Complain about a product or service

Whirlpool Washing Machines

Anne of Cumberland, ME October 9, 2009

I purchased a whirlpool washer on June 16-09 at appliance warehouse in South Portland, Maine. It was delivered on the 19th. It stopped working in less than 10 weeks on 9- 02-09, (no water entering) it would spin. After repeated repair efforts, parts problems hours of technician time, Gary finally got it to work on Oct. 3. It is now broken again, same problem today is Oct. 9. Whirlpool will not replace the washer as long as it can be repaired. Appliance Warehouse has a 30 day return policy. What can I do to get my money back or the washer replaced.

Dona of grapevine, TX October 9, 2009

Whirpool Duet washer and dryer 7 years old. Dryer has had a circuit board replaced and still does not produce much heat. The washer has NEVER washed properly. Clothes have always smelled moldy. Constant errors, constanly have door lock freezes, sometimes not draining properly. Today it just locked up and quit.

Melody of Copan, OK October 7, 2009

We bought a new Whirlpool sport duet set the end of May and installed it the first part of June. First we had to run a whole new circuit for the washer because it wouldn't run on a circuit with anything else. The first part of August, it just quit working. You push start and it goes off. Called Whirlpool. Had to take a day off to wait on a repair man, only to have him say he'd have to order a part--the computer control board. The parts place told him it would be in in 1 week. It never came. We called Him and Whirlpool. They did a nation wide search and found that they could not get that part anywhere. So they told us they would replace the washer and pick up the defective one. My husband has called and called. There is "no expected delivery date". I have now been having to go to the laundry mat for 2 months. I have been paying on this washer for almost 5 months, and have had the use of it for only 2! It is costing me money every week to go to the laundry to do clothes, plus the time wasted--I have to drive 20 minutes each way to town, then sit and wait on it to get done. And during the hot weather, I had to dry most of the clothes there as well. The whirlpool dryer takes a long time to dry and if you leave wet clothes sitting around on a hot day, you end up with soured clothes. My patience is gone! If they can not get a part or a replacement machine, there must REALLY be a BIG problem at Whirlpool! How can you get them to stand behind their products? I looked at this as probably the last washer I'd have to buy--now, at 50 yrs old, I'm having to lug heavy baskets of clothes to the laundry mat and pay double for the pleasure!

Val of Loxahatchee, FL October 6, 2009

Our Whirlpool Cabrio washer/dryer have been nothing but headaches. The dryer has been unusually noisy fom the start. It has been looked at 3 times and nothing can be done about the noise. When people are over and they hear the dryer, they always comment on it. The washer just had to have the computer board replaced for 375.00 and now the RPS sensor is bad.

We have wasted time and money on this washer/dryer. We have had to go without washing clothes until they can be repaired. We have had to take time off of work for the repair visit. Only certain models are recalled even though all of the machines are doing the same thing. It's not fair. We bought these in good faith, spent a lot of money on them, and have been sold a defective product. Whirlpool need to make this right.

Paul of Grandview, MO October 5, 2009

My washer that is only two years old shuts down with an F1 error code. Researching on the internet, I found many have the same issues. The repairs are very costly and Whirlpool will not stand by the product leaving consumer stranded. Since mine is out of warranty, they said to bad. Their should be a recall on the product. Repairs of up to 500. on a very new machine

Janet of Darien, WI October 4, 2009

I purchased my Duet Washer & Dryer Last Feb. The washer I got didn't work right out of the box. It was replaced with a different washer. I took out a 5 year extended warranty. I just payed off the loan on Thursday and on Friday the machine stopped working. It comes up with a Sud and F35 code. I have been told it is a analog pressure switch.

The repair man came out a week later and didn't have the part so he had to order it. Okay another week has gone by and still no part. I called the warranty place and was told the part was approved but no one could tell me when the part would be shipped to the repair shop.

I payed alot of money for this set and after one year the second washer is not working. This is criminal. Not just one lemon but two? No one seems to care how long you have to be without the washer. Once they have your money they could care less. You shouldn't have to wait one two three or more weeks for your product to be fixed.

maggie of wantagh, NY October 2, 2009

ordered a propeller part from whirlpool. couple months ago, I finally got someone to come to replace. The inside of the new part has no sprokets. The part is defective and whirl pool will not reimburse me (80.00) and not even send me a new one. Out 80.00 paid 75 to service person. I have a service contract with them for my washer. They don't care

Holmes of Palm Springs, CA September 28, 2009

We purchased Whirlpool Duet washer & dryer in 2008. Colored clothes are dull and white clothes are GREY. Called Whirlpool customer service at 8--253-1301 and she said, "I don't know why this is happening." No help at all. In addition, the Duet dryer doesn't get clothes dry enough and we have to run them extra time. We will NEVER purchase a Whirlpool again.

Russell of dracut, MA September 28, 2009

I have a whirlpool duet GHW9400SUO washer, up to the last three months i started having problems / 1st white towels & everything else light colors turning brown had no idear what was going on / 2nd some of the towels and others rips & tears on them / 3rd now i am getting a code FH & TH this is to mutch.

I paid a lot of money this washer when i could bought a top load for 200 that would of lasted at lease 5 years & still could of sold it for 100 5 years later. i took out a 1 year warrented on it but i was not paying anymore money on this, its a ripoff. My water bill has doubled & i pay 25.00 more a month on my electric bill now, i have to stand by to reset the washer every 2 to 3 minutes to get a load done.

Jane of Hernando, FL September 27, 2009

Clothes do not get clean. Dryer leaves clothes and linens wrinkled. Dryer does not dry thoroughly. These are consistent problems and I just want to register my experience with these products. Would not buy them again. Do not recommend them to my friends.

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