I purchased a trimmer (Worx GT 10" Cordless Trimmer & Edger - 24V Li-lon WG165) in April, used it once. I brought it out today, started to adjust angle and the head cracked! I called Prime Time Solutions (thought it was affiliated with Worx!) and they told me to return it, no replacement and I lose 20 percent of my purchase price (for restocking) and shipping fees, outrageous! I called Worx and was told by their representative that because I didn't purchase it from them, I must abide by Prime Time Solutions' verdict. I paid $247.93 for the trimmer, replacement lines and extra battery. Now, I will only be credited $191.95. I am madder than hell! I am a widow, live on fixed income, and cannot afford to lose that kind of money. I want some justice!
Consumer Complaints & Reviews
I bought several yard tools last August. I am a widow trying to make things easier for me and I went to use my trimmer this April. Battery gone, $79.00 to replace and I even have the lawn mower. I tried to find the site I bought the tools from, and all I got was different businesses to send me batteries. My battery was supposed to have a two-year warranty and I cannot get in touch with anyone to take care of that. I will never buy from Worx brand of equipment again. What a rip-off.
My daughter bought me a Worx weedwacker for father's day last year. I had an operation in July so I used it very little during that time. This year, I got it out and charged the battery all day. When I went to use it, I got 5 minutes of really weak work out of it. I charged it again and nothing. The batteries are so expensive that it isn't worth replacing. This is a definite scam and now Lowe's handles this product. Wow.
I purchased WORX 2 in 1 trimmer online in June 2010. Still have not been able to get a battery to hold a charge. I was sent another battery at the end of the summer last year. I tried to use it this season and the battery lasted less than 5 minutes and will not recharge. I am so frustrated and want to return this worthless product for my money back. I have spent hours on the customer service line in hopes of reaching someone who could address my concerns--no luck! I agree with a previous complaint that this company shouldn't be allowed to operate and sucker anyone else into wasting their money! I lost $145.97 with nothing to show for it! I don't have that kind of money to just throw away!
I have a Worx 2-in-1 Cordless Grass Trimmer and Edger and after one year, the battery won't hold a charge. A battery of one year should not fail. It seems odd and looking at other complaints, I think the gift I received for Father's day last year was a goner.
I purchased an 18 Volt cordless trimmer from this company in April, 2010. I have not had to use this unit all summer. They have replaced the battery twice and I still have a defective battery, They supposedly shipped me another battery (after a month ). It is now almost November, so by the time I get this battery, and be able to use this next spring, my warranty will have had expired. I have asked to get authorization to ship this unit back, but I keep getting ignored. I have read numerous complaints from other customers who are having the same problem. I don't think companies like this should be able to operate. No physical damage so far, just financial. I feel as if, I am out about $170.00.
Battery failed after a few months. Has 12 Warranty on battery. Printed phone number does not work. Emails via company website remains unanswered.
Purchased their trimmer and edger from a TV ad. The battery died in about 4 times and they won't respond to my phone calls, emails, etc. I have $200 worth of garden tools I can't use. Don't buy!
I purchased a Worx Trimmer-Edger from the company. (I should have bought it at Home Depot and saved the freight charges.) It worked fairly good for about 6 months, and then the batteries started to get weak. (2 came with the one I bought.) So I bought another battery. It went south faster than the first 2. I called the company, and after waiting an eternity, I finally talked to someone who didn't know anything about it. So she transferred me to another one; same thing. Anyway, after about four or five more, I finally talked to an "engineer."
At first, I thought he was the guy who could answer my question. He told me the batteries had a "surface charge." I asked him how that happened, but he wasn't sure. By the way, I'm a builder and have used battery-powered tools a lot and never had this happen before. Anyway, he said he would send me 3 new batteries; he did. I got the batteries; same thing happened. They didn't last as long as the first ones.
The funny thing was when the batteries haven't got enough power to do the job, when I checked them, they still showed almost full charge, about 17 volts. They are 18-volt batteries. I have drained the batteries clear down to 1 or 2 volts and then recharged them, but it didn't do any good.
Then every time I tried to call, I couldn't get anybody to do anything. Now the warranty has ran out, and I'm stuck with a piece of junk. By the way, my yard takes about 20 minutes to trim; one battery should do the job. My suggestion is don't waste your money on this piece of junk. I lost $208.31 on this deal.
