Complain about a product or service

Beazer Homes

Bob of Casa Grande, AZ January 25, 2010

After one year, we had cracks in walls, floor and ceilings. The front door was out of alignment and would not shut properly. Repairs were made to the cracks in the walls and ceilings. We were told the cracks in the floor were to be expected and there was nothing to be done.

After two years, we had a crack in the floor from one end of the house to the other. Outside, you could see the crack went completely through the floor slab and as a result we had a crack in the tile grout from one end to the other. Again, we were told that the crack was natural, even though the floor slab was broken completely in two. The tile contractor did fix the crack in the grout even though they stated they were not responsible.

The house is now five years old. We have more cracks in the walls, ceilings and floors. The front door is sagging about one inch from side to side. One crack in the arch between rooms is about 1/2 inch. The grount in the tiles is broken and more cracks are appearing almost weekly. If a builder is going to build a shoddy house, certainly the least he could do is fix it when the homeowner reports it. Not Beazer.

Junia of Carmel, IN December 8, 2009

I closed on a new home (townhouse) on March 31st 2009. The Builder said no taxes had been assessed because it was new construction. The lender (then Countrywide - - now Back of American) chose Paragon Title/Stewart Title to do the title work. On November 27th, while on-line scheduling my December mortgage payment, I was stunned to see my mortgage company (Bank of American) had received (a bill from the Treasury Office) and paid 4400+ for 2008 property taxes!!! I called BOA to inquire about this and they hit me with another bombshell - - my mortgage would be going up 900 a month within 30 days to cover the payment of the 2008 taxes and build up my escrow for 2009 taxes.

I have written a letter to the Treasury office, the Builder, the Title company and made numerous calls to the mortgage company. The treasury office and the mortgage company says the Title company is responsible. I'm at a loss, as the Title company has not responded. I feel the Builder was dishonest about the property being new construction and knew that taxes for 2008 had been assessed at the time of closing. The treasury office said the Title company had responsibility to research whether taxes had been assessed.

They said all the Title company had to do was call them and they would have told them that taxes had been assessed for 2008. It is not fair that I am billed for 2008 taxes and next year, will be billed property taxes for the first quarter of 2009 when I did not own the property during that time. I looked at my closing papers and there is absolutely no mention of property taxes for 2008 or 2009 (assessed or unassessed) -- only my 2-3 month reserves. It is obvious to me that the closing papers has errors that should be addressed by the Title company and not me.

Joseph/Judith of Lithia, FL December 7, 2009

I've contacted Beazer Homes numerous times regarding the broken window brackets in my window. Beginning last fall my brackets inside the windows have been breaking. There is some type of spring connected to a rivet that goes through the bracket and holds the spring. The metal bracket is actually broken, the rivet falls out and then the window falls down. Currently I have 6 nonfunctioning windows. Since November I've been trying to get useful help from Beazer.

The only information that I received was from Customer care phone number. The agaent referred me to Carrolwood Windows 813-626-7676. "Gary" from the company offered to come to my home and for several hundred dollars he can repair the windows. I rarely open/close these windows and it seems that since this autumn when I was attempting to clean my screens and windows, very window that I've opened has broken. I asked "Gary" if I picked up the brackets and found a repairman to do the work, what would the replacements cost? He quoted me a savings of 8.00 per window. My house was built with "hurricane" and "high wind" resistant windows. How can they be so wind resistant if the windows fall out of the frames due to the broken brackets?

Priscilla of Kannapolis, NC November 12, 2009

I closed on my home on October 12, 2001. I was promised a one-year later inspection plus another one in 10 years. Well, the company that went by the name of Crossman Communities Homes no longer exist. I believe this company was bought out by Beazer. I tried repeatedly to contact the Crossman company to complain about the carpeting pulling away from the wall in two of the rooms, sharp objects that penetrate your feet when stepped on at door leading into one of the bedrooms, large gap between the floor and the wall that allowed bugs, snails, and yes, even lizards to come into the room through that separation. I have never been able to get anyone to talk to about these problem.

Patric of Aurora, CO August 17, 2009

I purchased a new Beazer Home 2/2006. Ever since the first day we took posession of the home Beazer Homes said they would fix our wood flooring that they had their sub contractor CTI (Creative Touch Interiors ) install. It was a terrible install. Large gaps verywhere and the floor squeaked when you walked on it. It took over 2 years to fix the squeaks. Their sub (CTI) visited 7 times and this July 2009 they again tried to fix the floor - but - they used a 3/16th shim piece to fix the gaps - and its in the middle of the floor. This is not an acceptable repair.

Patrick of Aurora, CO August 17, 2009

CTI installed a new wood floor in my home. This was a terrible install and for over 3 years I have been fighting with Beazer Homes and CTI to fix this floor. CTI has been out 7 times and July 2009 they tried to finish the floor - but - in the kitchen they put a 3/16th shim piece in the middle of our kitchen floor to reduce the gaps we were complaining about.

This is unacceptable as no wood flooring should have a 3/16th shim piece in the middle of the floor. This is going on for over 3 years and I am tired of chasings this company to fix the floor to acceptable levels. The shim needs to be removed and new wood flooring needs to be put down to reduce the unacceptable gaps.

Ursula of nashville, TN July 8, 2009

We have lived in our home for seven years. We continue to have a crack in our foyer. We have had it sanded and painted. We called our home owner's insurance and was told it was a structural problem and to call Beazer. We called Beazer and they sent a contractor who told us he could fix it but we had to pay for it. We were told by the contractor that Beazer was aware that all the homes like ours had the same exact problem. They appear not to care.

Cole of Grove City, OH June 24, 2009

My wife and I have had nothing but problems since moving into our fist home, regrettably built by Beazer Homes. We went through three customer service people of which all were horrible. They would never return are calls and when we would report problems they would act like we were nit-picking. Well geesh when you pay hundreds of thousands of dollars for a home you expect that things will get fixed. Our list of problems is longer then what most people want to read about but our newest and most expensive problem is our air conditioner.

When we first moved in we had problems with our air. We stayed with Airtron who is the company Beazer had install the unit. Our first summer in the house the air went out. It was 90 outside and 80 inside. Well I finally got someone out there and they said I had a bad compressor. The other tech came out to install the compressor and said oh its fine just needs to Freon. So what ever they did seemed to help, but now our unit would run for hours and never shut off. It could not keep up. We always thought it was because we had a vaulted ceiling in our living room. Well fast forward three years later once we had a ceiling fan installed and it still does it.

Well I finally got away from Airtron and am now with a Local Bryant dealer. They came out and said well it looks like your unit is too small for your house. My next step will be legal action if Beazer does not want to pay for it which is likely. I don’t care what I have to do, but I will try everything to get them to pay for it. If you are thinking about a Beazer home DON’T BUY IT. Buy something else. You will have nothing but problems.

Linda of Mooresville, NC June 2, 2009

I am having some of the same issues as the other people none of my windows close properly the garage floor started cracking i was told the house was settling so the cracks down the bathroom walls and garage was because of that my heating and air dosnt work properly i have no water presure in my tub in the master bath the water has to run for about 15 minutes upstairs to get hot and the smell of the water is just horrifying you cant drink it some times you cant even bath in it they did fix the garbage disposal and said they would fix the rest but of course i never heard from them again when i first saw the house i was so excited this was my first house so i agreed to get it so about an hour after i left i thought about it and realized the house was not big enough so i called the lady back to tell her i changed my mind and she told me i had to get that house i could not change my mind so me not knowing any better purchased the house so here i am stuck in a house with a lot of problems thats too small and of course with stuggling to keep up the payments and a morgage company like wells fargo that received all that bailout money and wont modify any loans its just becoming a nigtmare i have went trough a payment plan with wells forgo for the last 3 months for them to turn around and denie me the modification but they keep saying they want us to keep our homesit would have been better if the goverment had given every family that was behind on thier morgage 200,000 to pay it off or pay on it then the banks wouldnt have needed the money

Patrick of Aurora, CO May 16, 2009

I have been working on my one year warranty repair list for over 2 years. I have worked with 6 different Representatives who all have committed to completing the repairs but when it comes time to move forward Beazer changes them and the process restarts. The current representative Dwayne - does not return phone calls nor makes any commitment on when things will move forward to completion.

Beazer is telling me they will be completely out of Colorado in June and these items needs to be finished. The sub finally showed up and fixed the garage floor and now the local rep does not return calls to complete the kitched work. Last time I spoke with him weeks ago he stated he was waiting on a check to pay the sub company to finish the work. The wood flooring in the house needs to be replaced as the quality of install is poor at best. Beazer has agreed they need to replace these items but never seems to follow through.

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