Complain about a product or service

Whirlpool Washing Machines

JIBU of TINELY PARK, IL March 18, 2010

My experience with Whirlpool is very bad. I brought Cabrio top loader 2006, run for 2yrs good. Then started so many problems after problems. Three times change the board. 4th time out of warranty. Paid to A&E from my pocket. Board went bad again. Took insurance from A&E. Before it broke, we decided to by a new Bosch. Now we use Bosch. Be careful with Whirlpool Cabrio.

Cindee of Brunswick, GA March 18, 2010

I had a Maytag Neptune frontloader that stayed full of mildew and mold and stink! Come to find out there had been a recall...I am an informed person and NEVER heard of it nor was I ever contacted by M/W...they said that I did not send in the warranty card...I ALWAYS send in the warranty cards...They would not do anything although there had been a recall.

Then I bought a Whirlpool Duet. Guess what? Same problem. DO NOT BUY THESE TERRIBLE APPLIANCES. Trouble is, Whirlpool owns sooo many appliance brands that it is impossible to get around this company. The LIE about the warranty card was totally unscrupulousand if they didn't have it the, they lost it. Too bad. Once again, the consumer gets screwed. The completely awful smell. Who can wipe down the inside of their washing machine after every use?????? The damage is that I am stuck with another sorry product from Whirlpool.

Gail of LaSalle, ON March 14, 2010

I have a Whirlpool washer which has an extra rinse cycle. The problem is that it will rinse but the clothes are not spun very dry and too soggy to put into the dryer. I have to avoid this cycle to get the clothes sufficiently spun. This is a new top loading machine.

Troy of Rockford, MN March 13, 2010

Whirlpool Dues Sport HT has quit working with an error code and door locking. The CCU has not been available from Whirlpool for three months now. I did by chance find one on eBay and it was also faulty. I cant get any support from Whirlpool because I am 4 months out of a one year warranty. The local Whirlpool dealer claims they know of 30 other customers in the Twin Cities waiting for the same part. This appears to be a know issue for Whirlpool and they should have a recall to satisfy their customers. We have been without a washer for three months. This has been a great burden on us having to go to the laundry mat and to friends houses to wash our clothes, especially for a washer only 1 year 4 months old. Is their a class action suit with other consumers with the same issues?

addie of howard, OH March 11, 2010

I had bought a brand new home and went to Lowes and boght the whirlpool duet sprot front load washer and dryer. I did not want a Whirlpool but the salesman had talked me into it. After owning it for about 6 months it began to leak and ruined my new flooring. AE Factory Service came out and "repaired" the problem and Whirlpool gave me a settlement of, I think it was 2,500.

The washer leaked again and ruined my flooring again about 6 months later. A&E came out again, blamed the problem on me. He said I need to use 1/2 of the recommended amount of the HE detergent. 2 Days later it leaked again. A&E came out deemed the washer unrepairable and I got a new washer (the same exact model though). I recieved 7,500 from A&E after 6 months of fighting with Whirlpool and A&E for the washer destroying my flooring. Whirlpool decided it was A&E's fault for not fixing it the first time.

Well, here we are agin 6 months later.... guess what... it is leaking again. A&E came out last week and said I was using too much detergent. They said use a tablespoon of soap! Are you for real? Is that getting my clothes clean? Well I tried that and guess what it is still leaking. This washer has been a total nightmare.

A&E says I have to regularly clean the washer with bleach. One guy said do not use bleach, onlly use a special formula. One guy said only use vinegar. They said I need to wipe the barrel down after each load. I would really like to go back to my top load washer where I did not have leaking issues and did not have to maintain the washer as much as this one. If you do not clean it each and every load it will begin to mold!

I think it is just this model because I know people who have front loads and they have never heard of the things that A&E is telling me. A&E Factory Service is unprofessional, unreliable and they all say something different!

Lisa of Barnegat, NJ March 10, 2010

Purchased a Whirlpool Cabrio Washer in November of 2007. I had to replace the pump due to an object getting trapped causing a whole in it. This was 2 months ago and I am now again seeing water coming from under the washer again. I was told by the repair man that the first time, they will replace at no cost and after, it will cost me up to 165.00 to repair. This is a joke!!! If the washer machine was built properly, there would not be a problem with stuff getting through to the pump area!!! I have never seen this happen before and I'm wondering why it happens with this particular model.

And to also mention, when I purchased the product, I purchased under the belief that it was Energy Star and when I went to apply for my Energy Star Rebate, I was told by the State of New Jersey that the model did not meet guidelines!!!

Wendy of Framingham, MA March 10, 2010

My Whirlpool duet washing machine is 5 years old. I am on my second motor and I have to now buy a new one. This model has always shaken and over the past 2 years we have noticed a moldy smell from the barrell and on our clothes. Many times I've had to rewash the clothes. Now there are white plastic pieces breaking off, getting all over the clothes, in the barrell and in the new motor. We have to buy a new washing machine and it will not be a Whirlpool. We need to spend more money on a new machine. We lost over 500 on the new engine and the entire barrell is breaking away.

Wendy of Framingham, MA March 10, 2010

My Whirlpool duet washing machine is 5 years old. I am on my second motor and I have to now buy a new one. This model has always shaken and over the past 2 years we have noticed a moldy smell from the barrell and on our clothes. Many times I've had to rewash the clothes. Now there are white plastic pieces breaking off, getting all over the clothes, in the barrell and in the new motor.

We have to buy a new washing machine and it will not be a Whirlpool. We need to spend more money on a new machine. We lost over 500 on the new engine and the entire barrell is breaking away.

Karen of Racine, WI March 8, 2010

Purchased the Maytag Bravo Washer from Home Depot before owning one year we had to have service A&E repair the washer. When ordering parts they said I had to wait 3 months before receiving them until I called to rush the part. Then after two years the tubs rusted to the support system and could not be pried apart.

A&E claims its because they sat to long on used about 6 months, but I would think you should be able to not use them for this long. Purchased Bravo dryer to match and the heating eliment burnt out just after owning 1 year we purchased Kenmores and had A&E take the washer and dryer not even or barely 2 years old at a cost of 2000 we will only now buy Kenmore!

Lost price of Washer and Dryer 2000 along with a lot of buyer remorse and unsatisfaction. The company should take responsibilty for there garbage products or they just may loose business.

Julie of Greenbrier, AR March 4, 2010

I purchase a Cabrio Washer/Dryer set in Aug. 2007. The dryer first had problems with the small hinges in the door not working, which caused the door not to shut. I had to call a repair man for this 2 different times. The washer starting getting loose change somewhere inside. I was not able to locate how the change got down inside. You could hear it, but not see it. It finally worked its way into the pump. This cause the pump to get a whole in it. I called the repair man. It cost me 165.00 to have it repaired. He told me there was no way to get the change out once it got down inside the washer.

Once again, change ended up in the washer. Once again, I called the repair man and it cost another 165.00 to repair. Also, once there was a whole in the pump the water flooded my laundry room. Now another 2 months later, change is again in my washer. I was very careful to go through all pockets, but either missed the change or it was already in the washer from the times before. I decided not to pay anymore money for repairs and just go buy a new one. I spent a total of 1200.00 on my washer, which lasted me 2 1/2 years. Ridiculous! I do not recommend the Cabrio!

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