Whirlpool Refrigerators

Almost exactly 2 years ago, the motor on the ice dispenser was replaced by Whirlpool model #2252130. Today, the same part was replaced. Both were for the same reason; loose wiring inside the part and the part is not accessible so the wiring can be tightened. Once, ok but twice? I think it is time they look into the quality of the parts they use.

I just happened back to check in. I can't believe so many of us had the same experience. Class action I tell you!

Something funny, I've gotten 2 letters from WP suggesting I buy their extended warranty. I'm going to send it back, enclosing the repairman's bill and document saying "This 18 month appliance is totally fried," and a copy of my receipt for my new Frigidaire that I completely like. I didn't know how smoothly an ice dispenser was supposed to work until I got this one.

To remind you of my experience, it died on Thanksgiving. I purchased side-by-side model ED2KHAXVQ just over 18 months ago. It quit cooling on Thanksgiving Day. I got a repairman out the following Monday. He diagnosed it as a "sealed system" problem and would be $500-800 to repair. He was surprised that a serious defect like that wasn't in their warranty. I went to the Lowe's where I purchased it. He said he couldn't help me and told me to call Whirlpool. Customer Service said all they could do was send a repairman. I informed her I had just spent $70 on a service call and didn't need another one. I told her what the serviceman had told me regarding the warranty, and she said they took that out of their warranties in 2009. Well, of course they did! My mother has a similar model and has nothing but trouble with the ice maker since day one.

Hard to believe Whirlpool has gone so far down hill. The products are no longer quality and their customer service couldn't care less. I am now on my 3rd Whirlpool. I had concerns due to many reviews stating numerous issues. However, after speaking to whirlpool numerous times they assured me--heck, they promised me that none of the issues I mentioned were accurate. They claimed the reviews were written by the competition or disgruntled employees. I pointed out there were far too many reviews all mentioning the same issues for the above to be true. They again stated none of the issues mentioned were known to whirlpool and again assured me my fridge would have none of the issues mentioned. I now have my 3rd one with each one having the exact same issues and the very same issues I found on tons of reviews that Whirlpool claimed were fakes.

I have never been so frustrated in my entire life. This fridge is ruining my life. Weird crazy graining non-stop noises. Awful smell like the compressor is overheating. Unit runs non-stop. Negative 30 degrees in freezer and it will not cut off even if I raise it to the warmest setting. Sometimes it defrosts 5 times in one day and other times it goes 5 days without defrosting a single time. When it does defrost, 50% of the time the hole in the defrost drain pan is frozen and the water cannot drain down in to the pan and instead ends up on the bottom of the freezer under the basket and all over my floor. This beast is impossible to move due to the awful 3-wheel design, yet it has to be moved daily or more then that to wipe up all the water. The doors are loose and get looser with each door opening. The ice dispenser operates on its own! Yep, the pad that has to be pushed to work, does it on its own, dropping ice all over the floor, with nobody touching the dispenser pad. The ice maker itself is 100% useless unless you consider having to spend 4-6 hours everyday--yes, everyday, using a blow dryer to melt the frozen dispenser tray as being useful.

I don't! The ice does not drop in to the bin. It just sits on the dispenser tray the ice comes out from. Fills with water and causing the entire thing to freeze. The motor will kick in to dispense the ice and since it's frozen solid, it just runs and runs the motor but will not do anything because everything is frozen solid. Turn ice maker off and blow dry to melt and as soon as bin is put back in and even though it is off and the ice is now melted water, it dispenses the water in to the bin! This happens 2-4 times everyday: frozen solid, blow dry, dumps water in to bin; blow dry and clean out bin; drops ice into hot bin even though ice maker is off, causing you to repeat again and again. Water line freezes causing more need to blow dry and again. Once unfrozen it immediately wants to drop the melted ice in to the bin even though maker is off. Without even dumping any ice, the water valve kicks in and fills the tray that has frozen ice in it with more water. Obviously, this ends up getting the water in the bin and all over the dispenser, freezing it solid. I could go on and on, but frankly am sick of typing. Each of my 3 fridges all have done the exact same things, with tons of others posting online that theirs too have these issues.

I bought this based on Whirlpool assuring me these issues so many mentioned were non existent, yet they quite obviously are and I'm on my 3rd one with each having the same exact issues. Whirlpool could not care less. My retailer said if the 3rd fridge didn't work then "too bad." They claim I can't be satisfied. Nope, wrong! I just want a properly working fridge that I paid good money for. I never asked for a different model, so quite obviously it has nothing to do with me not liking the fridge or no fridge will satisfy me! Just give me one that works. But nope, Whirlpool could care less and my retailer could care less, even after seeing the issues themselves! I am so dismayed it is not even funny. This fridge is killing me. It's a 24/7 job for god's sake. I mean that literally. Between all the many issues and the non-stop blow drying, this fridge has me working on it 24/7!

I can't work, can't sleep, can't eat--my entire life is spent messing with issue after issue. Who ever heard of needing to blow dry 3 or 4 different parts of a fridge 3 or 4 times everyday? Like I said, I could go on and on, but I'm worn out. 4:30 pm now and just like everyday, I have been blow drying and doing the same ** I have to do everyday since 5 am and when I'm done typing this, I have to go blow dry again since I hear the motor humming and the tray filled with water without dispensing the frozen ice from the frozen dispenser and it's now frozen solid again. I've never experienced anything like this, and again neither Whirlpool nor my retailer will do anything to resolve this. I paid good money for this defective piece of junk. I have a warranty. Service has been out and they are clueless. They just keep saying, "Awful design. Seen many others with exact same issues. We can't get them fixed." Can't fix it? Can't replace it? So what the heck do I do? Although it has a lot of issues, I figured I could eliminate some by just cutting ice maker off. Nope, doesn't work and get this: Whirlpool said I can't cut my ice maker off for more then 8 hours or my water line will freeze! Um, didn't they tell me 20 times there are no issues with the water line freezing? Yes, they sure did! And they said I had to actually turn off the water valve behind the fridge if I turn the ice maker off or it will freeze/rupture/flood my house!

Stay away from Whirlpool! They used to make good quality products with great customer service, but no more. They have lousy defective products that they will not stand behind and non-stop lies about issues they claim don't exist when they most certainly do exist and they are aware of it and are lying saying they are not aware. Then the retailer won't do anything! Beyond frustrated!

My 2010 Whirlpool refrigerator stopped working, due to a compressor issue. I need to purchase a new device ASAP.

I bought a Whirlpool refrigerator (model number model ised5lvaxwq00) about 14 months ago. The icemaker would not work when delivered. I had it fixed. Several months later, it quit working. It cost $200.00 to have it repaired. The ice door stopped working. I called Alabama Power to repair the icemaker. He advised that it would cost around $300.00 to repair.

We are on a fixed income and cannot afford to have it repaired. On investigation, I found hundreds of complaints about the same issue with the icemaker flap. I would appreciate you trying to eliminate this problem.

We bought a Whirlpool side by side refrigerator in September 2009 for $898, which was a lot then. Last fall the ice maker jammed and started dumping ice in the floor. Yesterday, we noticed that things in the freezer weren't solid. After checking, we found our frozen food had thawed and things in our fridge weren't very cold either. We called Whirlpool which was no help. Then we called a repair man who told us, "There was a leak in the seal system and it was low on freon. Would have to replace a compressor, evaporator and it would be better and cheaper to just buy a new refrigerator." It has just turned 4 years old. I called Whirlpool again and they said they didn't know why it went bad. I said is it a recall or just a bad refrigerator. The girl was no help at all; I kept asking to talk to a tech and finally asked for their corporate office address which she said was 553 Benson Rd., Benson Harbor, Mich. 49022. I now have to buy a new refrigerator and it will not be a Whirlpool.

We purchased a Frigidaire Professional (340l model dlx, carbon number 91706983//11344/09) on the 15th of May 2009. We complained more than five times. Every time the service man came, he said everything's right. My fridge is not working properly. If it is not possible by company to make my fridge work properly, we now have no option but to go to court for justice.

We originally became alarmed by an awful smell and noticed that our Whirlpool Conquest side-by-side refrigerator freezer/fridge was not keeping food items cold. Upon further inspection, we saw that the compressor starter in had started fire and melted. Our refrigerator model #GS6SHAXLS42 and serial #SM3832794.

The shelves on the side door that go in the notch side door all broke off! after having items in them! This happens when you swing the door to open the refrigerator!

We bought a Whirlpool model GC5SHAXVY01 side by side. The ice maker had problems within the first month, and they continued until the following year. Finally, the ice maker was deemed irreparable. Whirlpool worked with us, and we got a replacement for $600.00. The replacement had been in our home 3 months, when we realized it was leaking water. The guest room behind the fridge, had water soaked carpet, and molds growing on the baseboard. The hardwood under the fridge had been water soaked, and could not be dried by professional machines running 24 hours a day for 4 days. Oh the noise! The guest room carpet was pulled out with the baseboard immediately, and today, they are ripping out the hardwood affected in the kitchen. We called the CEO's office at Whirlpool to tell them. The answer was "talk to our legal department".

We are very angry. This has been very disruptive and upsetting. The floor is black under the hardwood. We are now awaiting the drying machines to come in for 3 days, and waiting to learn about what appears to be black mold. Be careful, and good luck if you buy from Whirlpool.

My dog is afraid to be anywhere near my Whirlpool side by side fridge. It makes horrible noises every 15 minutes to half an hour. I have to coax her to even let me escort her past. It has been snap crackling pop for several weeks and is getting louder with thumps and clangs. It does sound like the devil inside. Appears to be coming from the freezer side.

I do not have the ice maker hooked up . It is plumbed for an ice maker but the servicemen who delivered it advised me they didn't do that . I didn't have the money to hire a plumber. The fridge was a PG& Energy Partners project in which those of certain age and income levels were presented new energy savers in exchange for old ones.

Wish I'd have kept the old one, especially after reading comments here. A senior, I live by myself in a fairly isolated area. I wonder now if the noise means a fire or electrical problem is imminent. My model number: ED2KVE*V*O, ED2FHE*V*O*

I am completely dissatisfied with the competence and accountability that I have encountered while dealing with Whirlpool Canada. I ordered a Whirlpool Refrigerator in September of 2011. I opted to switch the door swing myself since it is a relatively simple task and of course they charge you extra if they do it for you. Once I had the door installed, the last step was to screw on the handle. The door was missing the threading which allowed the handle to be installed. I contacted Goehman's to set up a service call. They looked at the fridge only to tell me that they needed to order an entire door. A month and a half later I had not been contacted by anyone regarding the whereabouts of the replacement door.

Long story short, over four months later and after hours of phone calls recounting the details of the events numerous times to numerous employees, all Whirlpool had to say over and over again was "I understand, but unfortunately we do not provide any compensation." They said that the warranty only covered repairs and not product replacement, which would be fine if it ever broke but they delivered a fridge that was not built correctly in the first place. They took no responsibility for the lack of quality control.

After speaking with the supervisor Josh, and insisting that we be compensated for the inconveniences and frustration, he finally agreed to extend the warranty by 3 months. I told him that they should offer a year extension since if they stood behind their product that it wouldn't even cost them a cent. He politely told me that he understood and what email address did I want the extended warranty information to go to and that he would offer only the 3 month warranty. When I received the email, I found out that I had yet another phone call to make in order to engage the extra 3 month warranty.

I am extremely frustrated with the level of service and I feel as though they school their employees to be therapists that offer no solutions. They were all very willing to listen and offer a sympathetic ear, tell you that they understand but not to take action or offer a solution. They seemed to think that it was acceptable that I pay them full price for a fridge but not deliver the full appliance for a projected 6-8 months. In my book and to most consumers, this is not acceptable. When I pay full price for a product, I feel that a full product should be delivered to me in working order. Whirlpool got their money and the "special order" door seems to be at the low end of their priority list. How else can they justify a 6-8 month wait for part replacement?

Somebody please sell Josh a car with no stereo system, make him pay for the option and see if he if he thinks waiting 6-8 months for it is acceptable. Oh yeah, and waste 6-10 hours of his personal time trying find out where the heck his stereo system is then tell him how much you understand. I guess I can stroke Whirlpool off as a brand of appliance for any future purchases.

First, I was put on hold by the first female for 44 minutes, and then a second woman finally answered, and said she didn't know why she would send me to her, because she was in the sales department, and she put me on hold for another 25 minutes. I finally had to go, because I had an appointment. When I got home, I called back, and got a man by the name of John, and at least he recommended he could schedule a repairman.

The problem I told him is, the inside wall of my refrigerator has 2 cracks on the side, and a crack on the back wall. I don't want a repairman to come, just to tell me he can't put 2 new walls inside of my refrigerator. I could not find an email, so I could email Whirlpool about this problem, and definitely, they were of no help. I bought the refrigerator at Lowe's late 2003. I have never, in my life, seen the inside walls of a fridge do this. I spent a lot of money for this, for it to crack on the inside walls. It does not seem like something is right with this.

The product has water and ice maker problems. The day we got the new refrigerator home, it did not make ice for one week. I called and had service come out. The line was not connected properly under the refrigerator. Water was flowing out of the front of the refrigerator. I called service again and they put in a new ice maker. The ice maker was still not working. I called service and another firm came out and said the new ice maker was bad. They put in another new icemaker. Now it is making ice but will not dispense it through the door like it is supposed to. I will call service again on Monday.

When we bought our side by side fridge (model GD5RVAXVB02), the manual said to clean the condenser coils if you have excess dust and/or pet hair. We have both. We tried with the vacuum and with a brush but it is impossible to get to the coils because they run side to side instead of front to back. You can only get to the first coil in front. The rest can't be accessed from the front, sides or back. I called to find out how Whirlpool recommended they be cleaned and they could only recommend a vacuum attachment tool (8171579A) to clean the floor below the coils or a coil brush (4210463RW) that can't reach the coils! This design is meant to fail prematurely. They could have easily installed the coils running front to back so they could all be easily cleaned.

We bought our Terrorpool Whirlpool refrigerator in 2006. We have had problems with the ice dispenser, bad motor replacement, and now we have cracks all down the right inside wall. I had bought an extended warranty of four years at the time of purchase which covered the cost of the previous problems. But it has now expired, and I was told it would be my expense for repair. What happened to reliable appliances that our parents and grandparents had? What happened to the name Whirlpool? I will never buy a Whirlpool product again, not to mention the customer service (which I won't mention). If you have model # ED5PHEXRQ00, please write about any problems you have had and help someone else not make the same mistake.

This is about the Refrigerator ED5VHEXVQ01, side by side. As with many others consumers, I have had multiple cracks in the sliders, drawers and glass shelves and also stress fractures and cracking in the inside liner. I had cracks filled with tub calk the first 12 months of ownership by a Whirlpool factory authorized service repairman under warranty. Whirlpool sent me drawers, sliders and glass shelves after calling it in and talking with 5 different customer service reps. Less than 2 years later .all the above cracking, breakage, fracturing of the drawers and liner have come back with a vengeance. Whirlpool asks did I purchase an extended warranty.

It wouldn't matter with the cracking and stress fractures of the liner because Whirlpool considers all of it cosmetic. I say **, they fixed everything the first time. They should stand behind the flimsy plastic used in the manufacturing of this appliance. Whirlpool says the defects do not impede the functionality of the fridge. I say **, the appliance runs more than usual with the cracks and will shorten the life of the product.

I am but one person with many voices. USA might stand up and enforce the manufacturing quality as it once was. I do not want to ever hear from another Whirlpool Rep. I understand that because if they did, they would stand behind this shoddy workmanship found in the Whirlpool Refrigerator I purchased in 2009. I know I will not get the expected life out of this Whirlpool appliance.

My 2 year Jennaire (made by Whirlpool) broke down on 12/14/11. Repairman came out on 12/19. He said that the compressor was not working and ordered another and he came out again on 12/22. He said that it could not be fixed (internal leak or something). An aside to this story was that a tank of compressed oil blew and damaged my hallway and kitchen walls and floors and 2 rugs. That was being handled by the repairman's insurance company.

We called Whirlpool and they said that they we could pick out a new refrigerator priced at no more than $2399 even though we paid $2799 for the Jennaire and would have to pay the difference for a model costing more. We went with a Maytag (Whirlpool product) that listed for $2899 but was available at 2 local stores for $2050 and $2100 but I had to give Whirlpool anther $500 because they use the MRP.

They finally delivered it on 1/5/12 but would not leave it because no one disconnected the water line to the appliance and they would not touch it. It took me 20 seconds to do it and if they would have told me so it would have been done on the 5th. Rescheduled delivery for 1/8/12 and the unit was delivered damaged (large dent in front) and they would not temporarily leave it until a replacement came.

I called Whirlpool again and asked them to just call a local Home Depot or anyone in my area (all had the unit in stock) to deliver one but they told me that it must come from the warehouse in Michigan (I live in PA) and that it would be yet another 5 to 10 business days to receive it. So, I am paying $700 more for a unit that I could have bought and had delivered before Christmas not to mention the inconvenience of no unit for a month. Not to mention the damage to my home, $200+ dollars in thrown away food, time to shop for new unit, time for 2 repairman appointments and time for the 2 deliveries thus far and countless phone calls to Whirlpool to get the new unit.

Today is 1/10/12, so I guess I'll have by month end if there are no other problems, you would think that they would try to expedite this just because its been so long or give us a substantial credit for all the trouble. Never again Whirlpool.

Purchased Whirlpool refrigerator at Lowe's. Refrigerator would never get cold enough, so I exchanged with a Whirlpool Gold side-by-side refrigerator. After installation coffee was spilled behind refrigerator. I was unable to pull refrigerator out from wall to clean coffee spill from behind. When checking with Lowe's on the 35th day, I was informed that Lowe's 30 days warranty had expired and I would have to work directly with Whirlpool.

I discovered it was very hard to communicate with Whirlpool; there was a problem that they only had on file the first refrigerator I purchased not the one I kept. The Whirlpool service rep did not seem very cooperative but with insistence they told me they would change my information to the correct model and serial number and a repair order was sent to a local service shop.

The problem with not being able to roll the refrigerator out from the wall is that Whirlpool had changed their wheels to a tri-wheel support and there was not enough height on the single front wheel to lift the refrigerator to clear the screw down leveling stops on each corner. The service rep had no solution for the problem and had to call the Whirlpool service. He indicated he never was able to get assistance from that department. I told him I would talk to them as the consumer but they refused to discuss the matter with me, so I gave the phone back to the service tech. Whirlpool told the service tech to order replacement wheels of which I knew this would not resolve the problem.

After two weeks, the replacement wheels arrived, the service tech installed them and as I expected they did not resolve the problem. I then requested the service tech to remove the rubber from the stops on the corner to allow for the additional required clearance and this solution worked. This is a very poor design for Whirlpool, but I accepted the results. Two weeks later I receive a phone call from the service business and they tell me that Whirlpool did not have the refrigerator model/serial number they worked on. Whirlpool was not willing to resolve the problem I had with them initially and the service business would have to bill me directly and was not covered under the warranty.

At this point I lost it and informed the service business I resolved this model/serial number with Whirlpool before. Whirlpool gave them the authorization to work on the refrigerator and they would need to collect the fees from Whirlpool. I have purchased my last Whirlpool appliance mostly because Whirlpool makes it very difficult or refuses to talk to the consumer and it appears the quality is no longer there. Will Whirlpool become the next Kodak? With this kind of service, people will just quit buying from them.

Listen to this one! My Ed5vhexvq001 ice maker door won't shut. Okay, go to PartsDIRECT and read about others with same issue and order kit. Now, start the repair process only to find that a small plastic piece that holds the metal rod for the ice door has broke and we now need the frame for the door. When I went to PartsDIRECT, I read about the number one part, which is what I need, and the manufacturer is not making this part and it is no longer available.

I went to another Web site and got a chat person. They say that now, we are blessed with having to buy the complete door all for just $1.50 per piece of plastic and we can get the door for just $650.00. Anyway, I will go back to my basis for buying GE. This was a spec house we built and it did not sell, so we are living in it. I know now not to buy any appliances at Lowe's and Sears.

Regarding a Whirlpool Refrigerator (model ET8CHMXKQ04) purchased in '05. I don't remember exactly when the problem began but the freezer starts its defrost cycle, water drips down through the refrigerator compartment (soaking all paper/cardboard covered products), collects under the crisper trays and eventually spills out onto the floor. It's a river of water that requires a towel to collect.

I believe what's missing is some sort of collection funnel and tube that catches this dripping water and delivers it to the evaporation tray behind the base cover plate under the refrigerator. Obviously, Whirlpool has no quality control nor does it do any field tests to ensure their products are designed and operate properly.

We bought a new refrigerator 14 months ago and the compressor went out New Year's Eve. Of course, expecting 30 people to celebrate! The first refrigerator Lowe's delivered was loud and we called and asked to have it replaced, which they did. The second one was also loud and we debated if we should send it back also but we just put up with it! Second mistake was not buying the extended warranty. Since we have always had good luck with WP we didn't purchase the extended warranty. Neither WP or Lowe's would do anything to help.

The repairman who looked at it and diagnosed what was wrong said the compressor was undersized for the size of refrigerator and that it had worn itself out trying to keep up. He said he would not put in the same size compressor or it would do the same thing. Hence the loud noise of this model. I will never shop at Lowe's again, and after 30 years as a Whirlpool customer, I will never buy another product from them. Also, if you plan to buy WP, buy extended warranty. They also leak water.

December 19, 2011. A repairman was sent out a few days later, who could not solve the problem because a piece had to be ordered. The piece was ordered and the repairman came to install the part on December 28, 2011.The refrigerator is still not working at all. We have been without ice for this period of time, not to mention the inconvenience of non-refrigeration of food. I pleaded for them to pick up the refrigerator and give me even a partial refund. I was told that three repairs had to be done before they would even consider picking up the refrigerator. I am not a person who complains, but this was ridiculous. I will never purchase another Whirlpool product.

I bought a Whirlpool refrigerator side by-side model #ED2PHEXMQ00, made in 01/04. As I was letting my dog out at 4 am, I heard a sizzling noise and I immediately smelled an electrical burning odor. I lost all of my food, but thankfully I caught it before it caused a fire. Had this happened during the day, I would have lost my 3 dogs and my home. I had to borrow a mini fridge for the time being because I don't have the money for the repairs or replacement.

Since this is an ongoing problem, I'm not sure replacing the part will make me feel confident in trusting that it won't happen again. I may not be as lucky to be standing next to it if it does happen again. Whether it's under warranty or not, Whirlpool should take responsibility and issue a recall and replace the parts. I would never suggest buying a Whirlpool product in the future.

For the second time in 18 months, I have had to replace the top shelves on my refrigerator (Model #ED5VHEXVB01) because the cheap plastic borders have broken. The first time it was covered by the 1 year warranty, but this time (12/11) I'll have to pay $130 just for one shelf. Unless the quality of the product has improved, I'll probably expect to have to replace them again within the year. Needless to say, I'll never buy Whirlpool products again. I'm out $130 because Whirlpool will not replace them for free because the product is no longer under warranty.

I have purchased one refrigerator double door Mastermind 230 Ltr. capacity on 08/02/2009 at a price of Rs17200 from Himanshu Sales at Halol, Panchmahal, Gujarat. After one year, there was a problem in the refrigerator. My complaint was given to Himanshu Sales Halol. A service engineer came and replaced OLR and starting relay. I was charged Rs500. The bill was not given.

Again cooling was not achieved. My complaint was given to customer car complain no. 22265 on 26/04/2011. Service engineer came on 10/05/2011 and reported that compressor get overheated. He has replaced compressor, capillary, gas, starting and overload relay and charged Rs1650. But compressor continued on, it does not cut off on temperature.

again cooling was not proper. I complained on 05/06/2011. Service engineer came and advice to send the refrigerator to service center at Halol at our cost. After one week, it was sent back to me. Still ice not forming in freezer. We thought that it is due to summer. We also informed Himanshu Sales Halol. They advice to give complaint to customer care.

Complaint was given on 28/11/2011. On 29/11/2011, a service engineer came and informed us that the compressor overheated. On 06/12/2011, the service engineer came with new compressor. He replaced the compressor, capillary, starting and overload. After gas charging, fridge was started. Still ice was not forming in the freezer and there was abnormal sound coming from compressor.

Now we are tired to take service from Whirpool. I think this is a company defected piece, so send some senior authority to check the same and to take necessary action. Also due to this problem, my electricity bill got on higher side, and the purpose of the appliance is not solving.

we called him. He replied that Mr. **, the regional head, will come tomorrow, 13/12/11. Still cooling is not achieved, We have registered complaint under complain no. AH1211007719 dated 13/12/2011.

I purchased side-by-side model ED2KHAXVQ just over 18 months ago. It quit cooling on Thanksgiving day. I got a repairman out the following Monday. He diagnosed it as a *sealed system* problem and would be $500-800 to repair. He was surprised that a serious defect like that wasn't in their warranty. I went to the Lowe's where I purchased it. He said he couldn't help me and told me to call Whirlpool. Customer Service said all they could do was send a repairman. I informed her I had just spent $70 on a service call and didn't need another one. I told her what the serviceman had told me regarding the warranty, and she said they took that out of their warranties in 2009. Well, of course they did! My mother has a similar model and has nothing but trouble with the ice maker since day one.

In a recent decision regarding the highly expensive, supposed elite performing Whirlpool Gold refrigerators, a group of unsatisfied Whirlpool owners who are tired of cleaning water puddles from in front of their new refrigerators have hired all automobile corporations to manufacture cars only available to the CEO, Executive Board as well as the entire engineering staff at Whirlpool.

These cars will be guaranteed to run ok. However, once the car is heated up under normal working conditions, the cars will be guaranteed to leak oil all over whatever surface they are parked upon. We hope that this will not be an inconvenience to the CEO of Whirlpool; however, perhaps once you have destroyed your new garage floor, you will understand the nature of our complaint with your poorly designed and engineered Whirlpool product.

While this letter will have no effect on my current defective product provided to me by Whirlpool, it makes me feel better and I have not had the attention span to listen to my wife complain while she is cleaning up yet another (whirl) pool underneath our fridge.

We have a Whirlpool Refrigerator, Model # ED5HHEXTQ00. And every shelf has cracked, the water and ice dispensing levers have broken off. Now our produce trays are broken as well. I do not recommend Whirlpool products to anyone. They will not stand behind their product! There is obviously a problem with the plastic used on the shelves and trays. I have read of others complaining of the same issues!

Whirlpool! You need to step up to the plate and recall these shelves, and replace them for your customers!

I also have the same "water running into the refrigerator" problem that so many people have reported. I'm about to throw the Whirlpool out and start over. It is such poor business that whirlpool won't admit that the appliance has a major problem and fess up to correcting it for owners. I will never buy another Whirlpool appliance and will warn everyone to also steer clear of Whirlpool.

Our Whirlpool refrigerator, model MODGI5FSAXVYO, began leaking water from the freezer onto the floor about 3 months ago. We purchased the unit in January 2011. We had to keep a towel on the floor to absorb the moisture. Our troubles began after the freezer door was left ajar and the interior became quite frosty. We had turned off the freezer several times to defrost but nothing helped until this morning when I read the comments of Marea of McClellanville, SC and Ruth of Vavenby, BC.

I then decided to begin exploring taking apart everything until I reached the freezer unit in the back of the freezer. I discovered a lot of ice with the ice blocking the drain hole which is supposed to drain condensation from the freezer fins to a drain pan in back of the freezer. Apparently, leaving the freezer door ajar caused the drain hole and surrounding area to ice up. Condensation from the fins would keep dripping until it overflowed onto the bottom of the freezer until it filled up with ice. The water then had nowhere to go but out of the freezer onto the floor. The simple solution to this problem is to turn off the fridge, empty out the freezer and allow the frozen drain hole to thaw out. You can easily remove the back panel of the refrigerator to see if water is then draining into the drain pain. Good Luck! Ed

Three years ago, 2008 we purchased a Whirlpool Gold refrigerator for our new house. Since we have had trouble with the ice maker and dispenser, we have had it repaired twice, the latest on Nov 31, 2011. We thought that perhaps it was only our problem. This past summer, we, along with some friends, rented a house in Water Color, Florida for a week. The house cost over $2M to construct and evidently they chose the same refrigerator we did, and guess what? They have the same problem. Just this week we were visiting some friends in Starkville, Mississippi and they had the same refrigerator with the same problems.

Evidently this is a design problem and a poor one at that. I would neither buy another Whirlpool product nor would I recommend Whirlpool to anyone. I thought we were getting a quality product given the purchase price of this refrigerator. Indeed that is not the case.

I purchased a Whirlpool fridge (model GX2SHBXVQOO) on November 27, 2010 and it leaks water on my floor. I have to keep a towel there or it runs all over. I also purchased a Whirlpool range (model YGFE461LVQ) and the convection fan went on it a month after we bought it. The manufactures warranty does not allow repair people to travel any further than 100 km to repair, something that we had to take the stove in to be repaired. We got the stove back the same day and brought it home. Low and behold, after a short period of time it started to rattle again and got steadily worse. Also, now my one burner on high does not stay on high; it keeps going out then coming back on.

I have called the place we purchased these pieces of junk from and they said there is nothing they can do. I also sent e-mails to Whirlpool and they said they will look into it and get back to me. That was months ago. I called Whirlpool and was basically told that there was nothing they can do, that I was to call the repairman. Never, never, ever buy a Whirlpool product.

My new fridge is leaking large amounts of water on the floor, but it is not from the ice maker, as it is not hooked up. I have a Whirlpool refrigerator, model number GB2FHDXWS04, purchased in August of 2010. It was with good faith that I chose what I thought was a high-quality product, as well as, it was chosen because it was made in the USA and would be supporting US families, not China.

Within one year, just as soon as the one-year warranty expired it began leaking water daily, all over my wooden kitchen floor, causing the floor boards to begin buckling. It is not from the ice maker, as it is not hooked up. Not only is my floor being ruined, but my one-year old refrigerator is not working up to standards, for which I chose the Whirlpool brand. My refrigerator has been maintained and operated by all instructions provided for this product.

I assume that this company no longer wants to be in good standing with its customers, and refuses to make good on a major problem, for which a large amount of money was spent on a high quality serviceable item, by paying for the repair or replacement of obviously defective parts, or by the replacement of the entire refrigerator.

We purchased a Whirlpool refrigerator on October 18, 11 in Vivek's at Tambaram. Next day itself, 19th of October, '11, the door lock of the fridge is not working and the defrost light is also not working. Immediately we logged a complaint in Whirlpool customer care, which is in Chennai (mother's care). The engineer came and he removed the lock and he said, "It's a new model lock, we don't have any spare. We will raise an incident to Whirlpool and will replace with a week." But almost one month over, today is the 21st of November, 11. We called the customer care office more than 10 times in this period, but we are not getting any response from them.

Today, I spoke to one of the executive in the customer care Mr. R. and asked about the status. But he said we don't have that lock and he asked me the copy of the purchased bill of the refrigerator for replacing the unit. Really, it's very poor customer service and I'm very much disappointed with Whirlpool's product. We used Kelvinator for more than 11 years and we never had any problem. But with this Whirlpool product, within 2 days we faced these problems. Cooling coming out through the lock hole in the door of the refrigerator. Electricity consumption is more. No defrost happens automatically so far. Almost, it seems that the refrigerator may go down to critical condition. Request your intervention to resolve the issue as soon as possible.

I bought a Whirlpool refrigerator model GSF26C5EXW02 from Lowe's. It is a huge piece of crap that has had so many visits from the Royal Appliance guy, that we are now on a first name basis. Lowe's was awesome and has actually replaced this junker twice at no cost to me and has, in fact, reimbursed me for all the food this fridge has ruined by freezing. The appliance repair guy can't seem to find a problem so I just keep getting ruined food because of this hunk of junk.

All I ever wanted was a nice refrigerator with the ability to get crushed ice from the door. We bought our refrigerator from Lowes several years ago and have had problems with the ice dispenser ever since. Lowes sent repairmen many times and even replaced the one we purchased with a newer model. Whirlpool refused to replace. The problem persisted and we had to continue calling repairmen. The last straw was when the repairman asked to borrow my hair dryer to help him melt the ice that continuously builds up in the door chute. I stopped going through Lowes and went directly to whirlpool for repairs.

Since then I have been told that I should remove the ice box and clean out weekly, be nicer in order to get better help and that my husband should do the talking so that Whirlpool will be more helpful. I am so disappointed. It's been a couple of years since I last called for repairs even though we had the extended warranty. I have to clean the chute daily in order to get crushed ice from the door. Whirlpool knows that their engineers developed an ice dispenser with problems but will not admit it. Their customer service is the worst ever. I will never buy a whirlpool refrigerator again.

This is the most horrific episode in my life. Our Maytag refrigerator caught on fire started the kitchens vinyl floor on fire completely totaled the refrigerator. It ruined all of the carpet, all wall coverings and paint were turned gray or black , smoke damaged the family clothing in the laundry room, water damage, curtains, metal leveler mini blinds, everything ruined, air duct system contaminated with smoke which moved all of the particles of the melting insides of the fridge throughout the entire house. This was at 2 am when I was awaken by horrifying screams from my youngest daughter, that I could only assume was being attacked.

I grabbed my firearm and ran through the house as fast as I could and found myself in a dark haze and still heard screaming coming from the haze which I soon realized was smoke, but I was still afraid that this was part of the attack on my daughter life until I found her trapped in the upstairs stairwell afraid to come down through the smoke. I found that the Maytag refrigerator was on fire and ran out the back door and grabbed the water hose and began fighting the fire. I had knocked the fire down some and found my way to where we keep a fire extinguisher and emptied that on it. And then removed the power and we escaped the home grasping for air.

Purchased side-by-side model fridge, and within a month, the ice-maker froze up. Within a year, the relay switch failed, and caused the compressor to fail. What a lemon. Also, the clear bins in the door of the fridge side, have all cracked. Whirlpool says it is a cosmetic issue, but I think it is hazard and a material processing failure during their manufacturing process. They obviously would not cover any cosmetic issues under the warranty.

I was one of the lucky ones, at this point, as the repairs were under warranty (expensive compressor, only by one week), had to buy an extended warranty to cover me in the future. I was only out the cost of extended warranty, and a fridge full of food. Lucky me. Customer service is worthless for any issues. I don't think I'll buy another Whirlpool product again. Buyers beware.

Do not purchase any Whirlpool product. Whirlpool outsources its work to other countries which add to the poverty and joblessness in the US. Try to buy appliances that have employees in the US.

This will be the last Whirlpool appliance I will buy. We purchased this Whirlpool refrigerator Model # ED5GVEXVD literally a few days over 2 years ago. It is a side-by-side refrigerator with shelves that are supposed to slide out, however, we have never used it in that capacity. The problem is that the plastic frames on every shelf, even the ones that do not slide out over the bins, have cracked in no less than 2 places on each shelf.

We contacted Whirlpool over a month ago. The good news is that they responded quickly. The bad news is that they stated, "It is unfortunate that you had problems with the shelves, but we are unable to do anything for you because it is out of warranty. If you would like to purchase replacement shelves, we could order them through their consumer parts department. "

This is such a crock. If it was one shelf, I could justify the possibility of it getting smacked or something overweight was placed on it, but every shelf? As I said, not a single shelf is crack free, including the ones that sit directly over the bins, which should have additional support from the bin construction.

By the time I replace every shelf that is cracked, it will be equal to what I paid for this refrigerator 2 years ago, and it will net me maybe 2 more years of service. If I have to invest that kind of expense into it, the refrigerator will go to the recyclers and I will buy from another manufacturer, which will definitely not be a Whirlpool or Whirlpool subsidiary.

The cracks were noticed early last month. The cracks are already getting larger. I will no longer allow my children to get anything out of the refrigerator since I'm afraid that the shelf will crack, the glass in the shelf frame will break and we will have an injured child, which instead of reaching this website, I will be contacting a lawyer. I need to do something with this refrigerator, but with the economy, I can't afford to just keep replacing a $1,000 refrigerator every 2 years.

This refrigerator does not get extreme use since it is the 2nd refrigerator in the house. The primary fridge has been in our house since 2005 and I wouldn't trade it for anything. This Whirlpool refrigerator, however, is poorly made. The materials that the refrigerator shelves are made from were just a poor engineering decision because it is not holding up to mild to moderate use without cracking.

We purchased this Whirlpool appliance thinking we were getting a quality product from previous reviews we had read, however, this is obviously no longer the case with this company and seeing the complaints that I now see online. Someone would have to give me really compelling evidence to make me decide to ever purchase another Whirlpool appliance again.

My whirlpool refrigerator relay switch caught on fire and customer service told me that my model wasn't on their list of problems refrigerators, but they know there are a lot of units out with the chance that it could start a fire if anyone has a whirlpool product refrigerator. I would call 1-888-923-8502 and check to see if it is on there list to replace the switch.

I purchased a side-by-side Whirlpool refrigerator in May 17, 2010 from Lowe's in Gilroy. After 17 months of service, the compressor went down this morning. I have called the service center and they can't give any help because it was over the 1-year limited warranty. More than $500 is good for just 17 months' usage. Would it be worth it to have Whirlpool appliances? Do think about it before you choose a Whirlpool refrigerator.

I purchased a Whirlpool Gold from ABC Warehouse in Flint, MI, for $2099.00 before tax and it was delivered on 10/22/2010. Head-liner of inside of refrigerator has a crack about 3-3 1/4 inches long and the refrigerator is running more often. A repair tech came today, 10/14/2011, and did his job fine. He called Whirlpool and they stated to fix it with epoxy? The repair tech is ordering this.

I called Whirlpool at 9:00 am right after the tech left at 1-800-253-1301 and spoke to Sherry. I explained everything to her in a very nice manner and she stated that according to the manual, they give us it is for repair only? I said, ok, could I please speak to her Supervisor and she said yes but it will be the same answer. I spoke to her supervisor, Lisa at 9:15 am, she came on talking about the problem and let me talk, I asked her on several occasions are you still there, and she said yes, her words were that Whirlpool only repairs nothing else for the year as per my paperwork (record). I said we don't even get this till after we purchase the item, I mentioned I had a Cabrio Washer and it was junk and had more service calls than any other machine I owned.

I have a stove as well from Whirlpool it's been good so far, I told her with service like this, and them knowing their liners are made of cost cutting saving materials as I have read enough complaints about this on the internet, that Whirlpool is eventually going under and so are the other small shops that do part work for them and their jobs will be outsourced to Japan, China, India and so on, I asked if there was another person higher up than her I could speak to and she said "no, they're not available at this time" I snickered and said that's management for you. They have a customer service rep (call center complaints which is Sherry), then supervisor like you (Lisa) then some other management that don't want to talk to you. Way to go Whirlpool.

I told her to document that I will never buy another Whirlpool appliance and I will definitely tell others and so on, and if we get enough folks to ban them they will leave USA or close and then Sherry and Lisa will be unemployed just like the rest of us in the good ole USA. Poor appliances for folks that can barely afford to make it and if you're lucky and working like me and you buy something; shouldn't a refrigerator last more than this, and you stand behind your products?

I also told her I know some are abused but this was not an abused product from me. It is a Whirlpool cut your cost savings product', and forgets the customer. Please look at the old appliances, I also mentioned I have an old Amana in my garage that is 17 years old runs great and never had a problem. And I gave her up for this piece of junk Whirlpool. I then told her I will write letters, emails and everything I can think of to ban this make and product. Model number of this refrigerator is GI7FVCXWBO, freezer on the bottom, fridge on top, side by side doors, solid black with ice maker.

When I purchased this I bought it to last a long time as I had to finance it, and take from our monthly income. I had never had a nice fridge, but heck this is not nice. It's a joke and the sad part is, I owe over $900.00 still and just got laid off. Thanks to the good ole USA and Michigan, but I will pay it off no matter what cause I pay my bills, and stand behind my name as a good person and citizen unlike Whirlpool.

Boycott their products as they don't care about us or the American workforce. Oh, and this damage was not caused by abuse to the fridge - it was poor quality of materials in their products.

Thank you for letting us complain about products! Also, it's not like I can go out and buy another refrigerator as it took me over 18 years to get this one. Thanks WHIRPOOL for letting me down on another bad product but it will never happen again. I've definitely learned and will teach others. It's just not fair that these big manufacturers can get away doing this to the poor people, maybe it's like they say; corporate greed?

We bought 2 Whirlpool refrigerators for our new home 5 years ago. The first ice maker died 2 years ago at 3 years old. The second has now died this month. We called the repairman in who told us that Whirlpool knew there was a problem with their ice makers, but because they did not cause fires, they were not recalled. We paid $480 later for items that should last at least 10 years, not 3-5 years.

We will never purchase another Whirlpool appliance and neither will any our family. A company with this level of ethical behavior that knows they have a faulty piece of equipment and just chooses to do nothing does not warrant my business.

I bought a new Whirlpool French Door bottom-freezer refrigerator at Lowe's in September 2010. I started seeing ice form in the bottom of the freezer compartment in July 2011. I cleaned it out, thought maybe the door had not sealed good. In a few weeks, it had formed again. I checked for leaks at ice maker. I noticed a condensate was also freezing on the back wall.

I called Whirlpool in October 2011 to see what could be done, since the problem began before warranty had expired. (The warranty expired in September.) I was told by 3 different Whirlpool reps that they would not cover any of the costs of repair, but they suspected it was the auto defrost system and they would be glad to line up a repair person.

Most of my appliances over the last twenty years have been Whirlpool, and I have had good service out of them other than a microwave that had a recall and that Whirlpool repaired. I was shocked that Whirlpool would not back up their product any better than this, especially since it is one of their higher-end models. I'm not sure why Whirlpool has a customer service (or disservice) line to call.

They were very uninterested in helping me. I can call my own repair person. I was insulted by the manner that the helpline personnel spoke to me. My experience has convinced me to try a different brand other than Whirlpool for all my future purchases.

I purchased a Whirlpool Refrigerator with French Doors, Model No. GX5SHDXVD03. Within 1 year and 4 months, I had to replace the defrost control board. I spoke to Whirlpool's customer service, George ** said he was sorry for my inconvenience but that he refuses to help in any way because I missed the warranty period by 4 months. I spent $352.74 for the parts and labor and lost hundreds more in food. Do not purchase any Whirlpool products. I was told that the boards have been going out frequently.

I purchased a Gold Star Whirlpool Refrigerator from Sears which was installed on July 1, 2010. The freezer was icing up along seams, so sealant was used. However, now I noticed after 14 months that the interior refrigerator's lining is fracturing throughout the sides and bottom of the refrigerator. Not at seams but all over fractures, spanning 10" to 3" to 2" on the bottom and side of the interior lining of the refrigerator.

Sears' answer is more sealant, and Whirlpool does not take any responsibility in designing a defective liner since it is pass the one year time frame. This causes your refrigerator to be on more often, because of the cracks. Unfortunately, the consumer loses out. Both representatives were nasty and when I asked for a supervisor from Whirlpool, an incident report was written, however I will not ever be able to get a copy of it. It will be considered an internal document. It is a great setup between Whirlpool and Sears having defective appliances made to last a year, and Sears to win with warranty agreements for the life of your appliance of $250, for one year coverage. When you buy the warranty and have a lemon, Sears doesn't replace it, My suggestion to consumers is to buy a tube of sealant.

My mom got me and my children a new fridge side-by-side ice maker. We were hoping that since it was new, we would have it for a while, but 1 year and 1 month later, it is not making ice and changes temp for no reason. My fridge will, most of the time, keep cold; but then, there are those days that it doesn't.

No one touched the temp, and since it's been more than a year, I'm stuck. How wonderful to spend all that money for a year and one month! We don't have a working ice maker, and also, I can't keep food good. I can't afford to throw food away. And my mom and I can't afford to get another one.

After 1 year and 5 months, my old side by side Whirlpool refrigerator stopped working. The melted ice caused floor damage and ceiling damage of the floor under.

I purchased their washer, dryer, refrigerator, freezer, oven, and dishwasher. All were brand new when my home was built in 2006. Whirpool is the absolute worst home appliance company in both customer service and product. I would save my money and purchase any product other than a Whirlpool or Maytag. All of my appliances are a little over 5 years old and all have had multiple problems. Corporate takes the attitude of "oh well", pay for the multiple repairs or buy new after 5 years or less. I've never heard of "disposable" appliances, but Whirlpool has a full line of them! I would rate them less than 1 and just plain **!

The relay switch went out on our our side-by-side that got so hot the tech was very surprised it did not cause a fire. Because of the over heating of the relay switch, it burned out our compressor. This is not a recall part but they knew there were problems with it and for some reason they have a 'lottery' as far as who gets this part covered under a warranty. If we don't get this 'lottery' green sticker we not only have to pay for this part but also the compressor that it burned up. Oh, goodie $500+! Thanks for nothing.

I purchased a side by side Whirlpool refrigerator in December 2009. In one year's time, all of the plastic shelving has completely broken. The repair man said that he felt like the plastic was substandard and to call Whirlpool but they said that we must have abused the shelving.

I and my husband are senior citizens and the only ones using this refrigerator. How can all the plastic components break within one year? I had my last refrigerator for over 10 years and I gave it to my son. It is still running and all the plastic shelving is still intact.

I feel Whirlpool should fix this problem but they do not care about their customers. Once they have your money, you are forgotten. In the end, they will be forgotten because I advise everyone I know not to buy from Whirlpool.

I purchased a Whirpool fridge five years ago. To date it has had 7 repairs. The latest round has lasted over five weeks and the expensive warranty I also bought is about to run out. The repair man is on his third repair and I haven't had refrigeration for five weeks. In the meantime they won't replace the fridge, and it takes two weeks between scheduled visits by the authorized repair man.

My side-by-side refrigerator leaks water. I find water on the floor but we can't find the source. When I called Whirlpool, they stated it's not under warranty, but we can schedule a repair appointment, I declined. I'm still looking for the leak. It's intermittent, sometimes I don't see water for a while. The last fridge we had, we had to get rid of it because the sides and front got too hot to the touch. I was afraid it would cause a fire.

I'm dissatisfied with Whirlpool Gold GSS26C4XXT00. I have had it for less than six months and have had 5 drawer break at the edge of the connection for the drawer and the tub. I would think spending $1700 for this unit, the quality would be much better. At this point, I don't believe I have any faith left in Whirlpool, nor will I suggest anyone purchase their products. This is a shame that they would let their products go this route. I have had three units over the last 30 years, and had trusted the brand name. Shame on your company.

I bought my fridge in late 2008 and I am already experiencing potentially expensive repairs due to what I believe is a defective design system, of which, consumers are having to bare the consequences for those who collected our hard-earned cash and delivered a lousy product! I saw so many similar complaints about the ice system on this fridge that I am almost positive that it qualifies for a class action suit and settlement. How about a collaborative approach to this since we have all suffered needlessly? Tell me what you think and if you are in on it.

I also have a side-by-side Whirlpool Gold Fridge purchased from Lowe's Retail Store, and I paid $1,480.00 for it. It is now 4 years old and I just noticed large cracks on right, inside part of the fridge. I called Whirlpool and got a runaround. Some lame guy said, "Sorry, nothing we can do for you".

When are people going to stand up for their rights and fight for their bucks? They haven't heard the last of me but I will put this on the back of my truck with a nice sign on it for thousands to see. If anyone else has had this problem email me at ** and let's talk. I will never buy any Whirlpool items ever, ever again! Buyers beware! I also hold Lowe's Retail Store responsible for this. They should research and stand behind what they sell, they are no better than Whirlpool!

I bought a Whirlpool larder fridge 18 months ago. It suddenly stopped working so we got a service engineer up who said there was no gas. He said it would cost 50.00, but with no guarantee it would work afterwards.

In June 2003, I purchased a Whirlpool Gold Conquest Side-by-Side satina finish refrigerator (Model Number: GAS6SHAXLL03; Serial Number: SP1452552). The ice-maker has always had freezing up issues which I never complained to the company about. It has made weird noises (nothing major) but was already out of warranty. I paid $1,600-1,700 for it. I did not have the money to pay for repairs and I am sure that the repairman would have never found the problem.

Two days ago, there was an electrical smell in the house. After an hour or two, it started getting stronger and stronger so my husband looked at the fridge. There was smoke pouring at the back of it so he pulled it away from the wall and we unplugged it. Surprisingly, the plug was not hot. Had I not been home, it could have caught fire, burned the house down and killed my dog! I am furious about this. When I called, Whirlpool says, "That model is not under a recall. Would you like me to transfer you to service for repair?" Really? Those big corporations don't care!

There needs to be a recall on this because I have seen this same problem many times on blogs and forums. Well, guess what, I used to be a Whirlpool fan, not anymore! Now, I went and purchased a new refrigerator, and the brand name is Samsung! I recently bought a Samsung front loading washer and dryer and they are great. It looks like the Whirlpool dishwasher in my kitchen will be next! I bet Samsung makes a nice dishwasher.

Whirlpool and their extended warranty is a ripoff! I bought a Whirlpool refrigerator not even two years ago. It has stopped working 4 or 5 times, causing us to lose all our food. When it is working, it makes an awful noise. I have renewed my contract with A&E due to the fact that the frig is a lemon; which A&E is a joke as well.

I contacted them 2 weeks ago about the frig not working again. They stated they could not come until Sept 18th, a month later. Come on. Really. They are a ripoff as well as Whirlpool appliances. False advertising is against the law. I also contacted the merchant where the frig was purchased in Hazlehurst GA, who does not care one way or the other. If whirlpool was as great as they seem to think their appliances are, they would replace this lemon in my kitchen. We are elderly and are not able to keep dealing with this issue. I would never ever recommend a Whirlpool appliance to anyone. As a matter of fact, I will tell everyone I know not to purchase one; due to the way your company has treated me and my wife.

I purchased a Whirlpool refrigerator, model # ED2FHAX005, serial #SW1126490, two years ago. I have nothing but trouble with the ice maker. It keeps jamming up with frozen cube. While under warranty, I had it fixed but since then, it has happened twice more.

The repairman who fixed it said there was a part missing and a part of the unit was melted. Not only that, but the plastic is coming off on the handle. Nobody at Whirlpool will help me. Too bad, there is no warranty anymore. This refrigerator is a lemon. I am so sorry that I purchased it.

ED5PHEXNK00 Stainless Steel side by side Refrigerator bought in 2004, look out!

The refrigerator caught fire today and there was smoke everywhere. Had I not been home, damage would have been out of control. I traced the smoke to the bottom of the refrigerator. I pulled the unit out from the wall and unplugged the power to the unit. My unit is out of warranty and past the extended Lowes warranty. The repair diagnosis is $100 to start.

Whirlpool has recalled its other brands (Maytag, etc.) for this same problem but not its Whirlpool brand. Our problem is the same problem with hundreds of other people: Whirlpool fridges burning, smoking, and being a life threatening hazard to families all over America because of the faulty relay to compressor. Whirlpool better recall this model. They need to fix this or they will have much bigger issues to deal with (corporate manslaughter from a known issue and no action or protection for its consumers). The refrigerator is a result of Whirlpool's negligence; thus, it's potentially deadly.

We purchased a Whirlpool refrigerator on 4/6/2011 - Model No. G17FVCXWQ00, SIN No. K01044078. Since that date, we have had many, many problems with the ice maker not making ice and jamming with ice cubes. If we use ice, then it will not make ice for several days. We had a service man come and try to fix this problem but the problem still remains. What can we do to get this problem resolved?

I bought a Whirlpool model GI7FVCXWY00 over and under refrigerator directly from Whirlpool through DirectBuy on April 19, 2010. The unit was a relatively high-end model (over $2,000) that came with a 12-month warranty. Thirteen months after purchase and 1 month after warranty expiration, the ice maker stopped working flooding the kitchen in the process. We called Whirlpool who recommended one of their authorized maintenance subcontractors (GuinCo) to appraise the problem.

GuinCo came out, diagnosed that a valve in the ice maker had gone bad and the repair cost us $364. We chalked that up to Murphy's Law (repair needed immediately after warranty expiration). Not 4 months later, the kitchen comes up flooded again and again and the ice makers not working. We call GuinCo, the repairman come out and said this time that it's a heater and ice maker defect which will cost $643 to repair. He also said that the unit has been designated as having a "design defect".

We held off on the repair until we could contact Whirlpool for some remediation since it has become obvious that the unit is a lemon. I called Whirlpool, laid out the problems, timelines and potential cost (ice maker failures are going to cost us almost half of what the entire refrigerator cost before the unit is a year and a half old) and the only response they had netted out to was: "Sorry, you should have had extended warranty". This is a prime example of an American manufacturer, marketing an inferior product and offering the customer nothing when the lack of quality becomes obvious. I will recommend to anyone I know to stay as far away from Whirlpool products as long as I live.

New refrigerator was delivered on 8/5. I am having freezer problems; it forms ice particles in the freezer. I contacted Whirlpool and EBA. Whirpool said if the doors were put on by the delivery men from EBA, this could be the problem. If the doors were not put on properly, then they will charge me $125.00 for the call and service because it is not a manufacturer defect which the guarantee covers. I called EBA and they said it is not their problem. This has been going on for the last 5 days where no one would take responsibility for a LEMON refrigerator.

I bought a Whirlpool refrigerator in February 2010 GS5VHAXWY00 side-by-side door ice maker. From the beginning, when crushed ice was used, the dispenser would freeze up. I had to remove the container to defrost. The container will not go back in place.

Do not ever buy an indoor ice maker. I am out of warranty---very little help from Whirlpool customer service. They will be glad to send a service person.

I have a model ED20PK. The doors are rusting on the outside.

This refrigerator was purchased by my husband who has passed, I do not have the receipt and I don't know where he purchased it. The refrigerator worked perfect. It has been in my kitchen from day of purchase. My home is adequately heated in winter and air conditioned in the summer. I have an up-scale home. I don't see any reason to replace the refrigerator, but I cannot stand the deteriorating condition of the doors.

If I replace it, I will not buy a Whirlpool or any brand made by Whirlpool.The rust is not just a discoloration, it is actually rough to the touch and is getting worse day by day. If you have any answers or help I would appreciate a phone call. I am not really in an economic position to just go and buy a new refrigerator.

Our Whirlpool refrigerator had to have repair in less than a year after purchase. That was a bad experience last summer and I had to complain through every avenue I could find just to get the replacement part shipped to the repair shop.

Now I know it was not too smart on my part, but I bought a Whirlpool washer last September. You guessed it, not even a year old and it is not working.

All I am hoping for in this posting is to help some other hardworking consumer make a better choice with their money. It is probably not advisable to buy Whirlpool.

We purchased a Whirlpool Gold French Door refrigerator with a bottom freezer in Dec 2009.

Previous defrosting had obviously evaporated into the hardwood until now. This item, although obviously broken when installed, was not fixed as the warranty had run out.

Boo to Corbiel and to Whirlpool. They are financially not worth a lawsuit.

We had to buy a new fridge in 2000 because ours broke. Following consumer reports, we went with a side-by-side Whirlpool gold and was it pricey!

Within the first five years of its life, we had to replace the fan twice...the bar that separates the fridge and freezer could have fried an egg--it was so hot! When I had to replace it the second time, I pitched a fit to Whirlpool and they could care less! Now I see that the inside wall of the fridge section has cracks forming!

I know the average lifespan is 10-15 years but I still will say that I will not buy from Whirlpool anymore! Their stuff is very expensive and it just seems it has too many small things that do not hold up!

I have a refrigerator that was part of a recall. Now it will not be honored because it is already one year over the warranty period (it had a five-year warranty for parts). I only learned that my fridge was part of a recall after I searched for a Maytag repair shop; the recall page came across my screen, and I found out that everything matched with my fridge.

I often smelled smoke. The fridge's freezer side door and outside of the fridge was always hot to the touch. It melted a hole in the freezer side door. I called the service center, and they told me that my fridge wasn't part of the recall. I gave the service center my front pair of letters, then they sent out a service truck, A&E Repair Services. They came out; looked at the problem, and told me that the compressor and evaporator would cost me $818.93 dollars, and "oh, by the way, there's a $75.00 service fee for coming out." I explained to the A&E serviceman that Whirlpool was covering all the problems covered under the recall, even the trip fee. I was told to wait, as he called the home office. They explained to him over the phone that Whirlpool was picking up the tab, and he got off the phone.

He explained to me that he could order the compressor and evaporator, and asked me to give A&E Repair Center a call when the parts arrive, but he also said it wouldn't do any good to fix it because of the hole that was made by the compressor. He said he would try to push for another refrigerator. As he tried to write it in on his laptop, he sudden had to go to his truck to get a signal. When he came back, he had good news and bad news. Whirlpool was picking up the trip fee of $75.00 dollars. The bad news was they now can't fix the fridge because the warranty is over a year older than five years, but this fridge is under a recall. He said, "I'm sorry", and left.

I called Whirlpool; now they are singing a different tune. Also, I've been without a fridge for about two weeks because A&E has back up, and I take whatever days they would offer. It has gotten too expensive to eat out every day especially I have nine family members. I have a cooler. I would go to the ice house every morning and buy 22lbs bags of ice; to keep my food cold and my insulin in, but it is costing me more money.

We purchased all Whirlpool appliances for our new house in September 2010. After the fridge was installed, we called Whirlpool because it took at least 5 or 6 days for it to cool down to temperature and we were hearing the motor running non-stop. The representative explained to my husband that this was normal. Our fridge has not been running properly from day one and now it's not maintaining temperature at all.

We contacted Whirlpool several times regarding the same issue over the past month. The 1st service repair company was A&E. That representative said we needed a new defrost heater unit because the air from the freezer was almost completely blocked going into the fridge and that's why it was not maintaining temperature. He said this fridge has not been running properly from the start also. He said he would rush the part to our house and for us to call to setup service as soon as we received the part.

After receiving the part, we called for an appointment and the first day available was a week after. We said we cannot go one week without a fridge, little did we know at the time that this issue would still be ongoing almost a month later. We contacted Whirlpool, they had another company, Snyders, to come out 4 days later. When the representative arrived he was told he was installing a compressor, not a defrost heater. He looked at the fridge and said the defrost heater was not necessary and the fridge was fine. I explained to that representative that sometimes it would maintain proper temperature and other times it would not, so it was not fine. I told him he needed to look into it further.

The representative from Snyders contacted Whirpool technicians and from their conversation they said they would try replacing a circuit board and they will rewire a heater unit. Once again, we had to wait for the part to be ordered. After another week of waiting, the part was in and Snyders came back to service it. The representative stated there was no sure way to tell if this would resolve the issue or not. We were hopeful, unfortunately, it did nothing to resolve the problem and now for the past 3 days the fridge is 48-52 all the time with no cold air blowing out at all. Since the ice maker is in the fridge, there is no ice being made and basically water sits in the ice bin.

I contacted Whirlpool again and explained we have had 2 companies here, each with conflicting opinions on what the issue is with neither of them resolving it even after speaking to the Whirlpool technicians. They setup for Bill's appliance to look at it. When I contacted that company they could not come to look at it for several days. At that point, this was becoming unacceptable. I spoke to Kristie at Whirlpool Michigan office and explained that we have been more than patient by going back and forth with attempting to repair the fridge but at this point, we want the fridge replaced. I was told that at least 3 different repair companies have to come to our house to look at it before they will even consider replacing it. I asked for a supervisor & spoke to Sherri. I explained the whole situation to her again.

I explained that every time a company comes and pulls out the fridge, even with cardboard being spread to protect the floor, it is still scratching my hardwood floors. Also, my food is going bad over and over with the temperature fluctuating and I have no way of knowing if it will maintain or not. I explained I have a 3 week old baby that, above all else in the fridge, I need to know that her bottles are properly cooled so that I am not feeding my newborn contaminated formula or breastmilk. I received no empathy or real concern for my situation. She just repeated I'm sorry you feel that way, as if reading from a script. I said I feel that I am not getting any customer service when the only resolution I am given is to pawn the problem off on a local service company to look at it.

I asked how many times this would go on before they would replace it. She had no answer other than 'Whirlpool will determine if it is unrepairable'. They are guessing at parts to order, wasting time and money and still not resolving the issue. It was model G17FVCXWY02 with serial number K02777346. I bought it from Sears.

The resolution I am seeking is to have a properly working fridge. The appliance is not even a year old and has not been working properly from the start. I want a new fridge in proper working order asap. I have been living without a working fridge for a month with no concern or reasonable options given from Whirlpool. I do not feel I should re-work my schedule to be home for service technicians to look at it over and over. I have to make several calls to Whirlpool and the other service companies day after day. It is a waste of time and effort for everyone involved. I expect when I bought this Whirlpool appliance and have an issue that I will be treated with care and concern and that the issue will be resolved quickly and effectively. None of this has happened.

I advised the supervisor at Whirlpool that I will be contacting the BBB and they still showed no concern for my situation. How is a family, especially with a newborn baby, supposed to maintain normalcy without a working fridge? Please help me resolve my situation since Whirlpool has given me no options to truly resolve this issue. I have another appointment with a technician from Sedens coming to my house on June 24, at which point, they will probably guess on another part to order, we will wait yet again for it to arrive, then we will wait for an appointment to install it. After that we will then have to hope it fixed the problem. If the problem wasn't resolved after speaking to the Whirlpool technicians, who are the experts, the first time, I am not optimistic it will be fixed this time. It is not reasonable to let this go on and on with no resolution. Thank you for your help with this matter!

After sending this complaint to BBB, Will from Earl B Fieden came out on Friday, June 24 and he talked to Whirlpool technicians while onsite. He was to order a new thermistor because the flap was closing in the fridge where the vent comes out after a few seconds, it should stay open to blow cool air. The part was ordered and I was called by Feiden on Wednesday June 29 and I was scheduled for an appointment for June 30 afternoon. Will replaced thermistor and the thermistor now registered in the apparatus, where as before when he tested wire on it there was nothing.

The new wire registered but the flap for cool air was still closing. The ice maker is also no longer working. He called Whirlpool technicians onsite. He had to pull everything out of freezer and take freezer drawers and door off. They wanted him to test an inaccessible wire. He wrote it up as unrepairable and was to fax that to Whirlpool when he got back to office June 30. Will called me around 4pm on June 30 to say he spoke to another Whirlpool technician, Steve, and Steve thinks it's the ice maker fan motor. But Will said he looked for the part in warehouses and did not find it anywhere, he even searched for this part from New York to Fresno, California. He suggested I call Whirlpool. Part # W10281584

I called Whirlpool July 1, 12:15pm-1:05pm.

Greg transferred me to Jesus, he is still with customer service, that is after I asked Greg for supervisor. Jesus consulted with supervisor, wanted me to wait until middle of next week because they don't have the paperwork that shows it is unrepairable. I called Feiden on another phone. The lady in the office said she will call Will to see if paperwork was sent, she didn't know. In the meantime Jesus transferred me to a supervisor, Austin, at 12:51pm, he put me on hold. He called Feiden in meantime and left his info for Will to call him back. He told me all this when he came back to line. He is in office today until 8pm and promised to call me back. The call ended at 1:05pm

At 4:40pm I still have not heard back from Austin (supervisor at Whirlpool). I called a representative and he wanted me to just wait for him to call me back. I said I will hold and wait for him because Feiden will be closing. It was 4:40- 5:15pm. Austin said he just got off the phone with Will from Feiden 10 minutes ago and he was about to call me. To make the story short, Austin ordered the part from Whirlpool manufacturer and it can take them 6 business days to try to locate this part, but upon him putting in request the estimated availability date is July 29! And there is no guarantee that it will be available so it could be longer than that.

I asked what would happen if they can't get the part. He just kept saying he will call me and gave me no straight answer. I advised I have been without fridge for a month and he expects me to go at least another month. Demanded a new fridge, he said no because Whirlpool technicians doesn't agree with Feiden that it is unrepairable. They said it's perfectly acceptable for me to go another month without a fridge. He also offered to look at a receipt and possibly give $20/week for fridge I have to rent or buy. I advised him I am using a camper fridge. I told him too many parts have been replaced and that this is a lemon. I asked if it stopped working all together in September, when it's out of warranty, if Whirlpool will say 'sorry there's nothing we can do.' He said yes, it is correct that there is nothing they can do after September. I asked for his supervisor, he said there is no one above him. Gave me address and name for CEO : Jeff Fettig, 553 Benson Rd Benton Harbor, MI 49022. I advised him I will be calling Feiden and calling Whirlpool back. As of July 11, 2011, this is still an ongoing issue.

Whirlpool refrigerator Model#ED5GHEXNQ00 - a very small plastic piece in the ice dispenser shell broke - not allowing ice to dispense. This piece is not repairable according to Whirlpool. An entire new freezer door replaces this problem which costs more than 80% the price of the entire refrigerator.

I purchased a french-door refrigerator on Sept 2011. It has made a loud popping and vibrating noise since I purchased it. Finally, I went to Lowe's store in Little Elm, Texas and asked the sales people what to do. They suggested that I try to level the unit. I tried, but that didn't work. Finally, in May, the unit gets louder and louder. I visited the store again. They told me to call Whirlpool for the repair and gave me the number. I called; a service technician comes out and doesn't hear the sound because it's intermittent, and says that it seems fine to him, leaves and documents that fridge is working properly.

The sounds got louder and louder. I visited the store again and they said I should have called Lowe's service department and not Whirlpool. I called Lowe's service department. The tech comes out and says that it's the icemaker; then removes icemaker. Approximately two days later, I received a call, saying the parts are in. The tech comes out and installs a new unit plus some other parts, says to wait 24 hours before use. I waited until the next day to try it, but the icemaker was not making ice. I called Lowe's service department, All About Service Company; they come out and remove the unit again. They tell me to call the next week to schedule the service call. I called and scheduled it approximately a week later and get an "all day" time frame.

I waited all day long. About 3pm, I called to see where I was on the log. I was informed that they didn't know why the technician hadn't come; and then, they called the service company and was told that they shouldn't have scheduled service call until the part came in. Duh! Another day was wasted, with over 100 degrees in Dallas and no ice again for 2 months. I contacted Lowe's at Little Elm, Texas and the appliance manager informs me that they are working on my behalf as a liaison with Whirlpool, and that I must have a least three service calls before they can replace the unit. My grandkids spent the night, and at about 3 am, were running into my bedroom, screaming and hollering that something was in the kitchen. I know what it was -- a big, hairy, broken refrigerator. At this point, I just want my money paid back. Whirlpool stinks -- just another run-around and another product made inferior.

Bought brand new Refrigerator and it was delivered Saturday, 25 Jun 11. It wasnt cooling and making ice. Manual says to adjust temp and wait 24 hrs. I called the company to set up an appt on Monday, 27 June, and they didn't have anything appts until 1 Jul so they gave me a couple other companies to call on my own. I called and have an appt for today, 28 June between 10-noon.

All of my complaints to company's customer care service department has fallen into deafears.Even they have changed many parts and charged us heavely.But still we are facing several difficulties with our refrigerator.

In 2009 I bought a $3,000. Whirlpool Gold French Door refrigerator from Lowes. !st week, ice maker stopped working. A repairman for Whirlpool was contacted but was to busy ( No Doubt) to call us or ever make his appointment. My wife contacted Lowes who made a complaint to Whirlpool on our behalf. A different repairman was sent out and told us that Whirlpool was having serious problems with this model GI7FVCXWY01.

Lowes said they would take the refrigerator back because of the issue and would give us another one that supposedly was a new one with repairs made. It worked ok for a couple of months but now the ice maker is freezing up and freezing food inside. I hate this refrigerator, I have reported it and nobody cares, they got our money. When people ask why I don't want anything American made anymore, because it is high-priced, poorly engineered crap!

They suck. A three months fridge broke and they can't fix it till five days from now. I am eight months pregnant with four kids and we have no food in the fridge.

Gee, I thought I was the only one. I bought a Whirlpool side by side, also from HHGregg. I was at work, when it was delivered, so I didn't see it until I got home, or I would have told them to put it back on the truck. The doors did not meet, and one was lower then the other. Of course, they wouldn't take it back or replace it. It took 2 weeks to get new door gaskets (though it was working), then 5 more weeks to get new doors and, 4 visits by repair. Finally, a repairman with enough pride, to actually straighten it out.

Would I buy another Whirlpool? I'd rather buy ice for the next 5 years, and use a cooler. Would I buy anything again from HHGregg, I hope I'm not that stupid.

A Whirlpool refrigerator model W10179974A has an electrical relay with unit number W10136414 that has been defective three (3) times while the product is only 3.5 years old.

I purchased a Whirlpool refrigerator/stove/microwave/dishwasher from hhgregg. When the refrigerator was delivered, I noticed the refrigerator door did not fit properly and asked the delivery man about it. He told me it would "settle in" in a few days. Five months later the refrigerator quit cooling. All food had to be trashed so I called hhgregg and they asked me to call a repair company. The repairman said the door was bent. They ordered a new door and it took six weeks to show up so it was six weeks without a refrigerator! The door finally arrived and had a dent in it. Hhgregg and Whirlpool deny any responsibility for the loss of food or inconvenience. Whirlpool will only let you complain once. They have your phone number and the second time you call you go through the "20 questions" and then get a busy signal. I guess I would do the same if I manufactured junk. Don't buy Whirlpool from hhgregg! My food in refrigerator had to be trashed twice. Once after the initial failure and again before the replacement (dented) door arrived. We lived out of an Igloo Cooler for almost six weeks. Whirlpool nor hhgregg could care less.

I had a service call scheduled through Whirlpool. The repair person didn't show up the entire day nor did anyone bother to call with an update. I called the 800 phone number to try and get an update. I was told the local dispatcher would call me right away. That didn't happen either. Additionally, no one called to reschedule the service.

The refrigerator has been a problem from the start. The shelving has been broken several times. Some areas freeze food. It developed a water leak that ran across the kitchen floor creating a hazardous condition on a ceramic floor. The inside lining has a crack which cannot be fixed. The refrigerator is 16 months old.

We had experienced a lot of trouble with the ice maker and there was water in the freezer's door. Lowe's have tried to help me but it is up to Whirlpool. We have had a repairman out five times. They replaced the freezer door and looked at the ice maker each time and said that they could not fix it. Now, the warranty is up so they will not come without a service charge. The ice maker will not work at all!

I bought a Whirlpool Gold French Door Refrigerator in August 2009 at Rosner's Appliance Center in West Palm Beach, FL. The first month I owned the refrigerator, I started building up frost in the freezer. I called for repair. The repairman came out and told me I had to keep the humidifier on and that this is what happens with French Door refrigerators, they tend to frost up. I was not happy with that answer but continued on with my refrigerator. Then I noticed that my ice maker was not working correctly, I emptied the tray and tried again, but it never seemed quite right.

In April 2011, my refrigerator part started freezing my food. I called for repair and the repair company told me that all French door type refrigerators have this problem and they had to order the parts from Whirlpool. The next day, my ice maker stopped working completely. I called the repair person and they said this was a separate issue and to file another claim with my home warranty. So I was mad and called Whirlpool directly and spoke to their consumer complaint department. They said my one year warranty had run out and there was nothing they were going to do to help me. I asked to speak with a supervisor and got the same answer.

I just went out and purchased a side-by-side refrigerator on May 4, 2011, which cost me $1100 and it will be delivered on May 7, 2011. I feel that Whirlpool Appliances should stand behind their products for longer than one year, in my case, where now my whole refrigerator is not working and ruining my food. I am not talking about an old product. I am talking about a product that I have owned for under 2 years and that cost $1675 when purchased new in August 2009. Can someone please help me with this problem and Whirlpool?

The refrigerator caught fire and the smoke alarm set off. Had I not been home, damage would have probably been out of control. I traced the smoke to the bottom of the refrigerator, pulled the unit out from the wall, pulled the cord and cutting the power off to the unit. Whirlpool called and they said the unit was out of warranty. The repair people stated that the control to activate the compressor burned and this was not the first one they had seen. They replaced the unit with an older style and billed me. Whirlpool has recalled its other brands for this problem, but refused to do anything about its Whirlpool brand. Same problem. I have retained the failed part. Photo and copy of invoice were sent to Whirlpool, but nothing was heard back from them. I should be reimbursed for this failure, food loss and cleanup required. I think it's about time that Whirlpool steps up, recall these units and repair all of them.

KitchenAid (Made by Whirlpool) KTRA22ELSS01 Stainless Steel Refrigerator (Terrible Product)!

This KitchenAid refrigerator (which was made by Whirlpool) replaced a one-year-old KitchenAid stainless steel refrigerator (not inexpensive), for which the liner cracked inside (not replaceable).

While working reasonably well for the first five years, on the day after Thanksgiving, November 26, 2010, the refrigerator completely stopped cooling. However, service was unable to come out until the next week.

Once there, they discovered that the compressor line where it now routes through the drip pan to evaporate the condensate (evidently a poor cost reduced design, replacing the former condensate heater and fan on your prior models), corroded through where the anti-vibration bushings support this line in the condensate bath (causing a caustic and/or electrolysis reaction that ate right through the line).

While this part is covered by their warranty, there were none available locally, which had to be ordered out of state.

After the line finally arrived, we had been without refrigeration for some 11 days (before they were able to install it), for which virtually all of the contents of our refrigerator and freezer (estimated at $425.00) had to be disposed.

As you can imagine, this was a miserable time in the household, with significantly increased costs (as we ate out much more frequently due to this dilemma). The sad irony here is (in addition to the substandard design) is that in order to demonstrate this defect to the servicemen, the 6-year full coverage (both parts & labor) on these components just elapsed in that we could not demonstrate this defect to them previously (e.g. August 2010, when it started malfunctioning, but would then seem to be working okay when we were going to call them).

We wrote to Jeff M. Fettig, Chairman of the Board and Chief Executive Officer, who had a college kid call us and tell us we were lucky the warranty covered the $10 part. We, nor our children, will ever buy a Whirlpool product again (POS)! This has cost us $240 on repair labor, $425 on food spoilage, time off work for two repair visits, and the cost for 11 days to dine out.

I have a model # 106.53552202 side by side refrigerator. Since the first year, the ice maker has been having problems. Two to three times, the inside the door clutch broke and Sears came out and did the work under warranty. We just missed the 4th time which is supposedly the time that we get a new refrigerator, compliments of Sears. Shocker, huh?

Well then, the inside ice maker went bad, which cost me another $370.00, and then today, I had a serviceman out another $65.00 for the trap door that lets the ice out of the inside. I have seen hundreds of complaints on the ice maker and wonder how a company can get away with continuing to make the same product which, in my opinion and I'm sure countless others, is defective, and no one cares. Let's just keep charging the consumer to fix your defective manufacturing process.

I am so sick and tired of putting up with substandard products. Whatever happened to pride in workmanship here in the U.S? Oh yes, most things (parts) are not manufactured here. Shoddy workmanship or terrible quality of parts - I'm not sure which is the problem, but I am tired of paying for something that I have to keep paying for after I buy it. How about you? I suggest that Whirlpool should take a good long gander at the complaints and blog on their inferior product online.

This huge expense was prompted by the sudden demise of my 15 year-old Amana refrigerator, along with various warnings of the impending failure of the other appliances listed here. The refrigerator we chose (Model $ GSF26C5EXW00) is reportedly a very new model, and is apparently no longer sold by Lowe's due to the large number of consumer complaints, repair issues, etc.

The unit we received had a problem with the small, cheaply-made roller on the front of the unit that allows it to be moved -according the the Lowe's delivery man, it "popped off it's mount" but he was able to fix it and get the unit installed. The fridge and freezer both cooled down nicely and the ice maker started working, so we moved our food into it.

Within 72 hours, the ice maker stopped making ice. I went through the trouble-shooting steps in the manual to no avail. I called Whirlpool's warranty repair number, and I was told it would be over a week before A & E (the only repair service in my area that Whirlpool reps can schedule directly) could make it to my house.

I asked for a list of authorized repairmen in my area, and got a list of 6 businesses. In calling to schedule a repair visit, I learned that at least 2 of the 6 businesses on the list Whirlpool gave me will only provide warranty repairs on Whirlpool appliances if the unit was sold by their business. Later that day, I found a repairman who could be here the next day.

When The repairman came, he admitted he had neither worked on nor even seen that particular model before. Luckily, the problem seemed to be that the ice dispenser door was stuck open (an item not on the manual's list of things to check). Soon the ice was flowing again, and all was right with the world. Until mid-October, when the ice maker stopped again.

After checking the door in the dispenser, I went through the troubleshooting steps again, and again, there was still no ice. I called the repairman directly this time, and he agreed to come out in 2 days. In the early evening of the day before his visit, the ice-maker started working again, all on its own. Here it is, late November, and guess what? The Ice-maker stopped again today. This time, I will call Whirlpool so that they record the dates of the 2 failures that have occurred since the initial call. I am looking into whether the state of GA has any "Lemon Laws" that apply to home appliances. The fact that Lowe's stopped selling this model so soon after it was introduced tells me that there are more problems with my fridge than I want to know about.

I purchased Whirlpool fridge with ice/water in door in 06. The chute for ice dispensing has broken and does not open or close. The problem is a tiny plastic hook that holds the pin in place to open and close flap. It is about .0003 cents worth of material. The cost to fix this is a totally new door approximately $700. The component cannot be replaced! Poor design and engineering.

I bought a beautiful sateena finish 3-door refrigerator, but I want to purchase a stove in the sateena finish but Whirlpool does not make any. I wanted my kitchen with all Whirlpool appliances.

I purchased a Whirlpool Gold Refrigerator late summer this year. When we eventually got the stickers off from the manufacturer that is on the face of the refrigerator, a discoloration can be seen. We only used dish soap and water. It literally took several sessions of 1/2 hour or so to get the glue off. First and most importantly, why in the world does the manufacturer put a sticker on the face and one that is nearly impossible to remove. Secondly, the glue caused a discoloration. This should be the manufacturer's fault not laid on the consumer as always that we shouldn't have used that dish soap.

1. complained about 250 liters double-door refrigerator, door falling off on 05 Nov 10 at whirlpool Call Center. Was told service engineer will report at 1200 hrs on 07 Nov.

2. Akhilesh **, the Service Engineer came at 1600hrs on 07 Nov. after making calls. He promised the lower part will be replaced by 1130 hrs on 08 Nov.

3. Though many calls have been made to the call center, nothing has been done by the company so far! The call center employee refused to connect the call to his supervisor! Akhilesh ** also does not attend my call.

4. I am absolutely fed up and disgusted with so called world-famous Whirlpool company. I suggest you close down your India operations as soon as possible before making a world record of having one million harassed customers! All the best!

I bought a Whirlpool refrigerator top freezer model and 4 years later it started leaking water at the inside wall. Now I always have to put a plastic bowl to catch the dripping water. Everyday, I have to empty it out because when it's full or else, it becomes a block of ice. The service repairman said that it's a model defect and can't be repaired. However, Whirlpool won't do anything. I won't buy another Whirlpool product,

We bought a Whirlpool side-by-side refrigerator in June 2006, and within three months, it didn't work as the refrigerator is not cooling. We called Whirlpool and they came and replaced the thermostat. Good thing we had a warranty. It didn't work again in November 2009 so we called ANE Service. They came in and instructed us to turn it off for 24hrs and then turn it back on.

In October 2010 it fails to cool again. In between, we had turned the fridge off many times to fix the problem. Since last month, I have been calling Whirlpool and they said, they can only give me 25% off on parts. I was hoping they could give me some credit toward the new refrigerator or replace the parts for free of charge, however, it got denied.

Why doesn't Whirlpool make a quality product? There was a problem within the first three months, and if I didn't have a warranty I would have a bad refrigerator within three months of my purchase and I had to pay service and parts charges. They should put this in their ad that their refrigerator parts are not so good that they may go out in three months or that every couple years you have to replace parts.

I don't know what can be done but I am very upset as there is no customer service at all. All Kad and Cody want to tell me is that the warranty is finished which I am aware of. I would just love my fridge to work the way it should. Can you please please help me on this issue?

We purchased a Whirlpool Gold Conquest side by side refrigerator in late 2002 Model #GS6HAXLB03. We were planning to remodel our kitchen soon and thought this would be a good choice to replace the one we were using.The remodeling has never taken place and the Whirlpool remained as a second fridge in our basement. The ice maker and water dispenser have never been hooked up. This refrigerator has had very little use and was mainly used for extra storage.

Last week ,I noticed a small pool on the floor in front of the unit. I found the items stored in the freezer had defrosted. My first thought was that I must have left the freezer drawer slightly ajar. I cleaned the mess up, thinking the problem was solved. I did notice that the wall dividing the freezer from the fridge was extremely hot to touch! I was concerned and kept thinking it would cool down soon. I checked several times throughout the next few days. The refrigerator and the freezer never got cold again. I called a local repairman to come out. He found that a compressor valve had burned out which caused the compressor to fail and the relay to malfunction.

I contacted Whirlpool and was told they could do nothing, since it was out of warranty. The supervisor I spoke with, also said that several years ago the federal government went to the appliance manufacturers and told them to lower the costs of their products. He said one way they did this was to reduce the warranties offered. What incentive is this for appliance companies to produce quality products! Poor quality just means future sales for them.

The unit was Whirlpool's top-of-the-line for that time. It is eight years old, very lightly used and we paid a lot of money for it even on sale! Oh, and the unit I was using then which I am still using in my kitchen is almost twenty years old!

After reading the complaints on this website,I do not think my problem was a result of having left the door ajar. Several other owners of the Gold series side by sides had the same experience. I consider myself fortunate that it didn't result in a fire as many of the other postings reported here did.

I purchased a Whirlpool refrigerator in June 2010. Since then, I have had to place 2 service calls. One for faulty circuit breaker and one since the ice maker and water dispenser broke. In my contacts with Whirlpool, I explained that I felt my appliance was faulty, since it has broken 2 times in 4 months. I requested that they replace it or add an extended warranty to it. They refused to accommodate either request. I do not feel that I should have to maintain an appliance that has come to me faulty!

I purchased Whirlpool Gold 3 door refrigerator in 4/09. Since that time, the ice maker was replaced 3 times. The vegetables in 2 vegetable drawers froze. The bottom freezer developed severe frost problem. Now, water is dripping out of the ice dispenser, down the front of the refrigerator. That was a total of 12 service calls. Whirlpool states there is nothing wrong with this refrigerator. It had one problem after another. I purchased extended 5 year warranty and now the local service providers won't even come out. It's a very expensive purchasing mistake. What is a consumer to do?

Yes, the compressor starter switch and protector also caught fire. Thank God we were home to unplug the fridge. Here is the premeditated catch from whirlpool. You cannot buy just the switch needed; you have to buy a package of 6 different switches in which only one fits your fridge. The same part package is used for all their fridges. The cost in Canada is $89.99 although I found the switch alone on eBay is for $5 if you buy ten. The repairman told me it is happening all over. Yes, a premeditated repair problem because my inspection of these made in China switches shows real primitive contacts and they call it a relay, not to my standards. I will spend $50 and file small claims and serve Whirlpool for repair, filing charges and food loss. It will be cheaper for Whirlpool to pay us back than to send a lawyer but then again corporate America is getting anal when it comes to business and public relations.

I bought a floor model side by side Whirlpool refrigerator in March 2008. It worked great until June 2009 when freezer quit working. I called about the warranty and of course, it wasn't any good after March of 2009. Repair guy came out and put on a part that he thought would fix the problem and it worked okay for a couple of days then started over with the same problem of not being cold or making ice. I had to replace the whole freezing mechanism at the back of the freezer. Total cost for parts and labor is $500 which is what I paid for it originally.

It was working great until Oct 5, 2010, when I noticed once again, no ice and food is defrosting and melting. I'm presently waiting on repairman to see what the problem is again. I won't buy another Whirlpool refrigerator. I had an Amana for over 15 years and never had a problem with it.

In April of 2009, I did a total remodeling of my kitchen. In doing that, I purchased a new Whirlpool Conquest side by side refrigerator. Within two months, I noticed a crack in the top shelf. I have removed the shelf, discovering that the entire plastic border of the shelf is cracked, leaving no support structure for the glass center of the shelf. I removed the glass, cleaned all surfaces and used appliance glue that I used to secure my dishwasher to the new granite counter-top.

The glue has secured the dishwasher for over a year, however, once dried on the shelf, I inspected it and placed it back in the refrigerator. The next day, when I checked, the front right crack had separated again.

I have seen other complaints about this problem, and it seems that it is a structural defect in the plastic used for the shelving. I am currently attempting to have the shelf replaced, but am finding difficulty locating anyone willing to listen to my complaint. Lowe's points to Whirlpool, and I am not getting any response from Whirlpool. I would strongly advise against purchase of this particular appliance.

Since then, twice it has malfunctioned and a complaint was registered with Whirlpool. The service engineer came and attended to problem on both the occasions. Again on 19/09/2010, same problem resurfaced third time. The problem with the refrigerator is that water is leaking from the front and spoiling whatever is kept inside.

On 18/09/2010, we wrote to Whirlpool customer care about recurrence of this problem and till date, 03/10/2010, we haven't heard from them. During this period, we have sent four reminders also but nothing happened. We have reached to the conclusion that this product has some technical defect and are desirous of changing it with another piece. We do not want the service engineer to again make a temporary fixing as we are quite sick of seeing same problem occurring thrice in a span of 4 months of purchase and disgusted with extremely poor customer orientation of Whirlpool India.

Around September 1, 2010 my older model Sears Kenmore refrigerator's icemaker malfunctioned causing a huge flood and thousands of dollars worth of damage to my home. I reported the incident to my American Home Shield rep who had difficulty finding a technician to repair the fridge. All of my food had been ruined and had to be discarded. Temperatures were over 90 degrees for days and I had no way to keep food cold for my family.

AHS claimed that because I had no other refrigerator in my home, they considered this an emergency and promised a repair technician to my home within scheduled the emergency repair appointment with Sears for September! On the day of the service, Sears called to state that they were "overbooked and needed to reschedule". Rescheduled appointments were subsequently cancelled for the same reason, leaving me with no way to keep food at safe holding temperatures at my home.

Days went by before a technician was finally dispatched to my home. I paid the "co-pay" service fee as per the contract and was told that the icemaker was not reparable and would cost nearly $500 to replace. He deemed the refrigerator and freezer safe to hold food, but suggested that the appliance was very near to it's expected life.

On Sept. 5, I purchased and paid for a new Whirlpool side by side refrigerator during an appliance sale at the Poughkeepsie store. On Sept. 13, I took delivery of the new refrigerator. The delivery technicians set it up to factory standards. Assuming the reliability of my brand new appliance, I stocked the refrigerator and freezer with $122 in perishable food items in my new fridge! Within days, I noticed that the temperature inside the refrigerator was not cold and that dairy items needed to be thrown away. I contacted Sears to report the problem and they promised to send out a repair tech the next day, so I moved any other items that might fit in the freezer to try to save them.

The repair service canceled again at the last minute and would not confirm another appointment for weeks. After speaking with several people at the Sears Customer Solutions line, I escalated the matter to a supervisor who told me that she would have my new refrigerator replaced on Sept. 29 and have a repair tech come out to repair the one that was not functioning. Once again, on two separate occasions, the repair service cancelled my appointment, leaving me with rotten food to dispose of and a mess to clean up.

Each person I spoke with agreed that this was really a terrible situation, but they said that Sears was not responsible for replacing food that spoiled in a brand new refrigerator! I got the run around for days. The system created additional stress in our home and took me away from my work and family as I tried in vain to navigate the horrific process of redundant responses in an effort to find a solution.

I purchased a new Whirlpool refrigerator from Lowe's in May 2010. In August 2010, I noticed the shelves were cracking. I took them out to look at them better and then I saw that the liner in the back was also cracking. Whirlpool sent a tech out to check the cracks. They sent new shelves but refused to either replace the back liner or replace the refrigerator. Whirlpool wants to put epoxy in the cracks. I do not want patches in the liner. I bought a new refrigerator and would like for it to be new or else I could have kept my old one.

We bought all new appliances at Lowes in Marion, N.C. three years ago this August. There are three people in my household and we eat out most of the time. My side by side Whirlpool model#ED5VHGXML10 SS#**6.5 cubic feet started acting up around May of 2010. It was freezing up with lots of the chunky white ice on the outside of the ice maker. We would chip the ice away and it still wouldn't let ice fall down into a cup. When I would open the freezer side of the refrigerator, it would rub against the large clump of frozen ice and fall onto the floor. So, I called the service rep that the Whirlpool 1-800 number recommended my area.

The rep came in and went right to the problem, which was that the flap that kept the air out of the freezer was broken. My husband asked him did they see this a lot and he said no. Don't you find it funny that was the first thing he went to? Guess how much it cost to have it fixed? $184.00. This ticks me off when I don't even use the door ice often. We keep our sodas and tea in the refrigerator. I don't like ice in my drink. I have an old refrigerator in my basement that I put extra food and drinks in at the holidays and I haven't spent a dime on it. It came out of a house that I bought seven years ago and it is the old style. It is a Whirlpool Princess Series. Apparently, the quality has went downhill in the past ten years. I will never buy another Whirlpool Appliance again. This thing is a hunk of junk and I expect more problems in the future! I won't make this mistake again.

I purchased a Whirlpool fridge July 17, 2008 from Lowe's in Crestview FL. It is model # GS5SVAXB00; Serial # SW2124410. This is a side-by-side model with ice/water in the door. The ice is made in the freezer section but drops into a container/dispenser that is actually in the door itself.

At around 18 mos., the dispenser unit started acting up. It would not dispense the cubes or crushed ice. Upon removing this unit from the door, we found that it was completely frozen up and clogged up with ice. I talked to the CS people at Whirlpool and they told me that I was using it on crushed ice too often and that I needed to run cubes thru it each week. This is interesting since hubby & I use mostly cubed ice.

Last time I unclogged it, it took 3 days of using it on cubed ice before it clogged up again. We have also noticed that the last cube on the right hangs up every so often. I can't see it but do notice that ice is not dropping as often as it should and the container is getting low. I'm so ** about spending $1800 for a new fridge and having it croak so quickly that I hope the bluebird of happiness flies up the engineers' orifice (and it ain't the nose!). This is the worst piece of engineering that I've ever seen. The dispenser and the ice chute need to be separate so the ice flakes/chips don't have a place to hang up! This is the last Whirlpool product I'll ever buy.

I purchased a Whirlpool refrigerator model W8RXNGMWD in Nov 09. Within the first 6 months, the refrigerator developed large bands of discoloration on both black painted sides. The Whirlpool technician said it was a defective sheet metal from the factory that was having a corrosive effect on the paint. The defect is highly visible and makes the appliance very unsightly. Whirlpool refuses to address the problem, calling it a "cosmetic" problem. I am very disappointed in Whirlpool and will never buy one of their appliances again.

This is regarding Whirlpool refrigerator (model GR9SHKXMB, year 2004). This is not a complaint about any individual, but about the design/function of the product. The refrigerator door has a plastic base with a molded-in hinge socket. We have not abused the door, but the plastic part broke and the door is falling off. Whirlpool does not show this part on the exploded door diagram, and they list the door at $663!

The plastic around the hinge collapsed from the weight of the door and broke into many small pieces, indicating that a lot of hardener was used in the molding of the part, perhaps to prevent sagging. There is just not enough plastic in the part to support the weight of the door and items intended to be stored there. A small metal bracket could be designed to spread the load, but that would require admission of faulty design, and door removal for installation.

The refrigerator door on my side-by-side Whirlpool Refrigerator (Model ED5FVGXSS) started making a strange sound when opened. Upon further inspection, we noticed that the plastic door bracket was cracked. How does that happen? Come on 2.5 years old? There is only three of us in the house and we eat out 3 times a week. We're talking very low and extremely gentle usage here. Nevertheless, having purchased an extended warranty insurance policy through HHGregg. We assumed it would be covered.

We now find out that it would have been covered by Whirlpool within the first year and it is only covered by the extended warranty if the door falls off. Buyer beware. Whirlpool items are a bunch of junk, definitely built for early replacement and don't bother purchasing the extended warranty either. That's just a plain ripoff! I have a service call scheduled for this week, total service charges unknown at this time.

Ever since we had this thing, the crushed ice dispenser will just sit and and make a clicking noise and every once in a while, drop a piece of ice. You have to open the door and put your finger up were the ice comes out and push it around to try and make it work. It is very aggravating to say the least. I wish someone could fix it for us.

I have a Maytag Plus refrigerator. The one night I smelled something like burning, I noticed that it was coming from behind the H2O dispenser. I took off the plate and noticed melted plastic. I touched the melted plastic and immediately a rather large fire started. With two kids under the age of two years old in the house, I was concerned.

After talking to and answering many of her questions, the rude and defensive Customer Service representative named Marti said that most of the fridges they have from when Whirlpool bought Maytag have a recall. But mine does not. 41 fires with property damage occurred but mine didn't rate with her.

Ultimately, she asked what I wanted. I said "I feel its fair to ask to fix or have 40% off new to stay with brand and all I was offered was 10% discount. They are indifferent about the potential danger and needs to be held accountable. Please advise where else I can make the greatest impact so this may ultimately be prevented from happening to someone else or something worst!

The refrigerator warms and spoils our food. With food spoilage and odor, I would not recommend "Whirlpool" products to anyone.

I purchased a Whirlpool Gold refrigerator GD5NVAXSYO3 from Sears, in door ice/water. After 18 months stopped making ice, 24 months into purchase the water is shooting out the back of tubing entrance into freezer causing wood floor damage on a new home no less. I repair commercial refrigeration as part of my employment. I knew worst case possibilities could be water damage. This is the first ice maker in a fridge and first for in-door water/ice. Horns and whistles seem to break easy and cause head/heart ache. $1800 the most I've paid for any refrigerator. It seems to me they should warranty minimum 5 years on these types of parts, circuit boards/infrared sensors what a joke. I'm never buying whirlpool again. I really don't know what brand is a quality brand. They seem to be making throw aways these days but it should last longer then 24 months.

We purchase a whirlpool refrigerator in 06 from appliance direct here in town. Here it is not quite 4 years old and they are telling us that the part we need for the refrigerator which is the control panel will cost us $486.00. Anything else would be covered the evaporator, the dryer, the condenser but he couldn't guaranteed us that was the problem why would we spend that kind of money not knowing if that would work.

I spent over $1800 on a Whirlpool Gold side by side refrigerator/freezer over a month ago. It was delivered with far less shelving than the space in the unit required and I spent over $125 to purchase an additional glass shelf for the freezer and a large shelf for the inside door of the refrigerator. I thought this was egregious to begin with, but wanted to optimize the use of the appliance and spent the money anyway, I ordered the parts with the assistance of customer service.

The refrigerator part was not the right one and I spent almost an hour on the phone with customer service looking at diagrams online to determine the correct part I needed. They supposedly credited my account for the wrong part that was sent yet I have never received any confirmation and they charged me $40.84 for the "correct part" on 8/7. I finally got the part 2 weeks later and again it is wrong. I just spent 15 minutes getting through to a supervisor in customer service ( Jennifer) and another 30 minutes on the phone with her to inform me that neither part that was sent to me were parts associated with my model of refrigerator.

I finally pulled out the shelf and read the correct part number from the bottom of the existing shelf that I need two of instead of the one that the refrigerator came with, and was again told that this part is not even listed on the list of parts for my model number, but she would ship it to me anyway for a cost of $42. When I stated that she should just send me the part at no charge because of the aggravation that I have experienced; she declined. This is now going to take another 2 weeks to get to me so all in all, I will have spent 6 weeks attempting to get my refrigerator configured in a way that it should have arrived from the store originally, assuming that they get the right part to me this time. The first part they sent was a different part number than what was listed on the box. It would not surprise me if something like this happens again. Not only does Whirlpool's Customer Service does anything, but their reference materials are all wrong, etc.

I will not be recommending their products or company in the future and will be selecting a different range, microwave and dishwasher when I have to replace these appliances in the near future. I have yet to get the correct part number I need and have no idea if I have been credited for the two incorrect parts that they have sent to me. They send no mail or email authorizations when they charge or ship anything.

On the "rebate weekend" in May 2010, we purchased a Whirlpool side-by-side refrigerator (Mod. # EDSLVAXWOOO, Ser. # HR00454783). We have already had a certified repairman out twice to service our refrigerator. He actually told me that new fridges are intentionally manufactured to last only 10-12 years! Job security? The first trip, he squirted clear silicone around the freezer door to make it seal better. The second time, he worked on the ice maker. The ice maker still drips water constantly. The ice maker (set on cubes) spits out everything from full size cubes to crushed slivers.

It leaves a dirty looking mess in the door recess, where mold is beginning to grow. The clear shelves in the fridge look pretty, but they are extremely inefficient. There is a 2" raised lip all around each shelf, making all that area useless. We feel "taken". The refrigerator does not perform as we were told. The salesman described it as a very popular top-seller. It's non-efficient and I have to constantly clean up the mess in the door and on the floor several times a day. I fear someone (me) might slip and get hurt. I am 64, my husband is 68. We just want our refrigerator replaced with a safe one!

Well, for the last 3 months my food had been getting spoiled in the fridge. But the freezer is working fine. The fridge is not getting cold at all even after I thawed the fridge for a whole 8 hours and left the door open.

Well, their customer service is so-so. One of them said they will give spare parts for 50% off and when I called again another rep said that that cannot be given at all. Basically a lie. Later she agreed that a one time courtesy 50% could be given. It's been like 1 year and 5 months the fridge would have worked and here I am trying to find out what the problem is. Time, money and food wastage. I will never get a Whirlpool again in my life.

This is about the Whirlpool refrigerator - side-by-side model # GS465LEKS0. The incident sounds very much like what happened to Cecilia of Byron, IL (July 2010), except I wasn't in the kitchen when it happened; I was sleeping. My cat woke me up at 5:00 a.m. The house was full of smoke. I ran downstairs to find that the smoke was coming from the back of refrigerator. I flipped the circuit breaker and the smoldering slowed and eventually stopped. The appliance serviceman who came (not Whirlpool) said it was the worst motor burn up he had ever seen in a fridge.

If I didn't have a tile floor, I would have had a bigger problem on my hands. Luckily, I just have a burned up refrigerator and a very smelly house (which, no surprise, is giving me a giant headache). There was no indication at all that anything was wrong before this - no funny sounds, no burning smells, and no problem with cooling. The insurance company (Liberty Mutual) has been great. Don't go after Whirlpool yourself - let your insurance company handle it. They have the resources to fight to get you your money back. If they get Whirlpool to pay, I will also get my insurance deductible back. Thank you Liberty Mutual.

We purchased our Side by Side refrigerator on 09,1995. Still working great, but the two side by side doors are showing specks of rust. The rust is most evident around the area of the ice maker, showing also under both handles on each door. I've been very careful to only wash the refrigerator with a mild soap, but now, the rust is spreading rapidly on both doors. The refrigerator is no longer new but the exterior is looking pretty bad. Could someone please help me?

We bought a brand new fridge in 2005 model #GS6SHEXNB, serial #0000159607, Whirlpool Gold. We also bought the extended service plan. We have had our fridge worked on 6 times since we bought it for the same problem and 1 time for an ice maker problem that is also not working again. They are giving us the run around and no help yet. We just bought a cheap fridge for our garage because we lost food and very upset. What can we do? We have had this problem since we've owned this fridge, help. We had lost money that we spent on another fridge and a lot of food aside from the inconvenience.

I replaced my old, still functioning 18-year Kenmore side by side with water indoor 5 years ago and moved it to the garage. I kept waiting for it to break but it just kept going. I lusted after a new updated looking fridge and bought an expensive beauty. Well, it broke this morning. The compressor is damaged and it is one-month and 10 days out-of-warranty on the compressor. Nice, well, I didn't buy the extended warranty. I do not want to reward Whirlpool for their poor quality by purchasing another. But they seem to own everything. The USA is beginning to look like Russia in the 60's where there was only one choice in product line. They make garbage if they have to buy something. It doesn't matter.

Whirlpool freezerless fridge consumers, stay away! I have now been told by 2 independent Whirlpool warranty technicians that the evaporator cooling coils fail at 3 years or less with regularity! These were also manufactured under the Woods company until their bankruptcy/sale to Whirlpool in 2009. The evaporator coil part, when formerly sourced by Woods, was $150 (CDN); Whirlpool's new price for the same part is around $400 (CDN)! With the labor added in this, it makes any repair unfeasible. Is Whirlpool trying to make these troublesome fridges go away by having consumers abandon them on the first repair?

The evaporator coils fail, because of micro-leaks that develop due to corrosion, as the techs explained. They were built very thin for maximum efficiency; however now, they are failing en masse and spewing Freon into the atmosphere. Should responsible governments be investigating? I think so.

Interestingly, the problem is basically a problem with freezerless/all-fridge designs. The technicians also speculated that this was caused by corrosion, because the evaporator coil does not stay in a mostly frozen state like a normal fridge with a freezer. Instead, it stays in a mostly wet state enabling corrosion to work at a much faster rate. I therefore recommend consumers to stay away from all-fridges, until a better evaporator coil is developed!

I purchased a side by side Whirlpool Fridge on May 9, 2007 with model number ****. It has not functioned efficiently since purchase. I have had multiple service calls yet it does not stay cold and had spoiled food to be thrown out on many occasions. The repairman said that the compressor is inefficient. This appliance is a lemon. I feel that Whirlpool should make good on a lousy product.

We purchased our side by side refrigerator 7/5/09 Model #ED2Khaxvto1 S/N HRY 2659791. We have had service on the ice maker and it now has become a hazard. The ice clogs in the delivery chute, the ice froze in a clump and then leaks on the floor. My 79 year old husband slipped in a puddle caused by the leak. Also, often an ice cube breaks through and falls on the floor. Melts and leave water on the floor without us realizing it. I want an ice maker. What are my options?

We have purchased a Whirlpool F300 Protton DLX 250L Refrigerator , Piano Black from Air Care Electronics, on July 29 and since then, we are complaining to the above shop that our fridge is not cooling. After a long waiting, one gentleman came from the service center and rectified and connected the wires of the thermostat.

The machine started cooling but only after few hours, it again went out of order. The fridge is having manufacturing problems since the start and needs immediate replacement instead of maintenance. As for the handling and others, we can say that there is no physical damage and no mishandling can be ascertained. Now they have assured me they will come and rectify it, but has refused to replace the machine immediately, causing a lot of inconvenience. In this season of July, things are getting spoiled due to insufficient cooling in the freezer, too. Whereas there is no cooling in the lower section, nos. 2 & 3.

I bought a Whirlpool Conquest on February 6, 2006 and it arrived scratched from the warehouse of the place I bought it. I was sent a new door with new Whirlpool label or symbol on it. I was told I was going to be sent one but never got it. Since we've owned the fridge, the relay switch has gone the electric eye on ice maker. The ice maker, itself, twice and part of the handle of the fridge had been falling off since 2007. I have had it serviced so many times that as if I have paid for the fridge over again.

But apparently, Whirlpool said that they are sorry but it is out of warranty but most of what happened was under warranty. I think I just got a bad fridge and the door we were sent was already predestined to fall apart. We paid $1,500 plus tax and delivery for this fridge in 2006. I make sure that I tell everyone I know when I hear them that they are in the market for a new fridge, not to buy a Whirlpool.

They don't stand behind their product. They make a crappy product and I bought a floor model GE fridge in my old house for $500 in 1996 and the people that bought my house are still using it with no issues whatsoever. I bought this thing when I moved and it has been trouble since the day I got it. Thanks Whirlpool.

We purchased a Whirlpool refrigerator in January 2010 and it was delivered in February. The first day, we could not get water or ice out of the dispenser. I had that fixed, but missed two days of work (1 for checking our the problem and 1 for fixing). Next problem, I wake up one morning, a month or two ago, to a puddle of water in my kitchen, under the fridge, and running into a closet so I called for service again. A technician recommends getting a new fridge (missed another day of work).

When I called Whirlpool, they told me that they will not replace the fridge. They told me that I need three completed service calls before they will do anything. I asked the rep why they don't stand behind their product, and he told me that Whirlpool does because they are willing to fix the problem. I don't think there should be a problem because it was a high-end product (at $2,500) and new. I told him that I wasn't happy with spending that kind of money on something that doesn't work. He then told me I could've purchased a fridge from any company and had the same kind of problems. He also told me I was only unhappy because things weren't going the way I wanted them to go.

So, I then went back to Lowe's where the salesman told me he'd check into getting me a new fridge and he'd let me know by Wednesday of that week. I haven't heard anything and that was 6 weeks ago. I go forward with having another technician try to fix the fridge. So yesterday, another guy came (missed another day of work) and he told me that he can't fix it and that the new repair kit hasn't been released by Whirlpool yet. He said that it could be next week, next month, or two months from now.

Last night, we heard a loud thud in the fridge. When I opened the door, a large chunk of ice fell out onto my foot. Thank goodness the baby wasn't around. So, today, I called Whirlpool again and they told me that the technician never ordered the part he needed and they need to know why he didn't install the new ice maker they sent him.

I don't feel like I should have to be going through all this just because I wanted a new refrigerator. It doesn't make sense to me. Tonight, I will be going back to Lowe's again and speak with the manager. The unit was purchased on 6 months same as cash and hasn't even been paid for yet. I'm thinking about putting it on a truck and dropping it off at the service desk.

I got hurt on the job, cleaning the refrigerator. I needed to get ice for my residents. The ice would not come out due to it being stuck and frozen at the bottom inside of the machine. It has a button on the side to lift it up. I push the button in to lift it out. When I proceeded, the plastic container fell off causing the metal sharp object that was in side the container to stab me in my left eye, due to the container being frozen at the bottom.

However, this is a new refrigerator and I feel this should not happen to anyone. If the container was made to come out, there should not be any problems taking the container out. The metal piece is about 5 or 6 inches. I believe it's purpose is for holding the container into place. Anyway, I went to the ER due to bleeding, swelling and blurred vision. Also, I went to an eye doctor. Incident happen on 7-15-10. I am missing work at both my jobs due to pain and suffering.

I bought a fridge of Whirlpool about 10 days ago but when I brought home it was not working. I complained at customer care but they are not paying attention and postponing date of replacement day by day. They are very lazy about this. It's been already 10 days and they are saying that it many take some days. It's the worst service of them. Please help me in this.

I purchased a Whirlpool refrigerator from Seidman Appliances in Chester, PA on 4-09-10. By early June, the door gasket on the top corner was not sealing properly. I called Seidman, and they told me to call Whirlpool to have someone look at it. Seidman could not repair or accept a return, unless authorized by Whirlpool.

I called and told Whirlpool about my problem, and they told me they had no history of this problem with this unit. They sent a tech out to service. The tech wrote and said we needed a new door. He stuffed paper towel under the edge of the gasket to help it seal better. He ordered a new door. Another tech returned on July 8 to install.

Then the gasket on the new door was damaged beyond repair, and the service tech took it with him. The tech said there were many problems with this unit, and he, in fact, had to leave my house and go to another who has the same problem. He said the unit should be replaced. So I called Whirlpool and told them this, and they said the tech needed to convey this from my house.

Today, 7-13-10, another tech from Mr. Appliance was sent out to inspect. He placed a straight edge on the edge of the refrigerator where the gasket meets the box. The box was warped, not flat. He said there were problems with this unit, and it should be replaced. He called someone from his truck and was instructed to remove the paper towel and replace it with Permagum. They were now trying to stretch the gasket to fit a bent box. I asked him not to do this. The gasket is not the problem; the box is.

Rachel from Whirlpool Consumer Affairs said that this was the remedy for this particular problem and that they would extend the warranty for an additional year. If there was no history with this problem, why was there a fis already in place? Rachel told me the none of the techs has reported to them that the unit should be replaced. I asked her to contact the tech who had just left my house and verify, since that is exactly what he had just told me. Rachel will contact Mr. Appliance and call me back today or tomorrow.

On March 27, 2009 we purchased all of our Whirlpool kitchen appliances at Lowe's for our new home and moved in on April 9, 2009. On July 2, 2010, I returned from an out of town trip to find my refrigerator and freezer not cooling. My husband called Lowe's and was told that since we were slightly over the year from purchase date, we could come in and purchase a new refrigerator, or call an appliance repairman they recommended, at our expense.

My husband put in a call to the repairman, but we didn't receive an appointment until July 5. My husband called Whirlpool who agreed to send a repairman from A&E, but that would be in the afternoon of July 8. Since we had to wait 6 days for assistance, I called Lowe's and spoke to manager who authorized a loaner until we could get the Whirlpool repaired.

On July 8, the repairman came and replaced the relay component and the refrigerator is cooling now. I am very concerned that I have seen numerous reports of the very same problem recurring with the new component, and many instances of fires. I called Whirlpool to voice my concerns and was told there was no evidence of such problems. I noted that Maytag had recalled 1.6 million refrigerators for the very same problem.

Concurrent with this situation, I am experiencing serious health issues which require doctor visits and expensive tests and treatments. We had to rush home from a CT scan to let the repairman in and I was confined to bed while he worked. I can't eat spoiled food, or even haul fresh food from the loaner in our garage in my present health situation. We bought a new home and new appliances to avoid stress. This situation is intolerable. Whirlpool needs to claim responsibility for the defective appliances and make this situation right for the consumers who put their trust in them!

This morning my dog barked in the kitchen as something popped in my kitchen. He was looking towards the fridge. I smelled electrical and saw smoke. I got my dogs out and called 911 and they came and said that my fridge was on fire and they got it out. They said that there are many of these and it is a company problem. I have contacted the company and had not replied. My insurance company said that it is Whirlpool's problem. My house smells awful. Thank God, I was home! I bought all new Whirlpool appliances in 2004. This is the model number **** and serial number **** .

We purchased a Whirlpool Conquest Refrigerator because we wanted water and ice in the door. It can be switched to crushed or cubed ice. I prefer crushed, but after several weeks of using the crushed ice, it clogged up with large chunks of ice and the ice bin in the door could not be removed to unclog it. This happens every 10-14 days. Every repair man who has been out says that this happens as long as you use the "crushed ice".

I am no longer using the ice in the door! I am buying ice and will not purchase another Whirlpool refrigerator! If you know there is a problem, you should either fix the design problem or no longer offer the option on the product! I believe this is very deceptive. Don't waste your money on water and ice in the door if you want crushed ice. Purchase a cheaper model without this feature and just buy bags of crushed ice!

My refrigerator (bought in January 2009) stopped working. I called on 05.07.2010 service in The Netherlands. The service man could come just on 07.07.2010 (is around 28 Celsius degree outside), so on the third working day. I asked about time but service said 8-18. I explained that I am working 70 km outside of Groningen so I have to take free day if I don't know what time the service man will come. The only answer was half hour before I could be called. I asked at least about one hour before, but that was not possible. I asked if any other service can be offered. The woman said that they will call me back. That never happened. At the end I had to take a day off.

The service man called 10 minutes before arriving. Seems that a motor needs to be changed. For me, it means week or more without refrigerator. I called once more service what can be done, maybe other can be delivered or this replaced within shorter period of time. We expect on Friday 31 degree. The only one answer was "nothing could be done." The service was not interesting that I will loose second day, that I am almost two weeks without product, that all my food had to be thrown out. The funniest is that on the internet side we can see " wij helpen je graag," which means that will help me with pleasure. Big joke. In this case I am sure of one: never more whirlpool products in my house.

I purchased my new home 3/26/2009 outfitted with a Whirlpool refrigerator, model number ET8WTKXVQ00. My home was purchased from Chesapeake Mobile Homes. After several calls to them for a little customer support, and being told to call Whirlpool myself, I called to report a problem with the unit staying cold. After loss of many gallons of milk and costly food items I am advising that for the FOURTH TIME I am again having a problem with this refrigerator.

First repair, under warranty 24 JUNE 2009 -- 3 months into ownership.

Second repair, loss of cool air, under warranty which Whirlpool claimed WAS NOT WARRANTED any longer because of the MFG. DEALER Purchase price installed BY the DSEALERSHIP and not when I purchased the new home, 19 March 2010. After much grief on my own and without SUPPORT of my Salesman at Chesapeake Mobile Homes, Whirlpool finally acknowledged the purchase and honored the warranty.

Third repair May 2010. Loss of cool air. Because of my repeated complaint, Whirlpool authorized repairs again.

Each time a repair tech advised be this MODEL WAS A PROBLEM in their experience and problematic.

Now it is not producing proper cooling and I am again wasting FOOD AND MILK by the week.

At this time I am demanding REPLACEMENT of this product and NOT A BANDAID for this refrigerator that cannot keep a cold box. Also, the FREEZER blasts cold air for a while and now thaws and freezes over and over in a cycle so that I am getting freezer burnt food.

We purchased a Whirlpool Gold refrigerator(freezer on the bottom) model # GB9SHDXPQ02 2 years ago and the the defrost control board stopped working causing my freezer to fill up with frost and my refrigerator to stop working. Everything spoiled. It cost just under $300 to repair. Now I have a new problem as there are ice drippings coming out of the back panel that is located inside the fridge and I have heard popping sounds. I called Whirlpool and they said they need several calls/complaints on file before they will consider reimbursing or replacing. This is very frustrating. It will cost $80 for them to just come out here. My last GE refrigerator lasted 20 years with no issues.

Bought a Whirlpool french door refrigerator/freezer and dishwasher at Sears on May 31, 2010. I picked up the refrigerator on June 3rd and installed it. The ice maker was doa. I called Whirlpool (stupid system) and got a woman that seemed to be reading the same info as I had. It says 24 hours to make ice and I was at 20 hours. She would not set up an appointment. June 6th called back in (stupid system) and scheduled a service call. It was for Thursday. The tech was there less than 60 seconds and said the ice maker was bad and he would order one and it would take about a week.

I notified Whirlpool via email that their quality control was worthless and got a useless reply from someone with no last name, just an initial. I did not reply. Frustrated, I called Sears. BIG MISTAKE. The woman spoke horrible English, did not understand the unit was a week old, could not find the information on my purchase and ultimately turned me over to a guy in warranty (!?). He disconnected me. I went online and called the Sears service number. Got a goof named George. He spoke horrible English. He could not transfer me to someone that spoke discernable English and he refused to take my call back number in case we were disconnected. More dead ends. He finally wanted to send me to warranty. I gave up and told him he was poorly trained and he and his supervisors should be fired and that I was done with Sears.

The repair tech called after one week and told me it would be another week before the ice maker would be installed. Three weeks and counting. I am living out of bags of ice. My old Whirlpool was still working after 18 years and boy do I miss it.

The dishwasher was picked up on June 16th. Attempted to install on June 20th. The parts are made everywhere except USA. The one it replaced was also 18 years old and a Whirlpool. It was just it's time to go. Looked at it and the parts were USA. My problem is the new one should have been a remove the old one and reinstall the new one. NOT EXACTLY. The water supply hookup requires a specialty fitting that is designed to take a GARDEN HOSE fitting to a compression fitting as opposed to the 90 degree fitting that was used forever on supply hook ups. Had a horrible time finding this bastard fitting and when I did it cost $4.00. Whirlpool should have provided it in the bag. The model is GU2475XTVY1, $750.00, and has to be pulled back out and cut the end off of the copper supply line as it is flared. One would think the part would have been included...DUH. The frig is the Gold line and is model GI7FVCXWY02 $2899.00. My thoughts at this point - buy cheap, use it til it breaks and throw it away. Customer satisfaction from Whirlpool and Sears is dead and quality control is gone as well.

Purchased a whirlpool gold side by side refridgerator one year and four months ago at HH Gregg. The ice maker is no longer working. Called a repairman and he said the ice maker is bad and we need a new one. Total cost of new icemaker $175. Total cost of new ice maker, installation and service call - $300

Friday, June 4th was a great day for us to be home all day. Around noon, my daughter came running upstairs to tell me there was a horrible smell coming from our kitchen. At first, I chalked it up to freshly laid manure in a house behind us but she told me it was not that kind of smell... it was a burning smell. I ran to the kitchen and immediately knew that something bad was going on. I smelled in and around all the appliances along with the cabinets and quickly pinpointed the smell to our Whirlpool Sde-By-Side refrigerator (just 6 years old). Just then, we heard a lot of "popping" gong on (like little firecrackers) so I had my daughter grab her brother and told them to wait outside in the front yard. I ran to grab the fire extinguisher and set it on the kitchen table while I called my husband. He had me turn off the breaker switch and call a neighbor to come help me move the fridge an unplug it. He rushed home and immediately called Whirlpool.

Whirlpool's customer service seemed sincere and offered to send out a technician free of charge as our call had been escalated as a safety issue. The technician came out yesterday, June 9th and immediately found the culprit- a fried relay. When I say fried, I mean exactly that! The entire inside was charred, black and unrecognizable. Before he left our house (after wanting $140 to repair it), I did a quick online search for this problem and found the exact claims; along with a major Maytag recall for faulty relay switches causing fires.

I am waiting for a call back from Whirlpool. These refrigerators NEED to be recalled ASAP because they know there is a fire hazard. As of today, we are still w/o a wroking fridge in our home. Luckily we have a small refrigerator in our garage to use in the meantime. We are waiting on parts and a call from the CPSC & Whirlpool.

This is a follow up to my posting on Joe of Fortville, IN May 9, 2010

Whirlpool has replaced my Jade with a Jenn-Air Brand new unit. I was assured the drip pan is not on the bottom and no longer a problem. The new unit appears to be a bit smaller, 1 cu ft. and has one less storage bin. But hopefully all the repairs are behind us. What was interesting the install crew told me they keep replacing these all the time.

Our Whirlpool Gold refrigerator is only 4 years old and it has already been serviced five times. The ice maker broke. I will never buy a Whirlpool again

I purchased a brand-new 25-cu. ft. Whirlpool refrigerator (in the box) from Appliance Direct for $997.77 plus an additional $149.99 for a four-year warranty. The refrigerator was delivered to our home on April 17, 2010, and it appeared to be working. My wife and I left for Miami the morning of April 19, 2010 and returned home at 8:00 PM, April 24, 2010. The food in the refrigerator section of our refrigerator was spoiled.

I wasn't able to contact Appliance Direct until they opened on Monday morning, April 26, 2010. A repairman arrived in the afternoon and determined that the main control board was defective and needed to be replaced. He said they could order the part and that it would take approximately two weeks. I told him that I didn't want a repaired refrigerator--I wanted a new one.

I expected Appliance Direct to replace the defective refrigerator with a new one, but they would only agree to repair it. I contacted Whirlpool Corporation, and they also refused to replace it. When I purchase a new appliance, I expect it to be new, not defective, or repaired. If the refrigerator was determined to be defective before it left the store, would Appliance Direct repair it and then deliver it? Probably, if they thought they could get away with it.

Approximately $50.00 worth of food was spoiled in the refrigerator section. Although, the freezer section is cooling properly, the refrigerator section is not; and we have been without refrigeration since April 24, 2010. In addition to the loss of food and the inconvenience of not having a refrigerator to store our perishables for the past 5 days, it has been a timely and frustrating experience dealing with the many telephone calls to Appliance Direct and Whirlpool Corporation.

I purchased a new Whirlpool side-by-side refrigerator at Lowe's in July of 2004 for around $1000. In March of 2009 it quit working. I called for repair, thinking it was the compressor, which was still under warranty. The repairman from A&E said it was only a relay, but it cost me $300 for the service call and an additional 1-year warranty.

In Mid March of 2010, my ice maker started producing less ice. I had the freezer really full, so I moved some stuff out of it to a chest freezer. I also turned the the temperature a little cooler. I watched it for a few days, timing the cycles, and it seemed to be working, but maybe not as well as I had thought it used to. Well, the first week in April it quit completely. I called A&E, and explained my whole process of trying everything in the manual before calling them.

One week after, I was told. "Sorry sir, but the warranty you purchased expired. We can send someone out to diagnose it for $65, plus the cost to repair it and parts." Well, I live in a very small town and I knew the repairman only lives 3 houses from me. I went to talk to him, and he wouldn't help me a bit. So much for neighbors, huh? Anyway, I found a troubleshooting site on the net, determined I needed a new ice maker, and ordered one on the net. With 2 day shipping it is $55.00. It is a 15 minute install. Never again Whirlpool or A&E!

I had to replace part w1089703 evap fan motor in Aug '09 and now on 4/10, I had to replace the same part again on a refrigerator purchased new on 12/8/08. Old one is worth $800. The last bills were $60 parts and $125 labor. I intend for Whirlpool to repay me $200.

I purchased a Whirlpool refrigerator in Bangalore one month back on 20th March 2010. I did not open the pack and brought that to Hyderabad, which I opened and noticed a dent on the upper door of the fridge. I complained twice to call center. One of the mechanics told me that they will replace the door but second time, another person called and was telling that dent problem cannot be solved. I would request you to please consider my request and help me to get my door replaced.

I was cleaning my fridge. I took out a glass shelf and put it in lukewarm water to rinse off. When I went to lift it out, it literally exploded in my face. The shelf is now in thousands of tiny pieces of sharp glass. In my 62 yrs I've washed many fridges, and used hot water, and never ever encountered a problem. Luckily, I was wearing glasses. I had pieces of glass stuck in my hair, facial skin, clothing, in my dogs' fur, all over. My bamboo flooring is now scratched since I keep finding tiny pieces underfoot.

We purchased Whirlpool refrigerator (model ED5VHEXVQ01) on July 23, 2009. In March 2010 a shelf broke. When we removed the broken shelf we realized the other two shelves were also on the verge of breaking and the inner lining of the refrigerator had numerous cracks. I called Whirlpool since it is under warranty and they sent a repairman. He agreed on all the defects and told us that liners cannot be replaced and that Whirlpool would probably want the cracked walls taped. This is exactly the response from Whirlpool. They will allow the repairman to tape over the cracks in the liner and will send new shelves. Since I am of the opinion that there is a good chance more liner cracks will develop and feel that I do not want a new refrigerator that has tape all over the inside walls, I let them know I would like them to come up with a better suggestion.

Whirlpool appears to have no other idea of taking care of what appears to be a manufacturing defect other than slapping tape all over the interior. This is not acceptable and I doubt any Whirlpool employee would want a new refrigerator in that condition. The economic damage may be slight if the refrigerator never develops other cracks and as long as it provides a normal length of mechanical life. However, I did pay the full store price for a defective appliance, even though, at this time, the defect is only cosmetic.

Bought new fridge. 2weeks later fridge had bad fan motor. Part replaced with-in 2 weeks, no reimbursement for lost food. 10 months later, fridge goes out again, burnt thermostat. Fridge fixed again in 8 days. No reimbursement for food again. Is this right? Less than one year old breaks down twice. Several hundred dollars of food wasted and my response from whirlpool -sorry.

Over ten years ago, I was told Whirlpool appliances were great, one of the best on the market. The prices are expensive compared to some brands, but in the long run, they last. On July 23, 2005, I purchased a Whirlpool microwave, within 1 year, the door jammed and I was unable to open that door ever again. I threw it away.

At that same time, I purchased a side by side refrigerator/freezer. Within 2 years from the date of purchase, the refrigerator/freezer stayed hot. I called Whirlpool to tell them the problem. The lady did not help me. Two weeks ago (March 2010), I thought a helicopter was circling over my home. It was the refrigerator making a rattling noise. It stopped after 20 minutes. Then last week, the rattling returned, but much louder. It rattled for 24 hours. The next day, I called Whirlpool. Since I did not have an extended warranty, I had to pay for everything.

Do refrigerators go bad in 4 1/2 years? I paid over $1,200 for it. Whirlpool scheduled an appointment for me with A & E Factory. The repairman removed a plastic baby fan called condenser located on the back of the refrigerator. It was plastic and was replaced with a thin tin metal fan. The rattling did stop. The service man stated, Whirlpool is using plastic parts now, and they are having problems with their appliances. The cost for the part was $100.00; service trip to my home $70.00 and $160.00 labor. The bill total was $327.00 and he was in my home for 15 minutes.

When I purchased the microwave and refrigerator/freezer, I also purchased washer and dryer and AccuBake System (self cleaning stove) and dishwasher. So far, I have not had any problems with the stove or the dishwasher. I am very disappointed with the problems I have been having with Whirlpool products. I am sorry, but I will never buy anything from Whirlpool again. I am writing this so other customers can beware!

I purchased a Whirlpool Gold Refrigerator Model GI5SVAXVQ00 in April 2009 from Lowe's. On December 30, 2009, the unit started freezing everything in the refrigerator compartment. The outside temp was set at 38, the inside temp was 22. It froze everything, New Year's party stuff and dinner. Lowe's repair team contacted a local service tech (one I trust) and they did the first repair on Dec 31, the second repair on Jan 2, 2010. On the 3rd visit on Jan 14th, they had to order another part. I was told a few days and then nothing. I called the service tech and was told it would be out of stock for weeks.

I sent another letter asking why not the full $216. It's been a month and no response. The extended warranty I have for the unit states that 3 repairs for the same thing and the unit gets replaced (not that I want another Whirlpool) and Lowe's is now dragging their feet. In the meantime, unlike others who have had units that will not cool items, everything I have is frozen solid. This is turning out to be a nightmare.

We bought a new Whirlpool refrigerator, and after only 40 days, it went out. I called Whirlpool, after waiting a week, they sent out a repair tech and he determined that the circuit board was not working, so he ordered a new one. But because this was a new model, the part had to come from the factory (seems Whirlpool sends out new models before they send out replacement parts). We waited 12 days, the tech showed up again. Guess what, it was the wrong part! So he had to order the part again and we have waited another 9 days so far, and still no news from the repair tech. So I finally called them and they told me they are still waiting for the part from Whirlpool. Do not buy Whirlpool refrigerators. They are junk!

My refrigerator ED27PQFW02 stopped cooling. My husband says the compressor felt hot. I urge all of you, with fires, melted wiring, smoke, injury to immediately contact The Consumer Product Safety Commission, even if you no longer have the fridge. Someone could be in danger and only 44 fires were listed at their site for the Maytag model with similar problems. There are more of these listed here. You could get a safety recall. Fridges used to last. Whirlpool was my brand. No more.

The Whirlpool refrigerator model FRT18HS6DW4 is poorly built. The bottom door constantly becomes misaligned. Service techs have tried several different fixes such as trying to twist the whole fridge frame, adding washers to the bottom hinge to "jack the door up" just a bit and modifying the middle hinge to shift the top of the door slightly.

I finally found what the problem is. The bottom corner of the refrigerator body, where the hinge bracket is bolted, is not welded. It is merely a wrap-around corner. There is absolutely no strength in that corner, and the weight of food placed in the door bins is causing bending and warping of the metal that the hinge bracket is bolted to.

I have 45 of these refrigerators in a relatively new apartment complex and have had this problem with virtually every one of them. The technicians from the local appliance repair company have bent over backwards to try to help me, but I don't think the problem has a permanent fix. The appliance shop is not aware of any recall action by Whirlpool on this issue.

I bought a fridge in 2008. Early 2009, I noticed a rust on the water dispenser. While it was still under warranty, I called. They sent out a person to check it out. I was told the rust is from the old pipes. They did a copper repipe. Still there's rust. Repipe plumber said it's the fridge. Whirlpool said, "No way." Plus, it is out of warranty.

The compressor and the relay on a 5-year old Whirlpool refrigerator went on fire overnight inside the refrigerator. I smelled and saw smoke, but it wasn't until I hired an electrician to come over did he find key wires completely burnt black and fried to a crisp.

I bought a Whirlpool gold refrigerator from Lowe's late October 2009 and it was delivered a few days later. It worked for the first few weeks. Then I took a 3-week vacation and it surprised me when I got home. The refrigerator had completely stopped working. All the ice melted and everything inside (pork, chicken, sea food, beef, ) were spoiled. The liquid mixture filled up the bottom of the refrigerator and soaked my hardwood floor in the kitchen. The floor was stained and distorted. The kitchen smelled terrible. I had to throw away all the food and work hard to clean up the huge mess.

I was really upset. I called Lowe's and they delivered another one of the same model. Now I don't know how long this one can last. The terrible look and smell of the bad refrigerator surprised the Lowe's delivery guys and their managers. I have been contacting Whirlpool customer service since the accident by email for the last couple of months and they provided no help at all. They basically take no responsibility claiming I did not buy their extended warranty. They seemed to really don't care about the customers. "Go and find out what your home owner's insurance will say" is the only answer l got from them.

The strip between the doors of the refrigerator and the freezer is extremely hot to the touch (Model # ed5fhewmb10, serial# sr0436672).

I purchased a Whirlpool refrigerator in 2007. It was new and in two years, stopped cooling and ruined food. No warning, it just died. I called a repairman and he said there was nothing that could be done. The compressor runs but doesn't cool. I paid $1200 for junk. What happened to the Frig's lasting 10 years plus? The product quit working. Had to purchased a new one. This should be a class action considering we as consumers pay about $1000 each for this. How many people out there have lost money because of this one year limited warranty change? This shows that they know their product is flawed.

I am a disabled person who is wheelchair-bounded and I live at Casadevida, the physically handicapped housing unit. The housing manager Mathatia had ordered the new one about year ago but it broke down more than twice and the repair man has gave up the fixing it. However, I had to throw away all the food from the broken Whirlpool refrigerator; hence I've claimed two hundred dollars for the food loss but I got denied. However, the replaced new one worked fine. That would be decent. The new replacement broke again and then fixed it, but now it's totally broken that not even fixable. The capitalist who is the owner of the company has ever considered the inconvenience of torturous ordeal I, whom is on wheelchair, have to go through.

Perhaps as long as the owner makes money, it doesn't matter. If I don't hear from the owner of the company or someone who is in charge, I will post on the ** and other internet sources. Certainly, I deserve better compensation for this. This resulted to cleaning and taking out the rotten food, and the cost of the loss of ethnic food. I want money back for food cost. The ethnic food cost more and it's hard to get it since I have to make extra travel.

On Saturday, January 9, 2010, we were getting ready to leave for the day when we smelled burning wires. After investigating, we realized it was coming from our Whirlpool side by side refrigerator (only 6 yrs old). The kitchen was filled with black smoke. So I did some research on the internet to find numerous complaints on this problem, the relay switch burning. I am in the process of making a complaint to Whirlpool also. We bought a new one. I cannot take the chance on this make and model again. I'm very disappointed.

In 2003 we purchased several Sears kitchen products for a new home: refrigerator, dishwasher and gas stove. So far no problems to report with any product, except the Kenmore fridge made by Whirlpool. In June 2006 the icemaker stopped making ice and I had to purchase a 1-year contract to cover the service call and parts. Then a few days (Jan. 7, 2010) ago my wife and I woke up to a burning smell and located it coming from the back of the refrigerator and found it was no longer freezing or cooling the food. Fortunately it was during a rare snowstorm in north Georgia and I was able to save the food in 6 coolers on the back porch and transfer the still frozen foods to a nearby freezer in the garage.

Wondering what to do with a 6-year old fridge, my wife called a local repair man who arrived January 11, 2010 and made an examination and advised to junk this fridge and purchase another. He found that the compressor and the relay, plus several key wires completely burned black and fried to a crisp. He said that he had seen a lot of these machines go out this way and it really was not worth trying to repair as the cooling lines were also stopped from being blocked by burned cooling fluids. I will never purchase another product from Sears or Whirlpool that could have killed us in our sleep.

As others have recently complained, we awoke to a burning plastic smell this morning and traced it to our refrigerator. It's actually a Kitchenaide Superba side by side, but it's made in the same factory with the same internal parts as Whirlpool. They are the same company. After looking on the internet, we pulled the fridge out and checked out the stuff in back.

At fixya.com, someone wrote: "Nov 27, 2007- It sounds like your compressor start relay may be the cause of your smell. It will be located on the side of the compressor. It will either be an assembly that plugs on the side or it will be under a black plastic cover on the side of the compressor. You could use a straw to sniff with. If it is a white assembly, pull it off the compressor (it pulls strait away from the compressor to the left). If you shake it and it rattles, it is bad. If it is under a black cover, it will be a small part that also will pull off the compressor. Again if it rattles it is bad. Get a new one and follow the directions that come with it and you have save money. Good for you! I am betting that it is what is smelling but if not, please give any and as much other info you can. I will be happy to help."

We did as described above, and sure enough, we have a burnt up compressor start relay (part #2220475). My husband is going to a parts dealer right now to get a new one for about $65. I'm grateful we found this now since we'll be out of town soon and could have had our house burn down!

After reading all these posts about the Whirlpool Gold Series Side by Side, all happening within the past few days, I am beginning to believe that Whirlpool created this debacle as a "planned obsolescence" event. I have been on unemployment for the past year and can ill-afford the cost to replace all the food I lost in my freezer and refrigerator.

For two days, I was eating pork and other food items, not even realizing that the Whirlpool Side by Side was at room temperature. This explains the severe stomach pains that kept me awake the past two nights. With all the complaints, I cannot believe that Whirlpool has let this go. I intend to go You Tube and to the Consumer Protection Agency. This is ridiculous with no recall effort on the part of Whirlpool. I have a stove, dishwasher, washer and dryer, but my biggest investment was this refrigerator. I will never buy another Whirlpool product. Not only am I out a refrigerator at this unemployed time in my life, I am also out about $700 in food items. I filled my garbage can with 2 frozen turkeys, meat, frozen meals, entrees and more, not to mention what was in my refrigerator. I am not just devastated, I am outraged.

My 25 cu. ft. side by side Whirlpool Gold purchased in Nov. 2002 worked nicely. On Jan. 2, 2010, I awakened to a burning smell and discovered the house filled with smoke and black soot traced to my refrigerator model GD5SHAXLQ02. I unplugged it and called Whirlpool. I got a tech who said they had nothing of this type of problem on the computer. They advised me to call a repair company. On a Saturday holiday weekend, I managed to find one who came in a few hours. The tech showed me the burned wires, burned relay which caused the compressor to fail. The tech advised me to just buy another fridge since the costs could be upwards to $700. I then see there are many complaints about the same problem. Whirlpool should compensate us for a mere 7-year lifespan for their crappy box. I had to buy another fridge immediately. I'm trying a GE this time.

We woke at 4:30 am to an electrical burn smell in our house. We looked everywhere and finally discovered it was the refrigerator (whirlpool gold side by side). We called in a tech and he told us it was the relay that had started a fire and destroyed the compressor terminals. He told us this shouldn't have happened and it could have burnt down our house.

I then contacted Whirlpool and they asked a lot of questions and told us they would get back to us. They had to contact the Tech who worked on the Refrigerator. After contacting the Tech, they contacted us and we were under the impression that they would exchange our old refrigerator with a new one. That was not the deal--Artrica later told me in another conversation that someone would bring us a new refrigerator and we would have to pay $638.00 at the time or they could come and get the old refrigerator and give us a check for $605.00 for the remaining life of the old one.

When we first contacted Whirlpool, they had told us that Maytag had a recall on the relay but it didn't extend to the Whirlpool. After reading some of these complaints, I see we aren't the only ones experiencing this. We are not going to accept the check for $605.00 we would like some legal advice first. We are without a primary refrigerator with ice maker and water. I lost a days work on this and have made numerous long distance calls and will have a bill coming from the Tech. No money to replace the quality we thought we had.

December 22, called to report that our brand new Whirlpool side by side refrigerator, purchased from Ikea was not working. This unit was delivered on December 14 and installed on the 17th. It was installed at our house on Fire Island, New York. It never worked, sure the lights worked but the machine did not cool or freeze.

Next day I call Whirlpool. I get them to understand where Fire Island is. They aknowledge that they now know where it is and they will get their "resource team" to find a repair service that will service on Fire Island. They also promise that I will hear back from them in 48 hours.

I call them back on the third day. They again setup an appointment with Metro. I again explain the issues and the problem. Again the "resource team" will work out the problem, this time in 24 hours.

On December 30 I get an automated call from Metro saying they will be at our city apartment on the 31st, in the afternoon, to repair the refrigerator. This is after I spoke with Metro and they told me they did not provide service on Fire Island! I called and cancelled this appointment.

On the phone with Whirlpool today, the 31st. They still have no information as to who would make the repair. The "resource team" will get back to me "as soon as they can". I gave a deadline of Monday, January 4, 12noon NY time.

I offered to return the refrigerator to Ikea and exchange it for a new unit if Whirlpool would pay the shipping from Fire Island to Hicksville and back ($100.00), they can't even organize that!

Whirlpool is a company with no vision, no service and poor or missing quality control. Stay away from them!!

All four wires are completely scorched. However, the current is still operational. Obviously, I have unplugged the unit. NO remaining warranty. Is anyone else seeing relay switch problems?

Purchased Whirlpool side kick Freezer and Refrigerator. Within the first year the freezer went bad and could not be repaired. They replaced both units since style changed and they wouldn't match. Within a year the refrigerator stoped cooling. They had to replace the compressor and condensor. Within 2 months it failed again. We contacted Whirlpool corporate headquarters and they appoligized for all the problems and sent us in writing if it fails again within a year they would replace the unit. They then repaired the unit for the second time. Two months later 2 weeks before Christmas it failed again. We contacted Whirlpool to let them know if failed again. They informed us that the manfacturer that made the refrigator for them was filing for bankruptcy and they will no longer honor the warrenty or their written promise to replace the unit if it failed again.

On 25NOV09 the light bulb and the digital display with the Refrigerator and Freezer settings stopped working. I called the local ACME Appliance Store Jamestown, NY where I purchased this unit to schedule a repair. The repair person arrived later that day. He preformed a number of routine electrical tests on the door light switch, light bulb socket, and the wiring around the area of the controls display. The repair person determined that the problem was a result of a circuit board which controlled the lights which were not working. The repair person returned on 1DEC09 with the new circuit board. The repair person replaced the circuit board but this did not fix the issues. The repair person left saying he would be in contact soon. The repair person called back that next day and exclaimed that he would not be able to fix the unit and provided the A&E Factory Service 800 number.

Technical Comments from the A&E Work Order:

Product malfunction: Per Stac Routing of man Harness against h20 valve caused both Circuit boards to fail, Emgy (Emergency) Ordered Same.

This process took 1 hour and 45 minutes. The Service man then started to type in the parts and service costs. Now this is what was given to me:
Labor $211.00
Tax 16.35
Sub Tot $227.35
Parts required Collect:
Sub Contrl-B $225.81
46 106 2255233 1
Sub Cntrl-el
46 106 W10135090 1 $108.74
Parts sub-total $360.48
Original Estimate $587.83
Grand Total $587.83

At this point a $65 service call is $211 and I am looking at over $360 in parts. My thoughts are that I did not open the back of this refrigerator and place the wiring next to the electrical valve which ruined the 2 circuit boards. This to me is an design or assembly issue at the manufacturer. I am trying to understand what steps I can perform to reduce the amount of money I am spending on this repair.

I bought a Whirlpool refrigerator (Model Number: ED5NHEXMQ00) in September 2003. Today (December 2009), a plastic-burning smell came out of it. I unplugged it. It almost caused a fire to my house.

first the ice maker quit working. then when you close the doors you can hear the compressor and you can not open the doors back up until the compressor stops or you can press the ice maker lever..then the doors will loosen. now the fridge isn't cooling and the is a puddle of ice that builds up in the bottom of the freezer.

Am on social security and think they should get me a new one since apparently I was delivered a lemon.

no cooling. my refrigerator was bought on 17th june 2005. no cooling was experienced for the first time in november 2008. consequently gas was fille , drier was replaced by authorised service agents. today i experience the same probvlem all over. initially cost of refrigerator-17600Rs. last year 1880

I purchased Whirlpool Refrigerator Model # GX5FHTXVY00 which has french doors and a bottom freezer in stainless steel 25cu in July 2008. This summer 2009 I noticed rust on the french doors when cleaning them. Taking a flashlight, I shined it across the doors and was amazed to see that there was rust pitting on both doors. I called the dealer who we purchased the fridge from, and they sent their technician who confirmed that it was actually rust and said that this should never happen with stainless steel. He contacted Whirlpool and spoke with Beth in the Partner Team for dealers. She said Whirlpool would replace the door panels but since the one year warranty expired in July, I would have to pay 50% of the RETAIL cost of $448.25.

The dealer argued that I did call and report the rust, but due to summer travel/vacation I was unable to have them inspect it before September. He also said it was robbery to charge the retail cost of the door panels and tried to get Whirlpool to agree that I should pay 50% of the COST of the door panels $279.74 - he further told them that I should not have to pay anything since this was obviously a DEFECT, especially since there is absolutely no rust on the freezer door. Whirlpool refused to change their decision. So after the dealer attempted to get Whirlpool to replace the door panels, I also called Whirlpool and spoke to DeSharon. She told me that all negotiations with Whirlpool are the responsibility of the dealer and I got nowhere with her. She further explained that the problem is ONLY COSMETIC and that the refrigerator is fully functional! Can you believe that????? Did I call Whirlpool, or did I call the government?????

We have a Whirlpool 25 cuft side by side with the ice dispenser in the door. Power was off for a period, and the ice in the bucket began to thaw. It then ran down the shaft that turns the dispenser bar into the motor. Cost for repair was $183. When the tech broght the new part (and this can also be found on line that there is a new part number for replacement) the motor was identical.

Difference was the kit now included a large rubberized washer that slides over the end of the shaft to keep water from running into the motor. This tells me Whirlpool recognized the design deficiency, fixed for replacements, but didn't do a recall, nor send out the rubber washer to be installed. Hence as a consumer I'm out just under $200 bucks for a design deficiency by the company.

Cost of company design deficiency was $183. They came up with an improvement but did not bother to provide the washer and installation to the customers.

Had the same problem---smoke and smell of burning wires tonight from under this piece of crap refrigerator. Already had to replace the cold switch, now this. From what I'm reading here, I'm going to need a new refrigerator and Whirlpool doesn't care. Only 6 years old!

On the body particularly of the refrigerator has got pox type blistering mark all over resulting a peculiar painting defect; a noticeable problem for paining specialists to do research. When contacted Whirlpool represntative from Delhi asked for payment for service engineer and refuse to see the unique problem for this high brand company. The family feels embarrassed to show the appliance to outsiders.

My daughter and I purchased side by side Whirlpool refrigerators in June of 2004. The last two years my frig part does not stay cold enough. I called Whirlpool and they gave me names of repair shops, and $200 later, they do not have a clue what is wrong and I refuse to put more money in it. The dealer where I bought it says, "gee, I am sorry." And Whirlpool says the sealed refrigeration is still under warranty, but the repair shop says all that is fine.

I read so many comments on the internet about refrigerators just not lasting that long. They used to run forever and now they seem to last five years, or just past the warranty, which doesn't cover anything anyway. So, my question is, how do these companies get away with making junk and charging horrendous prices?? And it isn't only Whirlpool, they all seem to be that way.

The economic damage? after five years I have to buy another frig. The physical damage is beating my head against the wall for what our society has become; throw away and buy more. No wonder our Country is in the condition it is. There is supposed to be a system for checks and balances, and from reading all the complaints, where is consumer protection.

I want to register a strong complain against authorised whirlpool service center at kolkata ZEN SERVICES at 22/1 P K Guha street. My Refrigerator was cooling less but was working. The complaint was regiastered to call center vide complain no. KL 1009013142 on 25th october. the service person attended the call on 26th october at 6 p.m. He detected the fault & replaced the RELAY O/P switch attached to the compressor & told that fridge is OK now. He charged me Rs.500/- for parts & labour.

The Fridge was cooling well but after 1 hour I found a burning smell from the refrigerator. I off the fridge & called the same service person to attend it. He declined to attend the same day but came next day & told that the compressor has now stopped working & to be replaced & will cost Rs.4000/-. It looks that by use of a defective part and/or workmanship the compressor was damaged which was very much working at the time of repair.

I was luckily saved from fire that could have also been there due his negligence. I decline to pay Rs. 4000/- for the damage caused by a defective part and/or the negligence of service by [their] service center. I request [Whirlpool] to take disiplinary action against them & repair my refrigerator at an earliest

thanking you

The Compressor starting device melted and also took out the compressor. Whirlpool side by side model # GD5SHGXKQ01 manufactured 08/01. The estimate is $615.00. I'm going to try the Maytag recall web site for help.

We purchased a Side-by-Side freezer/fridge (Model Number ED2HHEXTQ00) from the Brick in Guelph, Ontario on January 15, 2007. The freezer works fine. The refrigeration portion HAS NEVER worked well, and is unable to cool any products placed within it.

We (and the Service Technician) have tried vacuuming out the front, vacuuming out the back, defrosting the deposit drain, inserting a restrictive device so that the bottom drawer in the freezer unit does not block water from dripping into the deposit drain (which is apparently a design flaw with these units), rearranging food in the fridge so the cooling fan was not over-exerting itself, removing the compressor cover, replacing the compressor cover, defrosting the fridge completely and letting it stand unplugged for two days so it could reboot, etc. etc. ad nauseum.

On September 28, 2009, after numerous service calls, the Technician finally deemed the unit "unrepairable", and advised us of our option to purchase another fridge through Whirlpool of equal value (wherein we would have to pay additional money, since the unit had depreciated), OR try and get a lesser model out of Whirlpool).

Whirlpool refuses to honour our request to replace the unit at this time, since they want the Technician to install a new compressor (at our expense). The technician has alreday stated to Whirlpool Canada (and to us) that replacing the compressor will do nothing to rectify the problem, since the freezer works as it should. We are at an impasse, and saying that Whirlpool Customer Service is deplorable is a massive understatement. They are rude, uncaring and boorish.

Whirlpool Canada is refusing to honour its own paperwork, which states the warranty on labour/parts is 3 months. They want us to pay for the next service call we have scheduled, plus any parts required, regardless of the numerous service calls for which we have paid during the same 2-year long battle.

I'm not risking this fridge making someone sick, so all we now use the fridge portion for is additional cupboard space in the kitchen. We have thrown away far too many dollars in spoiled food as it stands today, and have resorted to renting a small bar fridge in order to keep anything cool. I will either get this fridge working properly and sell it for a huge loss, or I will chain it out in front of my home with a large sign stating "THIS IS A LEMON - DO NOT BUY FROM WHIRLPOOL".

In 2008 we had installed Central Air, but condensation did not go away - become worse, to the point that refrigirator part is no longer cold. My wife called a repairman, he changed some parts , did not improve anything , now we have a pool of water under bottom drawer and frozen ice rink in the freezer section. Be aware - don't buy Whirpool - nothing only troubles.

I would not consider Whirlpool again when buying a appliance, for the simple fear of putting too much money into the product. We have put over $600.00 into repairs for a product only 5/6 years old and kept well by the consumer!

MAYBE I'll just buy a used one and toss it if it breaks.

We remodeled our kitchen in 2007, purchasing the stainless steel Whirlpool collection including a side-by-side refrigerator/freezer, microwave/vent, electric stove/oven, and dish washer. When we got it, the handles on the appliances that were supposed to be part of a matching collection, had different colored handles. We let that slide because although they looked corny if scrutinized, they looked ok from afar. And the company did not seem to think it odd that they did not match. But when a piece of food was on the handle of the oven door, and I scratched it off with my thumb, the handle lost the color as if it had simply been painted on. Also, the handle was pure plastic.

The handle for the drawer under the oven door was also plastic, and within a year had a chunk missing. The oven door also allows for any liquid from the stove top that overflows to seep into between the two panes of glass. This can not be cleaned without completely removing the door from its hinges and separating the glass panes and washing them. The microwave door handle also started losing its "paint".

And lastly, and most disturbingly, the refrigerator and freezer door handles are placed in such a way that when you close one of the doors and have your thumb in the "normal" position to do so, it pinches the thumb quite nastily. This has happened to us enough times that we have figured another way to shut the door without using the handle. However, guests of our house do not have that experience and frequently come to me with their thumb in their mouth and a frown on their face. This should not be an issue. It hurts!

Whirlpool has replaced the first handle with the paint issue. This is the only issue they have been able to "handle". The oven door has been checked by service repairmen a couple of times, cleaned, and put back - no changes made, just cleaned. And there is no way for them to change the refrigerator door handles without changing the structure, so after spending over $5000 in product, we are finding ourselves waiting for the day when we can afford to replace them with a different brand since Whirlpool isn't interested in fixing their problems.

I bought a Whirlpool Gold Side by Side refridgerator in 2003 I luckily woke one day earlier last month to find smoke filling up my kitchen coming from the refridgerator. Having a service person out he informed me that its the same problem happening with the Maytag recall and he seeing the same problem in Whirlpools and thar there the same company just different brand names.

The specialist at Whirlpool admitted that they may need to replace the door with the icemaker in it but the tech line that the repairman talked with was not willing to do that. I do not think that I should have to keep a $1000 refrigerator which is obviously defective.

We purchased our Whirlpool side-by-side refrigerator/freezer 2 Nov 07. In Jul 09, the unit quit making ice, no longer got cold, and the cabinet (frame) got quite hot to the touch! My wife wanted me to call a repairman, but I did some research instead, and found out just how many consumer complaints there are against Whirlpool in general, and refrigerator/freezers in particular. I also used complaint solutions to fix the problem myself - at least temporarily! I took off the inside walls, and found the entire evaporator coils section frozen solid. Not wanting to wait days for it to thaw, I used pans of hot water to thaw it.

Now it is Aug, and the ice maker is not making ice again, although as of this e-mail, no other problems currently are present.

Another Whirlpool refrigerator burns out. I woke up to the smell of plastic and wiring shorting out this morning. It took a while to identify where the smell was coming from. Behind the refrigerator it was smoking and sparking. My son turned off the circuit breaker and then we unplugged it.

This model GD5SHAXKQ Whirlpool Gold refrigerator was purchased Jan 2001 because consumer reports rated it so highly. Guess they got it wrong on this model - IT SHOULD BE RECALLED. Luckily there was no physical damage to the house other than the awful smell of burned wire and plastic. I 'm so glad we didn't end up having a house fire and that we caught this in time.

Lowes no longer carries the defective part for replacement. Furthermore after calling a licensed plumber, my understanding is Whirlpool parts are not available in bulk to plumbers. I had always been an advocate of Whirlpool products. Rest assured this is no longer the case. I have no intention of ever making a Whirlpool purchase again.

The coils in the freezer part of the ice box keep on freezing up every month! And that is makeing my icebox side not come cold, and spoiling all my food. If I don't take care of the problem within 2 days the freezer stops working, and all my food for my family goes. It has become costly. When the repairman comes to fix it he needs to take apart the freezer side, and defrost the coils with hot water, all that water needs to go somewhere, so it ends up on my floor, and seeping into my cabinets, it has become a mess.

Called the whirlpool customer service rep, and she had said a whirlpool technician needs to come out to my house. And when he is there call whirlpool and verify my model number and the problem. The lady on the phone said "that my model number does not exist" so I told her you mean whirlpool didn't make thousands of these refrigerators everyone in my neighborhood has one If its a stainless steel. I live on a track home residential site, so every appliance in every house is the exact same. I have got to pay someone every month to come out and fix it. WHIRLPOOL SUCKS!!!!!!!!! WILL NEVER BUY AGAIN ITS WORTH IT TO SPEND A FEW MORE HUNDRED AND GET SOMETHING THAT WILL LAST 10 YEARS INSTEAD OF ONE, OR TWO.

Fire Marshall stated fridge caused fire

as per company its warranty of compressor for five years. our refrigerator does not working before so many time, we complaint to the dealer but no response of our complaint please help us as rools

But they send service man on 6/30/09, but refused to repair due to waranty period was over.

Technician & I called to Lowe's to verify purchase date and confirmed by Lowe's during service time. But Whirpool was denied the purchase date of 7/1/09
So I sent evidence to Whirpool, ther is no news

For this time, whole food was parished due to dead refrigerator. I am still fighting with bad smell and worry about mal virus and factos inside of refrigerator. In worse, melted ice flew down the wooden floor and vented

Can you believe new refrigerator has two major problem in a year?

have purchased Whirlpool Refrigeretor on 8th June 2008 & exactly after completing 1 year's warranty, on 15th June, the cooling gas of refrigrator got finished. Have longe a complaint in customercare, they have given estimate for about Rs. 1500-2000 which includes gas refil, filter change & labour. It's really a surprising that exactly after 1 year, the appliance starts mulfuctioning. Its not a matter of money but the faith on whirlpool products.

I bought a Whirlpool refrigerator last June. Less than a month after I bought it the fan blew and I had to have it replaced. Now again after less than a year I had to call to have it serviced because it was leaking water from the freezer side. The guy who came out to do the repair said that the tray that catches the water after it defrosts is cracked and is leaking through causing a big puddle to form underneath the freezer. He had to order the part because he said that he has never had to replace this part in any other refrigerator that he has repaired. So again I will have to wait until the part comes in, schedule the appointment and wait for him to come to replace the part. Due to the water sitting underneath the refrigerator it has been leaking through the floor causing a stain on my ceiling underneath

Whirlpool Gold Side-by-Side Refrigerator ~6.5 years old, purchased new. Refrigerator failed lossing food. Local service tech said a rely had failed and burnt the contacts at the compressor and that unit could not be safely repaired. The plastic relay was melted and burnt. Unit did not trip circuit breaker.

Based on all of the information that I have found online, this product should have been recalled in March 2009 when the Maytag refrigerators were recalled. This is clearly a saftey issue and a fire hazzard that must be brought to the attention of Whirlpool's consumers before this results in serious injury or death. On the Consumer Affairs website there are approximately 32 complaints involving Whirlpool refrigerator accidents that were caused by electrical problems where there was either smoke or fire due to a faulty relay component. I will keep you informed about what happens and which steps I take in resolving this matter.

I have a whirlpool refreigerator. It is not working properly since last one week.It is double door and cooling is only in upper portion. The water drain out from the vegetable section regularly. No cooling in lower prtion. Local service centre is not taking is seriousely not visited to attend the complaint despite of four five reminders. Please expedite.

I purchased a Whirpool Refrigerator Feb 2006, within 3 months the compressor fan stopped working, at this time the warranty covered the repair. Now in June 2009 the compressor fan went up, the repair bill was $268. The repairman stated that they have seen several cases of this. It seems to be that the fan was faulty from the beginning.

Bought Whirlpool in the door ice dispenser refrig new 9/06. By 1/07 ice flap loose, not sealing, "repair kit" used (Whirlpool knew this probably would happen). Another "repair kit" installed 9/07 after the first repair kit failed (leaking air, not sealing. Both kits were identical, held in place by double stick tape, which I was assured is strong and would hold. No screws or anything else, yet each time you depress the ice dispenser, the full pressure is on that part held together with double stick tape.

Of course, it has gfailed AGAIN, but now there is no warranty. I am angry, I will never buy another Whirlpool (or Maytag now). I will take apart the door and put in screws, and if that doesn't work, I will seal it off and not use it. I won't pay Whirlpool to put in another substandard, know it's gonna break part. I am angry. Air leaks into freezer, ice builds up in freezer, causes the regrig to run more, costs me money.

RECALL!?!?!!?? Another Whirlpool Gold Side by Side purchase in June of 2003. My wife came home and there was smoke in the house and smelled like electrical...she noticed the fridge had no lights. Called me and I came home to find the breaker had tripped caused by the compressor relay. It had overloaded, fried and melted the terminals on the compressor. Thank God it tripped the breaker or she would have come home to ashes. Called Whirpool they took my information and transferred me to the Safety Dept which was closed. I left a message...we'll see what happens next. Lost $200 in food.

Another burned up Whirlpool refrigerator.

Our daughter woke us up early one morning complaining that the house smelled of smoke. It took awhile, but we figured out that the fridge was the source of the problem. We unplugged it and called repair. Repairman found the "start device" (device that powers on the compressor) was fried and that the terminals melted off the compressor, the wiring melted and the insulation scorched. The fridge was bought in December of 2003.

Called Whirlpool. They claim they have no issues on something like this. Informed them that Maytag has done a recall for this problem. That they knew about and were quick to point out that the recall were for refrigerators produced prior to Whirlpool acquiring Maytag.

They were kind enough to offer us a 15% reduction on our next refrigerator if and only if we purchased a whirlpool, jenn air, maytag, kitchen aid or ammana.

We had a good laugh at that as why would anyone buy a refrigerator from Whrilpool after it fried itself less than 7 years into its life?

Repariman bill was $100 just for the visit and the cost of a new (not Whirlpool) refrigerator.

There appears to be enough people having this problem so why can't something be done?

Was refered to a repairman that contracts to Whirlpool. He determined that the compressor was bad. Said he would have to take it to the shop, order replacement compressor and make repair. May takeup to a week. Whirlpool said tough luck no assistance on lst food loss or anything else. I have other Whirlpool appliances. I won't have any more. Borders on the sham cheat way of doing business!

After just less than 6 and 1/2 years of service, our Whirlpool Refrigerator burned out a relay causing the breaker in the house to trip and damaging the compressor. I called Whirlpool and asked them who did they recommend to service the refrigerator. The gave me the name of A&E repair. I called them and they came out. The repairman came out on a Saturday and determined that I needed a new relay and compressor and it would cost $700. He called Whirlpool and their customer service said that there was nothing that they could do, but he gave me a number of someone else within Whirlpool who might help. On Monday I called Whirlpool and was told that there is nothing that they could do, specifically since I had already had the work done, as if people could wait around for Whirlpool to make a decision or if anyone even knew that that was their policy.

Anyway, when I asked to talk to someone higher up I got that their system was down and he couldn't connect me to anyone and to try back tomorrow, which I did. The next day a woman gave me the same answer as the guy the day before, there was nothing that they could do because I already had the work done. She however refused to connect me to anyone else. Next I emailed Whirlpool directly. They returned my email saying that someone would contact me and they did and I got the same answer. This is a defect in Whirlpools parts.

I originally bought this refrigerator because I had an 18 year old refrigerator and I was afraid that it would go up before a big party. Today, that 6 1/2 year refrigerator went up, but my now 24 year old Sears refrigerator is still in service, working great. Apparently the internet is filled with people with this same problem.

After 1 year, the small plastic piece holding the pin for the ice dispenser door broke. This happened 1 week after warranty expiration. The piece was broke sooner, but finally came off. This is poor quality for something so important. Other than the freezer is thawing because the flap is open and cool air is escaping from the unit.

I have spent alot of money on my home and appliances. My parents have had appliances that have lasted more than 30 years! It is a shame how the manufacturers are getting away with the price they are charging & the appliances only lasting 2-4 years. That should be against the law. Maybe they should start making disposable appliances, because that's what they are now. I am outraged about whirlpool not standing behind their products & the complaints I have read.

Whirpool Model GS6SHAXLL03 Serial number SP1529528 purchased June 07, 2003 from HH Greg for $1,943.97 Five year (5) warranty was included in the purchase price. The compressor relay switch tripped our breaker. We had an electrical burnt smell, and puddle of water in front of refrigerator the next day.

Our refrigerator broke down, in the process of finding out the problem, we found a recall. In finding this out we called about the recall, we spoke to someone at Whirlpool instructing us to send receipt for part that was fixed and a list of items we lost, I faxed a copy of my credit card statement (which we used to pay for the part) and a list of lost items, then received a call stating that the information was incomplete and that nothing would be done. "Your refrigerator is to old"

Let me tell you something the recall states that the refrigerator could have caused a fire, and we could have lost a lot more than just the food in it. We could have lost everything we have and our lives. I feel, weather it makes a difference or not, the person we talk to should have helped us resolve the problem instead of blowing of off in the most nasty way as possible.

Oh, my lord, now I'm really scared. I've read all the problems with the Whirlpool fridge and the fire stuff is really disturbing. I'm mad because my almost 2-year old side by side is having icemaker problems, sticking flap on door dispenser causing lots of frost buildup and in general not working.

Repairman just left after $50 service call to inform me that I needed the "repair kit" that Whirlpool has apparently had to make for this specific problem. It will cost around $75 plus another service call plus labor, around $150. I'm livid.

I also have that noisy problem in the water lines to icemaker. Just learned to live with that, but now I'm dejected over the possibility of fire, lots of parts and labor costs, no bailout or even concern from Whirlpool. Gee, I only want a simple life and a simple fridge like my Mom's. It was 40 plus and still going strong when my mother died.

Gotta run and see if I can teach my cats to dial 911 if I'm not here when the fridge ignites.

I bought a Whirlpool referator the last of December and also bought the extended warrent with it. I called Lowe's because it is making a knocking noise. They sent Mr Bob's appliance repair man out. He came out three or four times and it still makes a loud noise. So we called Whirpool. And they said they had to have a second a opinion. So they had us call Hamilton Appliance repair man come out. He has benn here four or five time at least.

I called last week and ask him to call Whirlpool and find out what we was going to do about this noise. We called Whirlpool again and they said that the repaire man would have to call and say they could't fix it before they would replace it. I called Hamilton's this morning to see what was going on with it. I was told Whirlpool told him to order another part. How long is this going to go on? How many parts can they replace on a new ref?

I bought a Whirlpool dishwasher and a new stove at the same time and I am not having a problem with them. I feel after this many service call on a new referator that Whirlpool should replace this one. When peple come to my house and hears my ref.They think I am crazy for putting up with it. I would Like to know what is really going on. Will I have to have a repair man come every week un til my extender warranty run out?

We purchased our Whirlpool refrigerator model # ED5JHAXTLO1 on 10/07 but had them in storeage until 4/08. We used the refrigerator for about 6 months then went to Flordia for m6 months. We came backin April of 09and used the frige until today.The ice dispenser shut off valve aparently is faulty and water went on our hardwood floor. Water on wood no good!

We would like a little help in paying for this repair since we think it should not be defective at this early in it's life expectancy. We realize the warrenty is over but we thought Whirlpool would help. We really like the refrigerator. It is the best one we have ever owned and we have owned a few in 56 years. Thanks for any help you can provide .

after seven years the refrigertor started leaking really bad on the in side! I was reading the complains that people have posted and they have the same problem. It also smell like it burn some times.

Our side by side 2007 whirlpool refrigerator (ED2PHEXMQ00) began to smoke and smelled of an electrical fire. Luckily we were home to unplug it before our family, animals, & house burnt down. We purchased the refridgerator from Lowes and also an extended warrranty. We have an extended warranty which expires this July and were given the run around for 4 different phone calls. We were given a contractor; name and number who was supposed to arrive sometime in the next 2 days, even though we were considered an emergency. When I called the contractor directly that whirlpool set up for us they told us that there was no way that they were going to come out and that whirlpool /Lowes' extended warranties schedule appointments all the time without getting a confirmation of service.

We ended up having to find our own repairman and getting it fixed ourselves. The electric relay switch caught on fire and was replaced. I have been researching on the internet and notice there are an abundance of complaints about whirlpool's refrigerators. Why isn't there a recall on them?!!!! We paid to have the the electric relay switch replaced and so what is the purpose of having an extended warranty if you can't use it!

The repair man has made 4 trips in the past 2 months, replacing the "mother board" and the digital control and his last advice was to keep the freezer and ref. at the highest levels and see if that would fix it. I still have the same problem. I have had the unit for 14 months. I am afraid the highest settings are not going to hold for long and then what? My older "Frigidaire" never fluctuated the entire time we owned it. Lowes says I must deal with Whirlpool, who says I must have the repairman fix it.

I purchased a side by side fridge 2 years ago and just noticed it is starting tocrack on the inside wall. I was shocked thinking this was a faulty item that should be replaced but when I called I was told this would be my responsibilty. After a long conversation they did offer to send a repairman out from A&E. They have offered to "patch" the wall but as the repairman stated it would not look very professional and he didn't believe I would want that in our home. After my talking with my husband we have decided not to "patch" the cracks. I am very disappointed with the response and action they were will to take. I can honestly say I will not purchase another Whirlpool appliance!

I don't see any other similar complaints, but perhaps others have noticed this and should voice their complaints

Only 5 years old and we have replaced the module on the ice maker and now we need to replace the control board. Called Whirlpool 5/6/9 and they tell me that the warranty on all parts just expired in 08 and there is no recall on parts. We have not been very happy with are Whirlpool appliances. We had to replace a part in our Whirlpool built in microwave too (only 4 years old). We will never purchase Whirlpool products again. It seems that the appliances are manufactured to last 2 years!!!

Our Whirlpool refrigerator model GD5RHAXNBOO SE SS3965618 built in Sept. 05 is cracking all over inside. Now I find that Whirlpool is not fixing--I have never had a fridge with that problem. Reading this site, now I fear to leave the house as it also might catch on fire.

Compressor Relay almost caught fire. Wires chared, smells. Noticed recall for Maytag products for same issue, but not Whirlpool brand. Same problem as Maytag.

Another dissatified Whirlpool refrigerator customer. Had problems with ice maker, repaired by myself, cost $75. now compressor relay probles like those described below. est cost $150 parts only. Not to mention smoke, smell and threat of house fire. Thank God I was home. Fridge is only 6 years old and was not cheap.

Whirlpool Refrigerator model # GD5SHAXKQ OO is a dangerous fire hazard and should have been recalled years ago & we should get a REFUND!!!

I purchased a Whirlpool Side by Side Refigerator several years ago that caused a lot of black smoke & burning smell that scared the wits out of my 16 yr. old daughter when she came home from achool. She called me at work & was fairly certain it was comong from our fridge & unplugged it. Since it happened on a Friday we had to wait 5 days to get the burned relay replaced & lost hundreds of dollars of food. Today I found out from the GE dryer guy fixing our dryer that it has happened to a lot of people. Now I'm enraged that we payed $250.00 to get it fixed not to mention everything else involved. Do you also own this same appliance & have had this same problem? And, what can be done about it?

Bought a whirlpool side-by-side from Leons in April 2009 and from the beginning it was not working properly. Over the past 2 1/2 weeks whirlpool would not send a new fridge and would not cover us for an extended warranty when we asked. We have had to take work off 3 times now with this fridge problem. We have not yet payed for this at Leons...what do we do? Ths is very poor customer service.

Not able to make ice or have filtered water. Loss time and wages from the workplace to come home 3 times now... times...would like Whirlpool to give us an extended warranty for 5 years to compensate for our losses.

Another burned up Whirlpool refrigerator. I was on vacation 1200 miles from home when my son called and woke me in the middle of the night because the house was full of smoke. We figured out over the phone that the fridge was the source of the problem, I told him to unplug it and go stay with his sister for the night. When I got home three days later I took the fridge apart to find the terminals melted off the the compressor, the wiring melted and the insulation scorched. The fridge was bought in November of 2001 Model# GD5SHGXKQ01. Whirlpool is lucky no one has lost a life to one of these potential deathtraps. They should have issued a recall and fixed this stuff long ago.

Just lost a couple hundred dollars worth of food and had to go buy a new fridge long before the normal life expectancy of a fridge had expired

Kudos to Whirlpool and Consumer Affairs. In January 2009, you printed my story about the Whirlpool side-by-side refrigerator fire at our home. I told how I contacted Whirlpool's Safety Division and suggested that they issue a recall. I also sent them a copy of my repair bill.

I was extremely happy to see that Maytag issued a recall and was taking care of the Whirlpool complaints as well. I would also like to report that I received a check this week to cover the cost of the repair to my Whirlpool relay. My faith has been restored.

We purchased a brand new side-by-side Whirlpool refrigerator in January 2009. After about 60 days, the water and ice began tasting bad. We replaced the filter even though it was not time to do that. The new filter did not help the matter. HH Gregg replaced the new filter with another one. The water/ice still tastes bad. They are trying to fix the problem but in the meantime, we are not able to use the water and ice.

We are still buying bottled water and ice. Hopefully, this can be fixed sooner or later!

I have a Whirlpool side by side model # ED2FHEXMT00.I thought I had a top quality product Untill I came home on 3/28/09 to smell of a electrical fire and smoke in my House.After airing out the house and finding the source I decided to look up recalls on this great product.Wow i surprised to see how many close calls there are on product and Whirlpool dont seem to even care.Anyway i pulled the back panel off and sure enough the relay was fried it even melted the pins off the compressor.

we lost $300 in food and whirlpool can thank the good lord above that none ofmy family was hurt.Because money would'nt help them in that case when they know of a problem and has done nothing to fix it..i wont be buying any of thier crap again!!!!!!

Model ED5VHGXMQ00 Refrigerator. Just noticed cracks in the rear of the frig while cleaning it. Several cracks in the back and one to the side. Frig purchased in 2003 and after reading all the reviews I am very concerned about the defective relay causing a kitchen fire. I may get a technician just to check it out. I have not had any problems with the icemaker but it is noisy and makes a lot of knocking sounds. Also sounds like water is pouring out of the frig.

Bought the Best Whirlpool water heater on 1/08. 3/09 and the pilot won't light. Have been without hot water since Thursday and it is now Monday. Part sent out on Friday rec'd on Sat. Wrong part. Company given for service doesn't work or return phone calls on the weekend. Request on Sunday for the right part won't be here until Tuesday. Plumbers contacted recommend trashing Whirlpool and starting over. Horrible customer service from India....poorly trained with one standard (incorrect) answer for all questions.

Refrigerator model GD5PHAXLQOO S. N. 2539203; purchesed from Lowes on 12/14/02 with Platimum extended waranty. Compressor relay caught fire January 14, 2009, one month after extended warranty expired, and filled house with smoke, smoke alarm went off alerting us of a problem. We tracked source to refrigerator and was able to pull unit out from wall and get it disconnected, halting smoke and any fire. Lucky that we were at home when this happened.Called Customer Service at Whirlpool and reported problem. They had me contact repair facility of their choice to come in to check.

When repairman looked at unit he reported that this was not the first one of these he had seen. He replaced wire end terminals and compressor relay unit using a different version than the original. No warranty coverage. Note: This refrigerator had experienced failure of the ice maker in October of 2006 and after two repairs the extended warranty replaced the complete ice maker unit less wiring and hoses.

Whirlpool representative requested that I call her back after repairman had finished repair. I have called four times since then and get message to leave word and she will call me back. So far after two month wait she has not returned any calls. I feel that Whhirlpool should rectify these problems as I am not the only one that has experienced this type problem.

smoke damage and unrest with unit in house even after repairs.

I bought whirlpool 400 on 29-0-11-2002 with AMC plan of 7 years. From past 2years the refrigator is giving trouble.seveal complaints given not yet rectified it. I appreciate if some body guide me how to lodge cunsumer complain on the company

home applince and causing metal agony at home and financial problem in storing food geting spoiled.

We have an apartment Community and installed about 180 new Whirlpool Refrigerators just over a year ago. So far 6 have gone bad and we had to replace motors , 3 more have gone bad this past month and I am petrified that the rest (171 units) will go bad in the next few months. We are being told they are out of their 1 year warranty. If 5% are out in year one, the likelyhood is remote that they are going to last for 3 or 4 years.

My whirlpool fridge model EL7ATRRMS07O WAS repaired oct.14th 2008 repair #66202661 I lost food at that time because of the break down. Know the refrige is doing the same thing agian and we lost food again and I was schedualed for repair today between 1 and five today but now they can not come because of some one else service call. they said they will have to re schedaul for tomarrow. I want them to be here first thing in the morning but they cant do that so I have to wast another day. I lost food again and I have to loose more time because i bought a whirlpool that seems very on fair to me. then they said they wear not going to argue with me but i think should take care of me if ever expect me to buy another whirlpool ap. I am more then just a little bit upset Thank You

I lost to frig full of food twice and know im losing two days were i could be doing any thing else but waiting for some one how may or may not show up. so a little help with the food would be nice and being treated with respect by service provider would be nice

bought a whirlpool refridgerator several years ago and we can count on using the blow dryer on the frozen ice maker twice a week. then we have to wait on the contraption to make ice. never again!

Maytag Corp is recalling 1.6 million refrigerators due to an electrical failure in the relay - the component that turns on the compressor. We have a Whirlpool Gold refrigerator - Model number GD2SHGXKQ01, Serial number SL3636814.

On March 9, 2009, our home filled up with smoke and a terrible odor of a burning motor smell. I traced it to the refrigerator/compressor relay, which upon inspection, had burned. This is the same problem for which the Maytag recall is being instituted. We called Whirlpool - which owns Maytag (to the best of our knowledge)and explained what happened. However they said our model was not included in the recall. We purchased our appliance in October of 2001. What recourse do we have, if any?

Refrigerator is ruined. Our house smells very badly, even the next day. We have to purchase a new refrigerator.

My husband and I purchased a Whirlpool Gold side by side refrigerator in the early summer of 2004 from Lowe's. In late 2006, the ice maker stopped working. We called for a repair person and after the initial 65.00 fee, we were told it would cost close to 300.00 for the repair. We decided manual ice trays are much cheaper and more reliable! In 2008, the interior light and digital display stopped working on the refrigerator side of the unit. My husband and I concluded the $1,700 or so we paid for this refrigerator didn't get us the reliability we wanted. Currently, we locate items in the darkness of the refrigerator compartment.

Due to the recent recall of Maytag refrigerators and other consumer comments concerning fires in Whirlpool refrigerators, am concerned about our refrigerator being a fire hazard in our home. We are frustrated and inconvenienced by the faulty ice maker and the fridge light/digital display not working, but a poorly designed refrigerator causing a fire is obviously much more serious.

I have s side by side Whirlpool refrigerator purchased in 2003. The outside of the freezer side and between the doors gets very hot at times, almost too hot to touch. It did not do this when we first bought it. I talked to a couple of places that sell whirlpools and they both say that it is just the defrosting unit kicking in. Should it be that hot?

My side by side regrigerator relay caught on fire and would have probably burned by house down if I had not been in the living room to hear the crackling sound. I ran into kitchen, saw black smoke billowing from behind the refig, and unplugged it. I then called 911 to get fire depart or police to check to make sure it was out.

I had to buy a new refig.and the house smells like an electrical fire. The Whirpool that burned was only 3 or 4 yrs. old and I never expected to have that happen. Now I check my refig. all the time because of the fear I now have regarding my everyday appliances. It's like a case of PTSD that is driving me crazy with fear of repeated circumstances.

Purchased whirlpool refrigerator in 10/2008, I have had 3 service calls since 1/2009 for the ice maker. It's a 25 cubic ft. with the ice maker on the door. The ice drops down but just sits there and won't come though the door, have to take the bin off and get the ice out also ice freezes on bottom of ice bin making it hard to get bin off the door.

1st time tech came out he said needed new ice maker and installed new one, 2nd time, was told by tech that have to turn off ice maker and empty ice bin ever know and than and 3rd tech that was just out here last week replaced the flip that the ice goes though and stated that no light(air should be coming though. And here we go again, ice maker still won't come down though the door and gets jammed. I purchased this from a well name appliance store in the area and have never had any problems with any other appliances which are whirlpool.

I bought a 2002 Kenmore Elite Refrigerator when I lived in another house and this one also caught on fire. The compressor and relay on the Whirlpool Gold were identical to the Kenmore Elite refrigerator. On the Kenmore, the fire got hot enough to melt the pins of the compressor and it had to be replaced. This time, I got to the relay before it melted to the compressor pins. There is a huge issue with these refrigerators and they should be recalled!! If not caught, the house could have burnt down! This seems to be a very common issue on these refrigerators.

Will loose all food in the refrigerator. Unsure of repair bill since I cannot call a repairman on Saturday night.

In July 2006, I purchased a Whirlpool side-by-side refrigerator Model GF6NFEXRQ from Howards. A few months ago, I noticed the interior cabinet was cracking. I thought, whew, because I had bought the Extended Warranty. My wife just recently called for service under the warranty. The quantity and length of liner cracks is observed to be increasing.

The service tech came out and proceeded to tell my wife that this happens with some Whirlpool refrigerators due to liner shrinkage, and that this is only cosmetic. He gave my wife the option of either having silicone smeared over the cracks to seal them, or covering the cracks with tape. She told him that she'd have to discuss it with her husband, knowing full well what my response was going to be. I would say it is clear to anybody and everybody that this is a design and/or materials defect, not just a cosmetic issue for a refrigerator 2.5 years old. I am not inclined to have sealants smeared on the walls of the refrigerator, with exposure to food and drink products, that are subject to human consumption.

I have called and spoke with both Howards and Whirlpool. The party line from both has been that the cracks (several) are just cosmetic, and has no impact on function. Apparently, as long as the refrigerator functions, that's all they mean under their warranty. I disagree with that assertion. They could not or would not answer for me my question on: Just how much sealant and tape covering the inside of the refrigerator would be acceptable. Regardless, with the potential for mold, bacteria growth, and degraded cleaning capability, I will not permit the glue and tape fix in my refrigerator, that both Howards and Whirlpool have presented me with. That is not a fix I deem appropriate for an item under warranty.

I still have years left on the Extended Warranty I purchased, so this issue is hardly closed. They should display refrigerator models on their showroom floors with liner cracks, and further with the glue and tape fixes, so their customers know what to expect. No economic impact as yet, as I expect to achieve satisfaction under the Extended Warranty I purchased.

I bought a new refrigerator three years ago. Just an averagge Whirlpool, nothing fancy. The air compressor has already gone out. If you unplug it for an hour or so, then plug it back in it works for a few days . Then it does it again. I have lost hundreds of dollars worth of food. If you are paying almost $600.00 for an appliance it should last longer than that. I was told it would cost more to fix than to buy a new one.

I am never buying another Whirlpool again. My parents still have the Kenmore they bought 30 years ago in their garage for extra storage and it works just fine. That's what I will be buying today. Don't buy Whirlpool products, thet aren't worth your hard earned money.

Six hundred down the drain, and my son got food poisoning in our own home.

April 25, 2005 we purchased a Whirlpool Refrig Model ET1CHMXK004. On November 26, 2007 I started to notice that my freezer food was defrosting. I called Whirlpool and they said the one year warranty had expired so I called an appliance service in the area and the tech charged $64.20 to inform me that the problem was with the sealed system which has a 2-5 year warranty. I then called Whirpool back and they sent a authorized service tech on 11/28/07. The service call was $96.25 and he replaced the dryer which was covered under the sealed system warranty.

On Jan 10, 2008, the freezer and the refrigerator stopped working and I again called Whirlpool. They gave me the number again to the authorized tech who wanted to charge me another service call approximately 6 weeks later. I refused to pay considering they had just been to my home. The owner spoke with me and said even if I decided to pay the service charge they were refusing to come back to my residence. Infuriated I called Whirlpool again and after an hours time of complaining they set me up with another service center and picked up the service charge and parts and labor. This time they said the defrost drain was frozen and installed a new heat probe.

On February 27, 2009 I noticed my ice maker was not working and on March 1, 2009 my food once again in the freezer defrosted and the refrig is definately not cold! I called Whirlpool today March 2, 2009 and again another hour later they scheduled a tech to come out on March 3rd. After much complaining, they are going to pay for the service call and the labor but not the parts.

I find this unacceptable when I purchased a brand new refrig not even 4 years ago from Lowes and this will be the third time it has to be repaired, food has been lost, time from work has been lost to wait for a tech and I had to pay for 2 service calls. I even called Lowes and they refused to help me. I left several messages for the District Manager but have not heard back from him. I want a new refrigerator or a refund to buy another brand. This is the THIRD PROBLEM does this qualify for the lemon law?

$64.20 and $96.25 for 2 service calls, lost food 3 times totally several hundred dollars and 3 days from work to wait for a tech since they wont give an exact time and you have to wait from 8:00am -5:00pm which is my work schedule! Not to mention the aggravation of having to fight with Whirlpool customer service and supervisors. I just want to be reimbursed for my refrig and they can take it back. I never will buy a Whirlpool again!

in january of 06 we purchased a ingluis side by side refrigerator by whirlpool, 2 months ago i noticed big cracks in the liner, i called them and they sent someone out here (a tech from A&E factory services) to check it out, he said it was a defect and that they would have to repair it, whirlpool agreed to pay for it as it was a bad defect, the tech said it wouldnt fix the problem, it was jus to cover it up, i was not happy with this but agreed to it as whirlpool was not willing to replace the liner or replace it.

well on feburary 10th another tech came out to fix it...well cover it up, showed us how it will start peeling and the glue will eventually look like crap, well they came out twice as it is cracking all over the liner. i would have not purchased this fridge if i would have known it was defective. now i am stuck with a crappy looking fridge that will get worse, my fridge was in great condition before i noticed this. i am very unhappy and need some help,

Have a Whirlpool refrigerator. It drips/leaks water every few months. Technician says drain pipe is clogged with dust, etc. In fact, we keep everything in the freezer in zip-lock bags. Our freezer looks clean but it still clogs every few months. Awful product, will never buy/recommend Whirlpool again.

Frequent repair charges to technician, food getting spoilt, dealing with the leaks on to the floor, etc.

In May of 2008, I purchased a brand new side by side Whirlpool refrigerator from retailer H.H. Gregg, paid in cash. October, 2008, the water and ice began to emit an unpleasant taste and odor. We promplty called H.H. Gregg, who notiifed Whirlpool. Since that time, the company has sent 7 service technicians for repairs & replacement of the ice/water unit, all to no avail. I have requested replacement on numerous occasions.

After investigation by H. H. Gregg's corporate office I was told today Whirlpool would like the unit inspected for the 8th time and I will need to contact their service company to schedule an appointment. This is not fair and I am requesting your assistance to resolve this matter. I have not been able to drink the water or use ice from this unit since October, 2008. I also filed a complaint with the Better Business Bureau on 1/13/09, but Whirlpool has not had the decency to respond. Thank you

Unpleasant and foul tast of water and ice. As a result, we have had to buy bottled water and bagged ice since October, 2008.

I have not been able to drink the water or use ice from this unit since October, 2008. I also filed a complaint with the Better Business Bureau on 1/13/09, but Whirlpool has not had the decency to respond. Thank you

I bought the whirlpool gold refrigerator new at Lowes in July of 2005. It has been a headache ever since. So far, we have replaced the compressor, the rotar in the ice maker, evaporating fan- which is still not in at the present time- and the slide- out shelf brackets. I thought paying 1700. would be a good, DEPENDABLE refrigerator but I was wrong.

Luckily I bought the extended warranty, but don't know what I will do in July when it runs out. I also bought at the same time the whirlpool duet washer and dryer. They too have had problems. I have replaced the digital control panel on the dryer and have two service calls on the washer. These were out of my pocket. I will never buy a Whirlpool product and am planning on building a house in the near future again.

Purchased a new Whirlpool refrigerator in Wichita, KS on June 6, 2008, paid cash. Refrigerator started making loud knocking noises, in the fall of 2008, contacted Lytton Appliance instructed to call Action Appliance for repairs. Scheduled a repair appointment with Action, who stated we had a bad compressor,would need to order the parts. Waited for almost a month, I contacted Action, who forgot to contact us when the parts came in and set up an appointment to install new compressor. Refrigerator continues to make the knocking noise, scheduled another appointment with Action and called Lytton.

Lytton bascially said we were stuck with the refrigerator, they would not take the refrigerator back due to the fact they could not make money on it, we were pass the 6 months they allow for returns. We did contact them during the 6 month time frame but were always waiting on Action Appliance for parts and additional service calls. Action appliance came to our home once again, could not determine what the knocking was, could not duplicate the sound when the tech was there. We know it is the compressor that knocks when the refrigerator kicks on and off.

The tech did find a coolant and oil leak, would need to order parts and schedule yet another service call. Contacted Whirpool, spoke with customer service and emailed back and forth, I cannot afford to keep taking off work for 5-6 hour intervals waiting for Action to come to my home. Lousy customer service and Lytton is a nightmare to deal with. I would never give either company another hard earned cent of my money. I WANT WHAT I PAID CASH FOR A REFRIGERATOR THAT WORKS PROPERLY.

Missed work on 4 occasions so far, the problem is not resolved and Action finds additional mechanical problems during the past couple of months. I have to be home for 5-6 hour intervals waiting for the service repair person to arrive and the problem is still not resolved. I do not get paid for missing work and Whirlpool will not replace the refrigerator.

Whirpool Refrigerator model #ED2KHAXVT01 has bad design that if something fall the bottom liner will crack. Older models have less area so nothing will fall directly on the liner just dent the edge. The bottom of the fridge is large to accomadate the large shelves. But one fall of the jelly jar and the bottom liner of your fridge is dented and cracked. This happened to me after owning the fridge for less then a month! My last fridge made it 12 years and through 5 kids with plenty of accidents...but the fridge had a better design to allow for accidents.

I guess this is considered cosmetic damage? but is really bad that a little jelly jar could make such a dent.

I had purchased whirlpool refrigerator ice magic elite 220 L double door in sep 2003 from Kanpur. After around 15 days of installation the freezer door started buckling inside from the front. I had called mechanic and he told that there is no problem it will be all right after some time. Then after 6 month I lodged a complain again through telephone and mechanic did not come. In july 2005 I moved to Lucknow and contacted service and they did not hear to my call.

Again I called service centre in Jan 2009 and immediately mechanic came on my call and told me that the defect is manufacuring defect and since warranty is over then have to pay rs 2500 for door replacement. Please advise me on this matter as service center was waiting for the warranty to expire before attending my Refrigerator

On January 2nd,our Whirlpool side-by-side, which we purchased from Lowe's in 2002, caught fire. It happened at one o'clock in the morning. The house was filled with thick black electrical smoke and we, retired folks, were panic stricken. In fact, we were terrorized to think that our house was on fire. I was in the kitchen screaming, not knowing where the fire was located, and my husband actually fell out of bed trying to get to me. I could hear the crackling fire and thought it might be in the walls or the range. By the time he got to the kitchen, I was already shutting down breakers in the box nearby. We were so confused that we didn't have the presence of mind to call the fire department or try to get out of the house. Our ionizer smoke detectors did not pick up on the fire.

Fortunately, I realized that it was the refrigerator and shut the power off in time to snuff out the fire. Early next morning, I called a local repairman who found and replaced the problem - a defective relay that connects to the compressor. He told me that it could have burned the points on the compressor. He explained that 8 out of 10 of his Whirlpool calls are due to these faulty relays. He replaced the relay with a different type and repaired the burned out wiring. The bill was $160.45. I have the piece of charcoal that is left of the relay. Apparently, the wiring in these relays is defective, and they will burn up at about five years of age. My repairman said it was one of the worst he had seen, and that we were lucky.

I also learned that this particular part is no longer used by Whirlpool, so I called Whirlpool and spoke with Darlene in Whirlpool's Safety Department. She asked if we cleaned the coils periodically (which I do) and wanted to know why we didn't call Whirlpool first. I told her that it was the farthest thing from my mind after staying up all night, worrying and reading about similar incidents on the internet. I explained how terrified we were and how lucky we were to not have burned our house down. She explained that Whirlpool does not use that particular relay anymore. I asked, if there is a problem with these relays, does Whirlpool have a recall on them. Her reply was negative.

I told her that my concern is for the safety of others who may not be so fortunate when their relays burn up. It could mean their house and/or lives. She told me to fax her a copy of the $160.45 bill, which I did. I asked if we were safe to keep this refrigerator, and she said that it should be, now that the relay was replaced. She agreed to send Capital City Appliance Repair to check out the safety of the unit. The gentleman who came out said it was a good installation. He also told me that we were lucky that the compressor points didn't burn off. He said that the cost would be at least $900 for a new compressor - the price of a new refrigerator. I have Model ED5FHGXKQ, S/N SL2550036.

I want to see Whirlpool issue a recall, or at a minimum, a warning, to all owners of Whirlpool side by sides, alerting them to the potential fire hazard of these known defective relays. I would also like to see Whirlpool cover my $160.45 charge for replacing the known defective relay, of which Whirlpool has been aware.

Woke up to a strong smell of something burning (smelled like rubber) along with a haze of smoke. The fire department was contacted and determined that it was coming from my Whirlpool refrigerator. The refrigerator is only about 6 or 7 years old. The model # is ED2FHE and is a 21.9 cubic ft side by side model

None. It was a good think we were home and were just getting up to go to work

Our Refrigerator is about 6 years old and we woke up yesterday to a house full of smoke, we called the fire department and come to find out it was some part under the refrigerator.

We had to buy a new refrigerator, but it could have been much worse if we had already gone to work.

whirpool refrigerator 7 years old smelled smoke - after searching discovered it was coming from the refrig - I pulled out and smoke was coming from the bottom - I pulled the plug - called a certified whirpool repair person - he discovered that the overload switch was shorted and overheated - replacing the part was impossible because the prongs to reattach the part was melted by the extreme heat. After only 7 years the refrigerator is no good and we were told thaT WHIRPOOL appliences would last more years. who do I contact to complain about this part that may have caused more damage to my home. We were lucky we were home!

Damage - none to home because of finding the problem quickly - Economiclly - need to purchase another refrig

whirpool refrigerator 7 years old smelled smoke. after searching discovered it was coming from the refrig. I pulled out and smoke was coming from the bottom. I pulled the plug - called a certified whirpool repair person. he discovered that the overload switch was shorted and overheated. replacing the part was impossible because the prongs to reattach the part was melted by the extreme heat.

After only 7 years the refrigerator is no good and we were told thaT WHIRPOOL would appliences should last more years. who do I contact to complain about this part that may have caused more damage than to my home. We were lucky we were home!

Damage - none to home because of finding the problem quickly - Economiclly - need to purchase another refrig

We have been the #1 consumer for the Whirlpool products until now! The machine does not make ice!

Well after our Whirlpool Gold side by side 'frig lost ligting and digital display we did the following. The lightbulb was okay. The freezer side was working and lite up. I decided to quickly call Whirlpool. Considering the 'frig is 2 1/2 years old and works good. I must be lucky. The whirlpool rep wanted to send out a tech after having me jump through hoops. I told her I'll call her back. I scoured the internet looking to see if anybody else had the same problem. Some of you do/did. It seems no one gets anything fixed correctly through whirlpool so I decided to call my home warranty company.

Apparently my appliances weren't covered but could be for $145.00. Spitting into the air I bought the warranty for all my appliances. Then I waited 5 hours and called back to ironically put in a claim for my 'frig. A day and a half later Buyrite Appliance came out at 8 a.m. took off the bottom cover. Snapped off the white door, unplugged the 'frig and pulled out the circuit board. James unplugged the wires and showed me where the short had occured. He put in another circuit board, plugged everything in and everything worked.

I asked him his opinion on appliances and he too owns whirlpool. I ran some others by him and he said that the parts are cheap and readily available. I paid my $50 deductible and asked him how much would it have cost me without using my home warranty. He said somewhere in the range of $175 for parts and labor. Plus now I have coverage for all my appliances for the next year having spent $25 for the repair. Best luck to all of you with Whirlpools. I wonder where they're all made. Also make sure you vacuum out the underside of the front of the 'fridge on the coils. Open both doors and pull off the grill and vacuum. Mine was full of English Springer Spaniel dog hair. Happy New Year

The Whirlpool refrigerator product is one of the worst designs I have encountered. The drain tube continually freezes and water pooling occurs. We had the defrost sensor replaced for a total of $215 after 2 years of use. This fix lasted for about two months and the same problem occurred again. This refrigerator cost $900 new. I went to Lowes and Whirlpool and they absolutely refuse to do anything about it.

After reviewing other complaints about this product, it is apparent that there are serious design flaws and Whirlpool should offer cash refunds. I don't think anyone would want a replacement product! I have heard from technicians that these refrigerators have a life of 3-5 years. That is outrageous, most refrigerators last at least ten years and I have heard of some lasting twenty-five years.

Must now manually defrost every 2-3 months. Initial cost $900, repairs $215, food $400.

We purchased an 18 cubic feet Whirlpool refrigerator, Model No. ET8MHKXM005, Serial No. EW4105284. After it was delivered and installed, when we began to use it, we noticed that, at a place on the inside of the door, there is a railing and shelf supports but no shelf. We returned to the store to obtain the shelf and were informed that there is none; Whirlpool does not supply a shelf for that location.

Consequently, there is wasted space inside the refrigerator.

my whirpool gold frig. motor caught on fire. all most burned the house down. looking thru the web a lot of refg. did the same thing

burne wires on the motor there is no fuss on the lin. thy say that the wirring is 15amp rated