Whirlpool Water Heaters Reviews

Model ES50R9-55 Whirlpool Residential Electric Water Heater. Returned home to water running out of the area behind the heating element. Obvious because of visual rust that the unit had rusted from the inside through to the outside. Called the Whirlpool support assistance that I had registered the unit with and they informed me that the unit was 36 days out of warranty. Asked if they would assist with replacing the unit and the advisor stated they would not. Asked for partial assistance and they declined. Told them I would not purchase another Whirlpool product and would make sure that everyone I know would learn of my experience to keep them from making same mistake of purchasing any type of Whirlpool product.

Do not buy. Garbage products. Issue pops up and you need replacement parts but they're not available anywhere. Have to order and pay high mark-up and shipping and wait for the part. Used to be a good company but greed has taken over.

The unit don't heat water that good and started leaking from the thermostat just few months after the six years warranty expires. I called Whirlpool and they just shrugged and they just told me that I should replace it and they cover none of my expenses. Don't waste your money and time.

I came across the site while trying to find the Whirlpool Gas Water Heater with Flame Lock System. I purchased my system June 11, 2009 from a Lowe's in Virginia and I have not had one day of trouble out of it. I am replacing now before it runs out as it is beginning to not warm the bathroom water as quickly as the other faucets considering it has since June 11, 2009. It is January 5, 2024. I am just saying I am one of the Blessed ONes is not the only Blessed One because I saw a review and the trouble people were having and I was not aware of this. Actually I was looking to repurchase and now I have read today why Lowe's is no longer carrying them. I belive the review I saw came from 2006. BOY! Did GOD Bless Me again. I have had no issue with this hot water heater.

I purchased an 80-gallon electric water heater in 2009 with a 'Lifetime' warranty. When the unit failed in 2021, I was told that Whirlpool no longer manufactures an 80-gallon tank. I was provided an R/A# and was told that Lowe's should honor it with a 'like-kind' replacement unit. Lowe's originally suggested I order an AO Smith Hybrid online, (at my expense), return my old tank, and they would reimburse my account. When I went back to confirm this offer, it was adjusted to a $200 credit (suggesting that was the value at the time of purchase). Later, Lowe's again adjusted their offer to cover $650 toward a replacement 50-gallon tank with a 6-year warranty and 30-gallons less capacity. Other manufactures do produce 80-gallon tanks and Lowe's does have AO Smith tanks available online only. I would have to pay the difference beyond the $650 offer.

Our Whirlpool water heater needs a burner assembly replaced. Second time within the warranty period of six years. Parts have to be ordered, so you will be without hot water for several days to a week. The worst part is reaching them. Between my wife and I, we have almost 4 hours invested in sitting on hold waiting for someone in three different calls. They never answer the phone. They give an option to call back. They never call back. I'm so frustrated. No Whirlpool products ever again. I'm sitting at my desk, hoping someone will eventually answer the Whirlpool line. I don't even have the part ordered yet after two days of no hot water. Who knows how many more hours I will need to sit here and listen to this music on hold. It is incredible in 2021 a company can remain open while offering this kind of customer experience.

Owner of 20 apartments, 16 of them have electric water heaters and 4 have natural gas units. Have replaced over the years all 20 water heaters. 19 of them were replaced with Whirlpool units bought at our local Lowe's. It is my opinion that they are very unreliable. The tanks rust out in NO time. The electric units last just a little better than the gas units but still terrible. Of the 4 gas units so far I have had to replace 3 of them and the longest one lasted 6 years and 7 months!! One of them was just over 6 years and the other was 9 days away from warranty expiring. They replaced that one. If you have no other choice make sure to buy extended warranty if available. They just don't last!!

I purchased a 12 year warranty, high end Whirlpool WATER HEATER (OR SO I THOUGHT AT THE TIME) through Lowe's in 2014. Model ND50T122-403. Six years and multiple service calls later it is broken again, this time for the final time. I am ripping this garbage out. So livid with this company that could give a rip about their customers. Three years in to my "12 year warranty" it started giving me problems. Horrible HORRIBLE customer service. They will insult your intelligence. Whirlpool will not honor the warranty or stand behind their product. They just take your money and basically give a shrug of the shoulders or worse blame you for THEIR TERRIBLE product failing. It may be unscrupulous and unethical but I guess saves them a pile of money which is what they seem to only be out.

Having multiple apartments I have some experience with water heaters, with that being said, old school water heaters would last 30 years with basically no maintenance. Since those old, manual no BS flashing light codes were replaced with Whirlpool brand, I see constant problems. Honeywell valve/motherboards was the worst thing that could have been put on any equipment. More or less they all failed within few months past warranty expiration date. Replacement part is cost almost half of what brand new product costs. When called customer service, they are aware of said problem but will not help, or recall above product. There are plenty of videos and forums of people complaining about the same issue. Being poorly treated by customer service, I know that I will no longer be spending my money on whirlpool brand. 3 years off of the water heater is a joke.

Bought a propane hot water heater and 2 years after buying it pilot wouldn't light. Had to buy a conversion kit because they didn't make the part anymore. Now had to buy a gas valve and it didn't work so went to Locke's and bought a new water heater and now they won't refund my money for the part $300.00 with shipping. They said they could only replace it. Well I don't need it now because I bought a better product. Whirlpool is junk and you have to buy the parts from them and RIP you off. Way to take care of your customers Whirlpool. Buy something else with your money.

This product is unsafe and should be recalled. It has aluminium wires that connect the unit to the 220 Vol Power source. Aluminium and copper wire don't mix. I took a shower and was getting ready to leave for the day when I went into my garage to smell burning plastic and wires. I traced it to the hot water heater and discovered the wires in the Energy Smart were melted and burned. I checked with Two Electricians who told me that the wires in the unit can not handle the high heat and melt. If you have one get rid of it. Had I left for the day I would have lost my home, cars and pets. If anyone would like to see this unit I still have it and photos.

Replaced the “brain” twice. No hot water for 2-4 days each time, waiting for part to arrive. Now I have to replace the nylon drain valve because it won’t shut off. Gonna use brass replacement. Fortunately I have it drain to a sump pump so house isn’t flooding. Don’t buy Whirlpool water heater from Lowe’s unless you enjoy this kind of thing. Consolation: the folks at the help line always answer the phone and are knowledgeable. And they’ve heard these same complaints over and over. One guy even said to buy AO Smith as they are made in Tennessee instead of China.

I had a Whirlpool Natural Gas Water Heater professionally installed on 2-27-2107. This unit came with a Honeywell controller and thermopile assembly. Today is 05-18-2019 and the unit is not inoperative. The pilot is lit but the burner won't light. Here are the issues that I have come across so far: When I go to the Whirlpool site there is no direct link to Whirlpool water heaters, just kitchen appliances and washer/dryers. When I click on parts and accessories link it gives links to washers, dryers or pedestals. Again... No information about water heaters. I scroll down to the bottom of this page and I see a link to "All Replacement Parts" When I click that it takes me to another site managed by "RepairClinic". When I enter the model number for the water heater it says Not Found. I entered the part number for the thermopile on the tag on the orange wire #321165-002 and 100078039 and again it returns as Part Not Found.

This has been our second Whirlpool Hot Water Tank in our home in the past 14 years. The first was installed by the builder, when it went out we purchased a larger capacity one from Lowe's. It was professionally installed and now, after the extended warranty coverage period is expired, it's expired as well. I would think you should be able to get more than 7 years out of not one, but two Whirlpool hot water tanks. No wonder they are no longer manufacturing hot water tanks - they sucked at it. Also, if you do have one, you have to get parts from Whirlpool and pay $30 shipping. No thanks, for the cost of parts to replace everything you're better off getting a whole new unit.

Purchased a 80 gallon Whirlpool Water Heater with a Life Time Warranty. When it overflowed because the system failed to detect the water temperature, called and they sent in the temp sensor (I paid for shipping). Had plumber replace it. One day later the same thing happened, called and they sent in a board. Same exact thing happened. By this time, I'm without hot water for over 2 weeks in dead cold January on the East coast. They will replace the water heater but only a 50 gallon NOT the 80 because they no longer manufactured the 80. Option given by Lowe's is to add a recirculating pump to give additional gallons. But, of course Whirlpool said "NO." They only can give me the 50 gallon. What a ripoff!!! Please, please DO NOT purchase any product from Whirlpool. Now they change the same to A.O. Smith Signature Premier.

Got a Whirlpool hot water heater 5 years ago has 9 year warranty. The threads on the nipple are rusted out and it’s leaking. It has rusted out so badly that it’s leaking. They are refusing to replace it saying it’s a plumbing issue even though the nipples that they installed are what’s leaking.

I purchased my water heater at Lowe's and had it installed professionally. I suspected something was not quite right on numerous occasions because the hot water recovery time seemed excessive. I finally called Whirlpool and they gave me the names and numbers of two companies that were on their list. The first asked for the model number and normal information and never called back. The second showed up spent five minutes charged me 78 dollars and said they could not get the part (gas valve) I needed. And if I could get it from Whirlpool they would charge me 250 to put it on. They also said Whirlpool made horrible water heaters and I should save myself the trouble and just replace it.

My gas hot water heater failed. The pilot went out and could not be relit. The Whirlpool water heater has a 12 year warranty and we are in year 5. Sears said they could not send anyone to repair it because there was no service in our area. We live 30 minutes from Dallas/Ft. Worth, Texas. They offered to replace it even though I had a plumber on standby, ready to replace it. They said they could not let me do that if they had one in stock. After waiting a week for the delivery, they called at 4:45 pm to claim that the delivery truck would not start. They would not put it on another truck or help in any way. Then they said it would be another week before they could deliver it.

Purchased my Whirlpool gas hot water heater. After 1 1/2 yrs, the blinking light shut off, called tech at Whirlpool, made me move hot water heater to outside. I moved it outside and when called back, I was then told to send 4 photos to prove that I moved it, in which I did that. He told me that still was not right... and still he would not help with "reset'. I live in my parents old home w/ water heater in bathroom for 50 yrs. No problem... it was vented thru ceiling to attic. Now it is outside, unlit, in a steel hub (as directed) and still not ok...

Purchased gas water heater from Lowe's in 2012. Had no problems until July 2018. It's under warranty but have had to replace the control valve completely and the burner 5 times and it still is not fixed. Don't waste your money. Buy something else.

They stink. Major issues with most all of these Whirlpool water heaters. I have had issues with 3 different units. I own properties and these are pure junk. Can't find parts and have to pay for shipping on warranty parts! 2 years old units junked, Ridiculous... never buy Whirlpool!

If I could give them zero stars I would. NEVER BUY A WHIRLPOOL GAS WATER HEATER! Our Whirlpool water heater Is 4 years old. Pilot light wont stay lit. A reputable plumber came out and said that the control knob is bad and to call Whirlpool to get part because it's still under warranty. So I call and get nothing but a hassle. They tried to tell me that it was installed in a room that the installation manual says it not to be in. (Background here. The house was built in 1960. It is on a cement slab and it's a prefab house.) The manual says "Do not install in bathrooms, bedrooms or any OCCUPIED room normally kept closed."

Bought water heater from Lowe's in 2016. 4 days ago I came home to find water all over garage and a burnt smell coming from the water heater. Whirlpool's warranty department is absolutely horrible. I spent 3 days sending pictures of the water heater, circuit breakers and water on garage floor with cc sent to my husband's email account and mine. Each day I would telephone the warranty department and told that they never received pictures and they couldn't do anything until they received the pictures. I asked for a supervisor who wouldn't even come to the phone. Both my husband and myself received the pics and email just fine.

We have had a Whirlpool hot water heater for 6 years and 14 days. Note the 14 days. It has been nothing but trouble and we have called the company repeatedly for help. It finally stopped working altogether 14 days after the warranty ran out. Thank you Whirlpool for nothing! It had a filter on the bottom of the heater that constantly had to be cleaned which was next to impossible. We had to buy a special brush to try to reach it. My husband had to take it apart several times a year and clean it to keep it running. Whirlpool should have replaced it within the first year but instead offered many suggestions about cleaning and etc. so they would not have to replace. Today it is out of my house for good and I would advise anyone reading this to beware! Horrible product!!!

I bought the Whirlpool model e2h50rd045v electric water heater to replace my failing gas water heater on July 21, 2014, and had it installed a couple of weeks later after a little over 3 years of use. The water heater is still working with no issues or major problems. I'm happy with the decision to purchase this water heater.

Absolutely terrible product. Have had nothing but problems with it since I got it. After 4 months the pilot started going out every couple of days. Would have to vacuum the filter just to get it to light. They eventually sent me a screen to wrap around the bottom, that would only extend the interval to maybe a week instead of going out every few days. Now tonight it won't even relight! So tomorrow I'm buying another heater and throwing this piece of junk out, a waste of $750.00 for two years of headaches. Don't, trust me. Don't buy this garbage of a water heater. And like others I bought it a Lowe's, done with both of these stores!

We bought the Whirlpool NU50T122-403 50 Gal water heater from Lowe’s and very disappointed that after 3 years it will cost more to repair it than replace it. The Whirlpool gas water heater and our Whirlpool refrigerator have been the worst purchases ever made. Whirlpool has been unreliable in our house and the repairs and downtime have been extraordinary. We have replaced with a Rheem from Home Depot.

For the last 20 days, I have to light the water heater at least 2 to 3 times a day. Maintenance told me how annoying this energy efficient change has turned to be, more like a nightmare. Multiply by 164 units at different times. Absolutely hate it...

In 2012 we purchased a Whirlpool Nu40T61-403 water heater from Lowe’s that I installed due to us not being able to afford a plumber. I have since become a plumber. This morning while attempting to shower I noticed that the water was lukewarm with the shower valve turned all the way to hot. I got dressed and inspected the heater. I began to diagnose the problem. Pilot was out and Gas control valve signal light was off. Lit the pilot and it appeared to be functioning normally. My first thought was the thermopile had failed but seeing the pilot stayed lit this proved to not be the case. I was extremely relieved at that point. Turned the temperature control knob to high and the burner kicked on. At first it appeared to be functioning fine. But within about 20 seconds I began to hear detonations within the sealed combustion chamber.

Installed a Whirlpool EcoSmart Electric Water Heater 5 years ago in my elderly Mother-in-law's home. About 3-4 times a year, I have to make a trip to her house to reset the electronic controller. Sometimes it's a daytime trip, sometimes at night. You never know when it's going to trip off. It's not an electric circuit/amperage issue, it's internal with the electronic circuit. There seems to have been a lot of complaints about these units since the beginning of the electronic controllers. I contacted Whirlpool the first time and the second time it failed. 5 years later, it's beginning to fail more often but Whirlpool does not seem to be interested.

Bought a Whirlpool water heater in 2013 from Lowe's. Model/Serial - N40S61-403; 1312T478726. It has a Honeywell thermostat control valve, model WV8840B1109 that is now defective after only 5 years. Pilot light went out once last year and had to get someone to repair and relight. It has gone out again, 11/5/17, won't stay lit, and valve is not letting enough gas through to keep the pilot light lit. Spoke with a plumber who said it would be more cost effective to replace entire water heater. He said problems with this water heater and control valve are very common. Not sure if Lowe's is even selling this unit anymore. My research has alerted me to the many problems with this unit. I have to believe that the manufacturer HAD to know about the issues and therefore is negligent. It looks as if there may be a class action lawsuit in the future. This is ridiculous!

AVOID Whirlpool water heaters - Bought two 12 year warranty water heaters from Lowe’s in 2014. Model NU50T121-403 from Whirlpool. Thermocouple went out within the first 4 months. Called WP, they gave me a number to call for an authorized contractor to come out. Made certain to tell me that PARTS were covered, but not labor. $300 for the labor and two days later, hot water is back on. SAME THING happens again 6 months later, then AGAIN in Sept of this year. So 3 guys have been out to all replace the same part. This morning, hot water is out. Both tanks. Can’t keep pilot light lit. Called WP. They gave me more numbers of authorized contractors. No hot water and now I’ve got another $300 I owe to fix the SAME BROKEN PART. I wonder if this is how their last class action lawsuit got started?

On May 15, 2017, I purchased a new Whirlpool Water Heater, unknowingly made by American Water Heater Co., from Lowe's (receipt attached). Model Number ES40R10-55 with a 10 year warranty. The water heater was installed using the directions in the owners manual. Upon turning on the current to the water heater after it was filled with water and all air removed from the plumbing, the module gave a code stating the top element was not working. Called the Technician Assistance Hotline and they gave me a RA number to get a new top element from Lowes. Got that on May 16 and had to call the plumber that is contracted by American Water Heater Co. to come to the house and inspect the heater to make sure it was installed correctly.

Whirlpool water heater with the sensor for fumes. First time it failed, they talked me into replacing the control box on the front panel which was the WRONG fix. It took me nearly an hr to get it off because it was screwed on so tight I had to pound it with a hammer. After reading all the reviews it's evident the underside gets clogged with dust and dirt. Just outright POOR ENGINEERING. My washer/dryer are also Whirlpool and I wish I had my old Sears Kenmore back. Will NEVER buy Whirlpool again. Worst brand EVER!!!

anything but Whirlpool from this day forward. Thank you Whirlpool.

I had a 6 year warranty on the new Water heater and about only 4 years into it the tank began leaking. Whirlpool replaced it but of course I was responsible for Parts and labor to replace it. The replacement only lasted just over only 2 years and just outside the total of 6 years from original purchase date on the first. Whirlpool refused to discuss it since it was a few months out of warranty. If someone else has purchased this heater it would have failed at 2 years and they would have had to warranty it anyway. I will never own another Whirlpool appliance because of their substandard products and warranty. I only wish I had reviewed the reviews of others and taken their experiences into consideration and not purchased Whirlpool. I am now out for another heater and reinstallation charges again.

New water making loud pinging noises when burner shut off. Whirlpool referred plumber. Plumber stated this is normal. After few months heater would make loud humming noise when burner turned on. Called Whirlpool again. Said I had to pay for plumber to troubleshoot and if part needed I had to pay labor to replace part. Would never recommend this product to anybody.

I have recently installed a Whirlpool water heater and was thankfully home when I heard a pop sound and my water heater had exploded inside. The heating element also caught fire. I called customer service and was not satisfied with the response from their customer service team.

Whirlpool anode rod went bad in 2 months. Called Whirlpool, would not stand behind warranty. Had previous hot water tank (not a Whirlpool) in for 10 years with same well and water conditions. Also noticed Whirlpool hot water tank is not nearly as efficient on energy use. Overall, this is a very poor water heater and even worse customer service to not replace a part that was under warranty.

Bought Whirlpool 30 gal propane water heater in Feb, it lasted until May before the unit died. Paid for the extended plan warranty (NEVER do that!). Called support and they said they could send someone out in a little over a week (week with no hot water). The week goes by and on the day it was suppose to be repaired the guy calls and says his van broke down (this was a Friday, getting that early weekend). The earliest they can reschedule is in another week (over 2 weeks no hot water). Called Lowe's to see if I can just return it (extended plan and all), no, you need a return code from the whirlpool customer support. Call the Whirlpool number again to ask for a return code, no, it is a repairable problem (even though no one will come repair it). Lesson learned, will never buy Whirlpool or anything over $50 from Lowe's again.