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Brent of Ft. Worth TX (08/07/08)
I purchased a WFW9200SQ Duet HE Washer from Lowes on 3/07. I was offered a 2,3 or 4 year extended warranty but based on previous outstanding history of longetivity with Whirlpool products, I declined. After no issues with my washer for a year and 3 months, I experienced an F11 code. It would power on, start up, fill with water than stop. After calling out A&E for 65 service call, I was told I needed a new controller which would cost me around 800 after labor when I purchased my new washer for around 1000.
I was upset and read all these comments. I decided to also contact whirlpool through their customer service and also sent emails directly to their upper management. Not expecting much, I surprisingly got a call back from Whirlpool 4 days later offering to fix my machine at no charge. They overnighted me the part I needed, said they would cover the labor charge and even offered to setup an appointment for me. After waiting 10 days for A&E to come out, and being over 2 hours past their scheduled time, they installed the part in about 10 minutes, offered me a 3 year extended warranty which I purchased on the spot for only 150 and told me if I had any more problems to give them a call.
So I am writing to let everyone know if you are respectful, upfront, aggressive yet polite and professional, whirpool and a&e will both respond as such and give you what you want - and expect. I will update if I have anymore issues, but except for a high spin cycle going crazy and this one major issue with the motherboard going out, I have had no issues with cleaning clothes or odor as others have mentioned. That said, I am a family of two with no kids, am very careful with my equipment and never overuse or abuse it. I am careful to make sure no objects are left in pockets, I wash either early in the morning or late at night to prevent electrical surges and do not run when I have other appliances at work.
I can not say a single negative experience about Whirlpool or A&E as of today except that I was out of work for a day, had to goto the laundry mat one time and had to waste a day waiting for the repairman to show, though I didnt have to pay for anything. I do feel it is ridiculous for a washer to go out after 1yr 3+ months, but I am happy with the result so far and hope to have no more issues. Bianca of Marietta, GA August 6, 2008
Bianca of Marietta GA (08/06/08)
Purchased a Calypso/Whirlpool washing machine in 12/05 along with a 5 year warranty from Brandsmart. They told me the machine was great when I purchased it. I have had nothing but problems. Brandsmart has offered for me to buy different machine at cost. The warranty co. keeps on replacing parts, but is not able to do anything else. The machine will be deemed unrepairable when replacement parts are no longer available. Have read about various class action lawsuits regarding this machine. Someone should take responsibility.
Ruined clothing items due to stains left on items. Towels have been shredded and torn up. Clothes never smell clean. Jeramie of Redwood, MS August 5, 2008
Jeramie of Redwood, MS (08/05/08)
I bought this washer Feb. 2007. I used it 3 months, moved and placed unit into a spare room at a relatives house for storage till I needed it again. Two months ago I started using The washer and dryer again. I made sure since I paid 2400.00 for the washer/dryer set to make sure I stored it in a well controlled climate room.
2 Days ago The washer would not start kept giving repeated F-01 code. I located the repairmans guide for it under the front panel. Tried the recommended test of unplug for 2 minutes the try again. Didnt work. after extensive search it is determined to be the CCU.. The Mother Board. This washer has been used 5 but no more than 6 months. However.. Whirlpool only has a year Warranty on its products.
I wished I would have done more research first. When I bought it it was so expensive and looked good. I never thought it would be trouble specially since I took so much care of it. I thought all washers and dryers had 5 year warranties. But not Whirlpool. Cindy of Destin, FL August 4, 2008
Cindy of Destin FL (08/04/08)
I purchased the Whirlpool Duet Washer and Dryer from Sears in 2004 and have had nothing but problems with the set. The dryer does not dry in one cycle as it should and has to be restarted again and again. The washer, within the 2nd year of owning it, had to have the entire guts replaced. Now I am having the problem with mold and the musty smell on our clothes. I also purchased the washer magic from the last repairman who came out and it has not helped with the odor.
Oh, I just purchased a new warranty on the washer, but now after reading so many other people are having the same issue with their washers and the odor I believe this problem cannot be remedied and I am getting rid of the machine. I will do a lot of research before purchasing another machine and definitely will not purchase a Whirlpool
I have suffered the expense of taking off work to be available all day waiting for repairmen to show up. Expense of purchasing cleaning products for washer to eliminate odor. Expense of re-washing and re-drying. Expense of extra dryer sheets trying to eliminate odor from clothing. I would like to see a class suit against Whirlpool on this Duet Washer. We paid approx. 3000.00 for the set in 04. Archna of Regency Park Ii, Dlf Phas, OTHER July 31, 2008
Archna of Regency Park Ii, Dlf Phas OTHER (07/31/08)
My complaint number : Hr 07008007216 My washing machine broke down on the 25th july 2008 and i promptly registered a complaint ....despite repeated requests everyday sinec then , the problem has not been rectified and i have been taking leave from office since 4 days because they say they will come today and fix it but to no avail....everyday they give a different story...i have missed work for 4 days now and very soon i will be out of a job ...thanks to them ...they are as rude as hanging up the phone and saying they cant do anything about it.
four days of dmages in terms of work being missed...customer harrasment ...laudry being cleaned from the cleaners since then ...parts being opened and scattered in my bathroom thus making it unusable Trent of Corbin, KY July 29, 2008
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