Complain about a product or service

Whirlpool Washing Machines

Jenine of Saskatoon, SK November 7, 2009

We purchased a Whirlpool Duet Sport washer and dryer. The washer was delivered in June 2008, it worked okay for the first few months then began to get louder and louder on the spin cycle to the point where it sounded like a jet was taking off in our laundry room. We called Sears and they had us contact a technician. They came out and said it was the bearings and would have to replace it and some other parts. This was under warranty. In July 2009 we had the same problem.

The technicians came out and said it would be 3-4 weeks to get parts. They called us at the beginning of Nov. and said that the parts alone would be between 500 and 600, plus labor on top of that. Because it was fixed under warranty the first time, there is no warranty on the parts or labor now. I can see that several people have had issues with this machine. Is there anyway there would be a recall?? I will never buy another product built by Whirlpool at this point and will never recommend anyone else buy one either. I encouraged my sister in law to get the same machine when we had newly purchased ours and she has had the computer replaced already. I can not afford to purchase another machine but will have to find a way to do so.

LaDonna of Saint Joseph, MO November 4, 2009

Delivered new front loading Whirlpool Duet Sport 09-03-09. Washing machine would not stay on 10-25-09. Repairman stated on 10-28-09 I would need a new control panel and it would be in the following week. They were to do the repair work 11-04-09. The parts are not in and now the hope is to have it repaired 11-12-09, if parts available. I am a family of one and have not ran 20 loads thru this machine. The only response I get from Whirlpool is it is man made and they do no replace faulty equipment. This lack of moral and ethical responsibility on the part of Whirlpool is so wrong. Why isn't there a recourse for disreputable manufactures such as these?

Michele of Franksville, WI November 2, 2009

I purchased a Whirlpool Duet Front Loading washer in July 2007. 2 months after I had the machine it broke down. Whirlpool replaced the computer. Over the next 1 1/2 years, it has had the drum replaced 4-5 times. Whirlpool will not replace my machine. It has been the worst appliance purchase I have ever made. I feel duped and stuck. Can you help? I have read on Line that tons of others have had the same issues with noise and clunking with this machine. I can't believe they don't recall it. I am waiting for the repairman to come on 11/3 AGAIN!! God help me. I hate going to the laundromat. It takes weeks to get the parts.

Don of springfield, IL November 1, 2009

Bought a brand new Whirlpool Duet Sport washer. Used it about 15-20 times. The control unit has already failed, leaving me with all my clothes locked inside and no instructions in the manual for door lock override. (Turns out you have to remove an access panel, dumb design.) Whirlpool "authorized service" not available weekends and when I called Saturday morning was told the earliest they could even look at it would be Thursday afternoon. (Then of course, they will need to order a control unit or door lock unit, I'm sure, and maybe two weeks later they might have time to actually fix it. I will need to travel to a laundromat to do my laundry and lose many hours of time, plus I have to leave work to meet the repair guy on HIS schedule, not mine, so I will lose billable time at work. NO applaince should fail within a month like this. Buyer beware; this thing is JUNK

PRASAD of DOMMERU, India October 29, 2009

My washing machine (Fully Automated) board got damaged. I have waranty period. whrilpool customer service executive taken complaint on 9th of october for replacing the board. We are calling on daily basis to local customer sevice centre (Rajamundry) and yesterday onwards calling to hyderabad customer care centre .Discussed to suresh, kiran, sultan and Bala on many times. But no given good response.

It is already 20 days completed. Every service should complete by 7 days. But still there is no progress on this. This is very irresponsible. Please help me in this regard. Please find the below complaint refence number. service Request No:hd1009005269. Part pending No:hd1009117

Ann of Delray Beach, FL October 28, 2009

Whirlpool Cabrio washer machine has destroyed our clothes and towels. I have to buy a different washer machine and new clothes and towels

Tammy of Bellingham, WA October 20, 2009

Machine is less than 3 years old and we are getting F11 code all the time. My sister has the same machine 5 yrs. old same problem- F11 code.

Anne of Cumberland, ME October 9, 2009

I purchased a whirlpool washer on June 16-09 at appliance warehouse in South Portland, Maine. It was delivered on the 19th. It stopped working in less than 10 weeks on 9- 02-09, (no water entering) it would spin. After repeated repair efforts, parts problems hours of technician time, Gary finally got it to work on Oct. 3. It is now broken again, same problem today is Oct. 9. Whirlpool will not replace the washer as long as it can be repaired. Appliance Warehouse has a 30 day return policy. What can I do to get my money back or the washer replaced.

Dona of grapevine, TX October 9, 2009

Whirpool Duet washer and dryer 7 years old. Dryer has had a circuit board replaced and still does not produce much heat. The washer has NEVER washed properly. Clothes have always smelled moldy. Constant errors, constanly have door lock freezes, sometimes not draining properly. Today it just locked up and quit.

Melody of Copan, OK October 7, 2009

We bought a new Whirlpool sport duet set the end of May and installed it the first part of June. First we had to run a whole new circuit for the washer because it wouldn't run on a circuit with anything else. The first part of August, it just quit working. You push start and it goes off. Called Whirlpool. Had to take a day off to wait on a repair man, only to have him say he'd have to order a part--the computer control board. The parts place told him it would be in in 1 week. It never came. We called Him and Whirlpool. They did a nation wide search and found that they could not get that part anywhere. So they told us they would replace the washer and pick up the defective one. My husband has called and called. There is "no expected delivery date". I have now been having to go to the laundry mat for 2 months. I have been paying on this washer for almost 5 months, and have had the use of it for only 2! It is costing me money every week to go to the laundry to do clothes, plus the time wasted--I have to drive 20 minutes each way to town, then sit and wait on it to get done. And during the hot weather, I had to dry most of the clothes there as well. The whirlpool dryer takes a long time to dry and if you leave wet clothes sitting around on a hot day, you end up with soured clothes. My patience is gone! If they can not get a part or a replacement machine, there must REALLY be a BIG problem at Whirlpool! How can you get them to stand behind their products? I looked at this as probably the last washer I'd have to buy--now, at 50 yrs old, I'm having to lug heavy baskets of clothes to the laundry mat and pay double for the pleasure!

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