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Whirlpool Water Heaters

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Gerald of Chesterton, IN October 10, 2009

My hot water heater went out twice now. After having the same problem as everyone else, I had problems finding a left handed thread thermocouple. I called every ware and was told that Lowes had some. Went there and they said that the one I needed was pulled due to defects. They had free replacement burner assemblies from the manufacture since they had a recall.

I ended up getting the last one that they had. You can call Lowes to see if you can get the replacement. They will need your model and serial numbed to see what kit you will need. Apparently this fix is for American Water Heaters and Whirlpool.

Paul of Walnut, CA October 9, 2009

I was promised a replacement ignition/pilot light unit for my Whirlpool water heater. I was given a UPS tracking #1Z2583E4440584689, and now less than one day before the promised arrival date, UPS has no record of the tracking number I was given. I have gotten nothing but the run around since the water heater failed. I have sent a letter to Jeff Fettig, CEO at Whirlpool Corporation, expressing my growing frustration with the shoddy products now bearing the once revered Whirlpool name. I have called every Lowes store within 30 miles of my house and none of them are able to get enough repair kits to meet the ever growing requests and none have had a kit in stock for a considerable period of time.

Tania of Mount Pleasant, TX October 7, 2009

Case # 300992 I purchase a water heater back in 2007 and around September 2008 it went dead. IT will not heat the water. So I returned it back to Lowes with no problems. Toda I woke up this morning and my water heater is dead how do I know that I took a bath with cold water. Again I call lowes and they suggested I call Whirlpool again. Again they walked me through the steps again to reignite it and I finally got mad.

They then transfer me to America Water Heaters and they are trying to blame it on the bottom being dirty and that alot of maintenance is require to maitain them from going off. I am sick and tired of this I just want to replace it with a new water heater. I already do alot to keep my seld bussy all day I don't have time to keep the bottom of my water heater clean. I never heard of that.

They Lowes will not take it back with out and AR number from Whirlpool. It only has been a year and this is the second time that this types od water heaters go off on me. I have the right to replace it for a new one. I refuse to give in. I want another water heater and is still under warranty.

andy of jenison, MI October 5, 2009

i`ve had this water heater about 9 months and i guess by the stories my themero coupler went out.hard to find a good product now a days

Lanita of Loveland, OH October 4, 2009

Congradulations I am now the happy owner of a whirlpool water heater that will not stay lit and like other posts you call the 800 number and you are speaking to India. When you contact Lowes they give you another 800 number. The heater was purchased in late 2006 and stated acting up two days ago and unlike some of the other posts mine will not relight at all.

James of Las Vegas, NV October 3, 2009

On Sept 28, 2009 our hot water heater quit working. I called the toll free service number and was instructed to perform a few tests and to call them back with the results. After performing the diagnostic tests as instructed I called Whirlpool back and was told by them that the Thermal switch was bad.

I was told at that time that the parts were covered under the warranty and that I was responsible for the shipping costs, after asking them if I could purchase the part locally they said no. I was then told the price differences of shipping between receiving the part in a day and a half to options of many days later. I exclaimed that I was out of hot water and was told they would waive the shipping costs and that I would recieve the part in the next day and a half.

So on Wednesday, September 30, 2009 the part arrives and I begin the removal of the old part and the install of the new. Upon trying to remove the old orifice fitting to install in the new I damaged the soft brass fitting trying to remove the frozen piece. So I called the toll free help line again to let them know that I now needed a new orifice because the old fitting would not come lose and had been damaged as a result of trying to remove it. I was told they would, once again ship it to me and that it would take another day in a half to receive it. So on October 3, 2009 the orifice arrived and I was able to finally complete the installation myself - 6 days after the problem arouse.

So I am more than disgusted with Whirlpools ability to make available the parts necessary for the homeowner to make necessary repairs. I would rather be able to pay for the parts if it means I can fix the problem the same day without having to heat water on the stove to take daily bath's. I will certainly reconsider ever buying another Whirlpool product if this is the kind of hassle I will encounter any time a repair is needed.

JAMES of Pilesgrove, NJ October 3, 2009

My two year old Whirlpool gas water heater, model BFGF303053NOV, which I bought from Lowes quit working. The pilot light went out and I could not relight it. The Whirlpool rep. said I needed part #295098 or 6910794. Our Lowes doesn't have neither.

Alfred of San Bernardino, CA October 2, 2009

have waited patiently to receive the new manifold door but still have not received it. I called the 800 number that was provided on the webpage for the lawsuit and the person I spoke with checked and told me that I was on the list to receive the new manifold door but didn't know when it would be sent out.

that was over a year ago and I still have not received it. Now the webpage is no longer available. where can I turn to for help with this you Im hoping. thx Have not had hot water in half of the the house for a good four years or so. (It's a good thing I have a second water heater that works for the other half of the house)

J of Newport News , VA October 2, 2009

Before we even got any water heated, the sensor went bad and Lowe's wanted a RA number from the manufacturer and they (Whirlpool have sold their name to this other service company. They just want to send people out and charge you labor. Sounds like Whirlpool new they had a defected product so instead of recalling it and costing them millions they found a company that would buy the name and they would keep going out and fix them because they new they would be breaking down.

Now if that doesn't sound like a scam. The service company would not let me talk to a supervisor, everytime I was on hold to talk to one, I got hung up on. This really is a scam so that Whirlpool did not have to recall faulty equipment, I hope it is checked because I am sure other companies are doing it as well and if it is not stopped other consumers will do unprotected.

We had to buy another hot water heater, which cost another 400 and we were just tough out of luck for the other one unless we wanted to pay labor @ 200 a pop and it looked as though they wuld probably be back very soon to fix another problem and believe me they already know what's wrong, they bought the problem. I bought a GE, hope sombody cares about quality...we will see

Sharla of Indianapolis, IN September 29, 2009

I purchased a gas water heater from whirlpool in Feb of 2008, It is junk! Within 3 months of having it installed-the cuplar quit working. They mailed me a new one and now (just yesterday) my hot water heater is not working again! Whirlpool is sending me another replacement. This is insane. my family has been without water because of this junk heater that I piad good money for. This is the second time with the same water heater. My family can not take showers or wash dishes, do laundry or anything. Now I have to pay out of pocket again to have a repair man come and install this cuplar again. I feel that I have been taken advantage of by whirlpool and will never purchase another item from them as long as I live! I even paid Lowe's extra money for the extended warranty on this thing. That of course does nothing for me.

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