I arrived at Baptist Hospital in Nashville, TN ER room. The girl behind the counter acted like she was disgusted she had to get off her phone to check me in. Then she proceeded with attitudes receiving my info. I sat there an hour in severe pain waiting to get my vitals checked with very few people in the lobby. Soon after vitals, she gave me a cup to urinate in and 45 minutes later, still in severe pain from a kidney stone reviving. No help or comfort from anyone.
Consumer Complaints & Reviews
I took my husband William ** to the ER at Baptist on March 05, 2011. He was having blurred vision and severe headaches, with nausea. We were made to wait for hours before he was seen. Then he was treated for a migraine. I told the doctor that William has never had migraines and rarely a headache. She had a CT scan ran and said he should be fine and that he could go home, the CT was normal. She gave him something for the nausea, told us if he got worse, to come back and sent him home. We were back in the ER the next morning by ambulance, and were told that he was an extremely sick man. An MRI was ran and found he had had a massive stroke. This was on Sunday morning. On Monday we were told that he was brain dead. He passed away on Wednesday.
I don't think he should have been sent home on Saturday. I feel like if the MRI had been run on Saturday, maybe he would still be here. I lost my husband and best friend. I am submitting this because I feel that every doctor should take more time with their patients so that this doesn't happen again to someone else. My husband has gone to be with our heavenly Father, but I, our children and grandchildren have to live with the emptiness, loneliness, and grief of not having him here. Loss of income, and seeing our granddaughters suffering, and we have 2 grandsons that will not get the chance to know him. The ER doctors really need to take more time with her patients.
There was an older man in your emergency room who had kidney stones and was in a lot of pain on 10/09/2011. I was there with my daughter, whom I brought in because she had been vomiting from what was later told to me was a virus. The gentleman, who was older, was in so much pain that he couldn't sit down or keep still. A young nurse with long, dark, brunette hair came out and switched wheelchairs with him to use for an older woman who looked like she had gangrene on both the right and left legs. There was an older woman whom I was told had a staff infection on her right middle finger, also a young woman in excruciating pain, and a gentleman whom I could tell had 1st or 2nd degree burns on his left arm.
When they came to get the man with the kidney stones, they told him that he was not allowed to walk back to the emergency triage room and that he would have to sit down and lift up his legs, to which he responded he was not able to do because he was in so much pain. He was told that if he wanted to see a doctor, he had to lift up his legs. What part of what he said did the nurse and the others didn't understand? It made no sense how they were treating this man! Furthermore, the man went in with no bruises and came out with a bruise on his left ear lobe.
Personally, I think all of the parties involved, including the security for that time period, need to be replaced and the personnel who caused the bruise on this elderly gentleman should be replaced with more competent workers who are more compassionate about their patient's care and more in tuned to the pain that the patient is experiencing.
You can reach me at **. My suggestion is that you call me immediately because when I said something about how this gentleman was being treated, I was threatened by security that if I didn't shut up about how this man was being treated, my daughter and I would be escorted out of the emergency room and they would refuse to see my daughter. I went ballistic in the emergency room and told them that they can't threaten me just because I was standing up for someone who was in pain and they were running all over this gentleman's wife. Someone needs to call me ASAP about this matter.
Thank you,
Lola Denise **(Daughter of Dr. Dorothy L. **) (deceased)
Physical therapist, Janice **, while I was recovering from a successful spinal surgery, was sent to my room. After introducing herself to us as "Janice the Terrorist", she proceeded to jerk me up. I announced that she had broken my back and I even told her where. She continued and, in her haste, she did not put my brace on me and walked me around. I went down the hill. I kept telling everyone, "She broke my back". The next day, my doctor, during his rounds found out and sent me to have an MRI. My back was broken. Another surgery, and almost losing my life after nine and a half hours of surgery to redo and repair, a stint in a rehabilitation center, and then being in a body cast for four months; I couldn't recommend Baptist Hospital in Nashville, TN!
I got doubled billed for a service then without calling or writing me about it, they sent it to a collection company.
It had already been paid but they made a mistake in their computers and still seven months, they have not fixed their mistake. Baptist Hospital in Nashville needs to get a better system. There's no telling how many people have lost their credit scores to the ignorance of Baptist Hospital in Nashville.
While on a business trip, I was admitted to the Emergency Room of Baptist Hospital in Nashville, TN in June 2008. Many tests were run until I finally checked myself out of the hospital. It was clear that Baptist Hospital was going to subject me to every type of test possible in order to make a lot of money on my visit. With every test and every doctor that said hello, I was charged ridiculous fees. Baptist Hospital did nothing to help my medical condition. (I later got help in my home town in Virginia).
My medical insurance, Aetna, only paid a small portion of the bill. I've been making monthly payments for lab fees, hospital charges, doctors, tests, etc. for the past few years. Last year, I called the Baptist Hospital billing department and told them I was having financial difficulties. Liz **, a Patient Accounting Specialist, told me to fill out a Financial Assistance Application with my personal information and return it to her. I immediately sent all the information and waited for a response. I stopped making monthly payments at that time, waiting to hear from the Charity Department. Nothing.
I called on 12-14-09 and left a message. No response. On 12-21-09, I left another message. No return call. On 3-8-10, I received a collection notice from Nashville Adjustment Bureau, stating my account had been placed with them. I called "April" at NAB and have set up a payment plan.
Baptist Hospital has adversely affected my credit by turning over my account to NAB. They never returned my calls after I provided them with my confidential information. This is a terrible way to treat people. I deserve a return call. In addition, with my current health issues and economic condition, it's not fair to put additional pressure on me. It's bad enough that they didn't diagnose or treat my condition, but adding insult to injury, they have now put me in a very bad situation with a collection agency.
On May 6, 2009 I had a spinal fusion by Dr. Gregory ** at The Center for Spinal Surgery. On May 17, I developed a headache, fever of 101.3, chills sweating, swollen incision site, fluid from incision site, and heart rate over 100. I went to my local emergency room in River Park Hospital, the E.R. doctor contacted the on-call surgeon for Dr. Gregory and the on-call surgeon stated to give me pain medication and send me home.
The River Park doctor said he would not touch my back since he did not do the surgery, he would admit me for pneumonia, start me on IV antibiotics and contact Dr. Gregory in the morning. On May 19, Dr. Gregory spoke with the River Park admitting doctor, my wife, and myself. He stated he would not treat my headache, he would have River Park treat me for pneumonia and then see what tomorrow brings. The admitting doctor at River Park stated his hands were tied he could not transfer me to Baptist because Dr. Gregory would not receive me.
The River Park doctor refused to look at my back and he refused to transfer me to another facility that could look at my back. He said he would treat me tonight for pneumonia and call Dr. Gregory again in the morning. My symptoms worsened and I remained unstable with a fever, high heart rate and now I was ashen in color and my headache was so bad I was nauseated, sweating profusely, and I couldn't open my eyes from the pain. I decided to leave River Park Hospital against medical advice and go to the Baptist emergency room in Nashville - an hour and a half away from River Park. Because I left against medical advice, I had to suffer in pain because I could not receive medication.
At the Baptist Emergency Room, the E. R. doctor did a spinal tap and a chest x-ray. I did not have pneumonia instead I had staphylococcal aureus septicemia and according to infectious control at Baptist, I almost died. When I went to the Baptist lab for follow up lab work for my infection, the lab tech said she has seen multiple patients come through with the same infection from the surgery center. My staph infection was not on the outside of my wound but deep inside. I had to be reopened and my surgical site cleaned out. This is a public safety matter that has affected a good amount of people.
I currently am in a weaken state and I could still die from an infection acquired from my spinal fusion. I am currently receiving IV antibiotics at home and still am developing complications.
