Complain about a product or service

Whirlpool Washing Machines

S. of Charlottesville VA (07/23/08)
I own a Whirlpool top loaded-model #LSW0245EQ. I purchased it Nov. 1999. For the last year I noticed spots on my laundry but did not connect this with the washer. Recently, I realized that these spots were RUST! I inspected the machine and found rust on and under the rim. The enamel is flaky and rusted and drips into the basket below.The biggest irritation is that this Whirlpool washer was designed by Whirlpool to help the environment by saving water. It was advertized as The Resource Saver.

My frustration with the rust problem is that this machine has never needed a repair and works beautifully BUT it now needs to be replaced and will end up in a LANDFILL due to Whirlpools poor quality on the enamel of this model. So, how did it really help the environment? It really didn't because the machine still had many years of use except for it's rusting problem. Had Whirlpool made sure that these machines did not rust--the washer would have continued to perform for many years. I called Whirlpool to ask if they would replace only the top part that is rusting and they said, No.

I believe that companies like Whirlpool who put out products that have to be dumped into landfills due to rusting only need to be held accountable. The damage is that I have had clothing, bedding I cannot get clean from the rust and will be thrown out--more landfill! Now I have to buy a new machine--and this Whirlpool works perfectly fine--except for the rust. I have had other washers and dryers that have never had this problem but they were from other companies--not Whirlpool.

Lisa of Salem, NH July 23, 2008

Lisa of Salem, NH (07/23/08)
I purchased a Whirlpool Cabrio washer less than 1 year ago. In the first 6 months, the pump failed because loose change got into it and blew a hole in the pump. Water began to flow out onto my basement floor. We replaced the part (75.00) and the dealer said it was happening quite a bit with this model. So much that they were thinking of recalling it. Now, 7 months later, the same thing has happened again.

Change is not prohibited from leaving the drum and entering the pump and then blowing a hole in the pump which renders it useless and water then gushes out of the pump. I contacted Whirlpool and they told me they could help me. That I would have to pay for a service repairmen to come out and fix it. It appears that I will have to invest up to 150 a year into my 1000 washer every time this happens. We try very hard to remove money from pockets, etc. But unfortunately it happens sometimes and eventually it accumulates resulting in this pump problem. This product was not engineered properly and Whirlpool refused to stand behind their product.

2nd time in 7 months I am replacing a 75.00 pump in a washer that was 1000.

Shante' of Round Rock, TX July 23, 2008

Shante' of Round Rock, TX (07/23/08)
I've had it with whirlpool. I purchased brand new whirlpools in 2006 and within 9months of purchase had to have the washer motor replaced. Now I have problems with the dryer not putting out heat, and the appliances are only 2 years old. I've had better luck with Kenmore lasting 8 yrs with no problems.

The first two washer issues were covered under warranty, thank goodness. Now the warranty is expired without a purchase of a new warranty and having to come out of pocket for simple fixes on the dryer.

P.k.priya of Visakhapatnam, OTHER July 21, 2008

P.k.priya of Visakhapatnam OTHER (07/21/08)
Its hardly months we bought WHIRPOOL Washing Machine.The water wouldnt drain from the tub,neither the fan was working,inspite of making numerous calls to the concerned person.no sort of contact from their side,he even switches of his cell.

The water is being clogged in the tub,of the washing machine.it cannot be cleared unless the machine works perfectly..fine..by now it would hv been,rusted at the bottom.fit enough to b thrown out.Spending 8000Rs..for a common man. on such stuff is not easy task.

Kevin of Orlando, FL July 21, 2008

Kevin of Orlando FL (07/21/08)
I'll start out by say I Have Purchased the same whirlpool calypso machines for about 2200 dollars when they first came out. They have been nothing but trouble for me 1st year was fine and when the warrenty was up I extended it and thank God I did the circut board went out not once but twice on the washer. Now almost 2 years later the dryer goes out the panel wont light up I dont even have any warrenty now, at least I dont think I do.I will have to call.

It has been such a struggle. washing with old washers and dryers that are not energy effeicent and waste too much water . My bill has went up and my clothing are garbage.

Paul of Ft Myers, FL July 20, 2008

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