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Archna of Regency Park Ii, Dlf Phas OTHER (07/31/08)
My complaint number : Hr 07008007216 My washing machine broke down on the 25th july 2008 and i promptly registered a complaint ....despite repeated requests everyday sinec then , the problem has not been rectified and i have been taking leave from office since 4 days because they say they will come today and fix it but to no avail....everyday they give a different story...i have missed work for 4 days now and very soon i will be out of a job ...thanks to them ...they are as rude as hanging up the phone and saying they cant do anything about it.
four days of dmages in terms of work being missed...customer harrasment ...laudry being cleaned from the cleaners since then ...parts being opened and scattered in my bathroom thus making it unusable Trent of Corbin, KY July 29, 2008
Trent of Corbin KY (07/29/08)
We purchased a new Whirlpool Duet washer in Feburary 2006 and the dryer in July 2006. The washer hasn't given us a bit of trouble since we bought it BUT the dryer...oh the dryer is an entirely different story. We have had several problems with the circuit boards and the drum being out of round. The dryer made a scraping noise at each rotation thus ruining the seal. It also wouldn't finish it's cycle. Set it for 45 minutes and it would stop at 10 or so. A couple of times it wouldn't start at all.
Whirlpool offered us an extended warranty and when we tried to renew it, they wouldn't let us. They wouldn't give us a price on the warranty because I think they new they had a problem and didn't want to have to pay for it. We won't buy Whirlpool again. I am looking at Kenmore next time.
So far no damage has occured. If the dryer breaks down again though, we will incur all charges. Whirlpool won't renew the extended warranty on either machine. Mark of Shamrock, TX July 28, 2008
Mark of Shamrock TX (07/28/08)
on January 15th 2003 I purchased a new calypso washer and dryer from my local appliance store. I was excited about the purchase of my new set. I read it was the best on the market at that time. Since then, my dryer shorted out and I had to have a new circuit board. Whirlpool warranted that but not the service since it was out of warranty. All along I have complained about the dryer does not dry completely in the normal settings, but it will in the time cycle.
Now, just the day before yesterday my calypso washer quit on me. It will not pump the water out and all along it has been making a lot of racket when it does work. The machine does not clean clothes well, they always smell soured. Whirlpool says they will not warrant the machine,but will send a tech out at my expense to look at it. I continued to ask her please send me a new washer and dryer, but all she told me was the only way they would do that is if the machines were unfixable. But, they intend to try to fix them so they can break down again.
The washer leaked water on my new floor in my kitchen and I may have to replace it at my cost, also I am without my washer now till someones looks at it again. All I want is a new washer and dryer to replace my old ones. I told Whirlpool this morning I wish I could sell my Whirlpool stove and refrigerator and purchase a good product. Michelle of San Diego, CA July 27, 2008
Michelle of San Diego CA (07/27/08)
Bought a top of the line Whirlpool Cabrio washer and gas dryer for 2000 in January of 2007 from Lowe's. It had digital controls, and no agitator in the washer, the very highest model. Thankfully, I just sold it on Craigslist for half of what I paid for it. It works, it is not broken, the only thing is IT DOES NOT CLEAN CLOTHES. This entire high efficiency is just a huge problem. Ninety percent of the posts on this site are for HE washers.
So I bought a 3 year old Whirlpool on Craigslist, one that actually fills up with water -- really, how can you clean clothes without water? In the Cabrio they would just swirl around in soapy water that barely covered them. After 18 months, we are all starting to smell like BO, and that NEVER happened before. Sheets smell, shirts smell. Even though we use the same water and detergent. All those controls and I always used the same setting so the clothes were not twisted apart. And the dryer either baked the clothes or left them wet.
Take my advice, skip the fancy new machine, and get one made before the low water mandates became standard in January 2007.
S. of Charlottesville, VA July 23, 2008
S. of Charlottesville VA (07/23/08)
I own a Whirlpool top loaded-model #LSW0245EQ. I purchased it Nov. 1999. For the last year I noticed spots on my laundry but did not connect this with the washer. Recently, I realized that these spots were RUST! I inspected the machine and found rust on and under the rim. The enamel is flaky and rusted and drips into the basket below.The biggest irritation is that this Whirlpool washer was designed by Whirlpool to help the environment by saving water. It was advertized as The Resource Saver.
My frustration with the rust problem is that this machine has never needed a repair and works beautifully BUT it now needs to be replaced and will end up in a LANDFILL due to Whirlpools poor quality on the enamel of this model. So, how did it really help the environment? It really didn't because the machine still had many years of use except for it's rusting problem. Had Whirlpool made sure that these machines did not rust--the washer would have continued to perform for many years. I called Whirlpool to ask if they would replace only the top part that is rusting and they said, No.
I believe that companies like Whirlpool who put out products that have to be dumped into landfills due to rusting only need to be held accountable. The damage is that I have had clothing, bedding I cannot get clean from the rust and will be thrown out--more landfill! Now I have to buy a new machine--and this Whirlpool works perfectly fine--except for the rust. I have had other washers and dryers that have never had this problem but they were from other companies--not Whirlpool. Lisa of Salem, NH July 23, 2008
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