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Whirlpool Refrigerators

Whirlpool • Dishwashers • Microwave • Ranges & Ovens • Refrigerators • Washers/dryers • Water heaters --- • Calypso • KitchenAid --- News • California Class Action Throws Cold Water on Whirlpool • Consumers Steamed about Whirlpool Water Heaters • Whirlpool Dusts Hoover • Whirlpool-Maytag Merger Gets Final OK • Whirlpool Wins Maytag Bidding • Class Action Suit Charges Defects in Calypso Units

Michael of Boise, ID November 7, 2009

We have a Whirlpool 25 cuft side by side with the ice dispenser in the door. Power was off for a period, and the ice in the bucket began to thaw. It then ran down the shaft that turns the dispenser bar into the motor. Cost for repair was 183. When the tech broght the new part (and this can also be found on line that there is a new part number for replacement) the motor was identical.

Difference was the kit now included a large rubberized washer that slides over the end of the shaft to keep water from running into the motor. This tells me Whirlpool recognized the design deficiency, fixed for replacements, but didn't do a recall, nor send out the rubber washer to be installed. Hence as a consumer I'm out just under 200 bucks for a design deficiency by the company.

Cost of company design deficiency was 183. They came up with an improvement but did not bother to provide the washer and installation to the customers.

Barbara of San Diego, CA November 6, 2009

Had the same problem---smoke and smell of burning wires tonight from under this piece of crap refrigerator. Already had to replace the cold switch, now this. From what I'm reading here, I'm going to need a new refrigerator and Whirlpool doesn't care. Only 6 years old!

SADHAN of HOWRAH,W.B, India November 5, 2009

I purchased a Whirlpool Refrigerator MM26DLX@15000 E BLUE MODEL NO 10882 SL NO INA 08141005 on 28/7/08 VIDE Money receipt no HWH/CMR/00/446/08-09 from HOWRAH OUTLET of Great Eastern trading -KOLKATA.

On the body particularly of the refrigerator has got pox type blistering mark all over resulting a peculiar painting defect; a noticeable problem for paining specialists to do research. When contacted Whirlpool represntative from Delhi asked for payment for service engineer and refuse to see the unique problem for this high brand company. The family feels embarrassed to show the appliance to outsiders.

Nora of Belgrade, MT November 2, 2009

My daughter and I purchased side by side Whirlpool refrigerators in June of 2004. The last two years my frig part does not stay cold enough. I called Whirlpool and they gave me names of repair shops, and 200 later, they do not have a clue what is wrong and I refuse to put more money in it. The dealer where I bought it says, "gee, I am sorry." And Whirlpool says the sealed refrigeration is still under warranty, but the repair shop says all that is fine.

I read so many comments on the internet about refrigerators just not lasting that long. They used to run forever and now they seem to last five years, or just past the warranty, which doesn't cover anything anyway. So, my question is, how do these companies get away with making junk and charging horrendous prices?? And it isn't only Whirlpool, they all seem to be that way.

The economic damage? after five years I have to buy another frig. The physical damage is beating my head against the wall for what our society has become; throw away and buy more. No wonder our Country is in the condition it is. There is supposed to be a system for checks and balances, and from reading all the complaints, where is consumer protection.

Dr of kolkata, India October 27, 2009

I want to register a strong complain against authorised whirlpool service center at kolkata ZEN SERVICES at 22/1 P K Guha street. My Refrigerator was cooling less but was working. The complaint was regiastered to call center vide complain no. KL 1009013142 on 25th october. the service person attended the call on 26th october at 6 p.m. He detected the fault & replaced the RELAY O/P switch attached to the compressor & told that fridge is OK now. He charged me Rs.500/- for parts & labour.

The Fridge was cooling well but after 1 hour I found a burning smell from the refrigerator. I off the fridge & called the same service person to attend it. He declined to attend the same day but came next day & told that the compressor has now stopped working & to be replaced & will cost Rs.4000/-. It looks that by use of a defective part and/or workmanship the compressor was damaged which was very much working at the time of repair.

I was luckily saved from fire that could have also been there due his negligence. I decline to pay Rs. 4000/- for the damage caused by a defective part and/or the negligence of service by [their] service center. I request [Whirlpool] to take disiplinary action against them & repair my refrigerator at an earliest thanking you

Douglas of China, MI October 22, 2009

The Compressor starting device melted and also took out the compressor. Whirlpool side by side model # GD5SHGXKQ01 manufactured 08/01. The estimate is 615.00. I'm going to try the Maytag recall web site for help.

J. of Acton, ON October 15, 2009

We purchased a Side-by-Side freezer/fridge (Model Number ED2HHEXTQ00) from the Brick in Guelph, Ontario on January 15, 2007. The freezer works fine. The refrigeration portion HAS NEVER worked well, and is unable to cool any products placed within it.

We (and the Service Technician) have tried vacuuming out the front, vacuuming out the back, defrosting the deposit drain, inserting a restrictive device so that the bottom drawer in the freezer unit does not block water from dripping into the deposit drain (which is apparently a design flaw with these units), rearranging food in the fridge so the cooling fan was not over-exerting itself, removing the compressor cover, replacing the compressor cover, defrosting the fridge completely and letting it stand unplugged for two days so it could reboot, etc. etc. ad nauseum.

On September 28, 2009, after numerous service calls, the Technician finally deemed the unit "unrepairable", and advised us of our option to purchase another fridge through Whirlpool of equal value (wherein we would have to pay additional money, since the unit had depreciated), OR try and get a lesser model out of Whirlpool).

Whirlpool refuses to honour our request to replace the unit at this time, since they want the Technician to install a new compressor (at our expense). The technician has alreday stated to Whirlpool Canada (and to us) that replacing the compressor will do nothing to rectify the problem, since the freezer works as it should. We are at an impasse, and saying that Whirlpool Customer Service is deplorable is a massive understatement. They are rude, uncaring and boorish.

Whirlpool Canada is refusing to honour its own paperwork, which states the warranty on labour/parts is 3 months. They want us to pay for the next service call we have scheduled, plus any parts required, regardless of the numerous service calls for which we have paid during the same 2-year long battle.

I'm not risking this fridge making someone sick, so all we now use the fridge portion for is additional cupboard space in the kitchen. We have thrown away far too many dollars in spoiled food as it stands today, and have resorted to renting a small bar fridge in order to keep anything cool. I will either get this fridge working properly and sell it for a huge loss, or I will chain it out in front of my home with a large sign stating "THIS IS A LEMON - DO NOT BUY FROM WHIRLPOOL".

Kristoff of Burlington, ON October 9, 2009

Had purchased our Whirlpool side-by-side refrigerator/freezer in September 07. After 6 months unit start to fog up inside the refierator side, we went to Sears and there we were told that because we don't have Central Air condensation is occuring inside the unit.

In 2008 we had installed Central Air, but condensation did not go away - become worse, to the point that refrigirator part is no longer cold. My wife called a repairman, he changed some parts , did not improve anything , now we have a pool of water under bottom drawer and frozen ice rink in the freezer section. Be aware - don't buy Whirpool - nothing only troubles.

Lisa of churchville, NY September 30, 2009

I would like to express my disappointment with the product. We have owned this side by side refigerator for approx 5 years. Purchased from a Home Depot. We have consistantly had problems for the past 6-9 months. Trouble with the compressure, trouble with our refrigerator side not keeping up to temp and the most recent, the timer in the freezer defrosting properly. As you are aware, these items are expensive to purchase and to repeatly fix them over such a short time is very disappointing.

I would not consider Whirlpool again when buying a appliance, for the simple fear of putting too much money into the product. We have put over 600.00 into repairs for a product only 5/6 years old and kept well by the consumer!

Mary of Deltona , FL September 29, 2009

Just bought a Black whirlpool refrigerator model # ED5VHEXVB01 with textured finish. The Gentlemen from Lowes installed it yesterday. The frige section has yet to cool below 45 degrees F. It has been around 40 hours now. We WERE going to have Lowes switch it out for another one, but after reading all of these complaints, I think we are just going to send it back and go to Sears. MAYBE I'll just buy a used one and toss it if it breaks.

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