
Carolyn of Moncks Corner, SC on June 7, 2008
We purchased our 1st home, and were told our new home would be completed in July initially, on June 1, 2007, we moved out of our townhome in MD, left our employment and moved to SC while waiting for home to be completed. When we got here they had not laid the foundation, or leveled the land, they had our Good Faith Deposit, but were lacking in Good Faith on their part, they avoided responded to our calls, and when they did respond they gave us date, after date after date,
When we were told to come in for the Design Studio, we thought that we were actually going to go to a studio, instead wew were rushed into this small room in the sales center by Marta, who talked so fast and appeared to be in a rush to get through our session, she didn't tell us that we could get blinds installed or outside back spotlights for night, or automatic garage opener. Now, in order to do those things, we have to have the association authorize. During our 'pre and post-drywall orientation' my husband and I both asked all the pertient questions, we were informed that all our concerns would be met by the time we did our walk-through. We did note all our concerns in writing, during final walk-through, several concerns came up, we were then told by closing those things would be taken care of.
When we finally got our keys, and entered our new home on Oct. 1st 2007, we were very excited, considering we paid $235,000.00 for our home w/o using their morgage company, we expected that our home would be of high quality workmanship, were we disappointed! Our master bath, has a small stall shower, that you can barely turn around in, I have since started using the 2nd bathrm. tub and shower, the paint is coming off the shower stall walls, the floors creak, there's a dip in the upstairs hallway floor, there's some kind of bulging spot in the ceiling of the 2nd bathtub/shower, the shower curtain rod came crashing down when visitor was in the shower ( no one told us it was not a permanent rod ),clothing rack came out of the wall when I hug up apprx. 20 itiems, leaving a lg. gapping hole in the wall, and scratches all the way down the wall from the rack, the carpet has clogged 2 very expensive vaccum cleaners, it sheds like no other carpet I've ever seen and it's supposed to be upgraded, there are warped areas in the ceiling of the kitchen eating areas, we were told that the microwave has the ability to keep the smoke at a minimum during cooking, but when using the house still fills with smoke, have to open doors to let out.
Washer and Dryers were also upgraded, but weren't connected properly,the washer has had GE serv.man here 4 times already,the dryer exhaust pipe was not cut properly, not allowing the vent to open still not repaired, GE says homebuilders' responsibility. Concrete was left on the garage floor, the patio, and the screened porch floors, which we had to chip away with hammer to break up lg. chuncks, (we were told some one would be back to clean it up, and to power wash the areas, because of the staining of the work materials,and soil), we were also concerned about the foundation cracks and holes that we can see will be problematic in the near future.
We pay an annual Assoc. fee here we have not been told what were're paying for, we had a fountain that spouted up out of the lake, that has now been dismanteled, when all the had to do to increase Property appeal was put in the correct fountain apparatus. We told to write everything down for our yearly inspection,and submit before the 1yr. expires. The assist. foreman informed us several times that he had no idea that our home was scheduled to be built until late June/July, and that they had 4 other homes also scheduled at the same time, we felt that we didn't get the attention to construction as some of the other properties did because they were behind schedule with our construction.
My husband and I both feel that we wouldn't buy a Beazer Home again, if they can't improve on their customer service, and their Reps., don't SLOW down to allow themselves to represent the company and to assist the customer. we'll see, hopefully Beazer will start to step up to the plate and live up to their advertisements. Purchasing a home in this area of SC at the price we paid for it should have given us at least a semi-luxury home, which we don't feel we got.