Complain about a product or service

Whirlpool Washing Machines

Kerry of Spring Hill, FL November 20, 2009

I didn't deal with any company because of the complaints involved but I had my Whirlpool for approx.two years and every now and then a big boom sounds and the plastic gizmo that is right in the front as you open the dryer washer door where the water flows out to fill the washer today got real slow filling up and I reached in thinking it was a filter and wanted to pull it out gently and when I did it broke off on one side and it felt like old old plastic that was in the sun for years and now I am afraid that water is going to fill up in the washers housing. I thought that it was a steardy washer called whirlpool but I have other ideas now. I had a Kenmore and this washer lasted more then ten years without a problem and Kenmore is made by whirlpool. I am surprised that whirlpool is so cheaply made. This is my last one. Everything is happening to it now from banging to twisting my cloths and other smaller parts malfunctioning but I am not going to bother with any of them. I will just chuck it and if anyone gets it I am so sorry for their surprise. The gears when it turns into another mode seems to make a bigger clunk then ever and now after other complaints I know that mine will soon be next. Thanks. Sick of dealing with these Con Artists.

Kristin of Snohomish, WA November 14, 2009

We have owned a cabrio washer for 4 years now and it always has issues when you load it to the capacity which is the reason we bought it so we could do larger loads and "save money" which we were sold on. After the warranty passed, it started to leak. I never overload it and certainly not to the max capacity as it is constantly unbalanced which causes it to stop and show a code which means nothing to us. Our clothes are clearly taking a beating as some are ripped and just worn out faster due to washing. I regret buying this unit without the middle section in it also to help so the clothes don't become one big twisted knot which is what comes out at the end of each cycle. It leaks water on the floor all the time and in short, was a complete waste of money. Completely unreliable. Has whirlpool done anything in terms of a recall on these units? They need to be held more accountable for their products. Clearly the product testing was not thorough enough or they are not using their own products.

Evonne of Post Falls, ID November 11, 2009

The rubber boot (part no. 26 110 8182119 1) which seals the door developed a tear over a metal vent causing a leak. This is the second time in just over a year. First repair 4/14/08. Second time 11/11/09. You can feel the vent pressing on the boot and it is evident that it is causing pressure which results in an eventual tear and leakage. This is a flaw in design or product failure which will result in continuous problems.

Jenine of Saskatoon, SK November 7, 2009

We purchased a Whirlpool Duet Sport washer and dryer. The washer was delivered in June 2008, it worked okay for the first few months then began to get louder and louder on the spin cycle to the point where it sounded like a jet was taking off in our laundry room. We called Sears and they had us contact a technician. They came out and said it was the bearings and would have to replace it and some other parts. This was under warranty. In July 2009 we had the same problem.

The technicians came out and said it would be 3-4 weeks to get parts. They called us at the beginning of Nov. and said that the parts alone would be between 500 and 600, plus labor on top of that. Because it was fixed under warranty the first time, there is no warranty on the parts or labor now. I can see that several people have had issues with this machine. Is there anyway there would be a recall?? I will never buy another product built by Whirlpool at this point and will never recommend anyone else buy one either. I encouraged my sister in law to get the same machine when we had newly purchased ours and she has had the computer replaced already. I can not afford to purchase another machine but will have to find a way to do so.

LaDonna of Saint Joseph, MO November 4, 2009

Delivered new front loading Whirlpool Duet Sport 09-03-09. Washing machine would not stay on 10-25-09. Repairman stated on 10-28-09 I would need a new control panel and it would be in the following week. They were to do the repair work 11-04-09. The parts are not in and now the hope is to have it repaired 11-12-09, if parts available. I am a family of one and have not ran 20 loads thru this machine. The only response I get from Whirlpool is it is man made and they do no replace faulty equipment. This lack of moral and ethical responsibility on the part of Whirlpool is so wrong. Why isn't there a recourse for disreputable manufactures such as these?

Michele of Franksville, WI November 2, 2009

I purchased a Whirlpool Duet Front Loading washer in July 2007. 2 months after I had the machine it broke down. Whirlpool replaced the computer. Over the next 1 1/2 years, it has had the drum replaced 4-5 times. Whirlpool will not replace my machine. It has been the worst appliance purchase I have ever made. I feel duped and stuck. Can you help? I have read on Line that tons of others have had the same issues with noise and clunking with this machine. I can't believe they don't recall it. I am waiting for the repairman to come on 11/3 AGAIN!! God help me. I hate going to the laundromat. It takes weeks to get the parts.

Don of springfield, IL November 1, 2009

Bought a brand new Whirlpool Duet Sport washer. Used it about 15-20 times. The control unit has already failed, leaving me with all my clothes locked inside and no instructions in the manual for door lock override. (Turns out you have to remove an access panel, dumb design.) Whirlpool "authorized service" not available weekends and when I called Saturday morning was told the earliest they could even look at it would be Thursday afternoon. (Then of course, they will need to order a control unit or door lock unit, I'm sure, and maybe two weeks later they might have time to actually fix it. I will need to travel to a laundromat to do my laundry and lose many hours of time, plus I have to leave work to meet the repair guy on HIS schedule, not mine, so I will lose billable time at work. NO applaince should fail within a month like this. Buyer beware; this thing is JUNK

PRASAD of DOMMERU, India October 29, 2009

My washing machine (Fully Automated) board got damaged. I have waranty period. whrilpool customer service executive taken complaint on 9th of october for replacing the board. We are calling on daily basis to local customer sevice centre (Rajamundry) and yesterday onwards calling to hyderabad customer care centre .Discussed to suresh, kiran, sultan and Bala on many times. But no given good response.

It is already 20 days completed. Every service should complete by 7 days. But still there is no progress on this. This is very irresponsible. Please help me in this regard. Please find the below complaint refence number. service Request No:hd1009005269. Part pending No:hd1009117

Ann of Delray Beach, FL October 28, 2009

Whirlpool Cabrio washer machine has destroyed our clothes and towels. I have to buy a different washer machine and new clothes and towels

Tammy of Bellingham, WA October 20, 2009

Machine is less than 3 years old and we are getting F11 code all the time. My sister has the same machine 5 yrs. old same problem- F11 code.

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