I have a Wolf double wall oven installed about 6 years ago. It was very costly, about $7,500. It began having problems after a few years. I am on my 2nd electronic keyboard ($350 repair) and it is acting up again (keyboard error "oven shutting off", lights coming on). The Pizza burner has been replaced twice as the prongs come off when you remove the burner. I have had to replace the meat probe as well. One igniter would not on work my expensive Wolf Rangetop. It was a little plastic tip on the knob that was broken off, pure junk and bad design. Parts and labor will keep you broke if you buy Wolf or Sub Zero for that matter.
Consumer Complaints & Reviews
Our Wolf double wall oven is only 4 years old. After using the self cleaning mechanism, it has not been the same. The electronic controls blink wildly and stop working. Then, they come back on and behave normally, only to break down again. Worse, there is no online help for issues on Wolf products as they arise. This is true not only for our Wolf oven but also our Wolf outdoor grill. After buying top of the line Wolf appliances, I expected quality product and service. We did not get either. Wolf and SubZero, be ashamed. We will tell everyone we know that your product and service are inferior.
I purchased the 48" Wolf Range with Dual Ovens model no. R48 back in 2006 and paid around $10,000 for it. Last night I was preparing dinner and I was about to put something in the bigger 30" oven, but when I opened the door a burst of flames came out. It burnt my hair, eyebrows, eyelashes and the upper left side of my face was stung. I was thrown backwards and my back, neck, right shoulder and left elbow hurts. When checking the website, I came upon recalls on the smaller 18" oven describing the exact problem that happened to the 30" oven that was never recalled.
I called Wolf this morning and told the rep what happened to me last night. She said she would talk to her supervisor and get back to me this afternoon and possibly will be even replacing the item altogether. I reminded her of how when I first got it and it was delivered, it came with a broken leg, and back then, they refused to give me a new one, instead they sent someone here to weld the leg back, then the burners were making clicking noise and they again sent someone out to repair and when the recall for the 18" oven happened, they sent someone out to fix the smaller oven. I'm waiting for them to call me back. She also asked if I went to a doctor and I said I would get myself checked out.
We purchased the stove about 2-11-03 and set in place sometime in july, as we were doing a complete kitchen remodel. The oven broiler has been used less than 50 times since new. My wife first noticed the broiler was taking awhile to ignite around christmas of 2005 as I recall. We are senior citizens and do not use the oven or broiler very much. we buy almost all our food already cooked at the local whole foods market and just heat for a meal when ever.
Then aroud july of this year I was sitting in the front room about 30 feet from the kitchen when the wife turned on the broiler and when it came on it sounded like a small EXPLOSION and I went running to see what happened! So then the call to wolf stoves and they arranged for a service call that cost $200.01 on 08/01/06. now about three weeks ago the wife had to use the broiler for the first time since being FIXED with our 1 year old and 3 year old at her side, low and behold we have another EXPLOSION in the oven!
Back on the phone to wolf to complain, they are now sending out another firm to make another repair! Meanwhile I'm looking for information on our pc and I see wolf has had a RECALL for the same problem before! I only know that our grandchildren are no longer allowed in the kitchen for any reason until the day I KNOW THIS OVEN IS SAFE!
Nobody has been hurt up to now in my house but I can only hope and PRAY that someone is not in front of one of the oven doors when one does BLAST OPEN from the EXPLOSION.
