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Kelly of Andover KS (07/06/08)
On Sept. 17, 2005, I purchased a Whirlpool Washer Model LSQ9110PW3. On Nov. 16, 2006 the first water pump failed and flooded my laundry room which is on the second floor of my house. Whirlpool paid for the part and of course I paid the more expensive labor. On Aug. 13, 2007, the second water pump failed again flooding my laudry room and this time I paid for the replacement pump. Tonight, July 5, 2008 the third pump failed, flooding the laundry room. I kept the last pump and now I have two water pumps that seem to have failed in the EXACT same spot. The first pump was taken by the repairman. I would like to know if I am the only person having this problem with the water pump on this machine.
All three times the washer has flooded my second floor laundry room. The first time I had to take off work to meet the repairman. I quickly learned that this replacement is something I could do so when it happened again, my husband went to the appliance repair store bought the part and we installed it. This time he will have to travel back to Kansas to help me fix it. This special trip will be costly due to the price of gas. The first two incidents cost a total of $184.59, plus my time from work. The washer cost $498.87. I feel like in a very short period of time I will have paid for another one. Is there such a thing as a lemon washer?
Pam of Lindenhurst IL (07/04/08)
Every time I wash my clothes, there is brown crud that is coming from somewhere within the wash machine. This stuff sticks to my clothes. I have thrown out a lot of clothes because of this.
Sylvia of Brookfield, CT (06/30/08)
After 3 service calls this washer still goes off balance when just agitating and definately when spinning. Not only that but it is soooo loud,my cat hides and I have to shut the door to the laundry room. It seems to bang the side of the washer when it is spinning and shuts down till I straighten or level it. It is a piece of junk.
The service people tell me it is not a Maytag but a Whirlpool. Whatever it is it is a terrible and loud washer. I've heard from the 3 different repairmen these comments the packing material is still attached you are using too much soap (not true, I've been doing washing for 50 years) the springs are not heavy duty it's not leveled you need a support plate you don't need a support plate these parts are not right, they are Maytag parts and this is a Whirlpool
Cathy of Matthews NC (06/25/08)
At Whirlpool's request I called A&E to fix my washer. A&E had us order a wrong part. We are stuck with a $220.00 part that we cannot use because Whirlpool cannot accept returned parts. A&E needs to take this part back because it was their error. Right now, all they want to do is have me install the correct board that I may not need just so they can do an exchange. I should not have to put over $600 in a washer that is under 4 years old. I am finding out that there are a lot of complaints about faulty boards from Maytag. Is there a class action suit going on? If so, I might be interested in joining in. I will not buy another Maytag washer.
David of Castaic CA (06/20/08)
We purchased the Whirlpool Cabrio washer and dryer approx 15 months ago. Since aquiring the set, the washer has leaked at least 6 times. We have had a technician come out to service it on two different occasions, but both times he told us that there was no problem with the unit. If there was no problem, it shouldn't be leaking! We assume it is unbalanced or unlevel, but the washer never shows unbalanced or has any error of any kind. It completes the cycle and puts water on the floor. I would say it puts out about a liter of water on the floor.
We have wood floors and the boards have started lifting in the laundry room.
Emily of Marshall VA (06/19/08)
We purchased all of our applicances from from Sears 4 years ago (new construction) including the Calypso washer and dryer, thank goodness we purchased the extended warranty on all, as Sears has been out numerous times to repair all the applicances, but my main complaint is the Calypso Washer.
In January 08, Sears replaced the pump only after they forced us to sign a waiver before they would even touch it, because my washing machine sits in a drain pan and they didn't install the drain pan. However, they installed the washer in the existing drain pan upon delivery and installation! We signed the waiver (I need my washer) and the tech destroyed the drain pan and damaged my floor, basically she forced me to give her permission to do so.
February 08 the extended warranty expired, June 08 the pump quit working again and Sears only warrantys part replacement for 90 days. BTW - the previous Whirlpool calypso model and Sears Kenmore had a class action suit against them. Sounds like the newer models owners should do the same. Sears techs even told us to get rid of it. Sears told us it would be a $70.00 service call fee, just to look at it and then probably $250.00 for a new pump (we are guessing it's the same problem, as it's behaving the same as before)
My husband and I decided to not dump any more money into the Calypso. I'm boycotting Sears. I purchased a new machine from Home Depot last night...wish me luck.
John of Los Angeles CA (06/17/08)
Whirlpool lists this Company as a certified whirlpool repair company. I phoned them on recommendation from whirlpool. The technician came to my house to diagnose the problem for $29.99. He diagnosed the problem and said I needed part#8182706. I phoned whirlpool and informed them that my washer was only 3 months out of warranty and if there was something they could do on the warranty. Whirlpool agreed to give me the needed part at a 50% discount. I ordered the part from Allen and Son's. Whirlpool has a policy that you cannot return parts. I reinforced this to the tech. He called his office to verify the part number. He gave me the part number and I ordered over the phone while he stood there. He phoned the day after and said he gave the wrong part number.
I phoned Allen and Son's and they said there was nothing they could do because I should have ordered the part from them at an inflated $186.00. When whirlpool only charges $169.99 for the same item. Now I am stuck with a part I paid a total of $105.00 including tax and shipping. I also paid $29.99 for an incompetent diagnosis from a Professional Repair Man Total I am out of pocket $135.00 and nothing fixed. Allen and Sons finds nothing wrong with their mis-diagnosis and inconvenience.
I am out of money and we still have no washing machine. I have little children and laundry is constant.
Laura of Minden OTHER (06/16/08)
I bought a Whirlpool Calypso washer and dryer in October of 2001. The cost was $999. for the dryer and $1799. plus 15% tax plus extended warranties. All total almost $3800 Canadian. In January of 2003 the washer was not working and the display said LD (long drain) so I called the service company and they sent out a repair man that had never worked on these machines before. Good job it was under warranty otherwise I would have paid this guy for 2 1/2 days to learn about the machine. After the end of the second day he told me that there was yellow balls in the washer and that my kids must have put them there and that wouldn't be covered by the warranty. Turns out that these balls are part of the pressure lock system that tells the machine when to drain the water.
On the third day that he arrived he said I needed a new pump, which had to be ordered from the US as these machines have been discontinued. I waited another 3 weeks for the pump to arrive. Laundry is a mountain by now with 4 kids. Finally the new pump came and he installed it but we were still getting the LD error message. Finally I think he gave up and ordered me a new washer. They delivered it at the end of February, 5 weeks without a washer after spending $3800.00.
Then I moved in Dec of 2003 and by the summer of 2004 I had to replace the pump again (around a $70.00 item) but still under warranty. Another 4 weeks without a washer. In December of 2005 another pump had to be replaced. In December of 2007 the pump went again and this time it was not a $70.00 part as they changed the part and you can no longer just get the pump, you have to order the motor as well, a $230.00 part. By now the machine is no longer under warranty. Christmas time is not the time where I have an extra $230. plus a service mans fees. I can't pay anyone to learn about these machines especially since they have been discontinued.
So we changed the pump ourselves in March of 2008 when I had the extra money for the part. For Dec, Jan, Feb and part of March I had to go the the laundromat at a cost of $32.00 per week, and that was without any drying, then I would come home and spend a day and a half just drying the clothes. Now it is June of 2008 and my husband and I have moved the washer out to our front porch (good we don't have any neighbours) and we are taking it apart. The $230 pump is only 3 months old. Don'y ever buy one of these machines, there is a design flaw with them.
Matthew of Hubbardston MA (06/10/08)
I got a brand new Whirlpool dishwasher and had it professionally installed. The dishwasher is used once every 5 or 6 days for our household dishes and pans. After 5 years the motor lower main bearing started seizing up. The motor shaft and bearing sleeve are too tight of a fit. The oil was in the reservoir. But I filled it further and directly oiled the shaft and bearing sleeve. This solved the problem for several months, when I had to re-oil the shaft and bearing. There is no way this bearing failure is due to normal wear.
Also the dishwasher is located in a cool, well ventilated cabinet area, so there wasn't any overheating. I even made more ventilation holes on the base panel just to be safe, after the first time repairing. This repair would have financially rendered the dishwasher junk if I had to rely on a service technician to do it. I will never buy another Whirlpool appliance again. Their quality has really slipped in the last 10 years, not just with dishwashers, but with refrigerators also.
My time, which could have been better spent otherwise.
Lisa of Brownville NY (06/09/08)
I bought the washer/dryer set (Calypso by Whirlpool) four years ago. When I first received them the dryer had numerous issues with the circuit board. The set was still under warranty and the dryer was a floor model so I let it go.
The set cost my husband and I almost $2,000, and two days ago the washer stopped working. Granted it has been four years, but I was not aware of the issues with this set until I looked it up today. I feel some kind of recall should have been made since they are less than high end. In addition I cannot find anyone foolish enough to take this set off of my hands (the reason I started researching). A bit dumb on my part to not research earlier, I agree. I am going back to the basic dial no frills washer and dryer, and I will never buy Whirlpool again.
Have to buy another washer at a very financially inconvenient time in my life.
Ron of Fairfax VA (06/09/08)
My wife and I purchased a Calypso Washer and Dryer in Aug 2001. I purchased the extended warranty from the appliance store. Good thing. After about 2 months, the circuit board went out. Turns out there was a recall on it which the repairman said, but the store denied that there was.
The washer worked OK for a few years. Once it wouldn't complete the cycle and had a bad drain. It was fixed. Suddenly, strange streaky dark oil like stains showed up periodically on many white and lighter colored items and we couldn't figure out where it came from. Contacting Whirlpool was problematic and they were trying to say in so many words it was my fault.
Now that I'm reading these articles on the Internet about other people's problems, I realize that Whirlpool knew they had problems with their machines and probably told employees to basically ignore consumer complaints. The dryer needed a new heating element after about 5-6 years, but has worked OK. We have not had a mold problem to date, but lately, I have noticed that after large loads, it does smell somewhat moldy when the load is done. I only use the gentle cycle now on all loads. The washer is still working, but we are in the process of replacing it with a new one (not a Whirlpool). We will never buy another Whirlpool product.
We have had many clothes, socks and towels ruined by this washer. It has not helped that the service department of the appliance store is in another nearby state and prompt service are not words in their vocabulary. They only schedule service in our area 1 day per week (if that) and because of traffic, it can sometimes take them 2 hours to get to my home. The actual cost of time off from work to deal with the washer and the aggravation cannot be measured in $$..only in stress. I would say that both my wife and I had to take at least 1 week of work time off in dealing with these repairs.
Sharon of Platte City MO (06/06/08)
Bought the calypso washer and dryer on 3/18/2002, for 1,800.00. Worst washer I've ever owned. My new G.E, is being delivered today. I'll NEVER buy a Whirlpool appliance again!
Out 1,800.00 in a few years. Had damage to cloths.
Sheila of Verona MO (06/05/08)
We brought a Whirlpool Cabrio Washer and Dryer in Sept. 06. Every since we got it we could not get it to level. We just spent 250.00 to fix the circuit board. The machine is still not level and we will not purchase another whirlpool. It was just about a week or so after the warranty expired that the machine really malfunctioned.
No matter how many times we move the washing machine it will not level. It bangs and there are only 4 springs that hold it together. There is nothing that holds the tub in place at all.
Michelle of San Francisco CA (06/02/08)
We purchased a Maytag Bravos (now owned by Whirlpool) in November and have had the repairmen out FIVE TIMES. Now it doesn't work at all. Every part of it has been replaced. It's been a nightmare and Whirlpool keeps making us jump through whoops.
First it would just stop in the middle of the cycle. Then it wouldn't work in the hot water cycle. Then it would short circuit and say to clean the washer. Then it would stop again and not finish washing the loads. Now it doesn't work at all. A thousand dollars worth of misery.
The people at Whirlpool are a pain and push you to the limit.
Gail of Sc Plns, NJ (06/01/08)
i purchased a whirlpool calyspo washer 4 yrs ago,and now come to find out after its is no good and will cost over 500.00 dollars to fix with a 30 day guarentee on the part.
ive had mysterous stain on brand new light colored clothes, my laundry room smells like mold never new why. and now after reading i now why because i spend alot of money on a lemon washer and....i go and spend a couple extra 100. on a dryer to match now i have to go out and get a new washer and on top of it the dryer will not match anymore.
Richard of Mckinney, TX (05/27/08)
Unfortunately I am relieved to know that I'm not the only sucker that spent $2000 on a whirlpool duet washer and dryer with mold problems. I purchased the pair in 2004 with extended warranty from Lowes and have had several repair techs out to do something about the mold and all said the same thing, clean with bleach, wipe it dry after use and leave the door open.
Like another post, I did not buy a product to make my life more difficult. The mold is in our clothes now like many other post, we also experience the washer attempting to walk out of the laundry room during spin cycle. The dryer has been repaired for a warped drum, multiple drying sensors, and a lint trap that does not catch the lint.
Alice of Chestertown, MD (05/26/08)
I have used my Whirlpool Cabrio Washer for less than 8 months and it has literally exploded and distroyed the clothing inside which consisted of 1 sheet 1 mattress cover 1 pr. of underware (not even half a load). At the price I paid for this it averages at over $100.00 a month!! And believe me it is completely distroyed.
Judy of Orlando FL (05/25/08)
I bought a Calypso washer and dryer. Most costly mistake I've ever made. The washer tears up my clothes and it takes 2 1/2 to 3 hours to dry a load of towels. This is energy efficient??? Servicemen can't find anything wrong. I have had my vent professionally cleaned, no improvement. I will never buy anything made by Whirlpool again.
Brandy of Evansville IN (05/20/08)
we purchased a whirlpool calypso washer and dryer upon moving into our new home in february of 2006. this month of 2008 we are calling repair men because it is giving us the led lights of ld which in the product manual means long drain. we checked the drain, not kinked or clogged. we tried running it through a normal cycle, it will not drain.
i called four service techicians of whirpool appliances and all four told me they do not work on the calupso washers or dryers any more because they are too expensive to repair and the repair does not last. they all said it is the pump and it has burnt out. they also told me the longevity of this style is about two years. i was very disappointed to hear this and even more so when i asked the cost of the replacement of pump. the cost was between $500 and $650. that is WITHOUT labor costs.
my husband and i bought whirlpools because we was under the assumption that the set was going to last us 20 years with minor problems here and there. needless to say we are the parents of four children under the age of 2 and we need a washer that is reliable. we will be shopping for a new washer this week and we WILL NOT be purchasing any type of whirlpool washer. we will ot be purchasing any whirlpool appliance in the future. we feel that if this a common problem the calypso model should be taken off of the market or whirlpool needs to make a better product.
Heather of Gallatin, TN (05/15/08)
I purchased a Cabrio w\d set in Nov 06 and have had problems with the spin cycle for the last two weeks. The service calls I have had from the company that does the extended warranty with, does not seem to know how to fix the washer. LD keeps being displayed on the washer and will not spin. First, it was a loose wire, then lint in the drain line (?) and now the drain pump, and the technician knows this without even coming to check the machine this time, or so he says.
I have called Whirpool and the service company and have been told it will be 5-7 days to order the parts. I was told these parts could not be overnighted b\c this would be an additional charge, is this not why I paid for the extended warranty?
I don't know about anyone else but with 3 kids I cannot wait a week to wash clothes let alone the two weeks my washer has been not working consistently I am really frustrated with the service I am getting from both companies.
Kathleen of Ebensburg, PA (05/14/08)
I bought a new stackable washer and dryer on line from Whirlpool Everyhome Partners because of a program whereby Whirlpool offered good discounts to employees and family members. The washer and dryer were delivered on October 8, 2007. Immediately there were problems with the washer. After the final spin cycle, there would be a puddle of water on the floor by the right front foot, probably 1/2 cup or so. Many times the door would fail to latch completely so the washer would stop in mid cycle. After much trial and error, I found that if i turned the right knob to stop, pushed on the latch HARD, and then re-set everything to the wash cycle i wanted, it would run. I am now in the habit of shutting the door VERY HARD to keep this from happening. Sometimes it still does.
But the big, frustrating problem is the leak. I have lost count of the times I have called Whirlpool, given them all the info once again, and then they put me on hold and call an area repair service. Please note that my in-town Whirlpool dealer refused to come out, saying they don't work on that type of machine because there's all kinds of problems.
The first repair man that I had came on November 2, 2007, spent quite a bit of time, told me he was ordering parts and never came again. I left many messages - one time I actually spoke to him and he said the parts were on backorder. I called Whirlpool on March 18, 2008 and was told parts were never ordered and they also left a message with him and he did not return it. Whirlpool contacted my in-town repair service who now agreed to come out and look at the machine. After three visits totaling probably 5 hours, the latest of which was yesterday, the washer still leaks and they can't figure out the problem and don't want to spend any more time on it because they are losing money. I don't blame them at all for not wanting to deal with it anymore.
Regina of Washington WV (05/12/08)
My Whirlpool Calypso washer just does a horrible job. The sealing ring around the top has mold on it. Clothes come out totally wrinkled and not clean. There are always streaks down the front of the washer, but I never see it happen. I don't know where the water is coming from. Clothes come out with picked places on them and detergent streaks on dark clothing. I wish I had paid a little more and got a front loader. The dryer does not help get the wrinkles out of the clothing. Sometimes when set on 45 minutes, it quits in about 20. All in all this washer/dryer pair are real duds.
The economic damage would be the cost to replace them after just 4 years.
Michael of Washington NC (05/08/08)
Bought Whirlpool Washer and Dryer in either 2005 or early 2006. We started having problems with the Washer almost a year later agitator defaulted so we commenced to loading fewer clothes than allowed. Currently we experienced a problem with water leakage. We found that Whirlpool uses epoxy on what's supposed to be new motors. Why would a new washer motor need epoxy? Epoxy is a substance used to prevent leakage. Problem found Saturday, May 3, 2008.
We called Lowes first; they tried to make us find receipts. Proof of purchase was in the system(Lowes Credit Card Purchase). After discovering we bought the pair Lowes had us contact Whirlpool. Whirlpool seemed nonchalant and did not rectify our situation. We told them about the epoxy but they told us we would still have to pay to have it repaired. Never again will we buy another Whirlpool appliance.
Charlotte of Missoula MT (05/05/08)
I purchased my Whirlpool Duet in 11/06. We have been having mold problems that even ends up in our clothes. Lately, we have significant respiratory problems as well. i called Mark at Lowes, whom I bought the washer/dryer from for purchased for almost $2,000. He said he'd never had a complaint and he couldn't help me and I should call the company. I think there needs to be a class action suit initiated regarding this product.
Charlotte of Missoula MT (05/05/08)
I purchased my Whirlpool Duet in 11/06. We have been having mold problems that even ends up in our clothes. Lately, we have significant respiratory problems as well. i called Mark at Lowes, whom I bought the washer/dryer from for purchased for almost $2,000. He said he'd never had a complaint and he couldn't help me and I should call the company. I think there needs to be a class action suit initiated regarding this product.
Susan of Franklin TN (05/03/08)
We purchased a set of Whirlpool Duet washer and dryer in Sept 2005 for $2500 after tax from HH Gregg. The dryer needed a new 'computer board' or something within a few months and then the washer has had a horrible disgusting smell in it since the first few months and the inside of the rubber rim is full of mold no matter how often I clean it. It shakes and moves across the floor on the spin cycle. Just in the last few months has started leaving grey oil looking stains on my clothes (especially towels) and ruining them! This is the most expensive set of junk appliances I have ever purchased. We will NEVER buy whirlpool again... EVER!
I will have to buy a brand new washer after only 2 1/2 years. No one at the store told me that my $1100 dollar washer would be garbage in 2 years!!
Helen of La Canada CA (04/30/08)
I purchased a new Whirlpool Duet HT Washer and Dryer from Pacific Sales. After one and a half month the washing machine would not turn on and would not work. I called the Pacific Sales Appliance Repair and they could not send anyone out for two weeks to take a look. I then called Whirlpool and had their factory-authorized repair center take care of it. A part was ordered and yet when the new part was installed the machine would still not work. When I asked Pacific Sales to replace the machine or give a refund so I could buy another machine, they pointed the finger at Whirlpool. Pacific Sales sold a defective product and would not take any responsibility to replace it and claimed Whirlpool would not take it back.
As a consumer, it was frustrating for Pacific Sales to be so negligent once a customer has purchased a product and not stand behind what they sold. They should have replaced the washing machine and taken it up with Whirlpool directly. Apparently, Best Buy purchased Pacific Sales and customer service is non-existent after a consumer has puchased a product. I will highly discourage friends, family and other consumers not to purchase any products through Pacific Sales.
Hours spent going to Pacific Sales and calling. Time and money spent taking dirty laundry to laundromat or friends homes. Waiting around two days for service. Stress and frustration.
Victoria of Fairfield, CA (04/29/08)
Purchased a Whirlpool Duet front loading washer and dryer in late 2004. In 2007 the washing machine and dryer began producing foul odors during operation and the washing machine fails to run intermittently due to Error Codes F11 and DL.
When I contacted Whirlpool customer service to complain and to voice my concerns about the volume of consumers who had the same problem, I was sent an email back advising me to find a service repair for the washing machine. I specifically asked if there was a recall and replacement program in place to address this concern, and Whirlpool did not even acknowledge my question.
I have not reapired the washing machine yet, and will call Whirlpool to see if they have changed their attitude about repairing the machine at their expense due to the rising number of complaints. I see that one consumer on a blog reported that Whirlpool actually replaced the faulty board at no expense to the consumer. If am not able to convince Whirlpool to fix this washer, I may have to incur up to $500 to repair it. I would rather find a way to encourage to Whirlpool to do the right thing, rather than incur the expense up front.
Cheryl of Desoto, KS (04/25/08)
We have a whirlpool duet front loading washer and companion dryer. Just after the warranty expired, the washer developed a loud knocking during the spin cycle. We had a service call ($75) and they said it would cost about $400 to replace a part in the machine.
We are a empty nest couple who don't use the machine with frequency. We contacted Whirlpool, explained this situation and received the response that the warranty is expired. I understand, but no more Whirlpool products for us.
Renee of Charlotte, NC (04/25/08)
Purchased Calypso W&D when it came out. Within the 1st few months problems started. From Error codes to mildew and irremovable stains I have had every problem possible. I thought I had 4 repairs but when I really went over it with my husband its 5 times for washer, 2 for dryer and the final time was 4/22/08. I was told it could not be repaired and it rusted from the inside out and FYI no one covers rust.
The Sears tech kept telling me I must have had water damage (Absolutely NO water damage). The entire motor and all parts had rusted beyond belief. My floor is ruined and covered in at least 2 inches of rust. The cover on bottom of washer had about 3-4 inches of rust. I've called and emailed Whirlpool an uncountable amount of times to such frustration I turn into someone I don't like very much. I've dealt with many problems with companies and have never faced such blatant disregard in my life.
Over $1,200 in repairs, at least $1K to $2K in ruined laundry, ruined floor, time and frustration along with a temper and indescribable helplessness.
Hope of Nashville, TN (04/24/08)
My Whirpool Duet washing machine SMELLS!!!! I have complained many times and the tell me they know about the problem, but it's not covered under warranty.
My entire house smells like mildew!
Melanie of Jacksonville NC (04/24/08)
Oh happy day! I have a Speed Queen and love it! I got rid of my Whirlpool Calypso washer and dryer! The worse piece of equipment ever manufactured! This is how bad it was - I washed a pair of pants, inside out, normal wash, cold water. I mistakenly left a tissue in the pocket. We all know what happens to tissue when it's washed. Not this time, when I reached in my pocket and found it, it was as soft as the day I put it in there. Water never touched it! So much for clean clothes. Speed Queen is great. So durable! It's not fancy but it works and works well. I had to order it and was told it would be 5 - 10 days - it was in the next day. Best warrenty on the market too! I love my SPEED QUEEN!
Vernon of Durand IL (04/23/08)
I bought a whirlpool cabrio washer and dryer, it started leaking 1 year after buying it ,we paid 80 dollars for a plastic part and now 6 months later it is leaking again it does not get your clothes clean and it has ripped alot of clothes the dryer is junk to ,it wont shut off unless you manualy shut it off we paid 1,600 for the pair I will never buy a ANOTHER WHIRPOOL PRODUCK AGAIN.
Rene of Sauk Rapids MN (04/16/08)
The Whirlpool Duet Washer is a real Gem. This washer is the biggest piece of junk that I have ever used. The washer was purchased approximately 2 years ago and has never cleaned the clothing. The washer leaks water, which by the sounds of other postings, I certainly am not alone here. The washer does not spin all of the water out of the clothing. There is a large amount of water remaining in the washer after the cycle has completed. I will take back my 12 year old Amana top loading washer anyday over this expense piece of crap.
Whirlpool argues with you on the phone. They know that they have an issue with this washer and they do not want to do anything about it. I agree, a class action is certainly necessary here. I will never purchase another Whirlpool product in this life time and if I have anything to say about it, neither will anyone that I know. I wonder were they are making these washers at?? Probably not in the USA!
Sonja of Moorestown, NJ (04/13/08)
Purchased Whirlpool Duet washer and dryer May 2006. I have had several service calls for washer and parts replaced. Washer grows MOLD!! It grows in the door gasket and detergent tray (maybe more places that I can't see). I have been told to bleach, leave door open.
I was told by one repair person that I just had to clean it out every week! I did not buy a washer and dryer to create more work for myself.
Washer also leaks. We went away, and came home three seperate times to a flooded laundry room. Was told to shut off water supply after each use. Clothes smell! Dryer takes over an hour to dry a normal load of clothes. Sometimes it does not run a full cycle - I will select a 40 minute cycle and then find that it has stopped running after 10 minutes.
I have complained to Whirlppol many times. They have sent out repair person several times, but refuse to refund money. They tell me this is normal to have to clean mold from washer.
James of Omaha NE (04/12/08)
In Dec 2002 I purchased a Whirlpool top loader Calypso wash machine, on July 3,03 we had a service call to clean the pump,for which we paid 56 dollars. Nov 13,03 we had a service call to replace the pump. July 14,04 we replaced the timer, July 19,04 we replaced the pump. July 27th, 04 we replaced the ujoint, Aug 27,04 another new pump. Sep 27,04 another new pump. we had well over 10 additional service calls since then with the final one declaring the machine unrepairable.
There was a class action suit filed and my wife and I both had to fill out the forms and submit a claim with repair and purchase documentation. We did and mailed them June 5th of 2006. we both had to fill out more info on a subsequent request and then finally in a letter dated Mar 5 2008 the informed us that we did not qualify. We submitted proof of everything necessary to qualify and are stilled being put off. The wash machine was unrepairable and we replaced it with a different brand.
We were without a working wash machine for many days resulting in having to go to a laundry mat on three different occassions and finally the machine died.
Timothy of Honeoye Falls NY (04/08/08)
My wife and i bought a Wirlpool washer and dryer in 2001 in the 1st year we had to replace tub the washer timer mech the year after the dryer timer went i had to peplace the cabinet on the washer due to rusting 2 years latter the timer in the washer went again and cabinet started rusting and these app are not in a basement,they are on a 1st floot also the top of easher started rusting
whirl did replace that last year the stop switch on the washer went and now the dryer is not working. My mother has a washer dryer that are 25 years old never had to have repaired i think that since wirlpool has bought out several of it comp it really has cheapend up their products.
just a real pain to deal with
Amy of Liberty NC (04/07/08)
I purchased a Whirlpool Cabrio washing in Dec, 2006. I noticed the bleach and fabric softener was not dispensed after a wash cycle. This happened two months after the manufacturer warranty expired and I did not purchase the extended warranty. The repairman had to replace the log that contains all the valvues for each dispenser. The part was on backorder for over two weeks and costs $120.00. The repairman also stated that he sees this part go wrong alot on the Cabrio. Very disappointing for a washing machine that cost $1000.
Mary of Jacksonville FL (04/07/08)
I am so glad I found this site because I thought I was going crazy. I mean who would have thought that a new washing machine would have so many problems. I bought my machine 2 years ago. A whirpool Duet washing machine. I am so thankful now that I talked my husband out of buying the dryer. The machine has had spinning problems from day on and now floods my floor everytime I do laundry.
I have had dry wall damage and increased electric bill due to the fact that I have had to redo my laundry. I will never again buy a Whirpool product. It Sucks
Harriet of Philadelphia PA (03/28/08)
Purchased a Whirlpool LHW0050PQ front load washer in 6/07. In February it stopped spinning. To make a long story short, 6 weeks, 4 service calls, 4 missed days of work, 3 new parts later, machine still does not work. Same problem. Whirlpool customer service is absolutely no help. They're content to send the repair people, metro appliance, out, time after time after time and keep replacing different parts. They never have parts in stock, so there's always at least 2 weeks between determination new part is needed and installation of new part. Whirlpool should be overnighting parts, but doesn't. I would NEVER buy a whirlpool product again because of the poor customer service.
Marcy of Hillsborough NJ (03/20/08)
Purchased new Whirlpool wtw6600SW2 washer from Lowes. Large leaks all over the floor. Called service but they found NO problems. Tested and washer didn't leak. Started using washing again. Washer leaked again with another service call placed. Searched the web to find out if anyone else has this issue. From other posts, seems to be a problem with these type washers. The design flaw must have been carried over to the new 6600 model from the earlier 6200 and 6400 models. 2 inches of water on the floor is unacceptable each time I do 1-2 loads of laundry. Had a Fisher/Paykel washer for 4 years that never leaked, but decided to go with Whirlpool. WHAT A MISTAKE THAT WAS! I am washing clothes, not my floor. I should not have to use a mop after washing clothes. Need to keep these manufacturers accountable for merchandise that doesn't stand up to their claims.
Washer exactly 32 days old. 2nd service call, certainly expect there to be more. Damage: $800+ cost of machine. If leaking continues, drywall and carpet damage to follow.
Jim of Lawrenceville GA (03/17/08)
These products have never worked correctly since purchase. Now I have F-11 codes on the washer. The only way to fix is to purchase a new control board and new motor control board for $300.00 I also need a new basket bearing. The only way to get the bearing is to purchase a new rear tub half for $350.00. The dryer has never dried the clothes properly. Using the automatic settings leaves clothes damp no matter how dry you select on the settings.
The cost of these two appliances together is over $2,000.00. Biggest piece of expensive junk I have ever purchased. My electric bill has gone out the roof due to the dryer times required to dry clothes. Whirlpool has made these machines expensive to purchase, expensive to repair. I just want other people to know they should not buy from Whirlpool.
Janet of Mount Pleasant SC (03/16/08)
We've had this washer not even 2 years, and it is costing us a lot of money to repair along with frustration. Our washer started leaking a considerable amount of water. We talked to Whirlpool and went on their site to find a service company that is backed by them. After 6 weeks, our washer is still not working - in fact, they came and got it after coming here 4 times replacing part after part after part. Still leaking. They only came to get it to all of the water leaks from the washer, the water penetrated through the floor and caused leaks from the floor of our second floor, to the ceiling of our first floor. The service company that we got through Whirlpool has given us poor service, and when they came to our home the first time, they leaned on the walls in our laundry room and they are black and won't come clean. We still don't have a washer; and after 3 weeks, WE CALLED THEM for an update, and they said they had to order yet another part. They told us this was going to be very expensive, and they've already sent us a bill for nearly $400.00 for parts and labor. AND now they tell us it wasn't the gasket, it wasn't the door latch, it wasn't the gasket the second time. NOW they say that the door is warped.
Each time they left after servicing our washer, they failed to put the washer back together all the way, but told us it was ready to go. This is not the only problem we've had with this washer. Laundry never smells clean, door gets jammed and locks on its' owns, some days the washer just won't start. You REALLY can't wash as much as they say you can unless you love your laundry all tied up in knots. The service company is trying to charge US for their misdiagnoses and blames it on Whirlpool. We're being charged for them to learn on our washer, and this is NOT fair. Whirlpool needs to recall this washer, and there needs to be a class action lawsuit. It is horrible to spend so much money on an appliance that you expect to keep for 15-20 years, but ends up costing more than you paid for after after just 2 years! How fair is that? And the service companies that are on Whirlpool's website as certified to work on their products, DO NOT know what they're doing--and it's all at the customer's expense. This is so, so wrong. After 6 weeks, we're still without our washer.
Black walls, wet tile floors, leaks from the floor in laundry room through the ceiling beneath it. This is our new home - only 8 months old.
Hermine of Forest Hills NY (03/12/08)
We are appealing to you to intervene with Whirlpool and Sears Repairs to assist us in getting our washing machine fixed. The machine is under warranty with Whirlpool. When the machine started making strange noise, we called Whirlpool who sent repairmen from A & E Factory Services. They made two service calls. The first repairman said that the parts needed would cost much more than the price of a new machine. Nevertheless, we got a call that the company would order the parts and fix the machine. A second crew unsuccessfully spent an afternoon trying to repair our machine. A & E Factory Repairs Services of Sears (located in Texas) basically ordered the entire machine in parts. When on the second visit, they failed to put all the parts together to get the machine operating, the service people unceremoniously departed, leaving a dangerous mess of new and used parts, some of them quite large, a few unopened, in our living room.
Now our machine can't work at all and our living room is a mess of parts that we don't know what to do with. We have not been able to get help from anyone at A&E which says that they need to order MORE parts that are on INDEFINITE backorder. Our warranty states that if our machine cant be repaired after three service calls, we could get a new one under the contracts no lemon Clause. A & E has avoided our ability to do this by being unreachable, by not providing us with fax or address of operation and not disclosing to Whirlpool that our machine is beyond repair.
Michelle of Livingston, LA (03/10/08)
I purchased a Whirlpool Duet washer 3 years ago. It has foul odors and mold inside. I have tried every remedy that I have been told (bleach, weekly tablets, leaving door open, ETC) nothing works. Now I have water leaking out the front door and Sears repair says that they can not fix it.
I have heard from many people that they have the same problem. I want to know what Whirlpool plans to do to correct these problems or if they plan to recall these machines.
Sue of Centennial CO (03/09/08)
I purchased a Whirlpool washer for $408.63 on 3-10-07. On 11-19-07 I had service our for repairs, and they replaced the timer--though also stated at that time that the machine had a burning smell to it at various times. In Jan. of 2008, service came out again as we again stated the occasional burning smell. This time the motor was replaced which cost more than the actual cost of the machine in March of '07. This was just 8 months after purchasing this machine (very gently used, though it is a commercial grade capacity AND an energy start efficient machine). I'm beginning to wonder what the next problem might be. Of course, the warranty will be expired the next time, and it will undoubtedly will cost us instead of the manufacturer.
Can't ANY company make a product to last like they used to, for 20-30 years? Or should I rephrase that to say, Won't a company CHOOSE to manufacture a product that WILL last 10-20 years, and make the product with pieces other than cheap plastic that break in less than a year? I challenge some company to care enough about consumer spending to make products to last BECAUSE they CHOOSE to. We all know the technology is there, it's just that they CHOOSE to make sub-standard products for just the reason I mentioned. So WE the consumer begin to think it's NORMAL for a product to only last 1-3 years, and how LUCKY we are that it lasted that long. IT's NUTS the way these manufacturers suck the money out of consumers and don't stand behind their products. Just quote their warranty plans, or lack there of.
Kyle of Sapulpa OK (03/02/08)
Purchased a Whirlpool Duet Washer/Dryer from Lowe's. Dryer has been fine, Washer...everything started smelling like Body Order AFTER it was washed. Moldy smell on everything, especially towels. 3 trips from Lowe's authorized repairmen and it still smells. We found moldy gunk built up under the agitator, but can't get to it (neither can repairman) then it started snagging and tearing up the towels. Finally, the front control board cracked and now we get f11, which means more trips from repairmen who can't do anything to fix it. Looks like Whirlpool's planned obsolence is back and in force. Is there any Federal agency looking into this company's success at producing these machines?
We're out $1000 for a washer that washes in moldy smell and potentially mold problems in our house.
Bryan of Allen TX (02/22/08)
The Calypso Washing machine developed a problem of draining the water. Being a do-it-yourselfer, I turned it over, removed the pump and found that 'clothes debris' was stuck in the impeller. The design of the pump was such that made it impossible to remove such matter making it a 'disposable item'. I put in a new pump. The replacement pump was was not OEM and a much better design; it is serviceable. Another problem: clothes getting holes after washing. We have determined that it is the washer. The 'calypso action' bottom that rocks, has a 'gasket' that is not continuous around the edge of it.
At the point where the 2 ends meet there is a gap. During the 'action' these ends act more like teeth and clothes get caught, pinched, and holes created by this very poor design. It has developed a new problem lately. Now it does not complete the wash cycle and keeps displaying C1, beeps and stops. Needless to say, the clothes are not getting clean. I should have bought a used washer or picked one up off the street that was ready for the garbage truck; I would have been happier with it!
the cost of the new pump was $150, the price or ruined clothes via holes is over $200, and now that it is not cleaning good, priceless!!?!?
Anne of Gaffney SC (02/17/08)
I purchased the Calypso Washer and Dryer on August 17, 2006 (that is LESS THAN 2 years ago). Within the first year (approximately 9 months), the circuit board on the dryer went. I called the store where I bought it, and they put me in touch with who does the warranty work. He did replace it, and within 3 months (and a couple of days) of my warranty expiring, I still have trouble with the dryer not completing the dry cycle. I can put it on 23 minutes to dry, and it will dry for about 5-8 minutes, then stop. And no, I didn't purchase the extended warranty, I figured that is why they're so expensive - they must be top of the line, huh? Why should I spend another couple of hundred dollars just to make sure? What a racket!
Today, we got up to water on the floor. The washer isn't draining. And better yet, we can't just pop the agitator off to see if there is lint or a sock, etc. clogging it - bet we've got to have a special tool? This is the bottom line. I will never buy another Whirlpool product again. I will continue to pay on a washer and dryer that is bad, because, well, what choice do I have. BUT the thing I CAN do is make sure I share my experiences with everyone I run into. Let them know the good ol' $300 knob washers will outlast Whirlpool's new and improved $800+ machines! My youngest son and his wife, are building a new home. Guess which product they won't buy? The $300 machine I bought (wasn't a Whirlpool) back in '91, managed to work fine through numerous wash loads a day, with children in the home, times 10+ years. Now the expensive washer can't make it 3 loads a week with 2 adults for 18 months.
I still owe approximately $1100 on the washer and dryer. I can't afford to have it fixed, because I can't afford to stay home and wait for the repairman, let alone have the money to PAY the repairman.
Donna of Okc OK (02/15/08)
Well, we bought all high end appliances as we have a large family and they get there use. But we have had issues with all 4 of them. Washer, stove, fridge,and dishwasher.) My main problem is our front load DUET washer I paid extra $ to save wear and tear on the clothes and the machine is EATING the clothes up, they keep getting caught in the seal of the front washer. Whirlpool doesn't seem to really care that they aren't making quality products. I understand that things break and there are issue with appliances but all 4 needing servicing?
Josh of Benson AZ (02/15/08)
Purchased the Duet Washer and Dryer yesterday. Installed that night and get the Low Water message. Did the trouble shooting. Still no work. 2 little girls waiting on clothes as the last one went out mid wash. Bought it from Lowes and since I didn't pay for them to deliver it, they didn't want to come out to replace it, even though it was in the first 7 days. Did what they said and called Whirlpool. Trouble shooting again, still doesn't work so they said they could have someone come out 11 days from now. What the heck?!
Bob of Brighton MI (02/03/08)
Please disregard my previous post on 12/27/07. We have a 3-year-old front load Whirlpool duet washer that had a major failure. This was a $1,000 unit when purchased. The total repair cost for this recent failure is $1,050 and parts are back ordered for several weeks. Whirlpool has offered to cover the cost of parts only. However, the parts may already be covered by a limited warranty. I am still negotiating with Whirlpool. This issue has been resolved in a positive manner with Whirlpool and they deserve to be recognized.
Kevin of Columbia SC (02/02/08)
I bought a Whirlpool washer from Lowes approximately two years ago. I moved to South Carolina about six months after having bought the unit and while moving the washer the frame started to come apart. I put the screws back into the unit and left it. I bought a house about a year later across town and when I moved the washer it fell completely apart. The entire casing fell off, only one screw was still in it. It ripped two holes in the flooring when it happened.
After putting the washer back together again, I managed to get the washer into the house I bought, a newly built house, and left it. Now three months later, while the washer was running, the whole thing fell apart once again and has ripped three holes in the vinyl floor. I will never buy anything from Whirlpool again; and in fact, I only found this website while trying to find out what Whirlpool does NOT make so I can replace this washer.
D of Kettle Falls WA (02/02/08)
Whirlpool Cabrio washer has a bad design that allows a build-up of gunk and bacteria deep inside the machine that the 'clean washer' cycle cannot clean out with bleach. If you use more tha 2 TBLSP of HE detergent (in other words if you use anything beyond line #1 on cap of Tide HE) you are aggravating the problem. The gunk re-deposits onto clothes and is most noticeable on towels which are made to absorb water--on fresh-washed towels you smell a moldy B.O.-type of smell! How delightful to step out of the shower and dry off with a towel that makes you smell of B.O.!
Consumers of the Cabrio spend time washing their washer, running extra rinses, trying to use ammonia, vinegar, and other products to get rid of the smell. Try using more detergent to get the towels cleaner. All of this fails to fix the problem.
Eileen of Chester NJ (01/29/08)
I paid for a service contract renwal on 10/22/07 and have a copy of the cashed check; I needed service on 1/10/08 for my washer and was told I had no contract. I sent a copy of the check and was told it would take 48 hours to update the system. Here I am, 19 days and probably 20 phone calls later, and I still don't have my contract. I had my washer serviced by a nationwide service company for Whirlpool and can be reimbursed (supposedly) by Whirlpool by filing a two page form. Unfortunately I can't file for the reimbursement until I have a new contract number. I have sent emails to a couple of different departments and called as mentioned and have heard NOTHING in 19 days.
I am out of pocket $122.24 for the contract which I want but don't really have and $325.58 which I had to pay to the service provider for the washer repair.
Susan of Upper Marlboro, MD (01/28/08)
Mold is growing in the washer despite regular cleaning/bleaching and allowing the unit to remain open to dry out between washes. Odor gets in and remains on clothes. Grease or film gets into clothes. I have spent many hours and lots of money on cleaning products to help remove the stains and odors.
I am very concerned with the number of similar complaints on this product. If it had not been so expensive, we would have thrown them away and gone back to the traditional top loaders, especially as it appears that Maytag has the same issue with their front loading washers.
Deana of Staten Island NY (01/23/08)
I own a whirlpool duet washer that was purchased 10/04. An error code comes up on the front panel f11. After 2 service men from different companies that whirlpool suggested, the washer is still broken. Whirlpool's suggestion is to buy another machine. Unfortunately, the warrenty is expired and they can only offer a 10% discount on another machine.
I still have a machine that says f11. $125.00 loss from Richmond discount appliance center and a $363.06 loss from Lucci Service center.
Steve of Bolingbrook IL (01/23/08)
We have purchased a new Cabrio top load washer recently and have had nothing with problems with the unit. Display keeps saying LD. Service man has been out 3 times to which I have lost work days. Now he will be out a fourth time as he needs to order a part they do not stock. Washer pumps have been replaced and now they say it is the control board. Now I will lose a 4th day of work for one of Whirlpools most expensive models!
Imelda of Jersey City NJ (01/20/08)
I have a 4 yr old Whirlpool Duet Washer/Dryer. It cost me over $2000 and at that time I thought I was buying a reliable brand. Main issues: 1. Water leaking from the door during wash cycles. I even paid ethe xtended warranty for the, but 3 visits from the service guy and still nothing has solved the problem. First they told me it was a leveling issue. He adjusted the bolts at the bottom of the machine to make the machine tilt a little more to the back. Then, I was told not to overload. I barely even fill 3/4 of the tub and the machine was advertised to be large capacity. Even so, assuming I overloaded, how come the machine does not leak when I do the Rinse/Spin cycle with the same clothes? 2. Molds. There are a lot of molds in the soap dispenser and in the rubber gasket. While I could take the soap dispenser and wash the mold off, I couldn't do it with the rubber gasket. 3. I don't think that clothes are coming out clean.
Shaun of Lexington SC (01/17/08)
I purchased a new home and soon after purchased a new whirlpool duet washer and drier. Within the first year of having my drier it broke 3 times. Each time that it broke, it took several weeks if not months for parts to come in. Each of the problems that I had were noticed when the drum of the drier would start rubbing the side of the drier. I'm still waiting for the final fix. The drier broke on July 31, 2007. The problem was the same as it had the last two times. A load of clothes in the drier with the sound of metal on metal grinding. The only difference is that this time they decided to basically re-build the entire drier from the ground up. I now have over $1200 worth of parts stored inside my house to fix a $800 drier. A&E Factory services has responded to all the calls, and I still feel that they don't know what the problem is. They have also scheduled times to come out and look at the drier just to cancel the day of or the night before.
Melissa of Ventura CA (01/15/08)
I have a whirlpool duet washing machine (front laoder). There has been a chronic black mold issue around the rubber gasket near the door. I am sure it is in other areas but can't see it. The smell is awful. I was told, on many different contact calls, that you should leave the door open. I was also given a boat load of remedies i.e., bleach, cascade, and then was sent AFFRESH tablets. All of these never controlled or eliminated the issue. The clothes smell along with the laundry room. They say to leave the door open, which I did until my child concerns arose. I feel that if you leave the door open it is a high probability that a child may climb in. I am so frustrated and since reading the other complaints I now know I am not alone. I feel the company just tries to have you do all these trouble shooting tips to back peddle on the issue. One positive note, a service tech is coming out to evaluate the situation. I just hope it is not replaced with another rubber gasket becasue I will be back to square one! I hope some kind of action will take place in the immediate future.
Dan of Flushing MI (01/14/08)
I purchased a Whirlpool Duet set from Lowes in 2004. Within six months washer was pouring water onto the floor. I called the service company, and the tech said he couldn't find any problem, probably a sock or wash cloth blocked the drain. Since that time the washer has flooded the floor several times, leaking into the basement, water damage everywhere. Now its smelling like mold. Often the washer will stop when it is full of water, will not respond the drain/spin. I have to unplug machine to reset it.
Dosha of Mabank TX (01/04/08)
I, too, have many complaints concerning the Calypso washer and dryer. The washer ruins towels with pulls and shreds, and the dryer has to have repeated dryer times to finally get the clothes dried. A technician replaced the drum last year, but the clothes still shred. So, we have just about decided the problem lies with the washer. We live in a resort lake community and have many problems getting technicians to come to our area. I feel that Whirlpool should understand that because of the numerous complaints on this model, the consumers should be compensated with another model. I have owned and still own Whirlpool products such as dishwashers, ovens and microwaves. These other products have always worked beautifully. When you pay a higher price for the Calypso models, you depend on their positive results for many years. This will not be the case.
Phyllis of Cape Coral, FL (01/02/08)
My Cabrio washer is on it's third service call. First call very loud noise from rinse to spin, service adjusted bolt. Several days later the noise started again.
This time service had to replace the tub & hub. While the service man had the top open I noticed that the circle area, where you add the clothing, had no enamel, but there sure was a lot of rust. I called Whirlpool and was advised that since I was on extended warranty that they needed to handle the problem. Extended warranty stated that it was a manufacturing defect and that Whirlpool would have to cover the washer top.
As of today the washer top is being mailed to me and when I receive it I am to call the service company to install it. I have to pay for the service call because rusted parts are not covered under warranty even though the washer is only 15 months old!
Bob of Brighton MI (12/27/07)
We have a 3-year-old front load Whirlpool duet washer that had a major failure. This was a $1,000 unit when purchased. The total repair cost for this recent failure is $1,050 and parts are back ordered for several weeks. Whirlpool has offered to cover the cost of parts only. However, the parts may already be covered by a limited warranty. I am still negotiating with Whirlpool.
Phyllis of Moorefield KY (12/27/07)
We bought a Whirlpool Duet Washer and now that the warranty has expired the machine is breaking down. We have been getting error codes for weeks and would have to reset the machine or take it apart and drain the water manually. Now when you turn the machine on water pours from the area where the detergent dispenser is. We can't use the machine at all now.
With 4 children and 2 adults and a washer that costs over $1000, we can't even do 1 load of laundry.
Lisa of Olean NY (12/15/07)
MY HOME IS RUINED! In May 2006, I entered a contrct to purchase the Whirlpool Duet washer and dryer. I loved the way this washer cleaned clothes but last week I noticed a puddle of water on the floor in my laudry room. Thinking my dog had an accident, I cleaned the puddle up and moved the washer to get the rest of the mess and thats when I noticed the devistation! My washer had been leaking for quite some time without my knowledge. My home is 10 years old and RUINED! I called the company with the contract on my purchase and they came out and took it away and left me a brand new one. My old one is on its way 200 miles from my home to be tested and diagnosed. I figure at least $10,000 in damages!
I have mold throughout 2 rooms in the home, on walls, floors and under floors. The floor is gone where the washer sat, only lanolium is left. If you stand on it you will most likly fall through it. All insullation under the home is RUINED! The walls in the laudry room are shot, I can't imagine what it did the adjourning room. So far, as I dry my home, more damage is occuring. The floor is buckling to the point I can't open my back door properly. I have googled this problem with this washer and I found found other consumers with the same problem, actually over 100 people and that's just with 15 minutes of looking. When Whirlpool is contacted they are rude and very unsympathetic. What do I do? My home is ruined from the most expensive washer made on the market today?
Karen of Bonsall CA (12/11/07)
I am not seeing any complaints on this sight for the Whirlpool CABRIO washing machine . Are there any out there? We bought and have already had this machine replaced by Sears within 3 weeks of delivery because the load became unbalanced and then the machine leaked all over the utility room. Since Oct. the repairman has been to the house 3 times; and most recently, immediately after making repairs and running a test load, witnessed the same thing happen again. I am getting nowhere with the warranty service company and want some assistance if at all possible.
John of San Diego CA (12/10/07)
I purchased a Duet washer/dryer pedestal combo in Dec 2006. The machines worked fine for the first 7-8 months then the washer began screaching unbearably everytime the drum moved. I called Sears and waited 6 hours for them to finally show up, only to tell me they couldn't fix the problem (sidewall where drum springs attach was flexing creating the noise). Since product was under warranty with Whirlpool, they advised me to contact whirlpool. Whirlpool service scheduled on 12/10 for an 8-noon window. At noon I called and asked if someone was still coming. At 3pm I gave up and canceled, calling Whirlpool to re-schedule with another company, which they did. 10 minutes later the other company Whirlpool called told me they don't make Saturday appts (which Whirlpool confirmed with me) and furthermore, the appointment was for a gas dryer. I spent another 45 minutes with Whirlpool that Saturday and just gave up. I have a toddler that is woken up by my screaching washer and an incompetent service provider who prides themselves on the Whirlpool Customer Experience which consists of impatient, incompetent and poorly trained representatives. This morning I called again, held for 20 minutes and finally spoke to a supervisor who scheduled yet another visit which hopefully will resolve or replace the defective machine.
Caroline of Mccordsville IN (11/26/07)
I bought the Whirlpool Duet washer and dryer and have had nothing but problems with them. The dryer has never worked well - I mean it takes hours. And jeans and sheets get balled up and do not dry completely. The Duet washer is another nightmare. It bascially leaks out of its left front leg almost every time I do laundry. I had service techs out several times when it was under warrenty and they had no clue. There was no fix for this problem and I was told to wrap a rag around the leg when it leaks. The floor under the unit is mold covered and tonight, with the unit washing under a delicate cycle, it flooded the laundry area. The drawers were full of water and you could see where the water had leaked out of the door of the washer. I will never buy a Whirlpool product again. I am also stuck with a valet unit and no chemical. This was a $2000.00 mistake.
I have moldy floors, a damaged wall from dryer not venting properly, and the tile floors are probably ruined and will have to be regrouted.
John of Charles City VA (11/26/07)
I was one of the first to purchase a Calypso washing machine in 2003. We had two major repairs in the first two years, both for lint clogging the pump. We complained to Whirlpool and got no results for about a year. Whirlpool then called and said they would reimburse us for the part only. We then learned of a class action suit and since we were reimbursed for a part, we are no longer eligible to be party to the class action suit. Since then, we have had 3 more repairs for over $600. I am furious the way that Whirlpool said that it was our fault, then only reimbursed the part once, knowing it would prevent us from being part of the class action suit. I will never buy a whirlpool product, including Kenmore. I will take my business overseas, probably a Japanese/German/Korean product.
I have paid a total of about $850 and recovered $150.
Nancy of Davie FL (11/25/07)
I purchased my Whirlpool Calypso washer and dryer in April 2003 because I believed it had a good reputation. I have had nothing but problems since then. Even though the machines are H E, this really means nothing since I need to wash and dry my clothes as least 3-4 times. It never cleaned my clothes properly. And it constantly reads LD, OS and other. As of 2005 I have had people in my house replacing the same parts every 3-6 months, waiting a one to two months each time for the parts. At this time I have not been able to use my washer or dryer for 2 months; I have to go to the laundromat.
I spent $2000 and cannot use my machines and have not had any satisfaction with either Whirlpool or Warrantech who each tell me to call the other. I went back to the store I purchased the machines from and the assistant explained to me that the Calypso was recalled. If so, why am I having a problem having them replaced?
I have a higher electric and water bill, cost of laundromat, and time and inconvenience, lost work, due to these machines and getting them serviced.
Carol of San Antonio TX (11/25/07)
I started noticing musty smell on clothes. I called Whirlpool. They sent repairman but was unable to locate problem. I was told to a use bleach recipe given, a vinegar recipe, Cascade, Whirlpool's new product AFFRESH--none of which worked. Chloe at Whirlpool said if smell remains in clothes/towels after all this, hang in sun after washing. It's more like: if smell remains throw clothes/towels etc out; replace items but continue to use AFFRESH monthly or more frequently if necessary.
If I had known I was going to have to replace entire wardrobe and linens along with now having to purchase Whirlpool's product (an added expense that does nothing for damage already done), I would never have purchased Duet set. Chloe also said that she receives 2 calls a day for same problem. How many calls do the other service reps receive daily for this problem?
Beverly of Tinton Falls NJ (11/24/07)
I purchased a Whirlpool Washer in May 2000. Beginning within the first year, we had problems and so far have had to have the motor replaced, clutch repaired 2 times, drum replaced, problems with dispensers and numerous other visits for problems. The machine is now 7 years old and another problem. Seems your forced to keep service contract going which is not over $80 for year. I've asked to have the machine fixed or replaced numerous times and even contacted the Whirlpool Corporate office when the machine just turned 5 years and was told it was 'too old' to do anything! I paid almost $500 for this machine - with contracts probably close to $1000. It is model #lsq9264hq0 Serial CK1068628
I've had to take time off from work, take the door off the laundry room and remove the dryer so the repairman can pull out the washer. At times, no one showed up for repairs. I've had to clean up afterwards. I have had no use of the washer sometimes for 2 weeks at a time.
Richard of Irvine CA (11/23/07)
Washing machine was purchased 2-3 years ago for $600. Called repair man; he said the motor does not have enough power to drive the machine. It failed after 2 years of using it 1-2 times a week. Repairman said it is very unusual to have a motor fail in under 10 years. In essence I was sold a defective machine. I called Whirlpool and they would not repair the machine nor replace the motor.
I will have to buy a new motor for their defective motor and pay to have it installed. They told me the machine was manufactured in 2005 based upon the serial number I gave them.
Michael of Bethpage NY (11/22/07)
I purchased a Whirlpool Duet Washing Machine, front loader (on 2/17/07), and there is a fowl smell emitted from the machine. It is a musty, rubbery smell that gets into the clothes. I complained to the retailer, and he sold me some cleaning tablets, but of course they don't help.
I have had to literally throw away clothes due to the fowl odor that does not come out.
Francine of Corona CA (11/11/07)
Whirlpool Duet washer emits fowl-smelling odor on laundry. Despite numerous complaints and following through with advice to wash with white wine vinegar and/or baking soda, the odor still remains. Something which you buy to clean items in your household shouldn't be emitting an unsanitary odor or thereby relaying that to the laundry you are trying to clean.
This washer has destroyed numerous items of laundry, and I have incurred several service call costs in order to correct the problem.
Jeff of West Lafayette IN (11/08/07)
I bought a combination Whirlpool washer/dryer about 13 months ago, and last week the timer went out on the washer. I e-mailed Whirlpool and asked them if they could send me the part. It's simple enough to replace, so I said I'd save them the service call and do it myself. They e-mailed me back and said that the warranty had expired after 1 year, but I was welcome to purchase the part from them for $95. No thanks. I bought one from a wholesaler for less and did it myself.
Tina of Palm Harbor FL (11/01/07)
Why is there no class action suit against Whirlpool? I will be contacting an attorney. I purchased a duet washer a little over a year ago. I now am finding mold all throughout the machine and in the drain hose. I followed all instructions on the washer cleaning it monthly with bleach,using the special soap and leaving the door open. Still I have MOLD! On top of this I also have had drain flies come in my home from this mold problem. I am so upset. I see that there is a class action suit against Maytag for this problem. I can't believe that Whirlpool is now advising people to buy a tablet to clean the mold from their washers. I hope my children don't get sick from this mold or any other children of families who believed their advertising about a machine that would save you money in water and soap! I have spent a fortune trying to find out why fly larvae was coming up into my toilet through my drains. The fly larvae in my washer is from the problem. My clothes smelled moldy for quite a while before my drain clogged & filled with mold! It is inside where you can't see it....
I have had many doctor visits and purchased very expensive medication for my children thinking they had worms because we found worms in our toilets. No one could help me so I had to contact an entomologist to tell me it was drain flies from the mold in my washer. We have an infestation of drain flies in our house coming through the drains from this washer. Also have expense of water from cleaning the washer which doesn't work. The list can go on...
Steve of Olmsted Township OH (10/27/07)
Our Whirlpool Duet washer has a terrible mold problem. After we began using it a bad stink comes from the drum area. A couple of weeks ago our 2-year-old washer developed a problem with drain flies and a musty odor. After cleaning all the drains, replacing my sump pump trying to eliminate the source of foul odor and flies, I found mold on/under and just about everywhere in my washing machine in the soap dispensing area. I saw even more mold in the machine near the vent holes.
Whirpool talks about the lower water consumption due to the design.They also say that due to lower water levels the machine CAN NOT flush away residual soap and dirt. WOW! My guess is they have internal documents from engineering and design people warning of them that this may become an issue. They just rushed this machine in production to gain market share at my expense. As my other Whirlpool machines die off I WILL NOT REPLACE THEM WITH WHIRLPOOL AGAIN.
Some of our clothes our foul smelling, and the idea of BUYING TABLETS to eliminate mold really bothers me. I purchased this machine for around $1,000 which has been a waste of my hard earned money.
Joanne of North Plainfield NJ (10/22/07)
I purchased a Whirlpool Front Loader, delivered 9/17/07. After doing a wash, noticed rust on the drum and the panel scrambling. Appliance Arama referred me to a Whirlpool service rep, and everything went downhill from there. After numerous calls to Whirlpool, the parts have been on order since October 5th and are on back order until November 15th. My machine has not worked since October 12th. All I get are apologies from Whirlpool.
I lost time from work waiting for repair. I have been forced to go to a laundromat at an additional cost.
Charles of Niles MI (10/21/07)
We've had our Whirlpool Duet washer for five years, and it has been repaired 8 times for shocks alone! We've had the washer drum and electrical components replaced. The thing is a lemon! We bought the extended warranty, but the service center takes a week, but they come out. I just don't think an expensive machine should break down this often, plus we have the smell like others have reported.
Kim of Somerset KY (09/28/07)
I purchased a whirlpool calypso washer approximately 3 yrs ago. Shortly after the warranty expired (within a few weeks) the tub would not drain. The pump has had to be replaced twice since I have owned it. It has a very poor filtering system. Also I had washed a bathroom rug in it and the rubber around the upper rim of the tub was noted to have rough edges after washing the rug. I cannot believe such an expensive wash machine could not withstand washing a bathroom rug.
Janette of Moore, OK (08/19/07)
I purchased a Whirpool washer Duet 2 years ago, and I'm pretty disappointed with it because it quit on me. It gives a message of FdL, so I typed the message on line and got a lot of temporary fixes with the product but my problem did not get fix.
Was there a recall with this washer or just the way it was poorly made by Whirpool? I will find out tomorrow how much it will cost me to get it fix.
Michelle of Agoura Hills, CA (07/03/07)
My whirlpool washer, not even three years old, caught on fire on Saturday. It is under an extended warranty but will cost $750 in parts plus $270 in labor to repair the machine.
Whirlpool refuses to give me a new one and instead is making me wait 4 weeks for parts so they can repair the machine that has already had 6 mechanical problems in two years.
Tammy of Williamsburg KY (06/20/07)
We paid over $1000.00 for a front loader washer. A year later, we had to replace two parts, which were over 100.00. The icemaker has had to be replaced within a year in our refrigerator. No help from anyone at customer service.
Tammy of Wildwood MO (06/09/07)
I ordered through the employee referral program of whirlpool.com a brand new Whirlpool Duet washing machine. I paid $764 for the machine plus sales tax, freight & installation. Fifteen minutes into the first load of laundry, the machine stopped & wouldn't turn back on. I was told I could not return the machine & had to go through the warranty/service dept. On Wed. a repairman told me he had to order a computer interface. On Friday, the repairman told me that the interface is not the problem, instead he will try putting in a new main control board. This part is on backorder, and I have no way of telling when my brand new machine will be usable.
I have lost time away from work with calls to Customer Service and repair service calls that require I take the whole day off from work and wait for their arrival. I am not salaried, so these are lost wages. And I have to spend my extra time at a laundromat. Whirlpool customer service will not take back the machine & instead increased my 12 month warranty to 15 months.
Laura of San Antonio TX (06/09/07)
Since July, 2004 we have had to call the repair men FOUR TIMES to repair our Calypso washer. It seems to break whenever there is an urgent need for clean clothes and approximately every 6 months. I am beginning to think it has an agenda of some kind... Anyway, everytime it's stopped working we get the Ld code that flashes quickly and then nothing. Because my husband is a good negotiator we've only had to pay for partial repairs but, considering the cost of the machine, that's still unacceptable. Four new pumps later, the machine is currently broken, with a heavy wet load inside, and we are leaving on vacation in two days. It's the weekend and WP isn't open on the weekends so it will be a week or more before we can call and complain. It usually takes several weeks anyway to fix the machine and, with a household full of dirty clothing makers, that's quit a pain in the butt.
Stacey of Perrysburg OH (06/08/07)
I have had the Caplsyo washing machine for 1 1/2 yrs. We just now noticed that it was leaking. After more investigating I noticed that the water from the washing machine had done serious damage to the cabinet next to my washing machine. Since we did not buy the extended service contract we have to get it fix ourselves. Now we have have to get our cabinet fixed -- this leak had to of been going on for an extended period of time to have that much damage due to the fact my house is only 4 yrs old. I have to say for as much as we paid for the product it is a piece of junk.
John of Marble Falls TX (05/04/07)
Bought Whirlpool Calypso washer and dryer several yaers ago. It has never funnctioned well, also leaving residue on washed items and rolling up the contents, such as sheets, in the dryer. I have tryed to ignore the problem but can't any longer. Others need to be aware of the poor design!!
Keelin of Woodville TX (04/24/07)
Bought Calypso washer and dryer, in early 2005. Multiple repairs within first year. Now the machine is broken again.
I spent lots of money for the machine. Now two years later, I have to purchase a new machine or continue pampering the piece of junk which does not seem to be a good alternative.
Maria of Brownsburg, IN (04/10/07)
We purchased the Whirlpool Duet washer and dryer in May 2004. Since purchasing, we have had to replace the rubber gasket in the washer and the heating element in the dryer. Now we have found that the inner bearing in the washer has seized and caused the shaft to erode approximately 3/8. The shaft is also rusted.
Since there was only a one year warranty on these items, we are now unable to have this problem fixed without paying at least $400 for the parts alone. We paid $999 for the washer and $799 for the dryer.
Maggie of West Covina CA (04/10/07)
Bought my Calypso Washer Model GVW9959KQO S/N CL2919381 on 10/09/01. Back in Jan '07 the material I was washing got stuck between the plate and the drum and I was unable to pull it out. GGSL Appliance Repair replaced the plate on 1/16/07 with a 60 day warranty. On 4/8/07 the same thing happened I re-washed (5 times) happened every time until finally I gave up. Luckily I was able to pull the sheets out. I called GGSL advised them of the problem and he (Gary) aked me what I was washing I told him bed sheets. He said it will always happen since the material is so thin it will go between the plate and the drum and I should not wash bed sheets. Told him what should I do with my sheets and why did they not tell me that when I purchased the machine. He had no answer but indicated that there might be something else wrong and he has to see it. Scheduled an appointment for Friday, 4/13/07.
Katrin of Belmont NC (04/09/07)
A little bit over 2 years ago we bought a Whirlpool Washer, Model No. LH0050PQ. It's a front loader and as long as it worked, which was not quite a year, I loved my washing machine. The first time it broke down it nearly burned up because the wiring was done all wrong and the electrical panel melted away. Here we are, 5 months later and again, the washing machine doesn't work. So, two weeks ago we called our technician, he came out, told a technical support system, that may or may not be connected to Whirlpool (haven't figured that one out yet), what the machine does and doesn't do and here we are, and nobody seems to know what the problem is. The Whirlpool customer support department tells me that they went above and beyond their obligations due to the fact that our machine is no longer under warranty. In the last two years I went 3 times a week for 6 weeks to the laundromat spending over $ 200.00. (well Whirlpool is supposed to send me a $ 50.00 check to help me with my expenses and they are willing to extend my repair contract or whatever it is called for another 30 days - isn't that just too gracious of them, it brings tears to my eyes)but,in the meantime I'm still sitting here without a washing machine and what if, after they all might figure out what's wrong with this machine, two months from now it will break again? Are they going to be willing to extend my repair contract again? Do I have to go to the laundromat again for like 3 weeks in a row because they can't figure this machine out? I'm not going to call Whirlpool again, if I have to listen to the I'm sorry for your inconvenience speech one more time, they might as well put me in a straight jacket!!
Catrina of Arlington TX (04/08/07)
This is the fourth time our thermal couple has gone out on our Whirlpool, Lowes purchased, gas water heater. It goes out every year!! They want to mail us a part, but it takes a week for the part to arrive. We have had to go to Lowes and buy the part and fix it. It takes approximately 3 hours to fix.
Tracey of Troy MI (04/03/07)
I bought a Whirlpool Calypso Washer I have had it for 5 yrs now and had a service call at least every six months, now i have the same the problem, panel displays FL or LD depending on who knows. I have tried to find parts myself to fix and whirlpool has none available. Very Terrible product
have damaged clothes and had water and mold problem due to tub not draining. Waste of money, costly due to the fact we have had to use a laundermat
Jessica of Woodland Hills CA (03/31/07)
The dishwasher takes 3 hours to complete the cycle. Whirlpool sent their four appliance repair shops to fix the problem. Not only did it still take 3 hours, they each told me before I start it, I should run the water until it gets hot. Which isn't exactly energy effecient. Three outside appliance repair shops never heard of such a thing.
Shaochun of Kanata OTHER (03/07/07)
I purchased a whirlpool electric range (WGP8380) about 4.5 years ago. The left front burner (largest burner) stopped working two days ago. It may cost about $300.00 to replace it.
James of Colonia NJ (03/07/07)
We bought the Whirlpool Duet Washer and dryer based on the excellent Consumer Reports recomendation. In 2 1/2 years we have replaced the door latch mechanism 4 times and the latch once due to the violent spin cycle. by the 4th time it seems thst they beefed up the mechanism so now the plastic latch on the door is the weak point and that broke. I replace it and one day later the mechanism is broken for the 5th time.
We had it fixed twice while it was under warranty. We've spent hundreds on parts and service. I've resorted to replacing the parts myself but I think it's time to give up. Unfortunately we have the stackable dryer which likely would not match up to a new washer, so it's a double loss.
Jojo of Moonachie NJ (02/19/07)
Whirlpool washer & dryer both broke under a year & a half after purchase, waited 3 days for washer to be fixed and 12 days for dryer, both under warranty but was put out which I didn't expect since both were brand new!
Carmen of Palmetto Bay, FL (01/16/07)
I have a calypso washer that keeps breaking down. Whirlpool tells me that because it's been 1 1/2 yrs old, it's out of warranty.
I had to pay for the technician to diagnose the problem and now they want me to pay for the part which is over $250!
Michael of West Caldwell, NJ (01/11/07)
As listed by hundreds, Whirlpool Duet f/dl code pops up periodically. I know its the door lock relay in the main computer but they only sell the whole computer for $250. After spending thousands for a washer and dryer this should not happen after 13 months.
Jolene of Montpelier VA (11/29/06)
In March 2006 I purchased a very expensive Whirlpool Duet washing machine. I moved into my new home and started using the machine in May. Today, on November 29, 2006 I washed a load of delicate clothes (a small load) only to hear water gushing all over my laundry room floor. It took me an hour to clean the floor, an hour to wring the clothes out and it took the Whirlpool dryer also purchased at the time over two hours to dry them. A pair of nice pants and a blouse was ruined of course and will never be useful again.
I called Lowe's where the washer was purchased who gave me a list of three Whirlpool dealers who would come out and service the machine since obviously it was under warranty. To my surprise after calling the Whirlpool dealers the first appointment is six days from now. I called Lowe's and the manager said Oh Well, Lowe's didn't make it, and that is how it has ended.
I have broken my fingernails and my back cleaning up my new floor, I have used tons of electricity trying to dry the clothes, and I have ruined those clothes. Whirlpool buyers BEWARE. It is not monetary, I cannot get my evening back, I cannot erase the stress, I merely want everyone to know. This washer is six months old!
Craig of New Westminster Canada (11/28/06)
We reported a problem with stackable washer/dryer model YLTE6234DQ5 where the dryer will not shut off in either of two automatic cycles (normal or delicate). A service repairman (Matthew from Best Rate Applicances in BC) came twice and said that the dryer should not be used in auto cycle, use only in timed cycle. The timed cycle does not offer delicate setting. The repairman said that he has contacted Whirlpool techline many times for many different owners and he has been unable to get any remedy or resolution from Whirlpool. Unit has CSA ratings for voltages 208 and 240 Volt operation. Our voltage in condo building was measured at 204 volts, which is near perfect. We would like the unit replaced with another model that will work properly in all cycles.
Our clothing was damaged during an automatic cylce which ran for 6 hours while unattended. The clothes were scorched. This issue also presents a potential fire hazard to the building.
M. A. of Melbourne FL (11/13/06)
Calypso Whirlpool washer - Can't believe I tried to put up with it for 2 1/2 years. It tears up our clothes, twists them til they break. The musty mildew smell in the washer has gotten so bad, it transfers to the clothes. had a repairman out today, and he was NOT surprised at the way the washer is hard on clothes, and he said the mildew smell it there because of the way the water is sprayed around, not ever filling up the tub to clean it off. He was not able to help either situation. I have not contacted the maker, but I cannot imagine they would replace this washer with a regular washer. NOT A GOOD PRODUCT! (after spending over $1700 on the Calypso washer dryer combo)
Jed of West Bend WI (11/13/06)
We purchased a Whirlpool Elite Sport front-loading wash machine in August. Since then, we've had four visits from Whirlpool authorized technicians, trying to get it to stop banging, vibrating, shaking, and actually walking across the floor. Each of them was unable to fix the problem, and each of them said that we'd have to live with it, that was simply how the washer was made. I even tried industrial anti-vibration pads under each leg; it didn't work. The floor shakes enough to make flowers move on a table in the kitchen.
Whirlpool advertises that this machine has a new six-point suspension system that eliminates vibration and makes it suitable for use on a first floor. This claim has been accepted at face value by some popular magazines. It's a lie. Every repair person told me that this machine is only quiet and stable on a cement basement floor.
Keri of Adrian, GA (11/12/06)
I purchased the Whirlpool Ultimate Care II Quiet Wash August 2005. The machine worked for 6 months and then it wouldn't advance to the next cycle. Whirlpool Customer Service sent a contracted repairman who told me I needed a new timer switch. I never heard from him again.
After a number of calls to him, that he never returned, Whirlpool continued to give me numbers of repairmen to call. NO ONE was willing to drive as far out as I live b/c it wasn't worth their money or time. Now my warranty was about to expire but yet for 4 months I had been complaining and yet to have anyone fix the problem.
I explained they would need to extend my warranty for 4 months and they said that would be fine that all my calls had been recorded. Finally someone came out and fixed it but I was told they weren't aware that my warranty was extended, it was never recorded by the CSR I spoke to! 1 1/2 months went by and it breaks again.
The repair company made their first trip in September and continue to return every week to 3 weeks! I have seen this service man 7 times in 2 months.
Melinda of Wilsonville OR (11/07/06)
whirlpool calypso washing machine purchased 2/05 pump broke 4/06 pump broke again 11/06 authorized repair person from Sears, place of purchase admits that the washer is a problem he said he has to work on them all the time....talked to Sears corporate they said they can waive cost to repair but nothing on the parts....now I find out that whirlpool has put out a notice effective 11/1/06 their parts are on warranty for only 90 days opposed the original 1 year warranty.....so, the NEXT time the pump breaks I pay the $100.00 to get it fixed again! Any washer that breaks twice in less than 2 years is a lemon! Sears won't back up their product and I havn't gotten anywhere w/ whirlpool yet....still trying.
Richard of Wyckoff NJ (11/01/06)
Bought a calypso washer, it was a disaster. Bought it because of Consumer Reports' recommendation. Sears repairmen was at my house today told me the black smear i was getting on my clothes after the wash was due to a defective washer plate -- to fix it he had to replace the eclectronic board and the u-joint and the plate for a total bill of $480. I told him the electronic board was fixed about 3 months ago and also the u-joint.
Do you guys really test these products? This washer is a disaster a nightmare -- my clothes are coming out more dirty than when i put them in. You guys really blew this one and this was high end.
(Editor's note: We are not affiliated with Consumer Reports, a publication of Consumers Union).
Kim of Carrollton TX (09/10/06)
We purchased a Whirlpool Calypso washing machine about three years ago and have had nothing but problems with it ever since. Within the first year the circuit board had to be replaced and even though it was under warranty it still cost us about $125. We constantly have problems with the FL code and then of course the washer ceases to function. I usually have to retry the load 3-4 times before it actually completes a cycle. This is a big waste of time, energy, and water. The only way I can get the cycle to finish is to change the cycle to quick wash.
We are going shopping today to replace this product.
Kim of Mcgregor TX (09/02/06)
We puchased the Whirlpool Clypso washer and dryer ($1800.00)in 2001 and have had nothing but TROUBLE since the purchase. The first year, 5 service techs came to repair my washer due to black and brown residue/marks left on my supposedly washed clothes. Not one technician could explain or fix the problem. I did everything to using liquid detergent, powder detergent, using only Tide HE detergent, and rinsing the washer out weekly with vinegar and bleach. After numerous complaints and pictures of destroyed clothing, and still no solution to the on-going problem,
Sears returned the washer and replaced it with another Clypso. Within 6 months, the same exact problems occurred along with replacing the water pump twice within 1 1/2 years. Needless to say, we also purchased an extended warranty through GE on both the washer and dryer, and that too was a disaster. I have received nothing but problems with the GE warranty along with the continued problems with the Whirlpool Clypso washer and dryer. We have always been loyal Whirlpool customers.
Our new home was contructed in 2001 and we purchased all new Whirlpool appliances, but I can definitely confirm that our next purchase of ANY appliance, it will not be a Whirlpool. As always, great service throughout the sale, but after the sale.......NOTHING but problems!!!!
Ricky of Mcgregor TX (09/01/06)
August 2001, bought the new highly touted Calypso (overpriced) washer and dryer. Junk. Dirty streaks in clothes, water pumps replaced, problem codes, dryer wont dry..... now doesnt work at all. Both were relaced shortly after 1 year, and all the same problems exist. Have had too many service calls to count. What a mistake this was. Have had to throw away clothes, or reduce them to yard work clothes, been without the appliances several times waiting for service, and the shear agony of wondering what our clothes would look like when they are removed each time they are cleaned.
Thomas of Jersey City NJ (08/31/06)
In January 2006 I bought the Whirlpool Fabric Freshener from a local Best Buy store. The product received rave reviews in both Consumer Reports Magazine and Good Housekeeping. There is an accessory which must be replaced every six months, the water filter cycle cup. I ordered this part in May 2006 and nearing four months later, Whirlpool still cannot fulfill my order and cannot tell me anything about when the backordered accessory will be in stock.
Basically the product ($299), which I did love, became USELESS after 6 months. Whirlpool has TERRIBLE, UNRESPONSIVE customer service which I wouldn't recommend to my worst enemy. Let Whirlpool go DOWN THE DRAIN!
Karen of Lancaster PA (08/08/06)
I purchased a Calypso wash machine in May 2006. I noticed right away that the way the water rinses out of the machine is very odd! It has a shake down drainage system. It's like washing your clothes in a bucket and with a sieve and you would bounce the sieve up and down until most of the water is out of the clothes. The problem with this method is that all the dirt and lint floating on the top of the rinse water is now lying on top of the clothes on the top. The machine does save water and spins the clothes almost dry but the biggest problem is the dirt left behind.
I had my husband take pictures of a shirt which was a perfect example. The shirt was black and all the lint was stuck to it! It looked disgusting and now my family is wondering what else their clothes have on them!! I have called Whirlpool about this highly advertised product and all the woman that answered the phone would say was: We can set an appointment for a service call. I ask if they (Whirlpool) doesn't have a customer satisfaction guarantee and she said: No. I feel helpless in this situation. I am now trying to deal with the appliance store that sold me the washing machine but I really think Whirlpool should do something about this.
Jamie of Denver CO (08/06/06)
My Whirlpool brand Calypso washing machine has broken down 2 times already. Each time it's the same error codes, FL or Flood Condition and LD - Long Drain. Each time someone comes out to replace the pump. AND EACH TIME, we wait. Several trips to the local laundy mat to do our clothes there have been inconvenient and frustating. I'm now on my third FL and LD error code. And this time itis likely the warranty will not cover the costs. Event though it's been broken so many times before, the warranty is from the date of purchase of the original equipment, and the faulty design and engineering for the pump itself has no warranty.
Lost time and wages due to trips to the laundry mat. Lost money, time and fuel costs driving to the laundry mat. Lost time, money and energy costs handling this issue multiple times. Excessive loss of clothes due to rust stains from the product that are a direct result of the FL and LD pump failures.
John of San Jose CA (08/01/06)
I bought the Whirlpool Calypso Washer on 10/28/2004. After the 1 year manufacturer warranty expired, it has started to break down repeatedly. It has had two water pumps replaced so far, and has broken down 6 time from this year (2006). The last two times I've only had the machine working for one week. I have the GE service contract, and they repair it, but will not honor the Lemon clause in the policy. This washer is non-functional and in my opinion NOT REPAIRABLE. It is a faulty design. I found a class action lawsuit against Whirlpool and Sears (I bought mine at Western Appliance), but for some reason it ony applies to washer purchased before 10/15/2005 so I missed it by 13 days!
I've been without a washer for weeks on end, and it requires expensive and time-consuming trips to laundromats. It causes great stress to constantly deal with this. The last failure caused LOTS of water to drain on the floor which subsequentlly leaked through and destroyed the ceiling of the downstairs bedroom.
Loraine of Akron ,OH (07/30/06)
Just purchased a Whirlpool Duet Washer and Dryer from Lowes in October 2005. The price paid was $800. I have been noticing a heavy musty odor coming from washer and could not find anything that would have caused it. Found it today. The inside of the rubber lip is crusted with black mold.
I noticed all my towels, once they get wet after washing, had this horrible smell. Even after using bleach for colors it is still there. This is a health hazard and feel like I want Whirpool to replace my washer with a different model if the problem cannot be fixed.
I had a l2-year old washer that I replaced the Whirlpool with and never ever had a problem such as this.
Shonna of Bowling Green KY (07/29/06)
My 4 year old Calypso Washer started staining my garments (randomly) about 6 months ago. I was unsure for a while if my children or spouse had something on their clothing that might have caused the stains. After intentionally washing new white items, I found the washer was indeed the culprit. I had service done in the amount of $272.09 by the same repairman that had performed prior warranty work via Whirlpool and the next day new stains again (these resemble faint black oil marks). I have had untold garments ruined, lost hundreds of dollars of clothing and been aggravated by this products inadequacies.
G of Yonkers NY (07/21/06)
Purchased a Whirlpool Calypso washing machine. Got a CE code (communications error). Was told that the chip needed to be replaced. Was very expensive $300+. Machine was just past warrenty. That was a year ago, I am getting the same code again. Don't buy this piece of junk!
Martin of Brewster, MA (07/13/06)
Three weeks ago we bought a new stackable Whirlpool washer/dryer combo. From the first moment of installation, the dryer hasn't worked (no heat). Obviously, it is defective and should be replaced. However, Whirlpool's staunch policy is that they don't replace, only repair. So, we sit and wait and wait for their local contract service guy to (1) diagnose the problem, (2) order the part, (3) have the part shipped, and (4) get around to installing the part. Assuming that the diagnosis is correct and the repair is successful, this whole process will take a total of 5 weeks.
Why in the world should a consumer have to wait 5 weeks for a brand new, out of the box appliance to work the way it's supposed to?
Paula of Ajax Canada (07/10/06)
I am sending this letter to file a complaint regarding mold in my Whirlpool Duet Front Load Washer that was purchased in February 2004. There has been a musty smell coming from the washing machine and, for months, I could not locate where it was coming from. The smell has been located and it is coming from under the rubber lip to the mouth of the drum. There is mold all over the inside of the rubber lip that is not noticeable unless the rim is pulled back entirely. Regardless of me keeping the washer door open and wiping down the inside of the washing machine after each load, the mold has still continued to grow. This is a major health issue not only to my husband and I but also to our young child.
This is a defect in the system and should not be happening on an appliance of this caliber. After doing research on this product, I have found that there have been many complaints regarding the same mold issue on the rubber lip. I would like to know why there has not been a recall on this part? I would also like to know what you are going to be doing to fix this situation because, again, mold is a major health hazard. Just to inform you, there was a class action lawsuit regarding a similar issue with the Maytag Neptune Washer.
When I talked to Whirlpool Canada, they said that there was nothing I could do except replace the rubber lip at my cost and they wouldn't gaurantee that it would not happen again. This is a potential health hazard and should not happen. The least they can do is recall the rubber lip on the Whirlpool Duet Washer.
Patricia of Warrington, PA (06/28/06)
My Whirlpool Calypso washer, less than 2 years old, has already had a pump replaced. It also has the smell of mold. I threw away several articles of clothing, not to mention rewashed many loads.
The repairman said the washer will continue making mold because of the metal and plastic components, so I needed to wash the washer at least once a month. The washer has been washed 6 times this week and still stinks.
Frances of Mobile, AL (06/12/06)
I purchased a Whirpool Super capacity washing machine on 15July2005. Since May 15th 2006 the unit has had three service calls ranging from replacing the water pump, transmission and clutch assembly. Once these repairs were made, two days later the repair man had to come out once again and repair an electrical connection inside the unit. Then three days later the unit began to leak water.
Best Buy home service was contacted once again and could not provide service until 02Jun2006. The service technician came out and determined the appliance needed a new tub seal and two other parts. Since then two of the three parts have arrived but one part is still on backorder. This is unacceptable as I have four people in my household and I need to be able to wash laundry.
Pamela of Corona, CA (06/12/06)
I purchase a CALYPSO Washer & Dryer in April 2005 and since then the washer has broken down three times. The service person said it was from us washing our bathroom rugs.
I can't believe I paid this kind of money and I CAN'T WASH MY BATHROOM RUGS.
Margie of Baden PA (02/21/06)
I purchased a Whirlpool washer (model # LSQ9659) in Dec. 2003. When the machine was one month out of warranty the spin cycle started making a loud slamming noise. I called the dealer who sold us the machine and they sent a repairman to our home. They had to replace the drive block. I phoned Whirlpool and at first was told that since the machine was out of warranty, I had no recourse. After a lengthly phone call, they agreed to pay the dealer directly for the repair. Now, one year later, the machine started to make the same loud slamming noise during the spin cycle. I again phoned the dealer and they sent a repairman. He diagnosed the same problem, a bad drive block, but because of the way the machine was spinning, two other parts, the basket drive and motor coupling needed to be replaced immediately. The outside basket is nearly worn through because of this.
I had a $207.00 repair bill for a two year old washer that retails for $500.00. Plus, I will need to replace the outside basket in the not-too-distant future. When I phoned Whirlpool I was asked if the machine had been repaired. When I told them it was, they told me it was out of warranty, and they do not pay for repairs to a machine that is working! I checked my warranty and could not find anything to that effect. The customer service rep that I spoke to would not let me speak to a supervisor because she said that is their policy and there is nobody there who will override it.
I have a washing machine that I will not put any more money into as soon I will have the cost of a new replacemtnt. There is obviously something very wrong with this washer and Whirlpool won't stand behind their product. If it were a different problem each time, I would be a little more understanding, but I certainly would like to get more than a year out of a washing machine at a time without having to pay for these costly repairs.
Olga of San Antonio TX (09/22/05)
I purchased a Whirlpool Duet washing machine in August 2005. It worked for 3 weeks, and then stopped working due to a computer problem. I called Whirlpool to schedule service under the warranty. The technician came a week later and stated he needed to order parts. Two weeks have gone by, and the part finally came in today. Apparently, Whirlpool had the parts on back order.
The service company cannot send someone to install the parts for more than a week. My brand new washer will be out of service for more than a month. In the meantime, I will miss three days of work for service calls and I have to take my family's wash to a laundromat. I feel like I really got the runaround from Whirlpool customer service, which made several misrepresentations to me. There is probably nothing I can do legally, but I would like to caution people against buying a Whirlpool product. They think it is acceptable customer service to (1) sell a defective product, and then (2) take a whole month to fix it. Disappointing and frustrating.
Donna of Xenia OH (06/15/05)
I purchased a Whirlpool Calypso washer on 7/6/04. Early on I noticed it was causing pulls on towels and pulling the fibers from bathroom rugs. Thinking I was doing something wrong I contined trying different wash selections but the problem continued. In February, 2005 I called Whirlpool asking what setting to use for washing towels as the washer was ruining them. They had no real suggestion but said to try gentle. Who ever heard of washing towels on a gentle cycle? In April,2005 the unit would not draing the water out and it was leaking on the floor.
The washer was repaired with a new pump. I was told the original pump was defective. It is now June, 2004 and again my washer will not drain and it is leaking water on the floor. I am waiting for another new pump as well as a new U-joing. I have complainted to Whirlpool. Their response is it will be repaired. I let me know I did not like the washer and for the price paid I would like another model. That was not an alternative. Please do not purchase the Whirlpool Calypso, you will not be happy.
Each time the malfuctioned when I trip was upcoming and the laundry had to be done. Each time I have gone to a relatives home to do my laundery. Just this week I purchased an extended warranty for the washer since I am sure this is going to happen again. I am angry about having to spend more money on an extended warranty but the cost of one repair would be well over the price of the warranty and I do not feel that Whirlpoool would do anything to compensate me.
Marie of Perkasie PA (06/02/05)
I purchased a Whirlpool Duet Washer/Dryer last October, $2,000, and was very pleased UNTIL this Spring when I started washing my delicate, light weight, clothing. The washer is beating my clothes to death. I have read the manual and use the delicate/casual and even hand wash cycle but they are coming out flimsy and wrinkled.
I have had to resort to having my light weight summer clothing dry cleanded. I do not trust the washer. My no iron clothing has to be steemed on the highest iron setting just to get them presentable. I cannot believe the damage this washer is causing.
James of Alpharetta GA (05/25/05)
i am complianing about the calypso washing machine. i purchased the unit 2.5 years ago and have nothing but problems with it. it vibrates excessevly and knots the laundry up, litterly tearing the cloths a few times. whirlpool has told me i'm using the wrong detergent (i use tide) or it's not leveled, i put a level on it to make sure it was. bottom line, all I get is the run around!
i'm forced to buy a new washer before it destroys my home due to the laundry room being upstairs and the vibration shaking the house.
Anju of New Delhi India (10/26/04)
I purchased a new washing machine on 18th Oct 2004. It was on sale over there which was published in newspaper. When I bought I was told that defect is only on top cover which is why company is selling in sale. On first was I realise that machine is not working properly. A tech visited on complain and found that main drum is crack. Instead of taking for repairs he said that complaint is lodged and they will repair in convenient time which totally contridicts for new appliance.
Devendra of Gurgaon, Haryana, India (10/26/04)
Dear Sir, I would like to bring it to your notice that we have purchased Whirlpool white magic washing machine from Paras Electronic Gurgaon Haryana India and found the Agitator broken...we had informed this to Paras Electronic and gentleman Vishnu had said It comes like this way Only...We started experiencing problem and logged a ticket # 3354963 on 27/09.Mr Rajesh had attended our call and said that vendor has to replace the same. Since then I am following with Vendor as well as whirlpool service center but it seems no body is concerned and taking the accountability to close this.
However I had a good experience of passing on the bugs approach...I am sure Whirlpool will be operating with this vision and attitude. I am forced to escalate this because of my frustration not with the product but the way a customer call is entertained.
Jennifer of Marietta GA (10/06/04)
Have had my new Calypso washer since 4/17/04. Three weeks ago, I'm washing clothes and I get this LD message on the control panel. Apparently this washer has a serious pump defect. Repairman has been out twice and hasn't fixed it. Parts are now on order. I haven't had to go to a laundromat in 30 years and I've been twice in the last three weeks. I am not happy. And I have no idea (nor does the authorized repair center) when I might expect to have the luxurey of a washer in my home again. I had my last washer (inexpensive Kenmore) for 16 years with never a service call. I gave the set to my son when I got the new Calypso set (very expensive). He is still washing clothes at home and has offered me the use of my old washer. I'm too embarrased to accept.
Lint all over the last load of clothes that was in the washer before it choked. Incredible inconvenience. Laundry is something you do at home while you are doing other things at home. If I have to go to a laundromat, then I am not accomplishing the other tasks I could be doing at home.
Roy of Dilshad Colony, Delhi, India (06/18/04)
My Whirlpool fully automatic washing machine went out of order on 13th June, 2004 and I lodged a complaint on 14th June, 2004 and my complaint was registered under complaint number 3040242. I has specially mentioned that I will be available at home after 7.00 pm. and I was assured that the service engineer will be attending to my complaint between 7 and 8 pm on that day. I started from my office early that day and waited and nobody turned up. Next day I again reminded and nobody turned up and today is 18th June, 2004 and my complaint still remains unattended. This very hot time in Delhi and I want to wash my clothes. I think my decesion to go for a Whirlpool washing machine was a wrong one.
Fanchester of Morrow GA (02/22/04)
Bought the new Calypso washer & dryer set. Ever since I bought the machines I have been having problems with the washer. Within less than a year I had to call the repair person. They made 3 trips to fix the problem but it did not work. They replaced the washer with a new one. Couple days later the washer broke again. Had another service call for a repair person. Less than a year later again the machine is still giving problems. Also know of other consumers who bought the same Calypso washing machines and are having problems with them couple of months after it is bought. Another person had hers replaced after the first month calling the repair person out twice to fix it. Others keep on calling for repairs just like me.
Every time the machine stop working I have to wait at least 4 days or more to get a technician out with the wet clothes in the machine. Very inconvenient when you need your clothes wash.
Jack of Villa Park, CA (1/8/06)
I purchased a new Whirlpool Duet washer and dryer totally $2000. The dryer has never worked. I have had the service man out twice. After the serviceman's last visit and his discussion with the whirlpool tech support, I was informed that everyone agreed the dryer cannot be fixed and should be recalled.
At this point, I am left with no contact only the promise that Sears will call me. I have been unable to dry clothes for one month.
Beverly of Pace FL (9/11/05):
In December 2003 We purchased a Washer & Dryer from the Navy Exchange in Pensacola Florida. They were the Quiet Plus Ultimate Care II and from day one the washer has been anything but quiet plus. It sounds as if it is going to tear the house down. It is so noisy and yes it is balanced well. I would like something done to either fix the problem or a new washer. We simply cannot use it in this condition any longer.
Roy of Dilshad Colony, Delhi, India (6/18/04):
My Whirlpool fully automatic washing machine went out of order on 13th June, 2004 and I lodged a complaint on 14th June, 2004. I had specially mentioned that I will be available at home after 7.00 pm. and I was assured that the service engineer will be attending to my complaint between 7 and 8 pm on that day. I started from my office early that day and waited and nobody turned up. Next day I again reminded and nobody turned up and today is 18th June, 2004 and m | 
