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Tom of Wilmington NC (06/30/08)
Poor install job --mostly corrected after I complained--window in Kitchen is spotted on the inside--no one to contact!
will have to buy another window
Joyce of Marrero, LA (05/07/08)
A few years ago we purchased new double hung windows thru Windows America. We were told that we had a lifetime warranty by Jeff Young, who no longer sells windows thru this company. We were never given any warranty information nor do we know who the manufacturer is. I was told by another company named Windows America in Seattle, that it was VinylMax.
We are having problems with the windows sweating in which it is not suppose to. My brother is having the same problem from the same company. We were told that we can replace the windows ourself at our expense but when you pay for a lifetime warranty you don't want to pay anything else. We are Katrina survivors and we have paid enough money trying to get our lives back, we don't need to put out anymore expense.
These windows that are sweating are no longer energy efficient. The physical damages is that the moisture will eventually cause mold & mildew. As a mother of an asthmatic this concerns me.
Paula of Gardner KS (12/14/05)
Bought Norman Rockwell Siding and windows in 2003. After 2 days of siding on house it fell off and the wind took it down the street and on neighbors cars. They came back out the next day put over thousands of little white nails in siding to hold it on the house fell off 20 minutes after they left. This went on for about 6 months. They took off the siding and put it back on which they stepped on it and cut in into small pieces. It started to fall off again and again they tact it with small white nails. They said this was a new kind of siding and I said it was not put up properly because the window man said he only puts in windows and they had him put the siding on which he does not do. They sent the company man who makes the siding to house and he agree this was not put on properly.
Finally because the siding was damaged they were going to replace it and wanted me to pay another $1000 and I said no because you should have put it on properly. They replace it with a cheaping siding and not as thick as the orginal siding which was beautiful and what I wanted. Well this was not put on right either and they must not train these people on how to put siding on. I tried to tell the crew it is not right but they did not speak english and I did not understand them. I called the company and they would send someone out, which they only call there crew instead of coming out. The siding bow within a week because the nails was to tight and siding could not expand and they did not put top trim in back of house. Here they came again and cut this siding until I have alot of seams.
Again it bow call back and now the company was sold to one of the person who worked for them. They said they have no obligation but would try to help me because of the trouble I had and knew the problem. They came out and cut more away. The big problem was this company was sending out people that did not really know what they were doing but I have to admit they were very nice but I just could not get them to get it done right and I was getting so tired of this.
I call and call for almost 8 months and again they sold the company again to another person they knew and now it is in Missouri but does work here in Kansas too. I called them and the owner said he would try to help but would he need to call Chris the owner before who he knew well and see if they could help me. That has been over a month ago and I have call and even e-mail but can not get no one to contact me back. Also I forgot to mention the windows they put in. They over size the windows and they cut the tops to fit the windows in and knock 3 jams out of line which they never fix and now the windows on moist days will fog up so bad you can not see out until the sun dries them up. I just want to warn people that this company has been owned by 3 people since 2003 and with the record its going by I believe it will be sold over and over.
Theresa of Wilson NC (10/06/03)
I purchased replacement windows from Windows America and like the lady before me said, they are not what I was expecting nor were they the quality of workmanship that I thought I was getting. The seals between the glass panes have buckled, cracked and bowed. I have a copy of lifetime warranty (I guess it was the lifetime of the person that sold the windows to me) because I have tried to exercise my warranty and have found that Mr. Marlowe has had several complaints filed against him and has gone out of business. The Lifetime Warranty also had a manufacturer's address to which I sent a letter asking for help only to have the letter returned with a stamp that said No Such Address.
In the meantime, Mr. Marlowe and Windows America are long gone and I have no other choice but to suck it up and buy new replacement windows which I was not anticipating having to do after a 4 year time frame.
I have windows that are bowed, seals cracked and are not energy saving as well as with the noise that they let come in to my house, I would be just as well off to place screens only in the openings.
Patrica of Goldston NC (02/14/01)
I purchased new windows from windows america. 2500.00 worth of windows. They told me it would only take four days. Four days turned out to be four months. 1st the window in not fit, the second large picture window, the glass moved. They gave me a hard time about replacing it. They meausure all of the windows wrong. They were all smaller than the orginal ones were. Which meant that we had to fill in. The 3rd large picture window well needless to say was not what I wanted but at this point with Christmas around the cornor I just wanted the job done. I forgot to mention the facsha and sofets that were put in all wrong. That in itself was a nightmare.The leaking window and treated like dirt.
The consequences is that the window in my living room is now leaking water. Which it never did before. My carpet is getting water soaked and the floor under it is also getting water soaked. I ask them to come and fix it that I was afraid that it would ruein my carpet and floor and that I would hate it if he had to pay for them. He asked why I had not noticed it before. I answer him with I do not go into my living room that much. He than said to me that I was (please excuse the language)a fucking liar. I could not believe my ears. I was dumbfounded and hurt that someone would talk to me in this manner. I did nothing to desever it. I asked him why he was being so mean.
His reply was that he was not responsible for the work just the windows. I told him that I hired him and I made the checks out to him. That whom he got to do the work was his problem. He than told me to get a lawyer. I than hung up the phone. 10 mins later he was calling back this time he spoke with my husband. He was rude crude and socially unexceptable. Other than Sears, I have never been treated with such rudness in all my life.
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