Complain about a product or service

Whirlpool Washing Machines

ruchir of Surat, India July 3, 2009

I had purchased Whirlpool Washing Machine - Sparkle on 2nd April'07. Company personal has come to demonstrate the product at my home, but they have not told us that out of 3 motors only 2 are running at that time. When my wife has specifically asked for the same company personal has told that the same is working like this only and it is normal. Today I have faced problem in using the machine, and I have called company personal now they are saying that motor is not working and I need to spend Rs.2200/- for repair of the same. There is very concern of the quality of service.They are saying expense of Rs. 2200/- (i.e. 27.50% of cost of machine) to be incurred in which is in just 2 years.

Matthew of Albuquerque, NM July 2, 2009

Purchased a Whirlpool Dryer and one month after warranty expired two parts went out costing me over 200 and almost half the price of the machine. I will not be buying whirlpool in the future.

linda of brighton, MI June 24, 2009

I have had over 12 repairmen out, paid over 500 for repairs, laundry mat fees, gas, time, and been without a washer, while waiting for parts for months at a time. Customer service has hung up on me twice and offers no help. The whirlpool duet washer I own is a piece of junk, the repair man just left and it sit once again dead while I wait for parts. Buyer beware Whirlpool duet washer sucks Take back your piece of junk I will nevef buy a whirlpool product ever again

ashalata of muzaffarpur, India June 27, 2009

dear sir, while spinning the machine jumps producing noise.i have already complained to the service center, muzaffarpur but they are not able to solve it although from all there effort .the date of purchase is 6th of june 2009.from the very first day we have this problem.so please kindly help us and do needfull work. thanks

Mary of Covington, VA June 18, 2009

We purchased a Whirlpool Duet washer and dryer plus a pedestal cabinet for each 10-14-2003. We have had continued problems with black mold on the inside of the door, large rubber gasket in door and the dispenser, which even with proper cleaning and bleaching the machine, stays on gasket and returns in the other areas. There is always a smell of mildew even though I keep my door and dispenser open.

When washing clothes, I do not feel my clothes are as clean as they should be even though I use the recommended amounts of detergent for this particular machine. This is a continuing problem which if I had known about this prior, I would not have purchased this machine. Continued smell of mold/mildew, effects our allergies/sinus problems/headaches. clothes not clean as should be, I have had to wash them longer for a better result.

Lynn of Lyme, CT June 16, 2009

My front loading washer MOD #WFW9200sQ00 quit after 2 years. The rubber gasket inside self destructed, caved in on itself and took a few of my kid's shirts with it. We purchased this machine 5/2007 for around 1100 thinking that a major appliance would have a life of around 20 years (like our parents'). I was shocked to learn that warranty is only one year, and asked if I purchased extended warranty (I don't do this as a practice as I believe companies should stand by their products; these things are simply money makers). I did not have an extended warranty, but after the barrage of complaints I have read about these Whirlpool front loaders I am not sure it would have made a difference.

Contacting Whirlpool directly was a waste of time; they are like trained robots and can only think 10 seconds ahead of themselves. The woman I spoke with said she would "document" my utter disappointment, lack of faith and disgust with their company as well as the fact that I will never buy another Whirlpool again nor recommend it to family and friends (yeah, right, like they care).

George of Raleigh, NC June 10, 2009

I am a student and I bought a new whirlpool washer model #WTW5520SQO in Feb 2007. Since then the machine has had different malfunctions from loud vibrations to the house and grinding noise to leaving the clothes soaking wet. I called the different local service techs Certified by Whirlpool. They all came up with different diagnosis from getting a new base to replacing other kinds of parts; indeed a complex issue. They dismantled the washer on different occasions to no avail. All these took a period of about 1.5 years. Finally they said that they are not able to fix it as warranty has run out. Talk of buying time.

Ashley of Southaven, MS May 28, 2009

Bought whirpool about 3yrs ago it's now having a mildew smell in it around the seal. I have to leave my washer door open after ever wash to ensure that the problem doesn't get worse. Whirlpool Duet model. I went to the local appliance center where I bought the washing machine described to sales woman what the problem was she said yeah you have to leave door open or it will creat mold around the seal. I was never told this by her when she sold this unit to me plus I don't recall reading about having to leave door open in the manual. Sales woman told me to clean it with Bleach if that doesn't work then use Vinegar and water if this still doesn't work I will have to replace the seal.

Teresa of Miami, FL May 12, 2009

I purchased a Whirlpool Calypso Washer and Dryer set for about 1900. Its all digital panel in 2005. I've had nothing but problems since I purchased it and just recently I checked for repair and found out this machine from Whirlpool has a class action suit for selling defective washers. To repair this machine it will cost me 798.00 to repair plus 65.00 service fee. This is the highest Ive had to pay every repair has been between 150 to 400.00. Whirlpool discontinued this machine why didnt they just recall it. all they can offer me is 15% on a new one.

Rapheal of Lake Charles, LA May 17, 2009

I purchased a Whirlpool Washer and Dryer October 5, 2006. I also purchased the Master Protection Agreement for 4 years which will expire July 2010. In January 2009 I noticed rust developing around the bleach dispenser. In February the rust spot was getting worse. I was due for a yearly service in March, so I called for an appointment to get my appliances serviced. I mentioned to the man on the phone about the rust on my washer around the bleach dispenser, and was told me that rust is not covered under the Master Protection Agreement and there is nothing Whirlpool can do about the rusting on my appliance. I told him I felt it was unfair that a washer only 3 years old rusting that bad and I was afraid that a hole will develop resulting from the rust. Again, he said there is nothing they can do. I told him that I have an old Whirlpool washer that is about 20 years old and don't have any rust spots on it at all, and that he can come visit and see it for himself. Again he said they cannot do anything about the rusting on my washer. We are not asking for a new washer, we are only asking Whirlpool to replace the top portion of the washer that is rusting away. All of our appliances in our home are Whirlpool, but with the problem we are having with our washer, we are having second thoughts about purchasing Whirlpool appliances again.

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