manager, Richard, and he held his lighter up to the area and did indeed note a draft blowing the flame from his lighter.

Upon inspecting the exterior of the home, when I mentioned to him what my neigbor told us upon move in, we discovered that part of the foundation, in that corner, was knocked off...an obvious result of the bobcat. I was furious! I demanded they send our a structural engineer to evaluate the home. It turned out to be no structural damage thank goodness. They caulked the inside and outside of our home in the area to seal in the crack where air was getting in.

We called our lawyer to inform him of the situation. He asked what we wanted as a result of this and we said we just wanted an apology and fir Beazer to admit fault in not disclosing, or at least looking into, this information in the beginning. Instead, Beazer has replied to our request with a letter stating that any futher conversations on the subject need to go through our attorneys.

My wife and I signed a contract in June 2006 to purchase a new home in the Queen Creek, AZ area for $664,000. This community was their flagship community with homes selling for almost three times the median in the surrounding area. We had a house to sell in California with which we were using the proceeds for a downpayment on the Arizona property. Despite assurances from Beazer that my new house would not be ready until May, I got a letter from Beazer stating they wanted to close the house in April. Of course, I had not sold my CA property yet and now had to scramble to find a buyer.

I was read the riot act by their VP of Sales, Guy Melton, stating I was in breech of contract, was going to forfeit my $20,000 deposit, etc. Well, I found a buyer for my CA property and closed that transaction. I was told by Beazer my house would be finished first on April 5th, then April 18th.

Despite flying my whole family down to AZ for a New Home Orientation on April 25th, the house was no where near completed. Obviously, I refused to close on an incomplete house. Well, as of May 14th, the house was nearing completion. I got the loan documents and looked over their appraisal as done by their mortgage company. While they had lowered the price of my house by $28,000, the housing market had considerably tanked. Beazer was selling larger homes than mine in the same subdivision with basements for less that the $636,000 asking price of my home.

I had my own appraisal done and submitted it to Beazer which came in $46,000 less than their own in-house appraisal or $590,000. Beazer refused to lower the price of my home despite the fact I would be paying in excess of $100,000+ more than larger homes and also refused to let me move my deposit to another one of their 21 spec homes which were again larger and cheaper than mine. The good news is they agreed to refund my deposit in full since my house did not initially appraise for the original $664,000 asking price.

I wonder, when my house goes back on their sales list and is added to the other 20 spec homes they are struggling to sell, if I walk in and attempt to buy it again, will they sell it to me? Based on their current discounts, the house they wanted to sell to me for $636,000 will be listed for $436,000. This is a $200,000 difference. Legally, I do not think they can refuse to sell it to me and will probably get a lawyer if they do.

We were very happy be moving our family of 6 into a larger home and a new community. So we signed the contract and put $27,000 towards the purchase of our home in November 2005. The home was to be completed in March 2006. However, we were unable to sell our home and could not afford the home. We were told if we did not purchase the home we would lose our $27,000. This was untrue because the addendum included with the contract stated that our deposit would be refunded if we were not approved for a loan.

Since we were not able to get approved for a loan without having the down payment we were going to receive from the sale of our home. We knew we couldn't get approved. Well, Beazer has its own mortgage company and gives a huge incentive if you use their title company. They found a company that would do our loan.

I spoke with the person doing the paperwork and explained to her our financial situation and that I could not afford to lose $27,000 (that was borrowed) and could not afford the house. She is the one that explained that if the loan can't get approved i would get my money back.

Miraculously the loan was approved. In reviewing the paperwork I saw my loan application where they outright lied about our monthly household income and I told them I would not sign it attesting that it was true. They told me I didn't have to sign it if I was not comfortable with it. That is how they got our mortgage rate approved.

I could tell that the person that was doing the actual paperwork for the loan sympathized and didn't feel good about the loan. But she seemed to be pressured to get this loan approved. I don't know what kind of leverage Beazer had on them. When we sat down at the title company in July 2006 to sign the papers the loan application appeared again. I told the attorney how they lied and that should be some type of fraud. That that is the only way they got our loan approved, and we really can't afford the house but as long as the loan got approved, we couldn't get out of it without losing $27,000. He just chuckled and said I didn't have to sign the form but it didn't really make a difference.

I feel that some type of law should be out there to protect this kind of thing from happening to people. But we are so broke right now I am scared to approach an attorney about it.

My husband and I or on the brink of foreclosure now. We love the home love the neighborhood so are really trying to manage. We have refinaced and taken out money from the home that helped for a month or so. I got a christmas bonus that went straight into paying the mortgage. We were able to rent our our old house. That has taken off some strain. But there is still a negative because the rent does not cover the mortgage and utilities.

On top of that we received a letter stating that all the resident in our new community will be charged $1,500 annually to pay for the sewer system in the community. That is something that should be made aware to people before they put any money down to buy housed in the community. We have thought about selling the home but it is now worth less than what we owe.

We attempted to purchase a house with Beazer in Clarksburg, MD. We were committed to purchasing this house and placed a deposit of Fifteen Thousands Dollars ($15,000). The process was very unpleasant. After much dispute over the contract terms, we received a letter from Beazer saying that our contract for the house was terminated and that our deposit would not be refunded to us.

As we tried to renegotiate the contract, we found out that the house was sold. Our new homes consultant, Jay Smat, assured us that we would receive our deposit back if the following conditions were met.

1) We submitted with our contract was an addendum that made this sale contingent upon us selling our home. 3 months later Rob Shapiro, the general manger, selectively choose not to sign this addendum without notifying us of this action;

2) We were assured we would not qualify for two mortgages therefore we could not settle and our deposit would be fully refunded to us. Instead, Beazer qualifed us for predatory type loans (bridge loans and upto 12% int rate loans). This is despite our high credit scores.

3) We would lose concessions (discounts) and not the contingency in the event we could not settle.

4) If Beazer cancelled our contract, our deposit would be refunded;

5) We were convince that our contract would not be approved unless we deposited more than $10,000 dollars.

We would like to express that we have been disappointed with the whole process of trying to purchase a Beazer home. Beazer Corp, is not customer friendly and is unethical in its practices. Beazer had not in any way suggested a positive course of action for us to purchase the house other than threatning and ultimately refusing to return our deposit. We strongly believe that Beazer has purposefully manipulated and taken advantage of us during this process.

To be disputed in court. Upto $15,000 in lossed deposit and court/legal fees.

Quality of construction is extremely poor with this brand new property. Here are few examples -- AC Unit even after two repairs has leakages. Leakages in the windows during heavy rainfall. Fireplace has problems. Kitchen counntertops had to be replaced because of poor quality. Kitchen Vinyl flooring has started coming off in just less than 6 months. Very poor finishing in the bathroom floors. The vinyl surface looks unsmooth because of pebbles below the vinyl flooring.

Initially while I was buying the property I was told by their person that I have to make payment myself If I want to engage the dealer in the property buying purpose Was misrepresented in the options sold to me. For example I was told that if I buy fan points( $600) I will also get 2 free ceiling fans installed by the builder.

Multiple days were wasted waiting for the repairs people and problems are still not sorted It's difficult to determine the damages due to leakages. Being a first time home buyer I am stressed because of so many problem while the property is not even one year old.

Builder has failed to address all issues identified at walkthru prior to closing. Customer care people are not helpfull at all and rude.

We've just closed and moved to the new Beazer home we purchased (closed on 9/28/2005), and we've just moved in to the new home for about a week now. We understood that when it comes to a new home, there will always be little imperfections here and there, but the level of imperfections have reached great proportions. Attached are pictures showing just one of the problems we've experienced over the weekend, as you know we've had lots of rain over this past Fri/Sat. Which caused my part of my driveway to collapse, and the walkway from my front door has also collapsed (my mother tripped over it Sunday evening and I had to take her to emergency at the Prince William hospital for her broken pinky toe). Shockingly your people told me that's normal.

Some of the other items that tops my lists are: Carpets aren't nailed down properly, the edges are coming up already, if you're not careful and walked along side the edge of the carpet, the nail will get you as it has my 6 year old daughter. There's no water hooked up to my refrigirator/dishwasher. There's no hot water in the shower in the master bedroom. 3 of our bedrooms had no power (this was fixed this past Friday, but we had endured it for a week). All to the electircal outlets in all the bathrooms weren't working (this was also resolved this past Friday, and yes we endured this for over a week). 7 windows were defective (all but 1 was fixed this past Friday). During the so called pre-drywall meeting, we've made numerous requests to change the location of the plugs and data ports, not one change was made!!! (we wonder why we even took a day off to go to this pre drywall meeting). And speaking of this past Friday (10/7), let me also share with you the level of service your company is providing to the customers in Bristow VA.

So before this past Friday we were told that they will be coming to and fix 99% of the problems. But What really happened on Friday? The electrician showed up and resolved all the electrical issues and the window guy also came and fixed up some window. But where was the guy that was suppose to fix the carpet? We were told by Wayne (the guy that was in charge of fixing all the stuff) that he didn't know about the carpet problem (even though this was a readily acknowledged problem during the final walkthru as your customer rep wrote it down on a punch list!!!) so he didn't have time to make the arrangement. This Wayne person and his crew left at a tad before 3pm on Friday, and before he left he told my wife that the plumber and the painter will soon show up to get the refigerator/dishwasher working, but guess what? They never showed, naturally we called Wayne/Tim looking for an answer, and those two gentlemen also didn't return our call. My wife and I both work,

it is very difficult for us to take time off work, and it complicates the issue even more when your people not only do not keep their promises, and has a knack not returning customer calls. This means we will now have to take more time off ( lose more pay too ).